mirror of
https://gitea.mueller.network/extern/django-helpdesk.git
synced 2024-11-21 15:33:09 +01:00
Remove doctrees & html docs; moved reStructuredText files from docs/source/ to docs/ to make it a little easier for most people to access.
This commit is contained in:
Ross Poulton
parent
f165587112
commit
8dc08b2e9c
@ -10,7 +10,7 @@ BUILDDIR = .
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# Internal variables.
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PAPEROPT_a4 = -D latex_paper_size=a4
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PAPEROPT_letter = -D latex_paper_size=letter
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ALLSPHINXOPTS = -d $(BUILDDIR)/doctrees $(PAPEROPT_$(PAPER)) $(SPHINXOPTS) source
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ALLSPHINXOPTS = -d $(BUILDDIR)/doctrees $(PAPEROPT_$(PAPER)) $(SPHINXOPTS) .
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.PHONY: help clean html dirhtml singlehtml pickle json htmlhelp qthelp devhelp epub latex latexpdf text man changes linkcheck doctest
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# Sphinx build info version 1
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# This file hashes the configuration used when building these files. When it is not found, a full rebuild will be done.
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config: 3849f354f6590d5e46c0b135b561d830
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tags: fbb0d17656682115ca4d033fb2f83ba1
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@ -1,6 +0,0 @@
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Ticket API
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==========
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django-helpdesk includes an API accessible via HTTP POST requests, allowing you to create and alter tickets from 3rd party software and systems.
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For usage instructions and command syntax, see the file ``templates/helpdesk/api_help.html``, or visit http://helpdesk/api/help/.
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@ -1,42 +0,0 @@
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Configuration
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=============
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Before django-helpdesk will be much use, you need to do some basic configuration. Most of this is done via the Django admin screens.
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1. Visit ``http://yoursite/admin/`` and add a Helpdesk Queue. If you wish, enter your POP3 or IMAP server details.
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**IMPORTANT NOTE**: Any tickets created via POP3 or IMAP mailboxes will DELETE the original e-mail from the mail server.
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2. Visit ``http://yoursite/helpdesk/`` (or whatever path as defined in your ``urls.py``)
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3. If you wish to automatically create tickets from the contents of an e-mail inbox, set up a cronjob to run the management command on a regular basis.
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Don't forget to set the relevant Django environment variables in your crontab::
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*/5 * * * * /path/to/helpdesksite/manage.py get_email
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This will run the e-mail import every 5 minutes
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**IMPORTANT NOTE**: Any tickets created via POP3 or IMAP mailboxes will DELETE the original e-mail from the mail server.
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4. If you wish to automatically escalate tickets based on their age, set up a cronjob to run the escalation command on a regular basis::
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0 * * * * /path/to/helpdesksite/manage.py escalate_tickets
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This will run the escalation process hourly, using the 'Escalation Hours' setting for each queue to determine which tickets to escalate.
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5. If you wish to exclude some days (eg, weekends) from escalation calculations, enter the dates manually via the Admin, or setup a cronjob to run a management command on a regular basis::
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0 0 * * 0 /path/to/helpdesksite/manage.py create_escalation_exclusions --days saturday,sunday --escalate-verbosely
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This will, on a weekly basis, create exclusions for the coming weekend.
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6. Log in to your Django admin screen, and go to the 'Sites' module. If the site ``example.com`` is listed, click it and update the details so they are relevant for your website.
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7. If you do not send mail directly from your web server (eg, you need to use an SMTP server) then edit your ``settings.py`` file so it contains your mail server details::
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EMAIL_HOST = 'XXXXX'
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EMAIL_HOST_USER = 'YYYYYY@ZZZZ.PPP'
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EMAIL_HOST_PASSWORD = '123456'
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You're now up and running! Happy ticketing.
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@ -1,10 +0,0 @@
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Custom Fields
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=============
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As of February 2011, django-helpdesk supports custom fields on the ``Ticket`` model. These fields are created by using the Django administration tool, and are shown on both the public and staff submission forms.
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You can use most Django field types including text, integer, boolean, and list.
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The demo at http://demo.jutdahelpdesk.com contains an example of each type of custom field, including a mix of mandatory and optional fields.
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Note that this feature is still in beta - it needs quite a bit of testing and no doubt has bugs!
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@ -1,84 +0,0 @@
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Welcome to django-helpdesk's documentation!
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===========================================
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django-helpdesk is a Django application to manage helpdesk tickets for your internal helpdesk. It was formerly known as Jutda Helpdesk.
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How Does It Look?
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-----------------
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You can see a demo installation at http://demo.jutdahelpdesk.com
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Quick Start
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-----------
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django-helpdesk is just a Django application with models, views, templates, and some media. If you're comfortable with Django just try ``pip install django-helpdesk``. If not, continue to read the Installation document.
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Key Features
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------------
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django-helpdesk has been designed for small businesses who need to recieve, manage and respond to requests for help from customers. In this context *'customers'* may be external users, or other people within your company.
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* Tickets can be opened vi a email
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* Multiple queues / categories of tickets
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* Integrated FAQ / knowledgebase
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Customer-facing Capabilities
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~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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Customers (who are not 'staff' users in Django) can:
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1. Browse your knowledgebase / FAQ
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2. Submit support requests via web/email
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3. Review open and closed requests they submitted
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Staff Capabilities
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~~~~~~~~~~~~~~~~~~~~
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If a user is a staff member, they get general helpdesk access, including:
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1. See the ticket dashboard showing unassigned tickets and basic status of the helpdesk
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2. Review the tickets assigned to them
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3. Search through all tickets, open and closed
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4. Save their searches for future use
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5. Follow up or respond to tickets
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6. Assign tickets to themselves or other staff members
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7. Resolve tickets
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Licensing
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---------
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django-helpdesk is released under the BSD license, however it packages 3rd party applications which may be using a different license. More details can be found in the :doc:`license documentation`.
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Dependencies
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------------
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1. Python 2.4+
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2. Django (1.2 or newer)
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3. An existing **working** Django project with database etc. If you cannot log into the Admin, you won't get this product working!
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Translation
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-----------
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.. image:: http://www.transifex.net/projects/p/django-helpdesk/resource/core/chart/image_png
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If you want to help translate django-helpdesk into languages other than English, we encourage you to make use of our Transifex project.
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http://www.transifex.net/projects/p/django-helpdesk/resource/core/
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Feel free to request access to contribute your translations.
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Contents:
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---------
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.. toctree::
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:maxdepth: 2
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:glob:
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license
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install
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configuration
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settings
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spam
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custom_fields
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api
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@ -1,87 +0,0 @@
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Installation
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============
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django-helpdesk installation isn't difficult, but it requires you have a bit of existing know-how about Django.
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Getting The Code
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----------------
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Installing using PIP
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~~~~~~~~~~~~~~~~~~~~
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Try using ``pip install django-helpdesk``. Go and have a beer to celebrate Python packaging.
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GIT Checkout (Cutting Edge)
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~~~~~~~~~~~~~~~~~~~~~~~~~~~
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If you're planning on editing the code or just want to get whatever is the latest and greatest, you can clone the official Git repository with ``git clone git://github.com/rossp/django-helpdesk.git``
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Copy the ``helpdesk`` folder into your ``PYTHONPATH``.
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I just want a .tar.gz!
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~~~~~~~~~~~~~~~~~~~~~~
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You can download the latest PyPi package from http://pypi.python.org/pypi/django-helpdesk/
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Download, extract, and drop ``helpdesk`` into your ``PYTHONPATH``
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Adding To Your Django Project
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-----------------------------
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1. Edit your ``settings.py`` file and add ``helpdesk`` to the ``INSTALLED_APPS`` setting. You also need ``django.contrib.admin`` in ``INSTALLED_APPS`` if you haven't already added it. eg::
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INSTALLED_APPS = (
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'django.contrib.auth',
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'django.contrib.contenttypes',
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'django.contrib.sessions',
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'django.contrib.sites',
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'django.contrib.admin', # Required for helpdesk admin/maintenance
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'django.contrib.markup', # Required for text display
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'helpdesk', # This is new!
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)
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2. Make sure django-helpdesk is accessible via ``urls.py``. Add the following line to ``urls.py``::
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(r'helpdesk/', include('helpdesk.urls')),
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Note that you can change 'helpdesk/' to anything you like, such as 'support/' or 'help/'. If you want django-helpdesk to be available at the root of your site (for example at http://support.mysite.tld/) then the line will be as follows::
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(r'', include('helpdesk.urls')),
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This line will have to come *after* any other lines in your urls.py such as those used by the Django admin.
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3. Create the required database tables. I'd suggest using *South*, however the following will work::
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./manage.py syncdb
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4. Inside your ``MEDIA_ROOT`` folder, create a new folder called ``helpdesk`` and copy the contents of ``helpdesk/htdocs`` into it. Alternatively, create a symlink::
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ln -s /path/to/helpdesk/htdocs /path/to/media/helpdesk
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5. Inside your ``MEDIA_ROOT`` folder, inside the ``helpdesk`` folder, is a folder called ``attachments``. Ensure your web server software can write to this folder - something like this should do the trick::
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chown www-data:www-data attachments/
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chmod 700 attachments
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(substitute www-data for the user / group that your web server runs as, eg 'apache' or 'httpd')
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If all else fails ensure all users can write to it::
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chmod 777 attachments/
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This is NOT recommended, especially if you're on a shared server.
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6. Ensure that your ``attachments`` folder has directory listings turned off, to ensure users don't download files that they are not specifically linked to from their tickets.
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If you are using Apache, put a ``.htaccess`` file in the ``attachments`` folder with the following content::
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Options -Indexes
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You will also have to make sure that ``.htaccess`` files aren't being ignored.
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Ideally, accessing http://MEDIA_URL/helpdesk/attachments/ will give you a 403 access denied error.
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7. If it's not already installed, install ``python-markdown``::
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pip install Markdown
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@ -1,135 +0,0 @@
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License
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=======
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django-helpdesk is released under the terms of the BSD license. You must agree to these terms before installing or using django-helpdesk.::
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Copyright (c) 2008, Ross Poulton (Trading as Jutda)
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All rights reserved.
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Redistribution and use in source and binary forms, with or without modification,
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||||
are permitted provided that the following conditions are met:
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||||
|
||||
1. Redistributions of source code must retain the above copyright
|
||||
notice, this list of conditions and the following disclaimer.
|
||||
|
||||
2. Redistributions in binary form must reproduce the above copyright
|
||||
notice, this list of conditions and the following disclaimer in the
|
||||
documentation and/or other materials provided with the distribution.
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||||
|
||||
3. Neither the name of Ross Poulton, Jutda, nor the names of any
|
||||
of its contributors may be used to endorse or promote products
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||||
derived from this software without specific prior written permission.
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||||
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||||
THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND
|
||||
ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
|
||||
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE
|
||||
DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE
|
||||
FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL
|
||||
DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR
|
||||
SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER
|
||||
CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY,
|
||||
OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE
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||||
OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
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EXCEPTIONS
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||||
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This software is distributed with some third-party software which is not distributed under the above license. See LICENSE.3RDPARTY for further details.
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||||
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django-helpdesk includes 3rd party software. The licenses for these
|
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applications are included below.
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||||
License for jQuery & jQuery UI
|
||||
------------------------------
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||||
::
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Copyright (c) 2007 John Resig, http://jquery.com/
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|
||||
Permission is hereby granted, free of charge, to any person obtaining
|
||||
a copy of this software and associated documentation files (the
|
||||
"Software"), to deal in the Software without restriction, including
|
||||
without limitation the rights to use, copy, modify, merge, publish,
|
||||
distribute, sublicense, and/or sell copies of the Software, and to
|
||||
permit persons to whom the Software is furnished to do so, subject to
|
||||
the following conditions:
|
||||
|
||||
The above copyright notice and this permission notice shall be
|
||||
included in all copies or substantial portions of the Software.
|
||||
|
||||
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND,
|
||||
EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF
|
||||
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND
|
||||
NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE
|
||||
LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION
|
||||
OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION
|
||||
WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
|
||||
|
||||
License for jQuery UI 'Smoothness' theme
|
||||
----------------------------------------
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||||
::
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/*
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* jQuery UI screen structure and presentation
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* This CSS file was generated by ThemeRoller, a Filament Group Project for jQuery UI
|
||||
* Author: Scott Jehl, scott@filamentgroup.com, http://www.filamentgroup.com
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* Visit ThemeRoller.com
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*/
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License for akismet.py
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||||
----------------------
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||||
::
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Copyright (c) 2003-2009, Michael Foord
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All rights reserved.
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E-mail : fuzzyman AT voidspace DOT org DOT uk
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|
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Redistribution and use in source and binary forms, with or without
|
||||
modification, are permitted provided that the following conditions are
|
||||
met:
|
||||
|
||||
|
||||
* Redistributions of source code must retain the above copyright
|
||||
notice, this list of conditions and the following disclaimer.
|
||||
|
||||
* Redistributions in binary form must reproduce the above
|
||||
copyright notice, this list of conditions and the following
|
||||
disclaimer in the documentation and/or other materials provided
|
||||
with the distribution.
|
||||
|
||||
* Neither the name of Michael Foord nor the name of Voidspace
|
||||
may be used to endorse or promote products derived from this
|
||||
software without specific prior written permission.
|
||||
|
||||
THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS
|
||||
"AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT
|
||||
LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR
|
||||
A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT
|
||||
OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,
|
||||
SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT
|
||||
LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE,
|
||||
DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY
|
||||
THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT
|
||||
(INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE
|
||||
OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
|
||||
|
||||
License for flot
|
||||
----------------
|
||||
::
|
||||
Copyright (c) 2007-2009 IOLA and Ole Laursen
|
||||
|
||||
Permission is hereby granted, free of charge, to any person
|
||||
obtaining a copy of this software and associated documentation
|
||||
files (the "Software"), to deal in the Software without
|
||||
restriction, including without limitation the rights to use,
|
||||
copy, modify, merge, publish, distribute, sublicense, and/or sell
|
||||
copies of the Software, and to permit persons to whom the
|
||||
Software is furnished to do so, subject to the following
|
||||
conditions:
|
||||
|
||||
The above copyright notice and this permission notice shall be
|
||||
included in all copies or substantial portions of the Software.
|
||||
|
||||
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND,
|
||||
EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES
|
||||
OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND
|
||||
NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT
|
||||
HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY,
|
||||
WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING
|
||||
FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR
|
||||
OTHER DEALINGS IN THE SOFTWARE.
|
||||
@ -1,20 +0,0 @@
|
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Settings
|
||||
========
|
||||
|
||||
The following settings can be changed in your ``settings.py`` file to help change the way django-helpdesk operates.
|
||||
|
||||
HELPDESK_DEFAULT_SETTINGS
|
||||
-------------------------
|
||||
|
||||
django-helpdesk has a built in ``UserSettings`` entity with per-use options that they will want to configure themselves. When you create a new user, a set of options is automatically created for them which they can then change themselves.
|
||||
|
||||
If you want to override the default settings for your users, create ``HELPDESK_DEFAULT_SETTINGS`` as a dictionary in ``settings.py``. The default is below::
|
||||
|
||||
HELPDESK_DEFAULT_SETTINGS = {
|
||||
'use_email_as_submitter': True,
|
||||
'email_on_ticket_assign': True,
|
||||
'email_on_ticket_change': True,
|
||||
'login_view_ticketlist': True,
|
||||
'email_on_ticket_apichange': True,
|
||||
'tickets_per_page': 25
|
||||
}
|
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@ -1,32 +0,0 @@
|
||||
Spam Filtering
|
||||
==============
|
||||
|
||||
django-helpdesk includes a copy of ``akismet.py`` by `Michael Foord <http://www.voidspace.org.uk/>`_, which lets incoming ticket submissions be automatically checked against either the `Akismet <http://akismet.com/>`_ or `TypePad Anti-Spam <http://antispam.typepad.com/>`_ services.
|
||||
|
||||
To enable this functionality, sign up for an API key with one of these two services.
|
||||
|
||||
Akismet
|
||||
~~~~~~~
|
||||
|
||||
* Sign up at http://akismet.com/
|
||||
* Save your API key in ``settings.py`` as ``AKISMET_API_KEY``
|
||||
|
||||
**Note**: Akismet is only free for personal use. Paid commercial accounts are available.
|
||||
|
||||
TypePad AntiSpam
|
||||
~~~~~~~~~~~~~~~~
|
||||
* Sign up at http://antispam.typepad.com/
|
||||
* Save your API key in ``settings.py`` as ``TYPEPAD_ANTISPAM_API_KEY``
|
||||
|
||||
This service is free to use, within their terms and conditions.
|
||||
|
||||
If you have either of these settings enabled, the spam filtering will be done automatically. If you have *both* settings configured, TypePad will be used instead of Akismet.
|
||||
|
||||
|
||||
Example
|
||||
~~~~~~~
|
||||
|
||||
A sample configuration in ``settings.py`` may be::
|
||||
|
||||
TYPEPAD_ANTISPAM_API_KEY = 'abc123'
|
||||
|
||||
@ -1,528 +0,0 @@
|
||||
/*
|
||||
* basic.css
|
||||
* ~~~~~~~~~
|
||||
*
|
||||
* Sphinx stylesheet -- basic theme.
|
||||
*
|
||||
* :copyright: Copyright 2007-2011 by the Sphinx team, see AUTHORS.
|
||||
* :license: BSD, see LICENSE for details.
|
||||
*
|
||||
*/
|
||||
|
||||
/* -- main layout ----------------------------------------------------------- */
|
||||
|
||||
div.clearer {
|
||||
clear: both;
|
||||
}
|
||||
|
||||
/* -- relbar ---------------------------------------------------------------- */
|
||||
|
||||
div.related {
|
||||
width: 100%;
|
||||
font-size: 90%;
|
||||
}
|
||||
|
||||
div.related h3 {
|
||||
display: none;
|
||||
}
|
||||
|
||||
div.related ul {
|
||||
margin: 0;
|
||||
padding: 0 0 0 10px;
|
||||
list-style: none;
|
||||
}
|
||||
|
||||
div.related li {
|
||||
display: inline;
|
||||
}
|
||||
|
||||
div.related li.right {
|
||||
float: right;
|
||||
margin-right: 5px;
|
||||
}
|
||||
|
||||
/* -- sidebar --------------------------------------------------------------- */
|
||||
|
||||
div.sphinxsidebarwrapper {
|
||||
padding: 10px 5px 0 10px;
|
||||
}
|
||||
|
||||
div.sphinxsidebar {
|
||||
float: left;
|
||||
width: 230px;
|
||||
margin-left: -100%;
|
||||
font-size: 90%;
|
||||
}
|
||||
|
||||
div.sphinxsidebar ul {
|
||||
list-style: none;
|
||||
}
|
||||
|
||||
div.sphinxsidebar ul ul,
|
||||
div.sphinxsidebar ul.want-points {
|
||||
margin-left: 20px;
|
||||
list-style: square;
|
||||
}
|
||||
|
||||
div.sphinxsidebar ul ul {
|
||||
margin-top: 0;
|
||||
margin-bottom: 0;
|
||||
}
|
||||
|
||||
div.sphinxsidebar form {
|
||||
margin-top: 10px;
|
||||
}
|
||||
|
||||
div.sphinxsidebar input {
|
||||
border: 1px solid #98dbcc;
|
||||
font-family: sans-serif;
|
||||
font-size: 1em;
|
||||
}
|
||||
|
||||
img {
|
||||
border: 0;
|
||||
}
|
||||
|
||||
/* -- search page ----------------------------------------------------------- */
|
||||
|
||||
ul.search {
|
||||
margin: 10px 0 0 20px;
|
||||
padding: 0;
|
||||
}
|
||||
|
||||
ul.search li {
|
||||
padding: 5px 0 5px 20px;
|
||||
background-image: url(file.png);
|
||||
background-repeat: no-repeat;
|
||||
background-position: 0 7px;
|
||||
}
|
||||
|
||||
ul.search li a {
|
||||
font-weight: bold;
|
||||
}
|
||||
|
||||
ul.search li div.context {
|
||||
color: #888;
|
||||
margin: 2px 0 0 30px;
|
||||
text-align: left;
|
||||
}
|
||||
|
||||
ul.keywordmatches li.goodmatch a {
|
||||
font-weight: bold;
|
||||
}
|
||||
|
||||
/* -- index page ------------------------------------------------------------ */
|
||||
|
||||
table.contentstable {
|
||||
width: 90%;
|
||||
}
|
||||
|
||||
table.contentstable p.biglink {
|
||||
line-height: 150%;
|
||||
}
|
||||
|
||||
a.biglink {
|
||||
font-size: 1.3em;
|
||||
}
|
||||
|
||||
span.linkdescr {
|
||||
font-style: italic;
|
||||
padding-top: 5px;
|
||||
font-size: 90%;
|
||||
}
|
||||
|
||||
/* -- general index --------------------------------------------------------- */
|
||||
|
||||
table.indextable {
|
||||
width: 100%;
|
||||
}
|
||||
|
||||
table.indextable td {
|
||||
text-align: left;
|
||||
vertical-align: top;
|
||||
}
|
||||
|
||||
table.indextable dl, table.indextable dd {
|
||||
margin-top: 0;
|
||||
margin-bottom: 0;
|
||||
}
|
||||
|
||||
table.indextable tr.pcap {
|
||||
height: 10px;
|
||||
}
|
||||
|
||||
table.indextable tr.cap {
|
||||
margin-top: 10px;
|
||||
background-color: #f2f2f2;
|
||||
}
|
||||
|
||||
img.toggler {
|
||||
margin-right: 3px;
|
||||
margin-top: 3px;
|
||||
cursor: pointer;
|
||||
}
|
||||
|
||||
div.modindex-jumpbox {
|
||||
border-top: 1px solid #ddd;
|
||||
border-bottom: 1px solid #ddd;
|
||||
margin: 1em 0 1em 0;
|
||||
padding: 0.4em;
|
||||
}
|
||||
|
||||
div.genindex-jumpbox {
|
||||
border-top: 1px solid #ddd;
|
||||
border-bottom: 1px solid #ddd;
|
||||
margin: 1em 0 1em 0;
|
||||
padding: 0.4em;
|
||||
}
|
||||
|
||||
/* -- general body styles --------------------------------------------------- */
|
||||
|
||||
a.headerlink {
|
||||
visibility: hidden;
|
||||
}
|
||||
|
||||
h1:hover > a.headerlink,
|
||||
h2:hover > a.headerlink,
|
||||
h3:hover > a.headerlink,
|
||||
h4:hover > a.headerlink,
|
||||
h5:hover > a.headerlink,
|
||||
h6:hover > a.headerlink,
|
||||
dt:hover > a.headerlink {
|
||||
visibility: visible;
|
||||
}
|
||||
|
||||
div.body p.caption {
|
||||
text-align: inherit;
|
||||
}
|
||||
|
||||
div.body td {
|
||||
text-align: left;
|
||||
}
|
||||
|
||||
.field-list ul {
|
||||
padding-left: 1em;
|
||||
}
|
||||
|
||||
.first {
|
||||
margin-top: 0 !important;
|
||||
}
|
||||
|
||||
p.rubric {
|
||||
margin-top: 30px;
|
||||
font-weight: bold;
|
||||
}
|
||||
|
||||
img.align-left, .figure.align-left, object.align-left {
|
||||
clear: left;
|
||||
float: left;
|
||||
margin-right: 1em;
|
||||
}
|
||||
|
||||
img.align-right, .figure.align-right, object.align-right {
|
||||
clear: right;
|
||||
float: right;
|
||||
margin-left: 1em;
|
||||
}
|
||||
|
||||
img.align-center, .figure.align-center, object.align-center {
|
||||
display: block;
|
||||
margin-left: auto;
|
||||
margin-right: auto;
|
||||
}
|
||||
|
||||
.align-left {
|
||||
text-align: left;
|
||||
}
|
||||
|
||||
.align-center {
|
||||
clear: both;
|
||||
text-align: center;
|
||||
}
|
||||
|
||||
.align-right {
|
||||
text-align: right;
|
||||
}
|
||||
|
||||
/* -- sidebars -------------------------------------------------------------- */
|
||||
|
||||
div.sidebar {
|
||||
margin: 0 0 0.5em 1em;
|
||||
border: 1px solid #ddb;
|
||||
padding: 7px 7px 0 7px;
|
||||
background-color: #ffe;
|
||||
width: 40%;
|
||||
float: right;
|
||||
}
|
||||
|
||||
p.sidebar-title {
|
||||
font-weight: bold;
|
||||
}
|
||||
|
||||
/* -- topics ---------------------------------------------------------------- */
|
||||
|
||||
div.topic {
|
||||
border: 1px solid #ccc;
|
||||
padding: 7px 7px 0 7px;
|
||||
margin: 10px 0 10px 0;
|
||||
}
|
||||
|
||||
p.topic-title {
|
||||
font-size: 1.1em;
|
||||
font-weight: bold;
|
||||
margin-top: 10px;
|
||||
}
|
||||
|
||||
/* -- admonitions ----------------------------------------------------------- */
|
||||
|
||||
div.admonition {
|
||||
margin-top: 10px;
|
||||
margin-bottom: 10px;
|
||||
padding: 7px;
|
||||
}
|
||||
|
||||
div.admonition dt {
|
||||
font-weight: bold;
|
||||
}
|
||||
|
||||
div.admonition dl {
|
||||
margin-bottom: 0;
|
||||
}
|
||||
|
||||
p.admonition-title {
|
||||
margin: 0px 10px 5px 0px;
|
||||
font-weight: bold;
|
||||
}
|
||||
|
||||
div.body p.centered {
|
||||
text-align: center;
|
||||
margin-top: 25px;
|
||||
}
|
||||
|
||||
/* -- tables ---------------------------------------------------------------- */
|
||||
|
||||
table.docutils {
|
||||
border: 0;
|
||||
border-collapse: collapse;
|
||||
}
|
||||
|
||||
table.docutils td, table.docutils th {
|
||||
padding: 1px 8px 1px 5px;
|
||||
border-top: 0;
|
||||
border-left: 0;
|
||||
border-right: 0;
|
||||
border-bottom: 1px solid #aaa;
|
||||
}
|
||||
|
||||
table.field-list td, table.field-list th {
|
||||
border: 0 !important;
|
||||
}
|
||||
|
||||
table.footnote td, table.footnote th {
|
||||
border: 0 !important;
|
||||
}
|
||||
|
||||
th {
|
||||
text-align: left;
|
||||
padding-right: 5px;
|
||||
}
|
||||
|
||||
table.citation {
|
||||
border-left: solid 1px gray;
|
||||
margin-left: 1px;
|
||||
}
|
||||
|
||||
table.citation td {
|
||||
border-bottom: none;
|
||||
}
|
||||
|
||||
/* -- other body styles ----------------------------------------------------- */
|
||||
|
||||
ol.arabic {
|
||||
list-style: decimal;
|
||||
}
|
||||
|
||||
ol.loweralpha {
|
||||
list-style: lower-alpha;
|
||||
}
|
||||
|
||||
ol.upperalpha {
|
||||
list-style: upper-alpha;
|
||||
}
|
||||
|
||||
ol.lowerroman {
|
||||
list-style: lower-roman;
|
||||
}
|
||||
|
||||
ol.upperroman {
|
||||
list-style: upper-roman;
|
||||
}
|
||||
|
||||
dl {
|
||||
margin-bottom: 15px;
|
||||
}
|
||||
|
||||
dd p {
|
||||
margin-top: 0px;
|
||||
}
|
||||
|
||||
dd ul, dd table {
|
||||
margin-bottom: 10px;
|
||||
}
|
||||
|
||||
dd {
|
||||
margin-top: 3px;
|
||||
margin-bottom: 10px;
|
||||
margin-left: 30px;
|
||||
}
|
||||
|
||||
dt:target, .highlighted {
|
||||
background-color: #fbe54e;
|
||||
}
|
||||
|
||||
dl.glossary dt {
|
||||
font-weight: bold;
|
||||
font-size: 1.1em;
|
||||
}
|
||||
|
||||
.field-list ul {
|
||||
margin: 0;
|
||||
padding-left: 1em;
|
||||
}
|
||||
|
||||
.field-list p {
|
||||
margin: 0;
|
||||
}
|
||||
|
||||
.refcount {
|
||||
color: #060;
|
||||
}
|
||||
|
||||
.optional {
|
||||
font-size: 1.3em;
|
||||
}
|
||||
|
||||
.versionmodified {
|
||||
font-style: italic;
|
||||
}
|
||||
|
||||
.system-message {
|
||||
background-color: #fda;
|
||||
padding: 5px;
|
||||
border: 3px solid red;
|
||||
}
|
||||
|
||||
.footnote:target {
|
||||
background-color: #ffa;
|
||||
}
|
||||
|
||||
.line-block {
|
||||
display: block;
|
||||
margin-top: 1em;
|
||||
margin-bottom: 1em;
|
||||
}
|
||||
|
||||
.line-block .line-block {
|
||||
margin-top: 0;
|
||||
margin-bottom: 0;
|
||||
margin-left: 1.5em;
|
||||
}
|
||||
|
||||
.guilabel, .menuselection {
|
||||
font-family: sans-serif;
|
||||
}
|
||||
|
||||
.accelerator {
|
||||
text-decoration: underline;
|
||||
}
|
||||
|
||||
.classifier {
|
||||
font-style: oblique;
|
||||
}
|
||||
|
||||
/* -- code displays --------------------------------------------------------- */
|
||||
|
||||
pre {
|
||||
overflow: auto;
|
||||
overflow-y: hidden; /* fixes display issues on Chrome browsers */
|
||||
}
|
||||
|
||||
td.linenos pre {
|
||||
padding: 5px 0px;
|
||||
border: 0;
|
||||
background-color: transparent;
|
||||
color: #aaa;
|
||||
}
|
||||
|
||||
table.highlighttable {
|
||||
margin-left: 0.5em;
|
||||
}
|
||||
|
||||
table.highlighttable td {
|
||||
padding: 0 0.5em 0 0.5em;
|
||||
}
|
||||
|
||||
tt.descname {
|
||||
background-color: transparent;
|
||||
font-weight: bold;
|
||||
font-size: 1.2em;
|
||||
}
|
||||
|
||||
tt.descclassname {
|
||||
background-color: transparent;
|
||||
}
|
||||
|
||||
tt.xref, a tt {
|
||||
background-color: transparent;
|
||||
font-weight: bold;
|
||||
}
|
||||
|
||||
h1 tt, h2 tt, h3 tt, h4 tt, h5 tt, h6 tt {
|
||||
background-color: transparent;
|
||||
}
|
||||
|
||||
.viewcode-link {
|
||||
float: right;
|
||||
}
|
||||
|
||||
.viewcode-back {
|
||||
float: right;
|
||||
font-family: sans-serif;
|
||||
}
|
||||
|
||||
div.viewcode-block:target {
|
||||
margin: -1px -10px;
|
||||
padding: 0 10px;
|
||||
}
|
||||
|
||||
/* -- math display ---------------------------------------------------------- */
|
||||
|
||||
img.math {
|
||||
vertical-align: middle;
|
||||
}
|
||||
|
||||
div.body div.math p {
|
||||
text-align: center;
|
||||
}
|
||||
|
||||
span.eqno {
|
||||
float: right;
|
||||
}
|
||||
|
||||
/* -- printout stylesheet --------------------------------------------------- */
|
||||
|
||||
@media print {
|
||||
div.document,
|
||||
div.documentwrapper,
|
||||
div.bodywrapper {
|
||||
margin: 0 !important;
|
||||
width: 100%;
|
||||
}
|
||||
|
||||
div.sphinxsidebar,
|
||||
div.related,
|
||||
div.footer,
|
||||
#top-link {
|
||||
display: none;
|
||||
}
|
||||
}
|
||||
@ -1,256 +0,0 @@
|
||||
/*
|
||||
* default.css_t
|
||||
* ~~~~~~~~~~~~~
|
||||
*
|
||||
* Sphinx stylesheet -- default theme.
|
||||
*
|
||||
* :copyright: Copyright 2007-2011 by the Sphinx team, see AUTHORS.
|
||||
* :license: BSD, see LICENSE for details.
|
||||
*
|
||||
*/
|
||||
|
||||
@import url("basic.css");
|
||||
|
||||
/* -- page layout ----------------------------------------------------------- */
|
||||
|
||||
body {
|
||||
font-family: sans-serif;
|
||||
font-size: 100%;
|
||||
background-color: #11303d;
|
||||
color: #000;
|
||||
margin: 0;
|
||||
padding: 0;
|
||||
}
|
||||
|
||||
div.document {
|
||||
background-color: #1c4e63;
|
||||
}
|
||||
|
||||
div.documentwrapper {
|
||||
float: left;
|
||||
width: 100%;
|
||||
}
|
||||
|
||||
div.bodywrapper {
|
||||
margin: 0 0 0 230px;
|
||||
}
|
||||
|
||||
div.body {
|
||||
background-color: #ffffff;
|
||||
color: #000000;
|
||||
padding: 0 20px 30px 20px;
|
||||
}
|
||||
|
||||
div.footer {
|
||||
color: #ffffff;
|
||||
width: 100%;
|
||||
padding: 9px 0 9px 0;
|
||||
text-align: center;
|
||||
font-size: 75%;
|
||||
}
|
||||
|
||||
div.footer a {
|
||||
color: #ffffff;
|
||||
text-decoration: underline;
|
||||
}
|
||||
|
||||
div.related {
|
||||
background-color: #133f52;
|
||||
line-height: 30px;
|
||||
color: #ffffff;
|
||||
}
|
||||
|
||||
div.related a {
|
||||
color: #ffffff;
|
||||
}
|
||||
|
||||
div.sphinxsidebar {
|
||||
}
|
||||
|
||||
div.sphinxsidebar h3 {
|
||||
font-family: 'Trebuchet MS', sans-serif;
|
||||
color: #ffffff;
|
||||
font-size: 1.4em;
|
||||
font-weight: normal;
|
||||
margin: 0;
|
||||
padding: 0;
|
||||
}
|
||||
|
||||
div.sphinxsidebar h3 a {
|
||||
color: #ffffff;
|
||||
}
|
||||
|
||||
div.sphinxsidebar h4 {
|
||||
font-family: 'Trebuchet MS', sans-serif;
|
||||
color: #ffffff;
|
||||
font-size: 1.3em;
|
||||
font-weight: normal;
|
||||
margin: 5px 0 0 0;
|
||||
padding: 0;
|
||||
}
|
||||
|
||||
div.sphinxsidebar p {
|
||||
color: #ffffff;
|
||||
}
|
||||
|
||||
div.sphinxsidebar p.topless {
|
||||
margin: 5px 10px 10px 10px;
|
||||
}
|
||||
|
||||
div.sphinxsidebar ul {
|
||||
margin: 10px;
|
||||
padding: 0;
|
||||
color: #ffffff;
|
||||
}
|
||||
|
||||
div.sphinxsidebar a {
|
||||
color: #98dbcc;
|
||||
}
|
||||
|
||||
div.sphinxsidebar input {
|
||||
border: 1px solid #98dbcc;
|
||||
font-family: sans-serif;
|
||||
font-size: 1em;
|
||||
}
|
||||
|
||||
|
||||
|
||||
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|
||||
|
||||
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|
||||
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|
||||
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|
||||
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|
||||
|
||||
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|
||||
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|
||||
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|
||||
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|
||||
|
||||
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|
||||
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|
||||
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|
||||
|
||||
|
||||
|
||||
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|
||||
|
||||
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|
||||
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|
||||
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|
||||
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|
||||
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|
||||
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|
||||
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|
||||
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|
||||
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|
||||
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|
||||
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|
||||
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|
||||
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|
||||
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|
||||
|
||||
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|
||||
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||||
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||||
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|
||||
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|
||||
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||||
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||||
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|
||||
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|
||||
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|
||||
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|
||||
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|
||||
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|
||||
|
||||
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|
||||
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|
||||
color: white;
|
||||
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|
||||
|
||||
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|
||||
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|
||||
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|
||||
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|
||||
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||||
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|
||||
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||||
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||||
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||||
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|
||||
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||||
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|
||||
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||||
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|
||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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|
||||
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|
||||
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||||
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||||
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||||
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|
||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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|
||||
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||||
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||||
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||||
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|
||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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|
||||
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|
||||
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|
||||
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||||
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|
||||
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|
||||
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|
||||
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|
||||
|
||||
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|
||||
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|
||||
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||||
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||||
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|
||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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|
||||
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|
||||
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|
||||
@ -1,247 +0,0 @@
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||||
/*
|
||||
* doctools.js
|
||||
* ~~~~~~~~~~~
|
||||
*
|
||||
* Sphinx JavaScript utilties for all documentation.
|
||||
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|
||||
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|
||||
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|
||||
*
|
||||
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||||
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||||
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|
||||
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|
||||
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|
||||
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|
||||
|
||||
/**
|
||||
* make the code below compatible with browsers without
|
||||
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||||
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|
||||
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|
||||
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|
||||
"profile", "profileEnd"];
|
||||
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|
||||
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|
||||
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|
||||
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|
||||
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||||
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||||
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|
||||
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|
||||
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|
||||
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||||
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||||
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|
||||
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||||
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|
||||
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|
||||
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||||
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||||
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||||
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|
||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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|
||||
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||||
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|
||||
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|
||||
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||||
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|
||||
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|
||||
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|
||||
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|
||||
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|
||||
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|
||||
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|
||||
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||||
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|
||||
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|
||||
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||||
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|
||||
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|
||||
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|
||||
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||||
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|
||||
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||||
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||||
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|
||||
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|
||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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||||
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|
||||
|
||||
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|
||||
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||||
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||||
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|
||||
.highlight .s1 { color: #4070a0 } /* Literal.String.Single */
|
||||
.highlight .ss { color: #517918 } /* Literal.String.Symbol */
|
||||
.highlight .bp { color: #007020 } /* Name.Builtin.Pseudo */
|
||||
.highlight .vc { color: #bb60d5 } /* Name.Variable.Class */
|
||||
.highlight .vg { color: #bb60d5 } /* Name.Variable.Global */
|
||||
.highlight .vi { color: #bb60d5 } /* Name.Variable.Instance */
|
||||
.highlight .il { color: #208050 } /* Literal.Number.Integer.Long */
|
||||
@ -1,518 +0,0 @@
|
||||
/*
|
||||
* searchtools.js
|
||||
* ~~~~~~~~~~~~~~
|
||||
*
|
||||
* Sphinx JavaScript utilties for the full-text search.
|
||||
*
|
||||
* :copyright: Copyright 2007-2011 by the Sphinx team, see AUTHORS.
|
||||
* :license: BSD, see LICENSE for details.
|
||||
*
|
||||
*/
|
||||
|
||||
/**
|
||||
* helper function to return a node containing the
|
||||
* search summary for a given text. keywords is a list
|
||||
* of stemmed words, hlwords is the list of normal, unstemmed
|
||||
* words. the first one is used to find the occurance, the
|
||||
* latter for highlighting it.
|
||||
*/
|
||||
|
||||
jQuery.makeSearchSummary = function(text, keywords, hlwords) {
|
||||
var textLower = text.toLowerCase();
|
||||
var start = 0;
|
||||
$.each(keywords, function() {
|
||||
var i = textLower.indexOf(this.toLowerCase());
|
||||
if (i > -1)
|
||||
start = i;
|
||||
});
|
||||
start = Math.max(start - 120, 0);
|
||||
var excerpt = ((start > 0) ? '...' : '') +
|
||||
$.trim(text.substr(start, 240)) +
|
||||
((start + 240 - text.length) ? '...' : '');
|
||||
var rv = $('<div class="context"></div>').text(excerpt);
|
||||
$.each(hlwords, function() {
|
||||
rv = rv.highlightText(this, 'highlighted');
|
||||
});
|
||||
return rv;
|
||||
}
|
||||
|
||||
/**
|
||||
* Porter Stemmer
|
||||
*/
|
||||
var PorterStemmer = function() {
|
||||
|
||||
var step2list = {
|
||||
ational: 'ate',
|
||||
tional: 'tion',
|
||||
enci: 'ence',
|
||||
anci: 'ance',
|
||||
izer: 'ize',
|
||||
bli: 'ble',
|
||||
alli: 'al',
|
||||
entli: 'ent',
|
||||
eli: 'e',
|
||||
ousli: 'ous',
|
||||
ization: 'ize',
|
||||
ation: 'ate',
|
||||
ator: 'ate',
|
||||
alism: 'al',
|
||||
iveness: 'ive',
|
||||
fulness: 'ful',
|
||||
ousness: 'ous',
|
||||
aliti: 'al',
|
||||
iviti: 'ive',
|
||||
biliti: 'ble',
|
||||
logi: 'log'
|
||||
};
|
||||
|
||||
var step3list = {
|
||||
icate: 'ic',
|
||||
ative: '',
|
||||
alize: 'al',
|
||||
iciti: 'ic',
|
||||
ical: 'ic',
|
||||
ful: '',
|
||||
ness: ''
|
||||
};
|
||||
|
||||
var c = "[^aeiou]"; // consonant
|
||||
var v = "[aeiouy]"; // vowel
|
||||
var C = c + "[^aeiouy]*"; // consonant sequence
|
||||
var V = v + "[aeiou]*"; // vowel sequence
|
||||
|
||||
var mgr0 = "^(" + C + ")?" + V + C; // [C]VC... is m>0
|
||||
var meq1 = "^(" + C + ")?" + V + C + "(" + V + ")?$"; // [C]VC[V] is m=1
|
||||
var mgr1 = "^(" + C + ")?" + V + C + V + C; // [C]VCVC... is m>1
|
||||
var s_v = "^(" + C + ")?" + v; // vowel in stem
|
||||
|
||||
this.stemWord = function (w) {
|
||||
var stem;
|
||||
var suffix;
|
||||
var firstch;
|
||||
var origword = w;
|
||||
|
||||
if (w.length < 3)
|
||||
return w;
|
||||
|
||||
var re;
|
||||
var re2;
|
||||
var re3;
|
||||
var re4;
|
||||
|
||||
firstch = w.substr(0,1);
|
||||
if (firstch == "y")
|
||||
w = firstch.toUpperCase() + w.substr(1);
|
||||
|
||||
// Step 1a
|
||||
re = /^(.+?)(ss|i)es$/;
|
||||
re2 = /^(.+?)([^s])s$/;
|
||||
|
||||
if (re.test(w))
|
||||
w = w.replace(re,"$1$2");
|
||||
else if (re2.test(w))
|
||||
w = w.replace(re2,"$1$2");
|
||||
|
||||
// Step 1b
|
||||
re = /^(.+?)eed$/;
|
||||
re2 = /^(.+?)(ed|ing)$/;
|
||||
if (re.test(w)) {
|
||||
var fp = re.exec(w);
|
||||
re = new RegExp(mgr0);
|
||||
if (re.test(fp[1])) {
|
||||
re = /.$/;
|
||||
w = w.replace(re,"");
|
||||
}
|
||||
}
|
||||
else if (re2.test(w)) {
|
||||
var fp = re2.exec(w);
|
||||
stem = fp[1];
|
||||
re2 = new RegExp(s_v);
|
||||
if (re2.test(stem)) {
|
||||
w = stem;
|
||||
re2 = /(at|bl|iz)$/;
|
||||
re3 = new RegExp("([^aeiouylsz])\\1$");
|
||||
re4 = new RegExp("^" + C + v + "[^aeiouwxy]$");
|
||||
if (re2.test(w))
|
||||
w = w + "e";
|
||||
else if (re3.test(w)) {
|
||||
re = /.$/;
|
||||
w = w.replace(re,"");
|
||||
}
|
||||
else if (re4.test(w))
|
||||
w = w + "e";
|
||||
}
|
||||
}
|
||||
|
||||
// Step 1c
|
||||
re = /^(.+?)y$/;
|
||||
if (re.test(w)) {
|
||||
var fp = re.exec(w);
|
||||
stem = fp[1];
|
||||
re = new RegExp(s_v);
|
||||
if (re.test(stem))
|
||||
w = stem + "i";
|
||||
}
|
||||
|
||||
// Step 2
|
||||
re = /^(.+?)(ational|tional|enci|anci|izer|bli|alli|entli|eli|ousli|ization|ation|ator|alism|iveness|fulness|ousness|aliti|iviti|biliti|logi)$/;
|
||||
if (re.test(w)) {
|
||||
var fp = re.exec(w);
|
||||
stem = fp[1];
|
||||
suffix = fp[2];
|
||||
re = new RegExp(mgr0);
|
||||
if (re.test(stem))
|
||||
w = stem + step2list[suffix];
|
||||
}
|
||||
|
||||
// Step 3
|
||||
re = /^(.+?)(icate|ative|alize|iciti|ical|ful|ness)$/;
|
||||
if (re.test(w)) {
|
||||
var fp = re.exec(w);
|
||||
stem = fp[1];
|
||||
suffix = fp[2];
|
||||
re = new RegExp(mgr0);
|
||||
if (re.test(stem))
|
||||
w = stem + step3list[suffix];
|
||||
}
|
||||
|
||||
// Step 4
|
||||
re = /^(.+?)(al|ance|ence|er|ic|able|ible|ant|ement|ment|ent|ou|ism|ate|iti|ous|ive|ize)$/;
|
||||
re2 = /^(.+?)(s|t)(ion)$/;
|
||||
if (re.test(w)) {
|
||||
var fp = re.exec(w);
|
||||
stem = fp[1];
|
||||
re = new RegExp(mgr1);
|
||||
if (re.test(stem))
|
||||
w = stem;
|
||||
}
|
||||
else if (re2.test(w)) {
|
||||
var fp = re2.exec(w);
|
||||
stem = fp[1] + fp[2];
|
||||
re2 = new RegExp(mgr1);
|
||||
if (re2.test(stem))
|
||||
w = stem;
|
||||
}
|
||||
|
||||
// Step 5
|
||||
re = /^(.+?)e$/;
|
||||
if (re.test(w)) {
|
||||
var fp = re.exec(w);
|
||||
stem = fp[1];
|
||||
re = new RegExp(mgr1);
|
||||
re2 = new RegExp(meq1);
|
||||
re3 = new RegExp("^" + C + v + "[^aeiouwxy]$");
|
||||
if (re.test(stem) || (re2.test(stem) && !(re3.test(stem))))
|
||||
w = stem;
|
||||
}
|
||||
re = /ll$/;
|
||||
re2 = new RegExp(mgr1);
|
||||
if (re.test(w) && re2.test(w)) {
|
||||
re = /.$/;
|
||||
w = w.replace(re,"");
|
||||
}
|
||||
|
||||
// and turn initial Y back to y
|
||||
if (firstch == "y")
|
||||
w = firstch.toLowerCase() + w.substr(1);
|
||||
return w;
|
||||
}
|
||||
}
|
||||
|
||||
|
||||
/**
|
||||
* Search Module
|
||||
*/
|
||||
var Search = {
|
||||
|
||||
_index : null,
|
||||
_queued_query : null,
|
||||
_pulse_status : -1,
|
||||
|
||||
init : function() {
|
||||
var params = $.getQueryParameters();
|
||||
if (params.q) {
|
||||
var query = params.q[0];
|
||||
$('input[name="q"]')[0].value = query;
|
||||
this.performSearch(query);
|
||||
}
|
||||
},
|
||||
|
||||
loadIndex : function(url) {
|
||||
$.ajax({type: "GET", url: url, data: null, success: null,
|
||||
dataType: "script", cache: true});
|
||||
},
|
||||
|
||||
setIndex : function(index) {
|
||||
var q;
|
||||
this._index = index;
|
||||
if ((q = this._queued_query) !== null) {
|
||||
this._queued_query = null;
|
||||
Search.query(q);
|
||||
}
|
||||
},
|
||||
|
||||
hasIndex : function() {
|
||||
return this._index !== null;
|
||||
},
|
||||
|
||||
deferQuery : function(query) {
|
||||
this._queued_query = query;
|
||||
},
|
||||
|
||||
stopPulse : function() {
|
||||
this._pulse_status = 0;
|
||||
},
|
||||
|
||||
startPulse : function() {
|
||||
if (this._pulse_status >= 0)
|
||||
return;
|
||||
function pulse() {
|
||||
Search._pulse_status = (Search._pulse_status + 1) % 4;
|
||||
var dotString = '';
|
||||
for (var i = 0; i < Search._pulse_status; i++)
|
||||
dotString += '.';
|
||||
Search.dots.text(dotString);
|
||||
if (Search._pulse_status > -1)
|
||||
window.setTimeout(pulse, 500);
|
||||
};
|
||||
pulse();
|
||||
},
|
||||
|
||||
/**
|
||||
* perform a search for something
|
||||
*/
|
||||
performSearch : function(query) {
|
||||
// create the required interface elements
|
||||
this.out = $('#search-results');
|
||||
this.title = $('<h2>' + _('Searching') + '</h2>').appendTo(this.out);
|
||||
this.dots = $('<span></span>').appendTo(this.title);
|
||||
this.status = $('<p style="display: none"></p>').appendTo(this.out);
|
||||
this.output = $('<ul class="search"/>').appendTo(this.out);
|
||||
|
||||
$('#search-progress').text(_('Preparing search...'));
|
||||
this.startPulse();
|
||||
|
||||
// index already loaded, the browser was quick!
|
||||
if (this.hasIndex())
|
||||
this.query(query);
|
||||
else
|
||||
this.deferQuery(query);
|
||||
},
|
||||
|
||||
query : function(query) {
|
||||
var stopwords = ['and', 'then', 'into', 'it', 'as', 'are', 'in',
|
||||
'if', 'for', 'no', 'there', 'their', 'was', 'is',
|
||||
'be', 'to', 'that', 'but', 'they', 'not', 'such',
|
||||
'with', 'by', 'a', 'on', 'these', 'of', 'will',
|
||||
'this', 'near', 'the', 'or', 'at'];
|
||||
|
||||
// stem the searchterms and add them to the correct list
|
||||
var stemmer = new PorterStemmer();
|
||||
var searchterms = [];
|
||||
var excluded = [];
|
||||
var hlterms = [];
|
||||
var tmp = query.split(/\s+/);
|
||||
var object = (tmp.length == 1) ? tmp[0].toLowerCase() : null;
|
||||
for (var i = 0; i < tmp.length; i++) {
|
||||
if ($u.indexOf(stopwords, tmp[i]) != -1 || tmp[i].match(/^\d+$/) ||
|
||||
tmp[i] == "") {
|
||||
// skip this "word"
|
||||
continue;
|
||||
}
|
||||
// stem the word
|
||||
var word = stemmer.stemWord(tmp[i]).toLowerCase();
|
||||
// select the correct list
|
||||
if (word[0] == '-') {
|
||||
var toAppend = excluded;
|
||||
word = word.substr(1);
|
||||
}
|
||||
else {
|
||||
var toAppend = searchterms;
|
||||
hlterms.push(tmp[i].toLowerCase());
|
||||
}
|
||||
// only add if not already in the list
|
||||
if (!$.contains(toAppend, word))
|
||||
toAppend.push(word);
|
||||
};
|
||||
var highlightstring = '?highlight=' + $.urlencode(hlterms.join(" "));
|
||||
|
||||
// console.debug('SEARCH: searching for:');
|
||||
// console.info('required: ', searchterms);
|
||||
// console.info('excluded: ', excluded);
|
||||
|
||||
// prepare search
|
||||
var filenames = this._index.filenames;
|
||||
var titles = this._index.titles;
|
||||
var terms = this._index.terms;
|
||||
var objects = this._index.objects;
|
||||
var objtypes = this._index.objtypes;
|
||||
var objnames = this._index.objnames;
|
||||
var fileMap = {};
|
||||
var files = null;
|
||||
// different result priorities
|
||||
var importantResults = [];
|
||||
var objectResults = [];
|
||||
var regularResults = [];
|
||||
var unimportantResults = [];
|
||||
$('#search-progress').empty();
|
||||
|
||||
// lookup as object
|
||||
if (object != null) {
|
||||
for (var prefix in objects) {
|
||||
for (var name in objects[prefix]) {
|
||||
var fullname = (prefix ? prefix + '.' : '') + name;
|
||||
if (fullname.toLowerCase().indexOf(object) > -1) {
|
||||
match = objects[prefix][name];
|
||||
descr = objnames[match[1]] + _(', in ') + titles[match[0]];
|
||||
// XXX the generated anchors are not generally correct
|
||||
// XXX there may be custom prefixes
|
||||
result = [filenames[match[0]], fullname, '#'+fullname, descr];
|
||||
switch (match[2]) {
|
||||
case 1: objectResults.push(result); break;
|
||||
case 0: importantResults.push(result); break;
|
||||
case 2: unimportantResults.push(result); break;
|
||||
}
|
||||
}
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
// sort results descending
|
||||
objectResults.sort(function(a, b) {
|
||||
return (a[1] > b[1]) ? -1 : ((a[1] < b[1]) ? 1 : 0);
|
||||
});
|
||||
|
||||
importantResults.sort(function(a, b) {
|
||||
return (a[1] > b[1]) ? -1 : ((a[1] < b[1]) ? 1 : 0);
|
||||
});
|
||||
|
||||
unimportantResults.sort(function(a, b) {
|
||||
return (a[1] > b[1]) ? -1 : ((a[1] < b[1]) ? 1 : 0);
|
||||
});
|
||||
|
||||
|
||||
// perform the search on the required terms
|
||||
for (var i = 0; i < searchterms.length; i++) {
|
||||
var word = searchterms[i];
|
||||
// no match but word was a required one
|
||||
if ((files = terms[word]) == null)
|
||||
break;
|
||||
if (files.length == undefined) {
|
||||
files = [files];
|
||||
}
|
||||
// create the mapping
|
||||
for (var j = 0; j < files.length; j++) {
|
||||
var file = files[j];
|
||||
if (file in fileMap)
|
||||
fileMap[file].push(word);
|
||||
else
|
||||
fileMap[file] = [word];
|
||||
}
|
||||
}
|
||||
|
||||
// now check if the files don't contain excluded terms
|
||||
for (var file in fileMap) {
|
||||
var valid = true;
|
||||
|
||||
// check if all requirements are matched
|
||||
if (fileMap[file].length != searchterms.length)
|
||||
continue;
|
||||
|
||||
// ensure that none of the excluded terms is in the
|
||||
// search result.
|
||||
for (var i = 0; i < excluded.length; i++) {
|
||||
if (terms[excluded[i]] == file ||
|
||||
$.contains(terms[excluded[i]] || [], file)) {
|
||||
valid = false;
|
||||
break;
|
||||
}
|
||||
}
|
||||
|
||||
// if we have still a valid result we can add it
|
||||
// to the result list
|
||||
if (valid)
|
||||
regularResults.push([filenames[file], titles[file], '', null]);
|
||||
}
|
||||
|
||||
// delete unused variables in order to not waste
|
||||
// memory until list is retrieved completely
|
||||
delete filenames, titles, terms;
|
||||
|
||||
// now sort the regular results descending by title
|
||||
regularResults.sort(function(a, b) {
|
||||
var left = a[1].toLowerCase();
|
||||
var right = b[1].toLowerCase();
|
||||
return (left > right) ? -1 : ((left < right) ? 1 : 0);
|
||||
});
|
||||
|
||||
// combine all results
|
||||
var results = unimportantResults.concat(regularResults)
|
||||
.concat(objectResults).concat(importantResults);
|
||||
|
||||
// print the results
|
||||
var resultCount = results.length;
|
||||
function displayNextItem() {
|
||||
// results left, load the summary and display it
|
||||
if (results.length) {
|
||||
var item = results.pop();
|
||||
var listItem = $('<li style="display:none"></li>');
|
||||
if (DOCUMENTATION_OPTIONS.FILE_SUFFIX == '') {
|
||||
// dirhtml builder
|
||||
var dirname = item[0] + '/';
|
||||
if (dirname.match(/\/index\/$/)) {
|
||||
dirname = dirname.substring(0, dirname.length-6);
|
||||
} else if (dirname == 'index/') {
|
||||
dirname = '';
|
||||
}
|
||||
listItem.append($('<a/>').attr('href',
|
||||
DOCUMENTATION_OPTIONS.URL_ROOT + dirname +
|
||||
highlightstring + item[2]).html(item[1]));
|
||||
} else {
|
||||
// normal html builders
|
||||
listItem.append($('<a/>').attr('href',
|
||||
item[0] + DOCUMENTATION_OPTIONS.FILE_SUFFIX +
|
||||
highlightstring + item[2]).html(item[1]));
|
||||
}
|
||||
if (item[3]) {
|
||||
listItem.append($('<span> (' + item[3] + ')</span>'));
|
||||
Search.output.append(listItem);
|
||||
listItem.slideDown(5, function() {
|
||||
displayNextItem();
|
||||
});
|
||||
} else if (DOCUMENTATION_OPTIONS.HAS_SOURCE) {
|
||||
$.get(DOCUMENTATION_OPTIONS.URL_ROOT + '_sources/' +
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@ -1,101 +0,0 @@
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||||
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|
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<head>
|
||||
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|
||||
|
||||
<title>Ticket API — django-helpdesk v0.1 documentation</title>
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<link rel="top" title="django-helpdesk v0.1 documentation" href="index.html" />
|
||||
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|
||||
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|
||||
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|
||||
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|
||||
<h3>Navigation</h3>
|
||||
<ul>
|
||||
<li class="right" style="margin-right: 10px">
|
||||
<a href="genindex.html" title="General Index"
|
||||
accesskey="I">index</a></li>
|
||||
<li class="right" >
|
||||
<a href="custom_fields.html" title="Custom Fields"
|
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accesskey="P">previous</a> |</li>
|
||||
<li><a href="index.html">django-helpdesk v0.1 documentation</a> »</li>
|
||||
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|
||||
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|
||||
|
||||
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|
||||
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|
||||
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|
||||
<div class="body">
|
||||
|
||||
<div class="section" id="ticket-api">
|
||||
<h1>Ticket API<a class="headerlink" href="#ticket-api" title="Permalink to this headline">¶</a></h1>
|
||||
<p>django-helpdesk includes an API accessible via HTTP POST requests, allowing you to create and alter tickets from 3rd party software and systems.</p>
|
||||
<p>For usage instructions and command syntax, see the file <tt class="docutils literal"><span class="pre">templates/helpdesk/api_help.html</span></tt>, or visit <a class="reference external" href="http://helpdesk/api/help/">http://helpdesk/api/help/</a>.</p>
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|
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<h1>Configuration<a class="headerlink" href="#configuration" title="Permalink to this headline">¶</a></h1>
|
||||
<p>Before django-helpdesk will be much use, you need to do some basic configuration. Most of this is done via the Django admin screens.</p>
|
||||
<ol class="arabic">
|
||||
<li><p class="first">Visit <tt class="docutils literal"><span class="pre">http://yoursite/admin/</span></tt> and add a Helpdesk Queue. If you wish, enter your POP3 or IMAP server details.</p>
|
||||
<p><strong>IMPORTANT NOTE</strong>: Any tickets created via POP3 or IMAP mailboxes will DELETE the original e-mail from the mail server.</p>
|
||||
</li>
|
||||
<li><p class="first">Visit <tt class="docutils literal"><span class="pre">http://yoursite/helpdesk/</span></tt> (or whatever path as defined in your <tt class="docutils literal"><span class="pre">urls.py</span></tt>)</p>
|
||||
</li>
|
||||
<li><p class="first">If you wish to automatically create tickets from the contents of an e-mail inbox, set up a cronjob to run the management command on a regular basis.</p>
|
||||
<p>Don’t forget to set the relevant Django environment variables in your crontab:</p>
|
||||
<div class="highlight-python"><pre>*/5 * * * * /path/to/helpdesksite/manage.py get_email</pre>
|
||||
</div>
|
||||
<p>This will run the e-mail import every 5 minutes</p>
|
||||
<p><strong>IMPORTANT NOTE</strong>: Any tickets created via POP3 or IMAP mailboxes will DELETE the original e-mail from the mail server.</p>
|
||||
</li>
|
||||
<li><p class="first">If you wish to automatically escalate tickets based on their age, set up a cronjob to run the escalation command on a regular basis:</p>
|
||||
<div class="highlight-python"><pre>0 * * * * /path/to/helpdesksite/manage.py escalate_tickets</pre>
|
||||
</div>
|
||||
<p>This will run the escalation process hourly, using the ‘Escalation Hours’ setting for each queue to determine which tickets to escalate.</p>
|
||||
</li>
|
||||
<li><p class="first">If you wish to exclude some days (eg, weekends) from escalation calculations, enter the dates manually via the Admin, or setup a cronjob to run a management command on a regular basis:</p>
|
||||
<div class="highlight-python"><pre>0 0 * * 0 /path/to/helpdesksite/manage.py create_escalation_exclusions --days saturday,sunday --escalate-verbosely</pre>
|
||||
</div>
|
||||
<p>This will, on a weekly basis, create exclusions for the coming weekend.</p>
|
||||
</li>
|
||||
<li><p class="first">Log in to your Django admin screen, and go to the ‘Sites’ module. If the site <tt class="docutils literal"><span class="pre">example.com</span></tt> is listed, click it and update the details so they are relevant for your website.</p>
|
||||
</li>
|
||||
<li><p class="first">If you do not send mail directly from your web server (eg, you need to use an SMTP server) then edit your <tt class="docutils literal"><span class="pre">settings.py</span></tt> file so it contains your mail server details:</p>
|
||||
<div class="highlight-python"><div class="highlight"><pre><span class="n">EMAIL_HOST</span> <span class="o">=</span> <span class="s">'XXXXX'</span>
|
||||
<span class="n">EMAIL_HOST_USER</span> <span class="o">=</span> <span class="s">'YYYYYY@ZZZZ.PPP'</span>
|
||||
<span class="n">EMAIL_HOST_PASSWORD</span> <span class="o">=</span> <span class="s">'123456'</span>
|
||||
</pre></div>
|
||||
</div>
|
||||
</li>
|
||||
</ol>
|
||||
<p>You’re now up and running! Happy ticketing.</p>
|
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<h1>Custom Fields<a class="headerlink" href="#custom-fields" title="Permalink to this headline">¶</a></h1>
|
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<p>As of February 2011, django-helpdesk supports custom fields on the <tt class="docutils literal"><span class="pre">Ticket</span></tt> model. These fields are created by using the Django administration tool, and are shown on both the public and staff submission forms.</p>
|
||||
<p>You can use most Django field types including text, integer, boolean, and list.</p>
|
||||
<p>The demo at <a class="reference external" href="http://demo.jutdahelpdesk.com">http://demo.jutdahelpdesk.com</a> contains an example of each type of custom field, including a mix of mandatory and optional fields.</p>
|
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<p>Note that this feature is still in beta - it needs quite a bit of testing and no doubt has bugs!</p>
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<h1>Welcome to django-helpdesk’s documentation!<a class="headerlink" href="#welcome-to-django-helpdesk-s-documentation" title="Permalink to this headline">¶</a></h1>
|
||||
<p>django-helpdesk is a Django application to manage helpdesk tickets for your internal helpdesk. It was formerly known as Jutda Helpdesk.</p>
|
||||
<div class="section" id="how-does-it-look">
|
||||
<h2>How Does It Look?<a class="headerlink" href="#how-does-it-look" title="Permalink to this headline">¶</a></h2>
|
||||
<p>You can see a demo installation at <a class="reference external" href="http://demo.jutdahelpdesk.com">http://demo.jutdahelpdesk.com</a></p>
|
||||
</div>
|
||||
<div class="section" id="quick-start">
|
||||
<h2>Quick Start<a class="headerlink" href="#quick-start" title="Permalink to this headline">¶</a></h2>
|
||||
<p>django-helpdesk is just a Django application with models, views, templates, and some media. If you’re comfortable with Django just try <tt class="docutils literal"><span class="pre">pip</span> <span class="pre">install</span> <span class="pre">django-helpdesk</span></tt>. If not, continue to read the Installation document.</p>
|
||||
</div>
|
||||
<div class="section" id="key-features">
|
||||
<h2>Key Features<a class="headerlink" href="#key-features" title="Permalink to this headline">¶</a></h2>
|
||||
<p>django-helpdesk has been designed for small businesses who need to recieve, manage and respond to requests for help from customers. In this context <em>‘customers’</em> may be external users, or other people within your company.</p>
|
||||
<ul class="simple">
|
||||
<li>Tickets can be opened vi a email</li>
|
||||
<li>Multiple queues / categories of tickets</li>
|
||||
<li>Integrated FAQ / knowledgebase</li>
|
||||
</ul>
|
||||
<div class="section" id="customer-facing-capabilities">
|
||||
<h3>Customer-facing Capabilities<a class="headerlink" href="#customer-facing-capabilities" title="Permalink to this headline">¶</a></h3>
|
||||
<p>Customers (who are not ‘staff’ users in Django) can:</p>
|
||||
<ol class="arabic simple">
|
||||
<li>Browse your knowledgebase / FAQ</li>
|
||||
<li>Submit support requests via web/email</li>
|
||||
<li>Review open and closed requests they submitted</li>
|
||||
</ol>
|
||||
</div>
|
||||
<div class="section" id="staff-capabilities">
|
||||
<h3>Staff Capabilities<a class="headerlink" href="#staff-capabilities" title="Permalink to this headline">¶</a></h3>
|
||||
<p>If a user is a staff member, they get general helpdesk access, including:</p>
|
||||
<ol class="arabic simple">
|
||||
<li>See the ticket dashboard showing unassigned tickets and basic status of the helpdesk</li>
|
||||
<li>Review the tickets assigned to them</li>
|
||||
<li>Search through all tickets, open and closed</li>
|
||||
<li>Save their searches for future use</li>
|
||||
<li>Follow up or respond to tickets</li>
|
||||
<li>Assign tickets to themselves or other staff members</li>
|
||||
<li>Resolve tickets</li>
|
||||
</ol>
|
||||
</div>
|
||||
</div>
|
||||
<div class="section" id="licensing">
|
||||
<h2>Licensing<a class="headerlink" href="#licensing" title="Permalink to this headline">¶</a></h2>
|
||||
<p>django-helpdesk is released under the BSD license, however it packages 3rd party applications which may be using a different license. More details can be found in the <tt class="xref doc docutils literal"><span class="pre">license</span> <span class="pre">documentation</span></tt>.</p>
|
||||
</div>
|
||||
<div class="section" id="dependencies">
|
||||
<h2>Dependencies<a class="headerlink" href="#dependencies" title="Permalink to this headline">¶</a></h2>
|
||||
<ol class="arabic simple">
|
||||
<li>Python 2.4+</li>
|
||||
<li>Django (1.2 or newer)</li>
|
||||
<li>An existing <strong>working</strong> Django project with database etc. If you cannot log into the Admin, you won’t get this product working!</li>
|
||||
</ol>
|
||||
</div>
|
||||
<div class="section" id="translation">
|
||||
<h2>Translation<a class="headerlink" href="#translation" title="Permalink to this headline">¶</a></h2>
|
||||
<img alt="http://www.transifex.net/projects/p/django-helpdesk/resource/core/chart/image_png" src="http://www.transifex.net/projects/p/django-helpdesk/resource/core/chart/image_png" />
|
||||
<p>If you want to help translate django-helpdesk into languages other than English, we encourage you to make use of our Transifex project.</p>
|
||||
<p><a class="reference external" href="http://www.transifex.net/projects/p/django-helpdesk/resource/core/">http://www.transifex.net/projects/p/django-helpdesk/resource/core/</a></p>
|
||||
<p>Feel free to request access to contribute your translations.</p>
|
||||
</div>
|
||||
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|
||||
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|
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|
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|
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|
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<li class="toctree-l2"><a class="reference internal" href="settings.html#helpdesk-default-settings">HELPDESK_DEFAULT_SETTINGS</a></li>
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|
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|
||||
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|
||||
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|
||||
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|
||||
</div>
|
||||
|
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<div class="sphinxsidebar">
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<div class="sphinxsidebarwrapper">
|
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<h3><a href="#">Table Of Contents</a></h3>
|
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<ul>
|
||||
<li><a class="reference internal" href="#">Welcome to django-helpdesk’s documentation!</a><ul>
|
||||
<li><a class="reference internal" href="#how-does-it-look">How Does It Look?</a></li>
|
||||
<li><a class="reference internal" href="#quick-start">Quick Start</a></li>
|
||||
<li><a class="reference internal" href="#key-features">Key Features</a><ul>
|
||||
<li><a class="reference internal" href="#customer-facing-capabilities">Customer-facing Capabilities</a></li>
|
||||
<li><a class="reference internal" href="#staff-capabilities">Staff Capabilities</a></li>
|
||||
</ul>
|
||||
</li>
|
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<li><a class="reference internal" href="#licensing">Licensing</a></li>
|
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<li><a class="reference internal" href="#dependencies">Dependencies</a></li>
|
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<div class="section" id="installation">
|
||||
<h1>Installation<a class="headerlink" href="#installation" title="Permalink to this headline">¶</a></h1>
|
||||
<p>django-helpdesk installation isn’t difficult, but it requires you have a bit of existing know-how about Django.</p>
|
||||
<div class="section" id="getting-the-code">
|
||||
<h2>Getting The Code<a class="headerlink" href="#getting-the-code" title="Permalink to this headline">¶</a></h2>
|
||||
<div class="section" id="installing-using-pip">
|
||||
<h3>Installing using PIP<a class="headerlink" href="#installing-using-pip" title="Permalink to this headline">¶</a></h3>
|
||||
<p>Try using <tt class="docutils literal"><span class="pre">pip</span> <span class="pre">install</span> <span class="pre">django-helpdesk</span></tt>. Go and have a beer to celebrate Python packaging.</p>
|
||||
</div>
|
||||
<div class="section" id="git-checkout-cutting-edge">
|
||||
<h3>GIT Checkout (Cutting Edge)<a class="headerlink" href="#git-checkout-cutting-edge" title="Permalink to this headline">¶</a></h3>
|
||||
<p>If you’re planning on editing the code or just want to get whatever is the latest and greatest, you can clone the official Git repository with <tt class="docutils literal"><span class="pre">git</span> <span class="pre">clone</span> <span class="pre">git://github.com/rossp/django-helpdesk.git</span></tt></p>
|
||||
<p>Copy the <tt class="docutils literal"><span class="pre">helpdesk</span></tt> folder into your <tt class="docutils literal"><span class="pre">PYTHONPATH</span></tt>.</p>
|
||||
</div>
|
||||
<div class="section" id="i-just-want-a-tar-gz">
|
||||
<h3>I just want a .tar.gz!<a class="headerlink" href="#i-just-want-a-tar-gz" title="Permalink to this headline">¶</a></h3>
|
||||
<p>You can download the latest PyPi package from <a class="reference external" href="http://pypi.python.org/pypi/django-helpdesk/">http://pypi.python.org/pypi/django-helpdesk/</a></p>
|
||||
<p>Download, extract, and drop <tt class="docutils literal"><span class="pre">helpdesk</span></tt> into your <tt class="docutils literal"><span class="pre">PYTHONPATH</span></tt></p>
|
||||
</div>
|
||||
</div>
|
||||
<div class="section" id="adding-to-your-django-project">
|
||||
<h2>Adding To Your Django Project<a class="headerlink" href="#adding-to-your-django-project" title="Permalink to this headline">¶</a></h2>
|
||||
<ol class="arabic">
|
||||
<li><p class="first">Edit your <tt class="docutils literal"><span class="pre">settings.py</span></tt> file and add <tt class="docutils literal"><span class="pre">helpdesk</span></tt> to the <tt class="docutils literal"><span class="pre">INSTALLED_APPS</span></tt> setting. You also need <tt class="docutils literal"><span class="pre">django.contrib.admin</span></tt> in <tt class="docutils literal"><span class="pre">INSTALLED_APPS</span></tt> if you haven’t already added it. eg:</p>
|
||||
<div class="highlight-python"><div class="highlight"><pre><span class="n">INSTALLED_APPS</span> <span class="o">=</span> <span class="p">(</span>
|
||||
<span class="s">'django.contrib.auth'</span><span class="p">,</span>
|
||||
<span class="s">'django.contrib.contenttypes'</span><span class="p">,</span>
|
||||
<span class="s">'django.contrib.sessions'</span><span class="p">,</span>
|
||||
<span class="s">'django.contrib.sites'</span><span class="p">,</span>
|
||||
<span class="s">'django.contrib.admin'</span><span class="p">,</span> <span class="c"># Required for helpdesk admin/maintenance</span>
|
||||
<span class="s">'django.contrib.markup'</span><span class="p">,</span> <span class="c"># Required for text display</span>
|
||||
<span class="s">'helpdesk'</span><span class="p">,</span> <span class="c"># This is new!</span>
|
||||
<span class="p">)</span>
|
||||
</pre></div>
|
||||
</div>
|
||||
</li>
|
||||
<li><p class="first">Make sure django-helpdesk is accessible via <tt class="docutils literal"><span class="pre">urls.py</span></tt>. Add the following line to <tt class="docutils literal"><span class="pre">urls.py</span></tt>:</p>
|
||||
<div class="highlight-python"><div class="highlight"><pre><span class="p">(</span><span class="s">r'helpdesk/'</span><span class="p">,</span> <span class="n">include</span><span class="p">(</span><span class="s">'helpdesk.urls'</span><span class="p">)),</span>
|
||||
</pre></div>
|
||||
</div>
|
||||
<p>Note that you can change ‘helpdesk/’ to anything you like, such as ‘support/’ or ‘help/’. If you want django-helpdesk to be available at the root of your site (for example at <a class="reference external" href="http://support.mysite.tld/">http://support.mysite.tld/</a>) then the line will be as follows:</p>
|
||||
<div class="highlight-python"><div class="highlight"><pre><span class="p">(</span><span class="s">r''</span><span class="p">,</span> <span class="n">include</span><span class="p">(</span><span class="s">'helpdesk.urls'</span><span class="p">)),</span>
|
||||
</pre></div>
|
||||
</div>
|
||||
<p>This line will have to come <em>after</em> any other lines in your urls.py such as those used by the Django admin.</p>
|
||||
</li>
|
||||
<li><p class="first">Create the required database tables. I’d suggest using <em>South</em>, however the following will work:</p>
|
||||
<div class="highlight-python"><pre>./manage.py syncdb</pre>
|
||||
</div>
|
||||
</li>
|
||||
<li><p class="first">Inside your <tt class="docutils literal"><span class="pre">MEDIA_ROOT</span></tt> folder, create a new folder called <tt class="docutils literal"><span class="pre">helpdesk</span></tt> and copy the contents of <tt class="docutils literal"><span class="pre">helpdesk/htdocs</span></tt> into it. Alternatively, create a symlink:</p>
|
||||
<div class="highlight-python"><div class="highlight"><pre><span class="n">ln</span> <span class="o">-</span><span class="n">s</span> <span class="o">/</span><span class="n">path</span><span class="o">/</span><span class="n">to</span><span class="o">/</span><span class="n">helpdesk</span><span class="o">/</span><span class="n">htdocs</span> <span class="o">/</span><span class="n">path</span><span class="o">/</span><span class="n">to</span><span class="o">/</span><span class="n">media</span><span class="o">/</span><span class="n">helpdesk</span>
|
||||
</pre></div>
|
||||
</div>
|
||||
</li>
|
||||
<li><p class="first">Inside your <tt class="docutils literal"><span class="pre">MEDIA_ROOT</span></tt> folder, inside the <tt class="docutils literal"><span class="pre">helpdesk</span></tt> folder, is a folder called <tt class="docutils literal"><span class="pre">attachments</span></tt>. Ensure your web server software can write to this folder - something like this should do the trick:</p>
|
||||
<div class="highlight-python"><pre>chown www-data:www-data attachments/
|
||||
chmod 700 attachments</pre>
|
||||
</div>
|
||||
<p>(substitute www-data for the user / group that your web server runs as, eg ‘apache’ or ‘httpd’)</p>
|
||||
<p>If all else fails ensure all users can write to it:</p>
|
||||
<div class="highlight-python"><pre>chmod 777 attachments/</pre>
|
||||
</div>
|
||||
<p>This is NOT recommended, especially if you’re on a shared server.</p>
|
||||
</li>
|
||||
<li><p class="first">Ensure that your <tt class="docutils literal"><span class="pre">attachments</span></tt> folder has directory listings turned off, to ensure users don’t download files that they are not specifically linked to from their tickets.</p>
|
||||
<p>If you are using Apache, put a <tt class="docutils literal"><span class="pre">.htaccess</span></tt> file in the <tt class="docutils literal"><span class="pre">attachments</span></tt> folder with the following content:</p>
|
||||
<div class="highlight-python"><div class="highlight"><pre><span class="n">Options</span> <span class="o">-</span><span class="n">Indexes</span>
|
||||
</pre></div>
|
||||
</div>
|
||||
<p>You will also have to make sure that <tt class="docutils literal"><span class="pre">.htaccess</span></tt> files aren’t being ignored.</p>
|
||||
<p>Ideally, accessing <a class="reference external" href="http://MEDIA_URL/helpdesk/attachments/">http://MEDIA_URL/helpdesk/attachments/</a> will give you a 403 access denied error.</p>
|
||||
</li>
|
||||
<li><p class="first">If it’s not already installed, install <tt class="docutils literal"><span class="pre">python-markdown</span></tt>:</p>
|
||||
<div class="highlight-python"><pre>pip install Markdown</pre>
|
||||
</div>
|
||||
</li>
|
||||
</ol>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
|
||||
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|
||||
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|
||||
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|
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|
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|
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|
||||
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|
||||
<li><a class="reference internal" href="#">Installation</a><ul>
|
||||
<li><a class="reference internal" href="#getting-the-code">Getting The Code</a><ul>
|
||||
<li><a class="reference internal" href="#installing-using-pip">Installing using PIP</a></li>
|
||||
<li><a class="reference internal" href="#git-checkout-cutting-edge">GIT Checkout (Cutting Edge)</a></li>
|
||||
<li><a class="reference internal" href="#i-just-want-a-tar-gz">I just want a .tar.gz!</a></li>
|
||||
</ul>
|
||||
</li>
|
||||
<li><a class="reference internal" href="#adding-to-your-django-project">Adding To Your Django Project</a></li>
|
||||
</ul>
|
||||
</li>
|
||||
</ul>
|
||||
|
||||
<h4>Previous topic</h4>
|
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|
||||
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|
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|
||||
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||||
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||||
<div class="section" id="license">
|
||||
<h1>License<a class="headerlink" href="#license" title="Permalink to this headline">¶</a></h1>
|
||||
<p>django-helpdesk is released under the terms of the BSD license. You must agree to these terms before installing or using django-helpdesk.:</p>
|
||||
<div class="highlight-python"><pre>Copyright (c) 2008, Ross Poulton (Trading as Jutda)
|
||||
All rights reserved.
|
||||
|
||||
Redistribution and use in source and binary forms, with or without modification,
|
||||
are permitted provided that the following conditions are met:
|
||||
|
||||
1. Redistributions of source code must retain the above copyright
|
||||
notice, this list of conditions and the following disclaimer.
|
||||
|
||||
2. Redistributions in binary form must reproduce the above copyright
|
||||
notice, this list of conditions and the following disclaimer in the
|
||||
documentation and/or other materials provided with the distribution.
|
||||
|
||||
3. Neither the name of Ross Poulton, Jutda, nor the names of any
|
||||
of its contributors may be used to endorse or promote products
|
||||
derived from this software without specific prior written permission.
|
||||
|
||||
THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND
|
||||
ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
|
||||
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE
|
||||
DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE
|
||||
FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL
|
||||
DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR
|
||||
SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER
|
||||
CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY,
|
||||
OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE
|
||||
OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
|
||||
|
||||
EXCEPTIONS
|
||||
|
||||
This software is distributed with some third-party software which is not distributed under the above license. See LICENSE.3RDPARTY for further details.</pre>
|
||||
</div>
|
||||
<p>django-helpdesk includes 3rd party software. The licenses for these
|
||||
applications are included below.</p>
|
||||
<div class="section" id="license-for-jquery-jquery-ui">
|
||||
<h2>License for jQuery & jQuery UI<a class="headerlink" href="#license-for-jquery-jquery-ui" title="Permalink to this headline">¶</a></h2>
|
||||
<dl class="docutils">
|
||||
<dt>::</dt>
|
||||
<dd><p class="first">Copyright (c) 2007 John Resig, <a class="reference external" href="http://jquery.com/">http://jquery.com/</a></p>
|
||||
<p>Permission is hereby granted, free of charge, to any person obtaining
|
||||
a copy of this software and associated documentation files (the
|
||||
“Software”), to deal in the Software without restriction, including
|
||||
without limitation the rights to use, copy, modify, merge, publish,
|
||||
distribute, sublicense, and/or sell copies of the Software, and to
|
||||
permit persons to whom the Software is furnished to do so, subject to
|
||||
the following conditions:</p>
|
||||
<p>The above copyright notice and this permission notice shall be
|
||||
included in all copies or substantial portions of the Software.</p>
|
||||
<p class="last">THE SOFTWARE IS PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND,
|
||||
EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF
|
||||
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND
|
||||
NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE
|
||||
LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION
|
||||
OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION
|
||||
WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.</p>
|
||||
</dd>
|
||||
</dl>
|
||||
</div>
|
||||
<div class="section" id="license-for-jquery-ui-smoothness-theme">
|
||||
<h2>License for jQuery UI ‘Smoothness’ theme<a class="headerlink" href="#license-for-jquery-ui-smoothness-theme" title="Permalink to this headline">¶</a></h2>
|
||||
<dl class="docutils">
|
||||
<dt>::</dt>
|
||||
<dd><dl class="first docutils">
|
||||
<dt>/*</dt>
|
||||
<dd><ul class="first last simple">
|
||||
<li>jQuery UI screen structure and presentation</li>
|
||||
<li>This CSS file was generated by ThemeRoller, a Filament Group Project for jQuery UI</li>
|
||||
<li>Author: Scott Jehl, <a class="reference external" href="mailto:scott%40filamentgroup.com">scott<span>@</span>filamentgroup<span>.</span>com</a>, <a class="reference external" href="http://www.filamentgroup.com">http://www.filamentgroup.com</a></li>
|
||||
<li>Visit ThemeRoller.com</li>
|
||||
</ul>
|
||||
</dd>
|
||||
</dl>
|
||||
<p class="last"><a href="#id1"><span class="problematic" id="id2">*</span></a>/</p>
|
||||
</dd>
|
||||
</dl>
|
||||
</div>
|
||||
<div class="section" id="license-for-akismet-py">
|
||||
<h2>License for akismet.py<a class="headerlink" href="#license-for-akismet-py" title="Permalink to this headline">¶</a></h2>
|
||||
<dl class="docutils">
|
||||
<dt>::</dt>
|
||||
<dd><p class="first">Copyright (c) 2003-2009, Michael Foord
|
||||
All rights reserved.
|
||||
E-mail : fuzzyman AT voidspace DOT org DOT uk</p>
|
||||
<p>Redistribution and use in source and binary forms, with or without
|
||||
modification, are permitted provided that the following conditions are
|
||||
met:</p>
|
||||
<blockquote>
|
||||
<div><ul class="simple">
|
||||
<li>Redistributions of source code must retain the above copyright
|
||||
notice, this list of conditions and the following disclaimer.</li>
|
||||
<li>Redistributions in binary form must reproduce the above
|
||||
copyright notice, this list of conditions and the following
|
||||
disclaimer in the documentation and/or other materials provided
|
||||
with the distribution.</li>
|
||||
<li>Neither the name of Michael Foord nor the name of Voidspace
|
||||
may be used to endorse or promote products derived from this
|
||||
software without specific prior written permission.</li>
|
||||
</ul>
|
||||
</div></blockquote>
|
||||
<p class="last">THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS
|
||||
“AS IS” AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT
|
||||
LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR
|
||||
A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT
|
||||
OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,
|
||||
SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT
|
||||
LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE,
|
||||
DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY
|
||||
THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT
|
||||
(INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE
|
||||
OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.</p>
|
||||
</dd>
|
||||
</dl>
|
||||
</div>
|
||||
<div class="section" id="license-for-flot">
|
||||
<h2>License for flot<a class="headerlink" href="#license-for-flot" title="Permalink to this headline">¶</a></h2>
|
||||
<dl class="docutils">
|
||||
<dt>::</dt>
|
||||
<dd><p class="first">Copyright (c) 2007-2009 IOLA and Ole Laursen</p>
|
||||
<p>Permission is hereby granted, free of charge, to any person
|
||||
obtaining a copy of this software and associated documentation
|
||||
files (the “Software”), to deal in the Software without
|
||||
restriction, including without limitation the rights to use,
|
||||
copy, modify, merge, publish, distribute, sublicense, and/or sell
|
||||
copies of the Software, and to permit persons to whom the
|
||||
Software is furnished to do so, subject to the following
|
||||
conditions:</p>
|
||||
<p>The above copyright notice and this permission notice shall be
|
||||
included in all copies or substantial portions of the Software.</p>
|
||||
<p class="last">THE SOFTWARE IS PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND,
|
||||
EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES
|
||||
OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND
|
||||
NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT
|
||||
HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY,
|
||||
WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING
|
||||
FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR
|
||||
OTHER DEALINGS IN THE SOFTWARE.</p>
|
||||
</dd>
|
||||
</dl>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
<div class="sphinxsidebar">
|
||||
<div class="sphinxsidebarwrapper">
|
||||
<h3><a href="index.html">Table Of Contents</a></h3>
|
||||
<ul>
|
||||
<li><a class="reference internal" href="#">License</a><ul>
|
||||
<li><a class="reference internal" href="#license-for-jquery-jquery-ui">License for jQuery & jQuery UI</a></li>
|
||||
<li><a class="reference internal" href="#license-for-jquery-ui-smoothness-theme">License for jQuery UI ‘Smoothness’ theme</a></li>
|
||||
<li><a class="reference internal" href="#license-for-akismet-py">License for akismet.py</a></li>
|
||||
<li><a class="reference internal" href="#license-for-flot">License for flot</a></li>
|
||||
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|
||||
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|
||||
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|
||||
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|
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<p class="topless"><a href="index.html"
|
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|
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<h2>HELPDESK_DEFAULT_SETTINGS<a class="headerlink" href="#helpdesk-default-settings" title="Permalink to this headline">¶</a></h2>
|
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<p>django-helpdesk has a built in <tt class="docutils literal"><span class="pre">UserSettings</span></tt> entity with per-use options that they will want to configure themselves. When you create a new user, a set of options is automatically created for them which they can then change themselves.</p>
|
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<p>If you want to override the default settings for your users, create <tt class="docutils literal"><span class="pre">HELPDESK_DEFAULT_SETTINGS</span></tt> as a dictionary in <tt class="docutils literal"><span class="pre">settings.py</span></tt>. The default is below:</p>
|
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<div class="highlight-python"><div class="highlight"><pre><span class="n">HELPDESK_DEFAULT_SETTINGS</span> <span class="o">=</span> <span class="p">{</span>
|
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<span class="s">'use_email_as_submitter'</span><span class="p">:</span> <span class="bp">True</span><span class="p">,</span>
|
||||
<span class="s">'email_on_ticket_assign'</span><span class="p">:</span> <span class="bp">True</span><span class="p">,</span>
|
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<span class="s">'email_on_ticket_change'</span><span class="p">:</span> <span class="bp">True</span><span class="p">,</span>
|
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<span class="s">'login_view_ticketlist'</span><span class="p">:</span> <span class="bp">True</span><span class="p">,</span>
|
||||
<span class="s">'email_on_ticket_apichange'</span><span class="p">:</span> <span class="bp">True</span><span class="p">,</span>
|
||||
<span class="s">'tickets_per_page'</span><span class="p">:</span> <span class="mi">25</span>
|
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<span class="p">}</span>
|
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|
||||
<h1>Spam Filtering<a class="headerlink" href="#spam-filtering" title="Permalink to this headline">¶</a></h1>
|
||||
<p>django-helpdesk includes a copy of <tt class="docutils literal"><span class="pre">akismet.py</span></tt> by <a class="reference external" href="http://www.voidspace.org.uk/">Michael Foord</a>, which lets incoming ticket submissions be automatically checked against either the <a class="reference external" href="http://akismet.com/">Akismet</a> or <a class="reference external" href="http://antispam.typepad.com/">TypePad Anti-Spam</a> services.</p>
|
||||
<p>To enable this functionality, sign up for an API key with one of these two services.</p>
|
||||
<div class="section" id="id1">
|
||||
<h2>Akismet<a class="headerlink" href="#id1" title="Permalink to this headline">¶</a></h2>
|
||||
<ul class="simple">
|
||||
<li>Sign up at <a class="reference external" href="http://akismet.com/">http://akismet.com/</a></li>
|
||||
<li>Save your API key in <tt class="docutils literal"><span class="pre">settings.py</span></tt> as <tt class="docutils literal"><span class="pre">AKISMET_API_KEY</span></tt></li>
|
||||
</ul>
|
||||
<p><strong>Note</strong>: Akismet is only free for personal use. Paid commercial accounts are available.</p>
|
||||
</div>
|
||||
<div class="section" id="typepad-antispam">
|
||||
<h2>TypePad AntiSpam<a class="headerlink" href="#typepad-antispam" title="Permalink to this headline">¶</a></h2>
|
||||
<ul class="simple">
|
||||
<li>Sign up at <a class="reference external" href="http://antispam.typepad.com/">http://antispam.typepad.com/</a></li>
|
||||
<li>Save your API key in <tt class="docutils literal"><span class="pre">settings.py</span></tt> as <tt class="docutils literal"><span class="pre">TYPEPAD_ANTISPAM_API_KEY</span></tt></li>
|
||||
</ul>
|
||||
<p>This service is free to use, within their terms and conditions.</p>
|
||||
<p>If you have either of these settings enabled, the spam filtering will be done automatically. If you have <em>both</em> settings configured, TypePad will be used instead of Akismet.</p>
|
||||
</div>
|
||||
<div class="section" id="example">
|
||||
<h2>Example<a class="headerlink" href="#example" title="Permalink to this headline">¶</a></h2>
|
||||
<p>A sample configuration in <tt class="docutils literal"><span class="pre">settings.py</span></tt> may be:</p>
|
||||
<div class="highlight-python"><div class="highlight"><pre><span class="n">TYPEPAD_ANTISPAM_API_KEY</span> <span class="o">=</span> <span class="s">'abc123'</span>
|
||||
</pre></div>
|
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|
||||
<li><a class="reference internal" href="#">Spam Filtering</a><ul>
|
||||
<li><a class="reference internal" href="#id1">Akismet</a></li>
|
||||
<li><a class="reference internal" href="#typepad-antispam">TypePad AntiSpam</a></li>
|
||||
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|
||||
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|
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|
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|
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|
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</html>
|
||||
@ -47,7 +47,7 @@ If a user is a staff member, they get general helpdesk access, including:
|
||||
|
||||
Licensing
|
||||
---------
|
||||
django-helpdesk is released under the BSD license, however it packages 3rd party applications which may be using a different license. More details can be found in the :doc:`license documentation`.
|
||||
django-helpdesk is released under the BSD license, however it packages 3rd party applications which may be using a different license. More details can be found in the :doc:`license` documentation.
|
||||
|
||||
Dependencies
|
||||
------------
|
||||
@ -108,28 +108,25 @@ License for akismet.py
|
||||
(INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE
|
||||
OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
|
||||
|
||||
License for flot
|
||||
----------------
|
||||
License for jqPlot
|
||||
------------------
|
||||
::
|
||||
Copyright (c) 2007-2009 IOLA and Ole Laursen
|
||||
Copyright (c) 2009 - 2010 Chris Leonello
|
||||
|
||||
Permission is hereby granted, free of charge, to any person
|
||||
obtaining a copy of this software and associated documentation
|
||||
files (the "Software"), to deal in the Software without
|
||||
restriction, including without limitation the rights to use,
|
||||
copy, modify, merge, publish, distribute, sublicense, and/or sell
|
||||
copies of the Software, and to permit persons to whom the
|
||||
Software is furnished to do so, subject to the following
|
||||
conditions:
|
||||
Permission is hereby granted, free of charge, to any person obtaining a copy
|
||||
of this software and associated documentation files (the "Software"), to deal
|
||||
in the Software without restriction, including without limitation the rights
|
||||
to use, copy, modify, merge, publish, distribute, sublicense, and/or sell
|
||||
copies of the Software, and to permit persons to whom the Software is
|
||||
furnished to do so, subject to the following conditions:
|
||||
|
||||
The above copyright notice and this permission notice shall be
|
||||
included in all copies or substantial portions of the Software.
|
||||
The above copyright notice and this permission notice shall be included in
|
||||
all copies or substantial portions of the Software.
|
||||
|
||||
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND,
|
||||
EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES
|
||||
OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND
|
||||
NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT
|
||||
HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY,
|
||||
WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING
|
||||
FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR
|
||||
OTHER DEALINGS IN THE SOFTWARE.
|
||||
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
|
||||
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
|
||||
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE
|
||||
AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER
|
||||
LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM,
|
||||
OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN
|
||||
THE SOFTWARE.
|
||||
Loading…
Reference in New Issue
Block a user