From 0a3171a024de14ad46b142d2d8bb4ab64edb4547 Mon Sep 17 00:00:00 2001
From: "vlad.vyazovetskov" <vlad.vyazovetskov@ostrovok.ru>
Date: Thu, 12 Nov 2015 17:31:14 +0300
Subject: [PATCH 1/2] From gettatr to get, because dict doesn't contatin
 attributes. More readable if statement.

---
 helpdesk/views/api.py | 14 ++++++++++----
 1 file changed, 10 insertions(+), 4 deletions(-)

diff --git a/helpdesk/views/api.py b/helpdesk/views/api.py
index 341337ac..bb80e701 100644
--- a/helpdesk/views/api.py
+++ b/helpdesk/views/api.py
@@ -202,7 +202,7 @@ class API:
 
         context = safe_template_context(ticket)
         context['comment'] = f.comment
-        
+
         messages_sent_to = []
 
         if public and ticket.submitter_email:
@@ -237,14 +237,20 @@ class API:
                 )
             messages_sent_to.append(ticket.queue.updated_ticket_cc)
 
-        if ticket.assigned_to and self.request.user != ticket.assigned_to and getattr(ticket.assigned_to.usersettings.settings, 'email_on_ticket_apichange', False) and ticket.assigned_to.email and ticket.assigned_to.email not in messages_sent_to:
+        if (
+            ticket.assigned_to and
+            self.request.user != ticket.assigned_to and
+            ticket.assigned_to.usersettings.settings.get('email_on_ticket_apichange', False) and
+            ticket.assigned_to.email and
+            ticket.assigned_to.email not in messages_sent_to
+        ):
             send_templated_mail(
                 'updated_owner',
                 context,
                 recipients=ticket.assigned_to.email,
                 sender=ticket.queue.from_address,
                 fail_silently=True,
-                )
+            )
 
         ticket.save()
 
@@ -276,7 +282,7 @@ class API:
         context['resolution'] = f.comment
 
         subject = '%s %s (Resolved)' % (ticket.ticket, ticket.title)
-        
+
         messages_sent_to = []
 
         if ticket.submitter_email:

From 98ad8567b90123da0d9048856aad9a4821c618f8 Mon Sep 17 00:00:00 2001
From: Scott Sadler <scott@alphanode.co>
Date: Thu, 12 Nov 2015 15:53:16 +0100
Subject: [PATCH 2/2] Include attachments to cc'd users on ticket update

---
 helpdesk/views/staff.py | 1 +
 1 file changed, 1 insertion(+)

diff --git a/helpdesk/views/staff.py b/helpdesk/views/staff.py
index 812644b3..f904ae40 100644
--- a/helpdesk/views/staff.py
+++ b/helpdesk/views/staff.py
@@ -508,6 +508,7 @@ def update_ticket(request, ticket_id, public=False):
                     recipients=cc.email_address,
                     sender=ticket.queue.from_address,
                     fail_silently=True,
+                    files=files,
                     )
                 messages_sent_to.append(cc.email_address)