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@ -36,32 +36,14 @@ These changes are visible throughout django-helpdesk
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**Default:** ``HELPDESK_REDIRECT_TO_LOGIN_BY_DEFAULT = False``
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- **HELPDESK_PREPEND_ORG_NAME** Customize helpdesk name on a few pages, i.e., your organization.
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**Default:** ``HELPDESK_PREPEND_ORG_NAME = False``
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- **HELPDESK_KB_ENABLED** show knowledgebase links?
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**Default:** ``HELPDESK_KB_ENABLED = True``
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- **HELDPESK_KB_ENABLED_STAFF** Show knowledgebase links for staff users?
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**Default:** ``HELPDESK_KB_ENABLED_STAFF = False``
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- **HELPDESK_NAVIGATION_ENABLED** Show extended navigation by default, to all users, irrespective of staff status?
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**Default:** ``HELPDESK_NAVIGATION_ENABLED = False``
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- **HELPDESK_NAVIGATION_STATS_ENABLED** Show 'stats' link in navigation bar for staff users?
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**Default:** ``HELPDESK_NAVIGATION_STATS_ENABLED = True``
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- **HELPDESK_SUPPORT_PERSON** Set this to an email address inside your organization and a footer below
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the 'Powered by django-helpdesk' will be shown, telling the user whom to contact
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in case they have technical problems.
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**Default:** ``HELPDESK_SUPPORT_PERSON = ""``
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- **HELPDESK_TRANSLATE_TICKET_COMMENTS** Show dropdown list of languages that ticket comments can be translated into via Google Translate?
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**Default:** ``HELPDESK_TRANSLATE_TICKET_COMMENTS = False``
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@ -78,10 +60,6 @@ These changes are visible throughout django-helpdesk
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**Default:** ``HELPDESK_FOLLOWUP_MOD = False``
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- **HELPDESK_CUSTOM_WELCOME** Show custom welcome message in dashboard?
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**Default:** ``HELPDESK_CUSTOM_WELCOME = False``
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- **HELPDESK_AUTO_SUBSCRIBE_ON_TICKET_RESPONSE ** Auto-subscribe user to ticket as a 'CC' if (s)he responds to a ticket?
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**Default:** ``HELPDESK_AUTO_SUBSCRIBE_ON_TICKET_RESPONSE = False``
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@ -104,10 +82,6 @@ These options only change display of items on public-facing pages, not staff pag
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**Default:** ``HELPDESK_SUBMIT_A_TICKET_PUBLIC = True``
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- **HELPDESK_SHOW_KB_ON_HOMEPAGE** Should we should the KB categories on the homepage?
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**Default:** ``HELPDESK_SHOW_KB_ON_HOMEPAGE = False``
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Options that change ticket updates
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----------------------------------
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@ -125,21 +99,9 @@ Options that change ticket updates
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**Default:** ``HELPDESK_SHOW_DELETE_BUTTON_SUPERUSER_FOLLOW_UP = False``
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- **HELPDESK_SHOW_EDIT_BUTTON_TICKET_TOP** Show ticket edit button on top of ticket description?
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**Default:** ``HELPDESK_SHOW_EDIT_BUTTON_TICKET_TOP = True``
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- **HELPDESK_SHOW_DELETE_BUTTON_TICKET_TOP** Show ticket delete button on top of ticket description?
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**Default:** ``HELPDESK_SHOW_DELETE_BUTTON_TICKET_TOP = True``
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- **HELPDESK_SHOW_HOLD_BUTTON_TICKET_TOP** Show hold / unhold button on top of ticket description?
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**Default:** ``HELPDESK_SHOW_HOLD_BUTTON_TICKET_TOP = True``
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- **HELPDESK_UPDATE_PUBLIC_DEFAULT** Make all updates public by default? This will hide the 'is this update public' checkbox.
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**Default:** ``HELPDESK_UPDATE_PUBLIC_DEFAULT = True``
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**Default:** ``HELPDESK_UPDATE_PUBLIC_DEFAULT = False``
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- **HELPDESK_STAFF_ONLY_TICKET_OWNERS** Only show staff users in ticket owner drop-downs?
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@ -197,3 +159,28 @@ The following settings default to ``None`` but can be set as defaults, rather th
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- ``QUEUE_EMAIL_BOX_HOST````
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- ``QUEUE_EMAIL_BOX_USER``
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- ``QUEUE_EMAIL_BOX_PASSWORD``
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Discontinued Settings
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---------------------
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The following settings were defined in previous versions and are no longer supported.
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- **HELPDESK_SUPPORT_PERSON** Please customise your local `helpdesk/attribution.html` template if needed
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- **HELPDESK_SHOW_EDIT_BUTTON_TICKET_TOP** Button is always shown
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- **HELPDESK_SHOW_DELETE_BUTTON_TICKET_TOP** Button is always shown
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- **HELPDESK_SHOW_HOLD_BUTTON_TICKET_TOP** Button is always shown
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- **HELPDESK_CUSTOM_WELCOME**
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- **HELPDESK_SHOW_KB_ON_HOMEPAGE** KB categories are always shown on the homepage
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- **HELPDESK_PREPEND_ORG_NAME** Please customise your local `helpdesk/base.html` template if needed
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- **HELDPESK_KB_ENABLED_STAFF** Now always True
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- **HELPDESK_NAVIGATION_STATS_ENABLED** Now always True
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