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Adding HELPDESK_FOLLOWUP_TIME_CALCULATION_EXCLUDE_STATUSES setting

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This commit is contained in:
Sam Splunks 2024-02-14 13:21:19 +00:00
parent 220f6d56a8
commit 90666a47ba
3 changed files with 17 additions and 2 deletions
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8
docs/settings.rst
View File

@ -327,6 +327,14 @@ Time Tracking Options
"12-25",
"12-31",)
- **HELPDESK_FOLLOWUP_TIME_CALCULATION_EXCLUDE_STATUSES** List of ticket statuses to exclude from automatic follow-up 'time_spent' calculation.
**Default:** ``HELPDESK_FOLLOWUP_TIME_CALCULATION_EXCLUDE_STATUSES = ()``
This example will have follow-ups to resolved ticket status not to be counted in::
HELPDESK_FOLLOWUP_TIME_CALCULATION_EXCLUDE_STATUSES = (HELPDESK_TICKET_RESOLVED_STATUS,)
Staff Ticket Creation Settings
------------------------------

2
helpdesk/models.py
View File

@ -1026,6 +1026,7 @@ class FollowUp(models.Model):
time_spent_seconds = 0
open_hours = helpdesk_settings.FOLLOWUP_TIME_SPENT_OPENING_HOURS
holidays = helpdesk_settings.FOLLOWUP_TIME_SPENT_EXCLUDE_HOLIDAYS
exclude_statuses = helpdesk_settings.FOLLOWUP_TIME_CALCULATION_EXCLUDE_STATUSES
# split time interval by days
days = latest.toordinal() - earliest.toordinal()
@ -1046,6 +1047,7 @@ class FollowUp(models.Model):
end_day_time = middle_day_time.replace(hour=23, minute=59, second=59)
if start_day_time.strftime("%m-%d") not in holidays:
if self.ticket.status not in exclude_statuses:
time_spent_seconds += daily_time_spent_calculation(start_day_time, end_day_time, open_hours)
return datetime.timedelta(seconds=time_spent_seconds)

5
helpdesk/settings.py
View File

@ -171,6 +171,11 @@ FOLLOWUP_TIME_SPENT_EXCLUDE_HOLIDAYS= getattr(settings,
'HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_HOLIDAYS',
())
# Time doesn't count for listed ticket statuses
FOLLOWUP_TIME_CALCULATION_EXCLUDE_STATUSES = getattr(settings,
'HELPDESK_FOLLOWUP_TIME_CALCULATION_EXCLUDE_STATUSES',
())
############################
# options for public pages #
############################