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Unassigned tickets lookup foix when teams is disabled.

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This commit is contained in:
Christopher Broderick 2023-11-15 00:42:51 +00:00
parent 9147cb16d5
commit 9195e4b738
1 changed files with 7 additions and 4 deletions
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9
helpdesk/views/staff.py
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@ -151,16 +151,19 @@ def dashboard(request):
# closed & resolved tickets, assigned to current user # closed & resolved tickets, assigned to current user
tickets_closed_resolved = Ticket.objects.select_related('queue').filter( tickets_closed_resolved = Ticket.objects.select_related('queue').filter(
assigned_to=request.user, assigned_to=request.user,
status__in=[Ticket.CLOSED_STATUS, Ticket.RESOLVED_STATUS]) status__in=[Ticket.CLOSED_STATUS, Ticket.RESOLVED_STATUS]
)
user_queues = huser.get_queues() user_queues = huser.get_queues()
unassigned_tickets = active_tickets.filter( unassigned_tickets = active_tickets.filter(
assigned_to__isnull=True, assigned_to__isnull=True,
kbitem__isnull=True,
queue__in=user_queues queue__in=user_queues
) )
kbitems = None
# Teams mode uses assignment via knowledge base items so exclude tickets assigned to KB items
if helpdesk_settings.HELPDESK_TEAMS_MODE_ENABLED:
unassigned_tickets = unassigned_tickets.filter(kbitem__isnull=True)
kbitems = huser.get_assigned_kb_items() kbitems = huser.get_assigned_kb_items()
# all tickets, reported by current user # all tickets, reported by current user