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Unassigned tickets lookup foix when teams is disabled.
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@ -151,16 +151,19 @@ def dashboard(request):
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# closed & resolved tickets, assigned to current user
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tickets_closed_resolved = Ticket.objects.select_related('queue').filter(
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assigned_to=request.user,
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status__in=[Ticket.CLOSED_STATUS, Ticket.RESOLVED_STATUS])
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status__in=[Ticket.CLOSED_STATUS, Ticket.RESOLVED_STATUS]
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)
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user_queues = huser.get_queues()
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unassigned_tickets = active_tickets.filter(
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assigned_to__isnull=True,
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kbitem__isnull=True,
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queue__in=user_queues
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)
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kbitems = None
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# Teams mode uses assignment via knowledge base items so exclude tickets assigned to KB items
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if helpdesk_settings.HELPDESK_TEAMS_MODE_ENABLED:
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unassigned_tickets = unassigned_tickets.filter(kbitem__isnull=True)
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kbitems = huser.get_assigned_kb_items()
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# all tickets, reported by current user
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