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Update README to point to correct media URL. Thanks, 'edv'.

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Ross Poulton 2009-07-15 22:39:18 +00:00
parent ec25a630d3
commit 93ad5ad60c
1 changed files with 3 additions and 3 deletions
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README
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@ -104,7 +104,7 @@ the current version of Jutda Helpdesk working.
ln -s /path/to/helpdesk/htdocs /path/to/media/helpdesk
This application assumes all helpdesk media will be accessible at
http://MEDIA_PATH/helpdesk/
http://MEDIA_URL/helpdesk/
7. Inside your MEDIA_ROOT folder, inside the 'helpdesk' folder, is a folder
called 'attachments'. Ensure your web server software can write to this
@ -148,14 +148,14 @@ the current version of Jutda Helpdesk working.
4. If you wish to automatically escalate tickets based on their age, set up
a cronjob to run scripts/escalate_tickets.py on a regular basis:
0 * * * * /path/to/helpdesksite/manage.py escalate_tickets.py
0 * * * * /path/to/helpdesksite/manage.py escalate_tickets
This will run the escalation process hourly, using the 'Escalation Hours'
setting for each queue to determine which tickets to escalate.
5. If you wish to exclude some days (eg, weekends) from escalation calculations, enter
the dates manually via the Admin, or setup a cronjob to run
scripts/create_escalation_exclusions.py on a regular basis:
scripts/create_escalation_exclusions on a regular basis:
0 0 * * 0 /path/to/helpdesksite/manage.py create_escalation_exclusions.py --days saturday,sunday --escalate-verbosely