diff --git a/helpdesk/email.py b/helpdesk/email.py index c0000d0c..ea0316f1 100644 --- a/helpdesk/email.py +++ b/helpdesk/email.py @@ -4,42 +4,35 @@ Django Helpdesk - A Django powered ticket tracker for small enterprise. (c) Copyright 2008 Jutda. Copyright 2018 Timothy Hobbs. All Rights Reserved. See LICENSE for details. """ -from django.core.exceptions import ValidationError -from django.core.files.base import ContentFile -from django.core.files.uploadedfile import SimpleUploadedFile -from django.core.management.base import BaseCommand -from django.db.models import Q -from django.utils.translation import ugettext as _ -from django.utils import encoding, timezone -from django.contrib.auth import get_user_model - -from helpdesk import settings -from helpdesk.lib import safe_template_context, process_attachments -from helpdesk.models import Queue, Ticket, TicketCC, FollowUp, IgnoreEmail - -from datetime import timedelta -import base64 -import binascii +# import base64 import email -from email.header import decode_header -from email.utils import getaddresses, parseaddr, collapse_rfc2231_value import imaplib +import logging import mimetypes -from os import listdir, unlink -from os.path import isfile, join +import os import poplib import re import socket import ssl import sys +from datetime import timedelta +from email.utils import getaddresses +from os.path import isfile, join from time import ctime -from optparse import make_option from bs4 import BeautifulSoup - +from django.contrib.auth import get_user_model +from django.core.exceptions import ValidationError +from django.core.files.uploadedfile import SimpleUploadedFile +from django.db.models import Q +from django.utils import encoding, timezone +from django.utils.translation import ugettext as _ from email_reply_parser import EmailReplyParser -import logging +from helpdesk import settings +from helpdesk.lib import safe_template_context, process_attachments +from helpdesk.models import Queue, Ticket, TicketCC, FollowUp, IgnoreEmail + # import User model, which may be a custom model User = get_user_model() @@ -70,31 +63,38 @@ def process_email(quiet=False): if q.logging_type in logging_types: logger.setLevel(logging_types[q.logging_type]) elif not q.logging_type or q.logging_type == 'none': - logging.disable(logging.CRITICAL) # disable all messages + # disable all handlers so messages go to nowhere + logger.handlers = [] + logger.propagate = False if quiet: logger.propagate = False # do not propagate to root logger that would log to console - logdir = q.logging_dir or '/var/log/helpdesk/' + + # Log messages to specific file only if the queue has it configured + if (q.logging_type in logging_types) and q.logging_dir: # if it's enabled and the dir is set + log_file_handler = logging.FileHandler(join(q.logging_dir, q.slug + '_get_email.log')) + logger.addHandler(log_file_handler) + else: + log_file_handler = None try: - handler = logging.FileHandler(join(logdir, q.slug + '_get_email.log')) - logger.addHandler(handler) - if not q.email_box_last_check: q.email_box_last_check = timezone.now() - timedelta(minutes=30) queue_time_delta = timedelta(minutes=q.email_box_interval or 0) - if (q.email_box_last_check + queue_time_delta) < timezone.now(): process_queue(q, logger=logger) q.email_box_last_check = timezone.now() q.save() finally: + # we must close the file handler correctly if it's created try: - handler.close() + if log_file_handler: + log_file_handler.close() except Exception as e: logging.exception(e) try: - logger.removeHandler(handler) + if log_file_handler: + logger.removeHandler(log_file_handler) except Exception as e: logging.exception(e) @@ -152,11 +152,17 @@ def imap_sync(q, logger, server): settings.QUEUE_EMAIL_BOX_PASSWORD) server.select(q.email_box_imap_folder) except imaplib.IMAP4.abort: - logger.error("IMAP login failed. Check that the server is accessible and that the username and password are correct.") + logger.error( + "IMAP login failed. Check that the server is accessible and that " + "the username and password are correct." + ) server.logout() sys.exit() except ssl.SSLError: - logger.error("IMAP login failed due to SSL error. This is often due to a timeout. Please check your connection and try again.") + logger.error( + "IMAP login failed due to SSL error. This is often due to a timeout. " + "Please check your connection and try again." + ) server.logout() sys.exit() @@ -179,7 +185,10 @@ def imap_sync(q, logger, server): else: logger.warn("Message %s was not successfully processed, and will be left on IMAP server" % num) except imaplib.IMAP4.error: - logger.error("IMAP retrieve failed. Is the folder '%s' spelled correctly, and does it exist on the server?" % q.email_box_imap_folder) + logger.error( + "IMAP retrieve failed. Is the folder '%s' spelled correctly, and does it exist on the server?", + q.email_box_imap_folder + ) server.expunge() server.close() @@ -251,7 +260,7 @@ def process_queue(q, logger): elif email_box_type == 'local': mail_dir = q.email_box_local_dir or '/var/lib/mail/helpdesk/' - mail = [join(mail_dir, f) for f in listdir(mail_dir) if isfile(join(mail_dir, f))] + mail = [join(mail_dir, f) for f in os.listdir(mail_dir) if isfile(join(mail_dir, f))] logger.info("Found %d messages in local mailbox directory" % len(mail)) logger.info("Found %d messages in local mailbox directory" % len(mail)) @@ -261,15 +270,15 @@ def process_queue(q, logger): full_message = encoding.force_text(f.read(), errors='replace') ticket = object_from_message(message=full_message, queue=q, logger=logger) if ticket: - logger.info("Successfully processed message %d, ticket/comment created." % i) + logger.info("Successfully processed message %d, ticket/comment created.", i) try: - unlink(m) # delete message file if ticket was successful - except OSError: - logger.error("Unable to delete message %d." % i) + os.unlink(m) # delete message file if ticket was successful + except OSError as e: + logger.error("Unable to delete message %d (%s).", i, str(e)) else: - logger.info("Successfully deleted message %d." % i) + logger.info("Successfully deleted message %d.", i) else: - logger.warn("Message %d was not successfully processed, and will be left in local directory" % i) + logger.warn("Message %d was not successfully processed, and will be left in local directory", i) def decodeUnknown(charset, string): @@ -285,7 +294,11 @@ def decodeUnknown(charset, string): def decode_mail_headers(string): decoded = email.header.decode_header(string) - return u' '.join([str(msg, encoding=charset, errors='replace') if charset else str(msg) for msg, charset in decoded]) + return u' '.join([ + str(msg, encoding=charset, errors='replace') if charset else str(msg) + for msg, charset + in decoded + ]) def create_ticket_cc(ticket, cc_list): @@ -313,7 +326,7 @@ def create_ticket_cc(ticket, cc_list): try: ticket_cc = subscribe_to_ticket_updates(ticket=ticket, user=user, email=cced_email) new_ticket_ccs.append(ticket_cc) - except ValidationError as err: + except ValidationError: pass return new_ticket_ccs @@ -370,7 +383,6 @@ def create_object_from_email_message(message, ticket_id, payload, files, logger) logger.debug("Created new ticket %s-%s" % (ticket.queue.slug, ticket.id)) new = True - update = '' # Old issue being re-opened elif ticket.status == Ticket.CLOSED_STATUS: @@ -397,7 +409,10 @@ def create_object_from_email_message(message, ticket_id, payload, files, logger) attached = process_attachments(f, files) for att_file in attached: - logger.info("Attachment '%s' (with size %s) successfully added to ticket from email." % (att_file[0], att_file[1].size)) + logger.info( + "Attachment '%s' (with size %s) successfully added to ticket from email.", + att_file[0], att_file[1].size + ) context = safe_template_context(ticket) @@ -410,8 +425,8 @@ def create_object_from_email_message(message, ticket_id, payload, files, logger) ticket_cc_list = TicketCC.objects.filter(ticket=ticket).all().values_list('email', flat=True) - for email in ticket_cc_list: - notifications_to_be_sent.append(email) + for email_address in ticket_cc_list: + notifications_to_be_sent.append(email_address) # send mail to appropriate people now depending on what objects # were created and who was CC'd @@ -461,8 +476,6 @@ def object_from_message(message, queue, logger): # correctly. Not ideal, but this seems to work for now. sender_email = email.utils.getaddresses(['\"' + sender.replace('<', '\" <')])[0][1] - body_plain, body_html = '', '' - cc = message.get_all('cc', None) if cc: # first, fixup the encoding if necessary @@ -538,18 +551,23 @@ def object_from_message(message, queue, logger): if not name: ext = mimetypes.guess_extension(part.get_content_type()) name = "part-%i%s" % (counter, ext) + + # FIXME: this code gets the paylods, then does something with it and then completely ignores it + # writing the part.get_payload(decode=True) instead; and then the payload variable is + # replaced by some dict later. + # the `payloadToWrite` has been also ignored so was commented payload = part.get_payload() if isinstance(payload, list): payload = payload.pop().as_string() - payloadToWrite = payload + # payloadToWrite = payload # check version of python to ensure use of only the correct error type non_b64_err = TypeError try: logger.debug("Try to base64 decode the attachment payload") - payloadToWrite = base64.decodebytes(payload) + # payloadToWrite = base64.decodebytes(payload) except non_b64_err: logger.debug("Payload was not base64 encoded, using raw bytes") - payloadToWrite = payload + # payloadToWrite = payload files.append(SimpleUploadedFile(name, part.get_payload(decode=True), mimetypes.guess_type(name)[0])) logger.debug("Found MIME attachment %s" % name) diff --git a/helpdesk/locale/cs/LC_MESSAGES/django.po b/helpdesk/locale/cs/LC_MESSAGES/django.po index 657c55df..4a601d3d 100644 --- a/helpdesk/locale/cs/LC_MESSAGES/django.po +++ b/helpdesk/locale/cs/LC_MESSAGES/django.po @@ -502,7 +502,7 @@ msgstr "Složka pro log soubory" #: third_party/django-helpdesk/helpdesk/models.py:306 msgid "" "If logging is enabled, what directory should we use to store log files for " -"this queue? If no directory is set, default to /var/log/helpdesk/" +"this queue? The standard logging mechanims are used if no directory is set" msgstr "" #: third_party/django-helpdesk/helpdesk/models.py:317 diff --git a/helpdesk/locale/fr/LC_MESSAGES/django.po b/helpdesk/locale/fr/LC_MESSAGES/django.po index 6ea0de00..bf5b8a21 100644 --- a/helpdesk/locale/fr/LC_MESSAGES/django.po +++ b/helpdesk/locale/fr/LC_MESSAGES/django.po @@ -522,11 +522,10 @@ msgstr "Dossier de logs" #: .\models.py:308 msgid "" "If logging is enabled, what directory should we use to store log files for " -"this queue? If no directory is set, default to /var/log/helpdesk/" +"this queue? The standard logging mechanims are used if no directory is set" msgstr "" "Si les logs sont activés, quel dossier doit être utilisé pour stocker les " -"fichiers de logs pour cette file ? Si aucun dossier n'est défini, cela sera /" -"var/log/helpdesk/ par défaut" +"fichiers de logs pour cette file?" #: .\models.py:319 msgid "Default owner" diff --git a/helpdesk/locale/ru/LC_MESSAGES/django.po b/helpdesk/locale/ru/LC_MESSAGES/django.po index c1d484a1..62e2a5d2 100644 --- a/helpdesk/locale/ru/LC_MESSAGES/django.po +++ b/helpdesk/locale/ru/LC_MESSAGES/django.po @@ -531,13 +531,15 @@ msgstr "" #: models.py:247 msgid "Logging Directory" -msgstr "" +msgstr "Директория логов" #: models.py:251 msgid "" "If logging is enabled, what directory should we use to store log files for " -"this queue? If no directory is set, default to /var/log/helpdesk/" +"this queue? The standard logging mechanims are used if no directory is set" msgstr "" +"Директория в которую будут сохраняться файлы с логами; стандартная конфигурация " +"используется если ничего не указано" #: models.py:261 msgid "Default owner" diff --git a/helpdesk/locale/zh_CN/LC_MESSAGES/django.po b/helpdesk/locale/zh_CN/LC_MESSAGES/django.po index dfd3c151..7261c9a0 100644 --- a/helpdesk/locale/zh_CN/LC_MESSAGES/django.po +++ b/helpdesk/locale/zh_CN/LC_MESSAGES/django.po @@ -470,7 +470,7 @@ msgstr "" #: models.py:308 msgid "" "If logging is enabled, what directory should we use to store log files for " -"this queue? If no directory is set, default to /var/log/helpdesk/" +"this queue? The standard logging mechanims are used if no directory is set" msgstr "" #: models.py:319 diff --git a/helpdesk/migrations/0013_email_box_local_dir_and_logging.py b/helpdesk/migrations/0013_email_box_local_dir_and_logging.py index 6fc936ca..58e383e5 100644 --- a/helpdesk/migrations/0013_email_box_local_dir_and_logging.py +++ b/helpdesk/migrations/0013_email_box_local_dir_and_logging.py @@ -18,7 +18,7 @@ class Migration(migrations.Migration): migrations.AddField( model_name='queue', name='logging_dir', - field=models.CharField(blank=True, help_text='If logging is enabled, what directory should we use to store log files for this queue? If no directory is set, default to /var/log/helpdesk/', max_length=200, null=True, verbose_name='Logging Directory'), + field=models.CharField(blank=True, help_text='If logging is enabled, what directory should we use to store log files for this queue? The standard logging mechanims are used if no directory is set', max_length=200, null=True, verbose_name='Logging Directory'), ), migrations.AddField( model_name='queue', diff --git a/helpdesk/models.py b/helpdesk/models.py index 90945ddc..71f3a721 100644 --- a/helpdesk/models.py +++ b/helpdesk/models.py @@ -307,7 +307,7 @@ class Queue(models.Model): null=True, help_text=_('If logging is enabled, what directory should we use to ' 'store log files for this queue? ' - 'If no directory is set, default to /var/log/helpdesk/'), + 'The standard logging mechanims are used if no directory is set'), ) default_owner = models.ForeignKey( diff --git a/helpdesk/tests/test_get_email.py b/helpdesk/tests/test_get_email.py index eba4572b..b44ca8d2 100644 --- a/helpdesk/tests/test_get_email.py +++ b/helpdesk/tests/test_get_email.py @@ -153,9 +153,10 @@ class GetEmailParametricTemplate(object): else: # Test local email reading if self.method == 'local': - with mock.patch('helpdesk.email.listdir') as mocked_listdir, \ + with mock.patch('os.listdir') as mocked_listdir, \ mock.patch('helpdesk.email.isfile') as mocked_isfile, \ - mock.patch('builtins.open', mock.mock_open(read_data=test_email)): + mock.patch('builtins.open', mock.mock_open(read_data=test_email)), \ + mock.patch('os.unlink'): mocked_isfile.return_value = True mocked_listdir.return_value = ['filename1', 'filename2'] @@ -224,9 +225,10 @@ class GetEmailParametricTemplate(object): else: # Test local email reading if self.method == 'local': - with mock.patch('helpdesk.email.listdir') as mocked_listdir, \ + with mock.patch('os.listdir') as mocked_listdir, \ mock.patch('helpdesk.email.isfile') as mocked_isfile, \ - mock.patch('builtins.open' if six.PY3 else '__builtin__.open', mock.mock_open(read_data=test_email)): + mock.patch('builtins.open' if six.PY3 else '__builtin__.open', mock.mock_open(read_data=test_email)), \ + mock.patch('os.unlink'): mocked_isfile.return_value = True mocked_listdir.return_value = ['filename1', 'filename2'] @@ -299,9 +301,10 @@ class GetEmailParametricTemplate(object): else: # Test local email reading if self.method == 'local': - with mock.patch('helpdesk.email.listdir') as mocked_listdir, \ + with mock.patch('os.listdir') as mocked_listdir, \ mock.patch('helpdesk.email.isfile') as mocked_isfile, \ - mock.patch('builtins.open', mock.mock_open(read_data=test_email)): + mock.patch('builtins.open', mock.mock_open(read_data=test_email)), \ + mock.patch('os.unlink'): mocked_isfile.return_value = True mocked_listdir.return_value = ['filename1', 'filename2'] @@ -412,9 +415,10 @@ class GetEmailParametricTemplate(object): else: # Test local email reading if self.method == 'local': - with mock.patch('helpdesk.email.listdir') as mocked_listdir, \ + with mock.patch('os.listdir') as mocked_listdir, \ mock.patch('helpdesk.email.isfile') as mocked_isfile, \ - mock.patch('builtins.open', mock.mock_open(read_data=msg.as_string())): + mock.patch('builtins.open', mock.mock_open(read_data=msg.as_string())), \ + mock.patch('os.unlink'): mocked_isfile.return_value = True mocked_listdir.return_value = ['filename1', 'filename2'] @@ -502,9 +506,10 @@ class GetEmailParametricTemplate(object): else: # Test local email reading if self.method == 'local': - with mock.patch('helpdesk.email.listdir') as mocked_listdir, \ + with mock.patch('os.listdir') as mocked_listdir, \ mock.patch('helpdesk.email.isfile') as mocked_isfile, \ - mock.patch('builtins.open', mock.mock_open(read_data=test_email)): + mock.patch('builtins.open', mock.mock_open(read_data=test_email)), \ + mock.patch('os.unlink'): mocked_isfile.return_value = True mocked_listdir.return_value = ['filename1'] @@ -670,9 +675,10 @@ class GetEmailCCHandling(TestCase): test_email = "To: queue@example.com\nCc: " + test_email_cc_one + ", " + test_email_cc_one + ", " + test_email_cc_two + ", " + test_email_cc_three + "\nCC: " + test_email_cc_one + ", " + test_email_cc_three + ", " + test_email_cc_four + ", " + ticket_user_emails + "\nFrom: " + test_email_from + "\nSubject: " + test_email_subject + "\n\n" + test_email_body test_mail_len = len(test_email) - with mock.patch('helpdesk.email.listdir') as mocked_listdir, \ + with mock.patch('os.listdir') as mocked_listdir, \ mock.patch('helpdesk.email.isfile') as mocked_isfile, \ - mock.patch('builtins.open', mock.mock_open(read_data=test_email)): + mock.patch('builtins.open', mock.mock_open(read_data=test_email)), \ + mock.patch('os.unlink'): mocked_isfile.return_value = True mocked_listdir.return_value = ['filename1']