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UPDATED: When notifying users about creation / updates on tickets, notify everybody using a single email message.

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This commit is contained in:
Bruno Tikami 2016-03-17 01:12:42 -03:00
parent 99ae4bb801
commit 978e6d5c9b
4 changed files with 188 additions and 93 deletions
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10
helpdesk/forms.py
View File

@ -554,16 +554,6 @@ class TicketCCForm(forms.ModelForm):
model = TicketCC
exclude = ('ticket',)
def clean(self):
cleaned_data = super(TicketCCForm, self).clean()
user = cleaned_data.get('user', None)
email = cleaned_data.get('email', '')
if user is None and len(email) == 0:
raise forms.ValidationError(_('When you add somebody on Cc, you must provided either an User or a valid email. Email: %s' %email))
class TicketDependencyForm(forms.ModelForm):
class Meta:
model = TicketDependency

22
helpdesk/management/commands/get_email.py
View File

@ -281,6 +281,14 @@ def create_object_from_email_message(message, ticket_id, payload, files, quiet):
new_ticket_ccs = create_ticket_cc(ticket, cc_list.split(','))
notification_template = None
notifications_to_be_sent = [sender_email,]
if queue.enable_notifications_on_email_events and len(notifications_to_be_sent):
ticket_cc_list = TicketCC.objects.filter(ticket=ticket).all().values_list('email', flat=True)
for email in ticket_cc_list :
notifications_to_be_sent.append(email)
if new:
@ -290,7 +298,7 @@ def create_object_from_email_message(message, ticket_id, payload, files, quiet):
send_templated_mail(
'newticket_submitter',
context,
recipients=sender_email,
recipients=notifications_to_be_sent,
sender=queue.from_address,
fail_silently=True,
extra_headers={'In-Reply-To': message_id},
@ -346,21 +354,15 @@ def create_object_from_email_message(message, ticket_id, payload, files, quiet):
fail_silently=True,
)
notifications_to_be_sent = []
ticket_cc_list = TicketCC.objects.filter(ticket=ticket).all().values_list('email', flat=True)
for email in ticket_cc_list :
notifications_to_be_sent.append(email)
if queue.enable_notifications_on_email_events and len(notifications_to_be_sent):
if queue.enable_notifications_on_email_events:
if queue.updated_ticket_cc:
send_templated_mail(
notification_template,
'updated_cc',
context,
recipients=notifications_to_be_sent,
sender=queue.from_address,
fail_silently=True,
extra_headers={'In-Reply-To': message_id},
)
return ticket

206
helpdesk/tests/test_ticket_submission.py
View File

@ -174,6 +174,9 @@ class EmailInteractionsTestCase(TestCase):
# and the new and update queues (+2)
self.assertEqual(email_count + 1 + 2, len(mail.outbox))
# Ensure that the submitter is notified
self.assertIn(submitter_email,mail.outbox[0].to)
def test_create_ticket_from_email_without_message_id(self):
"""
@ -203,6 +206,9 @@ class EmailInteractionsTestCase(TestCase):
# and the new and update queues (+2)
self.assertEqual(email_count + 1 + 2, len(mail.outbox))
# Ensure that the submitter is notified
self.assertIn(submitter_email,mail.outbox[0].to)
def test_create_ticket_from_email_with_carbon_copy(self):
"""
@ -232,13 +238,21 @@ class EmailInteractionsTestCase(TestCase):
ticket = Ticket.objects.get(id=followup.ticket.id)
self.assertEqual(ticket.ticket_for_url, "mq1-%s" % ticket.id)
# As we have created an Ticket from an email, we notify the sender (+1),
# the new and update queues (+2) and contacts on the cc_list (+1 as it's
# treated as a list)
self.assertEqual(email_count + 1 + 2 + 1, len(mail.outbox))
# As we have created an Ticket from an email, we notify the sender
# and contacts on the cc_list (+1 as it's treated as a list),
# the new and update queues (+2)
self.assertEqual(email_count + 1 + 2, len(mail.outbox))
# Ensure that the submitter is notified
self.assertIn(submitter_email,mail.outbox[0].to)
# Ensure that <TicketCC> is created
for cc_email in cc_list:
# Ensure that contacts on cc_list will be notified on the same email (index 0)
self.assertIn(cc_email, mail.outbox[0].to)
# Ensure that <TicketCC> exists
ticket_cc = TicketCC.objects.get(ticket=ticket, email=cc_email)
self.assertTrue(ticket_cc.ticket, ticket)
self.assertTrue(ticket_cc.email, cc_email)
@ -266,9 +280,31 @@ class EmailInteractionsTestCase(TestCase):
email_count = len(mail.outbox)
self.assertRaises(ValidationError, object_from_message, str(msg), self.queue_public, quiet=True)
object_from_message(str(msg), self.queue_public, quiet=True)
def test_create_followup_from_email_with_valid_message_id_with_when_no_initial_cc_list(self):
followup = FollowUp.objects.get(message_id=message_id)
ticket = Ticket.objects.get(id=followup.ticket.id)
self.assertEqual(ticket.ticket_for_url, "mq1-%s" % ticket.id)
# As we have created an Ticket from an email, we notify the sender
# and contacts on the cc_list (+1 as it's treated as a list),
# the new and update queues (+2)
self.assertEqual(email_count + 1 + 2, len(mail.outbox))
# Ensure that the submitter is notified
self.assertIn(submitter_email, mail.outbox[0].to)
for cc_email in cc_list:
# Ensure that contacts on cc_list will be notified on the same email (index 0)
self.assertIn(cc_email, mail.outbox[0].to)
# Ensure that <TicketCC> exists. Even if it's an invalid email.
ticket_cc = TicketCC.objects.get(ticket=ticket, email=cc_email)
self.assertTrue(ticket_cc.ticket, ticket)
self.assertTrue(ticket_cc.email, cc_email)
def test_create_followup_from_email_with_valid_message_id_with_no_initial_cc_list(self):
"""
Ensure that if a message is received with an valid In-Reply-To ID,
@ -295,6 +331,18 @@ class EmailInteractionsTestCase(TestCase):
followup = FollowUp.objects.get(message_id=message_id)
ticket = Ticket.objects.get(id=followup.ticket.id)
# As we have created an Ticket from an email, we notify the sender
# and contacts on the cc_list (+1 as it's treated as a list),
# the new and update queues (+2)
# Ensure that the submitter is notified
self.assertIn(submitter_email,mail.outbox[0].to)
# As we have created an Ticket from an email, we notify the sender (+1)
# and the new and update queues (+2)
expected_email_count = 1 + 2
self.assertEqual(expected_email_count, len(mail.outbox))
### end of the Ticket and TicketCCs creation ###
# Reply message
@ -327,16 +375,23 @@ class EmailInteractionsTestCase(TestCase):
self.assertTrue(ticket_cc.ticket, ticket)
self.assertTrue(ticket_cc.email, cc_email)
# As we have created an Ticket from an email, we notify the sender (+1)
# and the new and update queues (+2)
expected_email_count = 1 + 2
# As an update was made, we increase the expected_email_count with:
# cc_list: +1
# public_update_queue: +1
expected_email_count += 1 + 1
self.assertEqual(expected_email_count, len(mail.outbox))
# As we have created a FollowUp from an email, we notify the sender
# and contacts on the cc_list (+1 as it's treated as a list),
# the new and update queues (+2)
# Ensure that the submitter is notified
self.assertIn(submitter_email, mail.outbox[expected_email_count - 1].to)
# Ensure that contacts on cc_list will be notified on the same email (index 0)
for cc_email in cc_list:
self.assertIn(cc_email, mail.outbox[expected_email_count - 1].to)
def test_create_followup_from_email_with_valid_message_id_with_original_cc_list_included(self):
"""
@ -374,10 +429,17 @@ class EmailInteractionsTestCase(TestCase):
self.assertTrue(ticket_cc.email, cc_email)
self.assertTrue(ticket_cc.can_view, True)
# As we have created an Ticket from an email, we notify the sender (+1),
# the new and update queues (+2) and contacts on the cc_list (+1 as it's
# treated as a list)
self.assertEqual(email_count + 1 + 2 + 1, len(mail.outbox))
# As we have created a Ticket from an email, we notify the sender
# and contacts on the cc_list (+1 as it's treated as a list),
# the new and update queues (+2)
# Ensure that the submitter is notified
self.assertIn(submitter_email,mail.outbox[0].to)
# As we have created an Ticket from an email, we notify the sender (+1)
# and the new and update queues (+2)
expected_email_count = 1 + 2
self.assertEqual(expected_email_count, len(mail.outbox))
### end of the Ticket and TicketCCs creation ###
# Reply message
@ -402,25 +464,28 @@ class EmailInteractionsTestCase(TestCase):
ticket = Ticket.objects.get(id=followup.ticket.id)
self.assertEqual(ticket.ticket_for_url, "mq1-%s" % ticket.id)
# Ensure that <TicketCC> is created
# As an update was made, we increase the expected_email_count with:
# public_update_queue: +1
expected_email_count += 1
self.assertEqual(expected_email_count, len(mail.outbox))
# As we have created a FollowUp from an email, we notify the sender
# and contacts on the cc_list (+1 as it's treated as a list),
# the new and update queues (+2)
# Ensure that the submitter is notified
self.assertIn(submitter_email, mail.outbox[expected_email_count - 1].to)
# Ensure that contacts on cc_list will be notified on the same email (index 0)
for cc_email in cc_list:
self.assertIn(cc_email, mail.outbox[expected_email_count - 1].to)
# Even after 2 messages with the same cc_list,
# <get> MUST return only one object
ticket_cc = TicketCC.objects.get(ticket=ticket, email=cc_email)
self.assertTrue(ticket_cc.ticket, ticket)
self.assertTrue(ticket_cc.email, cc_email)
# As we have created an Ticket from an email, we notify the sender (+1),
# the new and update queues (+2) and contacts on the cc_list (+1 as it's
# treated as a list)
expected_email_count = 1 + 2 + 1
# As an update was made, we increase the expected_email_count with:
# cc_list: +1
# public_update_queue: +1
expected_email_count += 1 + 1
self.assertEqual(expected_email_count, len(mail.outbox))
def test_create_followup_from_email_with_invalid_message_id(self):
"""
@ -458,10 +523,25 @@ class EmailInteractionsTestCase(TestCase):
self.assertTrue(ticket_cc.email, cc_email)
self.assertTrue(ticket_cc.can_view, True)
# As we have created an Ticket from an email, we notify the sender (+1),
# the new and update queues (+2) and contacts on the cc_list (+1 as it's
# treated as a list)
self.assertEqual(email_count + 1 + 2 + 1, len(mail.outbox))
# As we have created an Ticket from an email, we notify the sender
# and contacts on the cc_list (+1 as it's treated as a list),
# the new and update queues (+2)
expected_email_count = 1 + 2
self.assertEqual(expected_email_count, len(mail.outbox))
# Ensure that the submitter is notified
self.assertIn(submitter_email,mail.outbox[0].to)
# Ensure that <TicketCC> is created
for cc_email in cc_list:
# Ensure that contacts on cc_list will be notified on the same email (index 0)
self.assertIn(cc_email, mail.outbox[0].to)
ticket_cc = TicketCC.objects.get(ticket=ticket, email=cc_email)
self.assertTrue(ticket_cc.ticket, ticket)
self.assertTrue(ticket_cc.email, cc_email)
### end of the Ticket and TicketCCs creation ###
# Reply message
@ -491,6 +571,7 @@ class EmailInteractionsTestCase(TestCase):
ticket = Ticket.objects.get(id=followup.ticket.id)
self.assertEqual(ticket.ticket_for_url, "mq1-%s" % ticket.id)
# Ensure that <TicketCC> is created
for cc_email in cc_list:
# Even after 2 messages with the same cc_list, <get> MUST return only
@ -502,7 +583,7 @@ class EmailInteractionsTestCase(TestCase):
# As we have created an Ticket from an email, we notify the sender (+1),
# the new and update queues (+2) and contacts on the cc_list (+1 as it's
# treated as a list)
self.assertEqual(email_count + 1 + 2 + 1, len(mail.outbox))
self.assertEqual(email_count + 1 + 2, len(mail.outbox))
def test_create_ticket_from_email_to_a_notification_enabled_queue(self):
@ -526,24 +607,32 @@ class EmailInteractionsTestCase(TestCase):
msg.set_payload(self.ticket_data['description'])
email_count = len(mail.outbox)
object_from_message(str(msg), self.queue_public, quiet=True)
followup = FollowUp.objects.get(message_id=message_id)
ticket = Ticket.objects.get(id=followup.ticket.id)
self.assertEqual(ticket.ticket_for_url, "mq1-%s" % ticket.id)
# As we have created an Ticket from an email, we notify the sender (+1),
# the new and update queues (+2) and contacts on the cc_list (+1 as it's
# treated as a list)
self.assertEqual(email_count + 1 + 2 + 1, len(mail.outbox))
# As we have created a Ticket from an email, we notify the sender
# and contacts on the cc_list (+1 as it's treated as a list),
# the new and update queues (+2)
self.assertEqual(email_count + 1 + 2, len(mail.outbox))
# Ensure that <TicketCC> is created
# Ensure that the submitter is notified
self.assertIn(submitter_email, mail.outbox[0].to)
# Ensure that <TicketCC> exist
for cc_email in cc_list:
# Ensure that contacts on cc_list will be notified on the same email (index 0)
self.assertIn(cc_email, mail.outbox[0].to)
ticket_cc = TicketCC.objects.get(ticket=ticket, email=cc_email)
self.assertTrue(ticket_cc.ticket, ticket)
self.assertTrue(ticket_cc.email, cc_email)
def test_create_ticket_from_email_to_a_notification_disabled_queue(self):
"""
@ -581,6 +670,10 @@ class EmailInteractionsTestCase(TestCase):
# Ensure that <TicketCC> is created even if the Queue notifications are disabled
# so when staff members interact with the <Ticket>, they get notified
for cc_email in cc_list:
# Ensure that contacts on the cc_list are not notified
self.assertNotIn(cc_email, mail.outbox[0].to)
ticket_cc = TicketCC.objects.get(ticket=ticket, email=cc_email)
self.assertTrue(ticket_cc.ticket, ticket)
self.assertTrue(ticket_cc.email, cc_email)
@ -615,14 +708,18 @@ class EmailInteractionsTestCase(TestCase):
ticket = Ticket.objects.get(id=followup.ticket.id)
self.assertEqual(ticket.ticket_for_url, "mq1-%s" % ticket.id)
# As we have created an Ticket from an email, we notify the sender (+1),
# the new and update queues (+2) and contacts on the cc_list (+1 as it's
# treated as a list)
expected_email_count = email_count + 1 + 2 + 1
# As we have created an Ticket from an email, we notify the sender
# and contacts on the cc_list (+1 as it's treated as a list),
# the new and update queues (+2)
expected_email_count = email_count + 1 + 2
self.assertEqual(expected_email_count, len(mail.outbox))
# Ensure that <TicketCC> is created
for cc_email in cc_list:
# Ensure that contacts on cc_list will be notified on the same email (index 0)
self.assertIn(cc_email, mail.outbox[0].to)
ticket_cc = TicketCC.objects.get(ticket=ticket, email=cc_email)
self.assertTrue(ticket_cc.ticket, ticket)
self.assertTrue(ticket_cc.email, cc_email)
@ -649,11 +746,21 @@ class EmailInteractionsTestCase(TestCase):
self.assertEqual(ticket.ticket_for_url, "mq1-%s" % ticket.id)
# As an update was made, we increase the expected_email_count with:
# the ticket submitter: +1
# a new email to all TicketCC subscribers : +1
# public_update_queue: +1
expected_email_count += 1 + 1
self.assertEqual(expected_email_count, len(mail.outbox))
# Ensure that <TicketCC> exist
for cc_email in cc_list:
# Ensure that contacts on cc_list will be notified on the same email (index 0)
self.assertIn(cc_email, mail.outbox[expected_email_count - 1].to)
ticket_cc = TicketCC.objects.get(ticket=ticket, email=cc_email)
self.assertTrue(ticket_cc.ticket, ticket)
self.assertTrue(ticket_cc.email, cc_email)
def test_create_followup_from_email_to_a_notification_diabled_queue(self):
"""
@ -684,15 +791,19 @@ class EmailInteractionsTestCase(TestCase):
ticket = Ticket.objects.get(id=followup.ticket.id)
self.assertEqual(ticket.ticket_for_url, "mq1-%s" % ticket.id)
# As we have created an Ticket from an email, we notify the sender (+1),
# the new and update queues (+2) and contacts on the cc_list (+1 as it's
# treated as a list)
expected_email_count = email_count + 1 + 2 + 1
# As we have created an Ticket from an email, we notify the sender
# and contacts on the cc_list (+1 as it's treated as a list),
# the new and update queues (+2)
expected_email_count = email_count + 1 + 2
self.assertEqual(expected_email_count, len(mail.outbox))
# Ensure that <TicketCC> is created
for cc_email in cc_list:
# Ensure that contacts on cc_list will be notified on the same email (index 0)
self.assertIn(cc_email, mail.outbox[0].to)
ticket_cc = TicketCC.objects.get(ticket=ticket, email=cc_email)
self.assertTrue(ticket_cc.ticket, ticket)
self.assertTrue(ticket_cc.email, cc_email)
@ -724,7 +835,6 @@ class EmailInteractionsTestCase(TestCase):
self.assertEqual(expected_email_count, len(mail.outbox))
def test_create_followup_from_email_with_valid_message_id_with_original_cc_list_included(self):
"""

23
helpdesk/views/staff.py
View File

@ -340,30 +340,23 @@ def return_ticketccstring_and_show_subscribe(user, ticket):
def subscribe_to_ticket_updates(ticket, user=None, email=None, can_view=True, can_update=False):
data = {
'user': user,
'email': email,
'can_view': can_view,
'can_update': can_update
}
ticket_cc_form = TicketCCForm(data)
if ticket is not None and ticket_cc_form.is_valid():
if ticket is not None:
queryset = TicketCC.objects.filter(ticket=ticket, user=user, email=email)
# Dont'create duplicate entries for subscribers
if queryset.count() > 0:
return queryset.first()
ticketcc = ticket_cc_form.save(commit=False)
ticketcc.ticket = ticket
ticketcc.save()
return ticketcc
else:
if user is None and len(email) < 5:
raise ValidationError(
_('Could not create subscribe contact to ticket updated. Errors: {}'.format(ticket_cc_form.errors))
_('When you add somebody on Cc, you must provided either an User or a valid email. Email: %s' %email)
)
ticketcc = TicketCC.objects.create(ticket=ticket, user=user, email=email,can_view=can_view, can_update=can_update)
return ticketcc
def subscribe_staff_member_to_ticket(ticket, user, email=''):