mirror of
https://gitea.mueller.network/extern/django-helpdesk.git
synced 2024-11-22 16:03:19 +01:00
More refactors of get_email.py
This commit is contained in:
Timothy Hobbs
parent
97e23e86f0
commit
9a45d28c95
509
helpdesk/email.py
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509
helpdesk/email.py
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#!/usr/bin/python
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"""
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Django Helpdesk - A Django powered ticket tracker for small enterprise.
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(c) Copyright 2008 Jutda. Copyright 2018 Timothy Hobbs. All Rights Reserved.
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See LICENSE for details.
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scripts/get_email.py - Designed to be run from cron, this script checks the
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POP and IMAP boxes, or a local mailbox directory,
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defined for the queues within a
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helpdesk, creating tickets from the new messages (or
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adding to existing tickets if needed)
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"""
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from datetime import timedelta
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import base64
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import binascii
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import email
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import imaplib
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import mimetypes
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from os import listdir, unlink
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from os.path import isfile, join
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import poplib
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import re
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import socket
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import ssl
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import sys
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from time import ctime
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from bs4 import BeautifulSoup
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from email_reply_parser import EmailReplyParser
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from django.core.files.base import ContentFile
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from django.core.files.uploadedfile import SimpleUploadedFile
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from django.core.management.base import BaseCommand
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from django.db.models import Q
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from django.utils.translation import ugettext as _
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from django.utils import encoding, timezone
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from helpdesk import settings
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from helpdesk.lib import send_templated_mail, safe_template_context, process_attachments
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from helpdesk.models import Queue, Ticket, TicketCC, FollowUp, IgnoreEmail
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from django.contrib.auth.models import User
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import logging
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STRIPPED_SUBJECT_STRINGS = [
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"Re: ",
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"Fw: ",
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"RE: ",
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"FW: ",
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"Automatic reply: ",
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]
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def process_email(quiet=False):
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for q in Queue.objects.filter(
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email_box_type__isnull=False,
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allow_email_submission=True):
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logger = logging.getLogger('django.helpdesk.queue.' + q.slug)
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logging_types = {
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'info': logging.INFO,
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'warn': logging.WARN,
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'error': logging.ERROR,
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'crit': logging.CRITICAL,
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'debug': logging.DEBUG,
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}
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if q.logging_type in logging_types:
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logger.setLevel(logging_types[q.logging_type])
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elif not q.logging_type or q.logging_type == 'none':
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logging.disable(logging.CRITICAL) # disable all messages
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if quiet:
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logger.propagate = False # do not propagate to root logger that would log to console
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logdir = q.logging_dir or '/var/log/helpdesk/'
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handler = logging.FileHandler(join(logdir, q.slug + '_get_email.log'))
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logger.addHandler(handler)
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if not q.email_box_last_check:
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q.email_box_last_check = timezone.now() - timedelta(minutes=30)
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queue_time_delta = timedelta(minutes=q.email_box_interval or 0)
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if (q.email_box_last_check + queue_time_delta) < timezone.now():
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process_queue(q, logger=logger)
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q.email_box_last_check = timezone.now()
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q.save()
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def pop3_sync(q, logger, server):
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server.getwelcome()
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server.user(q.email_box_user or settings.QUEUE_EMAIL_BOX_USER)
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server.pass_(q.email_box_pass or settings.QUEUE_EMAIL_BOX_PASSWORD)
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messagesInfo = server.list()[1]
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logger.info("Received %d messages from POP3 server" % len(messagesInfo))
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for msgRaw in messagesInfo:
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if type(msgRaw) is bytes:
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try:
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msg = msgRaw.decode("utf-8")
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except UnicodeError:
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# if couldn't decode easily, just leave it raw
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msg = msgRaw
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else:
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# already a str
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msg = msgRaw
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msgNum = msg.split(" ")[0]
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logger.info("Processing message %s" % msgNum)
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raw_content = server.retr(msgNum)[1]
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if type(raw_content[0]) is bytes:
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full_message = "\n".join([elm.decode('utf-8') for elm in raw_content])
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else:
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full_message = encoding.force_text("\n".join(raw_content), errors='replace')
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ticket = ticket_from_message(message=full_message, queue=q, logger=logger)
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if ticket:
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server.dele(msgNum)
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logger.info("Successfully processed message %s, deleted from POP3 server" % msgNum)
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else:
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logger.warn("Message %s was not successfully processed, and will be left on POP3 server" % msgNum)
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server.quit()
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def imap_sync(q, logger, server):
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try:
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server.login(q.email_box_user or
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settings.QUEUE_EMAIL_BOX_USER,
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q.email_box_pass or
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settings.QUEUE_EMAIL_BOX_PASSWORD)
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server.select(q.email_box_imap_folder)
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except imaplib.IMAP4.abort:
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logger.error("IMAP login failed. Check that the server is accessible and that the username and password are correct.")
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server.logout()
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sys.exit()
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except ssl.SSLError:
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logger.error("IMAP login failed due to SSL error. This is often due to a timeout. Please check your connection and try again.")
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server.logout()
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sys.exit()
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try:
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status, data = server.search(None, 'NOT', 'DELETED')
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except imaplib.IMAP4.error:
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logger.error("IMAP retrieve failed. Is the folder '%s' spelled correctly, and does it exist on the server?" % q.email_box_imap_folder)
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if data:
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msgnums = data[0].split()
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logger.info("Received %d messages from IMAP server" % len(msgnums))
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for num in msgnums:
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logger.info("Processing message %s" % num)
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status, data = server.fetch(num, '(RFC822)')
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full_message = encoding.force_text(data[0][1], errors='replace')
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try:
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ticket = ticket_from_message(message=full_message, queue=q, logger=logger)
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except TypeError:
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ticket = None # hotfix. Need to work out WHY.
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if ticket:
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server.store(num, '+FLAGS', '\\Deleted')
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logger.info("Successfully processed message %s, deleted from IMAP server" % num)
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else:
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logger.warn("Message %s was not successfully processed, and will be left on IMAP server" % num)
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server.expunge()
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server.close()
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server.logout()
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def process_queue(q, logger):
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logger.info("***** %s: Begin processing mail for django-helpdesk" % ctime())
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if q.socks_proxy_type and q.socks_proxy_host and q.socks_proxy_port:
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try:
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import socks
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except ImportError:
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no_socks_msg = "Queue has been configured with proxy settings, " \
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"but no socks library was installed. Try to " \
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"install PySocks via PyPI."
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logger.error(no_socks_msg)
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raise ImportError(no_socks_msg)
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proxy_type = {
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'socks4': socks.SOCKS4,
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'socks5': socks.SOCKS5,
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}.get(q.socks_proxy_type)
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socks.set_default_proxy(proxy_type=proxy_type,
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addr=q.socks_proxy_host,
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port=q.socks_proxy_port)
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socket.socket = socks.socksocket
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email_box_type = settings.QUEUE_EMAIL_BOX_TYPE or q.email_box_type
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mail_defaults = {
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'pop3': {
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'ssl': {
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'port': 995,
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'init': poplib.POP3_SSL,
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},
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'insecure': {
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'port': 110,
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'init': poplib.POP3,
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},
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'sync': pop3_sync,
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},
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'imap': {
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'ssl': {
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'port': 993,
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'init': imaplib.IMAP4_SSL,
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},
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'insecure': {
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'port': 143,
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'init': imaplib.IMAP4,
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},
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'sync': imap_sync
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}
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}
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if email_box_type in mail_defaults:
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encryption = 'insecure'
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if q.email_box_ssl or settings.QUEUE_EMAIL_BOX_SSL:
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encryption = 'ssl'
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if not q.email_box_port:
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q.email_box_port = mail_defaults[email_box_type][encryption]['port']
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server = mail_defaults[email_box_type][encryption]['init'](
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q.email_box_host or settings.QUEUE_EMAIL_BOX_HOST,
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int(q.email_box_port)
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)
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logger.info("Attempting %s server login" % email_box_type.upper())
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mail_defaults[email_box_type]['sync'](q, logger, server)
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elif email_box_type == 'local':
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mail_dir = q.email_box_local_dir or '/var/lib/mail/helpdesk/'
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mail = [join(mail_dir, f) for f in listdir(mail_dir) if isfile(join(mail_dir, f))]
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logger.info("Found %d messages in local mailbox directory" % len(mail))
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logger.info("Found %d messages in local mailbox directory" % len(mail))
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for i, m in enumerate(mail, 1):
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logger.info("Processing message %d" % i)
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with open(m, 'r') as f:
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full_message = encoding.force_text(f.read(), errors='replace')
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ticket = ticket_from_message(message=full_message, queue=q, logger=logger)
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if ticket:
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logger.info("Successfully processed message %d, ticket/comment created." % i)
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try:
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unlink(m) # delete message file if ticket was successful
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except OSError:
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logger.error("Unable to delete message %d." % i)
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else:
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logger.info("Successfully deleted message %d." % i)
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else:
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logger.warn("Message %d was not successfully processed, and will be left in local directory" % i)
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def decodeUnknown(charset, string):
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if type(string) is not str:
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if not charset:
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try:
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return str(string, encoding='utf-8', errors='replace')
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except UnicodeError:
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return str(string, encoding='iso8859-1', errors='replace')
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return str(string, encoding=charset, errors='replace')
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return string
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def decode_mail_headers(string):
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decoded = email.header.decode_header(string)
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return u' '.join([str(msg, encoding=charset, errors='replace') if charset else str(msg) for msg, charset in decoded])
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def ticket_from_message(message, queue, logger):
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# 'message' must be an RFC822 formatted message.
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message = email.message_from_string(message)
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subject = message.get('subject', _('Comment from e-mail'))
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subject = decode_mail_headers(decodeUnknown(message.get_charset(), subject))
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for affix in STRIPPED_SUBJECT_STRINGS:
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subject = subject.replace(affix, "")
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subject = subject.strip()
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sender = message.get('from', _('Unknown Sender'))
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sender = decode_mail_headers(decodeUnknown(message.get_charset(), sender))
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sender_email = email.utils.parseaddr(sender)[1]
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cc = message.get_all('cc', None)
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if cc:
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# first, fixup the encoding if necessary
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cc = [decode_mail_headers(decodeUnknown(message.get_charset(), x)) for x in cc]
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# get_all checks if multiple CC headers, but individual emails may be comma separated too
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tempcc = []
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for hdr in cc:
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tempcc.extend(hdr.split(','))
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# use a set to ensure no duplicates
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cc = set([x.strip() for x in tempcc])
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for ignore in IgnoreEmail.objects.filter(Q(queues=queue) | Q(queues__isnull=True)):
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if ignore.test(sender_email):
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if ignore.keep_in_mailbox:
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# By returning 'False' the message will be kept in the mailbox,
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# and the 'True' will cause the message to be deleted.
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return False
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return True
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matchobj = re.match(r".*\[" + queue.slug + r"-(?P<id>\d+)\]", subject)
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if matchobj:
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# This is a reply or forward.
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ticket = matchobj.group('id')
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logger.info("Matched tracking ID %s-%s" % (queue.slug, ticket))
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else:
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logger.info("No tracking ID matched.")
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ticket = None
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body = None
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counter = 0
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files = []
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for part in message.walk():
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if part.get_content_maintype() == 'multipart':
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continue
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name = part.get_param("name")
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if name:
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name = email.utils.collapse_rfc2231_value(name)
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if part.get_content_maintype() == 'text' and name is None:
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if part.get_content_subtype() == 'plain':
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body = EmailReplyParser.parse_reply(
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decodeUnknown(part.get_content_charset(), part.get_payload(decode=True))
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)
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# workaround to get unicode text out rather than escaped text
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try:
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body = body.encode('ascii').decode('unicode_escape')
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except UnicodeEncodeError:
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body.encode('utf-8')
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logger.debug("Discovered plain text MIME part")
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else:
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files.append(
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SimpleUploadedFile(_("email_html_body.html"), encoding.smart_bytes(part.get_payload()), 'text/html')
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)
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logger.debug("Discovered HTML MIME part")
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else:
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if not name:
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ext = mimetypes.guess_extension(part.get_content_type())
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name = "part-%i%s" % (counter, ext)
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payload = part.get_payload()
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if isinstance(payload, list):
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payload = payload.pop().as_string()
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payloadToWrite = payload
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# check version of python to ensure use of only the correct error type
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non_b64_err = TypeError
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try:
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logger.debug("Try to base64 decode the attachment payload")
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payloadToWrite = base64.decodebytes(payload)
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except non_b64_err:
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logger.debug("Payload was not base64 encoded, using raw bytes")
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payloadToWrite = payload
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files.append(SimpleUploadedFile(name, part.get_payload(decode=True), mimetypes.guess_type(name)[0]))
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logger.debug("Found MIME attachment %s" % name)
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counter += 1
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if not body:
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mail = BeautifulSoup(part.get_payload(), "lxml")
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if ">" in mail.text:
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body = mail.find('body')
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body = body.text
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body = body.encode('ascii', errors='ignore')
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else:
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body = mail.text
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if ticket:
|
||||||
|
try:
|
||||||
|
t = Ticket.objects.get(id=ticket)
|
||||||
|
except Ticket.DoesNotExist:
|
||||||
|
logger.info("Tracking ID %s-%s not associated with existing ticket. Creating new ticket." % (queue.slug, ticket))
|
||||||
|
ticket = None
|
||||||
|
else:
|
||||||
|
logger.info("Found existing ticket with Tracking ID %s-%s" % (t.queue.slug, t.id))
|
||||||
|
if t.status == Ticket.CLOSED_STATUS:
|
||||||
|
t.status = Ticket.REOPENED_STATUS
|
||||||
|
t.save()
|
||||||
|
new = False
|
||||||
|
|
||||||
|
smtp_priority = message.get('priority', '')
|
||||||
|
smtp_importance = message.get('importance', '')
|
||||||
|
high_priority_types = {'high', 'important', '1', 'urgent'}
|
||||||
|
priority = 2 if high_priority_types & {smtp_priority, smtp_importance} else 3
|
||||||
|
|
||||||
|
if ticket is None:
|
||||||
|
if settings.QUEUE_EMAIL_BOX_UPDATE_ONLY:
|
||||||
|
return None
|
||||||
|
new = True
|
||||||
|
t = Ticket.objects.create(
|
||||||
|
title=subject,
|
||||||
|
queue=queue,
|
||||||
|
submitter_email=sender_email,
|
||||||
|
created=timezone.now(),
|
||||||
|
description=body,
|
||||||
|
priority=priority,
|
||||||
|
)
|
||||||
|
logger.debug("Created new ticket %s-%s" % (t.queue.slug, t.id))
|
||||||
|
|
||||||
|
if cc:
|
||||||
|
# get list of currently CC'd emails
|
||||||
|
current_cc = TicketCC.objects.filter(ticket=ticket)
|
||||||
|
current_cc_emails = [x.email for x in current_cc if x.email]
|
||||||
|
# get emails of any Users CC'd to email, if defined
|
||||||
|
# (some Users may not have an associated email, e.g, when using LDAP)
|
||||||
|
current_cc_users = [x.user.email for x in current_cc if x.user and x.user.email]
|
||||||
|
# ensure submitter, assigned user, queue email not added
|
||||||
|
other_emails = [queue.email_address]
|
||||||
|
if t.submitter_email:
|
||||||
|
other_emails.append(t.submitter_email)
|
||||||
|
if t.assigned_to:
|
||||||
|
other_emails.append(t.assigned_to.email)
|
||||||
|
current_cc = set(current_cc_emails + current_cc_users + other_emails)
|
||||||
|
# first, add any User not previously CC'd (as identified by User's email)
|
||||||
|
all_users = User.objects.all()
|
||||||
|
all_user_emails = set([x.email for x in all_users])
|
||||||
|
users_not_currently_ccd = all_user_emails.difference(set(current_cc))
|
||||||
|
users_to_cc = cc.intersection(users_not_currently_ccd)
|
||||||
|
for user in users_to_cc:
|
||||||
|
tcc = TicketCC.objects.create(
|
||||||
|
ticket=t,
|
||||||
|
user=User.objects.get(email=user),
|
||||||
|
can_view=True,
|
||||||
|
can_update=False
|
||||||
|
)
|
||||||
|
tcc.save()
|
||||||
|
# then add remaining emails alphabetically, makes testing easy
|
||||||
|
new_cc = cc.difference(current_cc).difference(all_user_emails)
|
||||||
|
new_cc = sorted(list(new_cc))
|
||||||
|
for ccemail in new_cc:
|
||||||
|
tcc = TicketCC.objects.create(
|
||||||
|
ticket=t,
|
||||||
|
email=ccemail.replace('\n', ' ').replace('\r', ' '),
|
||||||
|
can_view=True,
|
||||||
|
can_update=False
|
||||||
|
)
|
||||||
|
tcc.save()
|
||||||
|
|
||||||
|
f = FollowUp(
|
||||||
|
ticket=t,
|
||||||
|
title=_('E-Mail Received from %(sender_email)s' % {'sender_email': sender_email}),
|
||||||
|
date=timezone.now(),
|
||||||
|
public=True,
|
||||||
|
comment=body,
|
||||||
|
)
|
||||||
|
|
||||||
|
if t.status == Ticket.REOPENED_STATUS:
|
||||||
|
f.new_status = Ticket.REOPENED_STATUS
|
||||||
|
f.title = _('Ticket Re-Opened by E-Mail Received from %(sender_email)s' % {'sender_email': sender_email})
|
||||||
|
|
||||||
|
f.save()
|
||||||
|
logger.debug("Created new FollowUp for Ticket")
|
||||||
|
|
||||||
|
logger.info("[%s-%s] %s" % (t.queue.slug, t.id, t.title,))
|
||||||
|
|
||||||
|
attached = process_attachments(f, files)
|
||||||
|
for att_file in attached:
|
||||||
|
logger.info("Attachment '%s' (with size %s) successfully added to ticket from email." % (att_file[0], att_file[1].size))
|
||||||
|
|
||||||
|
context = safe_template_context(t)
|
||||||
|
|
||||||
|
if new:
|
||||||
|
if sender_email:
|
||||||
|
send_templated_mail(
|
||||||
|
'newticket_submitter',
|
||||||
|
context,
|
||||||
|
recipients=sender_email,
|
||||||
|
sender=queue.from_address,
|
||||||
|
fail_silently=True,
|
||||||
|
)
|
||||||
|
if queue.new_ticket_cc:
|
||||||
|
send_templated_mail(
|
||||||
|
'newticket_cc',
|
||||||
|
context,
|
||||||
|
recipients=queue.new_ticket_cc,
|
||||||
|
sender=queue.from_address,
|
||||||
|
fail_silently=True,
|
||||||
|
)
|
||||||
|
if queue.updated_ticket_cc and queue.updated_ticket_cc != queue.new_ticket_cc:
|
||||||
|
send_templated_mail(
|
||||||
|
'newticket_cc',
|
||||||
|
context,
|
||||||
|
recipients=queue.updated_ticket_cc,
|
||||||
|
sender=queue.from_address,
|
||||||
|
fail_silently=True,
|
||||||
|
)
|
||||||
|
else:
|
||||||
|
context.update(comment=f.comment)
|
||||||
|
if t.assigned_to:
|
||||||
|
send_templated_mail(
|
||||||
|
'updated_owner',
|
||||||
|
context,
|
||||||
|
recipients=t.assigned_to.email,
|
||||||
|
sender=queue.from_address,
|
||||||
|
fail_silently=True,
|
||||||
|
)
|
||||||
|
if queue.updated_ticket_cc:
|
||||||
|
send_templated_mail(
|
||||||
|
'updated_cc',
|
||||||
|
context,
|
||||||
|
recipients=queue.updated_ticket_cc,
|
||||||
|
sender=queue.from_address,
|
||||||
|
fail_silently=True,
|
||||||
|
)
|
||||||
|
|
||||||
|
return t
|
||||||
@ -10,49 +10,9 @@ scripts/get_email.py - Designed to be run from cron, this script checks the
|
|||||||
helpdesk, creating tickets from the new messages (or
|
helpdesk, creating tickets from the new messages (or
|
||||||
adding to existing tickets if needed)
|
adding to existing tickets if needed)
|
||||||
"""
|
"""
|
||||||
from __future__ import unicode_literals
|
|
||||||
|
|
||||||
from datetime import timedelta
|
|
||||||
import base64
|
|
||||||
import binascii
|
|
||||||
import email
|
|
||||||
import imaplib
|
|
||||||
import mimetypes
|
|
||||||
from os import listdir, unlink
|
|
||||||
from os.path import isfile, join
|
|
||||||
import poplib
|
|
||||||
import re
|
|
||||||
import socket
|
|
||||||
import ssl
|
|
||||||
import sys
|
|
||||||
from time import ctime
|
|
||||||
|
|
||||||
from bs4 import BeautifulSoup
|
|
||||||
|
|
||||||
from email_reply_parser import EmailReplyParser
|
|
||||||
|
|
||||||
from django.core.files.base import ContentFile
|
|
||||||
from django.core.files.uploadedfile import SimpleUploadedFile
|
|
||||||
from django.core.management.base import BaseCommand
|
from django.core.management.base import BaseCommand
|
||||||
from django.db.models import Q
|
|
||||||
from django.utils.translation import ugettext as _
|
|
||||||
from django.utils import encoding, six, timezone
|
|
||||||
|
|
||||||
from helpdesk import settings
|
from helpdesk.email import process_email
|
||||||
from helpdesk.lib import send_templated_mail, safe_template_context, process_attachments
|
|
||||||
from helpdesk.models import Queue, Ticket, TicketCC, FollowUp, IgnoreEmail
|
|
||||||
from django.contrib.auth.models import User
|
|
||||||
|
|
||||||
import logging
|
|
||||||
|
|
||||||
|
|
||||||
STRIPPED_SUBJECT_STRINGS = [
|
|
||||||
"Re: ",
|
|
||||||
"Fw: ",
|
|
||||||
"RE: ",
|
|
||||||
"FW: ",
|
|
||||||
"Automatic reply: ",
|
|
||||||
]
|
|
||||||
|
|
||||||
|
|
||||||
class Command(BaseCommand):
|
class Command(BaseCommand):
|
||||||
@ -77,476 +37,5 @@ class Command(BaseCommand):
|
|||||||
process_email(quiet=quiet)
|
process_email(quiet=quiet)
|
||||||
|
|
||||||
|
|
||||||
def process_email(quiet=False):
|
|
||||||
for q in Queue.objects.filter(
|
|
||||||
email_box_type__isnull=False,
|
|
||||||
allow_email_submission=True):
|
|
||||||
|
|
||||||
logger = logging.getLogger('django.helpdesk.queue.' + q.slug)
|
|
||||||
logging_types = {
|
|
||||||
'info': logging.INFO,
|
|
||||||
'warn': logging.WARN,
|
|
||||||
'error': logging.ERROR,
|
|
||||||
'crit': logging.CRITICAL,
|
|
||||||
'debug': logging.DEBUG,
|
|
||||||
}
|
|
||||||
if q.logging_type in logging_types:
|
|
||||||
logger.setLevel(logging_types[q.logging_type])
|
|
||||||
elif not q.logging_type or q.logging_type == 'none':
|
|
||||||
logging.disable(logging.CRITICAL) # disable all messages
|
|
||||||
if quiet:
|
|
||||||
logger.propagate = False # do not propagate to root logger that would log to console
|
|
||||||
logdir = q.logging_dir or '/var/log/helpdesk/'
|
|
||||||
handler = logging.FileHandler(join(logdir, q.slug + '_get_email.log'))
|
|
||||||
logger.addHandler(handler)
|
|
||||||
|
|
||||||
if not q.email_box_last_check:
|
|
||||||
q.email_box_last_check = timezone.now() - timedelta(minutes=30)
|
|
||||||
|
|
||||||
queue_time_delta = timedelta(minutes=q.email_box_interval or 0)
|
|
||||||
|
|
||||||
if (q.email_box_last_check + queue_time_delta) < timezone.now():
|
|
||||||
process_queue(q, logger=logger)
|
|
||||||
q.email_box_last_check = timezone.now()
|
|
||||||
q.save()
|
|
||||||
|
|
||||||
|
|
||||||
def process_queue(q, logger):
|
|
||||||
logger.info("***** %s: Begin processing mail for django-helpdesk" % ctime())
|
|
||||||
|
|
||||||
if q.socks_proxy_type and q.socks_proxy_host and q.socks_proxy_port:
|
|
||||||
try:
|
|
||||||
import socks
|
|
||||||
except ImportError:
|
|
||||||
no_socks_msg = "Queue has been configured with proxy settings, " \
|
|
||||||
"but no socks library was installed. Try to " \
|
|
||||||
"install PySocks via PyPI."
|
|
||||||
logger.error(no_socks_msg)
|
|
||||||
raise ImportError(no_socks_msg)
|
|
||||||
|
|
||||||
proxy_type = {
|
|
||||||
'socks4': socks.SOCKS4,
|
|
||||||
'socks5': socks.SOCKS5,
|
|
||||||
}.get(q.socks_proxy_type)
|
|
||||||
|
|
||||||
socks.set_default_proxy(proxy_type=proxy_type,
|
|
||||||
addr=q.socks_proxy_host,
|
|
||||||
port=q.socks_proxy_port)
|
|
||||||
socket.socket = socks.socksocket
|
|
||||||
elif six.PY2:
|
|
||||||
socket.socket = socket._socketobject
|
|
||||||
|
|
||||||
email_box_type = settings.QUEUE_EMAIL_BOX_TYPE or q.email_box_type
|
|
||||||
|
|
||||||
if email_box_type == 'pop3':
|
|
||||||
if q.email_box_ssl or settings.QUEUE_EMAIL_BOX_SSL:
|
|
||||||
if not q.email_box_port:
|
|
||||||
q.email_box_port = 995
|
|
||||||
server = poplib.POP3_SSL(q.email_box_host or
|
|
||||||
settings.QUEUE_EMAIL_BOX_HOST,
|
|
||||||
int(q.email_box_port))
|
|
||||||
else:
|
|
||||||
if not q.email_box_port:
|
|
||||||
q.email_box_port = 110
|
|
||||||
server = poplib.POP3(q.email_box_host or
|
|
||||||
settings.QUEUE_EMAIL_BOX_HOST,
|
|
||||||
int(q.email_box_port))
|
|
||||||
|
|
||||||
logger.info("Attempting POP3 server login")
|
|
||||||
|
|
||||||
server.getwelcome()
|
|
||||||
server.user(q.email_box_user or settings.QUEUE_EMAIL_BOX_USER)
|
|
||||||
server.pass_(q.email_box_pass or settings.QUEUE_EMAIL_BOX_PASSWORD)
|
|
||||||
|
|
||||||
messagesInfo = server.list()[1]
|
|
||||||
logger.info("Received %d messages from POP3 server" % len(messagesInfo))
|
|
||||||
|
|
||||||
for msgRaw in messagesInfo:
|
|
||||||
if six.PY3 and type(msgRaw) is bytes:
|
|
||||||
# in py3, msgRaw may be a bytes object, decode to str
|
|
||||||
try:
|
|
||||||
msg = msgRaw.decode("utf-8")
|
|
||||||
except UnicodeError:
|
|
||||||
# if couldn't decode easily, just leave it raw
|
|
||||||
msg = msgRaw
|
|
||||||
else:
|
|
||||||
# already a str
|
|
||||||
msg = msgRaw
|
|
||||||
msgNum = msg.split(" ")[0]
|
|
||||||
logger.info("Processing message %s" % msgNum)
|
|
||||||
|
|
||||||
if six.PY2:
|
|
||||||
full_message = encoding.force_text("\n".join(server.retr(msgNum)[1]), errors='replace')
|
|
||||||
else:
|
|
||||||
raw_content = server.retr(msgNum)[1]
|
|
||||||
if type(raw_content[0]) is bytes:
|
|
||||||
full_message = "\n".join([elm.decode('utf-8') for elm in raw_content])
|
|
||||||
else:
|
|
||||||
full_message = encoding.force_text("\n".join(raw_content), errors='replace')
|
|
||||||
ticket = ticket_from_message(message=full_message, queue=q, logger=logger)
|
|
||||||
|
|
||||||
if ticket:
|
|
||||||
server.dele(msgNum)
|
|
||||||
logger.info("Successfully processed message %s, deleted from POP3 server" % msgNum)
|
|
||||||
else:
|
|
||||||
logger.warn("Message %s was not successfully processed, and will be left on POP3 server" % msgNum)
|
|
||||||
|
|
||||||
server.quit()
|
|
||||||
|
|
||||||
elif email_box_type == 'imap':
|
|
||||||
if q.email_box_ssl or settings.QUEUE_EMAIL_BOX_SSL:
|
|
||||||
if not q.email_box_port:
|
|
||||||
q.email_box_port = 993
|
|
||||||
server = imaplib.IMAP4_SSL(q.email_box_host or
|
|
||||||
settings.QUEUE_EMAIL_BOX_HOST,
|
|
||||||
int(q.email_box_port))
|
|
||||||
else:
|
|
||||||
if not q.email_box_port:
|
|
||||||
q.email_box_port = 143
|
|
||||||
server = imaplib.IMAP4(q.email_box_host or
|
|
||||||
settings.QUEUE_EMAIL_BOX_HOST,
|
|
||||||
int(q.email_box_port))
|
|
||||||
|
|
||||||
logger.info("Attempting IMAP server login")
|
|
||||||
|
|
||||||
try:
|
|
||||||
server.login(q.email_box_user or
|
|
||||||
settings.QUEUE_EMAIL_BOX_USER,
|
|
||||||
q.email_box_pass or
|
|
||||||
settings.QUEUE_EMAIL_BOX_PASSWORD)
|
|
||||||
server.select(q.email_box_imap_folder)
|
|
||||||
except imaplib.IMAP4.abort:
|
|
||||||
logger.error("IMAP login failed. Check that the server is accessible and that the username and password are correct.")
|
|
||||||
server.logout()
|
|
||||||
sys.exit()
|
|
||||||
except ssl.SSLError:
|
|
||||||
logger.error("IMAP login failed due to SSL error. This is often due to a timeout. Please check your connection and try again.")
|
|
||||||
server.logout()
|
|
||||||
sys.exit()
|
|
||||||
|
|
||||||
try:
|
|
||||||
status, data = server.search(None, 'NOT', 'DELETED')
|
|
||||||
except imaplib.IMAP4.error:
|
|
||||||
logger.error("IMAP retrieve failed. Is the folder '%s' spelled correctly, and does it exist on the server?" % q.email_box_imap_folder)
|
|
||||||
if data:
|
|
||||||
msgnums = data[0].split()
|
|
||||||
logger.info("Received %d messages from IMAP server" % len(msgnums))
|
|
||||||
for num in msgnums:
|
|
||||||
logger.info("Processing message %s" % num)
|
|
||||||
status, data = server.fetch(num, '(RFC822)')
|
|
||||||
full_message = encoding.force_text(data[0][1], errors='replace')
|
|
||||||
try:
|
|
||||||
ticket = ticket_from_message(message=full_message, queue=q, logger=logger)
|
|
||||||
except TypeError:
|
|
||||||
ticket = None # hotfix. Need to work out WHY.
|
|
||||||
if ticket:
|
|
||||||
server.store(num, '+FLAGS', '\\Deleted')
|
|
||||||
logger.info("Successfully processed message %s, deleted from IMAP server" % num)
|
|
||||||
else:
|
|
||||||
logger.warn("Message %s was not successfully processed, and will be left on IMAP server" % num)
|
|
||||||
|
|
||||||
server.expunge()
|
|
||||||
server.close()
|
|
||||||
server.logout()
|
|
||||||
|
|
||||||
elif email_box_type == 'local':
|
|
||||||
mail_dir = q.email_box_local_dir or '/var/lib/mail/helpdesk/'
|
|
||||||
mail = [join(mail_dir, f) for f in listdir(mail_dir) if isfile(join(mail_dir, f))]
|
|
||||||
logger.info("Found %d messages in local mailbox directory" % len(mail))
|
|
||||||
|
|
||||||
logger.info("Found %d messages in local mailbox directory" % len(mail))
|
|
||||||
for i, m in enumerate(mail, 1):
|
|
||||||
logger.info("Processing message %d" % i)
|
|
||||||
with open(m, 'r') as f:
|
|
||||||
full_message = encoding.force_text(f.read(), errors='replace')
|
|
||||||
ticket = ticket_from_message(message=full_message, queue=q, logger=logger)
|
|
||||||
if ticket:
|
|
||||||
logger.info("Successfully processed message %d, ticket/comment created." % i)
|
|
||||||
try:
|
|
||||||
unlink(m) # delete message file if ticket was successful
|
|
||||||
except OSError:
|
|
||||||
logger.error("Unable to delete message %d." % i)
|
|
||||||
else:
|
|
||||||
logger.info("Successfully deleted message %d." % i)
|
|
||||||
else:
|
|
||||||
logger.warn("Message %d was not successfully processed, and will be left in local directory" % i)
|
|
||||||
|
|
||||||
|
|
||||||
def decodeUnknown(charset, string):
|
|
||||||
if six.PY2:
|
|
||||||
if not charset:
|
|
||||||
try:
|
|
||||||
return string.decode('utf-8', 'replace')
|
|
||||||
except UnicodeError:
|
|
||||||
return string.decode('iso8859-1', 'replace')
|
|
||||||
return unicode(string, charset)
|
|
||||||
elif six.PY3:
|
|
||||||
if type(string) is not str:
|
|
||||||
if not charset:
|
|
||||||
try:
|
|
||||||
return str(string, encoding='utf-8', errors='replace')
|
|
||||||
except UnicodeError:
|
|
||||||
return str(string, encoding='iso8859-1', errors='replace')
|
|
||||||
return str(string, encoding=charset, errors='replace')
|
|
||||||
return string
|
|
||||||
|
|
||||||
|
|
||||||
def decode_mail_headers(string):
|
|
||||||
decoded = email.header.decode_header(string) if six.PY3 else email.header.decode_header(string.encode('utf-8'))
|
|
||||||
if six.PY2:
|
|
||||||
return u' '.join([unicode(msg, charset or 'utf-8') for msg, charset in decoded])
|
|
||||||
elif six.PY3:
|
|
||||||
return u' '.join([str(msg, encoding=charset, errors='replace') if charset else str(msg) for msg, charset in decoded])
|
|
||||||
|
|
||||||
|
|
||||||
def ticket_from_message(message, queue, logger):
|
|
||||||
# 'message' must be an RFC822 formatted message.
|
|
||||||
message = email.message_from_string(message) if six.PY3 else email.message_from_string(message.encode('utf-8'))
|
|
||||||
subject = message.get('subject', _('Comment from e-mail'))
|
|
||||||
subject = decode_mail_headers(decodeUnknown(message.get_charset(), subject))
|
|
||||||
for affix in STRIPPED_SUBJECT_STRINGS:
|
|
||||||
subject = subject.replace(affix, "")
|
|
||||||
subject = subject.strip()
|
|
||||||
|
|
||||||
sender = message.get('from', _('Unknown Sender'))
|
|
||||||
sender = decode_mail_headers(decodeUnknown(message.get_charset(), sender))
|
|
||||||
sender_email = email.utils.parseaddr(sender)[1]
|
|
||||||
|
|
||||||
cc = message.get_all('cc', None)
|
|
||||||
if cc:
|
|
||||||
# first, fixup the encoding if necessary
|
|
||||||
cc = [decode_mail_headers(decodeUnknown(message.get_charset(), x)) for x in cc]
|
|
||||||
# get_all checks if multiple CC headers, but individual emails may be comma separated too
|
|
||||||
tempcc = []
|
|
||||||
for hdr in cc:
|
|
||||||
tempcc.extend(hdr.split(','))
|
|
||||||
# use a set to ensure no duplicates
|
|
||||||
cc = set([x.strip() for x in tempcc])
|
|
||||||
|
|
||||||
for ignore in IgnoreEmail.objects.filter(Q(queues=queue) | Q(queues__isnull=True)):
|
|
||||||
if ignore.test(sender_email):
|
|
||||||
if ignore.keep_in_mailbox:
|
|
||||||
# By returning 'False' the message will be kept in the mailbox,
|
|
||||||
# and the 'True' will cause the message to be deleted.
|
|
||||||
return False
|
|
||||||
return True
|
|
||||||
|
|
||||||
matchobj = re.match(r".*\[" + queue.slug + r"-(?P<id>\d+)\]", subject)
|
|
||||||
if matchobj:
|
|
||||||
# This is a reply or forward.
|
|
||||||
ticket = matchobj.group('id')
|
|
||||||
logger.info("Matched tracking ID %s-%s" % (queue.slug, ticket))
|
|
||||||
else:
|
|
||||||
logger.info("No tracking ID matched.")
|
|
||||||
ticket = None
|
|
||||||
|
|
||||||
body = None
|
|
||||||
counter = 0
|
|
||||||
files = []
|
|
||||||
|
|
||||||
for part in message.walk():
|
|
||||||
if part.get_content_maintype() == 'multipart':
|
|
||||||
continue
|
|
||||||
|
|
||||||
name = part.get_param("name")
|
|
||||||
if name:
|
|
||||||
name = email.utils.collapse_rfc2231_value(name)
|
|
||||||
|
|
||||||
if part.get_content_maintype() == 'text' and name is None:
|
|
||||||
if part.get_content_subtype() == 'plain':
|
|
||||||
body = EmailReplyParser.parse_reply(
|
|
||||||
decodeUnknown(part.get_content_charset(), part.get_payload(decode=True))
|
|
||||||
)
|
|
||||||
# workaround to get unicode text out rather than escaped text
|
|
||||||
try:
|
|
||||||
body = body.encode('ascii').decode('unicode_escape')
|
|
||||||
except UnicodeEncodeError:
|
|
||||||
body.encode('utf-8')
|
|
||||||
logger.debug("Discovered plain text MIME part")
|
|
||||||
else:
|
|
||||||
files.append(
|
|
||||||
SimpleUploadedFile(_("email_html_body.html"), encoding.smart_bytes(part.get_payload()), 'text/html')
|
|
||||||
)
|
|
||||||
logger.debug("Discovered HTML MIME part")
|
|
||||||
else:
|
|
||||||
if not name:
|
|
||||||
ext = mimetypes.guess_extension(part.get_content_type())
|
|
||||||
name = "part-%i%s" % (counter, ext)
|
|
||||||
payload = part.get_payload()
|
|
||||||
if isinstance(payload, list):
|
|
||||||
payload = payload.pop().as_string()
|
|
||||||
payloadToWrite = payload
|
|
||||||
# check version of python to ensure use of only the correct error type
|
|
||||||
if six.PY2:
|
|
||||||
non_b64_err = binascii.Error
|
|
||||||
else:
|
|
||||||
non_b64_err = TypeError
|
|
||||||
try:
|
|
||||||
logger.debug("Try to base64 decode the attachment payload")
|
|
||||||
if six.PY2:
|
|
||||||
payloadToWrite = base64.decodestring(payload)
|
|
||||||
else:
|
|
||||||
payloadToWrite = base64.decodebytes(payload)
|
|
||||||
except non_b64_err:
|
|
||||||
logger.debug("Payload was not base64 encoded, using raw bytes")
|
|
||||||
payloadToWrite = payload
|
|
||||||
files.append(SimpleUploadedFile(name, part.get_payload(decode=True), mimetypes.guess_type(name)[0]))
|
|
||||||
logger.debug("Found MIME attachment %s" % name)
|
|
||||||
|
|
||||||
counter += 1
|
|
||||||
|
|
||||||
if not body:
|
|
||||||
mail = BeautifulSoup(part.get_payload(), "lxml")
|
|
||||||
if ">" in mail.text:
|
|
||||||
body = mail.find('body')
|
|
||||||
body = body.text
|
|
||||||
body = body.encode('ascii', errors='ignore')
|
|
||||||
else:
|
|
||||||
body = mail.text
|
|
||||||
|
|
||||||
if ticket:
|
|
||||||
try:
|
|
||||||
t = Ticket.objects.get(id=ticket)
|
|
||||||
except Ticket.DoesNotExist:
|
|
||||||
logger.info("Tracking ID %s-%s not associated with existing ticket. Creating new ticket." % (queue.slug, ticket))
|
|
||||||
ticket = None
|
|
||||||
else:
|
|
||||||
logger.info("Found existing ticket with Tracking ID %s-%s" % (t.queue.slug, t.id))
|
|
||||||
if t.status == Ticket.CLOSED_STATUS:
|
|
||||||
t.status = Ticket.REOPENED_STATUS
|
|
||||||
t.save()
|
|
||||||
new = False
|
|
||||||
|
|
||||||
smtp_priority = message.get('priority', '')
|
|
||||||
smtp_importance = message.get('importance', '')
|
|
||||||
high_priority_types = {'high', 'important', '1', 'urgent'}
|
|
||||||
priority = 2 if high_priority_types & {smtp_priority, smtp_importance} else 3
|
|
||||||
|
|
||||||
if ticket is None:
|
|
||||||
if settings.QUEUE_EMAIL_BOX_UPDATE_ONLY:
|
|
||||||
return None
|
|
||||||
new = True
|
|
||||||
t = Ticket.objects.create(
|
|
||||||
title=subject,
|
|
||||||
queue=queue,
|
|
||||||
submitter_email=sender_email,
|
|
||||||
created=timezone.now(),
|
|
||||||
description=body,
|
|
||||||
priority=priority,
|
|
||||||
)
|
|
||||||
logger.debug("Created new ticket %s-%s" % (t.queue.slug, t.id))
|
|
||||||
|
|
||||||
if cc:
|
|
||||||
# get list of currently CC'd emails
|
|
||||||
current_cc = TicketCC.objects.filter(ticket=ticket)
|
|
||||||
current_cc_emails = [x.email for x in current_cc if x.email]
|
|
||||||
# get emails of any Users CC'd to email, if defined
|
|
||||||
# (some Users may not have an associated email, e.g, when using LDAP)
|
|
||||||
current_cc_users = [x.user.email for x in current_cc if x.user and x.user.email]
|
|
||||||
# ensure submitter, assigned user, queue email not added
|
|
||||||
other_emails = [queue.email_address]
|
|
||||||
if t.submitter_email:
|
|
||||||
other_emails.append(t.submitter_email)
|
|
||||||
if t.assigned_to:
|
|
||||||
other_emails.append(t.assigned_to.email)
|
|
||||||
current_cc = set(current_cc_emails + current_cc_users + other_emails)
|
|
||||||
# first, add any User not previously CC'd (as identified by User's email)
|
|
||||||
all_users = User.objects.all()
|
|
||||||
all_user_emails = set([x.email for x in all_users])
|
|
||||||
users_not_currently_ccd = all_user_emails.difference(set(current_cc))
|
|
||||||
users_to_cc = cc.intersection(users_not_currently_ccd)
|
|
||||||
for user in users_to_cc:
|
|
||||||
tcc = TicketCC.objects.create(
|
|
||||||
ticket=t,
|
|
||||||
user=User.objects.get(email=user),
|
|
||||||
can_view=True,
|
|
||||||
can_update=False
|
|
||||||
)
|
|
||||||
tcc.save()
|
|
||||||
# then add remaining emails alphabetically, makes testing easy
|
|
||||||
new_cc = cc.difference(current_cc).difference(all_user_emails)
|
|
||||||
new_cc = sorted(list(new_cc))
|
|
||||||
for ccemail in new_cc:
|
|
||||||
tcc = TicketCC.objects.create(
|
|
||||||
ticket=t,
|
|
||||||
email=ccemail.replace('\n', ' ').replace('\r', ' '),
|
|
||||||
can_view=True,
|
|
||||||
can_update=False
|
|
||||||
)
|
|
||||||
tcc.save()
|
|
||||||
|
|
||||||
f = FollowUp(
|
|
||||||
ticket=t,
|
|
||||||
title=_('E-Mail Received from %(sender_email)s' % {'sender_email': sender_email}),
|
|
||||||
date=timezone.now(),
|
|
||||||
public=True,
|
|
||||||
comment=body,
|
|
||||||
)
|
|
||||||
|
|
||||||
if t.status == Ticket.REOPENED_STATUS:
|
|
||||||
f.new_status = Ticket.REOPENED_STATUS
|
|
||||||
f.title = _('Ticket Re-Opened by E-Mail Received from %(sender_email)s' % {'sender_email': sender_email})
|
|
||||||
|
|
||||||
f.save()
|
|
||||||
logger.debug("Created new FollowUp for Ticket")
|
|
||||||
|
|
||||||
if six.PY2:
|
|
||||||
logger.info(("[%s-%s] %s" % (t.queue.slug, t.id, t.title,)).encode('ascii', 'replace'))
|
|
||||||
elif six.PY3:
|
|
||||||
logger.info("[%s-%s] %s" % (t.queue.slug, t.id, t.title,))
|
|
||||||
|
|
||||||
attached = process_attachments(f, files)
|
|
||||||
for att_file in attached:
|
|
||||||
logger.info("Attachment '%s' (with size %s) successfully added to ticket from email." % (att_file[0], att_file[1].size))
|
|
||||||
|
|
||||||
context = safe_template_context(t)
|
|
||||||
|
|
||||||
if new:
|
|
||||||
if sender_email:
|
|
||||||
send_templated_mail(
|
|
||||||
'newticket_submitter',
|
|
||||||
context,
|
|
||||||
recipients=sender_email,
|
|
||||||
sender=queue.from_address,
|
|
||||||
fail_silently=True,
|
|
||||||
)
|
|
||||||
if queue.new_ticket_cc:
|
|
||||||
send_templated_mail(
|
|
||||||
'newticket_cc',
|
|
||||||
context,
|
|
||||||
recipients=queue.new_ticket_cc,
|
|
||||||
sender=queue.from_address,
|
|
||||||
fail_silently=True,
|
|
||||||
)
|
|
||||||
if queue.updated_ticket_cc and queue.updated_ticket_cc != queue.new_ticket_cc:
|
|
||||||
send_templated_mail(
|
|
||||||
'newticket_cc',
|
|
||||||
context,
|
|
||||||
recipients=queue.updated_ticket_cc,
|
|
||||||
sender=queue.from_address,
|
|
||||||
fail_silently=True,
|
|
||||||
)
|
|
||||||
else:
|
|
||||||
context.update(comment=f.comment)
|
|
||||||
if t.assigned_to:
|
|
||||||
send_templated_mail(
|
|
||||||
'updated_owner',
|
|
||||||
context,
|
|
||||||
recipients=t.assigned_to.email,
|
|
||||||
sender=queue.from_address,
|
|
||||||
fail_silently=True,
|
|
||||||
)
|
|
||||||
if queue.updated_ticket_cc:
|
|
||||||
send_templated_mail(
|
|
||||||
'updated_cc',
|
|
||||||
context,
|
|
||||||
recipients=queue.updated_ticket_cc,
|
|
||||||
sender=queue.from_address,
|
|
||||||
fail_silently=True,
|
|
||||||
)
|
|
||||||
|
|
||||||
return t
|
|
||||||
|
|
||||||
|
|
||||||
if __name__ == '__main__':
|
if __name__ == '__main__':
|
||||||
process_email()
|
process_email()
|
||||||
|
|||||||
@ -98,8 +98,8 @@ class GetEmailParametricTemplate(object):
|
|||||||
else:
|
else:
|
||||||
# Test local email reading
|
# Test local email reading
|
||||||
if self.method == 'local':
|
if self.method == 'local':
|
||||||
with mock.patch('helpdesk.management.commands.get_email.listdir') as mocked_listdir, \
|
with mock.patch('helpdesk.email.listdir') as mocked_listdir, \
|
||||||
mock.patch('helpdesk.management.commands.get_email.isfile') as mocked_isfile, \
|
mock.patch('helpdesk.email.isfile') as mocked_isfile, \
|
||||||
mock.patch('builtins.open' if six.PY3 else '__builtin__.open', mock.mock_open(read_data=test_email)):
|
mock.patch('builtins.open' if six.PY3 else '__builtin__.open', mock.mock_open(read_data=test_email)):
|
||||||
mocked_isfile.return_value = True
|
mocked_isfile.return_value = True
|
||||||
mocked_listdir.return_value = ['filename1', 'filename2']
|
mocked_listdir.return_value = ['filename1', 'filename2']
|
||||||
@ -120,7 +120,7 @@ class GetEmailParametricTemplate(object):
|
|||||||
mocked_poplib_server = mock.Mock()
|
mocked_poplib_server = mock.Mock()
|
||||||
mocked_poplib_server.list = mock.Mock(return_value=pop3_mail_list)
|
mocked_poplib_server.list = mock.Mock(return_value=pop3_mail_list)
|
||||||
mocked_poplib_server.retr = mock.Mock(side_effect=lambda x: pop3_emails[x])
|
mocked_poplib_server.retr = mock.Mock(side_effect=lambda x: pop3_emails[x])
|
||||||
with mock.patch('helpdesk.management.commands.get_email.poplib', autospec=True) as mocked_poplib:
|
with mock.patch('helpdesk.email.poplib', autospec=True) as mocked_poplib:
|
||||||
mocked_poplib.POP3 = mock.Mock(return_value=mocked_poplib_server)
|
mocked_poplib.POP3 = mock.Mock(return_value=mocked_poplib_server)
|
||||||
call_command('get_email')
|
call_command('get_email')
|
||||||
|
|
||||||
@ -136,7 +136,7 @@ class GetEmailParametricTemplate(object):
|
|||||||
|
|
||||||
# we ignore the second arg as the data item/mime-part is constant (RFC822)
|
# we ignore the second arg as the data item/mime-part is constant (RFC822)
|
||||||
mocked_imaplib_server.fetch = mock.Mock(side_effect=lambda x, _: imap_emails[x])
|
mocked_imaplib_server.fetch = mock.Mock(side_effect=lambda x, _: imap_emails[x])
|
||||||
with mock.patch('helpdesk.management.commands.get_email.imaplib', autospec=True) as mocked_imaplib:
|
with mock.patch('helpdesk.email.imaplib', autospec=True) as mocked_imaplib:
|
||||||
mocked_imaplib.IMAP4 = mock.Mock(return_value=mocked_imaplib_server)
|
mocked_imaplib.IMAP4 = mock.Mock(return_value=mocked_imaplib_server)
|
||||||
call_command('get_email')
|
call_command('get_email')
|
||||||
|
|
||||||
@ -171,8 +171,8 @@ class GetEmailParametricTemplate(object):
|
|||||||
else:
|
else:
|
||||||
# Test local email reading
|
# Test local email reading
|
||||||
if self.method == 'local':
|
if self.method == 'local':
|
||||||
with mock.patch('helpdesk.management.commands.get_email.listdir') as mocked_listdir, \
|
with mock.patch('helpdesk.email.listdir') as mocked_listdir, \
|
||||||
mock.patch('helpdesk.management.commands.get_email.isfile') as mocked_isfile, \
|
mock.patch('helpdesk.email.isfile') as mocked_isfile, \
|
||||||
mock.patch('builtins.open' if six.PY3 else '__builtin__.open', mock.mock_open(read_data=test_email)):
|
mock.patch('builtins.open' if six.PY3 else '__builtin__.open', mock.mock_open(read_data=test_email)):
|
||||||
mocked_isfile.return_value = True
|
mocked_isfile.return_value = True
|
||||||
mocked_listdir.return_value = ['filename1', 'filename2']
|
mocked_listdir.return_value = ['filename1', 'filename2']
|
||||||
@ -193,7 +193,7 @@ class GetEmailParametricTemplate(object):
|
|||||||
mocked_poplib_server = mock.Mock()
|
mocked_poplib_server = mock.Mock()
|
||||||
mocked_poplib_server.list = mock.Mock(return_value=pop3_mail_list)
|
mocked_poplib_server.list = mock.Mock(return_value=pop3_mail_list)
|
||||||
mocked_poplib_server.retr = mock.Mock(side_effect=lambda x: pop3_emails[x])
|
mocked_poplib_server.retr = mock.Mock(side_effect=lambda x: pop3_emails[x])
|
||||||
with mock.patch('helpdesk.management.commands.get_email.poplib', autospec=True) as mocked_poplib:
|
with mock.patch('helpdesk.email.poplib', autospec=True) as mocked_poplib:
|
||||||
mocked_poplib.POP3 = mock.Mock(return_value=mocked_poplib_server)
|
mocked_poplib.POP3 = mock.Mock(return_value=mocked_poplib_server)
|
||||||
call_command('get_email')
|
call_command('get_email')
|
||||||
|
|
||||||
@ -209,7 +209,7 @@ class GetEmailParametricTemplate(object):
|
|||||||
|
|
||||||
# we ignore the second arg as the data item/mime-part is constant (RFC822)
|
# we ignore the second arg as the data item/mime-part is constant (RFC822)
|
||||||
mocked_imaplib_server.fetch = mock.Mock(side_effect=lambda x, _: imap_emails[x])
|
mocked_imaplib_server.fetch = mock.Mock(side_effect=lambda x, _: imap_emails[x])
|
||||||
with mock.patch('helpdesk.management.commands.get_email.imaplib', autospec=True) as mocked_imaplib:
|
with mock.patch('helpdesk.email.imaplib', autospec=True) as mocked_imaplib:
|
||||||
mocked_imaplib.IMAP4 = mock.Mock(return_value=mocked_imaplib_server)
|
mocked_imaplib.IMAP4 = mock.Mock(return_value=mocked_imaplib_server)
|
||||||
call_command('get_email')
|
call_command('get_email')
|
||||||
|
|
||||||
@ -284,8 +284,8 @@ class GetEmailParametricTemplate(object):
|
|||||||
else:
|
else:
|
||||||
# Test local email reading
|
# Test local email reading
|
||||||
if self.method == 'local':
|
if self.method == 'local':
|
||||||
with mock.patch('helpdesk.management.commands.get_email.listdir') as mocked_listdir, \
|
with mock.patch('helpdesk.email.listdir') as mocked_listdir, \
|
||||||
mock.patch('helpdesk.management.commands.get_email.isfile') as mocked_isfile, \
|
mock.patch('helpdesk.email.isfile') as mocked_isfile, \
|
||||||
mock.patch('builtins.open' if six.PY3 else '__builtin__.open', mock.mock_open(read_data=msg.as_string())):
|
mock.patch('builtins.open' if six.PY3 else '__builtin__.open', mock.mock_open(read_data=msg.as_string())):
|
||||||
mocked_isfile.return_value = True
|
mocked_isfile.return_value = True
|
||||||
mocked_listdir.return_value = ['filename1', 'filename2']
|
mocked_listdir.return_value = ['filename1', 'filename2']
|
||||||
@ -306,7 +306,7 @@ class GetEmailParametricTemplate(object):
|
|||||||
mocked_poplib_server = mock.Mock()
|
mocked_poplib_server = mock.Mock()
|
||||||
mocked_poplib_server.list = mock.Mock(return_value=pop3_mail_list)
|
mocked_poplib_server.list = mock.Mock(return_value=pop3_mail_list)
|
||||||
mocked_poplib_server.retr = mock.Mock(side_effect=lambda x: pop3_emails[x])
|
mocked_poplib_server.retr = mock.Mock(side_effect=lambda x: pop3_emails[x])
|
||||||
with mock.patch('helpdesk.management.commands.get_email.poplib', autospec=True) as mocked_poplib:
|
with mock.patch('helpdesk.email.poplib', autospec=True) as mocked_poplib:
|
||||||
mocked_poplib.POP3 = mock.Mock(return_value=mocked_poplib_server)
|
mocked_poplib.POP3 = mock.Mock(return_value=mocked_poplib_server)
|
||||||
call_command('get_email')
|
call_command('get_email')
|
||||||
|
|
||||||
@ -322,7 +322,7 @@ class GetEmailParametricTemplate(object):
|
|||||||
|
|
||||||
# we ignore the second arg as the data item/mime-part is constant (RFC822)
|
# we ignore the second arg as the data item/mime-part is constant (RFC822)
|
||||||
mocked_imaplib_server.fetch = mock.Mock(side_effect=lambda x, _: imap_emails[x])
|
mocked_imaplib_server.fetch = mock.Mock(side_effect=lambda x, _: imap_emails[x])
|
||||||
with mock.patch('helpdesk.management.commands.get_email.imaplib', autospec=True) as mocked_imaplib:
|
with mock.patch('helpdesk.email.imaplib', autospec=True) as mocked_imaplib:
|
||||||
mocked_imaplib.IMAP4 = mock.Mock(return_value=mocked_imaplib_server)
|
mocked_imaplib.IMAP4 = mock.Mock(return_value=mocked_imaplib_server)
|
||||||
call_command('get_email')
|
call_command('get_email')
|
||||||
|
|
||||||
@ -531,8 +531,8 @@ a9eiiQ+3V1v+7wWHXCzq
|
|||||||
else:
|
else:
|
||||||
# Test local email reading
|
# Test local email reading
|
||||||
if self.method == 'local':
|
if self.method == 'local':
|
||||||
with mock.patch('helpdesk.management.commands.get_email.listdir') as mocked_listdir, \
|
with mock.patch('helpdesk.email.listdir') as mocked_listdir, \
|
||||||
mock.patch('helpdesk.management.commands.get_email.isfile') as mocked_isfile, \
|
mock.patch('helpdesk.email.isfile') as mocked_isfile, \
|
||||||
mock.patch('builtins.open' if six.PY3 else '__builtin__.open', mock.mock_open(read_data=test_email)):
|
mock.patch('builtins.open' if six.PY3 else '__builtin__.open', mock.mock_open(read_data=test_email)):
|
||||||
mocked_isfile.return_value = True
|
mocked_isfile.return_value = True
|
||||||
mocked_listdir.return_value = ['filename1']
|
mocked_listdir.return_value = ['filename1']
|
||||||
@ -551,7 +551,7 @@ a9eiiQ+3V1v+7wWHXCzq
|
|||||||
mocked_poplib_server = mock.Mock()
|
mocked_poplib_server = mock.Mock()
|
||||||
mocked_poplib_server.list = mock.Mock(return_value=pop3_mail_list)
|
mocked_poplib_server.list = mock.Mock(return_value=pop3_mail_list)
|
||||||
mocked_poplib_server.retr = mock.Mock(side_effect=lambda x: pop3_emails['1'])
|
mocked_poplib_server.retr = mock.Mock(side_effect=lambda x: pop3_emails['1'])
|
||||||
with mock.patch('helpdesk.management.commands.get_email.poplib', autospec=True) as mocked_poplib:
|
with mock.patch('helpdesk.email.poplib', autospec=True) as mocked_poplib:
|
||||||
mocked_poplib.POP3 = mock.Mock(return_value=mocked_poplib_server)
|
mocked_poplib.POP3 = mock.Mock(return_value=mocked_poplib_server)
|
||||||
call_command('get_email')
|
call_command('get_email')
|
||||||
|
|
||||||
@ -566,7 +566,7 @@ a9eiiQ+3V1v+7wWHXCzq
|
|||||||
|
|
||||||
# we ignore the second arg as the data item/mime-part is constant (RFC822)
|
# we ignore the second arg as the data item/mime-part is constant (RFC822)
|
||||||
mocked_imaplib_server.fetch = mock.Mock(side_effect=lambda x, _: imap_emails[x])
|
mocked_imaplib_server.fetch = mock.Mock(side_effect=lambda x, _: imap_emails[x])
|
||||||
with mock.patch('helpdesk.management.commands.get_email.imaplib', autospec=True) as mocked_imaplib:
|
with mock.patch('helpdesk.email.imaplib', autospec=True) as mocked_imaplib:
|
||||||
mocked_imaplib.IMAP4 = mock.Mock(return_value=mocked_imaplib_server)
|
mocked_imaplib.IMAP4 = mock.Mock(return_value=mocked_imaplib_server)
|
||||||
call_command('get_email')
|
call_command('get_email')
|
||||||
|
|
||||||
@ -701,8 +701,8 @@ class GetEmailCCHandling(TestCase):
|
|||||||
test_email = "To: queue@example.com\nCc: " + test_email_cc_one + ", " + test_email_cc_one + ", " + test_email_cc_two + ", " + test_email_cc_three + "\nCC: " + test_email_cc_one + ", " + test_email_cc_three + ", " + test_email_cc_four + ", " + ticket_user_emails + "\nFrom: " + test_email_from + "\nSubject: " + test_email_subject + "\n\n" + test_email_body
|
test_email = "To: queue@example.com\nCc: " + test_email_cc_one + ", " + test_email_cc_one + ", " + test_email_cc_two + ", " + test_email_cc_three + "\nCC: " + test_email_cc_one + ", " + test_email_cc_three + ", " + test_email_cc_four + ", " + ticket_user_emails + "\nFrom: " + test_email_from + "\nSubject: " + test_email_subject + "\n\n" + test_email_body
|
||||||
test_mail_len = len(test_email)
|
test_mail_len = len(test_email)
|
||||||
|
|
||||||
with mock.patch('helpdesk.management.commands.get_email.listdir') as mocked_listdir, \
|
with mock.patch('helpdesk.email.listdir') as mocked_listdir, \
|
||||||
mock.patch('helpdesk.management.commands.get_email.isfile') as mocked_isfile, \
|
mock.patch('helpdesk.email.isfile') as mocked_isfile, \
|
||||||
mock.patch('builtins.open' if six.PY3 else '__builtin__.open', mock.mock_open(read_data=test_email)):
|
mock.patch('builtins.open' if six.PY3 else '__builtin__.open', mock.mock_open(read_data=test_email)):
|
||||||
|
|
||||||
mocked_isfile.return_value = True
|
mocked_isfile.return_value = True
|
||||||
|
|||||||
Loading…
Reference in New Issue
Block a user