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fix incorrect filtering of tickets for t > 30 & t < 60 days.

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fix potential divide by zero error.
This commit is contained in:
Andreas Kotowicz 2012-07-03 14:01:08 +02:00
parent 36471cd868
commit 9f205552e7
1 changed files with 12 additions and 8 deletions
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20
helpdesk/views/staff.py
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@ -32,7 +32,7 @@ from helpdesk.lib import send_templated_mail, query_to_dict, apply_query, safe_t
from helpdesk.models import Ticket, Queue, FollowUp, TicketChange, PreSetReply, Attachment, SavedSearch, IgnoreEmail, TicketCC, TicketDependency
from helpdesk.settings import HAS_TAG_SUPPORT
from helpdesk import settings as helpdesk_settings
if HAS_TAG_SUPPORT:
from tagging.models import Tag, TaggedItem
@ -1344,7 +1344,11 @@ def calc_average_nbr_days_until_ticket_resolved(Tickets):
days_per_ticket += days_this_ticket
days_each_ticket.append(days_this_ticket)
mean_per_ticket = days_per_ticket / nbr_closed_tickets
if nbr_closed_tickets > 0:
mean_per_ticket = days_per_ticket / nbr_closed_tickets
else:
mean_per_ticket = 0
return mean_per_ticket
def calc_basic_ticket_stats(Ticket):
@ -1361,16 +1365,16 @@ def calc_basic_ticket_stats(Ticket):
date_30_str = date_30.strftime('%Y-%m-%d')
date_60_str = date_60.strftime('%Y-%m-%d')
# < 30
ota_le_30 = all_open_tickets.filter(created__gt = date_30)
# > 0 & <= 30
ota_le_30 = all_open_tickets.filter(created__gte = date_30_str)
N_ota_le_30 = len(ota_le_30)
# > 30 & < 60
ota_le_60_ge_30 = all_open_tickets.filter(created__gte = date_60, created__lte = date_30)
# >= 30 & <= 60
ota_le_60_ge_30 = all_open_tickets.filter(created__gte = date_60_str, created__lte = date_30_str)
N_ota_le_60_ge_30 = len(ota_le_60_ge_30)
# > 60
ota_ge_60 = all_open_tickets.filter(created__lt = date_60)
# >= 60
ota_ge_60 = all_open_tickets.filter(created__lte = date_60_str)
N_ota_ge_60 = len(ota_ge_60)
# (O)pen (T)icket (S)tats