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https://gitea.mueller.network/extern/django-helpdesk.git
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Add redirect_from_chosen_ticket helper function
Moves the whole handling to own block, reducing complexity greatly.
This commit is contained in:
Martin Whitehouse
parent
eb11c4fe0e
commit
a248181857
@ -1031,6 +1031,102 @@ def merge_ticket_values(
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}
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def redirect_from_chosen_ticket(
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request,
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chosen_ticket,
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tickets,
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custom_fields
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) -> HttpResponseRedirect:
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# Save ticket fields values
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for attribute, __ in TICKET_ATTRIBUTES:
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id_for_attribute = request.POST.get(attribute)
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if id_for_attribute != chosen_ticket.id:
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try:
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selected_ticket = tickets.get(id=id_for_attribute)
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except (Ticket.DoesNotExist, ValueError):
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continue
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# Check if attr is a get_FIELD_display
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if attribute.startswith('get_') and attribute.endswith('_display'):
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# Keep only the FIELD part
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attribute = attribute[4:-8]
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# Get value from selected ticket and then save it on
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# the chosen ticket
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value = getattr(selected_ticket, attribute)
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setattr(chosen_ticket, attribute, value)
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# Save custom fields values
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for custom_field in custom_fields:
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id_for_custom_field = request.POST.get(custom_field.name)
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if id_for_custom_field != chosen_ticket.id:
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try:
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selected_ticket = tickets.get(
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id=id_for_custom_field)
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except (Ticket.DoesNotExist, ValueError):
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continue
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# Check if the value for this ticket custom field
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# exists
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try:
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value = selected_ticket.ticketcustomfieldvalue_set.get(
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field=custom_field).value
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except TicketCustomFieldValue.DoesNotExist:
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continue
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# Create the custom field value or update it with the
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# value from the selected ticket
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custom_field_value, created = chosen_ticket.ticketcustomfieldvalue_set.get_or_create(
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field=custom_field,
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defaults={'value': value}
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)
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if not created:
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custom_field_value.value = value
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custom_field_value.save(update_fields=['value'])
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# Save changes
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chosen_ticket.save()
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# For other tickets, save the link to the ticket in which they have been merged to
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# and set status to DUPLICATE
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for ticket in tickets.exclude(id=chosen_ticket.id):
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ticket.merged_to = chosen_ticket
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ticket.status = Ticket.DUPLICATE_STATUS
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ticket.save()
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# Send mail to submitter email and ticket CC to let them
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# know ticket has been merged
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context = safe_template_context(ticket)
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if ticket.submitter_email:
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send_templated_mail(
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template_name='merged',
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context=context,
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recipients=[ticket.submitter_email],
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bcc=[
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cc.email_address for cc in ticket.ticketcc_set.select_related('user')],
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sender=ticket.queue.from_address,
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fail_silently=True
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)
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# Move all followups and update their title to know they
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# come from another ticket
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ticket.followup_set.update(
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ticket=chosen_ticket,
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# Next might exceed maximum 200 characters limit
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title=_('[Merged from #%(id)d] %(title)s') % {
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'id': ticket.id, 'title': ticket.title}
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)
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# Add submitter_email, assigned_to email and ticketcc to
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# chosen ticket if necessary
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chosen_ticket.add_email_to_ticketcc_if_not_in(
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email=ticket.submitter_email)
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if ticket.assigned_to and ticket.assigned_to.email:
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chosen_ticket.add_email_to_ticketcc_if_not_in(
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email=ticket.assigned_to.email)
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for ticketcc in ticket.ticketcc_set.all():
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chosen_ticket.add_email_to_ticketcc_if_not_in(
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ticketcc=ticketcc)
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return redirect(chosen_ticket)
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@staff_member_required
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def merge_tickets(request):
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"""
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@ -1060,94 +1156,12 @@ def merge_tickets(request):
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'Please choose a ticket in which the others will be merged into.')
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)
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else:
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# Save ticket fields values
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for attribute, __ in TICKET_ATTRIBUTES:
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id_for_attribute = request.POST.get(attribute)
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if id_for_attribute != chosen_ticket.id:
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try:
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selected_ticket = tickets.get(id=id_for_attribute)
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except (Ticket.DoesNotExist, ValueError):
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continue
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# Check if attr is a get_FIELD_display
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if attribute.startswith('get_') and attribute.endswith('_display'):
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# Keep only the FIELD part
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attribute = attribute[4:-8]
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# Get value from selected ticket and then save it on
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# the chosen ticket
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value = getattr(selected_ticket, attribute)
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setattr(chosen_ticket, attribute, value)
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# Save custom fields values
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for custom_field in custom_fields:
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id_for_custom_field = request.POST.get(custom_field.name)
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if id_for_custom_field != chosen_ticket.id:
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try:
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selected_ticket = tickets.get(
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id=id_for_custom_field)
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except (Ticket.DoesNotExist, ValueError):
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continue
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# Check if the value for this ticket custom field
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# exists
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try:
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value = selected_ticket.ticketcustomfieldvalue_set.get(
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field=custom_field).value
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except TicketCustomFieldValue.DoesNotExist:
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continue
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# Create the custom field value or update it with the
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# value from the selected ticket
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custom_field_value, created = chosen_ticket.ticketcustomfieldvalue_set.get_or_create(
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field=custom_field,
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defaults={'value': value}
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)
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if not created:
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custom_field_value.value = value
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custom_field_value.save(update_fields=['value'])
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# Save changes
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chosen_ticket.save()
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# For other tickets, save the link to the ticket in which they have been merged to
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# and set status to DUPLICATE
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for ticket in tickets.exclude(id=chosen_ticket.id):
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ticket.merged_to = chosen_ticket
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ticket.status = Ticket.DUPLICATE_STATUS
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ticket.save()
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# Send mail to submitter email and ticket CC to let them
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# know ticket has been merged
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context = safe_template_context(ticket)
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if ticket.submitter_email:
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send_templated_mail(
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template_name='merged',
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context=context,
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recipients=[ticket.submitter_email],
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bcc=[
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cc.email_address for cc in ticket.ticketcc_set.select_related('user')],
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sender=ticket.queue.from_address,
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fail_silently=True
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)
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# Move all followups and update their title to know they
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# come from another ticket
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ticket.followup_set.update(
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ticket=chosen_ticket,
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# Next might exceed maximum 200 characters limit
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title=_('[Merged from #%(id)d] %(title)s') % {
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'id': ticket.id, 'title': ticket.title}
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)
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# Add submitter_email, assigned_to email and ticketcc to
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# chosen ticket if necessary
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chosen_ticket.add_email_to_ticketcc_if_not_in(
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email=ticket.submitter_email)
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if ticket.assigned_to and ticket.assigned_to.email:
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chosen_ticket.add_email_to_ticketcc_if_not_in(
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email=ticket.assigned_to.email)
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for ticketcc in ticket.ticketcc_set.all():
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chosen_ticket.add_email_to_ticketcc_if_not_in(
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ticketcc=ticketcc)
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return redirect(chosen_ticket)
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return redirect_from_chosen_ticket(
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request,
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chosen_ticket,
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tickets,
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custom_fields
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)
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return render(request, 'helpdesk/ticket_merge.html', {
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'tickets': tickets,
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