diff --git a/helpdesk/views/staff.py b/helpdesk/views/staff.py
index 812644b3..f904ae40 100644
--- a/helpdesk/views/staff.py
+++ b/helpdesk/views/staff.py
@@ -508,6 +508,7 @@ def update_ticket(request, ticket_id, public=False):
                     recipients=cc.email_address,
                     sender=ticket.queue.from_address,
                     fail_silently=True,
+                    files=files,
                     )
                 messages_sent_to.append(cc.email_address)