diff --git a/helpdesk/locale/zh_CN/LC_MESSAGES/django.mo b/helpdesk/locale/zh_CN/LC_MESSAGES/django.mo
index 9528b03f..765be4ab 100644
Binary files a/helpdesk/locale/zh_CN/LC_MESSAGES/django.mo and b/helpdesk/locale/zh_CN/LC_MESSAGES/django.mo differ
diff --git a/helpdesk/locale/zh_CN/LC_MESSAGES/django.po b/helpdesk/locale/zh_CN/LC_MESSAGES/django.po
index 001f5c4b..d8374d72 100644
--- a/helpdesk/locale/zh_CN/LC_MESSAGES/django.po
+++ b/helpdesk/locale/zh_CN/LC_MESSAGES/django.po
@@ -4,14 +4,15 @@
 # 
 # Translators:
 # Translators:
+# pjsong <pjsong3101@163.com>, 2017
 msgid ""
 msgstr ""
 "Project-Id-Version: django-helpdesk\n"
 "Report-Msgid-Bugs-To: http://github.com/RossP/django-helpdesk/issues\n"
 "POT-Creation-Date: 2014-07-26 14:14+0200\n"
-"PO-Revision-Date: 2014-08-01 09:58+0000\n"
-"Last-Translator: Ross Poulton <ross@rossp.org>\n"
-"Language-Team: Chinese (China) (http://www.transifex.com/projects/p/django-helpdesk/language/zh_CN/)\n"
+"PO-Revision-Date: 2017-12-06 08:13+0000\n"
+"Last-Translator: pjsong <pjsong3101@163.com>\n"
+"Language-Team: Chinese (China) (http://www.transifex.com/django-helpdesk/django-helpdesk/language/zh_CN/)\n"
 "MIME-Version: 1.0\n"
 "Content-Type: text/plain; charset=UTF-8\n"
 "Content-Transfer-Encoding: 8bit\n"
@@ -27,35 +28,35 @@ msgstr ""
 #: templates/helpdesk/ticket_list.html:225 views/staff.py:1032
 #: views/staff.py:1038 views/staff.py:1044 views/staff.py:1050
 msgid "Queue"
-msgstr ""
+msgstr "所有待办"
 
 #: forms.py:137
 msgid "Summary of the problem"
-msgstr ""
+msgstr "问题描述"
 
 #: forms.py:142
 msgid "Submitter E-Mail Address"
-msgstr ""
+msgstr "提交者邮件"
 
 #: forms.py:144
 msgid ""
 "This e-mail address will receive copies of all public updates to this "
 "ticket."
-msgstr ""
+msgstr "此邮箱将收到此工单的所有公开更新"
 
 #: forms.py:150
 msgid "Description of Issue"
-msgstr ""
+msgstr "问题描述"
 
 #: forms.py:157
 msgid "Case owner"
-msgstr ""
+msgstr "案子所有者"
 
 #: forms.py:158
 msgid ""
 "If you select an owner other than yourself, they'll be e-mailed details of "
 "this ticket immediately."
-msgstr ""
+msgstr "如果选择自己之外的所有者， 他们将马上收到此工单的邮件"
 
 #: forms.py:166 models.py:327 management/commands/escalate_tickets.py:154
 #: templates/helpdesk/public_view_ticket.html:23
@@ -63,121 +64,121 @@ msgstr ""
 #: templates/helpdesk/ticket_desc_table.html:47
 #: templates/helpdesk/ticket_list.html:94 views/staff.py:429
 msgid "Priority"
-msgstr ""
+msgstr "优先级"
 
 #: forms.py:167
 msgid "Please select a priority carefully. If unsure, leave it as '3'."
-msgstr ""
+msgstr "请认真选择优先级，如果不确定， 选择默认3"
 
 #: forms.py:174 forms.py:365 models.py:335 templates/helpdesk/ticket.html:186
 #: views/staff.py:439
 msgid "Due on"
-msgstr ""
+msgstr "截止至"
 
 #: forms.py:186 forms.py:370
 msgid "Attach File"
-msgstr ""
+msgstr "附件"
 
 #: forms.py:187 forms.py:371
 msgid "You can attach a file such as a document or screenshot to this ticket."
-msgstr ""
+msgstr "你可以附加文档或者截屏到这个工单"
 
 #: forms.py:240
 msgid "Ticket Opened"
-msgstr ""
+msgstr "开工单"
 
 #: forms.py:247
 #, python-format
 msgid "Ticket Opened & Assigned to %(name)s"
-msgstr ""
+msgstr "已开 & 已分配给 %(name)s"
 
 #: forms.py:337
 msgid "Summary of your query"
-msgstr ""
+msgstr "查询摘要"
 
 #: forms.py:342
 msgid "Your E-Mail Address"
-msgstr ""
+msgstr "邮箱地址"
 
 #: forms.py:343
 msgid "We will e-mail you when your ticket is updated."
-msgstr ""
+msgstr "当您的ticket有更新，我们将给您发邮件"
 
 #: forms.py:348
 msgid "Description of your issue"
-msgstr ""
+msgstr "问题描述"
 
 #: forms.py:350
 msgid ""
 "Please be as descriptive as possible, including any details we may need to "
 "address your query."
-msgstr ""
+msgstr "请保持描述性， 包括为了表示您的查询，我们所需要的任何细节"
 
 #: forms.py:358
 msgid "Urgency"
-msgstr ""
+msgstr "紧急程度"
 
 #: forms.py:359
 msgid "Please select a priority carefully."
-msgstr ""
+msgstr "请认真选择优先级"
 
 #: forms.py:419
 msgid "Ticket Opened Via Web"
-msgstr ""
+msgstr "工单已通过web打开"
 
 #: forms.py:486
 msgid "Show Ticket List on Login?"
-msgstr ""
+msgstr "登录之后是否显示工单列表？"
 
 #: forms.py:487
 msgid "Display the ticket list upon login? Otherwise, the dashboard is shown."
-msgstr ""
+msgstr "登录之后显示工单吗？ 如果否， 则显示仪表盘"
 
 #: forms.py:492
 msgid "E-mail me on ticket change?"
-msgstr ""
+msgstr "工单更改要通知您吗？"
 
 #: forms.py:493
 msgid ""
 "If you're the ticket owner and the ticket is changed via the web by somebody"
 " else, do you want to receive an e-mail?"
-msgstr ""
+msgstr "如果您是工单所有者， 且工单被其他人通过web改变了， 您希望收到邮件吗？"
 
 #: forms.py:498
 msgid "E-mail me when assigned a ticket?"
-msgstr ""
+msgstr "当工单分配给您，要给您发邮件吗？"
 
 #: forms.py:499
 msgid ""
 "If you are assigned a ticket via the web, do you want to receive an e-mail?"
-msgstr ""
+msgstr "如果有工单分配到了您，您是否愿意收到邮件？"
 
 #: forms.py:504
 msgid "E-mail me when a ticket is changed via the API?"
-msgstr ""
+msgstr "当工单通过api改变时， 要通知您吗？"
 
 #: forms.py:505
 msgid "If a ticket is altered by the API, do you want to receive an e-mail?"
-msgstr ""
+msgstr "如果工单被api改变， 您愿意收到邮件吗？"
 
 #: forms.py:510
 msgid "Number of tickets to show per page"
-msgstr ""
+msgstr "每个页面显示的工单数量"
 
 #: forms.py:511
 msgid "How many tickets do you want to see on the Ticket List page?"
-msgstr ""
+msgstr "工单列表页面显示的工单数量"
 
 #: forms.py:518
 msgid "Use my e-mail address when submitting tickets?"
-msgstr ""
+msgstr "当提交工单时使用我的邮箱地址吗？"
 
 #: forms.py:519
 msgid ""
 "When you submit a ticket, do you want to automatically use your e-mail "
 "address as the submitter address? You can type a different e-mail address "
 "when entering the ticket if needed, this option only changes the default."
-msgstr ""
+msgstr "当提交工单， 您愿意自动使用您的邮箱地址作为提交者地址吗？ 提交表单时如果需要， 您可以改变缺省的选项，输入一个不同的邮箱地址。"
 
 #: models.py:35 models.py:261 models.py:503 models.py:817 models.py:853
 #: templates/helpdesk/dashboard.html:58 templates/helpdesk/dashboard.html:78
@@ -185,256 +186,256 @@ msgstr ""
 #: templates/helpdesk/ticket.html:178 templates/helpdesk/ticket_list.html:85
 #: templates/helpdesk/ticket_list.html:225 views/staff.py:419
 msgid "Title"
-msgstr ""
+msgstr "标题"
 
 #: models.py:40 models.py:822 models.py:1206
 msgid "Slug"
-msgstr ""
+msgstr "地址栏表示"
 
 #: models.py:41
 msgid ""
 "This slug is used when building ticket ID's. Once set, try not to change it "
 "or e-mailing may get messy."
-msgstr ""
+msgstr "本地址栏表示在构建工单ID时使用。 一旦设置不要更改， 否则可能导致邮件功能混乱"
 
 #: models.py:46 models.py:1054 models.py:1129 models.py:1203
 #: templates/helpdesk/email_ignore_list.html:13
 #: templates/helpdesk/ticket_cc_list.html:15
 msgid "E-Mail Address"
-msgstr ""
+msgstr "邮件地址"
 
 #: models.py:49
 msgid ""
 "All outgoing e-mails for this queue will use this e-mail address. If you use"
 " IMAP or POP3, this should be the e-mail address for that mailbox."
-msgstr ""
+msgstr "本待办主题下，所有出去的邮件将使用本地址。 如果您使用IMAP或者POP3,这里应该是那个邮箱的地址"
 
 #: models.py:55 models.py:794
 msgid "Locale"
-msgstr ""
+msgstr "地区"
 
 #: models.py:59
 msgid ""
 "Locale of this queue. All correspondence in this queue will be in this "
 "language."
-msgstr ""
+msgstr "待办所属的地区。 这个代办下对应的任务使用该语言"
 
 #: models.py:63
 msgid "Allow Public Submission?"
-msgstr ""
+msgstr "允许公共提交？"
 
 #: models.py:66
 msgid "Should this queue be listed on the public submission form?"
-msgstr ""
+msgstr "是否该待办显示在公共提交表单？"
 
 #: models.py:71
 msgid "Allow E-Mail Submission?"
-msgstr ""
+msgstr "允许邮件提交？"
 
 #: models.py:74
 msgid "Do you want to poll the e-mail box below for new tickets?"
-msgstr ""
+msgstr "您是否愿意通过以下的邮件查询得到新的工单？"
 
 #: models.py:79
 msgid "Escalation Days"
-msgstr ""
+msgstr "提升天数"
 
 #: models.py:82
 msgid ""
 "For tickets which are not held, how often do you wish to increase their "
 "priority? Set to 0 for no escalation."
-msgstr ""
+msgstr "对于不固定的工单， 多久您希望提升其优先级？ 设置0表示不提升"
 
 #: models.py:87
 msgid "New Ticket CC Address"
-msgstr ""
+msgstr "新工单CC的地址"
 
 #: models.py:91
 msgid ""
 "If an e-mail address is entered here, then it will receive notification of "
 "all new tickets created for this queue. Enter a comma between multiple "
 "e-mail addresses."
-msgstr ""
+msgstr "如果此处输入邮件地址，该地址将收到本待办下所有新创建的工单。多个邮件地址用逗号分隔"
 
 #: models.py:97
 msgid "Updated Ticket CC Address"
-msgstr ""
+msgstr "更新工单CC的地址"
 
 #: models.py:101
 msgid ""
 "If an e-mail address is entered here, then it will receive notification of "
 "all activity (new tickets, closed tickets, updates, reassignments, etc) for "
 "this queue. Separate multiple addresses with a comma."
-msgstr ""
+msgstr "此处输入的邮件地址， 将收到本代办下所有的活动(新工单，关闭工单，更新，重分配等)。多个邮件地址用逗号分隔。"
 
 #: models.py:108
 msgid "E-Mail Box Type"
-msgstr ""
+msgstr "邮箱类型"
 
 #: models.py:110
 msgid "POP 3"
-msgstr ""
+msgstr "POP3"
 
 #: models.py:110
 msgid "IMAP"
-msgstr ""
+msgstr "IMAP"
 
 #: models.py:113
 msgid ""
 "E-Mail server type for creating tickets automatically from a mailbox - both "
 "POP3 and IMAP are supported."
-msgstr ""
+msgstr "通过邮箱自动创建工单的邮件服务器类型。 同时支持POP3和IMAP"
 
 #: models.py:118
 msgid "E-Mail Hostname"
-msgstr ""
+msgstr "邮箱主机名"
 
 #: models.py:122
 msgid ""
 "Your e-mail server address - either the domain name or IP address. May be "
 "\"localhost\"."
-msgstr ""
+msgstr "您邮箱服务器地址-域名或者ip. 可能是localhost"
 
 #: models.py:127
 msgid "E-Mail Port"
-msgstr ""
+msgstr "邮件端口"
 
 #: models.py:130
 msgid ""
 "Port number to use for accessing e-mail. Default for POP3 is \"110\", and "
 "for IMAP is \"143\". This may differ on some servers. Leave it blank to use "
 "the defaults."
-msgstr ""
+msgstr "访问邮件使用的端口。 缺省下POP3用110, IMAP用143. 不同服务器可能有差别。如果使用缺省，保持空白。"
 
 #: models.py:136
 msgid "Use SSL for E-Mail?"
-msgstr ""
+msgstr "邮箱使用SSL？"
 
 #: models.py:139
 msgid ""
 "Whether to use SSL for IMAP or POP3 - the default ports when using SSL are "
 "993 for IMAP and 995 for POP3."
-msgstr ""
+msgstr "IMAP或POP3是否使用SSL-当使用SSL, IMAP是993, POP3是995"
 
 #: models.py:144
 msgid "E-Mail Username"
-msgstr ""
+msgstr "邮箱用户名"
 
 #: models.py:148
 msgid "Username for accessing this mailbox."
-msgstr ""
+msgstr "访问本邮箱使用的用户名"
 
 #: models.py:152
 msgid "E-Mail Password"
-msgstr ""
+msgstr "邮箱密码"
 
 #: models.py:156
 msgid "Password for the above username"
-msgstr ""
+msgstr "以上用户名的密码"
 
 #: models.py:160
 msgid "IMAP Folder"
-msgstr ""
+msgstr "IMAP文件夹"
 
 #: models.py:164
 msgid ""
 "If using IMAP, what folder do you wish to fetch messages from? This allows "
 "you to use one IMAP account for multiple queues, by filtering messages on "
 "your IMAP server into separate folders. Default: INBOX."
-msgstr ""
+msgstr "如果使用IMAP，您希望获取哪个文件夹的消息？ 本功能允许您使用一个IMAP帐号访问多个待办。把您IMAP服务器上的消息分开到不同的文件夹即可。缺省：收件箱"
 
 #: models.py:171
 msgid "E-Mail Check Interval"
-msgstr ""
+msgstr "邮箱检查间隔"
 
 #: models.py:172
 msgid "How often do you wish to check this mailbox? (in Minutes)"
-msgstr ""
+msgstr "隔多久您希望检查此邮箱?(分钟单位)"
 
 #: models.py:191 templates/helpdesk/email_ignore_list.html:13
 msgid "Queues"
-msgstr ""
+msgstr "代办"
 
 #: models.py:245 templates/helpdesk/dashboard.html:15
 #: templates/helpdesk/ticket.html:138
 msgid "Open"
-msgstr ""
+msgstr "打开"
 
 #: models.py:246 templates/helpdesk/ticket.html:144
 #: templates/helpdesk/ticket.html.py:150 templates/helpdesk/ticket.html:155
 #: templates/helpdesk/ticket.html.py:159
 msgid "Reopened"
-msgstr ""
+msgstr "重新打开"
 
 #: models.py:247 templates/helpdesk/dashboard.html:15
 #: templates/helpdesk/ticket.html:139 templates/helpdesk/ticket.html.py:145
 #: templates/helpdesk/ticket.html:151
 msgid "Resolved"
-msgstr ""
+msgstr "已解决"
 
 #: models.py:248 templates/helpdesk/dashboard.html:15
 #: templates/helpdesk/ticket.html:140 templates/helpdesk/ticket.html.py:146
 #: templates/helpdesk/ticket.html:152 templates/helpdesk/ticket.html.py:156
 msgid "Closed"
-msgstr ""
+msgstr "已关闭"
 
 #: models.py:249 templates/helpdesk/ticket.html:141
 #: templates/helpdesk/ticket.html.py:147 templates/helpdesk/ticket.html:160
 msgid "Duplicate"
-msgstr ""
+msgstr "重复"
 
 #: models.py:253
 msgid "1. Critical"
-msgstr ""
+msgstr "1. 严重"
 
 #: models.py:254
 msgid "2. High"
-msgstr ""
+msgstr "2. 高"
 
 #: models.py:255
 msgid "3. Normal"
-msgstr ""
+msgstr "3. 一般"
 
 #: models.py:256
 msgid "4. Low"
-msgstr ""
+msgstr "4. 低"
 
 #: models.py:257
 msgid "5. Very Low"
-msgstr ""
+msgstr "5. 很低"
 
 #: models.py:271 templates/helpdesk/dashboard.html:100
 #: templates/helpdesk/ticket_list.html:82
 #: templates/helpdesk/ticket_list.html:225
 msgid "Created"
-msgstr ""
+msgstr "已创建"
 
 #: models.py:273
 msgid "Date this ticket was first created"
-msgstr ""
+msgstr "工单创建日期"
 
 #: models.py:277
 msgid "Modified"
-msgstr ""
+msgstr "已修改"
 
 #: models.py:279
 msgid "Date this ticket was most recently changed."
-msgstr ""
+msgstr "工单最近修改日期"
 
 #: models.py:283 templates/helpdesk/public_view_ticket.html:18
 #: templates/helpdesk/ticket_desc_table.html:42
 msgid "Submitter E-Mail"
-msgstr ""
+msgstr "提交者邮箱"
 
 #: models.py:286
 msgid ""
 "The submitter will receive an email for all public follow-ups left for this "
 "task."
-msgstr ""
+msgstr "提交者将收到本任务的所有跟进"
 
 #: models.py:295
 msgid "Assigned to"
-msgstr ""
+msgstr "分配给"
 
 #: models.py:299 templates/helpdesk/dashboard.html:58
 #: templates/helpdesk/dashboard.html:78 templates/helpdesk/dashboard.html:124
@@ -442,703 +443,703 @@ msgstr ""
 #: templates/helpdesk/ticket_list.html:91
 #: templates/helpdesk/ticket_list.html:225
 msgid "Status"
-msgstr ""
+msgstr "状态"
 
 #: models.py:305
 msgid "On Hold"
-msgstr ""
+msgstr "待定"
 
 #: models.py:308
 msgid "If a ticket is on hold, it will not automatically be escalated."
-msgstr ""
+msgstr "如果工单待定，将自动提升级别"
 
 #: models.py:313 models.py:826 templates/helpdesk/public_view_ticket.html:41
 #: templates/helpdesk/ticket_desc_table.html:19
 msgid "Description"
-msgstr ""
+msgstr "描述"
 
 #: models.py:316
 msgid "The content of the customers query."
-msgstr ""
+msgstr "定制查询的内容"
 
 #: models.py:320 templates/helpdesk/public_view_ticket.html:48
 #: templates/helpdesk/ticket_desc_table.html:26
 msgid "Resolution"
-msgstr ""
+msgstr "解决方案"
 
 #: models.py:323
 msgid "The resolution provided to the customer by our staff."
-msgstr ""
+msgstr "员工提供给客户的解决方案"
 
 #: models.py:331
 msgid "1 = Highest Priority, 5 = Low Priority"
-msgstr ""
+msgstr "1=最高优先级, 5=低优先级"
 
 #: models.py:344
 msgid ""
 "The date this ticket was last escalated - updated automatically by "
 "management/commands/escalate_tickets.py."
-msgstr ""
+msgstr "最近优先级提升日期，通过management/commands/escalate_tickets.py自动升级"
 
 #: models.py:353 templates/helpdesk/ticket_desc_table.html:38
 #: views/feeds.py:95 views/feeds.py:121 views/feeds.py:173 views/staff.py:376
 msgid "Unassigned"
-msgstr ""
+msgstr "未分配"
 
 #: models.py:392
 msgid " - On Hold"
-msgstr ""
+msgstr "待定"
 
 #: models.py:394
 msgid " - Open dependencies"
-msgstr ""
+msgstr "打开依赖"
 
 #: models.py:448 models.py:494 models.py:1117 models.py:1280 models.py:1309
 #: templates/helpdesk/public_homepage.html:78
 #: templates/helpdesk/public_view_form.html:12
 msgid "Ticket"
-msgstr ""
+msgstr "工单"
 
 #: models.py:449 templates/helpdesk/navigation.html:17
 #: templates/helpdesk/ticket_list.html:2
 #: templates/helpdesk/ticket_list.html:224
 msgid "Tickets"
-msgstr ""
+msgstr "工单"
 
 #: models.py:498 models.py:738 models.py:1047 models.py:1200
 msgid "Date"
-msgstr ""
+msgstr "日期"
 
 #: models.py:510 views/staff.py:390
 msgid "Comment"
-msgstr ""
+msgstr "评论"
 
 #: models.py:516
 msgid "Public"
-msgstr ""
+msgstr "公开"
 
 #: models.py:519
 msgid ""
 "Public tickets are viewable by the submitter and all staff, but non-public "
 "tickets can only be seen by staff."
-msgstr ""
+msgstr "公开工单对提交者和所有员工可见，非公开工单只对员工可见。"
 
 #: models.py:527 models.py:922 models.py:1125 views/staff.py:1008
 #: views/staff.py:1014 views/staff.py:1020 views/staff.py:1026
 msgid "User"
-msgstr ""
+msgstr "用户"
 
 #: models.py:531 templates/helpdesk/ticket.html:135
 msgid "New Status"
-msgstr ""
+msgstr "新状态"
 
 #: models.py:535
 msgid "If the status was changed, what was it changed to?"
-msgstr ""
+msgstr "如果状态发生变更，变更到哪个状态？"
 
 #: models.py:542 models.py:566 models.py:628
 msgid "Follow-up"
-msgstr ""
+msgstr "跟进"
 
 #: models.py:543
 msgid "Follow-ups"
-msgstr ""
+msgstr "跟进"
 
 #: models.py:570 models.py:1285
 msgid "Field"
-msgstr ""
+msgstr "字段"
 
 #: models.py:575
 msgid "Old Value"
-msgstr ""
+msgstr "旧值"
 
 #: models.py:581
 msgid "New Value"
-msgstr ""
+msgstr "新值"
 
 #: models.py:589
 msgid "removed"
-msgstr ""
+msgstr "移除"
 
 #: models.py:591
 #, python-format
 msgid "set to %s"
-msgstr ""
+msgstr "设置为 %s"
 
 #: models.py:593
 #, python-format
 msgid "changed from \"%(old_value)s\" to \"%(new_value)s\""
-msgstr ""
+msgstr " 从\"%(old_value)s\" 更改为 \"%(new_value)s\""
 
 #: models.py:600
 msgid "Ticket change"
-msgstr ""
+msgstr "工单变更"
 
 #: models.py:601
 msgid "Ticket changes"
-msgstr ""
+msgstr "工单变更"
 
 #: models.py:632
 msgid "File"
-msgstr ""
+msgstr "文件"
 
 #: models.py:637
 msgid "Filename"
-msgstr ""
+msgstr "文件名"
 
 #: models.py:642
 msgid "MIME Type"
-msgstr ""
+msgstr "MIME 类型"
 
 #: models.py:647
 msgid "Size"
-msgstr ""
+msgstr "大小"
 
 #: models.py:648
 msgid "Size of this file in bytes"
-msgstr ""
+msgstr "文件字节大小"
 
 #: models.py:665
 msgid "Attachment"
-msgstr ""
+msgstr "附件"
 
 #: models.py:666
 msgid "Attachments"
-msgstr ""
+msgstr "附件"
 
 #: models.py:685
 msgid ""
 "Leave blank to allow this reply to be used for all queues, or select those "
 "queues you wish to limit this reply to."
-msgstr ""
+msgstr "留空表示允许回复给所有待办，或者选择你要的待办。"
 
 #: models.py:690 models.py:733 models.py:1042
 #: templates/helpdesk/email_ignore_list.html:13
 msgid "Name"
-msgstr ""
+msgstr "名字"
 
 #: models.py:692
 msgid ""
 "Only used to assist users with selecting a reply - not shown to the user."
-msgstr ""
+msgstr "仅用于帮助用户选择回复，不显示给用户。"
 
 #: models.py:697
 msgid "Body"
-msgstr ""
+msgstr "内容"
 
 #: models.py:698
 msgid ""
 "Context available: {{ ticket }} - ticket object (eg {{ ticket.title }}); {{ "
 "queue }} - The queue; and {{ user }} - the current user."
-msgstr ""
+msgstr "可用的上下文: {{ ticket }} - 目标工单  (比如 {{ ticket.title }}); {{ queue }} - 待办; 和{{ user }} - 当前用户。"
 
 #: models.py:705
 msgid "Pre-set reply"
-msgstr ""
+msgstr "预设置回复"
 
 #: models.py:706
 msgid "Pre-set replies"
-msgstr ""
+msgstr "预设置回复"
 
 #: models.py:727
 msgid ""
 "Leave blank for this exclusion to be applied to all queues, or select those "
 "queues you wish to exclude with this entry."
-msgstr ""
+msgstr "留空表示此排除应用到所有待办，或者选择你想应用的待办。"
 
 #: models.py:739
 msgid "Date on which escalation should not happen"
-msgstr ""
+msgstr "不发生提升的日期"
 
 #: models.py:746
 msgid "Escalation exclusion"
-msgstr ""
+msgstr "提升排除项"
 
 #: models.py:747
 msgid "Escalation exclusions"
-msgstr ""
+msgstr "提升排除项"
 
 #: models.py:760
 msgid "Template Name"
-msgstr ""
+msgstr "模板名"
 
 #: models.py:765
 msgid "Subject"
-msgstr ""
+msgstr "主题"
 
 #: models.py:767
 msgid ""
 "This will be prefixed with \"[ticket.ticket] ticket.title\". We recommend "
 "something simple such as \"(Updated\") or \"(Closed)\" - the same context is"
 " available as in plain_text, below."
-msgstr ""
+msgstr "此处添加 \"[ticket.ticket] ticket.title\"前缀. 我们推荐类似于 \"(已更新\") 或者 \"(已关闭)\"的简单形式 - 在下面的纯文本，上下文依然有效。"
 
 #: models.py:773
 msgid "Heading"
-msgstr ""
+msgstr "标题"
 
 #: models.py:775
 msgid ""
 "In HTML e-mails, this will be the heading at the top of the email - the same"
 " context is available as in plain_text, below."
-msgstr ""
+msgstr "在HTML格式电邮中，这是邮件顶部的标题-下面的文本中上下文依然有效"
 
 #: models.py:781
 msgid "Plain Text"
-msgstr ""
+msgstr "纯文本"
 
 #: models.py:782
 msgid ""
 "The context available to you includes {{ ticket }}, {{ queue }}, and "
 "depending on the time of the call: {{ resolution }} or {{ comment }}."
-msgstr ""
+msgstr "可用的上下文包括 {{ ticket }}, {{ queue }}, 依赖调用时间: {{ resolution }} 或者 {{ comment }}."
 
 #: models.py:788
 msgid "HTML"
-msgstr ""
+msgstr "HTML"
 
 #: models.py:789
 msgid "The same context is available here as in plain_text, above."
-msgstr ""
+msgstr "与纯文本一样，可用同样的上下文"
 
 #: models.py:798
 msgid "Locale of this template."
-msgstr ""
+msgstr "模板的地区"
 
 #: models.py:806
 msgid "e-mail template"
-msgstr ""
+msgstr "邮件模板"
 
 #: models.py:807
 msgid "e-mail templates"
-msgstr ""
+msgstr "邮件模板"
 
 #: models.py:834
 msgid "Knowledge base category"
-msgstr ""
+msgstr "知识库分类"
 
 #: models.py:835
 msgid "Knowledge base categories"
-msgstr ""
+msgstr "知识库分类"
 
 #: models.py:849 templates/helpdesk/kb_index.html:11
 #: templates/helpdesk/public_homepage.html:11
 msgid "Category"
-msgstr ""
+msgstr "分类"
 
 #: models.py:858
 msgid "Question"
-msgstr ""
+msgstr "提问"
 
 #: models.py:862
 msgid "Answer"
-msgstr ""
+msgstr "回答"
 
 #: models.py:866
 msgid "Votes"
-msgstr ""
+msgstr "投票"
 
 #: models.py:867
 msgid "Total number of votes cast for this item"
-msgstr ""
+msgstr "此项的投票数量"
 
 #: models.py:872
 msgid "Positive Votes"
-msgstr ""
+msgstr "赞票"
 
 #: models.py:873
 msgid "Number of votes for this item which were POSITIVE."
-msgstr ""
+msgstr "踩票数"
 
 #: models.py:878
 msgid "Last Updated"
-msgstr ""
+msgstr "最近更新"
 
 #: models.py:879
 msgid "The date on which this question was most recently changed."
-msgstr ""
+msgstr "此提问最近更新时间"
 
 #: models.py:893
 msgid "Unrated"
-msgstr ""
+msgstr "未评级"
 
 #: models.py:901
 msgid "Knowledge base item"
-msgstr ""
+msgstr "知识库项"
 
 #: models.py:902
 msgid "Knowledge base items"
-msgstr ""
+msgstr "知识库项"
 
 #: models.py:926 templates/helpdesk/ticket_list.html:170
 msgid "Query Name"
-msgstr ""
+msgstr "查询名"
 
 #: models.py:928
 msgid "User-provided name for this query"
-msgstr ""
+msgstr "用户定义的查询名字"
 
 #: models.py:932
 msgid "Shared With Other Users?"
-msgstr ""
+msgstr "与其他用户共享？"
 
 #: models.py:935
 msgid "Should other users see this query?"
-msgstr ""
+msgstr "查询对其他用户可见？"
 
 #: models.py:939
 msgid "Search Query"
-msgstr ""
+msgstr "查询搜索"
 
 #: models.py:940
 msgid "Pickled query object. Be wary changing this."
-msgstr ""
+msgstr "酸查询对象， 改变要小心"
 
 #: models.py:950
 msgid "Saved search"
-msgstr ""
+msgstr "已保存搜索"
 
 #: models.py:951
 msgid "Saved searches"
-msgstr ""
+msgstr "已保存搜索"
 
 #: models.py:966
 msgid "Settings Dictionary"
-msgstr ""
+msgstr "设置字典"
 
 #: models.py:967
 msgid ""
 "This is a base64-encoded representation of a pickled Python dictionary. Do "
 "not change this field via the admin."
-msgstr ""
+msgstr "酸python字典的base64编码表示。不要通过管理员改变此字段"
 
 #: models.py:993
 msgid "User Setting"
-msgstr ""
+msgstr "用户设置"
 
 #: models.py:994 templates/helpdesk/navigation.html:37
 #: templates/helpdesk/user_settings.html:6
 msgid "User Settings"
-msgstr ""
+msgstr "用户设置"
 
 #: models.py:1036
 msgid ""
 "Leave blank for this e-mail to be ignored on all queues, or select those "
 "queues you wish to ignore this e-mail for."
-msgstr ""
+msgstr "留空表示次邮件被所有待办忽略。或者选择你需要忽略的待办."
 
 #: models.py:1048
 msgid "Date on which this e-mail address was added"
-msgstr ""
+msgstr "此邮箱地址添加日期"
 
 #: models.py:1056
 msgid ""
 "Enter a full e-mail address, or portions with wildcards, eg *@domain.com or "
 "postmaster@*."
-msgstr ""
+msgstr "输入全邮件地址，或者包含通配符比如*@domain.com或者postmaster@*"
 
 #: models.py:1061
 msgid "Save Emails in Mailbox?"
-msgstr ""
+msgstr "在邮箱保存邮件吗？"
 
 #: models.py:1064
 msgid ""
 "Do you want to save emails from this address in the mailbox? If this is "
 "unticked, emails from this address will be deleted."
-msgstr ""
+msgstr "邮箱中保存此地址的邮件吗？如果没有勾上，此地址的邮件将被删除"
 
 #: models.py:1101
 msgid "Ignored e-mail address"
-msgstr ""
+msgstr "忽略邮件地址"
 
 #: models.py:1102
 msgid "Ignored e-mail addresses"
-msgstr ""
+msgstr "忽略邮件地址"
 
 #: models.py:1124
 msgid "User who wishes to receive updates for this ticket."
-msgstr ""
+msgstr "希望收到此工单更新的用户"
 
 #: models.py:1132
 msgid "For non-user followers, enter their e-mail address"
-msgstr ""
+msgstr "输入非用户跟进者的邮箱地址"
 
 #: models.py:1136
 msgid "Can View Ticket?"
-msgstr ""
+msgstr "可以看工单？"
 
 #: models.py:1138
 msgid "Can this CC login to view the ticket details?"
-msgstr ""
+msgstr "此CC能登录查看工单详情？"
 
 #: models.py:1142
 msgid "Can Update Ticket?"
-msgstr ""
+msgstr "能更新工单？"
 
 #: models.py:1144
 msgid "Can this CC login and update the ticket?"
-msgstr ""
+msgstr "此CC能登录并更新工单？"
 
 #: models.py:1175
 msgid "Field Name"
-msgstr ""
+msgstr "字段名"
 
 #: models.py:1176
 msgid ""
 "As used in the database and behind the scenes. Must be unique and consist of"
 " only lowercase letters with no punctuation."
-msgstr ""
+msgstr "与数据库中用法一样， 必须唯一，且只有小写字母，无标点"
 
 #: models.py:1181
 msgid "Label"
-msgstr ""
+msgstr "标签"
 
 #: models.py:1183
 msgid "The display label for this field"
-msgstr ""
+msgstr "此字段的标签"
 
 #: models.py:1187
 msgid "Help Text"
-msgstr ""
+msgstr "帮助文本"
 
 #: models.py:1188
 msgid "Shown to the user when editing the ticket"
-msgstr ""
+msgstr "编辑工单时显示给用户"
 
 #: models.py:1194
 msgid "Character (single line)"
-msgstr ""
+msgstr "字符(单行)"
 
 #: models.py:1195
 msgid "Text (multi-line)"
-msgstr ""
+msgstr "文本(多行)"
 
 #: models.py:1196
 msgid "Integer"
-msgstr ""
+msgstr "整型"
 
 #: models.py:1197
 msgid "Decimal"
-msgstr ""
+msgstr "数字型"
 
 #: models.py:1198
 msgid "List"
-msgstr ""
+msgstr "列表"
 
 #: models.py:1199
 msgid "Boolean (checkbox yes/no)"
-msgstr ""
+msgstr "布尔型(单选yes/no)"
 
 #: models.py:1201
 msgid "Time"
-msgstr ""
+msgstr "时间"
 
 #: models.py:1202
 msgid "Date & Time"
-msgstr ""
+msgstr "时间&日期"
 
 #: models.py:1204
 msgid "URL"
-msgstr ""
+msgstr "网址"
 
 #: models.py:1205
 msgid "IP Address"
-msgstr ""
+msgstr "IP 地址"
 
 #: models.py:1210
 msgid "Data Type"
-msgstr ""
+msgstr "日期类型"
 
 #: models.py:1212
 msgid "Allows you to restrict the data entered into this field"
-msgstr ""
+msgstr "可以限制输入到此字段的数据"
 
 #: models.py:1217
 msgid "Maximum Length (characters)"
-msgstr ""
+msgstr "最大长度(字符)"
 
 #: models.py:1223
 msgid "Decimal Places"
-msgstr ""
+msgstr "小数位"
 
 #: models.py:1224
 msgid "Only used for decimal fields"
-msgstr ""
+msgstr "仅用于数字型字段"
 
 #: models.py:1230
 msgid "Add empty first choice to List?"
-msgstr ""
+msgstr "添加第一个空选项到列表吗？"
 
 #: models.py:1232
 msgid ""
 "Only for List: adds an empty first entry to the choices list, which enforces"
 " that the user makes an active choice."
-msgstr ""
+msgstr "仅用于列表：添加一个空项到列表，强制用户作出一个活跃选择"
 
 #: models.py:1236
 msgid "List Values"
-msgstr ""
+msgstr "列表值"
 
 #: models.py:1237
 msgid "For list fields only. Enter one option per line."
-msgstr ""
+msgstr "仅针对列表字段，每行添加一个选项"
 
 #: models.py:1243
 msgid "Ordering"
-msgstr ""
+msgstr "排序"
 
 #: models.py:1244
 msgid "Lower numbers are displayed first; higher numbers are listed later"
-msgstr ""
+msgstr "显示数字由低到高"
 
 #: models.py:1258
 msgid "Required?"
-msgstr ""
+msgstr "必填？"
 
 #: models.py:1259
 msgid "Does the user have to enter a value for this field?"
-msgstr ""
+msgstr "用户在此字段必须填入值？"
 
 #: models.py:1263
 msgid "Staff Only?"
-msgstr ""
+msgstr "仅员工？"
 
 #: models.py:1264
 msgid ""
 "If this is ticked, then the public submission form will NOT show this field"
-msgstr ""
+msgstr "如果勾上，公共提交的表单不会显示该字段"
 
 #: models.py:1273
 msgid "Custom field"
-msgstr ""
+msgstr "定制字段"
 
 #: models.py:1274
 msgid "Custom fields"
-msgstr ""
+msgstr "定制字段"
 
 #: models.py:1297
 msgid "Ticket custom field value"
-msgstr ""
+msgstr "工单定制字段值"
 
 #: models.py:1298
 msgid "Ticket custom field values"
-msgstr ""
+msgstr "工单定制字段值"
 
 #: models.py:1315
 msgid "Depends On Ticket"
-msgstr ""
+msgstr "依赖于工单"
 
 #: models.py:1324
 msgid "Ticket dependency"
-msgstr ""
+msgstr "工单依赖"
 
 #: models.py:1325
 msgid "Ticket dependencies"
-msgstr ""
+msgstr "工单依赖"
 
 #: management/commands/create_usersettings.py:25
 msgid ""
 "Check for user without django-helpdesk UserSettings and create settings if "
 "required. Uses settings.DEFAULT_USER_SETTINGS which can be overridden to "
 "suit your situation."
-msgstr ""
+msgstr "检查没有django-helpdesk UserSettings的用户，如果需要创建settings. 用settings.DEFAULT_USER_SETTINGS, 可以被重写来满足个人情况。"
 
 #: management/commands/escalate_tickets.py:148
 #, python-format
 msgid "Ticket escalated after %s days"
-msgstr ""
+msgstr "%s 天之后工单升级"
 
 #: management/commands/get_email.py:158
 msgid "Created from e-mail"
-msgstr ""
+msgstr "从邮件创建"
 
 #: management/commands/get_email.py:162
 msgid "Unknown Sender"
-msgstr ""
+msgstr "未知发送者"
 
 #: management/commands/get_email.py:216
 msgid ""
 "No plain-text email body available. Please see attachment "
 "email_html_body.html."
-msgstr ""
+msgstr "没有可用的纯文本邮件体。请参考附件 email_html_body.html"
 
 #: management/commands/get_email.py:220
 msgid "email_html_body.html"
-msgstr ""
+msgstr "email_html_body.html"
 
 #: management/commands/get_email.py:263
 #, python-format
 msgid "E-Mail Received from %(sender_email)s"
-msgstr ""
+msgstr "从 1%(sender_email)s处收到的邮件"
 
 #: management/commands/get_email.py:271
 #, python-format
 msgid "Ticket Re-Opened by E-Mail Received from %(sender_email)s"
-msgstr ""
+msgstr "从 1%(sender_email)s 处收到的邮件重开的公开"
 
 #: management/commands/get_email.py:329
 msgid " (Reopened)"
-msgstr ""
+msgstr "(重新打开)"
 
 #: management/commands/get_email.py:331
 msgid " (Updated)"
-msgstr ""
+msgstr "(已更新)"
 
 #: templates/helpdesk/attribution.html:2
 msgid ""
 "<a href='https://github.com/rossp/django-helpdesk'>django-helpdesk</a>."
-msgstr ""
+msgstr "<a href='https://github.com/rossp/django-helpdesk'>django-helpdesk</a>."
 
 #: templates/helpdesk/base.html:10
 msgid "Powered by django-helpdesk"
-msgstr ""
+msgstr "由 django-helpdesk 主导"
 
 #: templates/helpdesk/base.html:20 templates/helpdesk/rss_list.html:9
 #: templates/helpdesk/rss_list.html:24 templates/helpdesk/rss_list.html:31
 msgid "My Open Tickets"
-msgstr ""
+msgstr "我打开的工单"
 
 #: templates/helpdesk/base.html:21
 msgid "All Recent Activity"
-msgstr ""
+msgstr "所有最近的活动"
 
 #: templates/helpdesk/base.html:22 templates/helpdesk/dashboard.html:99
 #: templates/helpdesk/rss_list.html:15
 msgid "Unassigned Tickets"
-msgstr ""
+msgstr "未分配工单"
 
 #: templates/helpdesk/base.html:52 templates/helpdesk/public_base.html:6
 #: templates/helpdesk/public_base.html:18
 msgid "Helpdesk"
-msgstr ""
+msgstr "Helpdesk"
 
 #: templates/helpdesk/base.html:62 templates/helpdesk/rss_list.html:9
 #: templates/helpdesk/rss_list.html:12 templates/helpdesk/rss_list.html:15
 #: templates/helpdesk/rss_list.html:30 templates/helpdesk/rss_list.html:31
 msgid "RSS Icon"
-msgstr ""
+msgstr "RSS图标"
 
 #: templates/helpdesk/base.html:62 templates/helpdesk/rss_list.html:2
 #: templates/helpdesk/rss_list.html.py:4
 msgid "RSS Feeds"
-msgstr ""
+msgstr "RSS 种子"
 
 #: templates/helpdesk/base.html:63
 msgid "API"
-msgstr ""
+msgstr "API"
 
 #: templates/helpdesk/base.html:64 templates/helpdesk/system_settings.html:6
 msgid "System Settings"
-msgstr ""
+msgstr "系统设置"
 
 #: templates/helpdesk/confirm_delete_saved_query.html:3
 #: templates/helpdesk/ticket_list.html:146
 msgid "Delete Saved Query"
-msgstr ""
+msgstr "删除保存的查询"
 
 #: templates/helpdesk/confirm_delete_saved_query.html:6
 msgid "Delete Query"
-msgstr ""
+msgstr "删除查询"
 
 #: templates/helpdesk/confirm_delete_saved_query.html:8
 #, python-format
@@ -1146,130 +1147,130 @@ msgid ""
 "Are you sure you want to delete this saved filter "
 "(<em>%(query_title)s</em>)? To re-create it, you will need to manually re-"
 "filter your ticket listing."
-msgstr ""
+msgstr "确认删除保存的过滤器 (1%(query_title)s1)? 要重新创建， 你将需要手动重新过滤工单列表."
 
 #: templates/helpdesk/confirm_delete_saved_query.html:11
 msgid ""
 "You have shared this query, so other users may be using it. If you delete "
 "it, they will have to manually create their own query."
-msgstr ""
+msgstr "您已共享此查询，其他用户可以使用它。如果你删除，他们将必须手动创建自己的查询。"
 
 #: templates/helpdesk/confirm_delete_saved_query.html:14
 #: templates/helpdesk/delete_ticket.html:10
 msgid "No, Don't Delete It"
-msgstr ""
+msgstr "否，不要删除"
 
 #: templates/helpdesk/confirm_delete_saved_query.html:16
 #: templates/helpdesk/delete_ticket.html:12
 msgid "Yes - Delete It"
-msgstr ""
+msgstr "是， 删除"
 
 #: templates/helpdesk/create_ticket.html:3
 msgid "Create Ticket"
-msgstr ""
+msgstr "创建工单"
 
 #: templates/helpdesk/create_ticket.html:10
 #: templates/helpdesk/navigation.html:65 templates/helpdesk/navigation.html:68
 #: templates/helpdesk/public_homepage.html:27
 msgid "Submit a Ticket"
-msgstr ""
+msgstr "提交工单"
 
 #: templates/helpdesk/create_ticket.html:11
 #: templates/helpdesk/edit_ticket.html:11
 msgid "Unless otherwise stated, all fields are required."
-msgstr ""
+msgstr "除非其他说明， 所有字段都必须"
 
 #: templates/helpdesk/create_ticket.html:11
 #: templates/helpdesk/edit_ticket.html:11
 #: templates/helpdesk/public_homepage.html:28
 msgid "Please provide as descriptive a title and description as possible."
-msgstr ""
+msgstr "请提供描述性的标题和描述"
 
 #: templates/helpdesk/create_ticket.html:30
 #: templates/helpdesk/public_homepage.html:55
 msgid "Submit Ticket"
-msgstr ""
+msgstr "提交工单"
 
 #: templates/helpdesk/dashboard.html:2
 msgid "Helpdesk Dashboard"
-msgstr ""
+msgstr "helpdesk 仪表盘"
 
 #: templates/helpdesk/dashboard.html:9
 msgid ""
 "Welcome to your Helpdesk Dashboard! From here you can quickly see tickets "
 "submitted by you, tickets you are working on, and those tickets that have no"
 " owner."
-msgstr ""
+msgstr "欢迎来到helpdesk仪表盘。这里可以看到您提交的工单， 你正在工作的工单， 以及没有所有者的工单"
 
 #: templates/helpdesk/dashboard.html:14
 msgid "Helpdesk Summary"
-msgstr ""
+msgstr "helpdesk 摘要"
 
 #: templates/helpdesk/dashboard.html:36
 msgid "Current Ticket Stats"
-msgstr ""
+msgstr "当前工单状态"
 
 #: templates/helpdesk/dashboard.html:37
 msgid "Average number of days until ticket is closed (all tickets): "
-msgstr ""
+msgstr "工单关闭平均天数(所有工单)"
 
 #: templates/helpdesk/dashboard.html:38
 msgid ""
 "Average number of days until ticket is closed (tickets opened in last 60 "
 "days): "
-msgstr ""
+msgstr "工单关闭平均天数(最近60天打开的工单)"
 
 #: templates/helpdesk/dashboard.html:39
 msgid "Click"
-msgstr ""
+msgstr "点击"
 
 #: templates/helpdesk/dashboard.html:39
 msgid "for detailed average by month."
-msgstr ""
+msgstr "按月平均详细"
 
 #: templates/helpdesk/dashboard.html:40
 msgid "Distribution of open tickets, grouped by time period:"
-msgstr ""
+msgstr "根据时间范围分组，开工单的分布"
 
 #: templates/helpdesk/dashboard.html:41
 msgid "Days since opened"
-msgstr ""
+msgstr "打开天数"
 
 #: templates/helpdesk/dashboard.html:41
 msgid "Number of open tickets"
-msgstr ""
+msgstr "开放工单的数量"
 
 #: templates/helpdesk/dashboard.html:57
 msgid "All Tickets submitted by you"
-msgstr ""
+msgstr "您提交的所有工单"
 
 #: templates/helpdesk/dashboard.html:58 templates/helpdesk/dashboard.html:78
 #: templates/helpdesk/dashboard.html:100 templates/helpdesk/dashboard.html:124
 #: templates/helpdesk/ticket_list.html:225
 msgid "Pr"
-msgstr ""
+msgstr "Pr"
 
 #: templates/helpdesk/dashboard.html:58 templates/helpdesk/dashboard.html:78
 #: templates/helpdesk/dashboard.html:124
 msgid "Last Update"
-msgstr ""
+msgstr "最近更新"
 
 #: templates/helpdesk/dashboard.html:77
 msgid "Open Tickets assigned to you (you are working on this ticket)"
-msgstr ""
+msgstr "分配给您的开放工单(您正在工作的工单)"
 
 #: templates/helpdesk/dashboard.html:92
 msgid "You have no tickets assigned to you."
-msgstr ""
+msgstr "您没有被分配的工单"
 
 #: templates/helpdesk/dashboard.html:99
 msgid "(pick up a ticket if you start to work on it)"
-msgstr ""
+msgstr "(如果开始工作某个工单， 选择该工单)"
 
 #: templates/helpdesk/dashboard.html:110
 #: templates/helpdesk/ticket_desc_table.html:38
 msgid "Take"
-msgstr ""
+msgstr "拿走"
 
 #: templates/helpdesk/dashboard.html:110
 #: templates/helpdesk/email_ignore_list.html:13
@@ -1278,20 +1279,20 @@ msgstr ""
 #: templates/helpdesk/ticket_cc_list.html:23
 #: templates/helpdesk/ticket_list.html:262
 msgid "Delete"
-msgstr ""
+msgstr "删除"
 
 #: templates/helpdesk/dashboard.html:114
 msgid "There are no unassigned tickets."
-msgstr ""
+msgstr "没有未分配的工单"
 
 #: templates/helpdesk/dashboard.html:123
 msgid "Closed & resolved Tickets you used to work on"
-msgstr ""
+msgstr "您过去关闭 & 已解决的工单"
 
 #: templates/helpdesk/delete_ticket.html:3
 #: templates/helpdesk/delete_ticket.html:6
 msgid "Delete Ticket"
-msgstr ""
+msgstr "删除工单"
 
 #: templates/helpdesk/delete_ticket.html:8
 #, python-format
@@ -1299,57 +1300,57 @@ msgid ""
 "Are you sure you want to delete this ticket (<em>%(ticket_title)s</em>)? All"
 " traces of the ticket, including followups, attachments, and updates will be"
 " irreversibly removed."
-msgstr ""
+msgstr "您确认删除此工单 (<em>%(ticket_title)s</em>)? 此工单的所有痕迹包括跟进，附件，更新都将不可逆的删除."
 
 #: templates/helpdesk/edit_ticket.html:3
 msgid "Edit Ticket"
-msgstr ""
+msgstr "编辑工单"
 
 #: templates/helpdesk/edit_ticket.html:9
 msgid "Edit a Ticket"
-msgstr ""
+msgstr "编辑工单"
 
 #: templates/helpdesk/edit_ticket.html:13
 msgid "Note"
-msgstr ""
+msgstr "备注"
 
 #: templates/helpdesk/edit_ticket.html:13
 msgid ""
 "Editing a ticket does <em>not</em> send an e-mail to the ticket owner or "
 "submitter. No new details should be entered, this form should only be used "
 "to fix incorrect details or clean up the submission."
-msgstr ""
+msgstr "编辑工单 <em>并不</em> 发送邮件给工单所有者或者提交者。不要输入新的详情， 这个表单仅在修正错误的详情或者清理提交时使用. "
 
 #: templates/helpdesk/edit_ticket.html:33
 msgid "Save Changes"
-msgstr ""
+msgstr "保存变更"
 
 #: templates/helpdesk/email_ignore_add.html:3
 #: templates/helpdesk/email_ignore_add.html:6
 #: templates/helpdesk/email_ignore_add.html:23
 msgid "Ignore E-Mail Address"
-msgstr ""
+msgstr "忽略邮件地址"
 
 #: templates/helpdesk/email_ignore_add.html:8
 msgid ""
 "To ignore an e-mail address and prevent any emails from that address "
 "creating tickets automatically, enter the e-mail address below."
-msgstr ""
+msgstr "要忽略某个邮件地址，自动阻止该地址创建工单，输入邮件地址"
 
 #: templates/helpdesk/email_ignore_add.html:10
 msgid ""
 "You can either enter a whole e-mail address such as "
 "<em>email@domain.com</em> or a portion of an e-mail address with a wildcard,"
 " such as <em>*@domain.com</em> or <em>user@*</em>."
-msgstr ""
+msgstr "您可以输入像 <em>email@domain.com</em> 的整个邮件地址， 或者含通配符地址如 <em>*@domain.com</em> 或者 <em>user@*</em>."
 
 #: templates/helpdesk/email_ignore_del.html:3
 msgid "Delete Ignored E-Mail Address"
-msgstr ""
+msgstr "删除已忽略邮件地址"
 
 #: templates/helpdesk/email_ignore_del.html:6
 msgid "Un-Ignore E-Mail Address"
-msgstr ""
+msgstr "取消忽略邮件地址"
 
 #: templates/helpdesk/email_ignore_del.html:8
 #, python-format
@@ -1357,20 +1358,20 @@ msgid ""
 "Are you sure you wish to stop removing this email address "
 "(<em>%(email_address)s</em>) and allow their e-mails to automatically create"
 " tickets in your system? You can re-add this e-mail address at any time."
-msgstr ""
+msgstr "确认停止删除该邮件地址 (<em>%(email_address)s</em>) 且允许邮件在系统自动创建工单？您可以以后重新添加这个邮件地址。"
 
 #: templates/helpdesk/email_ignore_del.html:10
 msgid "Keep Ignoring It"
-msgstr ""
+msgstr "保持忽略"
 
 #: templates/helpdesk/email_ignore_del.html:12
 msgid "Stop Ignoring It"
-msgstr ""
+msgstr "停止忽略"
 
 #: templates/helpdesk/email_ignore_list.html:3
 #: templates/helpdesk/email_ignore_list.html:12
 msgid "Ignored E-Mail Addresses"
-msgstr ""
+msgstr "忽略邮件地址"
 
 #: templates/helpdesk/email_ignore_list.html:5
 msgid ""
@@ -1378,87 +1379,87 @@ msgid ""
 "<h2>Ignored E-Mail Addresses</h2>\n"
 "\n"
 "<p>The following e-mail addresses are currently being ignored by the incoming e-mail processor. You can <a href='add/'>add a new e-mail address to the list</a> or delete any of the items below as required.</p>"
-msgstr ""
+msgstr "\n<h2>忽略邮件地址</h2>\n\n<p>一下邮件地址当前已被忽略。您可以 <a href='add/'>添加新的邮件地址到列表</a> 或者根据需要删除下面的项</p>"
 
 #: templates/helpdesk/email_ignore_list.html:13
 msgid "Date Added"
-msgstr ""
+msgstr "已添加日期"
 
 #: templates/helpdesk/email_ignore_list.html:13
 msgid "Keep in mailbox?"
-msgstr ""
+msgstr "保留在邮箱"
 
 #: templates/helpdesk/email_ignore_list.html:21
 #: templates/helpdesk/ticket_list.html:260
 msgid "All"
-msgstr ""
+msgstr "所有"
 
 #: templates/helpdesk/email_ignore_list.html:22
 msgid "Keep"
-msgstr ""
+msgstr "保留"
 
 #: templates/helpdesk/email_ignore_list.html:29
 msgid ""
 "<strong>Note:</strong> If the 'Keep' option is not selected, emails sent "
 "from that address will be deleted permanently."
-msgstr ""
+msgstr "<strong>注意</strong> 如果'保留'选项没有选中， 那个邮箱发送的邮件将被永久删除."
 
 #: templates/helpdesk/followup_edit.html:2
 msgid "Edit followup"
-msgstr ""
+msgstr "编辑跟进"
 
 #: templates/helpdesk/followup_edit.html:9
 msgid "Edit FollowUp"
-msgstr ""
+msgstr "编辑跟进"
 
 #: templates/helpdesk/followup_edit.html:14
 msgid "Reassign ticket:"
-msgstr ""
+msgstr "重新分配工单"
 
 #: templates/helpdesk/followup_edit.html:16
 msgid "Title:"
-msgstr ""
+msgstr "标题"
 
 #: templates/helpdesk/followup_edit.html:18
 msgid "Comment:"
-msgstr ""
+msgstr "评论"
 
 #: templates/helpdesk/kb_category.html:4
 #: templates/helpdesk/kb_category.html:12
 #, python-format
 msgid "Knowledgebase Category: %(kbcat)s"
-msgstr ""
+msgstr "知识库分类: %(kbcat)s"
 
 #: templates/helpdesk/kb_category.html:6
 #, python-format
 msgid "You are viewing all items in the %(kbcat)s category."
-msgstr ""
+msgstr "您正在查看 %(kbcat)s 分类的所有项."
 
 #: templates/helpdesk/kb_category.html:13
 msgid "Article"
-msgstr ""
+msgstr "文章"
 
 #: templates/helpdesk/kb_index.html:4 templates/helpdesk/navigation.html:21
 #: templates/helpdesk/navigation.html:71
 msgid "Knowledgebase"
-msgstr ""
+msgstr "知识库"
 
 #: templates/helpdesk/kb_index.html:6
 msgid ""
 "We have listed a number of knowledgebase articles for your perusal in the "
 "following categories. Please check to see if any of these articles address "
 "your problem prior to opening a support ticket."
-msgstr ""
+msgstr "我们列出了以下类别的知识库文章供您查阅。在开支持工单的时候，请检查是否有文章解决了该文题"
 
 #: templates/helpdesk/kb_index.html:10
 #: templates/helpdesk/public_homepage.html:10
 msgid "Knowledgebase Categories"
-msgstr ""
+msgstr "知识库分类"
 
 #: templates/helpdesk/kb_item.html:4
 #, python-format
 msgid "Knowledgebase: %(item)s"
-msgstr ""
+msgstr "知识库: %(item)s"
 
 #: templates/helpdesk/kb_item.html:16
 #, python-format
@@ -1466,122 +1467,122 @@ msgid ""
 "View <a href='%(category_url)s'>other <em>%(category_title)s</em> "
 "articles</a>, or continue <a href='../'>viewing other knowledgebase "
 "articles</a>."
-msgstr ""
+msgstr "查看 <a href='%(category_url)s'>其他 <em>%(category_title)s</em> 文章</a>, 或继续 <a href='../'>查看其他知识库文章</a>."
 
 #: templates/helpdesk/kb_item.html:18
 msgid "Feedback"
-msgstr ""
+msgstr "反馈"
 
 #: templates/helpdesk/kb_item.html:20
 msgid ""
 "We give our users an opportunity to vote for items that they believe have "
 "helped them out, in order for us to better serve future customers. We would "
 "appreciate your feedback on this article. Did you find it useful?"
-msgstr ""
+msgstr "我们让用户可以为他们感觉有帮助的项投票， 这样我们更好服务未来的客户。我们感谢您对该文的反馈， 您觉得该文有帮助吗？"
 
 #: templates/helpdesk/kb_item.html:23
 msgid "This article was useful to me"
-msgstr ""
+msgstr "该文有帮助"
 
 #: templates/helpdesk/kb_item.html:24
 msgid "This article was <strong>not</strong> useful to me"
-msgstr ""
+msgstr "该文对我 <strong>没有</strong> 帮助"
 
 #: templates/helpdesk/kb_item.html:27
 msgid "The results of voting by other readers of this article are below:"
-msgstr ""
+msgstr "其他读者对该文的投票结果如下"
 
 #: templates/helpdesk/kb_item.html:30
 #, python-format
 msgid "Recommendations: %(recommendations)s"
-msgstr ""
+msgstr "推荐: %(recommendations)s"
 
 #: templates/helpdesk/kb_item.html:31
 #, python-format
 msgid "Votes: %(votes)s"
-msgstr ""
+msgstr "投票: %(votes)s"
 
 #: templates/helpdesk/kb_item.html:32
 #, python-format
 msgid "Overall Rating: %(score)s"
-msgstr ""
+msgstr "总体评价: %(score)s"
 
 #: templates/helpdesk/navigation.html:16 templates/helpdesk/navigation.html:64
 msgid "Dashboard"
-msgstr ""
+msgstr "仪表盘"
 
 #: templates/helpdesk/navigation.html:18
 msgid "New Ticket"
-msgstr ""
+msgstr "新工单"
 
 #: templates/helpdesk/navigation.html:19
 msgid "Stats"
-msgstr ""
+msgstr "统计"
 
 #: templates/helpdesk/navigation.html:24
 msgid "Saved Query"
-msgstr ""
+msgstr "已保存查询"
 
 #: templates/helpdesk/navigation.html:39
 msgid "Change password"
-msgstr ""
+msgstr "修改密码"
 
 #: templates/helpdesk/navigation.html:50
 msgid "Search..."
-msgstr ""
+msgstr "搜索..."
 
 #: templates/helpdesk/navigation.html:50
 msgid "Enter a keyword, or a ticket number to jump straight to that ticket."
-msgstr ""
+msgstr "输入关键字，或者工单号直接进入工单"
 
 #: templates/helpdesk/navigation.html:73
 msgid "Logout"
-msgstr ""
+msgstr "登出"
 
 #: templates/helpdesk/navigation.html:73
 msgid "Log In"
-msgstr ""
+msgstr "登入"
 
 #: templates/helpdesk/public_change_language.html:2
 #: templates/helpdesk/public_homepage.html:73
 #: templates/helpdesk/public_view_form.html:4
 #: templates/helpdesk/public_view_ticket.html:2
 msgid "View a Ticket"
-msgstr ""
+msgstr "查看工单"
 
 #: templates/helpdesk/public_change_language.html:5
 msgid "Change the display language"
-msgstr ""
+msgstr "修改显示语言"
 
 #: templates/helpdesk/public_homepage.html:6
 msgid "Knowledgebase Articles"
-msgstr ""
+msgstr "知识库文章"
 
 #: templates/helpdesk/public_homepage.html:28
 msgid "All fields are required."
-msgstr ""
+msgstr "所有字段必须"
 
 #: templates/helpdesk/public_homepage.html:66
 msgid "Please use button at upper right to login first."
-msgstr ""
+msgstr "请用右上角按钮先登录"
 
 #: templates/helpdesk/public_homepage.html:82
 #: templates/helpdesk/public_view_form.html:15
 msgid "Your E-mail Address"
-msgstr ""
+msgstr "您的邮箱地址"
 
 #: templates/helpdesk/public_homepage.html:86
 #: templates/helpdesk/public_view_form.html:19
 msgid "View Ticket"
-msgstr ""
+msgstr "查看工单"
 
 #: templates/helpdesk/public_spam.html:4
 msgid "Unable To Open Ticket"
-msgstr ""
+msgstr "无法打开工单"
 
 #: templates/helpdesk/public_spam.html:5
 msgid "Sorry, but there has been an error trying to submit your ticket."
-msgstr ""
+msgstr "对不起，提交工单出错"
 
 #: templates/helpdesk/public_spam.html:6
 msgid ""
@@ -1589,113 +1590,113 @@ msgid ""
 "unable to save it. If this is not spam, please press back and re-type your "
 "message. Be careful to avoid sounding 'spammy', and if you have heaps of "
 "links please try removing them if possible."
-msgstr ""
+msgstr "系统已将您的提交标注为 <strong>垃圾广告</strong>, 因此不被保存。如果不是垃圾广告， 请按回退且重新输入消息。 注意避免带垃圾广告的嫌疑， 如果有太多链接请先移除."
 
 #: templates/helpdesk/public_spam.html:7
 msgid ""
 "We are sorry for any inconvenience, however this check is required to avoid "
 "our helpdesk resources being overloaded by spammers."
-msgstr ""
+msgstr "为您带来不便我们表示道歉。 不过为了避免系统被广告垃圾过载，此检查是必须的。"
 
 #: templates/helpdesk/public_view_form.html:8
 msgid "Error:"
-msgstr ""
+msgstr "错误:"
 
 #: templates/helpdesk/public_view_ticket.html:9
 #, python-format
 msgid "Queue: %(queue_name)s"
-msgstr ""
+msgstr "待办:%(queue_name)s"
 
 #: templates/helpdesk/public_view_ticket.html:13
 #: templates/helpdesk/ticket_desc_table.html:32
 msgid "Submitted On"
-msgstr ""
+msgstr "提交于"
 
 #: templates/helpdesk/public_view_ticket.html:35
 msgid "Tags"
-msgstr ""
+msgstr "标注"
 
 #: templates/helpdesk/public_view_ticket.html:48
 #: templates/helpdesk/ticket_desc_table.html:26
 msgid "Accept"
-msgstr ""
+msgstr "接受"
 
 #: templates/helpdesk/public_view_ticket.html:48
 #: templates/helpdesk/ticket_desc_table.html:26
 msgid "Accept and Close"
-msgstr ""
+msgstr "接受并关闭"
 
 #: templates/helpdesk/public_view_ticket.html:57
 #: templates/helpdesk/ticket.html:66
 msgid "Follow-Ups"
-msgstr ""
+msgstr "跟进"
 
 #: templates/helpdesk/public_view_ticket.html:65
 #: templates/helpdesk/ticket.html:100
 #, python-format
 msgid "Changed %(field)s from %(old_value)s to %(new_value)s."
-msgstr ""
+msgstr "更改 %(field)s 自 %(old_value)s 到 %(new_value)s."
 
 #: templates/helpdesk/report_index.html:3
 #: templates/helpdesk/report_index.html:6
 #: templates/helpdesk/report_output.html:3
 #: templates/helpdesk/report_output.html:16
 msgid "Reports &amp; Statistics"
-msgstr ""
+msgstr "报告 & 统计"
 
 #: templates/helpdesk/report_index.html:9
 msgid "You haven't created any tickets yet, so you cannot run any reports."
-msgstr ""
+msgstr "您还没有创建任何工单，因此您不能运行任何报表"
 
 #: templates/helpdesk/report_index.html:13
 msgid "Reports By User"
-msgstr ""
+msgstr "按用户报表"
 
 #: templates/helpdesk/report_index.html:15
 #: templates/helpdesk/report_index.html:24
 msgid "by Priority"
-msgstr ""
+msgstr "按优先级"
 
 #: templates/helpdesk/report_index.html:16
 msgid "by Queue"
-msgstr ""
+msgstr "按待办"
 
 #: templates/helpdesk/report_index.html:17
 #: templates/helpdesk/report_index.html:25
 msgid "by Status"
-msgstr ""
+msgstr "按状态"
 
 #: templates/helpdesk/report_index.html:18
 #: templates/helpdesk/report_index.html:26
 msgid "by Month"
-msgstr ""
+msgstr "按月"
 
 #: templates/helpdesk/report_index.html:22
 msgid "Reports By Queue"
-msgstr ""
+msgstr "按待办报表"
 
 #: templates/helpdesk/report_index.html:27 views/staff.py:1049
 msgid "Days until ticket closed by Month"
-msgstr ""
+msgstr "按月，工单关闭的天数"
 
 #: templates/helpdesk/report_output.html:19
 msgid ""
 "You can run this query on filtered data by using one of your saved queries."
-msgstr ""
+msgstr "您可以用您保存的查询来查询数据"
 
 #: templates/helpdesk/report_output.html:21
 msgid "Select Query:"
-msgstr ""
+msgstr "选择查询:"
 
 #: templates/helpdesk/report_output.html:26
 msgid "Filter Report"
-msgstr ""
+msgstr "过滤报表"
 
 #: templates/helpdesk/report_output.html:29
 msgid ""
 "Want to filter this report to just show a subset of data? Go to the Ticket "
 "List, filter your query, and save your query."
-msgstr ""
+msgstr "想要过滤次报表仅显示子集吗？到工单列表，过滤您的查询，并保存"
 
 #: templates/helpdesk/rss_list.html:6
 msgid ""
@@ -1703,29 +1704,29 @@ msgid ""
 "preferred RSS software. With the exception of the 'Latest Activity' feed, "
 "all feeds provide information only on Open and Reopened cases. This ensures "
 "your RSS reader isn't full of information about closed or historical tasks."
-msgstr ""
+msgstr "以下RSS种子您可以用您喜欢的软件来监控。除了‘最近活动’种子，所有的种子仅提供打开和重新打开的信息，确保您的RSS阅读器不会满是已经关闭的或者历史的任务。"
 
 #: templates/helpdesk/rss_list.html:10
 msgid ""
 "A summary of your open tickets - useful for getting alerted to new tickets "
 "opened for you"
-msgstr ""
+msgstr "您开放工单的摘要 - 当新工单开放给你时您能获得提示"
 
 #: templates/helpdesk/rss_list.html:12
 msgid "Latest Activity"
-msgstr ""
+msgstr "最近活动"
 
 #: templates/helpdesk/rss_list.html:13
 msgid ""
 "A summary of all helpdesk activity - including comments, emails, "
 "attachments, and more"
-msgstr ""
+msgstr "所有helpdesk活动的摘要 - 包括评论, 邮件, 附件等"
 
 #: templates/helpdesk/rss_list.html:16
 msgid ""
 "All unassigned tickets - useful for being alerted to new tickets opened by "
 "the public via the web or via e-mail"
-msgstr ""
+msgstr "所有未分配的工单 - 当公众通过web或者email打开新工单时获得提示"
 
 #: templates/helpdesk/rss_list.html:19
 msgid ""
@@ -1733,145 +1734,145 @@ msgid ""
 "all tickets, for each of the queues in your helpdesk. For example, if you "
 "manage the staff who utilise a particular queue, this may be used to view "
 "new tickets coming into that queue."
-msgstr ""
+msgstr "这些RSS种子让你能看到您自己工单的摘要， 或者所有待办的工单摘要。比如， 如果您管理的员工用了一个特定的待办， 这可以用来查看该待办下的新工单。"
 
 #: templates/helpdesk/rss_list.html:23
 msgid "Per-Queue Feeds"
-msgstr ""
+msgstr "根据待办的种子"
 
 #: templates/helpdesk/rss_list.html:24
 msgid "All Open Tickets"
-msgstr ""
+msgstr "所有开放的工单"
 
 #: templates/helpdesk/rss_list.html:30
 msgid "Open Tickets"
-msgstr ""
+msgstr "开放工单"
 
 #: templates/helpdesk/system_settings.html:3
 msgid "Change System Settings"
-msgstr ""
+msgstr "更改系统设置"
 
 #: templates/helpdesk/system_settings.html:8
 msgid "The following items can be maintained by you or other superusers:"
-msgstr ""
+msgstr "以下项可以由您或者其他超级用户来维护"
 
 #: templates/helpdesk/system_settings.html:11
 msgid "E-Mail Ignore list"
-msgstr ""
+msgstr "邮件忽略列表"
 
 #: templates/helpdesk/system_settings.html:12
 msgid "Maintain Queues"
-msgstr ""
+msgstr "维护待办"
 
 #: templates/helpdesk/system_settings.html:13
 msgid "Maintain Pre-Set Replies"
-msgstr ""
+msgstr "维护预设回复"
 
 #: templates/helpdesk/system_settings.html:14
 msgid "Maintain Knowledgebase Categories"
-msgstr ""
+msgstr "维护知识库分类"
 
 #: templates/helpdesk/system_settings.html:15
 msgid "Maintain Knowledgebase Items"
-msgstr ""
+msgstr "维护知识库项"
 
 #: templates/helpdesk/system_settings.html:16
 msgid "Maintain E-Mail Templates"
-msgstr ""
+msgstr "维护邮件模板"
 
 #: templates/helpdesk/system_settings.html:17
 msgid "Maintain Users"
-msgstr ""
+msgstr "维护用户"
 
 #: templates/helpdesk/ticket.html:2
 msgid "View Ticket Details"
-msgstr ""
+msgstr "查看工单详情"
 
 #: templates/helpdesk/ticket.html:34
 msgid "Attach another File"
-msgstr ""
+msgstr "附加另一个文件"
 
 #: templates/helpdesk/ticket.html:34 templates/helpdesk/ticket.html.py:200
 msgid "Add Another File"
-msgstr ""
+msgstr "添加另一个文件"
 
 #: templates/helpdesk/ticket.html:73 templates/helpdesk/ticket.html.py:86
 msgid "Private"
-msgstr ""
+msgstr "私有"
 
 #: templates/helpdesk/ticket.html:119
 msgid "Respond to this ticket"
-msgstr ""
+msgstr "响应工单"
 
 #: templates/helpdesk/ticket.html:126
 msgid "Use a Pre-set Reply"
-msgstr ""
+msgstr "使用预设回复"
 
 #: templates/helpdesk/ticket.html:126 templates/helpdesk/ticket.html.py:166
 msgid "(Optional)"
-msgstr ""
+msgstr "(可选)"
 
 #: templates/helpdesk/ticket.html:128
 msgid ""
 "Selecting a pre-set reply will over-write your comment below. You can then "
 "modify the pre-set reply to your liking before saving this update."
-msgstr ""
+msgstr "选择预设回复将覆盖您下面的评论. 您可以保存本更新之后，修改预设回复。"
 
 #: templates/helpdesk/ticket.html:131
 msgid "Comment / Resolution"
-msgstr ""
+msgstr "评论/方案"
 
 #: templates/helpdesk/ticket.html:133
 msgid ""
 "You can insert ticket and queue details in your message. For more "
 "information, see the <a href='../../help/context/'>context help page</a>."
-msgstr ""
+msgstr "您可以插入工单到您的消息. 更多信息，查看<a href='../../help/context/'>上下文帮助页</a>."
 
 #: templates/helpdesk/ticket.html:136
 msgid ""
 "This ticket cannot be resolved or closed until the tickets it depends on are"
 " resolved."
-msgstr ""
+msgstr "此工单不能解决或者关闭， 除非其依赖的工单被解决"
 
 #: templates/helpdesk/ticket.html:166
 msgid "Is this update public?"
-msgstr ""
+msgstr "是否为公开更新？"
 
 #: templates/helpdesk/ticket.html:168
 msgid ""
 "If this is public, the submitter will be e-mailed your comment or "
 "resolution."
-msgstr ""
+msgstr "如果公开， 提交者将收到您评论或者方案的邮件"
 
 #: templates/helpdesk/ticket.html:172
 msgid "Change Further Details &raquo;"
-msgstr ""
+msgstr "变更更多详情"
 
 #: templates/helpdesk/ticket.html:181 templates/helpdesk/ticket_list.html:68
 #: templates/helpdesk/ticket_list.html:97
 #: templates/helpdesk/ticket_list.html:225
 msgid "Owner"
-msgstr ""
+msgstr "所有者"
 
 #: templates/helpdesk/ticket.html:182
 msgid "Unassign"
-msgstr ""
+msgstr "未分配"
 
 #: templates/helpdesk/ticket.html:193
 msgid "Attach File(s) &raquo;"
-msgstr ""
+msgstr "  附加文件(s) &raquo;"
 
 #: templates/helpdesk/ticket.html:199
 msgid "Attach a File"
-msgstr ""
+msgstr "附加一个文件"
 
 #: templates/helpdesk/ticket.html:207
 msgid "Update This Ticket"
-msgstr ""
+msgstr "更新此工单"
 
 #: templates/helpdesk/ticket_cc_add.html:3
 msgid "Add Ticket CC"
-msgstr ""
+msgstr "添加工单CC"
 
 #: templates/helpdesk/ticket_cc_add.html:5
 msgid ""
@@ -1879,15 +1880,15 @@ msgid ""
 "<h2>Add Ticket CC</h2>\n"
 "\n"
 "<p>To automatically send an email to a user or e-mail address when this ticket is updated, select the user or enter an e-mail address below.</p>"
-msgstr ""
+msgstr "\n<h2>添加工单CC</h2>\n\n<p>当工单更新时要自动发送邮件给用户或者某个地址， 选择用户或者输入邮件地址</p>"
 
 #: templates/helpdesk/ticket_cc_add.html:21
 msgid "Save Ticket CC"
-msgstr ""
+msgstr "保存工单CC"
 
 #: templates/helpdesk/ticket_cc_del.html:3
 msgid "Delete Ticket CC"
-msgstr ""
+msgstr "删除工单CC"
 
 #: templates/helpdesk/ticket_cc_del.html:5
 #, python-format
@@ -1896,21 +1897,21 @@ msgid ""
 "<h2>Delete Ticket CC</h2>\n"
 "\n"
 "<p>Are you sure you wish to delete this email address (<em>%(email_address)s</em>) from the CC list for this ticket? They will stop receiving updates.</p>\n"
-msgstr ""
+msgstr "\n<h2>删除工单CC</h2>\n\n<p>确认从CC列表删除此邮件地址 (<em>%(email_address)s</em>) ? 他们将不会再收到更新.</p>\n"
 
 #: templates/helpdesk/ticket_cc_del.html:11
 #: templates/helpdesk/ticket_dependency_del.html:11
 msgid "Don't Delete"
-msgstr ""
+msgstr "不要删除"
 
 #: templates/helpdesk/ticket_cc_del.html:13
 #: templates/helpdesk/ticket_dependency_del.html:13
 msgid "Yes, Delete"
-msgstr ""
+msgstr "是，删除"
 
 #: templates/helpdesk/ticket_cc_list.html:3
 msgid "Ticket CC Settings"
-msgstr ""
+msgstr "工单CC设置"
 
 #: templates/helpdesk/ticket_cc_list.html:5
 #, python-format
@@ -1921,28 +1922,28 @@ msgid ""
 "<p>The following people will receive an e-mail whenever <em><a href='../'>%(ticket_title)s</a></em> is updated. Some people can also view or edit the ticket via the public ticket views.</p>\n"
 "\n"
 "<p>You can <a href='add/'>add a new e-mail address to the list</a> or delete any of the items below as required.</p>"
-msgstr ""
+msgstr "\n<h2>工单CC设置</h2>\n\n<p>每当<em><a href='../'>%(ticket_title)s</a></em>更新时，以下人将收到邮件. 有些人也能通过公开工单视图查看或者编辑工单.</p>\n\n<p>你可以 <a href='add/'>添加新邮件地址到列表</a> 或者根据需要删除以下\n项.</p>"
 
 #: templates/helpdesk/ticket_cc_list.html:14
 msgid "Ticket CC List"
-msgstr ""
+msgstr "工单CC列表"
 
 #: templates/helpdesk/ticket_cc_list.html:15
 msgid "View?"
-msgstr ""
+msgstr "查看?"
 
 #: templates/helpdesk/ticket_cc_list.html:15
 msgid "Update?"
-msgstr ""
+msgstr "更新？"
 
 #: templates/helpdesk/ticket_cc_list.html:29
 #, python-format
 msgid "Return to <em>%(ticket_title)s</em>"
-msgstr ""
+msgstr "返回到 <em>%(ticket_title)s</em>"
 
 #: templates/helpdesk/ticket_dependency_add.html:3
 msgid "Add Ticket Dependency"
-msgstr ""
+msgstr "添加工单依赖"
 
 #: templates/helpdesk/ticket_dependency_add.html:5
 msgid ""
@@ -1950,15 +1951,15 @@ msgid ""
 "<h2>Add Ticket Dependency</h2>\n"
 "\n"
 "<p>Adding a dependency will stop you resolving this ticket until the dependent ticket has been resolved or closed.</p>"
-msgstr ""
+msgstr "\n<h2>添加工单依赖</h2>\n\n<p>添加以来将停止您解决这个工单， 直到依赖的工单被解决或者关闭.</p>"
 
 #: templates/helpdesk/ticket_dependency_add.html:21
 msgid "Save Ticket Dependency"
-msgstr ""
+msgstr "保存工单依赖"
 
 #: templates/helpdesk/ticket_dependency_del.html:3
 msgid "Delete Ticket Dependency"
-msgstr ""
+msgstr "删除工单依赖"
 
 #: templates/helpdesk/ticket_dependency_del.html:5
 msgid ""
@@ -1966,278 +1967,278 @@ msgid ""
 "<h2>Delete Ticket Dependency</h2>\n"
 "\n"
 "<p>Are you sure you wish to remove the dependency on this ticket?</p>\n"
-msgstr ""
+msgstr "\n<h2>删除工单依赖</h2>\n\n<p>您确认删除此工单的依赖?</p>\n"
 
 #: templates/helpdesk/ticket_desc_table.html:7
 msgid "Unhold"
-msgstr ""
+msgstr "解除暂停"
 
 #: templates/helpdesk/ticket_desc_table.html:7
 msgid "Hold"
-msgstr ""
+msgstr "暂停"
 
 #: templates/helpdesk/ticket_desc_table.html:9
 #, python-format
 msgid "Queue: %(queue)s"
-msgstr ""
+msgstr "待办: %(queue)s"
 
 #: templates/helpdesk/ticket_desc_table.html:37
 msgid "Assigned To"
-msgstr ""
+msgstr "分配给"
 
 #: templates/helpdesk/ticket_desc_table.html:43
 msgid "Ignore"
-msgstr ""
+msgstr "忽略"
 
 #: templates/helpdesk/ticket_desc_table.html:52
 msgid "Copies To"
-msgstr ""
+msgstr "拷贝至"
 
 #: templates/helpdesk/ticket_desc_table.html:53
 msgid "Manage"
-msgstr ""
+msgstr "管理"
 
 #: templates/helpdesk/ticket_desc_table.html:53
 msgid ""
 "Click here to add / remove people who should receive an e-mail whenever this"
 " ticket is updated."
-msgstr ""
+msgstr "点这里添加/移除此工单更新时收到邮件的人"
 
 #: templates/helpdesk/ticket_desc_table.html:53
 msgid "Subscribe"
-msgstr ""
+msgstr "订阅"
 
 #: templates/helpdesk/ticket_desc_table.html:53
 msgid ""
 "Click here to subscribe yourself to this ticket, if you want to receive an "
 "e-mail whenever this ticket is updated."
-msgstr ""
+msgstr "点这里订阅此工单，当工单更新您将收到邮件"
 
 #: templates/helpdesk/ticket_desc_table.html:57
 msgid "Dependencies"
-msgstr ""
+msgstr "依赖"
 
 #: templates/helpdesk/ticket_desc_table.html:59
 msgid ""
 "This ticket cannot be resolved until the following ticket(s) are resolved"
-msgstr ""
+msgstr "除非以下工单(s)被解决，此工单不能解决"
 
 #: templates/helpdesk/ticket_desc_table.html:60
 msgid "Remove Dependency"
-msgstr ""
+msgstr "移除依赖"
 
 #: templates/helpdesk/ticket_desc_table.html:63
 msgid "This ticket has no dependencies."
-msgstr ""
+msgstr "此工单无依赖"
 
 #: templates/helpdesk/ticket_desc_table.html:65
 msgid "Add Dependency"
-msgstr ""
+msgstr "添加依赖"
 
 #: templates/helpdesk/ticket_desc_table.html:65
 msgid ""
 "Click on 'Add Dependency', if you want to make this ticket dependent on "
 "another ticket. A ticket may not be closed until all tickets it depends on "
 "are closed."
-msgstr ""
+msgstr "如果要让工单依赖其他工单，点击'添加依赖'。除非依赖的工单关闭，原工单不能关闭。"
 
 #: templates/helpdesk/ticket_list.html:59
 msgid "Change Query"
-msgstr ""
+msgstr "更改查询"
 
 #: templates/helpdesk/ticket_list.html:67
 #: templates/helpdesk/ticket_list.html:79
 msgid "Sorting"
-msgstr ""
+msgstr "排序"
 
 #: templates/helpdesk/ticket_list.html:71
 #: templates/helpdesk/ticket_list.html:139
 msgid "Keywords"
-msgstr ""
+msgstr "关键字"
 
 #: templates/helpdesk/ticket_list.html:72
 msgid "Date Range"
-msgstr ""
+msgstr "日期范围"
 
 #: templates/helpdesk/ticket_list.html:100
 msgid "Reverse"
-msgstr ""
+msgstr "逆序"
 
 #: templates/helpdesk/ticket_list.html:102
 msgid "Ordering applied to tickets"
-msgstr ""
+msgstr "排序应用到工单"
 
 #: templates/helpdesk/ticket_list.html:107
 msgid "Owner(s)"
-msgstr ""
+msgstr "所有者"
 
 #: templates/helpdesk/ticket_list.html:111
 msgid "(ME)"
-msgstr ""
+msgstr "(我)"
 
 #: templates/helpdesk/ticket_list.html:115
 msgid "Ctrl-Click to select multiple options"
-msgstr ""
+msgstr "Ctrol-Click选择多项"
 
 #: templates/helpdesk/ticket_list.html:120
 msgid "Queue(s)"
-msgstr ""
+msgstr "待办(s)"
 
 #: templates/helpdesk/ticket_list.html:121
 #: templates/helpdesk/ticket_list.html:127
 msgid "Ctrl-click to select multiple options"
-msgstr ""
+msgstr "Ctrol-click选择多项"
 
 #: templates/helpdesk/ticket_list.html:126
 msgid "Status(es)"
-msgstr ""
+msgstr "状态(es)"
 
 #: templates/helpdesk/ticket_list.html:132
 msgid "Date (From)"
-msgstr ""
+msgstr "日期(从)"
 
 #: templates/helpdesk/ticket_list.html:133
 msgid "Date (To)"
-msgstr ""
+msgstr "日期(至)"
 
 #: templates/helpdesk/ticket_list.html:134
 msgid "Use YYYY-MM-DD date format, eg 2011-05-29"
-msgstr ""
+msgstr "用 YYYY-MM-DD 日期格式, 如 2011-05-29"
 
 #: templates/helpdesk/ticket_list.html:140
 msgid ""
 "Keywords are case-insensitive, and will be looked for in the title, body and"
 " submitter fields."
-msgstr ""
+msgstr "关键字大小写敏感, 将在标题，内容和提交者中被查找"
 
 #: templates/helpdesk/ticket_list.html:144
 msgid "Apply Filter"
-msgstr ""
+msgstr "应用过滤"
 
 #: templates/helpdesk/ticket_list.html:146
 #, python-format
 msgid "You are currently viewing saved query <strong>\"%(query_name)s\"</strong>."
-msgstr ""
+msgstr "您正在查看保存的查询 <strong>\"%(query_name)s\"</strong>."
 
 #: templates/helpdesk/ticket_list.html:149
 #, python-format
 msgid ""
 "<a href='../reports/?saved_query=%(query_id)s'>Run a report</a> on this "
 "query to see stats and charts for the data listed below."
-msgstr ""
+msgstr " 在本查询 <a href='../reports/?saved_query=%(query_id)s'>运行报表 </a> 查看下面的数据统计和图表."
 
 #: templates/helpdesk/ticket_list.html:162
 #: templates/helpdesk/ticket_list.html:181
 msgid "Save Query"
-msgstr ""
+msgstr "保存查询"
 
 #: templates/helpdesk/ticket_list.html:172
 msgid ""
 "This name appears in the drop-down list of saved queries. If you share your "
 "query, other users will see this name, so choose something clear and "
 "descriptive!"
-msgstr ""
+msgstr "此名称出现在已保存查询的下拉列表， 如果您要共享查询，其他用户可以看到这个名字， 因此请选择清晰和描述性的名字"
 
 #: templates/helpdesk/ticket_list.html:174
 msgid "Shared?"
-msgstr ""
+msgstr "共享?"
 
 #: templates/helpdesk/ticket_list.html:175
 msgid "Yes, share this query with other users."
-msgstr ""
+msgstr "是，共享查询给其他用户"
 
 #: templates/helpdesk/ticket_list.html:176
 msgid ""
 "If you share this query, it will be visible by <em>all</em> other logged-in "
 "users."
-msgstr ""
+msgstr "如果您共享此查询，它将被 <em>所有</em> 其他登录的用户所见."
 
 #: templates/helpdesk/ticket_list.html:195
 msgid "Use Saved Query"
-msgstr ""
+msgstr "使用保存的查询"
 
 #: templates/helpdesk/ticket_list.html:202
 msgid "Query"
-msgstr ""
+msgstr "查询"
 
 #: templates/helpdesk/ticket_list.html:207
 msgid "Run Query"
-msgstr ""
+msgstr "运行查询"
 
 #: templates/helpdesk/ticket_list.html:240
 msgid "No Tickets Match Your Selection"
-msgstr ""
+msgstr "没有匹配到您选择的工单"
 
 #: templates/helpdesk/ticket_list.html:247
 msgid "Previous"
-msgstr ""
+msgstr "向前"
 
 #: templates/helpdesk/ticket_list.html:251
 #, python-format
 msgid "Page %(ticket_num)s of %(num_pages)s."
-msgstr ""
+msgstr "页 %(ticket_num)s of %(num_pages)s."
 
 #: templates/helpdesk/ticket_list.html:255
 msgid "Next"
-msgstr ""
+msgstr "下一个"
 
 #: templates/helpdesk/ticket_list.html:260
 msgid "Select:"
-msgstr ""
+msgstr "选择"
 
 #: templates/helpdesk/ticket_list.html:260
 msgid "None"
-msgstr ""
+msgstr "空"
 
 #: templates/helpdesk/ticket_list.html:260
 msgid "Inverse"
-msgstr ""
+msgstr "倒序"
 
 #: templates/helpdesk/ticket_list.html:262
 msgid "With Selected Tickets:"
-msgstr ""
+msgstr "对选中的工单"
 
 #: templates/helpdesk/ticket_list.html:262
 msgid "Take (Assign to me)"
-msgstr ""
+msgstr "拿走(分配给我)"
 
 #: templates/helpdesk/ticket_list.html:262
 msgid "Close"
-msgstr ""
+msgstr "关闭"
 
 #: templates/helpdesk/ticket_list.html:262
 msgid "Close (Don't Send E-Mail)"
-msgstr ""
+msgstr "关闭(不要发送邮件)"
 
 #: templates/helpdesk/ticket_list.html:262
 msgid "Close (Send E-Mail)"
-msgstr ""
+msgstr "关闭(发送邮件)"
 
 #: templates/helpdesk/ticket_list.html:262
 msgid "Assign To"
-msgstr ""
+msgstr "分配给"
 
 #: templates/helpdesk/ticket_list.html:262
 msgid "Nobody (Unassign)"
-msgstr ""
+msgstr "没有人(未分配)"
 
 #: templates/helpdesk/user_settings.html:3
 msgid "Change User Settings"
-msgstr ""
+msgstr "改变用户设置"
 
 #: templates/helpdesk/user_settings.html:8
 msgid ""
 "Use the following options to change the way your helpdesk system works for "
 "you. These settings do not impact any other user."
-msgstr ""
+msgstr "使用以下选项更改您系统的工作方式.这些设置不影响其他用户"
 
 #: templates/helpdesk/user_settings.html:14
 msgid "Save Options"
-msgstr ""
+msgstr "保存选项"
 
 #: templates/helpdesk/registration/logged_out.html:2
 msgid "Logged Out"
-msgstr ""
+msgstr "等出"
 
 #: templates/helpdesk/registration/logged_out.html:4
 msgid ""
@@ -2246,105 +2247,105 @@ msgid ""
 "\n"
 "<p>Thanks for being here. Hopefully you've helped resolve a few tickets and make the world a better place.</p>\n"
 "\n"
-msgstr ""
+msgstr "\n<h2>登出</h2>\n\n<p>谢谢光顾，希望您帮助解决了一些工单，让世界更美好.</p>\n\n"
 
 #: templates/helpdesk/registration/login.html:2
 msgid "Helpdesk Login"
-msgstr ""
+msgstr "Helpdesk 登录"
 
 #: templates/helpdesk/registration/login.html:14
 msgid "To log in simply enter your username and password below."
-msgstr ""
+msgstr "输入您的用户名密码登录"
 
 #: templates/helpdesk/registration/login.html:17
 msgid "Your username and password didn't match. Please try again."
-msgstr ""
+msgstr "您的用户名/密码不匹配，再试一次"
 
 #: templates/helpdesk/registration/login.html:20
 msgid "Login"
-msgstr ""
+msgstr "登录"
 
 #: views/feeds.py:39
 #, python-format
 msgid "Helpdesk: Open Tickets in queue %(queue)s for %(username)s"
-msgstr ""
+msgstr "Helpdesk: 为用户 %(username)s在待办 %(queue)s 打开工单"
 
 #: views/feeds.py:44
 #, python-format
 msgid "Helpdesk: Open Tickets for %(username)s"
-msgstr ""
+msgstr "Helpdesk: 为用户 %(username)s 打开工单"
 
 #: views/feeds.py:50
 #, python-format
 msgid "Open and Reopened Tickets in queue %(queue)s for %(username)s"
-msgstr ""
+msgstr "在待办 %(queue)s 为用户 %(username)s 打开或者重开工单"
 
 #: views/feeds.py:55
 #, python-format
 msgid "Open and Reopened Tickets for %(username)s"
-msgstr ""
+msgstr "为用户 %(username)s 打开或者重开工单"
 
 #: views/feeds.py:102
 msgid "Helpdesk: Unassigned Tickets"
-msgstr ""
+msgstr "Helpdesk: 未分配工单"
 
 #: views/feeds.py:103
 msgid "Unassigned Open and Reopened tickets"
-msgstr ""
+msgstr "未分配的开放或者重新打开的工单"
 
 #: views/feeds.py:128
 msgid "Helpdesk: Recent Followups"
-msgstr ""
+msgstr "Helpdesk: 最近跟进人"
 
 #: views/feeds.py:129
 msgid ""
 "Recent FollowUps, such as e-mail replies, comments, attachments and "
 "resolutions"
-msgstr ""
+msgstr "最近更近，比如email回复，评论，附件和方案"
 
 #: views/feeds.py:144
 #, python-format
 msgid "Helpdesk: Open Tickets in queue %(queue)s"
-msgstr ""
+msgstr "Helpdesk: 代办 %(queue)s 中的开放工单 "
 
 #: views/feeds.py:149
 #, python-format
 msgid "Open and Reopened Tickets in queue %(queue)s"
-msgstr ""
+msgstr "在 %(queue)s 中打开和重新打开的工单"
 
 #: views/public.py:89
 msgid "Invalid ticket ID or e-mail address. Please try again."
-msgstr ""
+msgstr "无效工单ID或者邮件地址, 请重试"
 
 #: views/public.py:107
 msgid "Submitter accepted resolution and closed ticket"
-msgstr ""
+msgstr "提交者接受方案并关闭了工单"
 
 #: views/staff.py:235
 msgid "Accepted resolution and closed ticket"
-msgstr ""
+msgstr "已接受方案并关闭的工单"
 
 #: views/staff.py:369
 #, python-format
 msgid "Assigned to %(username)s"
-msgstr ""
+msgstr "分配给 %(username)s"
 
 #: views/staff.py:392
 msgid "Updated"
-msgstr ""
+msgstr "已更新"
 
 #: views/staff.py:577
 #, python-format
 msgid "Assigned to %(username)s in bulk update"
-msgstr ""
+msgstr "在集体更新中分配给 %(username)s in bulk update"
 
 #: views/staff.py:582
 msgid "Unassigned in bulk update"
-msgstr ""
+msgstr "在集体更新中未分配"
 
 #: views/staff.py:587 views/staff.py:592
 msgid "Closed in bulk update"
-msgstr ""
+msgstr "在集体更新中已关闭"
 
 #: views/staff.py:806
 msgid ""
@@ -2354,40 +2355,40 @@ msgid ""
 "For more information, read the <a "
 "href=\"http://docs.djangoproject.com/en/dev/ref/databases/#sqlite-string-"
 "matching\">Django Documentation on string matching in SQLite</a>."
-msgstr ""
+msgstr "<p><strong>注意:</strong> 因为数据库，您的关键字查找大小写敏感，意味着搜索 <strong>不</strong> 精确. 切换到不同的数据库系统， 你可以获得更好的搜索， 更多信息，参考 <a href=\"http://docs.djangoproject.com/en/dev/ref/databases/#sqlite-string-matching\">Django Documentation on string matching in SQLite</a>."
 
 #: views/staff.py:910
 msgid "Ticket taken off hold"
-msgstr ""
+msgstr "从暂停区拿走的工单"
 
 #: views/staff.py:913
 msgid "Ticket placed on hold"
-msgstr ""
+msgstr "待定工单"
 
 #: views/staff.py:1007
 msgid "User by Priority"
-msgstr ""
+msgstr "用户按照优先级"
 
 #: views/staff.py:1013
 msgid "User by Queue"
-msgstr ""
+msgstr "用户按照待办"
 
 #: views/staff.py:1019
 msgid "User by Status"
-msgstr ""
+msgstr "用户按照状态"
 
 #: views/staff.py:1025
 msgid "User by Month"
-msgstr ""
+msgstr "用户按月"
 
 #: views/staff.py:1031
 msgid "Queue by Priority"
-msgstr ""
+msgstr "待办按照优先级"
 
 #: views/staff.py:1037
 msgid "Queue by Status"
-msgstr ""
+msgstr "待办按照状态"
 
 #: views/staff.py:1043
 msgid "Queue by Month"
-msgstr ""
+msgstr "待办按月"