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DUPLICATE_STATUS Tickets moved to closed & resolved ones

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This commit is contained in:
Luca Buoncristiani 2024-09-16 10:26:58 +02:00
parent 6c8a6eaee1
commit a7b3177944
1 changed files with 2 additions and 2 deletions
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4
helpdesk/views/staff.py
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@ -142,7 +142,7 @@ def dashboard(request):
huser = HelpdeskUser(request.user) huser = HelpdeskUser(request.user)
active_tickets = Ticket.objects.select_related('queue').exclude( active_tickets = Ticket.objects.select_related('queue').exclude(
status__in=[Ticket.CLOSED_STATUS, Ticket.RESOLVED_STATUS], status__in=[Ticket.CLOSED_STATUS, Ticket.RESOLVED_STATUS, Ticket.DUPLICATE_STATUS],
) )
# open & reopened tickets, assigned to current user # open & reopened tickets, assigned to current user
@ -153,7 +153,7 @@ def dashboard(request):
# closed & resolved tickets, assigned to current user # closed & resolved tickets, assigned to current user
tickets_closed_resolved = Ticket.objects.select_related('queue').filter( tickets_closed_resolved = Ticket.objects.select_related('queue').filter(
assigned_to=request.user, assigned_to=request.user,
status__in=[Ticket.CLOSED_STATUS, Ticket.RESOLVED_STATUS] status__in=[Ticket.CLOSED_STATUS, Ticket.RESOLVED_STATUS, Ticket.DUPLICATE_STATUS]
) )
user_queues = huser.get_queues() user_queues = huser.get_queues()