From f3e52a2f12d8d94db1ca481c512a119998cf681d Mon Sep 17 00:00:00 2001
From: Arne Brutschy <abrutschy@xylon.de>
Date: Tue, 9 Jan 2018 09:55:27 +0100
Subject: [PATCH 1/2] Adds pre-defined values for public tickets

This commit adds three new settings that allow the operator to
pre-define the `queue`, `priority` and `due_date` fields for public
tickets. If one of these settings are present the corresponding input
field is hidden from the form.

The settings are the following:

    HELPDESK_PUBLIC_TICKET_QUEUE = 'website'
    HELPDESK_PUBLIC_TICKET_PRIORITY = 2
    HELPDESK_PUBLIC_TICKET_DUE_DATE = ''

If the due date is set to the empty string, no due date is saved in the
ticket (analogously to the form). The other settings should be
self-explanatory.
---
 helpdesk/forms.py        |  8 ++++++++
 helpdesk/views/public.py | 16 +++++++++++++++-
 2 files changed, 23 insertions(+), 1 deletion(-)

diff --git a/helpdesk/forms.py b/helpdesk/forms.py
index 7ab2024f..613f21b7 100644
--- a/helpdesk/forms.py
+++ b/helpdesk/forms.py
@@ -368,6 +368,14 @@ class PublicTicketForm(AbstractTicketForm):
         Add any (non-staff) custom fields that are defined to the form
         """
         super(PublicTicketForm, self).__init__(*args, **kwargs)
+
+        if hasattr(settings, 'HELPDESK_PUBLIC_TICKET_QUEUE'):
+            self.fields['queue'].widget = forms.HiddenInput()
+        if hasattr(settings, 'HELPDESK_PUBLIC_TICKET_PRIORITY'):
+            self.fields['priority'].widget = forms.HiddenInput()
+        if hasattr(settings, 'HELPDESK_PUBLIC_TICKET_DUE_DATE'):
+            self.fields['due_date'].widget = forms.HiddenInput()
+
         self._add_form_custom_fields(False)
 
     def save(self):
diff --git a/helpdesk/views/public.py b/helpdesk/views/public.py
index 9227e83d..72410755 100644
--- a/helpdesk/views/public.py
+++ b/helpdesk/views/public.py
@@ -8,10 +8,11 @@ views/public.py - All public facing views, eg non-staff (no authentication
 """
 from django.core.exceptions import ObjectDoesNotExist
 from django.core.urlresolvers import reverse
-from django.http import HttpResponseRedirect
+from django.http import HttpResponseRedirect, HttpResponse
 from django.shortcuts import render
 from django.utils.http import urlquote
 from django.utils.translation import ugettext as _
+from django.conf import settings
 
 from helpdesk import settings as helpdesk_settings
 from helpdesk.decorators import protect_view
@@ -58,6 +59,19 @@ def homepage(request):
         except Queue.DoesNotExist:
             queue = None
         initial_data = {}
+
+        # add pre-defined data for public ticket
+        if hasattr(settings, 'HELPDESK_PUBLIC_TICKET_QUEUE'):
+            # get the requested queue; return an error if queue not found
+            try:
+                queue = Queue.objects.get(slug=settings.HELPDESK_PUBLIC_TICKET_QUEUE)
+            except Queue.DoesNotExist:
+                return HttpResponse(status=500)
+        if hasattr(settings, 'HELPDESK_PUBLIC_TICKET_PRIORITY'):
+            initial_data['priority'] = settings.HELPDESK_PUBLIC_TICKET_PRIORITY
+        if hasattr(settings, 'HELPDESK_PUBLIC_TICKET_DUE_DATE'):
+            initial_data['due_date'] = settings.HELPDESK_PUBLIC_TICKET_DUE_DATE
+
         if queue:
             initial_data['queue'] = queue.id
 

From 1b7214a797334789a3f9695e9f7945cd253b236d Mon Sep 17 00:00:00 2001
From: Arne Brutschy <abrutschy@xylon.de>
Date: Wed, 10 Jan 2018 18:44:15 +0100
Subject: [PATCH 2/2] Added documentation for public form defaults

---
 docs/settings.rst | 16 ++++++++++++++++
 1 file changed, 16 insertions(+)

diff --git a/docs/settings.rst b/docs/settings.rst
index 554cc895..1ccbe75e 100644
--- a/docs/settings.rst
+++ b/docs/settings.rst
@@ -105,6 +105,22 @@ These options only change display of items on public-facing pages, not staff pag
   **Default:** ``HELPDESK_SUBMIT_A_TICKET_PUBLIC = True``
 
 
+Options for public ticket submission form
+-----------------------------------------
+
+- **HELPDESK_PUBLIC_TICKET_QUEUE** Sets the queue for tickets submitted through the public form. If defined, the matching form field will be hidden. This cannot be `None` but must be set to a valid queue slug.
+
+  **Default:** Not defined
+
+- **HELPDESK_PUBLIC_TICKET_PRIORITY** Sets the priority for tickets submitted through the public form. If defined, the matching form field will be hidden. Must be set to a valid integer priority.
+
+  **Default:** Not defined
+
+- **HELPDESK_PUBLIC_TICKET_DUE_DATE** Sets the due date for tickets submitted through the public form. If defined, the matching form field will be hidden. Set to `None` if you want to hide the form field but do not want to define a value.
+
+  **Default:** Not defined
+
+
 Options that change ticket updates
 ----------------------------------