pycodestyle formatting

demo/demodesk/manage.py

@@ -2,6 +2,7 @@
 import os
 import sys
 
+
 def main():
     os.environ.setdefault("DJANGO_SETTINGS_MODULE", "demodesk.config.settings")
     try:
@@ -21,5 +22,6 @@ def main():
         raise
     execute_from_command_line(sys.argv)
 
+
 if __name__ == "__main__":
     main()

demo/manage.py

@@ -2,6 +2,7 @@
 import os
 import sys
 
+
 def main():
     os.environ.setdefault("DJANGO_SETTINGS_MODULE", "demodesk.config.settings")
     try:
@@ -21,5 +22,6 @@ def main():
         raise
     execute_from_command_line(sys.argv)
 
+
 if __name__ == "__main__":
     main()

demo/setup.py

@@ -28,7 +28,7 @@ KEYWORDS = []
 PACKAGES = ['demodesk']
 REQUIREMENTS = [
     'django-helpdesk'
-    ]
+]
 ENTRY_POINTS = {
     'console_scripts': ['demodesk = demodesk.manage:main']
 }

docs/conf.py

@@ -11,14 +11,15 @@
 # All configuration values have a default; values that are commented out
 # serve to show the default.
 
-import sys, os
+import sys
+import os
 
 # If extensions (or modules to document with autodoc) are in another directory,
 # add these directories to sys.path here. If the directory is relative to the
 # documentation root, use os.path.abspath to make it absolute, like shown here.
 #sys.path.insert(0, os.path.abspath('.'))
 
-# -- General configuration -----------------------------------------------------
+# -- General configuration -----------------------------------------------
 
 # If your documentation needs a minimal Sphinx version, state it here.
 #needs_sphinx = '1.0'
@@ -87,7 +88,7 @@ pygments_style = 'sphinx'
 #modindex_common_prefix = []
 
 
-# -- Options for HTML output ---------------------------------------------------
+# -- Options for HTML output ---------------------------------------------
 
 # The theme to use for HTML and HTML Help pages.  See the documentation for
 # a list of builtin themes.
@@ -167,7 +168,7 @@ html_static_path = ['_static']
 htmlhelp_basename = 'django-helpdeskdoc'
 
 
-# -- Options for LaTeX output --------------------------------------------------
+# -- Options for LaTeX output --------------------------------------------
 
 # The paper size ('letter' or 'a4').
 #latex_paper_size = 'letter'
@@ -206,7 +207,7 @@ latex_documents = [
 #latex_domain_indices = True
 
 
-# -- Options for manual page output --------------------------------------------
+# -- Options for manual page output --------------------------------------
 
 # One entry per manual page. List of tuples
 # (source start file, name, description, authors, manual section).

helpdesk/admin.py

@@ -9,6 +9,7 @@ if helpdesk_settings.HELPDESK_KB_ENABLED:
     from helpdesk.models import KBCategory
     from helpdesk.models import KBItem
 
+
 @admin.register(Queue)
 class QueueAdmin(admin.ModelAdmin):
     list_display = ('title', 'slug', 'email_address', 'locale', 'time_spent')
@@ -74,7 +75,8 @@ class FollowUpAdmin(admin.ModelAdmin):
 if helpdesk_settings.HELPDESK_KB_ENABLED:
     @admin.register(KBItem)
     class KBItemAdmin(admin.ModelAdmin):
-        list_display = ('category', 'title', 'last_updated', 'team', 'order', 'enabled')
+        list_display = ('category', 'title', 'last_updated',
+                        'team', 'order', 'enabled')
         inlines = [KBIAttachmentInline]
         readonly_fields = ('voted_by', 'downvoted_by')
 

helpdesk/apps.py

@@ -5,5 +5,6 @@ class HelpdeskConfig(AppConfig):
     name = 'helpdesk'
     verbose_name = "Helpdesk"
     # for Django 3.2 support:
-    # see: https://docs.djangoproject.com/en/3.2/ref/applications/#django.apps.AppConfig.default_auto_field
+    # see:
+    # https://docs.djangoproject.com/en/3.2/ref/applications/#django.apps.AppConfig.default_auto_field
     default_auto_field = 'django.db.models.AutoField'

helpdesk/email.py

@@ -72,7 +72,8 @@ def process_email(quiet=False):
 
         # Log messages to specific file only if the queue has it configured
         if (q.logging_type in logging_types) and q.logging_dir:  # if it's enabled and the dir is set
-            log_file_handler = logging.FileHandler(join(q.logging_dir, q.slug + '_get_email.log'))
+            log_file_handler = logging.FileHandler(
+                join(q.logging_dir, q.slug + '_get_email.log'))
             logger.addHandler(log_file_handler)
         else:
             log_file_handler = None
@@ -105,7 +106,8 @@ def pop3_sync(q, logger, server):
     try:
         server.stls()
     except Exception:
-        logger.warning("POP3 StartTLS failed or unsupported. Connection will be unencrypted.")
+        logger.warning(
+            "POP3 StartTLS failed or unsupported. Connection will be unencrypted.")
     server.user(q.email_box_user or settings.QUEUE_EMAIL_BOX_USER)
     server.pass_(q.email_box_pass or settings.QUEUE_EMAIL_BOX_PASSWORD)
 
@@ -127,16 +129,21 @@ def pop3_sync(q, logger, server):
 
         raw_content = server.retr(msgNum)[1]
         if type(raw_content[0]) is bytes:
-            full_message = "\n".join([elm.decode('utf-8') for elm in raw_content])
+            full_message = "\n".join([elm.decode('utf-8')
+                                      for elm in raw_content])
         else:
-            full_message = encoding.force_str("\n".join(raw_content), errors='replace')
-        ticket = object_from_message(message=full_message, queue=q, logger=logger)
+            full_message = encoding.force_str(
+                "\n".join(raw_content), errors='replace')
+        ticket = object_from_message(
+            message=full_message, queue=q, logger=logger)
 
         if ticket:
             server.dele(msgNum)
-            logger.info("Successfully processed message %s, deleted from POP3 server" % msgNum)
+            logger.info(
+                "Successfully processed message %s, deleted from POP3 server" % msgNum)
         else:
-            logger.warn("Message %s was not successfully processed, and will be left on POP3 server" % msgNum)
+            logger.warn(
+                "Message %s was not successfully processed, and will be left on POP3 server" % msgNum)
 
     server.quit()
 
@@ -146,7 +153,8 @@ def imap_sync(q, logger, server):
         try:
             server.starttls()
         except Exception:
-            logger.warning("IMAP4 StartTLS unsupported or failed. Connection will be unencrypted.")
+            logger.warning(
+                "IMAP4 StartTLS unsupported or failed. Connection will be unencrypted.")
         server.login(q.email_box_user or
                      settings.QUEUE_EMAIL_BOX_USER,
                      q.email_box_pass or
@@ -177,14 +185,17 @@ def imap_sync(q, logger, server):
                 status, data = server.fetch(num, '(RFC822)')
                 full_message = encoding.force_str(data[0][1], errors='replace')
                 try:
-                    ticket = object_from_message(message=full_message, queue=q, logger=logger)
+                    ticket = object_from_message(
+                        message=full_message, queue=q, logger=logger)
                 except TypeError:
                     ticket = None  # hotfix. Need to work out WHY.
                 if ticket:
                     server.store(num, '+FLAGS', '\\Deleted')
-                    logger.info("Successfully processed message %s, deleted from IMAP server" % num)
+                    logger.info(
+                        "Successfully processed message %s, deleted from IMAP server" % num)
                 else:
-                    logger.warn("Message %s was not successfully processed, and will be left on IMAP server" % num)
+                    logger.warn(
+                        "Message %s was not successfully processed, and will be left on IMAP server" % num)
     except imaplib.IMAP4.error:
         logger.error(
             "IMAP retrieve failed. Is the folder '%s' spelled correctly, and does it exist on the server?",
@@ -261,7 +272,8 @@ def process_queue(q, logger):
 
     elif email_box_type == 'local':
         mail_dir = q.email_box_local_dir or '/var/lib/mail/helpdesk/'
-        mail = [join(mail_dir, f) for f in os.listdir(mail_dir) if isfile(join(mail_dir, f))]
+        mail = [join(mail_dir, f)
+                for f in os.listdir(mail_dir) if isfile(join(mail_dir, f))]
         logger.info("Found %d messages in local mailbox directory" % len(mail))
 
         logger.info("Found %d messages in local mailbox directory" % len(mail))
@@ -269,17 +281,22 @@ def process_queue(q, logger):
             logger.info("Processing message %d" % i)
             with open(m, 'r') as f:
                 full_message = encoding.force_str(f.read(), errors='replace')
-                ticket = object_from_message(message=full_message, queue=q, logger=logger)
+                ticket = object_from_message(
+                    message=full_message, queue=q, logger=logger)
             if ticket:
-                logger.info("Successfully processed message %d, ticket/comment created.", i)
+                logger.info(
+                    "Successfully processed message %d, ticket/comment created.", i)
                 try:
-                    os.unlink(m)  # delete message file if ticket was successful
+                    # delete message file if ticket was successful
+                    os.unlink(m)
                 except OSError as e:
-                    logger.error("Unable to delete message %d (%s).", i, str(e))
+                    logger.error(
+                        "Unable to delete message %d (%s).", i, str(e))
                 else:
                     logger.info("Successfully deleted message %d.", i)
             else:
-                logger.warn("Message %d was not successfully processed, and will be left in local directory", i)
+                logger.warn(
+                    "Message %d was not successfully processed, and will be left in local directory", i)
 
 
 def decodeUnknown(charset, string):
@@ -309,8 +326,10 @@ def is_autoreply(message):
     So we don't start mail loops
     """
     any_if_this = [
-        False if not message.get("Auto-Submitted") else message.get("Auto-Submitted").lower() != "no",
-        True if message.get("X-Auto-Response-Suppress") in ("DR", "AutoReply", "All") else False,
+        False if not message.get(
+            "Auto-Submitted") else message.get("Auto-Submitted").lower() != "no",
+        True if message.get("X-Auto-Response-Suppress") in ("DR",
+                                                            "AutoReply", "All") else False,
         message.get("List-Id"),
         message.get("List-Unsubscribe"),
     ]
@@ -340,7 +359,8 @@ def create_ticket_cc(ticket, cc_list):
             pass
 
         try:
-            ticket_cc = subscribe_to_ticket_updates(ticket=ticket, user=user, email=cced_email)
+            ticket_cc = subscribe_to_ticket_updates(
+                ticket=ticket, user=user, email=cced_email)
             new_ticket_ccs.append(ticket_cc)
         except ValidationError:
             pass
@@ -370,7 +390,8 @@ def create_object_from_email_message(message, ticket_id, payload, files, logger)
 
     if in_reply_to is not None:
         try:
-            queryset = FollowUp.objects.filter(message_id=in_reply_to).order_by('-date')
+            queryset = FollowUp.objects.filter(
+                message_id=in_reply_to).order_by('-date')
             if queryset.count() > 0:
                 previous_followup = queryset.first()
                 ticket = previous_followup.ticket
@@ -386,7 +407,8 @@ def create_object_from_email_message(message, ticket_id, payload, files, logger)
             new = False
             # Check if the ticket has been merged to another ticket
             if ticket.merged_to:
-                logger.info("Ticket has been merged to %s" % ticket.merged_to.ticket)
+                logger.info("Ticket has been merged to %s" %
+                            ticket.merged_to.ticket)
                 # Use the ticket in which it was merged to for next operations
                 ticket = ticket.merged_to
 
@@ -402,7 +424,8 @@ def create_object_from_email_message(message, ticket_id, payload, files, logger)
                 priority=payload['priority'],
             )
             ticket.save()
-            logger.debug("Created new ticket %s-%s" % (ticket.queue.slug, ticket.id))
+            logger.debug("Created new ticket %s-%s" %
+                         (ticket.queue.slug, ticket.id))
 
             new = True
 
@@ -413,7 +436,8 @@ def create_object_from_email_message(message, ticket_id, payload, files, logger)
 
     f = FollowUp(
         ticket=ticket,
-        title=_('E-Mail Received from %(sender_email)s' % {'sender_email': sender_email}),
+        title=_('E-Mail Received from %(sender_email)s' %
+                {'sender_email': sender_email}),
         date=now,
         public=True,
         comment=payload.get('full_body', payload['body']) or "",
@@ -422,7 +446,8 @@ def create_object_from_email_message(message, ticket_id, payload, files, logger)
 
     if ticket.status == Ticket.REOPENED_STATUS:
         f.new_status = Ticket.REOPENED_STATUS
-        f.title = _('Ticket Re-Opened by E-Mail Received from %(sender_email)s' % {'sender_email': sender_email})
+        f.title = _('Ticket Re-Opened by E-Mail Received from %(sender_email)s' %
+                    {'sender_email': sender_email})
 
     f.save()
     logger.debug("Created new FollowUp for Ticket")
@@ -445,14 +470,16 @@ def create_object_from_email_message(message, ticket_id, payload, files, logger)
 
     if queue.enable_notifications_on_email_events and len(notifications_to_be_sent):
 
-        ticket_cc_list = TicketCC.objects.filter(ticket=ticket).all().values_list('email', flat=True)
+        ticket_cc_list = TicketCC.objects.filter(
+            ticket=ticket).all().values_list('email', flat=True)
 
         for email_address in ticket_cc_list:
             notifications_to_be_sent.append(email_address)
 
     autoreply = is_autoreply(message)
     if autoreply:
-        logger.info("Message seems to be auto-reply, not sending any emails back to the sender")
+        logger.info(
+            "Message seems to be auto-reply, not sending any emails back to the sender")
     else:
         # send mail to appropriate people now depending on what objects
         # were created and who was CC'd
@@ -494,7 +521,8 @@ def object_from_message(message, queue, logger):
     message = email.message_from_string(message)
 
     subject = message.get('subject', _('Comment from e-mail'))
-    subject = decode_mail_headers(decodeUnknown(message.get_charset(), subject))
+    subject = decode_mail_headers(
+        decodeUnknown(message.get_charset(), subject))
     for affix in STRIPPED_SUBJECT_STRINGS:
         subject = subject.replace(affix, "")
     subject = subject.strip()
@@ -508,13 +536,16 @@ def object_from_message(message, queue, logger):
     # Note that the replace won't work on just an email with no real name,
     # but the getaddresses() function seems to be able to handle just unclosed quotes
     # correctly. Not ideal, but this seems to work for now.
-    sender_email = email.utils.getaddresses(['\"' + sender.replace('<', '\" <')])[0][1]
+    sender_email = email.utils.getaddresses(
+        ['\"' + sender.replace('<', '\" <')])[0][1]
 
     cc = message.get_all('cc', None)
     if cc:
         # first, fixup the encoding if necessary
-        cc = [decode_mail_headers(decodeUnknown(message.get_charset(), x)) for x in cc]
-        # get_all checks if multiple CC headers, but individual emails may be comma separated too
+        cc = [decode_mail_headers(decodeUnknown(
+            message.get_charset(), x)) for x in cc]
+        # get_all checks if multiple CC headers, but individual emails may be
+        # comma separated too
         tempcc = []
         for hdr in cc:
             tempcc.extend(hdr.split(','))
@@ -561,14 +592,16 @@ def object_from_message(message, queue, logger):
                 # have to use django_settings here so overwritting it works in tests
                 # the default value is False anyway
                 if ticket is None and getattr(django_settings, 'HELPDESK_FULL_FIRST_MESSAGE_FROM_EMAIL', False):
-                    # first message in thread, we save full body to avoid losing forwards and things like that
+                    # first message in thread, we save full body to avoid
+                    # losing forwards and things like that
                     body_parts = []
                     for f in EmailReplyParser.read(body).fragments:
                         body_parts.append(f.content)
                     full_body = '\n\n'.join(body_parts)
                     body = EmailReplyParser.parse_reply(body)
                 else:
-                    # second and other reply, save only first part of the message
+                    # second and other reply, save only first part of the
+                    # message
                     body = EmailReplyParser.parse_reply(body)
                     full_body = body
                 # workaround to get unicode text out rather than escaped text
@@ -579,13 +612,17 @@ def object_from_message(message, queue, logger):
                 logger.debug("Discovered plain text MIME part")
             else:
                 try:
-                    email_body = encoding.smart_str(part.get_payload(decode=True))
+                    email_body = encoding.smart_str(
+                        part.get_payload(decode=True))
                 except UnicodeDecodeError:
-                    email_body = encoding.smart_str(part.get_payload(decode=False))
+                    email_body = encoding.smart_str(
+                        part.get_payload(decode=False))
 
                 if not body and not full_body:
-                    # no text has been parsed so far - try such deep parsing for some messages
-                    altered_body = email_body.replace("</p>", "</p>\n").replace("<br", "\n<br")
+                    # no text has been parsed so far - try such deep parsing
+                    # for some messages
+                    altered_body = email_body.replace(
+                        "</p>", "</p>\n").replace("<br", "\n<br")
                     mail = BeautifulSoup(str(altered_body), "html.parser")
                     full_body = mail.get_text()
 
@@ -601,7 +638,8 @@ def object_from_message(message, queue, logger):
                     '</html>'
                 ) % email_body
                 files.append(
-                    SimpleUploadedFile(_("email_html_body.html"), payload.encode("utf-8"), 'text/html')
+                    SimpleUploadedFile(
+                        _("email_html_body.html"), payload.encode("utf-8"), 'text/html')
                 )
                 logger.debug("Discovered HTML MIME part")
         else:
@@ -627,7 +665,8 @@ def object_from_message(message, queue, logger):
             # except non_b64_err:
             #     logger.debug("Payload was not base64 encoded, using raw bytes")
             #     # payloadToWrite = payload
-            files.append(SimpleUploadedFile(name, part.get_payload(decode=True), mimetypes.guess_type(name)[0]))
+            files.append(SimpleUploadedFile(name, part.get_payload(
+                decode=True), mimetypes.guess_type(name)[0]))
             logger.debug("Found MIME attachment %s" % name)
 
         counter += 1
@@ -645,7 +684,8 @@ def object_from_message(message, queue, logger):
             body = ""
 
     if getattr(django_settings, 'HELPDESK_ALWAYS_SAVE_INCOMING_EMAIL_MESSAGE', False):
-        # save message as attachment in case of some complex markup renders wrong
+        # save message as attachment in case of some complex markup renders
+        # wrong
         files.append(
             SimpleUploadedFile(
                 _("original_message.eml").replace(
@@ -660,7 +700,8 @@ def object_from_message(message, queue, logger):
     smtp_priority = message.get('priority', '')
     smtp_importance = message.get('importance', '')
     high_priority_types = {'high', 'important', '1', 'urgent'}
-    priority = 2 if high_priority_types & {smtp_priority, smtp_importance} else 3
+    priority = 2 if high_priority_types & {
+        smtp_priority, smtp_importance} else 3
 
     payload = {
         'body': body,

helpdesk/forms.py

@@ -37,40 +37,49 @@ class CustomFieldMixin(object):
 
     def customfield_to_field(self, field, instanceargs):
         # Use TextInput widget by default
-        instanceargs['widget'] = forms.TextInput(attrs={'class': 'form-control'})
+        instanceargs['widget'] = forms.TextInput(
+            attrs={'class': 'form-control'})
         # if-elif branches start with special cases
         if field.data_type == 'varchar':
             fieldclass = forms.CharField
             instanceargs['max_length'] = field.max_length
         elif field.data_type == 'text':
             fieldclass = forms.CharField
-            instanceargs['widget'] = forms.Textarea(attrs={'class': 'form-control'})
+            instanceargs['widget'] = forms.Textarea(
+                attrs={'class': 'form-control'})
             instanceargs['max_length'] = field.max_length
         elif field.data_type == 'integer':
             fieldclass = forms.IntegerField
-            instanceargs['widget'] = forms.NumberInput(attrs={'class': 'form-control'})
+            instanceargs['widget'] = forms.NumberInput(
+                attrs={'class': 'form-control'})
         elif field.data_type == 'decimal':
             fieldclass = forms.DecimalField
             instanceargs['decimal_places'] = field.decimal_places
             instanceargs['max_digits'] = field.max_length
-            instanceargs['widget'] = forms.NumberInput(attrs={'class': 'form-control'})
+            instanceargs['widget'] = forms.NumberInput(
+                attrs={'class': 'form-control'})
         elif field.data_type == 'list':
             fieldclass = forms.ChoiceField
             instanceargs['choices'] = field.get_choices()
-            instanceargs['widget'] = forms.Select(attrs={'class': 'form-control'})
+            instanceargs['widget'] = forms.Select(
+                attrs={'class': 'form-control'})
         else:
             # Try to use the immediate equivalences dictionary
             try:
                 fieldclass = CUSTOMFIELD_TO_FIELD_DICT[field.data_type]
                 # Change widgets for the following classes
                 if fieldclass == forms.DateField:
-                    instanceargs['widget'] = forms.DateInput(attrs={'class': 'form-control date-field'})
+                    instanceargs['widget'] = forms.DateInput(
+                        attrs={'class': 'form-control date-field'})
                 elif fieldclass == forms.DateTimeField:
-                    instanceargs['widget'] = forms.DateTimeInput(attrs={'class': 'form-control datetime-field'})
+                    instanceargs['widget'] = forms.DateTimeInput(
+                        attrs={'class': 'form-control datetime-field'})
                 elif fieldclass == forms.TimeField:
-                    instanceargs['widget'] = forms.TimeInput(attrs={'class': 'form-control time-field'})
+                    instanceargs['widget'] = forms.TimeInput(
+                        attrs={'class': 'form-control time-field'})
                 elif fieldclass == forms.BooleanField:
-                    instanceargs['widget'] = forms.CheckboxInput(attrs={'class': 'form-control'})
+                    instanceargs['widget'] = forms.CheckboxInput(
+                        attrs={'class': 'form-control'})
 
             except KeyError:
                 # The data_type was not found anywhere
@@ -83,10 +92,12 @@ class EditTicketForm(CustomFieldMixin, forms.ModelForm):
 
     class Meta:
         model = Ticket
-        exclude = ('created', 'modified', 'status', 'on_hold', 'resolution', 'last_escalation', 'assigned_to')
+        exclude = ('created', 'modified', 'status', 'on_hold',
+                   'resolution', 'last_escalation', 'assigned_to')
 
     class Media:
-        js = ('helpdesk/js/init_due_date.js', 'helpdesk/js/init_datetime_classes.js')
+        js = ('helpdesk/js/init_due_date.js',
+              'helpdesk/js/init_datetime_classes.js')
 
     def __init__(self, *args, **kwargs):
         """
@@ -96,21 +107,28 @@ class EditTicketForm(CustomFieldMixin, forms.ModelForm):
 
         # Disable and add help_text to the merged_to field on this form
         self.fields['merged_to'].disabled = True
-        self.fields['merged_to'].help_text = _('This ticket is merged into the selected ticket.')
+        self.fields['merged_to'].help_text = _(
+            'This ticket is merged into the selected ticket.')
 
         for field in CustomField.objects.all():
             initial_value = None
             try:
-                current_value = TicketCustomFieldValue.objects.get(ticket=self.instance, field=field)
+                current_value = TicketCustomFieldValue.objects.get(
+                    ticket=self.instance, field=field)
                 initial_value = current_value.value
-                # Attempt to convert from fixed format string to date/time data type
+                # Attempt to convert from fixed format string to date/time data
+                # type
                 if 'datetime' == current_value.field.data_type:
-                    initial_value = datetime.strptime(initial_value, CUSTOMFIELD_DATETIME_FORMAT)
+                    initial_value = datetime.strptime(
+                        initial_value, CUSTOMFIELD_DATETIME_FORMAT)
                 elif 'date' == current_value.field.data_type:
-                    initial_value = datetime.strptime(initial_value, CUSTOMFIELD_DATE_FORMAT)
+                    initial_value = datetime.strptime(
+                        initial_value, CUSTOMFIELD_DATE_FORMAT)
                 elif 'time' == current_value.field.data_type:
-                    initial_value = datetime.strptime(initial_value, CUSTOMFIELD_TIME_FORMAT)
-                # If it is boolean field, transform the value to a real boolean instead of a string
+                    initial_value = datetime.strptime(
+                        initial_value, CUSTOMFIELD_TIME_FORMAT)
+                # If it is boolean field, transform the value to a real boolean
+                # instead of a string
                 elif 'boolean' == current_value.field.data_type:
                     initial_value = 'True' == initial_value
             except (TicketCustomFieldValue.DoesNotExist, ValueError, TypeError):
@@ -133,9 +151,11 @@ class EditTicketForm(CustomFieldMixin, forms.ModelForm):
                 field_name = field.replace('custom_', '', 1)
                 customfield = CustomField.objects.get(name=field_name)
                 try:
-                    cfv = TicketCustomFieldValue.objects.get(ticket=self.instance, field=customfield)
+                    cfv = TicketCustomFieldValue.objects.get(
+                        ticket=self.instance, field=customfield)
                 except ObjectDoesNotExist:
-                    cfv = TicketCustomFieldValue(ticket=self.instance, field=customfield)
+                    cfv = TicketCustomFieldValue(
+                        ticket=self.instance, field=customfield)
 
                 cfv.value = convert_value(value)
                 cfv.save()
@@ -152,7 +172,8 @@ class EditFollowUpForm(forms.ModelForm):
     def __init__(self, *args, **kwargs):
         """Filter not openned tickets here."""
         super(EditFollowUpForm, self).__init__(*args, **kwargs)
-        self.fields["ticket"].queryset = Ticket.objects.filter(status__in=(Ticket.OPEN_STATUS, Ticket.REOPENED_STATUS))
+        self.fields["ticket"].queryset = Ticket.objects.filter(
+            status__in=(Ticket.OPEN_STATUS, Ticket.REOPENED_STATUS))
 
 
 class AbstractTicketForm(CustomFieldMixin, forms.Form):
@@ -178,7 +199,8 @@ class AbstractTicketForm(CustomFieldMixin, forms.Form):
         widget=forms.Textarea(attrs={'class': 'form-control'}),
         label=_('Description of your issue'),
         required=True,
-        help_text=_('Please be as descriptive as possible and include all details'),
+        help_text=_(
+            'Please be as descriptive as possible and include all details'),
     )
 
     priority = forms.ChoiceField(
@@ -187,13 +209,16 @@ class AbstractTicketForm(CustomFieldMixin, forms.Form):
         required=True,
         initial=getattr(settings, 'HELPDESK_PUBLIC_TICKET_PRIORITY', '3'),
         label=_('Priority'),
-        help_text=_("Please select a priority carefully. If unsure, leave it as '3'."),
+        help_text=_(
+            "Please select a priority carefully. If unsure, leave it as '3'."),
     )
 
     due_date = forms.DateTimeField(
-        widget=forms.TextInput(attrs={'class': 'form-control', 'autocomplete': 'off'}),
+        widget=forms.TextInput(
+            attrs={'class': 'form-control', 'autocomplete': 'off'}),
         required=False,
-        input_formats=[CUSTOMFIELD_DATE_FORMAT, CUSTOMFIELD_DATETIME_FORMAT, '%d/%m/%Y', '%m/%d/%Y', "%d.%m.%Y"],
+        input_formats=[CUSTOMFIELD_DATE_FORMAT,
+                       CUSTOMFIELD_DATETIME_FORMAT, '%d/%m/%Y', '%m/%d/%Y', "%d.%m.%Y"],
         label=_('Due on'),
     )
 
@@ -205,7 +230,8 @@ class AbstractTicketForm(CustomFieldMixin, forms.Form):
     )
 
     class Media:
-        js = ('helpdesk/js/init_due_date.js', 'helpdesk/js/init_datetime_classes.js')
+        js = ('helpdesk/js/init_due_date.js',
+              'helpdesk/js/init_datetime_classes.js')
 
     def __init__(self, kbcategory=None, *args, **kwargs):
         super().__init__(*args, **kwargs)
@@ -215,7 +241,8 @@ class AbstractTicketForm(CustomFieldMixin, forms.Form):
                     widget=forms.Select(attrs={'class': 'form-control'}),
                     required=False,
                     label=_('Knowledge Base Item'),
-                    choices=[(kbi.pk, kbi.title) for kbi in KBItem.objects.filter(category=kbcategory.pk, enabled=True)],
+                    choices=[(kbi.pk, kbi.title) for kbi in KBItem.objects.filter(
+                        category=kbcategory.pk, enabled=True)],
                 )
 
     def _add_form_custom_fields(self, staff_only_filter=None):
@@ -307,7 +334,8 @@ class TicketForm(AbstractTicketForm):
     submitter_email = forms.EmailField(
         required=False,
         label=_('Submitter E-Mail Address'),
-        widget=forms.TextInput(attrs={'class': 'form-control', 'type': 'email'}),
+        widget=forms.TextInput(
+            attrs={'class': 'form-control', 'type': 'email'}),
         help_text=_('This e-mail address will receive copies of all public '
                     'updates to this ticket.'),
     )
@@ -335,10 +363,13 @@ class TicketForm(AbstractTicketForm):
 
         self.fields['queue'].choices = queue_choices
         if helpdesk_settings.HELPDESK_STAFF_ONLY_TICKET_OWNERS:
-            assignable_users = User.objects.filter(is_active=True, is_staff=True).order_by(User.USERNAME_FIELD)
+            assignable_users = User.objects.filter(
+                is_active=True, is_staff=True).order_by(User.USERNAME_FIELD)
         else:
-            assignable_users = User.objects.filter(is_active=True).order_by(User.USERNAME_FIELD)
-        self.fields['assigned_to'].choices = [('', '--------')] + [(u.id, u.get_username()) for u in assignable_users]
+            assignable_users = User.objects.filter(
+                is_active=True).order_by(User.USERNAME_FIELD)
+        self.fields['assigned_to'].choices = [
+            ('', '--------')] + [(u.id, u.get_username()) for u in assignable_users]
         self._add_form_custom_fields()
 
     def save(self, user):
@@ -380,7 +411,8 @@ class PublicTicketForm(AbstractTicketForm):
     Ticket Form creation for all users (public-facing).
     """
     submitter_email = forms.EmailField(
-        widget=forms.TextInput(attrs={'class': 'form-control', 'type': 'email'}),
+        widget=forms.TextInput(
+            attrs={'class': 'form-control', 'type': 'email'}),
         required=True,
         label=_('Your E-Mail Address'),
         help_text=_('We will e-mail you when your ticket is updated.'),
@@ -406,7 +438,8 @@ class PublicTicketForm(AbstractTicketForm):
         }
 
         for field_name, field_setting_key in field_deletion_table.items():
-            has_settings_default_value = getattr(settings, field_setting_key, None)
+            has_settings_default_value = getattr(
+                settings, field_setting_key, None)
             if has_settings_default_value is not None:
                 del self.fields[field_name]
 
@@ -485,9 +518,11 @@ class TicketCCForm(forms.ModelForm):
     def __init__(self, *args, **kwargs):
         super(TicketCCForm, self).__init__(*args, **kwargs)
         if helpdesk_settings.HELPDESK_STAFF_ONLY_TICKET_CC:
-            users = User.objects.filter(is_active=True, is_staff=True).order_by(User.USERNAME_FIELD)
+            users = User.objects.filter(
+                is_active=True, is_staff=True).order_by(User.USERNAME_FIELD)
         else:
-            users = User.objects.filter(is_active=True).order_by(User.USERNAME_FIELD)
+            users = User.objects.filter(
+                is_active=True).order_by(User.USERNAME_FIELD)
         self.fields['user'].queryset = users
 
 
@@ -497,9 +532,11 @@ class TicketCCUserForm(forms.ModelForm):
     def __init__(self, *args, **kwargs):
         super(TicketCCUserForm, self).__init__(*args, **kwargs)
         if helpdesk_settings.HELPDESK_STAFF_ONLY_TICKET_CC:
-            users = User.objects.filter(is_active=True, is_staff=True).order_by(User.USERNAME_FIELD)
+            users = User.objects.filter(
+                is_active=True, is_staff=True).order_by(User.USERNAME_FIELD)
         else:
-            users = User.objects.filter(is_active=True).order_by(User.USERNAME_FIELD)
+            users = User.objects.filter(
+                is_active=True).order_by(User.USERNAME_FIELD)
         self.fields['user'].queryset = users
 
     class Meta:
@@ -538,8 +575,11 @@ class MultipleTicketSelectForm(forms.Form):
         if len(tickets) < 2:
             raise ValidationError(_('Please choose at least 2 tickets.'))
         if len(tickets) > 4:
-            raise ValidationError(_('Impossible to merge more than 4 tickets...'))
-        queues = tickets.order_by('queue').distinct().values_list('queue', flat=True)
+            raise ValidationError(
+                _('Impossible to merge more than 4 tickets...'))
+        queues = tickets.order_by('queue').distinct(
+        ).values_list('queue', flat=True)
         if len(queues) != 1:
-            raise ValidationError(_('All selected tickets must share the same queue in order to be merged.'))
+            raise ValidationError(
+                _('All selected tickets must share the same queue in order to be merged.'))
         return tickets

helpdesk/lib.py

@@ -129,7 +129,8 @@ def text_is_spam(text, request):
 
 
 def process_attachments(followup, attached_files):
-    max_email_attachment_size = getattr(settings, 'HELPDESK_MAX_EMAIL_ATTACHMENT_SIZE', 512000)
+    max_email_attachment_size = getattr(
+        settings, 'HELPDESK_MAX_EMAIL_ATTACHMENT_SIZE', 512000)
     attachments = []
 
     for attached in attached_files:
@@ -152,7 +153,8 @@ def process_attachments(followup, attached_files):
 
             if attached.size < max_email_attachment_size:
                 # Only files smaller than 512kb (or as defined in
-                # settings.HELPDESK_MAX_EMAIL_ATTACHMENT_SIZE) are sent via email.
+                # settings.HELPDESK_MAX_EMAIL_ATTACHMENT_SIZE) are sent via
+                # email.
                 attachments.append([filename, att.file])
 
     return attachments

helpdesk/management/commands/create_escalation_exclusions.py

@@ -66,7 +66,8 @@ class Command(BaseCommand):
                     raise CommandError("Queue %s does not exist." % queue)
                 queues.append(q)
 
-        create_exclusions(days=days, occurrences=occurrences, verbose=verbose, queues=queues)
+        create_exclusions(days=days, occurrences=occurrences,
+                          verbose=verbose, queues=queues)
 
 
 day_names = {
@@ -90,11 +91,13 @@ def create_exclusions(days, occurrences, verbose, queues):
         while i < occurrences:
             if day == workdate.weekday():
                 if EscalationExclusion.objects.filter(date=workdate).count() == 0:
-                    esc = EscalationExclusion(name='Auto Exclusion for %s' % day_name, date=workdate)
+                    esc = EscalationExclusion(
+                        name='Auto Exclusion for %s' % day_name, date=workdate)
                     esc.save()
 
                     if verbose:
-                        print("Created exclusion for %s %s" % (day_name, workdate))
+                        print("Created exclusion for %s %s" %
+                              (day_name, workdate))
 
                     for q in queues:
                         esc.queues.add(q)
@@ -116,7 +119,8 @@ def usage():
 if __name__ == '__main__':
     # This script can be run from the command-line or via Django's manage.py.
     try:
-        opts, args = getopt.getopt(sys.argv[1:], 'd:o:q:v', ['days=', 'occurrences=', 'verbose', 'queues='])
+        opts, args = getopt.getopt(sys.argv[1:], 'd:o:q:v', [
+                                   'days=', 'occurrences=', 'verbose', 'queues='])
     except getopt.GetoptError:
         usage()
         sys.exit(2)
@@ -151,4 +155,5 @@ if __name__ == '__main__':
                 sys.exit(2)
             queues.append(q)
 
-    create_exclusions(days=days, occurrences=occurrences, verbose=verbose, queues=queues)
+    create_exclusions(days=days, occurrences=occurrences,
+                      verbose=verbose, queues=queues)

helpdesk/management/commands/create_queue_permissions.py

@@ -55,14 +55,17 @@ class Command(BaseCommand):
             self.stdout.write("Preparing Queue %s [%s]" % (q.title, q.slug))
 
             if q.permission_name:
-                self.stdout.write("  .. already has `permission_name=%s`" % q.permission_name)
+                self.stdout.write(
+                    "  .. already has `permission_name=%s`" % q.permission_name)
                 basename = q.permission_name[9:]
             else:
                 basename = q.generate_permission_name()
-                self.stdout.write("  .. generated `permission_name=%s`" % q.permission_name)
+                self.stdout.write(
+                    "  .. generated `permission_name=%s`" % q.permission_name)
                 q.save()
 
-            self.stdout.write("  .. checking permission codename `%s`" % basename)
+            self.stdout.write(
+                "  .. checking permission codename `%s`" % basename)
 
             try:
                 Permission.objects.create(

helpdesk/management/commands/escalate_tickets.py

@@ -62,7 +62,8 @@ class Command(BaseCommand):
 
 def escalate_tickets(queues, verbose):
     """ Only include queues with escalation configured """
-    queryset = Queue.objects.filter(escalate_days__isnull=False).exclude(escalate_days=0)
+    queryset = Queue.objects.filter(
+        escalate_days__isnull=False).exclude(escalate_days=0)
     if queues:
         queryset = queryset.filter(slug__in=queues)
 
@@ -143,7 +144,8 @@ def usage():
 
 if __name__ == '__main__':
     try:
-        opts, args = getopt.getopt(sys.argv[1:], ['queues=', 'verboseescalation'])
+        opts, args = getopt.getopt(
+            sys.argv[1:], ['queues=', 'verboseescalation'])
     except getopt.GetoptError:
         usage()
         sys.exit(2)

helpdesk/models.py

@@ -128,7 +128,8 @@ class Queue(models.Model):
         _('Allow Public Submission?'),
         blank=True,
         default=False,
-        help_text=_('Should this queue be listed on the public submission form?'),
+        help_text=_(
+            'Should this queue be listed on the public submission form?'),
     )
 
     allow_email_submission = models.BooleanField(
@@ -180,7 +181,8 @@ class Queue(models.Model):
     email_box_type = models.CharField(
         _('E-Mail Box Type'),
         max_length=5,
-        choices=(('pop3', _('POP 3')), ('imap', _('IMAP')), ('local', _('Local Directory'))),
+        choices=(('pop3', _('POP 3')), ('imap', _('IMAP')),
+                 ('local', _('Local Directory'))),
         blank=True,
         null=True,
         help_text=_('E-Mail server type for creating tickets automatically '
@@ -262,7 +264,8 @@ class Queue(models.Model):
 
     email_box_interval = models.IntegerField(
         _('E-Mail Check Interval'),
-        help_text=_('How often do you wish to check this mailbox? (in Minutes)'),
+        help_text=_(
+            'How often do you wish to check this mailbox? (in Minutes)'),
         blank=True,
         null=True,
         default='5',
@@ -281,7 +284,8 @@ class Queue(models.Model):
         choices=(('socks4', _('SOCKS4')), ('socks5', _('SOCKS5'))),
         blank=True,
         null=True,
-        help_text=_('SOCKS4 or SOCKS5 allows you to proxy your connections through a SOCKS server.'),
+        help_text=_(
+            'SOCKS4 or SOCKS5 allows you to proxy your connections through a SOCKS server.'),
     )
 
     socks_proxy_host = models.GenericIPAddressField(
@@ -295,7 +299,8 @@ class Queue(models.Model):
         _('Socks Proxy Port'),
         blank=True,
         null=True,
-        help_text=_('Socks proxy port number. Default: 9150 (default TOR port)'),
+        help_text=_(
+            'Socks proxy port number. Default: 9150 (default TOR port)'),
     )
 
     logging_type = models.CharField(
@@ -356,7 +361,8 @@ class Queue(models.Model):
         """
         if not self.email_address:
             # must check if given in format "Foo <foo@example.com>"
-            default_email = re.match(".*<(?P<email>.*@*.)>", settings.DEFAULT_FROM_EMAIL)
+            default_email = re.match(
+                ".*<(?P<email>.*@*.)>", settings.DEFAULT_FROM_EMAIL)
             if default_email is not None:
                 # already in the right format, so just include it here
                 return u'NO QUEUE EMAIL ADDRESS DEFINED %s' % settings.DEFAULT_FROM_EMAIL
@@ -532,7 +538,8 @@ class Ticket(models.Model):
         _('On Hold'),
         blank=True,
         default=False,
-        help_text=_('If a ticket is on hold, it will not automatically be escalated.'),
+        help_text=_(
+            'If a ticket is on hold, it will not automatically be escalated.'),
     )
 
     description = models.TextField(
@@ -582,7 +589,8 @@ class Ticket(models.Model):
         blank=True,
         null=True,
         on_delete=models.CASCADE,
-        verbose_name=_('Knowledge base item the user was viewing when they created this ticket.'),
+        verbose_name=_(
+            'Knowledge base item the user was viewing when they created this ticket.'),
     )
 
     merged_to = models.ForeignKey(
@@ -648,7 +656,8 @@ class Ticket(models.Model):
         def send(role, recipient):
             if recipient and recipient not in recipients and role in roles:
                 template, context = roles[role]
-                send_templated_mail(template, context, recipient, sender=self.queue.from_address, **kwargs)
+                send_templated_mail(
+                    template, context, recipient, sender=self.queue.from_address, **kwargs)
                 recipients.add(recipient)
 
         send('submitter', self.submitter_email)
@@ -844,7 +853,8 @@ class Ticket(models.Model):
                 # Ignore if user has no email address
                 return
         elif not email:
-            raise ValueError('You must provide at least one parameter to get the email from')
+            raise ValueError(
+                'You must provide at least one parameter to get the email from')
 
         # Prepare all emails already into the ticket
         ticket_emails = [x.display for x in self.ticketcc_set.all()]
@@ -1280,7 +1290,8 @@ class EmailTemplate(models.Model):
 
     html = models.TextField(
         _('HTML'),
-        help_text=_('The same context is available here as in plain_text, above.'),
+        help_text=_(
+            'The same context is available here as in plain_text, above.'),
     )
 
     locale = models.CharField(
@@ -1329,7 +1340,8 @@ class KBCategory(models.Model):
         blank=True,
         null=True,
         on_delete=models.CASCADE,
-        verbose_name=_('Default queue when creating a ticket after viewing this category.'),
+        verbose_name=_(
+            'Default queue when creating a ticket after viewing this category.'),
     )
 
     public = models.BooleanField(
@@ -1396,7 +1408,8 @@ class KBItem(models.Model):
 
     last_updated = models.DateTimeField(
         _('Last Updated'),
-        help_text=_('The date on which this question was most recently changed.'),
+        help_text=_(
+            'The date on which this question was most recently changed.'),
         blank=True,
     )
 
@@ -1555,7 +1568,8 @@ class UserSettings(models.Model):
 
     login_view_ticketlist = models.BooleanField(
         verbose_name=_('Show Ticket List on Login?'),
-        help_text=_('Display the ticket list upon login? Otherwise, the dashboard is shown.'),
+        help_text=_(
+            'Display the ticket list upon login? Otherwise, the dashboard is shown.'),
         default=login_view_ticketlist_default,
     )
 
@@ -1570,13 +1584,15 @@ class UserSettings(models.Model):
 
     email_on_ticket_assign = models.BooleanField(
         verbose_name=_('E-mail me when assigned a ticket?'),
-        help_text=_('If you are assigned a ticket via the web, do you want to receive an e-mail?'),
+        help_text=_(
+            'If you are assigned a ticket via the web, do you want to receive an e-mail?'),
         default=email_on_ticket_assign_default,
     )
 
     tickets_per_page = models.IntegerField(
         verbose_name=_('Number of tickets to show per page'),
-        help_text=_('How many tickets do you want to see on the Ticket List page?'),
+        help_text=_(
+            'How many tickets do you want to see on the Ticket List page?'),
         default=tickets_per_page_default,
         choices=PAGE_SIZES,
     )
@@ -1611,7 +1627,8 @@ def create_usersettings(sender, instance, created, **kwargs):
         UserSettings.objects.create(user=instance)
 
 
-models.signals.post_save.connect(create_usersettings, sender=settings.AUTH_USER_MODEL)
+models.signals.post_save.connect(
+    create_usersettings, sender=settings.AUTH_USER_MODEL)
 
 
 class IgnoreEmail(models.Model):
@@ -1851,14 +1868,16 @@ class CustomField(models.Model):
 
     ordering = models.IntegerField(
         _('Ordering'),
-        help_text=_('Lower numbers are displayed first; higher numbers are listed later'),
+        help_text=_(
+            'Lower numbers are displayed first; higher numbers are listed later'),
         blank=True,
         null=True,
     )
 
     def _choices_as_array(self):
         valuebuffer = StringIO(self.list_values)
-        choices = [[item.strip(), item.strip()] for item in valuebuffer.readlines()]
+        choices = [[item.strip(), item.strip()]
+                   for item in valuebuffer.readlines()]
         valuebuffer.close()
         return choices
     choices_as_array = property(_choices_as_array)

helpdesk/query.py

@@ -103,8 +103,10 @@ def get_query_class():
 class __Query__:
     def __init__(self, huser, base64query=None, query_params=None):
         self.huser = huser
-        self.params = query_params if query_params else query_from_base64(base64query)
-        self.base64 = base64query if base64query else query_to_base64(query_params)
+        self.params = query_params if query_params else query_from_base64(
+            base64query)
+        self.base64 = base64query if base64query else query_to_base64(
+            query_params)
         self.result = None
 
     def get_search_filter_args(self):
@@ -128,7 +130,8 @@ class __Query__:
         """
         filter = self.params.get('filtering', {})
         filter_or = self.params.get('filtering_or', {})
-        queryset = queryset.filter((Q(**filter) | Q(**filter_or)) & self.get_search_filter_args())
+        queryset = queryset.filter(
+            (Q(**filter) | Q(**filter_or)) & self.get_search_filter_args())
         sorting = self.params.get('sorting', None)
         if sorting:
             sortreverse = self.params.get('sortreverse', None)
@@ -191,11 +194,13 @@ class __Query__:
                     'text': {
                         'headline': ticket.title + ' - ' + followup.title,
                         'text': (
-                            (escape(followup.comment) if followup.comment else _('No text'))
+                            (escape(followup.comment)
+                             if followup.comment else _('No text'))
                             +
                             '<br/> <a href="%s" class="btn" role="button">%s</a>'
                             %
-                            (reverse('helpdesk:view', kwargs={'ticket_id': ticket.pk}), _("View ticket"))
+                            (reverse('helpdesk:view', kwargs={
+                             'ticket_id': ticket.pk}), _("View ticket"))
                         ),
                     },
                     'group': _('Messages'),

helpdesk/settings.py

@@ -63,10 +63,13 @@ HELPDESK_ANON_ACCESS_RAISES_404 = getattr(settings,
 HELPDESK_KB_ENABLED = getattr(settings, 'HELPDESK_KB_ENABLED', True)
 
 # Disable Timeline on ticket list
-HELPDESK_TICKETS_TIMELINE_ENABLED = getattr(settings, 'HELPDESK_TICKETS_TIMELINE_ENABLED', True)
+HELPDESK_TICKETS_TIMELINE_ENABLED = getattr(
+    settings, 'HELPDESK_TICKETS_TIMELINE_ENABLED', True)
 
-# show extended navigation by default, to all users, irrespective of staff status?
-HELPDESK_NAVIGATION_ENABLED = getattr(settings, 'HELPDESK_NAVIGATION_ENABLED', False)
+# show extended navigation by default, to all users, irrespective of staff
+# status?
+HELPDESK_NAVIGATION_ENABLED = getattr(
+    settings, 'HELPDESK_NAVIGATION_ENABLED', False)
 
 # use public CDNs to serve jquery and other javascript by default?
 # otherwise, use built-in static copy
@@ -84,7 +87,8 @@ HELPDESK_TRANSLATE_TICKET_COMMENTS_LANG = getattr(settings,
                                                   ["en", "de", "es", "fr", "it", "ru"])
 
 # show link to 'change password' on 'User Settings' page?
-HELPDESK_SHOW_CHANGE_PASSWORD = getattr(settings, 'HELPDESK_SHOW_CHANGE_PASSWORD', False)
+HELPDESK_SHOW_CHANGE_PASSWORD = getattr(
+    settings, 'HELPDESK_SHOW_CHANGE_PASSWORD', False)
 
 # allow user to override default layout for 'followups' - work in progress.
 HELPDESK_FOLLOWUP_MOD = getattr(settings, 'HELPDESK_FOLLOWUP_MOD', False)
@@ -103,10 +107,12 @@ ALLOWED_URL_SCHEMES = getattr(settings, 'ALLOWED_URL_SCHEMES', (
 ############################
 
 # show 'view a ticket' section on public page?
-HELPDESK_VIEW_A_TICKET_PUBLIC = getattr(settings, 'HELPDESK_VIEW_A_TICKET_PUBLIC', True)
+HELPDESK_VIEW_A_TICKET_PUBLIC = getattr(
+    settings, 'HELPDESK_VIEW_A_TICKET_PUBLIC', True)
 
 # show 'submit a ticket' section on public page?
-HELPDESK_SUBMIT_A_TICKET_PUBLIC = getattr(settings, 'HELPDESK_SUBMIT_A_TICKET_PUBLIC', True)
+HELPDESK_SUBMIT_A_TICKET_PUBLIC = getattr(
+    settings, 'HELPDESK_SUBMIT_A_TICKET_PUBLIC', True)
 
 # change that to custom class to have extra fields or validation (like captcha)
 HELPDESK_PUBLIC_TICKET_FORM_CLASS = getattr(
@@ -137,8 +143,10 @@ CUSTOMFIELD_DATETIME_FORMAT = f"{CUSTOMFIELD_DATE_FORMAT}T%H:%M"
 
 ''' options for update_ticket views '''
 # allow non-staff users to interact with tickets?
-# can be True/False or a callable accepting the active user and returning True if they must be considered helpdesk staff
-HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE = getattr(settings, 'HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE', False)
+# can be True/False or a callable accepting the active user and returning
+# True if they must be considered helpdesk staff
+HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE = getattr(
+    settings, 'HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE', False)
 if not (HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE in (True, False) or callable(HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE)):
     warnings.warn(
         "HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE should be set to either True/False or a callable.",
@@ -154,14 +162,18 @@ HELPDESK_SHOW_EDIT_BUTTON_FOLLOW_UP = getattr(settings,
 HELPDESK_SHOW_DELETE_BUTTON_SUPERUSER_FOLLOW_UP = getattr(
     settings, 'HELPDESK_SHOW_DELETE_BUTTON_SUPERUSER_FOLLOW_UP', False)
 
-# make all updates public by default? this will hide the 'is this update public' checkbox
-HELPDESK_UPDATE_PUBLIC_DEFAULT = getattr(settings, 'HELPDESK_UPDATE_PUBLIC_DEFAULT', False)
+# make all updates public by default? this will hide the 'is this update
+# public' checkbox
+HELPDESK_UPDATE_PUBLIC_DEFAULT = getattr(
+    settings, 'HELPDESK_UPDATE_PUBLIC_DEFAULT', False)
 
 # only show staff users in ticket owner drop-downs
-HELPDESK_STAFF_ONLY_TICKET_OWNERS = getattr(settings, 'HELPDESK_STAFF_ONLY_TICKET_OWNERS', False)
+HELPDESK_STAFF_ONLY_TICKET_OWNERS = getattr(
+    settings, 'HELPDESK_STAFF_ONLY_TICKET_OWNERS', False)
 
 # only show staff users in ticket cc drop-down
-HELPDESK_STAFF_ONLY_TICKET_CC = getattr(settings, 'HELPDESK_STAFF_ONLY_TICKET_CC', False)
+HELPDESK_STAFF_ONLY_TICKET_CC = getattr(
+    settings, 'HELPDESK_STAFF_ONLY_TICKET_CC', False)
 
 # allow the subject to have a configurable template.
 HELPDESK_EMAIL_SUBJECT_TEMPLATE = getattr(
@@ -173,11 +185,13 @@ if HELPDESK_EMAIL_SUBJECT_TEMPLATE.find("ticket.ticket") < 0:
     raise ImproperlyConfigured
 
 # default fallback locale when queue locale not found
-HELPDESK_EMAIL_FALLBACK_LOCALE = getattr(settings, 'HELPDESK_EMAIL_FALLBACK_LOCALE', 'en')
+HELPDESK_EMAIL_FALLBACK_LOCALE = getattr(
+    settings, 'HELPDESK_EMAIL_FALLBACK_LOCALE', 'en')
 
 # default maximum email attachment size, in bytes
 # only attachments smaller than this size will be sent via email
-HELPDESK_MAX_EMAIL_ATTACHMENT_SIZE = getattr(settings, 'HELPDESK_MAX_EMAIL_ATTACHMENT_SIZE', 512000)
+HELPDESK_MAX_EMAIL_ATTACHMENT_SIZE = getattr(
+    settings, 'HELPDESK_MAX_EMAIL_ATTACHMENT_SIZE', 512000)
 
 
 ########################################
@@ -189,7 +203,8 @@ HELPDESK_CREATE_TICKET_HIDE_ASSIGNED_TO = getattr(
     settings, 'HELPDESK_CREATE_TICKET_HIDE_ASSIGNED_TO', False)
 
 # Activate the API endpoint to manage tickets thanks to Django REST Framework
-HELPDESK_ACTIVATE_API_ENDPOINT = getattr(settings, 'HELPDESK_ACTIVATE_API_ENDPOINT', False)
+HELPDESK_ACTIVATE_API_ENDPOINT = getattr(
+    settings, 'HELPDESK_ACTIVATE_API_ENDPOINT', False)
 
 
 #################
@@ -204,25 +219,32 @@ QUEUE_EMAIL_BOX_USER = getattr(settings, 'QUEUE_EMAIL_BOX_USER', None)
 QUEUE_EMAIL_BOX_PASSWORD = getattr(settings, 'QUEUE_EMAIL_BOX_PASSWORD', None)
 
 # only process emails with a valid tracking ID? (throws away all other mail)
-QUEUE_EMAIL_BOX_UPDATE_ONLY = getattr(settings, 'QUEUE_EMAIL_BOX_UPDATE_ONLY', False)
+QUEUE_EMAIL_BOX_UPDATE_ONLY = getattr(
+    settings, 'QUEUE_EMAIL_BOX_UPDATE_ONLY', False)
 
 # only allow users to access queues that they are members of?
 HELPDESK_ENABLE_PER_QUEUE_STAFF_PERMISSION = getattr(
     settings, 'HELPDESK_ENABLE_PER_QUEUE_STAFF_PERMISSION', False)
 
 # use https in the email links
-HELPDESK_USE_HTTPS_IN_EMAIL_LINK = getattr(settings, 'HELPDESK_USE_HTTPS_IN_EMAIL_LINK', False)
+HELPDESK_USE_HTTPS_IN_EMAIL_LINK = getattr(
+    settings, 'HELPDESK_USE_HTTPS_IN_EMAIL_LINK', False)
 
-HELPDESK_TEAMS_MODEL = getattr(settings, 'HELPDESK_TEAMS_MODEL', 'pinax_teams.Team')
-HELPDESK_TEAMS_MIGRATION_DEPENDENCIES = getattr(settings, 'HELPDESK_TEAMS_MIGRATION_DEPENDENCIES', [('pinax_teams', '0004_auto_20170511_0856')])
-HELPDESK_KBITEM_TEAM_GETTER = getattr(settings, 'HELPDESK_KBITEM_TEAM_GETTER', lambda kbitem: kbitem.team)
+HELPDESK_TEAMS_MODEL = getattr(
+    settings, 'HELPDESK_TEAMS_MODEL', 'pinax_teams.Team')
+HELPDESK_TEAMS_MIGRATION_DEPENDENCIES = getattr(settings, 'HELPDESK_TEAMS_MIGRATION_DEPENDENCIES', [
+                                                ('pinax_teams', '0004_auto_20170511_0856')])
+HELPDESK_KBITEM_TEAM_GETTER = getattr(
+    settings, 'HELPDESK_KBITEM_TEAM_GETTER', lambda kbitem: kbitem.team)
 
 # Include all signatures and forwards in the first ticket message if set
-# Useful if you get forwards dropped from them while they are useful part of request
-HELPDESK_FULL_FIRST_MESSAGE_FROM_EMAIL = getattr(settings, 'HELPDESK_FULL_FIRST_MESSAGE_FROM_EMAIL', False)
+# Useful if you get forwards dropped from them while they are useful part
+# of request
+HELPDESK_FULL_FIRST_MESSAGE_FROM_EMAIL = getattr(
+    settings, 'HELPDESK_FULL_FIRST_MESSAGE_FROM_EMAIL', False)
 
 # If set then we always save incoming emails as .eml attachments
 # which is quite noisy but very helpful for complicated markup, forwards and so on
 # (which gets stripped/corrupted otherwise)
-HELPDESK_ALWAYS_SAVE_INCOMING_EMAIL_MESSAGE = getattr(settings, "HELPDESK_ALWAYS_SAVE_INCOMING_EMAIL_MESSAGE", False)
-
+HELPDESK_ALWAYS_SAVE_INCOMING_EMAIL_MESSAGE = getattr(
+    settings, "HELPDESK_ALWAYS_SAVE_INCOMING_EMAIL_MESSAGE", False)

helpdesk/templated_email.py

@@ -58,12 +58,15 @@ def send_templated_mail(template_name,
     locale = context['queue'].get('locale') or HELPDESK_EMAIL_FALLBACK_LOCALE
 
     try:
-        t = EmailTemplate.objects.get(template_name__iexact=template_name, locale=locale)
+        t = EmailTemplate.objects.get(
+            template_name__iexact=template_name, locale=locale)
     except EmailTemplate.DoesNotExist:
         try:
-            t = EmailTemplate.objects.get(template_name__iexact=template_name, locale__isnull=True)
+            t = EmailTemplate.objects.get(
+                template_name__iexact=template_name, locale__isnull=True)
         except EmailTemplate.DoesNotExist:
-            logger.warning('template "%s" does not exist, no mail sent', template_name)
+            logger.warning(
+                'template "%s" does not exist, no mail sent', template_name)
             return  # just ignore if template doesn't exist
 
     subject_part = from_string(
@@ -77,10 +80,12 @@ def send_templated_mail(template_name,
         "%s\n\n{%% include '%s' %%}" % (t.plain_text, footer_file)
     ).render(context)
 
-    email_html_base_file = os.path.join('helpdesk', locale, 'email_html_base.html')
+    email_html_base_file = os.path.join(
+        'helpdesk', locale, 'email_html_base.html')
     # keep new lines in html emails
     if 'comment' in context:
-        context['comment'] = mark_safe(context['comment'].replace('\r\n', '<br>'))
+        context['comment'] = mark_safe(
+            context['comment'].replace('\r\n', '<br>'))
 
     html_part = from_string(
         "{%% extends '%s' %%}"
@@ -112,7 +117,8 @@ def send_templated_mail(template_name,
     try:
         return msg.send()
     except SMTPException as e:
-        logger.exception('SMTPException raised while sending email to {}'.format(recipients))
+        logger.exception(
+            'SMTPException raised while sending email to {}'.format(recipients))
         if not fail_silently:
             raise e
         return 0

helpdesk/templatetags/helpdesk_staff.py

@@ -19,4 +19,5 @@ def helpdesk_staff(user):
     try:
         return is_helpdesk_staff(user)
     except Exception:
-        logger.exception("'helpdesk_staff' template tag (django-helpdesk) crashed")
+        logger.exception(
+            "'helpdesk_staff' template tag (django-helpdesk) crashed")

helpdesk/templatetags/helpdesk_util.py

@@ -22,13 +22,16 @@ def datetime_string_format(value):
     :return: String - reformatted to default datetime, date, or time string if received in one of the expected formats
     """
     try:
-        new_value = date_filter(datetime.strptime(value, CUSTOMFIELD_DATETIME_FORMAT), settings.DATETIME_FORMAT)
+        new_value = date_filter(datetime.strptime(
+            value, CUSTOMFIELD_DATETIME_FORMAT), settings.DATETIME_FORMAT)
     except (TypeError, ValueError):
         try:
-            new_value = date_filter(datetime.strptime(value, CUSTOMFIELD_DATE_FORMAT), settings.DATE_FORMAT)
+            new_value = date_filter(datetime.strptime(
+                value, CUSTOMFIELD_DATE_FORMAT), settings.DATE_FORMAT)
         except (TypeError, ValueError):
             try:
-                new_value = date_filter(datetime.strptime(value, CUSTOMFIELD_TIME_FORMAT), settings.TIME_FORMAT)
+                new_value = date_filter(datetime.strptime(
+                    value, CUSTOMFIELD_TIME_FORMAT), settings.TIME_FORMAT)
             except (TypeError, ValueError):
                 # If NoneType return empty string, else return original value
                 new_value = "" if value is None else value

helpdesk/tests/test_api.py

@@ -69,23 +69,28 @@ class TicketTest(APITestCase):
         self.assertEqual(response.status_code, HTTP_201_CREATED)
         created_ticket = Ticket.objects.get()
         self.assertEqual(created_ticket.title, 'Test title')
-        self.assertEqual(created_ticket.description, 'Test description\nMulti lines')
+        self.assertEqual(created_ticket.description,
+                         'Test description\nMulti lines')
         self.assertEqual(created_ticket.submitter_email, 'test@mail.com')
         self.assertEqual(created_ticket.priority, 4)
 
     def test_create_api_ticket_with_basic_auth(self):
         username = 'admin'
         password = 'admin'
-        User.objects.create_user(username=username, password=password, is_staff=True)
+        User.objects.create_user(
+            username=username, password=password, is_staff=True)
 
         test_user = User.objects.create_user(username='test')
-        merge_ticket = Ticket.objects.create(queue=self.queue, title='merge ticket')
+        merge_ticket = Ticket.objects.create(
+            queue=self.queue, title='merge ticket')
 
         # Generate base64 credentials string
         credentials = f"{username}:{password}"
-        base64_credentials = base64.b64encode(credentials.encode(HTTP_HEADER_ENCODING)).decode(HTTP_HEADER_ENCODING)
+        base64_credentials = base64.b64encode(credentials.encode(
+            HTTP_HEADER_ENCODING)).decode(HTTP_HEADER_ENCODING)
 
-        self.client.credentials(HTTP_AUTHORIZATION=f"Basic {base64_credentials}")
+        self.client.credentials(
+            HTTP_AUTHORIZATION=f"Basic {base64_credentials}")
         response = self.client.post(
             '/api/tickets/',
             {
@@ -107,21 +112,27 @@ class TicketTest(APITestCase):
         created_ticket = Ticket.objects.last()
         self.assertEqual(created_ticket.title, 'Title')
         self.assertEqual(created_ticket.description, 'Description')
-        self.assertIsNone(created_ticket.resolution)  # resolution can not be set on creation
+        # resolution can not be set on creation
+        self.assertIsNone(created_ticket.resolution)
         self.assertEqual(created_ticket.assigned_to, test_user)
         self.assertEqual(created_ticket.submitter_email, 'test@mail.com')
         self.assertEqual(created_ticket.priority, 1)
-        self.assertFalse(created_ticket.on_hold)  # on_hold is False on creation
-        self.assertEqual(created_ticket.status, Ticket.OPEN_STATUS)  # status is always open on creation
+        # on_hold is False on creation
+        self.assertFalse(created_ticket.on_hold)
+        # status is always open on creation
+        self.assertEqual(created_ticket.status, Ticket.OPEN_STATUS)
         self.assertEqual(created_ticket.due_date, self.due_date)
-        self.assertIsNone(created_ticket.merged_to)  # merged_to can not be set on creation
+        # merged_to can not be set on creation
+        self.assertIsNone(created_ticket.merged_to)
 
     def test_edit_api_ticket(self):
         staff_user = User.objects.create_user(username='admin', is_staff=True)
-        test_ticket = Ticket.objects.create(queue=self.queue, title='Test ticket')
+        test_ticket = Ticket.objects.create(
+            queue=self.queue, title='Test ticket')
 
         test_user = User.objects.create_user(username='test')
-        merge_ticket = Ticket.objects.create(queue=self.queue, title='merge ticket')
+        merge_ticket = Ticket.objects.create(
+            queue=self.queue, title='merge ticket')
 
         self.client.force_authenticate(staff_user)
         response = self.client.put(
@@ -156,7 +167,8 @@ class TicketTest(APITestCase):
 
     def test_partial_edit_api_ticket(self):
         staff_user = User.objects.create_user(username='admin', is_staff=True)
-        test_ticket = Ticket.objects.create(queue=self.queue, title='Test ticket')
+        test_ticket = Ticket.objects.create(
+            queue=self.queue, title='Test ticket')
 
         self.client.force_authenticate(staff_user)
         response = self.client.patch(
@@ -172,7 +184,8 @@ class TicketTest(APITestCase):
 
     def test_delete_api_ticket(self):
         staff_user = User.objects.create_user(username='admin', is_staff=True)
-        test_ticket = Ticket.objects.create(queue=self.queue, title='Test ticket')
+        test_ticket = Ticket.objects.create(
+            queue=self.queue, title='Test ticket')
         self.client.force_authenticate(staff_user)
         response = self.client.delete('/api/tickets/%d/' % test_ticket.id)
         self.assertEqual(response.status_code, HTTP_204_NO_CONTENT)
@@ -195,7 +208,8 @@ class TicketTest(APITestCase):
                 Blue
                 Red
                 Yellow'''
-            CustomField.objects.create(name=field_type, label=field_display, data_type=field_type, **extra_data)
+            CustomField.objects.create(
+                name=field_type, label=field_display, data_type=field_type, **extra_data)
 
         staff_user = User.objects.create_user(username='test', is_staff=True)
         self.client.force_authenticate(staff_user)
@@ -209,7 +223,8 @@ class TicketTest(APITestCase):
             'priority': 4
         })
         self.assertEqual(response.status_code, HTTP_400_BAD_REQUEST)
-        self.assertEqual(response.data, {'custom_integer': [ErrorDetail(string='This field is required.', code='required')]})
+        self.assertEqual(response.data, {'custom_integer': [ErrorDetail(
+            string='This field is required.', code='required')]})
 
         # Test creation with custom field values
         response = self.client.post('/api/tickets/', {
@@ -261,4 +276,3 @@ class TicketTest(APITestCase):
             'custom_ipaddress': '127.0.0.1',
             'custom_slug': 'test-slug'
         })
-

helpdesk/tests/test_attachments.py

@@ -47,7 +47,8 @@ class AttachmentIntegrationTests(TestCase):
         }
 
     def test_create_pub_ticket_with_attachment(self):
-        test_file = SimpleUploadedFile('test_att.txt', b'attached file content', 'text/plain')
+        test_file = SimpleUploadedFile(
+            'test_att.txt', b'attached file content', 'text/plain')
         post_data = self.ticket_data.copy()
         post_data.update({
             'queue': self.queue_public.id,
@@ -55,17 +56,20 @@ class AttachmentIntegrationTests(TestCase):
         })
 
         # Ensure ticket form submits with attachment successfully
-        response = self.client.post(reverse('helpdesk:home'), post_data, follow=True)
+        response = self.client.post(
+            reverse('helpdesk:home'), post_data, follow=True)
         self.assertContains(response, test_file.name)
 
         # Ensure attachment is available with correct content
-        att = models.FollowUpAttachment.objects.get(followup__ticket=response.context['ticket'])
+        att = models.FollowUpAttachment.objects.get(
+            followup__ticket=response.context['ticket'])
         with open(os.path.join(MEDIA_DIR, att.file.name)) as file_on_disk:
             disk_content = file_on_disk.read()
         self.assertEqual(disk_content, 'attached file content')
 
     def test_create_pub_ticket_with_attachment_utf8(self):
-        test_file = SimpleUploadedFile('ß°äöü.txt', 'โจ'.encode('utf-8'), 'text/utf-8')
+        test_file = SimpleUploadedFile(
+            'ß°äöü.txt', 'โจ'.encode('utf-8'), 'text/utf-8')
         post_data = self.ticket_data.copy()
         post_data.update({
             'queue': self.queue_public.id,
@@ -73,11 +77,13 @@ class AttachmentIntegrationTests(TestCase):
         })
 
         # Ensure ticket form submits with attachment successfully
-        response = self.client.post(reverse('helpdesk:home'), post_data, follow=True)
+        response = self.client.post(
+            reverse('helpdesk:home'), post_data, follow=True)
         self.assertContains(response, test_file.name)
 
         # Ensure attachment is available with correct content
-        att = models.FollowUpAttachment.objects.get(followup__ticket=response.context['ticket'])
+        att = models.FollowUpAttachment.objects.get(
+            followup__ticket=response.context['ticket'])
         with open(os.path.join(MEDIA_DIR, att.file.name)) as file_on_disk:
             disk_content = smart_str(file_on_disk.read(), 'utf-8')
         self.assertEqual(disk_content, 'โจ')
@@ -105,7 +111,8 @@ class AttachmentUnitTests(TestCase):
     @skip("Rework with model relocation")
     def test_unicode_attachment_filename(self, mock_att_save, mock_queue_save, mock_ticket_save, mock_follow_up_save):
         """ check utf-8 data is parsed correctly """
-        filename, fileobj = lib.process_attachments(self.follow_up, [self.test_file])[0]
+        filename, fileobj = lib.process_attachments(
+            self.follow_up, [self.test_file])[0]
         mock_att_save.assert_called_with(
             file=self.test_file,
             filename=self.file_attrs['filename'],
@@ -154,8 +161,10 @@ class AttachmentUnitTests(TestCase):
     @override_settings(MEDIA_ROOT=MEDIA_DIR)
     def test_unicode_filename_to_filesystem(self, mock_att_save, mock_queue_save, mock_ticket_save, mock_follow_up_save):
         """ don't mock saving to filesystem to test file renames caused by storage layer """
-        filename, fileobj = lib.process_attachments(self.follow_up, [self.test_file])[0]
-        # Attachment object was zeroth positional arg (i.e. self) of att.save call
+        filename, fileobj = lib.process_attachments(
+            self.follow_up, [self.test_file])[0]
+        # Attachment object was zeroth positional arg (i.e. self) of att.save
+        # call
         attachment_obj = mock_att_save.return_value
 
         mock_att_save.assert_called_once_with(attachment_obj)

helpdesk/tests/test_get_email.py

@@ -37,7 +37,8 @@ class GetEmailCommonTests(TestCase):
     # tests correct syntax for command line option
     def test_get_email_quiet_option(self):
         """Test quiet option is properly propagated"""
-        # Test get_email with quiet set to True and also False, and verify handle receives quiet option set properly
+        # Test get_email with quiet set to True and also False, and verify
+        # handle receives quiet option set properly
         for quiet_test_value in [True, False]:
             with mock.patch.object(Command, 'handle', return_value=None) as mocked_handle:
                 call_command('get_email', quiet=quiet_test_value)
@@ -52,7 +53,8 @@ class GetEmailCommonTests(TestCase):
         """
         with open(os.path.join(THIS_DIR, "test_files/blank-body-with-attachment.eml")) as fd:
             test_email = fd.read()
-            ticket = helpdesk.email.object_from_message(test_email, self.queue_public, self.logger)
+            ticket = helpdesk.email.object_from_message(
+                test_email, self.queue_public, self.logger)
 
         # title got truncated because of max_lengh of the model.title field
         assert ticket.title == (
@@ -68,16 +70,19 @@ class GetEmailCommonTests(TestCase):
         """
         with open(os.path.join(THIS_DIR, "test_files/quoted_printable.eml")) as fd:
             test_email = fd.read()
-            ticket = helpdesk.email.object_from_message(test_email, self.queue_public, self.logger)
+            ticket = helpdesk.email.object_from_message(
+                test_email, self.queue_public, self.logger)
         self.assertEqual(ticket.title, "Český test")
-        self.assertEqual(ticket.description, "Tohle je test českých písmen odeslaných z gmailu.")
+        self.assertEqual(ticket.description,
+                         "Tohle je test českých písmen odeslaných z gmailu.")
         followups = FollowUp.objects.filter(ticket=ticket)
         self.assertEqual(len(followups), 1)
         followup = followups[0]
         attachments = FollowUpAttachment.objects.filter(followup=followup)
         self.assertEqual(len(attachments), 1)
         attachment = attachments[0]
-        self.assertIn('<div dir="ltr">Tohle je test českých písmen odeslaných z gmailu.</div>\n', attachment.file.read().decode("utf-8"))
+        self.assertIn('<div dir="ltr">Tohle je test českých písmen odeslaných z gmailu.</div>\n',
+                      attachment.file.read().decode("utf-8"))
 
     def test_email_with_8bit_encoding_and_utf_8(self):
         """
@@ -86,7 +91,8 @@ class GetEmailCommonTests(TestCase):
         """
         with open(os.path.join(THIS_DIR, "test_files/all-special-chars.eml")) as fd:
             test_email = fd.read()
-            ticket = helpdesk.email.object_from_message(test_email, self.queue_public, self.logger)
+            ticket = helpdesk.email.object_from_message(
+                test_email, self.queue_public, self.logger)
         self.assertEqual(ticket.title, "Testovácí email")
         self.assertEqual(ticket.description, "íářčšáíéřášč")
 
@@ -98,14 +104,17 @@ class GetEmailCommonTests(TestCase):
         """
         with open(os.path.join(THIS_DIR, "test_files/utf-nondecodable.eml")) as fd:
             test_email = fd.read()
-        ticket = helpdesk.email.object_from_message(test_email, self.queue_public, self.logger)
-        self.assertEqual(ticket.title, "Fwd: Cyklozaměstnavatel - změna vyhodnocení")
+        ticket = helpdesk.email.object_from_message(
+            test_email, self.queue_public, self.logger)
+        self.assertEqual(
+            ticket.title, "Fwd: Cyklozaměstnavatel - změna vyhodnocení")
         self.assertIn("prosazuje lepší", ticket.description)
         followups = FollowUp.objects.filter(ticket=ticket)
         followup = followups[0]
         attachments = FollowUpAttachment.objects.filter(followup=followup)
         attachment = attachments[0]
-        self.assertIn('prosazuje lepší', attachment.file.read().decode("utf-8"))
+        self.assertIn('prosazuje lepší',
+                      attachment.file.read().decode("utf-8"))
 
     @override_settings(HELPDESK_FULL_FIRST_MESSAGE_FROM_EMAIL=True)
     def test_email_with_forwarded_message(self):
@@ -114,12 +123,15 @@ class GetEmailCommonTests(TestCase):
         """
         with open(os.path.join(THIS_DIR, "test_files/forwarded-message.eml")) as fd:
             test_email = fd.read()
-        ticket = helpdesk.email.object_from_message(test_email, self.queue_public, self.logger)
-        self.assertEqual(ticket.title, "Test with original message from GitHub")
+        ticket = helpdesk.email.object_from_message(
+            test_email, self.queue_public, self.logger)
+        self.assertEqual(
+            ticket.title, "Test with original message from GitHub")
         self.assertIn("This is email body", ticket.description)
         assert "Hello there!" not in ticket.description, ticket.description
         assert FollowUp.objects.filter(ticket=ticket).count() == 1
-        assert "Hello there!" in FollowUp.objects.filter(ticket=ticket).first().comment
+        assert "Hello there!" in FollowUp.objects.filter(
+            ticket=ticket).first().comment
 
 
 class GetEmailParametricTemplate(object):
@@ -160,11 +172,13 @@ class GetEmailParametricTemplate(object):
            For each email source supported, we mock the backend to provide
            authentically formatted responses containing our test data."""
 
-        # example email text from Django docs: https://docs.djangoproject.com/en/1.10/ref/unicode/
+        # example email text from Django docs:
+        # https://docs.djangoproject.com/en/1.10/ref/unicode/
         test_email_from = "Arnbjörg Ráðormsdóttir <arnbjorg@example.com>"
         test_email_subject = "My visit to Sør-Trøndelag"
         test_email_body = "Unicode helpdesk comment with an s-hat (ŝ) via email."
-        test_email = "To: helpdesk@example.com\nFrom: " + test_email_from + "\nSubject: " + test_email_subject + "\n\n" + test_email_body
+        test_email = "To: helpdesk@example.com\nFrom: " + test_email_from + \
+            "\nSubject: " + test_email_subject + "\n\n" + test_email_body
         test_mail_len = len(test_email)
 
         if self.socks:
@@ -184,38 +198,51 @@ class GetEmailParametricTemplate(object):
 
                     call_command('get_email')
 
-                    mocked_listdir.assert_called_with('/var/lib/mail/helpdesk/')
-                    mocked_isfile.assert_any_call('/var/lib/mail/helpdesk/filename1')
-                    mocked_isfile.assert_any_call('/var/lib/mail/helpdesk/filename2')
+                    mocked_listdir.assert_called_with(
+                        '/var/lib/mail/helpdesk/')
+                    mocked_isfile.assert_any_call(
+                        '/var/lib/mail/helpdesk/filename1')
+                    mocked_isfile.assert_any_call(
+                        '/var/lib/mail/helpdesk/filename2')
 
             elif self.method == 'pop3':
-                # mock poplib.POP3's list and retr methods to provide responses as per RFC 1939
+                # mock poplib.POP3's list and retr methods to provide responses
+                # as per RFC 1939
                 pop3_emails = {
                     '1': ("+OK", test_email.split('\n')),
                     '2': ("+OK", test_email.split('\n')),
                 }
-                pop3_mail_list = ("+OK 2 messages", ("1 %d" % test_mail_len, "2 %d" % test_mail_len))
+                pop3_mail_list = ("+OK 2 messages", ("1 %d" %
+                                                     test_mail_len, "2 %d" % test_mail_len))
                 mocked_poplib_server = mock.Mock()
-                mocked_poplib_server.list = mock.Mock(return_value=pop3_mail_list)
-                mocked_poplib_server.retr = mock.Mock(side_effect=lambda x: pop3_emails[x])
+                mocked_poplib_server.list = mock.Mock(
+                    return_value=pop3_mail_list)
+                mocked_poplib_server.retr = mock.Mock(
+                    side_effect=lambda x: pop3_emails[x])
                 with mock.patch('helpdesk.email.poplib', autospec=True) as mocked_poplib:
-                    mocked_poplib.POP3 = mock.Mock(return_value=mocked_poplib_server)
+                    mocked_poplib.POP3 = mock.Mock(
+                        return_value=mocked_poplib_server)
                     call_command('get_email')
 
             elif self.method == 'imap':
-                # mock imaplib.IMAP4's search and fetch methods with responses from RFC 3501
+                # mock imaplib.IMAP4's search and fetch methods with responses
+                # from RFC 3501
                 imap_emails = {
                     "1": ("OK", (("1", test_email),)),
                     "2": ("OK", (("2", test_email),)),
                 }
                 imap_mail_list = ("OK", ("1 2",))
                 mocked_imaplib_server = mock.Mock()
-                mocked_imaplib_server.search = mock.Mock(return_value=imap_mail_list)
+                mocked_imaplib_server.search = mock.Mock(
+                    return_value=imap_mail_list)
 
-                # we ignore the second arg as the data item/mime-part is constant (RFC822)
-                mocked_imaplib_server.fetch = mock.Mock(side_effect=lambda x, _: imap_emails[x])
+                # we ignore the second arg as the data item/mime-part is
+                # constant (RFC822)
+                mocked_imaplib_server.fetch = mock.Mock(
+                    side_effect=lambda x, _: imap_emails[x])
                 with mock.patch('helpdesk.email.imaplib', autospec=True) as mocked_imaplib:
-                    mocked_imaplib.IMAP4 = mock.Mock(return_value=mocked_imaplib_server)
+                    mocked_imaplib.IMAP4 = mock.Mock(
+                        return_value=mocked_imaplib_server)
                     call_command('get_email')
 
             ticket1 = get_object_or_404(Ticket, pk=1)
@@ -232,11 +259,13 @@ class GetEmailParametricTemplate(object):
         """Tests correctly decoding mail headers when a comma is encoded into
            UTF-8. See bug report #832."""
 
-        # example email text from Django docs: https://docs.djangoproject.com/en/1.10/ref/unicode/
+        # example email text from Django docs:
+        # https://docs.djangoproject.com/en/1.10/ref/unicode/
         test_email_from = "Bernard-Bouissières, Benjamin <bbb@example.com>"
         test_email_subject = "Commas in From lines"
         test_email_body = "Testing commas in from email UTF-8."
-        test_email = "To: helpdesk@example.com\nFrom: " + test_email_from + "\nSubject: " + test_email_subject + "\n\n" + test_email_body
+        test_email = "To: helpdesk@example.com\nFrom: " + test_email_from + \
+            "\nSubject: " + test_email_subject + "\n\n" + test_email_body
         test_mail_len = len(test_email)
 
         if self.socks:
@@ -256,38 +285,51 @@ class GetEmailParametricTemplate(object):
 
                     call_command('get_email')
 
-                    mocked_listdir.assert_called_with('/var/lib/mail/helpdesk/')
-                    mocked_isfile.assert_any_call('/var/lib/mail/helpdesk/filename1')
-                    mocked_isfile.assert_any_call('/var/lib/mail/helpdesk/filename2')
+                    mocked_listdir.assert_called_with(
+                        '/var/lib/mail/helpdesk/')
+                    mocked_isfile.assert_any_call(
+                        '/var/lib/mail/helpdesk/filename1')
+                    mocked_isfile.assert_any_call(
+                        '/var/lib/mail/helpdesk/filename2')
 
             elif self.method == 'pop3':
-                # mock poplib.POP3's list and retr methods to provide responses as per RFC 1939
+                # mock poplib.POP3's list and retr methods to provide responses
+                # as per RFC 1939
                 pop3_emails = {
                     '1': ("+OK", test_email.split('\n')),
                     '2': ("+OK", test_email.split('\n')),
                 }
-                pop3_mail_list = ("+OK 2 messages", ("1 %d" % test_mail_len, "2 %d" % test_mail_len))
+                pop3_mail_list = ("+OK 2 messages", ("1 %d" %
+                                                     test_mail_len, "2 %d" % test_mail_len))
                 mocked_poplib_server = mock.Mock()
-                mocked_poplib_server.list = mock.Mock(return_value=pop3_mail_list)
-                mocked_poplib_server.retr = mock.Mock(side_effect=lambda x: pop3_emails[x])
+                mocked_poplib_server.list = mock.Mock(
+                    return_value=pop3_mail_list)
+                mocked_poplib_server.retr = mock.Mock(
+                    side_effect=lambda x: pop3_emails[x])
                 with mock.patch('helpdesk.email.poplib', autospec=True) as mocked_poplib:
-                    mocked_poplib.POP3 = mock.Mock(return_value=mocked_poplib_server)
+                    mocked_poplib.POP3 = mock.Mock(
+                        return_value=mocked_poplib_server)
                     call_command('get_email')
 
             elif self.method == 'imap':
-                # mock imaplib.IMAP4's search and fetch methods with responses from RFC 3501
+                # mock imaplib.IMAP4's search and fetch methods with responses
+                # from RFC 3501
                 imap_emails = {
                     "1": ("OK", (("1", test_email),)),
                     "2": ("OK", (("2", test_email),)),
                 }
                 imap_mail_list = ("OK", ("1 2",))
                 mocked_imaplib_server = mock.Mock()
-                mocked_imaplib_server.search = mock.Mock(return_value=imap_mail_list)
+                mocked_imaplib_server.search = mock.Mock(
+                    return_value=imap_mail_list)
 
-                # we ignore the second arg as the data item/mime-part is constant (RFC822)
-                mocked_imaplib_server.fetch = mock.Mock(side_effect=lambda x, _: imap_emails[x])
+                # we ignore the second arg as the data item/mime-part is
+                # constant (RFC822)
+                mocked_imaplib_server.fetch = mock.Mock(
+                    side_effect=lambda x, _: imap_emails[x])
                 with mock.patch('helpdesk.email.imaplib', autospec=True) as mocked_imaplib:
-                    mocked_imaplib.IMAP4 = mock.Mock(return_value=mocked_imaplib_server)
+                    mocked_imaplib.IMAP4 = mock.Mock(
+                        return_value=mocked_imaplib_server)
                     call_command('get_email')
 
             ticket1 = get_object_or_404(Ticket, pk=1)
@@ -308,11 +350,13 @@ class GetEmailParametricTemplate(object):
            For each email source supported, we mock the backend to provide
            authentically formatted responses containing our test data."""
 
-        # example email text from Django docs: https://docs.djangoproject.com/en/1.10/ref/unicode/
+        # example email text from Django docs:
+        # https://docs.djangoproject.com/en/1.10/ref/unicode/
         test_email_from = "Arnbjörg Ráðormsdóttir <arnbjorg@example.com>"
         test_email_subject = "My visit to Sør-Trøndelag"
         test_email_body = "Reporting some issue with the template tag: {% if helpdesk %}."
-        test_email = "To: helpdesk@example.com\nFrom: " + test_email_from + "\nSubject: " + test_email_subject + "\n\n" + test_email_body
+        test_email = "To: helpdesk@example.com\nFrom: " + test_email_from + \
+            "\nSubject: " + test_email_subject + "\n\n" + test_email_body
         test_mail_len = len(test_email)
 
         if self.socks:
@@ -332,38 +376,51 @@ class GetEmailParametricTemplate(object):
 
                     call_command('get_email')
 
-                    mocked_listdir.assert_called_with('/var/lib/mail/helpdesk/')
-                    mocked_isfile.assert_any_call('/var/lib/mail/helpdesk/filename1')
-                    mocked_isfile.assert_any_call('/var/lib/mail/helpdesk/filename2')
+                    mocked_listdir.assert_called_with(
+                        '/var/lib/mail/helpdesk/')
+                    mocked_isfile.assert_any_call(
+                        '/var/lib/mail/helpdesk/filename1')
+                    mocked_isfile.assert_any_call(
+                        '/var/lib/mail/helpdesk/filename2')
 
             elif self.method == 'pop3':
-                # mock poplib.POP3's list and retr methods to provide responses as per RFC 1939
+                # mock poplib.POP3's list and retr methods to provide responses
+                # as per RFC 1939
                 pop3_emails = {
                     '1': ("+OK", test_email.split('\n')),
                     '2': ("+OK", test_email.split('\n')),
                 }
-                pop3_mail_list = ("+OK 2 messages", ("1 %d" % test_mail_len, "2 %d" % test_mail_len))
+                pop3_mail_list = ("+OK 2 messages", ("1 %d" %
+                                                     test_mail_len, "2 %d" % test_mail_len))
                 mocked_poplib_server = mock.Mock()
-                mocked_poplib_server.list = mock.Mock(return_value=pop3_mail_list)
-                mocked_poplib_server.retr = mock.Mock(side_effect=lambda x: pop3_emails[x])
+                mocked_poplib_server.list = mock.Mock(
+                    return_value=pop3_mail_list)
+                mocked_poplib_server.retr = mock.Mock(
+                    side_effect=lambda x: pop3_emails[x])
                 with mock.patch('helpdesk.email.poplib', autospec=True) as mocked_poplib:
-                    mocked_poplib.POP3 = mock.Mock(return_value=mocked_poplib_server)
+                    mocked_poplib.POP3 = mock.Mock(
+                        return_value=mocked_poplib_server)
                     call_command('get_email')
 
             elif self.method == 'imap':
-                # mock imaplib.IMAP4's search and fetch methods with responses from RFC 3501
+                # mock imaplib.IMAP4's search and fetch methods with responses
+                # from RFC 3501
                 imap_emails = {
                     "1": ("OK", (("1", test_email),)),
                     "2": ("OK", (("2", test_email),)),
                 }
                 imap_mail_list = ("OK", ("1 2",))
                 mocked_imaplib_server = mock.Mock()
-                mocked_imaplib_server.search = mock.Mock(return_value=imap_mail_list)
+                mocked_imaplib_server.search = mock.Mock(
+                    return_value=imap_mail_list)
 
-                # we ignore the second arg as the data item/mime-part is constant (RFC822)
-                mocked_imaplib_server.fetch = mock.Mock(side_effect=lambda x, _: imap_emails[x])
+                # we ignore the second arg as the data item/mime-part is
+                # constant (RFC822)
+                mocked_imaplib_server.fetch = mock.Mock(
+                    side_effect=lambda x, _: imap_emails[x])
                 with mock.patch('helpdesk.email.imaplib', autospec=True) as mocked_imaplib:
-                    mocked_imaplib.IMAP4 = mock.Mock(return_value=mocked_imaplib_server)
+                    mocked_imaplib.IMAP4 = mock.Mock(
+                        return_value=mocked_imaplib_server)
                     call_command('get_email')
 
             ticket1 = get_object_or_404(Ticket, pk=1)
@@ -382,7 +439,8 @@ class GetEmailParametricTemplate(object):
            For each email source supported, we mock the backend to provide
            authentically formatted responses containing our test data."""
 
-        # example email text from Python docs: https://docs.python.org/3/library/email-examples.html
+        # example email text from Python docs:
+        # https://docs.python.org/3/library/email-examples.html
         from email.mime.multipart import MIMEMultipart
         from email.mime.text import MIMEText
 
@@ -396,7 +454,8 @@ class GetEmailParametricTemplate(object):
         cc = cc_one + ", " + cc_two
         subject = "Link"
 
-        # Create message container - the correct MIME type is multipart/alternative.
+        # Create message container - the correct MIME type is
+        # multipart/alternative.
         msg = MIMEMultipart('alternative')
         msg['Subject'] = subject
         msg['From'] = me
@@ -446,38 +505,51 @@ class GetEmailParametricTemplate(object):
 
                     call_command('get_email')
 
-                    mocked_listdir.assert_called_with('/var/lib/mail/helpdesk/')
-                    mocked_isfile.assert_any_call('/var/lib/mail/helpdesk/filename1')
-                    mocked_isfile.assert_any_call('/var/lib/mail/helpdesk/filename2')
+                    mocked_listdir.assert_called_with(
+                        '/var/lib/mail/helpdesk/')
+                    mocked_isfile.assert_any_call(
+                        '/var/lib/mail/helpdesk/filename1')
+                    mocked_isfile.assert_any_call(
+                        '/var/lib/mail/helpdesk/filename2')
 
             elif self.method == 'pop3':
-                # mock poplib.POP3's list and retr methods to provide responses as per RFC 1939
+                # mock poplib.POP3's list and retr methods to provide responses
+                # as per RFC 1939
                 pop3_emails = {
                     '1': ("+OK", msg.as_string().split('\n')),
                     '2': ("+OK", msg.as_string().split('\n')),
                 }
-                pop3_mail_list = ("+OK 2 messages", ("1 %d" % test_mail_len, "2 %d" % test_mail_len))
+                pop3_mail_list = ("+OK 2 messages", ("1 %d" %
+                                                     test_mail_len, "2 %d" % test_mail_len))
                 mocked_poplib_server = mock.Mock()
-                mocked_poplib_server.list = mock.Mock(return_value=pop3_mail_list)
-                mocked_poplib_server.retr = mock.Mock(side_effect=lambda x: pop3_emails[x])
+                mocked_poplib_server.list = mock.Mock(
+                    return_value=pop3_mail_list)
+                mocked_poplib_server.retr = mock.Mock(
+                    side_effect=lambda x: pop3_emails[x])
                 with mock.patch('helpdesk.email.poplib', autospec=True) as mocked_poplib:
-                    mocked_poplib.POP3 = mock.Mock(return_value=mocked_poplib_server)
+                    mocked_poplib.POP3 = mock.Mock(
+                        return_value=mocked_poplib_server)
                     call_command('get_email')
 
             elif self.method == 'imap':
-                # mock imaplib.IMAP4's search and fetch methods with responses from RFC 3501
+                # mock imaplib.IMAP4's search and fetch methods with responses
+                # from RFC 3501
                 imap_emails = {
                     "1": ("OK", (("1", msg.as_string()),)),
                     "2": ("OK", (("2", msg.as_string()),)),
                 }
                 imap_mail_list = ("OK", ("1 2",))
                 mocked_imaplib_server = mock.Mock()
-                mocked_imaplib_server.search = mock.Mock(return_value=imap_mail_list)
+                mocked_imaplib_server.search = mock.Mock(
+                    return_value=imap_mail_list)
 
-                # we ignore the second arg as the data item/mime-part is constant (RFC822)
-                mocked_imaplib_server.fetch = mock.Mock(side_effect=lambda x, _: imap_emails[x])
+                # we ignore the second arg as the data item/mime-part is
+                # constant (RFC822)
+                mocked_imaplib_server.fetch = mock.Mock(
+                    side_effect=lambda x, _: imap_emails[x])
                 with mock.patch('helpdesk.email.imaplib', autospec=True) as mocked_imaplib:
-                    mocked_imaplib.IMAP4 = mock.Mock(return_value=mocked_imaplib_server)
+                    mocked_imaplib.IMAP4 = mock.Mock(
+                        return_value=mocked_imaplib_server)
                     call_command('get_email')
 
             ticket1 = get_object_or_404(Ticket, pk=1)
@@ -537,41 +609,54 @@ class GetEmailParametricTemplate(object):
 
                     call_command('get_email')
 
-                    mocked_listdir.assert_called_with('/var/lib/mail/helpdesk/')
-                    mocked_isfile.assert_any_call('/var/lib/mail/helpdesk/filename1')
+                    mocked_listdir.assert_called_with(
+                        '/var/lib/mail/helpdesk/')
+                    mocked_isfile.assert_any_call(
+                        '/var/lib/mail/helpdesk/filename1')
 
             elif self.method == 'pop3':
-                # mock poplib.POP3's list and retr methods to provide responses as per RFC 1939
+                # mock poplib.POP3's list and retr methods to provide responses
+                # as per RFC 1939
                 pop3_emails = {
                     '1': ("+OK", test_email.split('\n')),
                 }
                 pop3_mail_list = ("+OK 1 message", ("1 %d" % test_mail_len))
                 mocked_poplib_server = mock.Mock()
-                mocked_poplib_server.list = mock.Mock(return_value=pop3_mail_list)
-                mocked_poplib_server.retr = mock.Mock(side_effect=lambda x: pop3_emails['1'])
+                mocked_poplib_server.list = mock.Mock(
+                    return_value=pop3_mail_list)
+                mocked_poplib_server.retr = mock.Mock(
+                    side_effect=lambda x: pop3_emails['1'])
                 with mock.patch('helpdesk.email.poplib', autospec=True) as mocked_poplib:
-                    mocked_poplib.POP3 = mock.Mock(return_value=mocked_poplib_server)
+                    mocked_poplib.POP3 = mock.Mock(
+                        return_value=mocked_poplib_server)
                     call_command('get_email')
 
             elif self.method == 'imap':
-                # mock imaplib.IMAP4's search and fetch methods with responses from RFC 3501
+                # mock imaplib.IMAP4's search and fetch methods with responses
+                # from RFC 3501
                 imap_emails = {
                     "1": ("OK", (("1", test_email),)),
                 }
                 imap_mail_list = ("OK", ("1",))
                 mocked_imaplib_server = mock.Mock()
-                mocked_imaplib_server.search = mock.Mock(return_value=imap_mail_list)
+                mocked_imaplib_server.search = mock.Mock(
+                    return_value=imap_mail_list)
 
-                # we ignore the second arg as the data item/mime-part is constant (RFC822)
-                mocked_imaplib_server.fetch = mock.Mock(side_effect=lambda x, _: imap_emails[x])
+                # we ignore the second arg as the data item/mime-part is
+                # constant (RFC822)
+                mocked_imaplib_server.fetch = mock.Mock(
+                    side_effect=lambda x, _: imap_emails[x])
                 with mock.patch('helpdesk.email.imaplib', autospec=True) as mocked_imaplib:
-                    mocked_imaplib.IMAP4 = mock.Mock(return_value=mocked_imaplib_server)
+                    mocked_imaplib.IMAP4 = mock.Mock(
+                        return_value=mocked_imaplib_server)
                     call_command('get_email')
 
             ticket1 = get_object_or_404(Ticket, pk=1)
             self.assertEqual(ticket1.ticket_for_url, "QQ-%s" % ticket1.id)
-            self.assertEqual(ticket1.title, "example email that crashes django-helpdesk get_email")
-            self.assertEqual(ticket1.description, """hi, thanks for looking into this :)\n\nhttps://github.com/django-helpdesk/django-helpdesk/issues/567#issuecomment-342954233""")
+            self.assertEqual(
+                ticket1.title, "example email that crashes django-helpdesk get_email")
+            self.assertEqual(
+                ticket1.description, """hi, thanks for looking into this :)\n\nhttps://github.com/django-helpdesk/django-helpdesk/issues/567#issuecomment-342954233""")
             # MIME part should be attached to follow up
             followup1 = get_object_or_404(FollowUp, pk=1)
             self.assertEqual(followup1.ticket.id, 1)
@@ -680,9 +765,11 @@ class GetEmailCCHandling(TestCase):
         self.assertEqual(len(TicketCC.objects.filter(ticket=1)), 1)
         ccstaff = get_object_or_404(TicketCC, pk=1)
         self.assertEqual(ccstaff.user, User.objects.get(username='staff'))
-        self.assertEqual(ticket1.assigned_to, User.objects.get(username='assigned'))
+        self.assertEqual(ticket1.assigned_to,
+                         User.objects.get(username='assigned'))
 
-        # example email text from Django docs: https://docs.djangoproject.com/en/1.10/ref/unicode/
+        # example email text from Django docs:
+        # https://docs.djangoproject.com/en/1.10/ref/unicode/
         test_email_from = "submitter@example.com"
         # NOTE: CC emails are in alphabetical order and must be tested as such!
         # implementation uses sets, so only way to ensure tickets created
@@ -694,7 +781,10 @@ class GetEmailCCHandling(TestCase):
         ticket_user_emails = "assigned@example.com, staff@example.com, submitter@example.com, observer@example.com, queue@example.com"
         test_email_subject = "[CC-1] My visit to Sør-Trøndelag"
         test_email_body = "Unicode helpdesk comment with an s-hat (ŝ) via email."
-        test_email = "To: queue@example.com\nCc: " + test_email_cc_one + ", " + test_email_cc_one + ", " + test_email_cc_two + ", " + test_email_cc_three + "\nCC: " + test_email_cc_one + ", " + test_email_cc_three + ", " + test_email_cc_four + ", " + ticket_user_emails + "\nFrom: " + test_email_from + "\nSubject: " + test_email_subject + "\n\n" + test_email_body
+        test_email = "To: queue@example.com\nCc: " + test_email_cc_one + ", " + test_email_cc_one + ", " + test_email_cc_two + ", " + test_email_cc_three + "\nCC: " + test_email_cc_one + \
+            ", " + test_email_cc_three + ", " + test_email_cc_four + ", " + ticket_user_emails + \
+            "\nFrom: " + test_email_from + "\nSubject: " + \
+            test_email_subject + "\n\n" + test_email_body
         test_mail_len = len(test_email)
 
         with mock.patch('os.listdir') as mocked_listdir, \
@@ -755,5 +845,6 @@ for method, socks in case_matrix:
     test_name = str(
         "TestGetEmail%s%s" % (method.capitalize(), socks_str))
 
-    cl = type(test_name, (GetEmailParametricTemplate, TestCase), {"method": method, "socks": socks})
+    cl = type(test_name, (GetEmailParametricTemplate, TestCase),
+              {"method": method, "socks": socks})
     setattr(thismodule, test_name, cl)

helpdesk/tests/test_kb.py

@@ -4,7 +4,8 @@ from django.test import TestCase
 
 from helpdesk.models import KBCategory, KBItem, Queue, Ticket
 
-from helpdesk.tests.helpers import (get_staff_user, reload_urlconf, User, create_ticket, print_response)
+from helpdesk.tests.helpers import (
+    get_staff_user, reload_urlconf, User, create_ticket, print_response)
 
 
 class KBTests(TestCase):
@@ -43,13 +44,16 @@ class KBTests(TestCase):
         self.assertContains(response, 'This is a test category')
 
     def test_kb_category(self):
-        response = self.client.get(reverse('helpdesk:kb_category', args=("test_cat", )))
+        response = self.client.get(
+            reverse('helpdesk:kb_category', args=("test_cat", )))
         self.assertContains(response, 'This is a test category')
         self.assertContains(response, 'KBItem 1')
         self.assertContains(response, 'KBItem 2')
         self.assertContains(response, 'Create New Ticket Queue:')
-        self.client.login(username=self.user.get_username(), password='password')
-        response = self.client.get(reverse('helpdesk:kb_category', args=("test_cat", )))
+        self.client.login(username=self.user.get_username(),
+                          password='password')
+        response = self.client.get(
+            reverse('helpdesk:kb_category', args=("test_cat", )))
         self.assertContains(response, '<i class="fa fa-thumbs-up fa-lg"></i>')
         self.assertContains(response, '0 open tickets')
         ticket = Ticket.objects.create(
@@ -58,23 +62,30 @@ class KBTests(TestCase):
             kbitem=self.kbitem1,
         )
         ticket.save()
-        response = self.client.get(reverse('helpdesk:kb_category', args=("test_cat",)))
+        response = self.client.get(
+            reverse('helpdesk:kb_category', args=("test_cat",)))
         self.assertContains(response, '1 open tickets')
 
     def test_kb_vote(self):
-        self.client.login(username=self.user.get_username(), password='password')
-        response = self.client.get(reverse('helpdesk:kb_vote', args=(self.kbitem1.pk,)) + "?vote=up")
-        cat_url = reverse('helpdesk:kb_category', args=("test_cat",)) + "?kbitem=1"
+        self.client.login(username=self.user.get_username(),
+                          password='password')
+        response = self.client.get(
+            reverse('helpdesk:kb_vote', args=(self.kbitem1.pk,)) + "?vote=up")
+        cat_url = reverse('helpdesk:kb_category',
+                          args=("test_cat",)) + "?kbitem=1"
         self.assertRedirects(response, cat_url)
         response = self.client.get(cat_url)
         self.assertContains(response, '1 people found this answer useful of 1')
-        response = self.client.get(reverse('helpdesk:kb_vote', args=(self.kbitem1.pk,)) + "?vote=down")
+        response = self.client.get(
+            reverse('helpdesk:kb_vote', args=(self.kbitem1.pk,)) + "?vote=down")
         self.assertRedirects(response, cat_url)
         response = self.client.get(cat_url)
         self.assertContains(response, '0 people found this answer useful of 1')
 
     def test_kb_category_iframe(self):
-        cat_url = reverse('helpdesk:kb_category', args=("test_cat",)) + "?kbitem=1&submitter_email=foo@bar.cz&title=lol&"
+        cat_url = reverse('helpdesk:kb_category', args=(
+            "test_cat",)) + "?kbitem=1&submitter_email=foo@bar.cz&title=lol&"
         response = self.client.get(cat_url)
         # Assert that query params are passed on to ticket submit form
-        self.assertContains(response, "'/tickets/submit/?queue=1&_readonly_fields_=queue&kbitem=1&submitter_email=foo%40bar.cz&amp;title=lol")
+        self.assertContains(
+            response, "'/tickets/submit/?queue=1&_readonly_fields_=queue&kbitem=1&submitter_email=foo%40bar.cz&amp;title=lol")

helpdesk/tests/test_navigation.py

@@ -6,7 +6,8 @@ from django.test import TestCase
 
 from helpdesk import settings as helpdesk_settings
 from helpdesk.models import Queue
-from helpdesk.tests.helpers import (get_staff_user, reload_urlconf, User, create_ticket, print_response)
+from helpdesk.tests.helpers import (
+    get_staff_user, reload_urlconf, User, create_ticket, print_response)
 from django.test.utils import override_settings
 
 
@@ -26,13 +27,15 @@ class KBDisabledTestCase(TestCase):
         """Test proper rendering of navigation.html by accessing the dashboard"""
         from django.urls import NoReverseMatch
 
-        self.client.login(username=get_staff_user().get_username(), password='password')
+        self.client.login(username=get_staff_user(
+        ).get_username(), password='password')
         self.assertRaises(NoReverseMatch, reverse, 'helpdesk:kb_index')
         try:
             response = self.client.get(reverse('helpdesk:dashboard'))
         except NoReverseMatch as e:
             if 'helpdesk:kb_index' in e.message:
-                self.fail("Please verify any unchecked references to helpdesk_kb_index (start with navigation.html)")
+                self.fail(
+                    "Please verify any unchecked references to helpdesk_kb_index (start with navigation.html)")
             else:
                 raise
         else:
@@ -75,7 +78,8 @@ class NonStaffUsersAllowedTestCase(StaffUserTestCaseMixin, TestCase):
         """
         from helpdesk.decorators import is_helpdesk_staff
 
-        user = User.objects.create_user(username='henry.wensleydale', password='gouda', email='wensleydale@example.com')
+        user = User.objects.create_user(
+            username='henry.wensleydale', password='gouda', email='wensleydale@example.com')
 
         self.assertTrue(is_helpdesk_staff(user))
 
@@ -91,7 +95,8 @@ class StaffUsersOnlyTestCase(StaffUserTestCaseMixin, TestCase):
     def setUp(self):
         super().setUp()
         self.non_staff_user_password = "gouda"
-        self.non_staff_user = User.objects.create_user(username='henry.wensleydale', password=self.non_staff_user_password, email='wensleydale@example.com')
+        self.non_staff_user = User.objects.create_user(
+            username='henry.wensleydale', password=self.non_staff_user_password, email='wensleydale@example.com')
 
     def test_staff_user_detection(self):
         """Staff and non-staff users are correctly identified"""
@@ -118,7 +123,8 @@ class StaffUsersOnlyTestCase(StaffUserTestCaseMixin, TestCase):
         from helpdesk.decorators import is_helpdesk_staff
 
         user = self.non_staff_user
-        self.client.login(username=user.username, password=self.non_staff_user_password)
+        self.client.login(username=user.username,
+                          password=self.non_staff_user_password)
         response = self.client.get(reverse('helpdesk:dashboard'), follow=True)
         self.assertTemplateUsed(response, 'helpdesk/registration/login.html')
 
@@ -128,7 +134,8 @@ class StaffUsersOnlyTestCase(StaffUserTestCaseMixin, TestCase):
         """
         user = get_staff_user()
         self.client.login(username=user.username, password="password")
-        response = self.client.get(reverse('helpdesk:rss_unassigned'), follow=True)
+        response = self.client.get(
+            reverse('helpdesk:rss_unassigned'), follow=True)
         self.assertContains(response, 'Unassigned Open and Reopened tickets')
 
     @override_settings(HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE=False)
@@ -137,21 +144,24 @@ class StaffUsersOnlyTestCase(StaffUserTestCaseMixin, TestCase):
         non-staff users should not be able to access rss feeds.
         """
         user = self.non_staff_user
-        self.client.login(username=user.username, password=self.non_staff_user_password)
+        self.client.login(username=user.username,
+                          password=self.non_staff_user_password)
         queue = Queue.objects.create(
             title="Foo",
             slug="test_queue",
         )
         rss_urls = [
             reverse('helpdesk:rss_user', args=[user.username]),
-            reverse('helpdesk:rss_user_queue', args=[user.username, 'test_queue']),
+            reverse('helpdesk:rss_user_queue', args=[
+                    user.username, 'test_queue']),
             reverse('helpdesk:rss_queue', args=['test_queue']),
             reverse('helpdesk:rss_unassigned'),
             reverse('helpdesk:rss_activity'),
         ]
         for rss_url in rss_urls:
             response = self.client.get(rss_url, follow=True)
-            self.assertTemplateUsed(response, 'helpdesk/registration/login.html')
+            self.assertTemplateUsed(
+                response, 'helpdesk/registration/login.html')
 
 
 class CustomStaffUserTestCase(StaffUserTestCaseMixin, TestCase):
@@ -168,7 +178,8 @@ class CustomStaffUserTestCase(StaffUserTestCaseMixin, TestCase):
         """
         from helpdesk.decorators import is_helpdesk_staff
 
-        user = User.objects.create_user(username='henry.wensleydale', password='gouda', email='wensleydale@example.com')
+        user = User.objects.create_user(
+            username='henry.wensleydale', password='gouda', email='wensleydale@example.com')
 
         self.assertTrue(is_helpdesk_staff(user))
 
@@ -179,7 +190,8 @@ class CustomStaffUserTestCase(StaffUserTestCaseMixin, TestCase):
     def test_custom_staff_fail(self):
         from helpdesk.decorators import is_helpdesk_staff
 
-        user = User.objects.create_user(username='terry.milton', password='frog', email='milton@example.com')
+        user = User.objects.create_user(
+            username='terry.milton', password='frog', email='milton@example.com')
 
         self.assertFalse(is_helpdesk_staff(user))
 
@@ -264,7 +276,8 @@ class ReturnToTicketTestCase(TestCase):
     def test_non_staff_user(self):
         from helpdesk.views.staff import return_to_ticket
 
-        user = User.objects.create_user(username='henry.wensleydale', password='gouda', email='wensleydale@example.com')
+        user = User.objects.create_user(
+            username='henry.wensleydale', password='gouda', email='wensleydale@example.com')
         ticket = create_ticket()
         response = return_to_ticket(user, helpdesk_settings, ticket)
         self.assertEqual(response['location'], ticket.ticket_url)

helpdesk/tests/test_per_queue_staff_permission.py

@@ -56,11 +56,13 @@ class PerQueueStaffMembershipTestCase(TestCase):
 
             for ticket_number in range(1, identifier + 1):
                 Ticket.objects.create(
-                    title='Unassigned Ticket %d in Queue %d' % (ticket_number, identifier),
+                    title='Unassigned Ticket %d in Queue %d' % (
+                        ticket_number, identifier),
                     queue=queue,
                 )
                 Ticket.objects.create(
-                    title='Ticket %d in Queue %d Assigned to User_%d' % (ticket_number, identifier, identifier),
+                    title='Ticket %d in Queue %d Assigned to User_%d' % (
+                        ticket_number, identifier, identifier),
                     queue=queue,
                     assigned_to=user,
                 )
@@ -80,7 +82,8 @@ class PerQueueStaffMembershipTestCase(TestCase):
 
         # Regular users
         for identifier in self.IDENTIFIERS:
-            self.client.login(username='User_%d' % identifier, password=str(identifier))
+            self.client.login(username='User_%d' %
+                              identifier, password=str(identifier))
             response = self.client.get(reverse('helpdesk:dashboard'))
             self.assertEqual(
                 len(response.context['unassigned_tickets']),
@@ -117,7 +120,8 @@ class PerQueueStaffMembershipTestCase(TestCase):
 
         # Regular users
         for identifier in self.IDENTIFIERS:
-            self.client.login(username='User_%d' % identifier, password=str(identifier))
+            self.client.login(username='User_%d' %
+                              identifier, password=str(identifier))
             response = self.client.get(reverse('helpdesk:report_index'))
             self.assertEqual(
                 len(response.context['dash_tickets']),
@@ -164,9 +168,11 @@ class PerQueueStaffMembershipTestCase(TestCase):
         """
         # Regular users
         for identifier in self.IDENTIFIERS:
-            self.client.login(username='User_%d' % identifier, password=str(identifier))
+            self.client.login(username='User_%d' %
+                              identifier, password=str(identifier))
             response = self.client.get(reverse('helpdesk:list'))
-            tickets = __Query__(HelpdeskUser(self.identifier_users[identifier]), base64query=response.context['urlsafe_query']).get()
+            tickets = __Query__(HelpdeskUser(
+                self.identifier_users[identifier]), base64query=response.context['urlsafe_query']).get()
             self.assertEqual(
                 len(tickets),
                 identifier * 2,
@@ -186,7 +192,8 @@ class PerQueueStaffMembershipTestCase(TestCase):
         # Superuser
         self.client.login(username='superuser', password='superuser')
         response = self.client.get(reverse('helpdesk:list'))
-        tickets = __Query__(HelpdeskUser(self.superuser), base64query=response.context['urlsafe_query']).get()
+        tickets = __Query__(HelpdeskUser(self.superuser),
+                            base64query=response.context['urlsafe_query']).get()
         self.assertEqual(
             len(tickets),
             6,
@@ -201,7 +208,8 @@ class PerQueueStaffMembershipTestCase(TestCase):
         """
         # Regular users
         for identifier in self.IDENTIFIERS:
-            self.client.login(username='User_%d' % identifier, password=str(identifier))
+            self.client.login(username='User_%d' %
+                              identifier, password=str(identifier))
             response = self.client.get(
                 reverse('helpdesk:run_report', kwargs={'report': 'userqueue'})
             )
@@ -212,9 +220,11 @@ class PerQueueStaffMembershipTestCase(TestCase):
                 2,
                 'Queues in report were not properly limited by queue membership'
             )
-            # Each user should see a total number of tickets equal to twice their ID
+            # Each user should see a total number of tickets equal to twice
+            # their ID
             self.assertEqual(
-                sum([sum(user_tickets[1:]) for user_tickets in response.context['data']]),
+                sum([sum(user_tickets[1:])
+                     for user_tickets in response.context['data']]),
                 identifier * 2,
                 'Tickets in report were not properly limited by queue membership'
             )
@@ -224,7 +234,8 @@ class PerQueueStaffMembershipTestCase(TestCase):
                 2,
                 'Queue choices were not properly limited by queue membership'
             )
-            # The queue each user can pick should be the queue named after their ID
+            # The queue each user can pick should be the queue named after
+            # their ID
             self.assertEqual(
                 response.context['headings'][1],
                 "Queue %d" % identifier,
@@ -245,7 +256,8 @@ class PerQueueStaffMembershipTestCase(TestCase):
         )
         # Superuser should see the total ticket count of three tickets
         self.assertEqual(
-            sum([sum(user_tickets[1:]) for user_tickets in response.context['data']]),
+            sum([sum(user_tickets[1:])
+                 for user_tickets in response.context['data']]),
             6,
             'Tickets in report were improperly limited by queue membership for a superuser'
         )

helpdesk/tests/test_public_actions.py

@@ -70,7 +70,8 @@ class PublicActionsTestCase(TestCase):
         self.assertTemplateNotUsed(response, 'helpdesk/public_view_form.html')
         self.assertEqual(ticket.status, Ticket.CLOSED_STATUS)
         self.assertEqual(ticket.resolution, resolution_text)
-        self.assertEqual(current_followups + 1, ticket.followup_set.all().count())
+        self.assertEqual(current_followups + 1,
+                         ticket.followup_set.all().count())
 
         ticket.resolution = old_resolution
         ticket.status = old_status

helpdesk/tests/test_query.py

@@ -5,7 +5,8 @@ from django.urls import reverse
 from helpdesk.models import KBCategory, KBItem, Queue, Ticket
 from helpdesk.query import query_to_base64
 
-from helpdesk.tests.helpers import (get_staff_user, reload_urlconf, User, create_ticket, print_response)
+from helpdesk.tests.helpers import (
+    get_staff_user, reload_urlconf, User, create_ticket, print_response)
 
 
 class QueryTests(TestCase):
@@ -58,7 +59,8 @@ class QueryTests(TestCase):
     def test_query_basic(self):
         self.loginUser()
         query = query_to_base64({})
-        response = self.client.get(reverse('helpdesk:datatables_ticket_list', args=[query]))
+        response = self.client.get(
+            reverse('helpdesk:datatables_ticket_list', args=[query]))
         self.assertEqual(
             response.json(),
             {
@@ -76,12 +78,14 @@ class QueryTests(TestCase):
         query = query_to_base64(
             {'filtering': {'kbitem__in': [self.kbitem1.pk]}}
         )
-        response = self.client.get(reverse('helpdesk:datatables_ticket_list', args=[query]))
+        response = self.client.get(
+            reverse('helpdesk:datatables_ticket_list', args=[query]))
         self.assertEqual(
             response.json(),
             {
                 "data":
-                [{"ticket": "2 [test_queue-2]", "id": 2, "priority": 3, "title": "assigned to kbitem", "queue": {"title": "Test queue", "id": 1}, "status": "Open", "created": "now", "due_date": None, "assigned_to": "None", "submitter": None, "row_class": "", "time_spent": "", "kbitem": "KBItem 1"}],
+                [{"ticket": "2 [test_queue-2]", "id": 2, "priority": 3, "title": "assigned to kbitem", "queue": {"title": "Test queue", "id": 1}, "status": "Open",
+                    "created": "now", "due_date": None, "assigned_to": "None", "submitter": None, "row_class": "", "time_spent": "", "kbitem": "KBItem 1"}],
                 "recordsFiltered": 1,
                 "recordsTotal": 1,
                 "draw": 0,
@@ -93,12 +97,14 @@ class QueryTests(TestCase):
         query = query_to_base64(
             {'filtering_or': {'kbitem__in': [self.kbitem1.pk]}}
         )
-        response = self.client.get(reverse('helpdesk:datatables_ticket_list', args=[query]))
+        response = self.client.get(
+            reverse('helpdesk:datatables_ticket_list', args=[query]))
         self.assertEqual(
             response.json(),
             {
                 "data":
-                [{"ticket": "2 [test_queue-2]", "id": 2, "priority": 3, "title": "assigned to kbitem", "queue": {"title": "Test queue", "id": 1}, "status": "Open", "created": "now", "due_date": None, "assigned_to": "None", "submitter": None, "row_class": "", "time_spent": "", "kbitem": "KBItem 1"}],
+                [{"ticket": "2 [test_queue-2]", "id": 2, "priority": 3, "title": "assigned to kbitem", "queue": {"title": "Test queue", "id": 1}, "status": "Open",
+                    "created": "now", "due_date": None, "assigned_to": "None", "submitter": None, "row_class": "", "time_spent": "", "kbitem": "KBItem 1"}],
                 "recordsFiltered": 1,
                 "recordsTotal": 1,
                 "draw": 0,

helpdesk/tests/test_ticket_actions.py

@@ -78,10 +78,13 @@ class TicketActionsTestCase(TestCase):
         ticket = Ticket.objects.create(**ticket_data)
         ticket_id = ticket.id
 
-        response = self.client.get(reverse('helpdesk:delete', kwargs={'ticket_id': ticket_id}), follow=True)
-        self.assertContains(response, 'Are you sure you want to delete this ticket')
+        response = self.client.get(reverse('helpdesk:delete', kwargs={
+                                   'ticket_id': ticket_id}), follow=True)
+        self.assertContains(
+            response, 'Are you sure you want to delete this ticket')
 
-        response = self.client.post(reverse('helpdesk:delete', kwargs={'ticket_id': ticket_id}), follow=True)
+        response = self.client.post(reverse('helpdesk:delete', kwargs={
+                                    'ticket_id': ticket_id}), follow=True)
         first_redirect = response.redirect_chain[0]
         first_redirect_url = first_redirect[0]
 
@@ -123,7 +126,8 @@ class TicketActionsTestCase(TestCase):
         post_data = {
             'owner': self.user2.id,
         }
-        response = self.client.post(reverse('helpdesk:update', kwargs={'ticket_id': ticket_id}), post_data, follow=True)
+        response = self.client.post(reverse('helpdesk:update', kwargs={
+                                    'ticket_id': ticket_id}), post_data, follow=True)
         self.assertContains(response, 'Changed Owner from User_1 to User_2')
 
         # change status with users email assigned and submitter email assigned,
@@ -142,14 +146,16 @@ class TicketActionsTestCase(TestCase):
 
         # do this also to a newly assigned user (different from logged in one)
         ticket.assigned_to = self.user
-        response = self.client.post(reverse('helpdesk:update', kwargs={'ticket_id': ticket_id}), post_data, follow=True)
+        response = self.client.post(reverse('helpdesk:update', kwargs={
+                                    'ticket_id': ticket_id}), post_data, follow=True)
         self.assertContains(response, 'Changed Status from Open to Closed')
         post_data = {
             'new_status': Ticket.OPEN_STATUS,
             'owner': self.user2.id,
             'public': True
         }
-        response = self.client.post(reverse('helpdesk:update', kwargs={'ticket_id': ticket_id}), post_data, follow=True)
+        response = self.client.post(reverse('helpdesk:update', kwargs={
+                                    'ticket_id': ticket_id}), post_data, follow=True)
         self.assertContains(response, 'Changed Status from Open to Closed')
 
     def test_can_access_ticket(self):
@@ -175,8 +181,10 @@ class TicketActionsTestCase(TestCase):
         # create ticket
         helpdesk_settings.HELPDESK_ENABLE_PER_QUEUE_STAFF_PERMISSION = True
         ticket = Ticket.objects.create(**initial_data)
-        self.assertEqual(HelpdeskUser(self.user).can_access_ticket(ticket), True)
-        self.assertEqual(HelpdeskUser(self.user2).can_access_ticket(ticket), False)
+        self.assertEqual(HelpdeskUser(
+            self.user).can_access_ticket(ticket), True)
+        self.assertEqual(HelpdeskUser(
+            self.user2).can_access_ticket(ticket), False)
 
     def test_num_to_link(self):
         """Test that we are correctly expanding links to tickets from IDs"""
@@ -197,10 +205,13 @@ class TicketActionsTestCase(TestCase):
 
         # generate the URL text
         result = num_to_link('this is ticket#%s' % ticket_id)
-        self.assertEqual(result, "this is ticket <a href='/tickets/%s/' class='ticket_link_status ticket_link_status_Open'>#%s</a>" % (ticket_id, ticket_id))
+        self.assertEqual(
+            result, "this is ticket <a href='/tickets/%s/' class='ticket_link_status ticket_link_status_Open'>#%s</a>" % (ticket_id, ticket_id))
 
-        result2 = num_to_link('whoa another ticket is here #%s huh' % ticket_id)
-        self.assertEqual(result2, "whoa another ticket is here  <a href='/tickets/%s/' class='ticket_link_status ticket_link_status_Open'>#%s</a> huh" % (ticket_id, ticket_id))
+        result2 = num_to_link(
+            'whoa another ticket is here #%s huh' % ticket_id)
+        self.assertEqual(
+            result2, "whoa another ticket is here  <a href='/tickets/%s/' class='ticket_link_status ticket_link_status_Open'>#%s</a> huh" % (ticket_id, ticket_id))
 
     def test_create_ticket_getform(self):
         self.loginUser()
@@ -221,7 +232,8 @@ class TicketActionsTestCase(TestCase):
             status=Ticket.RESOLVED_STATUS,
             resolution='Awesome resolution for ticket 1'
         )
-        ticket_1_follow_up = ticket_1.followup_set.create(title='Ticket 1 creation')
+        ticket_1_follow_up = ticket_1.followup_set.create(
+            title='Ticket 1 creation')
         ticket_1_cc = ticket_1.ticketcc_set.create(user=self.user)
         ticket_1_created = ticket_1.created
         due_date = timezone.now()
@@ -233,7 +245,8 @@ class TicketActionsTestCase(TestCase):
             due_date=due_date,
             assigned_to=self.user
         )
-        ticket_2_follow_up = ticket_1.followup_set.create(title='Ticket 2 creation')
+        ticket_2_follow_up = ticket_1.followup_set.create(
+            title='Ticket 2 creation')
         ticket_2_cc = ticket_2.ticketcc_set.create(email='random@mail.com')
 
         # Create custom fields and set values for tickets
@@ -243,16 +256,19 @@ class TicketActionsTestCase(TestCase):
             data_type='varchar',
         )
         ticket_1_field_1 = 'This is for the test field'
-        ticket_1.ticketcustomfieldvalue_set.create(field=custom_field_1, value=ticket_1_field_1)
+        ticket_1.ticketcustomfieldvalue_set.create(
+            field=custom_field_1, value=ticket_1_field_1)
         ticket_2_field_1 = 'Another test text'
-        ticket_2.ticketcustomfieldvalue_set.create(field=custom_field_1, value=ticket_2_field_1)
+        ticket_2.ticketcustomfieldvalue_set.create(
+            field=custom_field_1, value=ticket_2_field_1)
         custom_field_2 = CustomField.objects.create(
             name='number',
             label='Number',
             data_type='integer',
         )
         ticket_2_field_2 = '444'
-        ticket_2.ticketcustomfieldvalue_set.create(field=custom_field_2, value=ticket_2_field_2)
+        ticket_2.ticketcustomfieldvalue_set.create(
+            field=custom_field_2, value=ticket_2_field_2)
 
         # Check that it correctly redirects to the intermediate page
         response = self.client.post(
@@ -263,7 +279,8 @@ class TicketActionsTestCase(TestCase):
             },
             follow=True
         )
-        redirect_url = '%s?tickets=%s&tickets=%s' % (reverse('helpdesk:merge_tickets'), ticket_1.id, ticket_2.id)
+        redirect_url = '%s?tickets=%s&tickets=%s' % (
+            reverse('helpdesk:merge_tickets'), ticket_1.id, ticket_2.id)
         self.assertRedirects(response, redirect_url)
         self.assertContains(response, ticket_1.description)
         self.assertContains(response, ticket_1.resolution)
@@ -301,7 +318,11 @@ class TicketActionsTestCase(TestCase):
         self.assertEqual(ticket_1.submitter_email, ticket_2.submitter_email)
         self.assertEqual(ticket_1.description, ticket_2.description)
         self.assertEqual(ticket_1.assigned_to, ticket_2.assigned_to)
-        self.assertEqual(ticket_1.ticketcustomfieldvalue_set.get(field=custom_field_1).value, ticket_1_field_1)
-        self.assertEqual(ticket_1.ticketcustomfieldvalue_set.get(field=custom_field_2).value, ticket_2_field_2)
-        self.assertEqual(list(ticket_1.followup_set.all()), [ticket_1_follow_up, ticket_2_follow_up])
-        self.assertEqual(list(ticket_1.ticketcc_set.all()), [ticket_1_cc, ticket_2_cc])
+        self.assertEqual(ticket_1.ticketcustomfieldvalue_set.get(
+            field=custom_field_1).value, ticket_1_field_1)
+        self.assertEqual(ticket_1.ticketcustomfieldvalue_set.get(
+            field=custom_field_2).value, ticket_2_field_2)
+        self.assertEqual(list(ticket_1.followup_set.all()), [
+                         ticket_1_follow_up, ticket_2_follow_up])
+        self.assertEqual(list(ticket_1.ticketcc_set.all()),
+                         [ticket_1_cc, ticket_2_cc])

helpdesk/tests/test_ticket_lookup.py

@@ -57,7 +57,8 @@ class TestTicketLookupPublicEnabled(TestCase):
 
     def test_add_email_to_ticketcc_if_not_in(self):
         staff_email = 'staff@mail.com'
-        staff_user = User.objects.create(username='staff', email=staff_email, is_staff=True)
+        staff_user = User.objects.create(
+            username='staff', email=staff_email, is_staff=True)
         self.ticket.assigned_to = staff_user
         self.ticket.save()
         email_1 = 'user1@mail.com'
@@ -66,20 +67,25 @@ class TestTicketLookupPublicEnabled(TestCase):
         # Add new email to CC
         email_2 = 'user2@mail.com'
         ticketcc_2 = self.ticket.add_email_to_ticketcc_if_not_in(email=email_2)
-        self.assertEqual(list(self.ticket.ticketcc_set.all()), [ticketcc_1, ticketcc_2])
+        self.assertEqual(list(self.ticket.ticketcc_set.all()),
+                         [ticketcc_1, ticketcc_2])
 
         # Add existing email, doesn't change anything
         self.ticket.add_email_to_ticketcc_if_not_in(email=email_1)
-        self.assertEqual(list(self.ticket.ticketcc_set.all()), [ticketcc_1, ticketcc_2])
+        self.assertEqual(list(self.ticket.ticketcc_set.all()),
+                         [ticketcc_1, ticketcc_2])
 
         # Add mail from assigned user, doesn't change anything
         self.ticket.add_email_to_ticketcc_if_not_in(email=staff_email)
-        self.assertEqual(list(self.ticket.ticketcc_set.all()), [ticketcc_1, ticketcc_2])
+        self.assertEqual(list(self.ticket.ticketcc_set.all()),
+                         [ticketcc_1, ticketcc_2])
         self.ticket.add_email_to_ticketcc_if_not_in(user=staff_user)
-        self.assertEqual(list(self.ticket.ticketcc_set.all()), [ticketcc_1, ticketcc_2])
+        self.assertEqual(list(self.ticket.ticketcc_set.all()),
+                         [ticketcc_1, ticketcc_2])
 
         # Move a ticketCC from ticket 1 to ticket 2
-        ticket_2 = Ticket.objects.create(queue=self.ticket.queue, title='Ticket 2', submitter_email=email_2)
+        ticket_2 = Ticket.objects.create(
+            queue=self.ticket.queue, title='Ticket 2', submitter_email=email_2)
         self.assertEqual(ticket_2.ticketcc_set.count(), 0)
         ticket_2.add_email_to_ticketcc_if_not_in(ticketcc=ticketcc_1)
         self.assertEqual(ticketcc_1.ticket, ticket_2)

helpdesk/tests/test_ticket_submission.py

@@ -51,7 +51,6 @@ class TicketBasicsTestCase(TestCase):
         self.client = Client()
 
     def test_create_ticket_instance_from_payload(self):
-
         """
         Ensure that a <Ticket> instance is created whenever an email is sent to a public queue.
         """
@@ -76,7 +75,8 @@ class TicketBasicsTestCase(TestCase):
             'priority': 3,
         }
 
-        response = self.client.post(reverse('helpdesk:home'), post_data, follow=True)
+        response = self.client.post(
+            reverse('helpdesk:home'), post_data, follow=True)
         last_redirect = response.redirect_chain[-1]
         last_redirect_url = last_redirect[0]
         # last_redirect_status = last_redirect[1]
@@ -95,7 +95,6 @@ class TicketBasicsTestCase(TestCase):
         # Follow up is anonymous
         self.assertIsNone(ticket.followup_set.first().user)
 
-
     def test_create_ticket_public_with_hidden_fields(self):
         email_count = len(mail.outbox)
 
@@ -110,11 +109,11 @@ class TicketBasicsTestCase(TestCase):
             'priority': 4,
         }
 
-        response = self.client.post(reverse('helpdesk:home') + "?_hide_fields_=priority", post_data, follow=True)
+        response = self.client.post(
+            reverse('helpdesk:home') + "?_hide_fields_=priority", post_data, follow=True)
         ticket = Ticket.objects.last()
         self.assertEqual(ticket.priority, 4)
 
-
     def test_create_ticket_authorized(self):
         email_count = len(mail.outbox)
         self.client.force_login(self.user)
@@ -130,7 +129,8 @@ class TicketBasicsTestCase(TestCase):
             'priority': 3,
         }
 
-        response = self.client.post(reverse('helpdesk:home'), post_data, follow=True)
+        response = self.client.post(
+            reverse('helpdesk:home'), post_data, follow=True)
         last_redirect = response.redirect_chain[-1]
         last_redirect_url = last_redirect[0]
         # last_redirect_status = last_redirect[1]
@@ -188,7 +188,8 @@ class TicketBasicsTestCase(TestCase):
             'custom_textfield': 'This is my custom text.',
         }
 
-        response = self.client.post(reverse('helpdesk:home'), post_data, follow=True)
+        response = self.client.post(
+            reverse('helpdesk:home'), post_data, follow=True)
 
         custom_field_1.delete()
         last_redirect = response.redirect_chain[-1]
@@ -221,7 +222,8 @@ class TicketBasicsTestCase(TestCase):
             'priority': 3,
         }
 
-        response = self.client.post(reverse('helpdesk:home'), post_data, follow=True)
+        response = self.client.post(
+            reverse('helpdesk:home'), post_data, follow=True)
         last_redirect = response.redirect_chain[-1]
         last_redirect_url = last_redirect[0]
         # last_redirect_status = last_redirect[1]
@@ -266,7 +268,6 @@ class EmailInteractionsTestCase(TestCase):
         }
 
     def test_create_ticket_from_email_with_message_id(self):
-
         """
         Ensure that a <Ticket> instance is created whenever an email is sent to a public queue.
         Also, make sure that the RFC 2822 field "message-id" is stored on the <Ticket.submitter_email_id>
@@ -302,7 +303,6 @@ class EmailInteractionsTestCase(TestCase):
         self.assertIn(submitter_email, mail.outbox[0].to)
 
     def test_create_ticket_from_email_without_message_id(self):
-
         """
         Ensure that a <Ticket> instance is created whenever an email is sent to a public queue.
         Also, make sure that the RFC 2822 field "message-id" is stored on the <Ticket.submitter_email_id>
@@ -322,7 +322,8 @@ class EmailInteractionsTestCase(TestCase):
 
         object_from_message(str(msg), self.queue_public, logger=logger)
 
-        ticket = Ticket.objects.get(title=self.ticket_data['title'], queue=self.queue_public, submitter_email=submitter_email)
+        ticket = Ticket.objects.get(
+            title=self.ticket_data['title'], queue=self.queue_public, submitter_email=submitter_email)
 
         self.assertEqual(ticket.ticket_for_url, "mq1-%s" % ticket.id)
 
@@ -417,8 +418,10 @@ class EmailInteractionsTestCase(TestCase):
         # Ensure that the submitter is notified
         self.assertIn(submitter_email, mail.outbox[0].to)
 
-        # Ensure that the queue's email was not subscribed to the event notifications.
-        self.assertRaises(TicketCC.DoesNotExist, TicketCC.objects.get, ticket=ticket, email=to_list[0])
+        # Ensure that the queue's email was not subscribed to the event
+        # notifications.
+        self.assertRaises(TicketCC.DoesNotExist,
+                          TicketCC.objects.get, ticket=ticket, email=to_list[0])
 
         for cc_email in cc_list:
 
@@ -825,14 +828,16 @@ class EmailInteractionsTestCase(TestCase):
         msg.__setitem__('Message-ID', message_id)
         msg.__setitem__('Subject', self.ticket_data['title'])
         msg.__setitem__('From', submitter_email)
-        msg.__setitem__('To', self.queue_public_with_notifications_disabled.email_address)
+        msg.__setitem__(
+            'To', self.queue_public_with_notifications_disabled.email_address)
         msg.__setitem__('Cc', ','.join(cc_list))
         msg.__setitem__('Content-Type', 'text/plain;')
         msg.set_payload(self.ticket_data['description'])
 
         email_count = len(mail.outbox)
 
-        object_from_message(str(msg), self.queue_public_with_notifications_disabled, logger=logger)
+        object_from_message(
+            str(msg), self.queue_public_with_notifications_disabled, logger=logger)
 
         followup = FollowUp.objects.get(message_id=message_id)
         ticket = Ticket.objects.get(id=followup.ticket.id)
@@ -954,14 +959,16 @@ class EmailInteractionsTestCase(TestCase):
         msg.__setitem__('Message-ID', message_id)
         msg.__setitem__('Subject', self.ticket_data['title'])
         msg.__setitem__('From', submitter_email)
-        msg.__setitem__('To', self.queue_public_with_notifications_disabled.email_address)
+        msg.__setitem__(
+            'To', self.queue_public_with_notifications_disabled.email_address)
         msg.__setitem__('Cc', ','.join(cc_list))
         msg.__setitem__('Content-Type', 'text/plain;')
         msg.set_payload(self.ticket_data['description'])
 
         email_count = len(mail.outbox)
 
-        object_from_message(str(msg), self.queue_public_with_notifications_disabled, logger=logger)
+        object_from_message(
+            str(msg), self.queue_public_with_notifications_disabled, logger=logger)
 
         followup = FollowUp.objects.get(message_id=message_id)
         ticket = Ticket.objects.get(id=followup.ticket.id)
@@ -994,11 +1001,13 @@ class EmailInteractionsTestCase(TestCase):
         reply.__setitem__('In-Reply-To', message_id)
         reply.__setitem__('Subject', self.ticket_data['title'])
         reply.__setitem__('From', submitter_email)
-        reply.__setitem__('To', self.queue_public_with_notifications_disabled.email_address)
+        reply.__setitem__(
+            'To', self.queue_public_with_notifications_disabled.email_address)
         reply.__setitem__('Content-Type', 'text/plain;')
         reply.set_payload(self.ticket_data['description'])
 
-        object_from_message(str(reply), self.queue_public_with_notifications_disabled, logger=logger)
+        object_from_message(
+            str(reply), self.queue_public_with_notifications_disabled, logger=logger)
 
         followup = FollowUp.objects.get(message_id=message_id)
         ticket = Ticket.objects.get(id=followup.ticket.id)
@@ -1093,8 +1102,12 @@ class EmailInteractionsTestCase(TestCase):
             answer="A KB Item",
         )
         self.kbitem1.save()
-        cat_url = reverse('helpdesk:submit') + "?kbitem=1&submitter_email=foo@bar.cz&title=lol"
+        cat_url = reverse('helpdesk:submit') + \
+            "?kbitem=1&submitter_email=foo@bar.cz&title=lol"
         response = self.client.get(cat_url)
-        self.assertContains(response, '<option value="1" selected>KBItem 1</option>')
-        self.assertContains(response, '<input type="email" name="submitter_email" value="foo@bar.cz" class="form-control form-control" required id="id_submitter_email">')
-        self.assertContains(response, '<input type="text" name="title" value="lol" class="form-control form-control" maxlength="100" required id="id_title">')
+        self.assertContains(
+            response, '<option value="1" selected>KBItem 1</option>')
+        self.assertContains(
+            response, '<input type="email" name="submitter_email" value="foo@bar.cz" class="form-control form-control" required id="id_submitter_email">')
+        self.assertContains(
+            response, '<input type="text" name="title" value="lol" class="form-control form-control" maxlength="100" required id="id_title">')

helpdesk/tests/test_usersettings.py

@@ -26,5 +26,6 @@ class TicketActionsTestCase(TestCase):
 
     def test_get_user_settings(self):
 
-        response = self.client.get(reverse('helpdesk:user_settings'), follow=True)
+        response = self.client.get(
+            reverse('helpdesk:user_settings'), follow=True)
         self.assertContains(response, "Use the following options")

helpdesk/urls.py

@@ -64,12 +64,16 @@ urlpatterns = [
         name="followup_delete",
     ),
     path("tickets/<int:ticket_id>/edit/", staff.edit_ticket, name="edit"),
-    path("tickets/<int:ticket_id>/update/", staff.update_ticket, name="update"),
-    path("tickets/<int:ticket_id>/delete/", staff.delete_ticket, name="delete"),
+    path("tickets/<int:ticket_id>/update/",
+         staff.update_ticket, name="update"),
+    path("tickets/<int:ticket_id>/delete/",
+         staff.delete_ticket, name="delete"),
     path("tickets/<int:ticket_id>/hold/", staff.hold_ticket, name="hold"),
-    path("tickets/<int:ticket_id>/unhold/", staff.unhold_ticket, name="unhold"),
+    path("tickets/<int:ticket_id>/unhold/",
+         staff.unhold_ticket, name="unhold"),
     path("tickets/<int:ticket_id>/cc/", staff.ticket_cc, name="ticket_cc"),
-    path("tickets/<int:ticket_id>/cc/add/", staff.ticket_cc_add, name="ticket_cc_add"),
+    path("tickets/<int:ticket_id>/cc/add/",
+         staff.ticket_cc_add, name="ticket_cc_add"),
     path(
         "tickets/<int:ticket_id>/cc/delete/<int:cc_id>/",
         staff.ticket_cc_del,
@@ -93,13 +97,15 @@ urlpatterns = [
     re_path(r"^raw/(?P<type>\w+)/$", staff.raw_details, name="raw"),
     path("rss/", staff.rss_list, name="rss_index"),
     path("reports/", staff.report_index, name="report_index"),
-    re_path(r"^reports/(?P<report>\w+)/$", staff.run_report, name="run_report"),
+    re_path(r"^reports/(?P<report>\w+)/$",
+            staff.run_report, name="run_report"),
     path("save_query/", staff.save_query, name="savequery"),
     path("delete_query/<int:id>/", staff.delete_saved_query, name="delete_query"),
     path("settings/", staff.EditUserSettingsView.as_view(), name="user_settings"),
     path("ignore/", staff.email_ignore, name="email_ignore"),
     path("ignore/add/", staff.email_ignore_add, name="email_ignore_add"),
-    path("ignore/delete/<int:id>/", staff.email_ignore_del, name="email_ignore_del"),
+    path("ignore/delete/<int:id>/",
+         staff.email_ignore_del, name="email_ignore_del"),
     re_path(
         r"^datatables_ticket_list/(?P<query>{})$".format(base64_pattern),
         staff.datatables_ticket_list,
@@ -140,7 +146,8 @@ urlpatterns += [
         name="success_iframe",
     ),
     path("view/", public.view_ticket, name="public_view"),
-    path("change_language/", public.change_language, name="public_change_language"),
+    path("change_language/", public.change_language,
+         name="public_change_language"),
 ]
 
 urlpatterns += [
@@ -209,7 +216,8 @@ urlpatterns += [
 if helpdesk_settings.HELPDESK_KB_ENABLED:
     urlpatterns += [
         path("kb/", kb.index, name="kb_index"),
-        re_path(r"^kb/(?P<slug>[A-Za-z0-9_-]+)/$", kb.category, name="kb_category"),
+        re_path(r"^kb/(?P<slug>[A-Za-z0-9_-]+)/$",
+                kb.category, name="kb_category"),
         path("kb/<int:item>/vote/", kb.vote, name="kb_vote"),
         re_path(
             r"^kb_iframe/(?P<slug>[A-Za-z0-9_-]+)/$",
@@ -227,7 +235,8 @@ urlpatterns += [
     path(
         "system_settings/",
         login_required(
-            DirectTemplateView.as_view(template_name="helpdesk/system_settings.html")
+            DirectTemplateView.as_view(
+                template_name="helpdesk/system_settings.html")
         ),
         name="system_settings",
     ),

helpdesk/user.py

@@ -11,6 +11,7 @@ if helpdesk_settings.HELPDESK_KB_ENABLED:
         KBItem
     )
 
+
 def huser_from_request(req):
     return HelpdeskUser(req.user)
 
@@ -33,7 +34,8 @@ class HelpdeskUser:
             helpdesk_settings.HELPDESK_ENABLE_PER_QUEUE_STAFF_PERMISSION \
             and not user.is_superuser
         if limit_queues_by_user:
-            id_list = [q.pk for q in all_queues if user.has_perm(q.permission_name)]
+            id_list = [q.pk for q in all_queues if user.has_perm(
+                q.permission_name)]
             id_list += public_ids
             return all_queues.filter(pk__in=id_list)
         else:

helpdesk/validators.py

@@ -4,8 +4,11 @@
 
 from django.conf import settings
 
-#TODO: can we use the builtin Django validator instead?
-# see: https://docs.djangoproject.com/en/4.0/ref/validators/#fileextensionvalidator
+# TODO: can we use the builtin Django validator instead?
+# see:
+# https://docs.djangoproject.com/en/4.0/ref/validators/#fileextensionvalidator
+
+
 def validate_file_extension(value):
     import os
     from django.core.exceptions import ValidationError
@@ -19,9 +22,12 @@ def validate_file_extension(value):
     if hasattr(settings, 'VALID_EXTENSIONS'):
         valid_extensions = settings.VALID_EXTENSIONS
     else:
-        valid_extensions = ['.txt', '.asc', '.htm', '.html', '.pdf', '.doc', '.docx', '.odt', '.jpg', '.png', '.eml']
+        valid_extensions = ['.txt', '.asc', '.htm', '.html',
+                            '.pdf', '.doc', '.docx', '.odt', '.jpg', '.png', '.eml']
 
     if not ext.lower() in valid_extensions:
-        # TODO: one more check in case it is a file with no extension; we should always allow that?
+        # TODO: one more check in case it is a file with no extension; we
+        # should always allow that?
         if not (ext.lower() == '' or ext.lower() == '.'):
-            raise ValidationError('Unsupported file extension: %s.' % ext.lower())
+            raise ValidationError(
+                'Unsupported file extension: %s.' % ext.lower())

helpdesk/views/abstract_views.py

@@ -6,15 +6,18 @@ class AbstractCreateTicketMixin():
         initial_data = {}
         request = self.request
         try:
-            initial_data['queue'] = Queue.objects.get(slug=request.GET.get('queue', None)).id
+            initial_data['queue'] = Queue.objects.get(
+                slug=request.GET.get('queue', None)).id
         except Queue.DoesNotExist:
             pass
         u = request.user
         if u.is_authenticated and u.usersettings_helpdesk.use_email_as_submitter and u.email:
             initial_data['submitter_email'] = u.email
 
-        query_param_fields = ['submitter_email', 'title', 'body', 'queue', 'kbitem']
-        custom_fields = ["custom_%s" % f.name for f in CustomField.objects.filter(staff_only=False)]
+        query_param_fields = ['submitter_email',
+                              'title', 'body', 'queue', 'kbitem']
+        custom_fields = [
+            "custom_%s" % f.name for f in CustomField.objects.filter(staff_only=False)]
         query_param_fields += custom_fields
         for qpf in query_param_fields:
             initial_data[qpf] = request.GET.get(qpf, initial_data.get(qpf, ""))
@@ -29,7 +32,8 @@ class AbstractCreateTicketMixin():
         )
         if kbitem:
             try:
-                kwargs['kbcategory'] = KBItem.objects.get(pk=int(kbitem)).category
+                kwargs['kbcategory'] = KBItem.objects.get(
+                    pk=int(kbitem)).category
             except (ValueError, KBItem.DoesNotExist):
                 pass
         return kwargs

helpdesk/views/feeds.py

@@ -123,7 +123,8 @@ class RecentFollowUps(Feed):
     description_template = 'helpdesk/rss/recent_activity_description.html'
 
     title = _('Helpdesk: Recent Followups')
-    description = _('Recent FollowUps, such as e-mail replies, comments, attachments and resolutions')
+    description = _(
+        'Recent FollowUps, such as e-mail replies, comments, attachments and resolutions')
     link = '/tickets/'  # reverse('helpdesk:list')
 
     def items(self):

helpdesk/views/public.py

@@ -45,7 +45,8 @@ class BaseCreateTicketView(abstract_views.AbstractCreateTicketMixin, FormView):
 
     def get_form_class(self):
         try:
-            the_module, the_form_class = helpdesk_settings.HELPDESK_PUBLIC_TICKET_FORM_CLASS.rsplit(".", 1)
+            the_module, the_form_class = helpdesk_settings.HELPDESK_PUBLIC_TICKET_FORM_CLASS.rsplit(
+                ".", 1)
             the_module = import_module(the_module)
             the_form_class = getattr(the_module, the_form_class)
         except Exception as e:
@@ -87,7 +88,8 @@ class BaseCreateTicketView(abstract_views.AbstractCreateTicketMixin, FormView):
                     "Public queue '%s' is configured as default but can't be found",
                     settings.HELPDESK_PUBLIC_TICKET_QUEUE
                 )
-                raise ImproperlyConfigured("Wrong public queue configuration") from e
+                raise ImproperlyConfigured(
+                    "Wrong public queue configuration") from e
         if hasattr(settings, 'HELPDESK_PUBLIC_TICKET_PRIORITY'):
             initial_data['priority'] = settings.HELPDESK_PUBLIC_TICKET_PRIORITY
         if hasattr(settings, 'HELPDESK_PUBLIC_TICKET_DUE_DATE'):
@@ -97,8 +99,10 @@ class BaseCreateTicketView(abstract_views.AbstractCreateTicketMixin, FormView):
     def get_form_kwargs(self, *args, **kwargs):
         kwargs = super().get_form_kwargs(*args, **kwargs)
         if '_hide_fields_' in self.request.GET:
-            kwargs['hidden_fields'] = self.request.GET.get('_hide_fields_', '').split(',')
-        kwargs['readonly_fields'] = self.request.GET.get('_readonly_fields_', '').split(',')
+            kwargs['hidden_fields'] = self.request.GET.get(
+                '_hide_fields_', '').split(',')
+        kwargs['readonly_fields'] = self.request.GET.get(
+            '_readonly_fields_', '').split(',')
         return kwargs
 
     def form_valid(self, form):
@@ -107,7 +111,8 @@ class BaseCreateTicketView(abstract_views.AbstractCreateTicketMixin, FormView):
             # This submission is spam. Let's not save it.
             return render(request, template_name='helpdesk/public_spam.html')
         else:
-            ticket = form.save(user=self.request.user if self.request.user.is_authenticated else None)
+            ticket = form.save(
+                user=self.request.user if self.request.user.is_authenticated else None)
             try:
                 return HttpResponseRedirect('%s?ticket=%s&email=%s&key=%s' % (
                     reverse('helpdesk:public_view'),
@@ -146,7 +151,8 @@ class CreateTicketView(BaseCreateTicketView):
 
     def get_form(self, form_class=None):
         form = super().get_form(form_class)
-        # Add the CSS error class to the form in order to better see them in the page
+        # Add the CSS error class to the form in order to better see them in
+        # the page
         form.error_css_class = 'text-danger'
         return form
 
@@ -156,7 +162,8 @@ class Homepage(CreateTicketView):
 
     def get_context_data(self, **kwargs):
         context = super().get_context_data(**kwargs)
-        context['kb_categories'] = huser_from_request(self.request).get_allowed_kb_categories()
+        context['kb_categories'] = huser_from_request(
+            self.request).get_allowed_kb_categories()
         return context
 
 
@@ -170,7 +177,8 @@ def search_for_ticket(request, error_message=None):
             'helpdesk_settings': helpdesk_settings,
         })
     else:
-        raise PermissionDenied("Public viewing of tickets without a secret key is forbidden.")
+        raise PermissionDenied(
+            "Public viewing of tickets without a secret key is forbidden.")
 
 
 @protect_view
@@ -188,9 +196,11 @@ def view_ticket(request):
     queue, ticket_id = Ticket.queue_and_id_from_query(ticket_req)
     try:
         if hasattr(settings, 'HELPDESK_VIEW_A_TICKET_PUBLIC') and settings.HELPDESK_VIEW_A_TICKET_PUBLIC:
-            ticket = Ticket.objects.get(id=ticket_id, submitter_email__iexact=email)
+            ticket = Ticket.objects.get(
+                id=ticket_id, submitter_email__iexact=email)
         else:
-            ticket = Ticket.objects.get(id=ticket_id, submitter_email__iexact=email, secret_key__iexact=key)
+            ticket = Ticket.objects.get(
+                id=ticket_id, submitter_email__iexact=email, secret_key__iexact=key)
     except (ObjectDoesNotExist, ValueError):
         return search_for_ticket(request, _('Invalid ticket ID or e-mail address. Please try again.'))
 

helpdesk/views/staff.py

@@ -110,7 +110,8 @@ def dashboard(request):
     # page vars for the three ticket tables
     user_tickets_page = request.GET.get(_('ut_page'), 1)
     user_tickets_closed_resolved_page = request.GET.get(_('utcr_page'), 1)
-    all_tickets_reported_by_current_user_page = request.GET.get(_('atrbcu_page'), 1)
+    all_tickets_reported_by_current_user_page = request.GET.get(
+        _('atrbcu_page'), 1)
 
     huser = HelpdeskUser(request.user)
     active_tickets = Ticket.objects.select_related('queue').exclude(
@@ -335,7 +336,8 @@ def view_ticket(request, ticket_id):
         return update_ticket(request, ticket_id)
 
     if 'subscribe' in request.GET:
-        # Allow the user to subscribe him/herself to the ticket whilst viewing it.
+        # Allow the user to subscribe him/herself to the ticket whilst viewing
+        # it.
         ticket_cc, show_subscribe = \
             return_ticketccstring_and_show_subscribe(request.user, ticket)
         if show_subscribe:
@@ -361,9 +363,11 @@ def view_ticket(request, ticket_id):
         return update_ticket(request, ticket_id)
 
     if helpdesk_settings.HELPDESK_STAFF_ONLY_TICKET_OWNERS:
-        users = User.objects.filter(is_active=True, is_staff=True).order_by(User.USERNAME_FIELD)
+        users = User.objects.filter(
+            is_active=True, is_staff=True).order_by(User.USERNAME_FIELD)
     else:
-        users = User.objects.filter(is_active=True).order_by(User.USERNAME_FIELD)
+        users = User.objects.filter(
+            is_active=True).order_by(User.USERNAME_FIELD)
 
     queues = HelpdeskUser(request.user).get_queues()
     queue_choices = _get_queue_choices(queues)
@@ -378,7 +382,8 @@ def view_ticket(request, ticket_id):
     if submitter_userprofile is not None:
         content_type = ContentType.objects.get_for_model(submitter_userprofile)
         submitter_userprofile_url = reverse(
-            'admin:{app}_{model}_change'.format(app=content_type.app_label, model=content_type.model),
+            'admin:{app}_{model}_change'.format(
+                app=content_type.app_label, model=content_type.model),
             kwargs={'object_id': submitter_userprofile.id}
         )
     else:
@@ -439,7 +444,8 @@ def subscribe_to_ticket_updates(ticket, user=None, email=None, can_view=True, ca
 
     if ticket is not None:
 
-        queryset = TicketCC.objects.filter(ticket=ticket, user=user, email=email)
+        queryset = TicketCC.objects.filter(
+            ticket=ticket, user=user, email=email)
 
         # Don't create duplicate entries for subscribers
         if queryset.count() > 0:
@@ -509,7 +515,8 @@ def update_ticket(request, ticket_id, public=False):
     due_date_month = int(request.POST.get('due_date_month', 0))
     due_date_day = int(request.POST.get('due_date_day', 0))
     if request.POST.get("time_spent"):
-        (hours, minutes) = [int(f) for f in request.POST.get("time_spent").split(":")]
+        (hours, minutes) = [int(f)
+                            for f in request.POST.get("time_spent").split(":")]
         time_spent = timedelta(hours=hours, minutes=minutes)
     else:
         time_spent = None
@@ -530,12 +537,14 @@ def update_ticket(request, ticket_id, public=False):
         if not (due_date_year and due_date_month and due_date_day):
             due_date = ticket.due_date
         else:
-            # NOTE: must be an easier way to create a new date than doing it this way?
+            # NOTE: must be an easier way to create a new date than doing it
+            # this way?
             if ticket.due_date:
                 due_date = ticket.due_date
             else:
                 due_date = timezone.now()
-            due_date = due_date.replace(due_date_year, due_date_month, due_date_day)
+            due_date = due_date.replace(
+                due_date_year, due_date_month, due_date_day)
 
     no_changes = all([
         not request.FILES,
@@ -559,7 +568,8 @@ def update_ticket(request, ticket_id, public=False):
     # this prevents system from trying to render any template tags
     # broken into two stages to prevent changes from first replace being themselves
     # changed by the second replace due to conflicting syntax
-    comment = comment.replace('{%', 'X-HELPDESK-COMMENT-VERBATIM').replace('%}', 'X-HELPDESK-COMMENT-ENDVERBATIM')
+    comment = comment.replace(
+        '{%', 'X-HELPDESK-COMMENT-VERBATIM').replace('%}', 'X-HELPDESK-COMMENT-ENDVERBATIM')
     comment = comment.replace(
         'X-HELPDESK-COMMENT-VERBATIM', '{% verbatim %}{%'
     ).replace(
@@ -699,7 +709,8 @@ def update_ticket(request, ticket_id, public=False):
         }
         if ticket.assigned_to and ticket.assigned_to.usersettings_helpdesk.email_on_ticket_change:
             roles['assigned_to'] = (template + 'cc', context)
-        messages_sent_to.update(ticket.send(roles, dont_send_to=messages_sent_to, fail_silently=True, files=files,))
+        messages_sent_to.update(ticket.send(
+            roles, dont_send_to=messages_sent_to, fail_silently=True, files=files,))
 
     if reassigned:
         template_staff = 'assigned_owner'
@@ -741,7 +752,8 @@ def update_ticket(request, ticket_id, public=False):
 
     # auto subscribe user if enabled
     if helpdesk_settings.HELPDESK_AUTO_SUBSCRIBE_ON_TICKET_RESPONSE and request.user.is_authenticated:
-        ticketcc_string, SHOW_SUBSCRIBE = return_ticketccstring_and_show_subscribe(request.user, ticket)
+        ticketcc_string, SHOW_SUBSCRIBE = return_ticketccstring_and_show_subscribe(
+            request.user, ticket)
         if SHOW_SUBSCRIBE:
             subscribe_staff_member_to_ticket(ticket, request.user)
 
@@ -779,9 +791,11 @@ def mass_update(request):
         user = request.user
         action = 'assign'
     elif action == 'merge':
-        # Redirect to the Merge View with selected tickets id in the GET request
+        # Redirect to the Merge View with selected tickets id in the GET
+        # request
         return redirect(
-            reverse('helpdesk:merge_tickets') + '?' + '&'.join(['tickets=%s' % ticket_id for ticket_id in tickets])
+            reverse('helpdesk:merge_tickets') + '?' +
+            '&'.join(['tickets=%s' % ticket_id for ticket_id in tickets])
         )
 
     huser = HelpdeskUser(request.user)
@@ -871,7 +885,8 @@ def mass_update(request):
 mass_update = staff_member_required(mass_update)
 
 
-# Prepare ticket attributes which will be displayed in the table to choose which value to keep when merging
+# Prepare ticket attributes which will be displayed in the table to choose
+# which value to keep when merging
 ticket_attributes = (
     ('created', _('Created date')),
     ('due_date', _('Due on')),
@@ -914,7 +929,8 @@ def merge_tickets(request):
             # Prepare the value for each custom fields of this ticket
             for custom_field in custom_fields:
                 try:
-                    value = ticket.ticketcustomfieldvalue_set.get(field=custom_field).value
+                    value = ticket.ticketcustomfieldvalue_set.get(
+                        field=custom_field).value
                 except (TicketCustomFieldValue.DoesNotExist, ValueError):
                     value = default
                 ticket.values[custom_field.name] = {
@@ -925,11 +941,13 @@ def merge_tickets(request):
         if request.method == 'POST':
             # Find which ticket has been chosen to be the main one
             try:
-                chosen_ticket = tickets.get(id=request.POST.get('chosen_ticket'))
+                chosen_ticket = tickets.get(
+                    id=request.POST.get('chosen_ticket'))
             except Ticket.DoesNotExist:
                 ticket_select_form.add_error(
                     field='tickets',
-                    error=_('Please choose a ticket in which the others will be merged into.')
+                    error=_(
+                        'Please choose a ticket in which the others will be merged into.')
                 )
             else:
                 # Save ticket fields values
@@ -945,7 +963,8 @@ def merge_tickets(request):
                         if attribute.startswith('get_') and attribute.endswith('_display'):
                             # Keep only the FIELD part
                             attribute = attribute[4:-8]
-                        # Get value from selected ticket and then save it on the chosen ticket
+                        # Get value from selected ticket and then save it on
+                        # the chosen ticket
                         value = getattr(selected_ticket, attribute)
                         setattr(chosen_ticket, attribute, value)
                 # Save custom fields values
@@ -953,17 +972,21 @@ def merge_tickets(request):
                     id_for_custom_field = request.POST.get(custom_field.name)
                     if id_for_custom_field != chosen_ticket.id:
                         try:
-                            selected_ticket = tickets.get(id=id_for_custom_field)
+                            selected_ticket = tickets.get(
+                                id=id_for_custom_field)
                         except (Ticket.DoesNotExist, ValueError):
                             continue
 
-                        # Check if the value for this ticket custom field exists
+                        # Check if the value for this ticket custom field
+                        # exists
                         try:
-                            value = selected_ticket.ticketcustomfieldvalue_set.get(field=custom_field).value
+                            value = selected_ticket.ticketcustomfieldvalue_set.get(
+                                field=custom_field).value
                         except TicketCustomFieldValue.DoesNotExist:
                             continue
 
-                        # Create the custom field value or update it with the value from the selected ticket
+                        # Create the custom field value or update it with the
+                        # value from the selected ticket
                         custom_field_value, created = chosen_ticket.ticketcustomfieldvalue_set.get_or_create(
                             field=custom_field,
                             defaults={'value': value}
@@ -981,31 +1004,39 @@ def merge_tickets(request):
                     ticket.status = Ticket.DUPLICATE_STATUS
                     ticket.save()
 
-                    # Send mail to submitter email and ticket CC to let them know ticket has been merged
+                    # Send mail to submitter email and ticket CC to let them
+                    # know ticket has been merged
                     context = safe_template_context(ticket)
                     if ticket.submitter_email:
                         send_templated_mail(
                             template_name='merged',
                             context=context,
                             recipients=[ticket.submitter_email],
-                            bcc=[cc.email_address for cc in ticket.ticketcc_set.select_related('user')],
+                            bcc=[
+                                cc.email_address for cc in ticket.ticketcc_set.select_related('user')],
                             sender=ticket.queue.from_address,
                             fail_silently=True
                         )
 
-                    # Move all followups and update their title to know they come from another ticket
+                    # Move all followups and update their title to know they
+                    # come from another ticket
                     ticket.followup_set.update(
                         ticket=chosen_ticket,
                         # Next might exceed maximum 200 characters limit
-                        title=_('[Merged from #%(id)d] %(title)s') % {'id': ticket.id, 'title': ticket.title}
+                        title=_('[Merged from #%(id)d] %(title)s') % {
+                            'id': ticket.id, 'title': ticket.title}
                     )
 
-                    # Add submitter_email, assigned_to email and ticketcc to chosen ticket if necessary
-                    chosen_ticket.add_email_to_ticketcc_if_not_in(email=ticket.submitter_email)
+                    # Add submitter_email, assigned_to email and ticketcc to
+                    # chosen ticket if necessary
+                    chosen_ticket.add_email_to_ticketcc_if_not_in(
+                        email=ticket.submitter_email)
                     if ticket.assigned_to and ticket.assigned_to.email:
-                        chosen_ticket.add_email_to_ticketcc_if_not_in(email=ticket.assigned_to.email)
+                        chosen_ticket.add_email_to_ticketcc_if_not_in(
+                            email=ticket.assigned_to.email)
                     for ticketcc in ticket.ticketcc_set.all():
-                        chosen_ticket.add_email_to_ticketcc_if_not_in(ticketcc=ticketcc)
+                        chosen_ticket.add_email_to_ticketcc_if_not_in(
+                            ticketcc=ticketcc)
                 return redirect(chosen_ticket)
 
     return render(request, 'helpdesk/ticket_merge.html', {
@@ -1134,7 +1165,8 @@ def ticket_list(request):
 
     urlsafe_query = query_to_base64(query_params)
 
-    user_saved_queries = SavedSearch.objects.filter(Q(user=request.user) | Q(shared__exact=True))
+    user_saved_queries = SavedSearch.objects.filter(
+        Q(user=request.user) | Q(shared__exact=True))
 
     search_message = ''
     if query_params['search_string'] and settings.DATABASES['default']['ENGINE'].endswith('sqlite'):
@@ -1150,7 +1182,8 @@ def ticket_list(request):
     kbitem = []
 
     if helpdesk_settings.HELPDESK_KB_ENABLED:
-        kbitem_choices = [(item.pk, str(item)) for item in KBItem.objects.all()]
+        kbitem_choices = [(item.pk, str(item))
+                          for item in KBItem.objects.all()]
         kbitem = KBItem.objects.all()
 
     return render(request, 'helpdesk/ticket_list.html', dict(
@@ -1184,7 +1217,8 @@ def load_saved_query(request, query_params=None):
     if request.GET.get('saved_query', None):
         try:
             saved_query = SavedSearch.objects.get(
-                Q(pk=request.GET.get('saved_query')) & (Q(shared=True) | Q(user=request.user))
+                Q(pk=request.GET.get('saved_query')) & (
+                    Q(shared=True) | Q(user=request.user))
             )
         except (SavedSearch.DoesNotExist, ValueError):
             raise QueryLoadError()
@@ -1253,7 +1287,8 @@ class CreateTicketView(MustBeStaffMixin, abstract_views.AbstractCreateTicketMixi
         return kwargs
 
     def form_valid(self, form):
-        self.ticket = form.save(user=self.request.user if self.request.user.is_authenticated else None)
+        self.ticket = form.save(
+            user=self.request.user if self.request.user.is_authenticated else None)
         return super().form_valid(form)
 
     def get_success_url(self):
@@ -1580,7 +1615,8 @@ def save_query(request):
     if not title or not query_encoded:
         return HttpResponseRedirect(reverse('helpdesk:list'))
 
-    query = SavedSearch(title=title, shared=shared, query=query_encoded, user=request.user)
+    query = SavedSearch(title=title, shared=shared,
+                        query=query_encoded, user=request.user)
     query.save()
 
     return HttpResponseRedirect('%s?saved_query=%s' % (reverse('helpdesk:list'), query.id))
@@ -1679,9 +1715,11 @@ def ticket_cc_add(request, ticket_id):
             user = form.cleaned_data.get('user')
             email = form.cleaned_data.get('email')
             if user and ticket.ticketcc_set.filter(user=user).exists():
-                form.add_error('user', _('Impossible to add twice the same user'))
+                form.add_error(
+                    'user', _('Impossible to add twice the same user'))
             elif email and ticket.ticketcc_set.filter(email=email).exists():
-                form.add_error('email', _('Impossible to add twice the same email address'))
+                form.add_error('email', _(
+                    'Impossible to add twice the same email address'))
             else:
                 ticketcc = form.save(commit=False)
                 ticketcc.ticket = ticket
@@ -1739,7 +1777,8 @@ ticket_dependency_add = staff_member_required(ticket_dependency_add)
 
 @helpdesk_staff_member_required
 def ticket_dependency_del(request, ticket_id, dependency_id):
-    dependency = get_object_or_404(TicketDependency, ticket__id=ticket_id, id=dependency_id)
+    dependency = get_object_or_404(
+        TicketDependency, ticket__id=ticket_id, id=dependency_id)
     if request.method == 'POST':
         dependency.delete()
         return HttpResponseRedirect(reverse('helpdesk:view', args=[ticket_id]))
@@ -1798,7 +1837,8 @@ def calc_basic_ticket_stats(Tickets):
     N_ota_le_30 = len(ota_le_30)
 
     # >= 30 & <= 60
-    ota_le_60_ge_30 = all_open_tickets.filter(created__gte=date_60_str, created__lte=date_30_str)
+    ota_le_60_ge_30 = all_open_tickets.filter(
+        created__gte=date_60_str, created__lte=date_30_str)
     N_ota_le_60_ge_30 = len(ota_le_60_ge_30)
 
     # >= 60
@@ -1822,7 +1862,8 @@ def calc_basic_ticket_stats(Tickets):
     average_nbr_days_until_ticket_closed = \
         calc_average_nbr_days_until_ticket_resolved(all_closed_tickets)
     # all closed tickets that were opened in the last 60 days.
-    all_closed_last_60_days = all_closed_tickets.filter(created__gte=date_60_str)
+    all_closed_last_60_days = all_closed_tickets.filter(
+        created__gte=date_60_str)
     average_nbr_days_until_ticket_closed_last_60_days = \
         calc_average_nbr_days_until_ticket_resolved(all_closed_last_60_days)
 

quicktest.py

@@ -35,8 +35,8 @@ class QuickDjangoTest(object):
         'django.contrib.sites',
         'django.contrib.staticfiles',
         'bootstrap4form',
-        ## The following commented apps are optional, 
-        ## related to teams functionalities
+        # The following commented apps are optional,
+        # related to teams functionalities
         #'account',
         #'pinax.invitations',
         #'pinax.teams',
@@ -102,11 +102,11 @@ class QuickDjangoTest(object):
             TEMPLATES=self.TEMPLATES,
             SITE_ID=1,
             SECRET_KEY='wowdonotusethisfakesecuritykeyyouneedarealsecure1',
-            ## The following settings disable teams
-            HELPDESK_TEAMS_MODEL = 'auth.User',
-            HELPDESK_TEAMS_MIGRATION_DEPENDENCIES = [],
-            HELPDESK_KBITEM_TEAM_GETTER = lambda _: None,
-            ## test the API
+            # The following settings disable teams
+            HELPDESK_TEAMS_MODEL='auth.User',
+            HELPDESK_TEAMS_MIGRATION_DEPENDENCIES=[],
+            HELPDESK_KBITEM_TEAM_GETTER=lambda _: None,
+            # test the API
             HELPDESK_ACTIVATE_API_ENDPOINT=True
         )