diff --git a/docs/settings.rst b/docs/settings.rst
index e332a7ad..4a48875a 100644
--- a/docs/settings.rst
+++ b/docs/settings.rst
@@ -335,6 +335,14 @@ Time Tracking Options
 
         HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_STATUSES = (HELPDESK_TICKET_RESOLVED_STATUS,)
 
+- **HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_QUEUES** List of ticket queues slugs to exclude from automatic follow-up 'time_spent' calculation.
+
+  **Default:** ``HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_QUEUES = ()``
+  
+  This example will have follow-ups to ticket queue 'time-not-counting-queue' not to be counted in::
+
+        HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_QUEUES = ('time-not-counting-queue',)
+
 Staff Ticket Creation Settings
 ------------------------------
 
diff --git a/helpdesk/models.py b/helpdesk/models.py
index 9d07ce71..d7bd9521 100644
--- a/helpdesk/models.py
+++ b/helpdesk/models.py
@@ -1027,6 +1027,7 @@ class FollowUp(models.Model):
         open_hours = helpdesk_settings.FOLLOWUP_TIME_SPENT_OPENING_HOURS
         holidays = helpdesk_settings.FOLLOWUP_TIME_SPENT_EXCLUDE_HOLIDAYS
         exclude_statuses = helpdesk_settings.FOLLOWUP_TIME_SPENT_EXCLUDE_STATUSES
+        exclude_queues = helpdesk_settings.FOLLOWUP_TIME_SPENT_EXCLUDE_QUEUES
 
         # split time interval by days
         days = latest.toordinal() - earliest.toordinal()
@@ -1047,7 +1048,8 @@ class FollowUp(models.Model):
                 end_day_time = middle_day_time.replace(hour=23, minute=59, second=59)
             
             if start_day_time.strftime("%m-%d") not in holidays:
-                if self.ticket.status not in exclude_statuses:
+                if (self.ticket.status not in exclude_statuses and
+                    self.ticket.queue.slug not in exclude_queues):
                     time_spent_seconds += daily_time_spent_calculation(start_day_time, end_day_time, open_hours)
 
         return datetime.timedelta(seconds=time_spent_seconds)
diff --git a/helpdesk/settings.py b/helpdesk/settings.py
index a74ef3fa..995081f6 100644
--- a/helpdesk/settings.py
+++ b/helpdesk/settings.py
@@ -176,6 +176,11 @@ FOLLOWUP_TIME_SPENT_EXCLUDE_STATUSES = getattr(settings,
                                    'HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_STATUSES',
                                    ())
 
+# Time doesn't count for listed queues slugs
+FOLLOWUP_TIME_SPENT_EXCLUDE_QUEUES = getattr(settings,
+                                   'HELPDESK_FOLLOWUP_TIME_SPENT_EXCLUDE_QUEUES',
+                                   ())
+
 ############################
 # options for public pages #
 ############################