Merge branch 'stable' of

git@github.com:superuser-marty-me-uk/django-helpdesk.git into formatting

README.rst

@@ -6,7 +6,7 @@ django-helpdesk - A Django powered ticket tracker for small businesses.
 .. image:: https://codecov.io/gh/django-helpdesk/django-helpdesk/branch/develop/graph/badge.svg
   :target: https://codecov.io/gh/django-helpdesk/django-helpdesk
 
-Copyright 2009-2021 Ross Poulton and django-helpdesk contributors. All Rights Reserved.
+Copyright 2009-2022 Ross Poulton and django-helpdesk contributors. All Rights Reserved.
 See LICENSE for details.
 
 django-helpdesk was formerly known as Jutda Helpdesk, named after the

azure-pipelines.yml

@@ -17,18 +17,24 @@ pool:
   vmImage: ubuntu-latest
 strategy:
   matrix:
-    Python38Django22:
-      PYTHON_VERSION: '3.8'
-      DJANGO_VERSION: '22'
-    Python39Django22:
-      PYTHON_VERSION: '3.9'
-      DJANGO_VERSION: '22'
     Python38Django32:
       PYTHON_VERSION: '3.8'
       DJANGO_VERSION: '32'
     Python39Django32:
       PYTHON_VERSION: '3.9'
       DJANGO_VERSION: '32'
+    Python310Django32:
+      PYTHON_VERSION: '3.10'
+      DJANGO_VERSION: '32'
+    Python38Django4:
+      PYTHON_VERSION: '3.8'
+      DJANGO_VERSION: '4'
+    Python39Django4:
+      PYTHON_VERSION: '3.9'
+      DJANGO_VERSION: '4'
+    Python310Django4:
+      PYTHON_VERSION: '3.10'
+      DJANGO_VERSION: '4'
   maxParallel: 10
 
 steps:
@@ -56,6 +62,7 @@ steps:
 - script: |
     python -m pip install --upgrade pip setuptools wheel
     pip install -c constraints-Django$(DJANGO_VERSION).txt -r requirements.txt
+    pip install -c constraints-Django$(DJANGO_VERSION).txt -r requirements-testing.txt
     pip install unittest-xml-reporting
   displayName: 'Install prerequisites'
 

constraints-Django22.txt

@@ -1,2 +0,0 @@
-Django >=2.2,<3
-

constraints-Django4.txt

@@ -0,0 +1 @@
+Django >=4,<5

demo/setup.py

@@ -13,7 +13,7 @@ project_root = os.path.dirname(here)
 NAME = 'django-helpdesk-demodesk'
 DESCRIPTION = 'A demo Django project using django-helpdesk'
 README = open(os.path.join(here, 'README.rst')).read()
-VERSION = '0.4.0'
+VERSION = '0.4.1'
 #VERSION = open(os.path.join(project_root, 'VERSION')).read().strip()
 AUTHOR = 'django-helpdesk team'
 URL = 'https://github.com/django-helpdesk/django-helpdesk'

docs/api.rst

@@ -1,20 +1,25 @@
 API
 ===
 
-A REST API (built with ``djangorestframework``) is available in order to list, create, update and delete tickets from other tools thanks to HTTP requests.
+A REST API (built with ``djangorestframework``) is available in order to list, create, update and delete tickets from
+other tools thanks to HTTP requests.
 
 If you wish to use it, you have to add this line in your settings::
 
     HELPDESK_ACTIVATE_API_ENDPOINT = True
 
-You must be authenticated to access the API, the URL endpoint is ``/api/tickets/``. You can configure how you wish to authenticate to the API by customizing the ``DEFAULT_AUTHENTICATION_CLASSES`` key in the ``REST_FRAMEWORK`` setting (more information on this page : https://www.django-rest-framework.org/api-guide/authentication/)
+You must be authenticated to access the API, the URL endpoint is ``/api/tickets/``.
+You can configure how you wish to authenticate to the API by customizing the ``DEFAULT_AUTHENTICATION_CLASSES`` key
+in the ``REST_FRAMEWORK`` setting (more information on this page : https://www.django-rest-framework.org/api-guide/authentication/)
 
 GET
 ---
 
-Accessing the endpoint ``/api/tickets/`` with a **GET** request will return you the complete list of tickets.
+Accessing the endpoint ``/api/tickets/`` with a **GET** request will return you the complete list of tickets with their
+followups and their attachment files.
 
-Accessing the endpoint ``/api/tickets/<ticket-id>`` with a **GET** request will return you the data of the ticket you provided the ID.
+Accessing the endpoint ``/api/tickets/<ticket-id>`` with a **GET** request will return you the data of the ticket you
+provided the ID.
 
 POST
 ----
@@ -35,7 +40,8 @@ You need to provide a JSON body with the following data :
 - **due_date**: date representation for when the ticket is due
 - **merged_to**: ID of the ticket to which it is merged
 
-Note that ``status`` will automatically be set to OPEN. Also, some fields are not configurable during creation: ``resolution``, ``on_hold`` and ``merged_to``.
+Note that ``status`` will automatically be set to OPEN. Also, some fields are not configurable during creation:
+``resolution``, ``on_hold`` and ``merged_to``.
 
 Moreover, if you created custom fields, you can add them into the body with the key ``custom_<custom-field-slug>``.
 
@@ -46,6 +52,34 @@ Here is an example of a cURL request to create a ticket (using Basic authenticat
     --header 'Content-Type: application/json' \
     --data-raw '{"queue": 1, "title": "Test Ticket API", "description": "Test create ticket from API", "submitter_email": "test@mail.com", "priority": 4}'
 
+Note that you can attach one file as attachment but in this case, you cannot use JSON for the request content type.
+Here is an example with form-data (curl default) ::
+
+    curl --location --request POST 'http://127.0.0.1:8000/api/tickets/' \
+    --header 'Authorization: Basic YWRtaW46YWRtaW4=' \
+    --form 'queue="1"' \
+    --form 'title="Test Ticket API with attachment"' \
+    --form 'description="Test create ticket from API avec attachment"' \
+    --form 'submitter_email="test@mail.com"' \
+    --form 'priority="2"' \
+    --form 'attachment=@"/C:/Users/benbb96/Documents/file.txt"'
+
+----
+
+Accessing the endpoint ``/api/followups/`` with a **POST** request will let you create a new followup on a ticket.
+
+This time, you can attach multiple files thanks to the `attachments` field. Here is an example ::
+
+    curl --location --request POST 'http://127.0.0.1:8000/api/followups/' \
+    --header 'Authorization: Basic YWRtaW46YWRtaW4=' \
+    --form 'ticket="44"' \
+    --form 'title="Test ticket answer"' \
+    --form 'comment="This answer contains multiple files as attachment."' \
+    --form 'attachments=@"/C:/Users/benbb96/Documents/doc.pdf"' \
+    --form 'attachments=@"/C:/Users/benbb96/Documents/image.png"'
+
+----
+
 Accessing the endpoint ``/api/users/`` with a **POST** request will let you create a new user.
 
 You need to provide a JSON body with the following data :
@@ -59,18 +93,21 @@ You need to provide a JSON body with the following data :
 PUT
 ---
 
-Accessing the endpoint ``/api/tickets/<ticket-id>`` with a **PUT** request will let you update the data of the ticket you provided the ID.
+Accessing the endpoint ``/api/tickets/<ticket-id>`` with a **PUT** request will let you update the data of the ticket
+you provided the ID.
 
 You must include all fields in the JSON body.
 
 PATCH
 -----
 
-Accessing the endpoint ``/api/tickets/<ticket-id>`` with a **PATCH** request will let you do a partial update of the data of the ticket you provided the ID.
+Accessing the endpoint ``/api/tickets/<ticket-id>`` with a **PATCH** request will let you do a partial update of the
+data of the ticket you provided the ID.
 
 You can include only the fields you need to update in the JSON body.
 
 DELETE
 ------
 
-Accessing the endpoint ``/api/tickets/<ticket-id>`` with a **DELETE** request will let you delete the ticket you provided the ID.
+Accessing the endpoint ``/api/tickets/<ticket-id>`` with a **DELETE** request will let you delete the ticket you
+provided the ID.

docs/install.rst

@@ -74,11 +74,12 @@ errors with trying to create User settings.
 
      SITE_ID = 1
 
-2. Make sure django-helpdesk is accessible via ``urls.py``. Add the following line to ``urls.py``::
+2. Make sure django-helpdesk is accessible via ``urls.py``. Add the following lines to ``urls.py``::
 
+     from django.conf.urls import include
      path('helpdesk/', include('helpdesk.urls')),
 
-   Note that you can change 'helpdesk/' to anything you like, such as 'support/' or 'help/'. If you want django-helpdesk to be available at the root of your site (for example at http://support.mysite.tld/) then the line will be as follows::
+   Note that you can change 'helpdesk/' to anything you like, such as 'support/' or 'help/'. If you want django-helpdesk to be available at the root of your site (for example at http://support.mysite.tld/) then the path line will be as follows::
 
      path('', include('helpdesk.urls', namespace='helpdesk')),
 

helpdesk/serializers.py

@@ -4,8 +4,8 @@ from django.contrib.humanize.templatetags import humanize
 from rest_framework.exceptions import ValidationError
 
 from .forms import TicketForm
-from .models import Ticket, CustomField
+from .models import Ticket, CustomField, FollowUp, FollowUpAttachment
-from .lib import format_time_spent
+from .lib import format_time_spent, process_attachments
 from .user import HelpdeskUser
 
 
@@ -71,12 +71,45 @@ class DatatablesTicketSerializer(serializers.ModelSerializer):
         return obj.kbitem.title if obj.kbitem else ""
 
 
+class FollowUpAttachmentSerializer(serializers.ModelSerializer):
+    class Meta:
+        model = FollowUpAttachment
+        fields = ('id', 'followup', 'file', 'filename', 'mime_type', 'size')
+
+
+class FollowUpSerializer(serializers.ModelSerializer):
+    followupattachment_set = FollowUpAttachmentSerializer(
+        many=True, read_only=True)
+    attachments = serializers.ListField(
+        child=serializers.FileField(),
+        write_only=True,
+        required=False
+    )
+
+    class Meta:
+        model = FollowUp
+        fields = (
+            'id', 'ticket', 'date', 'title', 'comment', 'public', 'user', 'new_status', 'message_id',
+            'time_spent', 'followupattachment_set', 'attachments'
+        )
+
+    def create(self, validated_data):
+        attachments = validated_data.pop('attachments', None)
+        followup = super().create(validated_data)
+        if attachments:
+            process_attachments(followup, attachments)
+        return followup
+
+
 class TicketSerializer(serializers.ModelSerializer):
+    followup_set = FollowUpSerializer(many=True, read_only=True)
+    attachment = serializers.FileField(write_only=True, required=False)
+
     class Meta:
         model = Ticket
         fields = (
             'id', 'queue', 'title', 'description', 'resolution', 'submitter_email', 'assigned_to', 'status', 'on_hold',
-            'priority', 'due_date', 'merged_to'
+            'priority', 'due_date', 'merged_to', 'attachment', 'followup_set'
         )
 
     def __init__(self, *args, **kwargs):
@@ -99,7 +132,10 @@ class TicketSerializer(serializers.ModelSerializer):
         if data.get('merged_to'):
             data['merged_to'] = data['merged_to'].id
 
-        ticket_form = TicketForm(data=data, queue_choices=queue_choices)
+        files = {'attachment': data.pop('attachment', None)}
+
+        ticket_form = TicketForm(
+            data=data, files=files, queue_choices=queue_choices)
         if ticket_form.is_valid():
             ticket = ticket_form.save(user=self.context['request'].user)
             ticket.set_custom_field_values()

helpdesk/urls.py

@@ -17,7 +17,7 @@ from rest_framework.routers import DefaultRouter
 from helpdesk.decorators import helpdesk_staff_member_required, protect_view
 from helpdesk.views import feeds, staff, public, login
 from helpdesk import settings as helpdesk_settings
-from helpdesk.views.api import TicketViewSet, CreateUserView
+from helpdesk.views.api import TicketViewSet, CreateUserView, FollowUpViewSet, FollowUpAttachmentViewSet
 
 if helpdesk_settings.HELPDESK_KB_ENABLED:
     from helpdesk.views import kb
@@ -183,6 +183,9 @@ urlpatterns += [
 if helpdesk_settings.HELPDESK_ACTIVATE_API_ENDPOINT:
     router = DefaultRouter()
     router.register(r"tickets", TicketViewSet, basename="ticket")
+    router.register(r"followups", FollowUpViewSet, basename="followups")
+    router.register(r"followups-attachments",
+                    FollowUpAttachmentViewSet, basename="followupattachments")
     router.register(r"users", CreateUserView, basename="user")
     urlpatterns += [re_path(r"^api/", include(router.urls))]
 

helpdesk/views/api.py

@@ -4,8 +4,8 @@ from rest_framework.viewsets import GenericViewSet
 from rest_framework.mixins import CreateModelMixin
 from django.contrib.auth import get_user_model
 
-from helpdesk.models import Ticket
+from helpdesk.models import Ticket, FollowUp, FollowUpAttachment
-from helpdesk.serializers import TicketSerializer, UserSerializer
+from helpdesk.serializers import TicketSerializer, UserSerializer, FollowUpSerializer, FollowUpAttachmentSerializer
 
 
 class TicketViewSet(viewsets.ModelViewSet):
@@ -28,6 +28,18 @@ class TicketViewSet(viewsets.ModelViewSet):
         return ticket
 
 
+class FollowUpViewSet(viewsets.ModelViewSet):
+    queryset = FollowUp.objects.all()
+    serializer_class = FollowUpSerializer
+    permission_classes = [IsAdminUser]
+
+
+class FollowUpAttachmentViewSet(viewsets.ModelViewSet):
+    queryset = FollowUpAttachment.objects.all()
+    serializer_class = FollowUpAttachmentSerializer
+    permission_classes = [IsAdminUser]
+
+
 class CreateUserView(CreateModelMixin, GenericViewSet):
     queryset = get_user_model().objects.all()
     serializer_class = UserSerializer

requirements-testing.txt

@@ -5,3 +5,4 @@ coverage
 argparse
 pbr
 mock
+freezegun

setup.py

@@ -4,7 +4,7 @@ from distutils.util import convert_path
 from fnmatch import fnmatchcase
 from setuptools import setup, find_packages
 
-version = '0.4.0'
+version = '0.4.1'
 
 # Provided as an attribute, so you can append to these instead
 # of replicating them: