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UPDATED: Finished moving Message-Id field from <Ticket> to <FollowUp> model.

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This commit is contained in:
Bruno Tikami 2016-02-16 17:10:13 -02:00
parent c2e9ee26af
commit be07fdff6c
5 changed files with 111 additions and 78 deletions
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39
helpdesk/management/commands/get_email.py
View File

@ -168,9 +168,25 @@ def decode_mail_headers(string):
decoded = decode_header(string)
return u' '.join([unicode(msg, charset or 'utf-8') for msg, charset in decoded])
def create_ticket_cc(ticket, cc_list):
# Local import to deal with non-defined / circular reference problem
from helpdesk.views.staff import User, subscribe_to_ticket_updates
for cced_email in cc_list:
user = None
try:
user = User.objects.get(email=cced_email)
except User.DoesNotExist:
pass
ticket_cc = subscribe_to_ticket_updates(ticket=ticket, user=user, email=cced_email)
def create_object_from_email_message(message, ticket_id, payload, files, quiet):
ticket, new = None, False
ticket, followup, new = None, None, False
now = timezone.now()
queue = payload['queue']
@ -178,13 +194,18 @@ def create_object_from_email_message(message, ticket_id, payload, files, quiet):
message_id = message.get('Message-Id')
in_reply_to = message.get('In-Reply-To')
cc_list = message.get('Cc')
if in_reply_to is not None:
followup = FollowUp.objects.get(message_id=in_reply_to)
ticket = followup.ticket
query_set = Ticket.objects.filter(Q(id=ticket_id)|Q(submitter_email_id=message_id))
if query_set.count() == 0:
ticket = None
new = True
else:
t = query_set.first()
try:
t = Ticket.objects.get(id=ticket_id)
new = False
except Ticket.DoesNotExist:
ticket = None
# New issue, create a new <Ticket> instance
if ticket is None:
@ -192,7 +213,6 @@ def create_object_from_email_message(message, ticket_id, payload, files, quiet):
title = payload['subject'],
queue = queue,
submitter_email = sender_email,
submitter_email_id=message_id,
created = now,
description = payload['body'],
priority = payload['priority'],
@ -213,6 +233,7 @@ def create_object_from_email_message(message, ticket_id, payload, files, quiet):
date = now,
public = True,
comment = payload['body'],
message_id = message_id,
)
if t.status == Ticket.REOPENED_STATUS:
@ -242,6 +263,9 @@ def create_object_from_email_message(message, ticket_id, payload, files, quiet):
context = safe_template_context(t)
if cc_list is not None:
create_ticket_cc(t, cc_list.split(','))
if new:
if sender_email:
@ -302,6 +326,7 @@ def create_object_from_email_message(message, ticket_id, payload, files, quiet):
return t
def object_from_message(message, queue, quiet):
# 'message' must be an RFC822 formatted message.

24
helpdesk/migrations/0013_store_message_id_field_into_followup_model.py Normal file
View File

@ -0,0 +1,24 @@
# -*- coding: utf-8 -*-
# Generated by Django 1.9.1 on 2016-02-16 18:13
from __future__ import unicode_literals
from django.db import migrations, models
class Migration(migrations.Migration):
dependencies = [
('helpdesk', '0012_add_submitter_email_id_field_to_ticket'),
]
operations = [
migrations.RemoveField(
model_name='ticket',
name='submitter_email_id',
),
migrations.AddField(
model_name='followup',
name='message_id',
field=models.CharField(blank=True, editable=False, help_text="The Message ID of the submitter's email.", max_length=256, null=True, verbose_name='E-Mail ID'),
),
]

25
helpdesk/models.py
View File

@ -560,28 +560,6 @@ class Ticket(models.Model):
return ('helpdesk_view', (self.id,))
get_absolute_url = models.permalink(get_absolute_url)
def process_rfc_2822_data(self):
if len(self.rfc_2822_items) > 0:
cc_list = self.rfc_2822_items.get('rfc_2822_cc', [])
for cced_email in cc_list:
user = None
user_model = get_user_model()
try:
user = user_model.objects.get(email=cced_email)
except user_model.DoesNotExist:
pass
# Local import to deal with non-defined / circular reference problem
from .views import staff
ticket_cc = staff.subscribe_to_ticket_updates(ticket=self, user=user, email=cced_email)
def save(self, *args, **kwargs):
if not self.id:
# This is a new ticket as no ID yet exists.
@ -594,9 +572,6 @@ class Ticket(models.Model):
super(Ticket, self).save(*args, **kwargs)
# Process RFC 2822 fields, if any
self.process_rfc_2822_data()
class FollowUpManager(models.Manager):
def private_followups(self):

86
helpdesk/tests/test_ticket_submission.py
View File

@ -2,14 +2,14 @@
import email
import uuid
from helpdesk.models import Queue, CustomField, Ticket, TicketCC
from helpdesk.models import Queue, CustomField, FollowUp, Ticket, TicketCC
from django.test import TestCase
from django.core import mail
from django.core.exceptions import ObjectDoesNotExist
from django.test.client import Client
from django.core.urlresolvers import reverse
from helpdesk.management.commands.get_email import ticket_from_message
from helpdesk.management.commands.get_email import object_from_message
try: # python 3
from urllib.parse import urlparse
@ -57,7 +57,7 @@ class TicketBasicsTestCase(TestCase):
submitter_email = 'foo@bar.py'
msg.__setitem__('Message-ID', message_id)
msg.__setitem__('subject', self.ticket_data['title'])
msg.__setitem__('Subject', self.ticket_data['title'])
msg.__setitem__('From', submitter_email)
msg.__setitem__('To', self.queue_public.email_address)
msg.__setitem__('Content-Type', 'text/plain;')
@ -65,12 +65,15 @@ class TicketBasicsTestCase(TestCase):
email_count = len(mail.outbox)
ticket_from_message(str(msg), self.queue_public, quiet=True)
ticket = Ticket.objects.get(title=self.ticket_data['title'], submitter_email_id=message_id)
object_from_message(str(msg), self.queue_public, quiet=True)
followup = FollowUp.objects.get(message_id=message_id)
ticket = Ticket.objects.get(id=followup.ticket.id)
self.assertEqual(ticket.ticket_for_url, "q1-%s" % ticket.id)
# As we have created an Ticket from an email, we notify the sender (+1) and the new and update queues (+2)
# As we have created an Ticket from an email, we notify the sender (+1)
# and the new and update queues (+2)
self.assertEqual(email_count + 1 + 2, len(mail.outbox))
@ -81,29 +84,35 @@ class TicketBasicsTestCase(TestCase):
"rfc_2822_cc" field when creating a <Ticket> instance.
"""
msg = email.message.Message()
message_id = uuid.uuid4().hex
submitter_email = 'foo@bar.py'
cc_list = ['bravo@example.net', 'charlie@foobar.com']
email_data = {
'Message-ID': message_id,
'cc': ['bravo@example.net', 'charlie@foobar.com'],
}
# Regular ticket from email creation process
self.ticket_data = {
'title': 'Test Ticket',
'description': 'Some Test Ticket',
'rfc_2822_cc': email_data.get('cc', [])
}
msg.__setitem__('Message-ID', message_id)
msg.__setitem__('Subject', self.ticket_data['title'])
msg.__setitem__('From', submitter_email)
msg.__setitem__('To', self.queue_public.email_address)
msg.__setitem__('Cc', ','.join(cc_list))
msg.__setitem__('Content-Type', 'text/plain;')
msg.set_payload(self.ticket_data['description'])
email_count = len(mail.outbox)
ticket_data = dict(queue=self.queue_public, **self.ticket_data)
ticket = Ticket.objects.create(**ticket_data)
object_from_message(str(msg), self.queue_public, quiet=True)
followup = FollowUp.objects.get(message_id=message_id)
ticket = Ticket.objects.get(id=followup.ticket.id)
self.assertEqual(ticket.ticket_for_url, "q1-%s" % ticket.id)
self.assertEqual(email_count, len(mail.outbox))
# As we have created an Ticket from an email, we notify the sender (+1)
# and the new and update queues (+2)
self.assertEqual(email_count + 1 + 2, len(mail.outbox))
# Ensure that <TicketCC> is created
for cc_email in email_data.get('cc', []):
for cc_email in cc_list:
ticket_cc = TicketCC.objects.get(ticket=ticket, email=cc_email)
self.assertTrue(ticket_cc.ticket, ticket)
self.assertTrue(ticket_cc.email, cc_email)
@ -115,29 +124,28 @@ class TicketBasicsTestCase(TestCase):
"rfc_2822_cc" field is provided when creating a <Ticket> instance.
"""
msg = email.message.Message()
message_id = uuid.uuid4().hex
submitter_email = 'foo@bar.py'
cc_list = ['null@example', 'invalid@foobar']
email_data = {
'Message-ID': message_id,
'cc': ['null@example', 'invalid@foobar'],
}
# Regular ticket from email creation process
self.ticket_data = {
'title': 'Test Ticket',
'description': 'Some Test Ticket',
'rfc_2822_cc': email_data.get('cc', [])
}
msg.__setitem__('Message-ID', message_id)
msg.__setitem__('Subject', self.ticket_data['title'])
msg.__setitem__('From', submitter_email)
msg.__setitem__('To', self.queue_public.email_address)
msg.__setitem__('Cc', ','.join(cc_list))
msg.__setitem__('Content-Type', 'text/plain;')
msg.set_payload(self.ticket_data['description'])
email_count = len(mail.outbox)
ticket_data = dict(queue=self.queue_public, **self.ticket_data)
ticket = Ticket.objects.create(**ticket_data)
self.assertEqual(ticket.ticket_for_url, "q1-%s" % ticket.id)
self.assertEqual(email_count, len(mail.outbox))
# Ensure that <TicketCC> is created
for cc_email in email_data.get('cc', []):
object_from_message(str(msg), self.queue_public, quiet=True)
ticket = Ticket.objects.get(title=self.ticket_data['title'])
# Ensure that <TicketCC> is created but the email field is not set
for cc_email in cc_list:
self.assertEquals(0, TicketCC.objects.filter(ticket=ticket, email=cc_email).count())
def test_create_ticket_public(self):

1
helpdesk/views/staff.py
View File

@ -346,6 +346,7 @@ def subscribe_to_ticket_updates(ticket, user=None, email=''):
except ValidationError:
email = ''
ticketcc = TicketCC()
ticketcc.ticket = ticket
ticketcc.user = user