holm/django-helpdeskmig
1
0
Fork 0
mirror of https://gitea.mueller.network/extern/django-helpdesk.git synced 2024-12-26 08:39:08 +01:00
Code Issues Packages Projects Releases Wiki Activity

Check CC'd email against list of User emails, and add the User to the ticket if necessary and not already the assignee, etc.

Browse Source
This commit is contained in:
Garret Wassermann 2017-04-20 02:36:10 -04:00
parent 8963fa694a
commit bf344b09b1
2 changed files with 48 additions and 18 deletions
Show Stats Download Patch File Download Diff File Expand all files Collapse all files

19
helpdesk/management/commands/get_email.py
View File

@ -35,6 +35,7 @@ from django.utils import encoding, six, timezone
from helpdesk import settings
from helpdesk.lib import send_templated_mail, safe_template_context, process_attachments
from helpdesk.models import Queue, Ticket, TicketCC, FollowUp, IgnoreEmail
from django.contrib.auth.models import User
import logging
@ -382,9 +383,21 @@ def ticket_from_message(message, queue, logger):
if t.assigned_to:
other_emails.append(t.assigned_to.email)
current_cc = set(current_cc_emails + current_cc_users + other_emails)
# add any email in cc that's not already in current_cc (set difference)
new_cc = cc.difference(current_cc)
# add emails alphabetically, makes testing easy
# first, add any User not previously CC'd (as identified by User's email)
all_users = User.objects.all()
all_user_emails = set([x.email for x in all_users])
users_not_currently_ccd = all_user_emails.difference(set(current_cc))
users_to_cc = cc.intersection( users_not_currently_ccd )
for user in users_to_cc:
tcc = TicketCC.objects.create(
ticket=t,
user=User.objects.get(email=user),
can_view=True,
can_update=False
)
tcc.save()
# then add remaining emails alphabetically, makes testing easy
new_cc = cc.difference(current_cc).difference(all_user_emails)
new_cc = sorted(list(new_cc))
for ccemail in new_cc:
tcc = TicketCC.objects.create(

47
helpdesk/tests/test_get_email.py
View File

@ -367,6 +367,7 @@ class GetEmailCCHandling(TestCase):
"slug": 'CC',
"allow_public_submission": True,
"allow_email_submission": True,
"email_address": 'queue@example.com',
"email_box_type": 'local',
"email_box_local_dir": '/var/lib/mail/helpdesk/',
"logging_dir": self.temp_logdir,
@ -394,6 +395,16 @@ class GetEmailCCHandling(TestCase):
}
self.assigned_user = User.objects.create(**user2_kwargs)
user3_kwargs = {
'username': 'observer',
'email': 'observer@example.com',
'password': make_password('Test1234'),
'is_staff': True,
'is_superuser': False,
'is_active': True
}
self.observer_user = User.objects.create(**user3_kwargs)
ticket_kwargs = {
'title': 'Original Ticket',
'queue': self.queue_public,
@ -426,9 +437,12 @@ class GetEmailCCHandling(TestCase):
self.assertEqual(ticket1.title, "Original Ticket")
# only the staff_user is CC'd for now
self.assertEqual(len(TicketCC.objects.filter(ticket=1)), 1)
ccstaff = get_object_or_404(TicketCC, pk=1)
self.assertEqual(ccstaff.user, User.objects.get(username='staff'))
self.assertEqual(ticket1.assigned_to, User.objects.get(username='assigned'))
# example email text from Django docs: https://docs.djangoproject.com/en/1.10/ref/unicode/
test_email_from = "Arnbjörg Ráðormsdóttir <arnbjorg@example.com>"
test_email_from = "submitter@example.com"
# NOTE: CC emails are in alphabetical order and must be tested as such!
# implementation uses sets, so only way to ensure tickets created
# in right order is to change set to list and sort it
@ -436,10 +450,10 @@ class GetEmailCCHandling(TestCase):
test_email_cc_two = "nobody@example.com"
test_email_cc_three = "other@example.com"
test_email_cc_four = "someone@example.com"
ticket_user_emails = "assigned@example.com, staff@example.com, submitter@example.com"
ticket_user_emails = "assigned@example.com, staff@example.com, submitter@example.com, observer@example.com, queue@example.com"
test_email_subject = "[CC-1] My visit to Sør-Trøndelag"
test_email_body = "Unicode helpdesk comment with an s-hat (ŝ) via email."
test_email = "To: helpdesk@example.com\nCc: " + test_email_cc_one + ", " + test_email_cc_one + ", " + test_email_cc_two + ", " + test_email_cc_three + "\nCC: " + test_email_cc_one + ", " + test_email_cc_three + ", " + test_email_cc_four + ", " + ticket_user_emails + "\nFrom: " + test_email_from + "\nSubject: " + test_email_subject + "\n\n" + test_email_body
test_email = "To: queue@example.com\nCc: " + test_email_cc_one + ", " + test_email_cc_one + ", " + test_email_cc_two + ", " + test_email_cc_three + "\nCC: " + test_email_cc_one + ", " + test_email_cc_three + ", " + test_email_cc_four + ", " + ticket_user_emails + "\nFrom: " + test_email_from + "\nSubject: " + test_email_subject + "\n\n" + test_email_body
test_mail_len = len(test_email)
with mock.patch('helpdesk.management.commands.get_email.listdir') as mocked_listdir, \
@ -453,22 +467,25 @@ class GetEmailCCHandling(TestCase):
mocked_listdir.assert_called_with('/var/lib/mail/helpdesk/')
mocked_isfile.assert_any_call('/var/lib/mail/helpdesk/filename1')
# next we make sure no duplicates were added, and the
# staff users nor submitter were not re-added as email TicketCCs
cc1 = get_object_or_404(TicketCC, pk=2)
self.assertEqual(cc1.email, test_email_cc_one)
cc2 = get_object_or_404(TicketCC, pk=3)
self.assertEqual(cc2.email, test_email_cc_two)
cc3 = get_object_or_404(TicketCC, pk=4)
self.assertEqual(cc3.email, test_email_cc_three)
cc4 = get_object_or_404(TicketCC, pk=5)
self.assertEqual(cc4.email, test_email_cc_four)
# ensure these 4 CCs (test_email_cc one thru four) are the only ones
# created and added to the existing staff_user that was CC'd,
# and the observer user that gets CC'd to new email.,
# and that submitter and assignee are not added as CC either
# (in other words, even though everyone was CC'd to this email,
# we should come out with only 5 CCs after filtering)
self.assertEqual(len(TicketCC.objects.filter(ticket=1)), 5)
# we should come out with only 6 CCs after filtering)
self.assertEqual(len(TicketCC.objects.filter(ticket=1)), 6)
# next we make sure no duplicates were added, and the
# staff users nor submitter were not re-added as email TicketCCs
cc0 = get_object_or_404(TicketCC, pk=2)
self.assertEqual(cc0.user, User.objects.get(username='observer'))
cc1 = get_object_or_404(TicketCC, pk=3)
self.assertEqual(cc1.email, test_email_cc_one)
cc2 = get_object_or_404(TicketCC, pk=4)
self.assertEqual(cc2.email, test_email_cc_two)
cc3 = get_object_or_404(TicketCC, pk=5)
self.assertEqual(cc3.email, test_email_cc_three)
cc4 = get_object_or_404(TicketCC, pk=6)
self.assertEqual(cc4.email, test_email_cc_four)
# build matrix of test cases