diff --git a/helpdesk/email.py b/helpdesk/email.py
index c454d5a2..d9a89325 100644
--- a/helpdesk/email.py
+++ b/helpdesk/email.py
@@ -25,6 +25,7 @@ from helpdesk import webhooks
 from helpdesk.exceptions import DeleteIgnoredTicketException, IgnoreTicketException
 from helpdesk.lib import process_attachments, safe_template_context
 from helpdesk.models import FollowUp, IgnoreEmail, Queue, Ticket
+from helpdesk.signals import update_ticket_done
 import imaplib
 import logging
 import mimetypes
@@ -618,7 +619,8 @@ def create_object_from_email_message(message, ticket_id, payload, files, logger)
     else:
         send_info_email(message_id, f, ticket, context, queue, new)
     if not new:
-        webhooks.notify_followup_webhooks(f)
+        # emit signal with followup when the ticket is updated
+        update_ticket_done.send(sender="create_object_from_email_message", followup=f)
     return ticket
 
 
diff --git a/helpdesk/webhooks.py b/helpdesk/webhooks.py
index 0eb33133..c1050581 100644
--- a/helpdesk/webhooks.py
+++ b/helpdesk/webhooks.py
@@ -36,8 +36,7 @@ def notify_followup_webhooks(followup):
 # listener is loaded via app.py HelpdeskConfig.ready()
 @receiver(update_ticket_done)
 def notify_followup_webhooks_receiver(sender, followup, **kwargs):
-    if sender == "update_ticket":
-        notify_followup_webhooks(followup)
+    notify_followup_webhooks(followup)
 
 
 def send_new_ticket_webhook(ticket):