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FIX: replace hardcoded urls with Django generated ones.
The My Tickets view generated ticket urls with a '/view' string prefix. This is replaced by proper Django URL resolution. The public and staff ticket view used a '../../' string prefix which brakes in the public ticket view. They are both replaced with proper Django URL resolution.
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@ -37,7 +37,9 @@ window.addEventListener('load', function()
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data.results.forEach(function(ticket) {
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$('#ticketsTable tbody').append(`
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<tr>
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<td><a href="/view/?ticket=${ticket.id}&email=${ticket.submitter}&key=${ticket.secret_key}">${ticket.title}</a></td>
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<td>
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<a href='{% url "helpdesk:public_view" %}?ticket=${ticket.id}&email=${ticket.submitter}&key=${ticket.secret_key}'>${ticket.title}</a>
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</td>
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<td>${ticket.queue.title}</td>
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<td>${ticket.status}</td>
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<td>${ticket.created}</td>
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@ -103,7 +103,10 @@
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<dt><label for='commentBox'>{% trans "Comment / Resolution" %}</label></dt>
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<dd><textarea rows='8' cols='70' name='comment' id='commentBox'></textarea></dd>
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<dd class='form_help_text'>{% trans "You can insert ticket and queue details in your message. For more information, see the <a href='../../help/context/'>context help page</a>." %}</dd>
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{% url "helpdesk:help_context" as context_help_url %}
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{% blocktrans %}
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<dd class='form_help_text'>You can insert ticket and queue details in your message. For more information, see the <a href='{{ context_help_url }}'>context help page</a>.</dd>
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{% endblocktrans %}
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{% if not ticket.can_be_resolved %}<dd>{% trans "This ticket cannot be resolved or closed until the tickets it depends on are resolved." %}</dd>{% endif %}
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{% if ticket.status == 1 %}
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@ -105,7 +105,10 @@
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<dt><label for='commentBox'>{% trans "Comment / Resolution" %}</label></dt>
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<dd><textarea rows='8' cols='70' name='comment' id='commentBox'></textarea></dd>
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<dd class='form_help_text'>{% trans "You can insert ticket and queue details in your message. For more information, see the <a href='../../help/context/'>context help page</a>." %}</dd>
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{% url "helpdesk:help_context" as context_help_url %}
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{% blocktrans %}
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<dd class='form_help_text'>You can insert ticket and queue details in your message. For more information, see the <a href='{{ context_help_url }}'>context help page</a>.</dd>
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{% endblocktrans %}
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<dt><label>{% trans "New Status" %}</label></dt>
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{% if not ticket.can_be_resolved %}<dd>{% trans "This ticket cannot be resolved or closed until the tickets it depends on are resolved." %}</dd>{% endif %}
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