Merge pull request #1164 from samsplunks/main

Test set for automatic time tracking of follow-ups

README.rst

@@ -110,6 +110,9 @@ From the command line you can run the tests using: `make test`
 
 See `quicktest.py` for usage details.
 
+If you need to create tests for new features, add your tests in a test file to the `tests` module and call them in the test VENV with::
+    python quicktest.py helpdesk.tests.test_my_new_features -v 2
+
 Upgrading from previous versions
 --------------------------------
 

helpdesk/lib.py

@@ -198,6 +198,8 @@ def convert_value(value):
 def daily_time_spent_calculation(earliest, latest, open_hours):
     """Returns the number of seconds for a single day time interval according to open hours."""
 
+    time_spent_seconds = 0
+
     # avoid rendering day in different locale
     weekday = ('monday', 'tuesday', 'wednesday', 'thursday',
                 'friday', 'saturday', 'sunday')[earliest.weekday()]
@@ -215,7 +217,11 @@ def daily_time_spent_calculation(earliest, latest, open_hours):
 
     # translate time for delta calculation
     earliest_f = earliest.hour + earliest.minute / 60 + earliest.second / 3600
-    latest_f = latest.hour + latest.minute / 60 + latest.second / 3600
+    latest_f = latest.hour + latest.minute / 60 + latest.second / (60 * 60) + latest.microsecond / (60 * 60 * 999999)
+
+    # if latest time is midnight and close hour is midnight, add a second to the time spent
+    if latest_f >= MIDNIGHT and end == MIDNIGHT:
+        time_spent_seconds += 1
     
     if earliest_f < start:
         earliest = earliest.replace(hour=start_hour, minute=start_minute, second=start_second)
@@ -230,8 +236,6 @@ def daily_time_spent_calculation(earliest, latest, open_hours):
     day_delta = latest - earliest
 
     # returns up to 86399 seconds, add one second if full day
-    time_spent_seconds = day_delta.seconds
+    time_spent_seconds += day_delta.seconds
-    if time_spent_seconds == 86399:
-        time_spent_seconds += 1
     
     return time_spent_seconds

helpdesk/models.py

@@ -1045,14 +1045,14 @@ class FollowUp(models.Model):
                     # close single day case
                     end_day_time = latest
                 else:
-                    end_day_time = earliest.replace(hour=23, minute=59, second=59)
+                    end_day_time = earliest.replace(hour=23, minute=59, second=59, microsecond=999999)
             elif day == days:
                 start_day_time = latest.replace(hour=0, minute=0, second=0)
                 end_day_time = latest
             else:
                 middle_day_time = earliest + datetime.timedelta(days=day)
                 start_day_time = middle_day_time.replace(hour=0, minute=0, second=0)
-                end_day_time = middle_day_time.replace(hour=23, minute=59, second=59)
+                end_day_time = middle_day_time.replace(hour=23, minute=59, second=59, microsecond=999999)
             
             if (start_day_time.strftime("%Y-%m-%d") not in holidays and
                 prev_status not in exclude_statuses and

helpdesk/tests/test_time_spent_auto.py

@@ -0,0 +1,262 @@
+
+from datetime import datetime, timedelta
+from django.contrib.auth.hashers import make_password
+from django.contrib.auth.models import User
+from django.test import TestCase, override_settings
+from django.test.client import Client
+from helpdesk.models import FollowUp, Queue, Ticket
+from helpdesk import settings as helpdesk_settings
+import uuid
+
+
+@override_settings(USE_TZ=True)
+class TimeSpentAutoTestCase(TestCase):
+
+    def setUp(self):
+        """Creates a queue, ticket and user."""
+        self.queue_public = Queue.objects.create(
+            title='Queue 1',
+            slug='q1',
+            allow_public_submission=True,
+            dedicated_time=timedelta(minutes=60)
+        )
+
+        self.ticket_data = dict(queue=self.queue_public,
+                                title='test ticket',
+                                description='test ticket description')
+
+        self.client = Client()
+
+        self.user = User.objects.create(
+            username='staff',
+            email='staff@example.com',
+            password=make_password('Test1234'),
+            is_staff=True,
+            is_superuser=False,
+            is_active=True
+        )
+
+    def test_add_two_followups_time_spent_auto(self):
+        """Tests automatic time_spent calculation."""
+        # activate automatic calculation
+        helpdesk_settings.FOLLOWUP_TIME_SPENT_AUTO = True
+
+        # ticket creation date, follow-up creation date, assertion value
+        TEST_VALUES = (
+            # friday
+            ('2024-03-01T00:00:00+00:00', '2024-03-01T09:30:10+00:00', timedelta(hours=9, minutes=30, seconds=10)),
+            ('2024-03-01T00:00:00+00:00', '2024-03-01T23:59:58+00:00', timedelta(hours=23, minutes=59, seconds=58)),
+            ('2024-03-01T00:00:00+00:00', '2024-03-01T23:59:59+00:00', timedelta(hours=23, minutes=59, seconds=59)),
+            ('2024-03-01T00:00:00+00:00', '2024-03-02T00:00:00+00:00', timedelta(hours=24)),
+            ('2024-03-01T00:00:00+00:00', '2024-03-02T09:00:00+00:00', timedelta(hours=33)),
+            ('2024-03-01T00:00:00+00:00', '2024-03-03T00:00:00+00:00', timedelta(hours=48)),
+        )
+
+        for (ticket_time, fup_time, assertion_delta) in TEST_VALUES:
+            # create and setup test ticket time
+            ticket = Ticket.objects.create(**self.ticket_data)
+            ticket_time_p = datetime.strptime(ticket_time, "%Y-%m-%dT%H:%M:%S%z")
+            ticket.created = ticket_time_p
+            ticket.modified = ticket_time_p
+            ticket.save()
+
+            fup_time_p = datetime.strptime(fup_time, "%Y-%m-%dT%H:%M:%S%z")
+            followup1 = FollowUp.objects.create(
+                ticket=ticket,
+                date=fup_time_p,
+                title="Testing followup",
+                comment="Testing followup time spent",
+                public=True,
+                user=self.user,
+                new_status=1,
+                message_id=uuid.uuid4().hex,
+                time_spent=None
+            )
+            followup1.save()
+
+            self.assertEqual(followup1.time_spent.total_seconds(), assertion_delta.total_seconds())
+            self.assertEqual(ticket.time_spent.total_seconds(), assertion_delta.total_seconds())
+
+            # adding a second follow-up at different intervals
+            for delta in (timedelta(seconds=1), timedelta(minutes=1), timedelta(hours=1), timedelta(days=1), timedelta(days=10)):
+                
+                followup2 = FollowUp.objects.create(
+                    ticket=ticket,
+                    date=followup1.date + delta,
+                    title="Testing followup 2",
+                    comment="Testing followup time spent 2",
+                    public=True,
+                    user=self.user,
+                    new_status=1,
+                    message_id=uuid.uuid4().hex,
+                    time_spent=None
+                )
+                followup2.save()
+
+                self.assertEqual(followup2.time_spent.total_seconds(), delta.total_seconds())
+                self.assertEqual(ticket.time_spent.total_seconds(), assertion_delta.total_seconds() + delta.total_seconds())
+
+                # delete second follow-up as we test it with many intervals
+                followup2.delete()
+
+
+    def test_followup_time_spent_auto_opening_hours(self):
+        """Tests automatic time_spent calculation with opening hours and holidays."""
+
+        # activate automatic calculation
+        helpdesk_settings.FOLLOWUP_TIME_SPENT_AUTO = True
+        helpdesk_settings.FOLLOWUP_TIME_SPENT_OPENING_HOURS = {
+            "monday": (0, 23.9999),
+            "tuesday": (8, 18),
+            "wednesday": (8.5, 18.5),
+            "thursday": (0, 10),
+            "friday": (13, 23),
+            "saturday": (0, 0),
+            "sunday": (0, 0),
+        }
+
+        # adding holidays
+        helpdesk_settings.FOLLOWUP_TIME_SPENT_EXCLUDE_HOLIDAYS = (
+            '2024-03-18', '2024-03-19', '2024-03-20', '2024-03-21', '2024-03-22',
+        )
+
+        # ticket creation date, follow-up creation date, assertion value
+        TEST_VALUES = (
+            # monday
+            ('2024-03-04T00:00:00+00:00', '2024-03-04T09:30:10+00:00', timedelta(hours=9, minutes=30, seconds=10)),
+            # tuesday
+            ('2024-03-05T07:00:00+00:00', '2024-03-05T09:00:00+00:00', timedelta(hours=1)),
+            ('2024-03-05T17:50:00+00:00', '2024-03-05T17:51:00+00:00', timedelta(minutes=1)),
+            ('2024-03-05T17:50:00+00:00', '2024-03-05T19:51:00+00:00', timedelta(minutes=10)),
+            ('2024-03-05T18:00:00+00:00', '2024-03-05T23:59:59+00:00', timedelta(hours=0)),
+            ('2024-03-05T20:00:00+00:00', '2024-03-05T20:59:59+00:00', timedelta(hours=0)),
+            # wednesday
+            ('2024-03-06T08:00:00+00:00', '2024-03-06T09:01:00+00:00', timedelta(minutes=31)),
+            ('2024-03-06T01:00:00+00:00', '2024-03-06T19:30:10+00:00', timedelta(hours=10)),
+            ('2024-03-06T18:01:00+00:00', '2024-03-06T19:00:00+00:00', timedelta(minutes=29)),
+            # thursday
+            ('2024-03-07T00:00:00+00:00', '2024-03-07T09:30:10+00:00', timedelta(hours=9, minutes=30, seconds=10)),
+            ('2024-03-07T09:30:00+00:00', '2024-03-07T10:30:00+00:00', timedelta(minutes=30)),
+            # friday
+            ('2024-03-08T00:00:00+00:00', '2024-03-08T23:30:10+00:00', timedelta(hours=10)),
+            # saturday
+            ('2024-03-09T00:00:00+00:00', '2024-03-09T09:30:10+00:00', timedelta(hours=0)),
+            # sunday
+            ('2024-03-10T00:00:00+00:00', '2024-03-10T09:30:10+00:00', timedelta(hours=0)),
+
+            # monday to sunday
+            ('2024-03-04T04:00:00+00:00', '2024-03-10T09:00:00+00:00', timedelta(hours=60)),
+
+            # two weeks
+            ('2024-03-04T04:00:00+00:00', '2024-03-17T09:00:00+00:00', timedelta(hours=124)),
+
+            # three weeks, the third one is holidays
+            ('2024-03-04T04:00:00+00:00', '2024-03-24T09:00:00+00:00', timedelta(hours=124)),
+            ('2024-03-18T04:00:00+00:00', '2024-03-24T09:00:00+00:00', timedelta(hours=0)),
+        )
+
+        for (ticket_time, fup_time, assertion_delta) in TEST_VALUES:
+            # create and setup test ticket time
+            ticket = Ticket.objects.create(**self.ticket_data)
+            ticket_time_p = datetime.strptime(ticket_time, "%Y-%m-%dT%H:%M:%S%z")
+            ticket.created = ticket_time_p
+            ticket.modified = ticket_time_p
+            ticket.save()
+
+            fup_time_p = datetime.strptime(fup_time, "%Y-%m-%dT%H:%M:%S%z")
+            followup1 = FollowUp.objects.create(
+                ticket=ticket,
+                date=fup_time_p,
+                title="Testing followup",
+                comment="Testing followup time spent",
+                public=True,
+                user=self.user,
+                new_status=1,
+                message_id=uuid.uuid4().hex,
+                time_spent=None
+            )
+            followup1.save()
+
+            self.assertEqual(followup1.time_spent.total_seconds(), assertion_delta.total_seconds())
+            self.assertEqual(ticket.time_spent.total_seconds(), assertion_delta.total_seconds())
+
+        # removing opening hours and holidays
+        helpdesk_settings.FOLLOWUP_TIME_SPENT_OPENING_HOURS = {}
+        helpdesk_settings.FOLLOWUP_TIME_SPENT_EXCLUDE_HOLIDAYS = ()
+
+    def test_followup_time_spent_auto_exclude_statuses(self):
+        """Tests automatic time_spent calculation OPEN_STATUS exclusion."""
+
+        # activate automatic calculation
+        helpdesk_settings.FOLLOWUP_TIME_SPENT_AUTO = True
+
+        # Follow-ups with OPEN_STATUS are excluded from time counting
+        helpdesk_settings.FOLLOWUP_TIME_SPENT_EXCLUDE_STATUSES = (Ticket.OPEN_STATUS,)
+
+
+        # create and setup test ticket time
+        ticket = Ticket.objects.create(**self.ticket_data)
+        ticket_time_p = datetime.strptime('2024-03-04T00:00:00+00:00', "%Y-%m-%dT%H:%M:%S%z")
+        ticket.created = ticket_time_p
+        ticket.modified = ticket_time_p
+        ticket.save()
+
+        fup_time_p = datetime.strptime('2024-03-10T00:00:00+00:00', "%Y-%m-%dT%H:%M:%S%z")
+        followup1 = FollowUp.objects.create(
+            ticket=ticket,
+            date=fup_time_p,
+            title="Testing followup",
+            comment="Testing followup time spent",
+            public=True,
+            user=self.user,
+            new_status=1,
+            message_id=uuid.uuid4().hex,
+            time_spent=None
+        )
+        followup1.save()
+
+        # The Follow-up time_spent should be zero as the default OPEN_STATUS was excluded from calculation
+        self.assertEqual(followup1.time_spent.total_seconds(), 0.0)
+        self.assertEqual(ticket.time_spent.total_seconds(), 0.0)
+
+        # Remove status exclusion
+        helpdesk_settings.FOLLOWUP_TIME_SPENT_EXCLUDE_STATUSES = ()
+
+
+    def test_followup_time_spent_auto_exclude_queues(self):
+        """Tests automatic time_spent calculation queues exclusion."""
+
+        # activate automatic calculation
+        helpdesk_settings.FOLLOWUP_TIME_SPENT_AUTO = True
+
+        # Follow-ups within the default queue are excluded from time counting
+        helpdesk_settings.FOLLOWUP_TIME_SPENT_EXCLUDE_QUEUES = ('q1',)
+
+
+        # create and setup test ticket time
+        ticket = Ticket.objects.create(**self.ticket_data)
+        ticket_time_p = datetime.strptime('2024-03-04T00:00:00+00:00', "%Y-%m-%dT%H:%M:%S%z")
+        ticket.created = ticket_time_p
+        ticket.modified = ticket_time_p
+        ticket.save()
+
+        fup_time_p = datetime.strptime('2024-03-10T00:00:00+00:00', "%Y-%m-%dT%H:%M:%S%z")
+        followup1 = FollowUp.objects.create(
+            ticket=ticket,
+            date=fup_time_p,
+            title="Testing followup",
+            comment="Testing followup time spent",
+            public=True,
+            user=self.user,
+            new_status=1,
+            message_id=uuid.uuid4().hex,
+            time_spent=None
+        )
+        followup1.save()
+
+        # The Follow-up time_spent should be zero as the default queue was excluded from calculation
+        self.assertEqual(followup1.time_spent.total_seconds(), 0.0)
+        self.assertEqual(ticket.time_spent.total_seconds(), 0.0)
+
+        # Remove queues exclusion
+        helpdesk_settings.FOLLOWUP_TIME_SPENT_EXCLUDE_QUEUES = ()