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Merge pull request #1164 from samsplunks/main

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Test set for automatic time tracking of follow-ups
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Christopher Broderick 2024-03-29 15:26:23 +00:00 committed by GitHub
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4 changed files with 276 additions and 7 deletions
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3
README.rst
View File

@ -110,6 +110,9 @@ From the command line you can run the tests using: `make test`
See `quicktest.py` for usage details.
If you need to create tests for new features, add your tests in a test file to the `tests` module and call them in the test VENV with::
python quicktest.py helpdesk.tests.test_my_new_features -v 2
Upgrading from previous versions
--------------------------------

12
helpdesk/lib.py
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@ -198,6 +198,8 @@ def convert_value(value):
def daily_time_spent_calculation(earliest, latest, open_hours):
"""Returns the number of seconds for a single day time interval according to open hours."""
time_spent_seconds = 0
# avoid rendering day in different locale
weekday = ('monday', 'tuesday', 'wednesday', 'thursday',
'friday', 'saturday', 'sunday')[earliest.weekday()]
@ -215,7 +217,11 @@ def daily_time_spent_calculation(earliest, latest, open_hours):
# translate time for delta calculation
earliest_f = earliest.hour + earliest.minute / 60 + earliest.second / 3600
latest_f = latest.hour + latest.minute / 60 + latest.second / 3600
latest_f = latest.hour + latest.minute / 60 + latest.second / (60 * 60) + latest.microsecond / (60 * 60 * 999999)
# if latest time is midnight and close hour is midnight, add a second to the time spent
if latest_f >= MIDNIGHT and end == MIDNIGHT:
time_spent_seconds += 1
if earliest_f < start:
earliest = earliest.replace(hour=start_hour, minute=start_minute, second=start_second)
@ -230,8 +236,6 @@ def daily_time_spent_calculation(earliest, latest, open_hours):
day_delta = latest - earliest
# returns up to 86399 seconds, add one second if full day
time_spent_seconds = day_delta.seconds
if time_spent_seconds == 86399:
time_spent_seconds += 1
time_spent_seconds += day_delta.seconds
return time_spent_seconds

4
helpdesk/models.py
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@ -1045,14 +1045,14 @@ class FollowUp(models.Model):
# close single day case
end_day_time = latest
else:
end_day_time = earliest.replace(hour=23, minute=59, second=59)
end_day_time = earliest.replace(hour=23, minute=59, second=59, microsecond=999999)
elif day == days:
start_day_time = latest.replace(hour=0, minute=0, second=0)
end_day_time = latest
else:
middle_day_time = earliest + datetime.timedelta(days=day)
start_day_time = middle_day_time.replace(hour=0, minute=0, second=0)
end_day_time = middle_day_time.replace(hour=23, minute=59, second=59)
end_day_time = middle_day_time.replace(hour=23, minute=59, second=59, microsecond=999999)
if (start_day_time.strftime("%Y-%m-%d") not in holidays and
prev_status not in exclude_statuses and

262
helpdesk/tests/test_time_spent_auto.py Normal file
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@ -0,0 +1,262 @@
from datetime import datetime, timedelta
from django.contrib.auth.hashers import make_password
from django.contrib.auth.models import User
from django.test import TestCase, override_settings
from django.test.client import Client
from helpdesk.models import FollowUp, Queue, Ticket
from helpdesk import settings as helpdesk_settings
import uuid
@override_settings(USE_TZ=True)
class TimeSpentAutoTestCase(TestCase):
def setUp(self):
"""Creates a queue, ticket and user."""
self.queue_public = Queue.objects.create(
title='Queue 1',
slug='q1',
allow_public_submission=True,
dedicated_time=timedelta(minutes=60)
)
self.ticket_data = dict(queue=self.queue_public,
title='test ticket',
description='test ticket description')
self.client = Client()
self.user = User.objects.create(
username='staff',
email='staff@example.com',
password=make_password('Test1234'),
is_staff=True,
is_superuser=False,
is_active=True
)
def test_add_two_followups_time_spent_auto(self):
"""Tests automatic time_spent calculation."""
# activate automatic calculation
helpdesk_settings.FOLLOWUP_TIME_SPENT_AUTO = True
# ticket creation date, follow-up creation date, assertion value
TEST_VALUES = (
# friday
('2024-03-01T00:00:00+00:00', '2024-03-01T09:30:10+00:00', timedelta(hours=9, minutes=30, seconds=10)),
('2024-03-01T00:00:00+00:00', '2024-03-01T23:59:58+00:00', timedelta(hours=23, minutes=59, seconds=58)),
('2024-03-01T00:00:00+00:00', '2024-03-01T23:59:59+00:00', timedelta(hours=23, minutes=59, seconds=59)),
('2024-03-01T00:00:00+00:00', '2024-03-02T00:00:00+00:00', timedelta(hours=24)),
('2024-03-01T00:00:00+00:00', '2024-03-02T09:00:00+00:00', timedelta(hours=33)),
('2024-03-01T00:00:00+00:00', '2024-03-03T00:00:00+00:00', timedelta(hours=48)),
)
for (ticket_time, fup_time, assertion_delta) in TEST_VALUES:
# create and setup test ticket time
ticket = Ticket.objects.create(**self.ticket_data)
ticket_time_p = datetime.strptime(ticket_time, "%Y-%m-%dT%H:%M:%S%z")
ticket.created = ticket_time_p
ticket.modified = ticket_time_p
ticket.save()
fup_time_p = datetime.strptime(fup_time, "%Y-%m-%dT%H:%M:%S%z")
followup1 = FollowUp.objects.create(
ticket=ticket,
date=fup_time_p,
title="Testing followup",
comment="Testing followup time spent",
public=True,
user=self.user,
new_status=1,
message_id=uuid.uuid4().hex,
time_spent=None
)
followup1.save()
self.assertEqual(followup1.time_spent.total_seconds(), assertion_delta.total_seconds())
self.assertEqual(ticket.time_spent.total_seconds(), assertion_delta.total_seconds())
# adding a second follow-up at different intervals
for delta in (timedelta(seconds=1), timedelta(minutes=1), timedelta(hours=1), timedelta(days=1), timedelta(days=10)):
followup2 = FollowUp.objects.create(
ticket=ticket,
date=followup1.date + delta,
title="Testing followup 2",
comment="Testing followup time spent 2",
public=True,
user=self.user,
new_status=1,
message_id=uuid.uuid4().hex,
time_spent=None
)
followup2.save()
self.assertEqual(followup2.time_spent.total_seconds(), delta.total_seconds())
self.assertEqual(ticket.time_spent.total_seconds(), assertion_delta.total_seconds() + delta.total_seconds())
# delete second follow-up as we test it with many intervals
followup2.delete()
def test_followup_time_spent_auto_opening_hours(self):
"""Tests automatic time_spent calculation with opening hours and holidays."""
# activate automatic calculation
helpdesk_settings.FOLLOWUP_TIME_SPENT_AUTO = True
helpdesk_settings.FOLLOWUP_TIME_SPENT_OPENING_HOURS = {
"monday": (0, 23.9999),
"tuesday": (8, 18),
"wednesday": (8.5, 18.5),
"thursday": (0, 10),
"friday": (13, 23),
"saturday": (0, 0),
"sunday": (0, 0),
}
# adding holidays
helpdesk_settings.FOLLOWUP_TIME_SPENT_EXCLUDE_HOLIDAYS = (
'2024-03-18', '2024-03-19', '2024-03-20', '2024-03-21', '2024-03-22',
)
# ticket creation date, follow-up creation date, assertion value
TEST_VALUES = (
# monday
('2024-03-04T00:00:00+00:00', '2024-03-04T09:30:10+00:00', timedelta(hours=9, minutes=30, seconds=10)),
# tuesday
('2024-03-05T07:00:00+00:00', '2024-03-05T09:00:00+00:00', timedelta(hours=1)),
('2024-03-05T17:50:00+00:00', '2024-03-05T17:51:00+00:00', timedelta(minutes=1)),
('2024-03-05T17:50:00+00:00', '2024-03-05T19:51:00+00:00', timedelta(minutes=10)),
('2024-03-05T18:00:00+00:00', '2024-03-05T23:59:59+00:00', timedelta(hours=0)),
('2024-03-05T20:00:00+00:00', '2024-03-05T20:59:59+00:00', timedelta(hours=0)),
# wednesday
('2024-03-06T08:00:00+00:00', '2024-03-06T09:01:00+00:00', timedelta(minutes=31)),
('2024-03-06T01:00:00+00:00', '2024-03-06T19:30:10+00:00', timedelta(hours=10)),
('2024-03-06T18:01:00+00:00', '2024-03-06T19:00:00+00:00', timedelta(minutes=29)),
# thursday
('2024-03-07T00:00:00+00:00', '2024-03-07T09:30:10+00:00', timedelta(hours=9, minutes=30, seconds=10)),
('2024-03-07T09:30:00+00:00', '2024-03-07T10:30:00+00:00', timedelta(minutes=30)),
# friday
('2024-03-08T00:00:00+00:00', '2024-03-08T23:30:10+00:00', timedelta(hours=10)),
# saturday
('2024-03-09T00:00:00+00:00', '2024-03-09T09:30:10+00:00', timedelta(hours=0)),
# sunday
('2024-03-10T00:00:00+00:00', '2024-03-10T09:30:10+00:00', timedelta(hours=0)),
# monday to sunday
('2024-03-04T04:00:00+00:00', '2024-03-10T09:00:00+00:00', timedelta(hours=60)),
# two weeks
('2024-03-04T04:00:00+00:00', '2024-03-17T09:00:00+00:00', timedelta(hours=124)),
# three weeks, the third one is holidays
('2024-03-04T04:00:00+00:00', '2024-03-24T09:00:00+00:00', timedelta(hours=124)),
('2024-03-18T04:00:00+00:00', '2024-03-24T09:00:00+00:00', timedelta(hours=0)),
)
for (ticket_time, fup_time, assertion_delta) in TEST_VALUES:
# create and setup test ticket time
ticket = Ticket.objects.create(**self.ticket_data)
ticket_time_p = datetime.strptime(ticket_time, "%Y-%m-%dT%H:%M:%S%z")
ticket.created = ticket_time_p
ticket.modified = ticket_time_p
ticket.save()
fup_time_p = datetime.strptime(fup_time, "%Y-%m-%dT%H:%M:%S%z")
followup1 = FollowUp.objects.create(
ticket=ticket,
date=fup_time_p,
title="Testing followup",
comment="Testing followup time spent",
public=True,
user=self.user,
new_status=1,
message_id=uuid.uuid4().hex,
time_spent=None
)
followup1.save()
self.assertEqual(followup1.time_spent.total_seconds(), assertion_delta.total_seconds())
self.assertEqual(ticket.time_spent.total_seconds(), assertion_delta.total_seconds())
# removing opening hours and holidays
helpdesk_settings.FOLLOWUP_TIME_SPENT_OPENING_HOURS = {}
helpdesk_settings.FOLLOWUP_TIME_SPENT_EXCLUDE_HOLIDAYS = ()
def test_followup_time_spent_auto_exclude_statuses(self):
"""Tests automatic time_spent calculation OPEN_STATUS exclusion."""
# activate automatic calculation
helpdesk_settings.FOLLOWUP_TIME_SPENT_AUTO = True
# Follow-ups with OPEN_STATUS are excluded from time counting
helpdesk_settings.FOLLOWUP_TIME_SPENT_EXCLUDE_STATUSES = (Ticket.OPEN_STATUS,)
# create and setup test ticket time
ticket = Ticket.objects.create(**self.ticket_data)
ticket_time_p = datetime.strptime('2024-03-04T00:00:00+00:00', "%Y-%m-%dT%H:%M:%S%z")
ticket.created = ticket_time_p
ticket.modified = ticket_time_p
ticket.save()
fup_time_p = datetime.strptime('2024-03-10T00:00:00+00:00', "%Y-%m-%dT%H:%M:%S%z")
followup1 = FollowUp.objects.create(
ticket=ticket,
date=fup_time_p,
title="Testing followup",
comment="Testing followup time spent",
public=True,
user=self.user,
new_status=1,
message_id=uuid.uuid4().hex,
time_spent=None
)
followup1.save()
# The Follow-up time_spent should be zero as the default OPEN_STATUS was excluded from calculation
self.assertEqual(followup1.time_spent.total_seconds(), 0.0)
self.assertEqual(ticket.time_spent.total_seconds(), 0.0)
# Remove status exclusion
helpdesk_settings.FOLLOWUP_TIME_SPENT_EXCLUDE_STATUSES = ()
def test_followup_time_spent_auto_exclude_queues(self):
"""Tests automatic time_spent calculation queues exclusion."""
# activate automatic calculation
helpdesk_settings.FOLLOWUP_TIME_SPENT_AUTO = True
# Follow-ups within the default queue are excluded from time counting
helpdesk_settings.FOLLOWUP_TIME_SPENT_EXCLUDE_QUEUES = ('q1',)
# create and setup test ticket time
ticket = Ticket.objects.create(**self.ticket_data)
ticket_time_p = datetime.strptime('2024-03-04T00:00:00+00:00', "%Y-%m-%dT%H:%M:%S%z")
ticket.created = ticket_time_p
ticket.modified = ticket_time_p
ticket.save()
fup_time_p = datetime.strptime('2024-03-10T00:00:00+00:00', "%Y-%m-%dT%H:%M:%S%z")
followup1 = FollowUp.objects.create(
ticket=ticket,
date=fup_time_p,
title="Testing followup",
comment="Testing followup time spent",
public=True,
user=self.user,
new_status=1,
message_id=uuid.uuid4().hex,
time_spent=None
)
followup1.save()
# The Follow-up time_spent should be zero as the default queue was excluded from calculation
self.assertEqual(followup1.time_spent.total_seconds(), 0.0)
self.assertEqual(ticket.time_spent.total_seconds(), 0.0)
# Remove queues exclusion
helpdesk_settings.FOLLOWUP_TIME_SPENT_EXCLUDE_QUEUES = ()