diff --git a/helpdesk/email.py b/helpdesk/email.py
index 428ffa70..f27dc969 100644
--- a/helpdesk/email.py
+++ b/helpdesk/email.py
@@ -499,41 +499,44 @@ def create_object_from_email_message(message, ticket_id, payload, files, logger)
         logger.info(
             "Message seems to be auto-reply, not sending any emails back to the sender")
     else:
-        # send mail to appropriate people now depending on what objects
-        # were created and who was CC'd
-        # Add auto-reply headers because it's an auto-reply and we must
-        extra_headers = {
-            'In-Reply-To': message_id,
-            "Auto-Submitted": "auto-replied",
-            "X-Auto-Response-Suppress": "All",
-            "Precedence": "auto_reply",
-        }
-        if new:
-            ticket.send(
-                {'submitter': ('newticket_submitter', context),
-                 'new_ticket_cc': ('newticket_cc', context),
-                 'ticket_cc': ('newticket_cc', context)},
-                fail_silently=True,
-                extra_headers=extra_headers,
-            )
-        else:
-            context.update(comment=f.comment)
-            ticket.send(
-                {'submitter': ('newticket_submitter', context),
-                 'assigned_to': ('updated_owner', context)},
-                fail_silently=True,
-                extra_headers=extra_headers,
-            )
-            if queue.enable_notifications_on_email_events:
-                ticket.send(
-                    {'ticket_cc': ('updated_cc', context)},
-                    fail_silently=True,
-                    extra_headers=extra_headers,
-                )
-
+        send_info_email(message_id, f, ticket, context, queue, new)
     return ticket
 
 
+def send_info_email(message_id: str, f: FollowUp, ticket: Ticket, context: dict, queue: dict, new: bool):
+    # send mail to appropriate people now depending on what objects
+    # were created and who was CC'd
+    # Add auto-reply headers because it's an auto-reply and we must
+    extra_headers = {
+        'In-Reply-To': message_id,
+        "Auto-Submitted": "auto-replied",
+        "X-Auto-Response-Suppress": "All",
+        "Precedence": "auto_reply",
+    }
+    if new:
+        ticket.send(
+            {'submitter': ('newticket_submitter', context),
+             'new_ticket_cc': ('newticket_cc', context),
+             'ticket_cc': ('newticket_cc', context)},
+            fail_silently=True,
+            extra_headers=extra_headers,
+        )
+    else:
+        context.update(comment=f.comment)
+        ticket.send(
+            {'submitter': ('newticket_submitter', context),
+             'assigned_to': ('updated_owner', context)},
+            fail_silently=True,
+            extra_headers=extra_headers,
+        )
+        if queue.enable_notifications_on_email_events:
+            ticket.send(
+                {'ticket_cc': ('updated_cc', context)},
+                fail_silently=True,
+                extra_headers=extra_headers,
+            )
+
+
 def get_ticket_id_from_subject_slug(
     queue_slug: str,
     subject: str,
diff --git a/helpdesk/lib.py b/helpdesk/lib.py
index f08aa23d..d265963b 100644
--- a/helpdesk/lib.py
+++ b/helpdesk/lib.py
@@ -81,12 +81,12 @@ def text_is_spam(text, request):
     # This will return 'True' is the given text is deemed to be spam, or
     # False if it is not spam. If it cannot be checked for some reason, we
     # assume it isn't spam.
-    from django.contrib.sites.models import Site
-    from django.core.exceptions import ImproperlyConfigured
     try:
         from akismet import Akismet
     except ImportError:
         return False
+    from django.contrib.sites.models import Site
+    from django.core.exceptions import ImproperlyConfigured
     try:
         site = Site.objects.get_current()
     except ImproperlyConfigured:
diff --git a/helpdesk/urls.py b/helpdesk/urls.py
index f0fcceab..1d001e18 100644
--- a/helpdesk/urls.py
+++ b/helpdesk/urls.py
@@ -151,7 +151,7 @@ urlpatterns += [
 
 urlpatterns += [
     re_path(
-        r"^rss/user/(?P<user_name>[a-zA-Z0-9\_\.]+)/",
+        r"^rss/user/(?P<user_name>[^/]+)/",
         helpdesk_staff_member_required(feeds.OpenTicketsByUser()),
         name="rss_user",
     ),
diff --git a/helpdesk/views/staff.py b/helpdesk/views/staff.py
index f31b89f6..3602536d 100644
--- a/helpdesk/views/staff.py
+++ b/helpdesk/views/staff.py
@@ -23,7 +23,9 @@ from django.http import Http404, HttpResponse, HttpResponseRedirect, JsonRespons
 from django.shortcuts import get_object_or_404, redirect, render
 from django.urls import reverse, reverse_lazy
 from django.utils import timezone
+from django.utils.dateparse import parse_datetime
 from django.utils.html import escape
+from django.utils.timezone import make_aware
 from django.utils.translation import gettext as _
 from django.views.decorators.csrf import requires_csrf_token
 from django.views.generic.edit import FormView, UpdateView
@@ -536,12 +538,7 @@ def get_due_date_from_request_or_ticket(
     due_date = request.POST.get('due_date', None) or None
 
     if due_date is not None:
-        # based on Django code to parse dates:
-        # https://docs.djangoproject.com/en/2.0/_modules/django/utils/dateparse/
-        match = DATE_RE.match(due_date)
-        if match:
-            kw = {k: int(v) for k, v in match.groupdict().items()}
-            due_date = date(**kw)
+        due_date = make_aware(parse_datetime(due_date))
     else:
         due_date_year = int(request.POST.get('due_date_year', 0))
         due_date_month = int(request.POST.get('due_date_month', 0))