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Redirect e-mail for a merged ticket to the ticket it has been merged to

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bbe 2020-10-30 19:59:16 +01:00
parent ffc51f5e8e
commit da5028d51a
1 changed files with 7 additions and 1 deletions
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8
helpdesk/email.py
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@ -337,9 +337,15 @@ def create_object_from_email_message(message, ticket_id, payload, files, logger)
if previous_followup is None and ticket_id is not None:
try:
ticket = Ticket.objects.get(id=ticket_id)
new = False
except Ticket.DoesNotExist:
ticket = None
else:
new = False
# Check if the ticket has been merged to another ticket
if ticket.merged_to:
logger.info("Ticket has been merged to %s" % ticket.merged_to.ticket)
# Use the ticket in which it was merged to for next operations
ticket = ticket.merged_to
# New issue, create a new <Ticket> instance
if ticket is None: