diff --git a/helpdesk/forms.py b/helpdesk/forms.py index eb77c2e6..3124f281 100644 --- a/helpdesk/forms.py +++ b/helpdesk/forms.py @@ -239,17 +239,18 @@ class AbstractTicketForm(CustomFieldMixin, forms.Form): label=_('Due on'), ) - attachment = forms.FileField( - widget=forms.FileInput(attrs={'class': 'form-control-file'}), - required=False, - label=_('Attach File'), - help_text=_('You can attach a file to this ticket. ' - 'Only file types such as plain text (.txt), ' - 'a document (.pdf, .docx, or .odt), ' - 'or screenshot (.png or .jpg) may be uploaded.'), - validators=[validate_file_extension] - ) - + if helpdesk_settings.HELPDESK_ENABLE_ATTACHMENTS: + attachment = forms.FileField( + widget=forms.FileInput(attrs={'class': 'form-control-file'}), + required=False, + label=_('Attach File'), + help_text=_('You can attach a file to this ticket. ' + 'Only file types such as plain text (.txt), ' + 'a document (.pdf, .docx, or .odt), ' + 'or screenshot (.png or .jpg) may be uploaded.'), + validators=[validate_file_extension] + ) + class Media: js = ('helpdesk/js/init_due_date.js', 'helpdesk/js/init_datetime_classes.js') diff --git a/helpdesk/settings.py b/helpdesk/settings.py index 2235e7d5..6d83ed63 100644 --- a/helpdesk/settings.py +++ b/helpdesk/settings.py @@ -56,6 +56,11 @@ HELPDESK_STAFF_VIEW_PROTECTOR = getattr(settings, 'HELPDESK_STAFF_VIEW_PROTECTOR', lambda _: None) +# Enable ticket and Email attachments +HELPDESK_ENABLE_ATTACHMENTS = getattr(settings, + 'HELPDESK_ENABLE_ATTACHMENTS', + False) + # Enable the Dependencies field on ticket view HELPDESK_ENABLE_DEPENDENCIES_ON_TICKET = getattr(settings, 'HELPDESK_ENABLE_DEPENDENCIES_ON_TICKET', diff --git a/helpdesk/templates/helpdesk/public_view_ticket.html b/helpdesk/templates/helpdesk/public_view_ticket.html index 77de5af1..ee36e304 100644 --- a/helpdesk/templates/helpdesk/public_view_ticket.html +++ b/helpdesk/templates/helpdesk/public_view_ticket.html @@ -122,7 +122,8 @@ - + +{% if helpdesk_settings.HELPDESK_ENABLE_ATTACHMENTS %}

@@ -140,7 +141,7 @@ - +{% endif %} diff --git a/helpdesk/templates/helpdesk/ticket.html b/helpdesk/templates/helpdesk/ticket.html index b61743f7..652988e0 100644 --- a/helpdesk/templates/helpdesk/ticket.html +++ b/helpdesk/templates/helpdesk/ticket.html @@ -54,14 +54,16 @@
  • {% blocktrans with change.field as field and change.old_value as old_value and change.new_value as new_value %}Changed {{ field }} from {{ old_value }} to {{ new_value }}.{% endblocktrans %}
  • {% if forloop.last %}{% endif %} {% endfor %} - {% for attachment in followup.followupattachment_set.all %}{% if forloop.first %}{% trans "Attachments" %}:
    {% endif %} + {% endfor %} + {% endif %}

    {% with possible=helpdesk_settings.HELPDESK_SHOW_EDIT_BUTTON_FOLLOW_UP %} @@ -105,10 +107,10 @@
    - {% url "helpdesk:help_context" as context_help_url %} - {% blocktrans %} -
    You can insert ticket and queue details in your message. For more information, see the context help page.
    - {% endblocktrans %} + {% url "helpdesk:help_context" as context_help_url %} + {% blocktrans %} +
    You can insert ticket and queue details in your message. For more information, see the context help page.
    + {% endblocktrans %}
    {% if not ticket.can_be_resolved %}
    {% trans "This ticket cannot be resolved or closed until the tickets it depends on are resolved." %}
    {% endif %} @@ -197,7 +199,9 @@ {% endif %} + {% if helpdesk_settings.HELPDESK_ENABLE_ATTACHMENTS %}

    + {% endif %}