From 76f697cad3e5dcaeb91c10e6c5f21db23ed8e407 Mon Sep 17 00:00:00 2001 From: Edgard Pineda Date: Sun, 31 Jan 2021 22:27:37 -0300 Subject: [PATCH 1/6] Fix import of celery decorator "task". --- helpdesk/tasks.py | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/helpdesk/tasks.py b/helpdesk/tasks.py index baef3706..cd3346fd 100644 --- a/helpdesk/tasks.py +++ b/helpdesk/tasks.py @@ -1,4 +1,4 @@ -from celery import task +from celery.decorators import task from .email import process_email From 694b303ebc098b999bd48f3247e90cc8b2828eb9 Mon Sep 17 00:00:00 2001 From: Tom Weber Date: Wed, 3 Feb 2021 11:03:45 -0700 Subject: [PATCH 2/6] Formerly RFC 5322 "r" format changed to "DATETIME_FORMAT" --- helpdesk/templates/helpdesk/include/tickets.html | 2 +- helpdesk/templates/helpdesk/include/unassigned.html | 4 ++-- helpdesk/templates/helpdesk/public_view_ticket.html | 6 +++--- helpdesk/templates/helpdesk/ticket.html | 2 +- 4 files changed, 7 insertions(+), 7 deletions(-) diff --git a/helpdesk/templates/helpdesk/include/tickets.html b/helpdesk/templates/helpdesk/include/tickets.html index 7ff4e8e7..20dc700b 100644 --- a/helpdesk/templates/helpdesk/include/tickets.html +++ b/helpdesk/templates/helpdesk/include/tickets.html @@ -25,7 +25,7 @@ {{ ticket.priority }} {{ ticket.queue }} {{ ticket.get_status }} - {{ ticket.modified|naturaltime }} + {{ ticket.modified|naturaltime }} {% empty %} {% if ticket_list_empty_message %}{{ ticket_list_empty_message }}{% else %}{% trans "You do not have any pending tickets." %}{% endif %} diff --git a/helpdesk/templates/helpdesk/include/unassigned.html b/helpdesk/templates/helpdesk/include/unassigned.html index d0caf46b..61c2ad8d 100644 --- a/helpdesk/templates/helpdesk/include/unassigned.html +++ b/helpdesk/templates/helpdesk/include/unassigned.html @@ -23,7 +23,7 @@ {{ ticket.id }}. {{ ticket.title }} {{ ticket.priority }} {{ ticket.queue }} - {{ ticket.created|naturaltime }} + {{ ticket.created|naturaltime }} @@ -63,7 +63,7 @@ {{ ticket.id }}. {{ ticket.title }} {{ ticket.priority }} {{ ticket.queue }} - {{ ticket.created|naturaltime }} + {{ ticket.created|naturaltime }} diff --git a/helpdesk/templates/helpdesk/public_view_ticket.html b/helpdesk/templates/helpdesk/public_view_ticket.html index 3799cebc..2d28c2f9 100644 --- a/helpdesk/templates/helpdesk/public_view_ticket.html +++ b/helpdesk/templates/helpdesk/public_view_ticket.html @@ -12,13 +12,13 @@ {% trans "Submitted On" %} - {{ ticket.created|date }} ({{ ticket.created|naturaltime }}) + {{ ticket.created|date:"DATETIME_FORMAT" }} ({{ ticket.created|naturaltime }}) {% if ticket.due_date %} {% trans "Due On" %} - {{ ticket.due_date|date }} ({{ ticket.due_date|naturaltime }}) + {{ ticket.due_date|date:"DATETIME_FORMAT" }} ({{ ticket.due_date|naturaltime }}) {% endif %} @@ -67,7 +67,7 @@ {% load ticket_to_link %} {% for followup in ticket.followup_set.public_followups %}
-
{{ followup.title }} {% if followup.user %}by {{ followup.user }}{% endif %} {{ followup.date|naturaltime }}
+
{{ followup.title }} {% if followup.user %}by {{ followup.user }}{% endif %} {{ followup.date|naturaltime }}
{{ followup.comment|force_escape|urlizetrunc:50|num_to_link|linebreaksbr }} {% if followup.ticketchange_set.all %}
    {% for change in followup.ticketchange_set.all %} diff --git a/helpdesk/templates/helpdesk/ticket.html b/helpdesk/templates/helpdesk/ticket.html index 7be43d01..20f55bc7 100644 --- a/helpdesk/templates/helpdesk/ticket.html +++ b/helpdesk/templates/helpdesk/ticket.html @@ -46,7 +46,7 @@
    {{ followup.title|num_to_link }}
    -  {% if followup.user %}by {{ followup.user }},{% endif %} {{ followup.date|naturaltime }}{% if followup.time_spent %}, {% trans "time spent" %}: {{ followup.time_spent_formated }}{% endif %} {% if not followup.public %} ({% trans "Private" %}){% endif %} +  {% if followup.user %}by {{ followup.user }},{% endif %} {{ followup.date|naturaltime }}{% if followup.time_spent %}, {% trans "time spent" %}: {{ followup.time_spent_formated }}{% endif %} {% if not followup.public %} ({% trans "Private" %}){% endif %}

    {% if followup.comment %} From c4c43b274f102c8d5165b8759a5786b0d9969875 Mon Sep 17 00:00:00 2001 From: alligatorbait <{ID}+{username}@users.noreply.github.com> Date: Wed, 3 Feb 2021 12:59:55 -0700 Subject: [PATCH 3/6] Template hard coded date filters replaced with Django DATETIME_FORMAT --- helpdesk/fixtures/emailtemplate.json | 440 +++++++++++++-------------- 1 file changed, 220 insertions(+), 220 deletions(-) diff --git a/helpdesk/fixtures/emailtemplate.json b/helpdesk/fixtures/emailtemplate.json index 2249d5e9..6700c2b2 100644 --- a/helpdesk/fixtures/emailtemplate.json +++ b/helpdesk/fixtures/emailtemplate.json @@ -2,12 +2,12 @@ { "model" : "helpdesk.emailtemplate", "fields" : { - "html" : "

    Hello,

    \r\n\r\n

    This is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} ({{ ticket.title }}) for {{ ticket.submitter_email }} has been {% if ticket.assigned_to %}assigned to {{ ticket.assigned_to }}{% else %}unassigned{% endif %}.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nQueue: {{ queue.title }}
    \r\nTitle: {{ ticket.title }}
    \r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nPriority: {{ ticket.get_priority_display }}
    \r\nStatus: {{ ticket.get_status }}
    \r\nAssigned to: {{ ticket.get_assigned_to }}
    \r\nView Online to update this ticket (login required)

    \r\n\r\n

    Just for reference, the original ticket description was:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    ", + "html" : "

    Hello,

    \r\n\r\n

    This is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} ({{ ticket.title }}) for {{ ticket.submitter_email }} has been {% if ticket.assigned_to %}assigned to {{ ticket.assigned_to }}{% else %}unassigned{% endif %}.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nQueue: {{ queue.title }}
    \r\nTitle: {{ ticket.title }}
    \r\nOpened: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nPriority: {{ ticket.get_priority_display }}
    \r\nStatus: {{ ticket.get_status }}
    \r\nAssigned to: {{ ticket.get_assigned_to }}
    \r\nView Online to update this ticket (login required)

    \r\n\r\n

    Just for reference, the original ticket description was:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    ", "template_name" : "assigned_cc", "heading" : "Ticket Assigned", "subject" : "(Assigned)", "locale" : "en", - "plain_text" : "Hello,\r\n\r\nThis is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") for {{ ticket.submitter_email }} has been {% if ticket.assigned_to %}assigned to {{ ticket.assigned_to }}{% else %}unassigned{% endif %}.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }}\r\n\r\nThe original ticket description was:\r\n\r\n{{ ticket.description }}\r\n\r\n" + "plain_text" : "Hello,\r\n\r\nThis is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") for {{ ticket.submitter_email }} has been {% if ticket.assigned_to %}assigned to {{ ticket.assigned_to }}{% else %}unassigned{% endif %}.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }}\r\n\r\nThe original ticket description was:\r\n\r\n{{ ticket.description }}\r\n\r\n" }, "pk" : 1 }, @@ -18,8 +18,8 @@ "template_name" : "assigned_owner", "heading" : "Ticket Assigned To You", "subject" : "(Assigned To You)", - "html" : "

    Hello,

    \r\n\r\n

    This is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} ({{ ticket.title }}) for {{ ticket.submitter_email }} has been assigned to you.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nQueue: {{ queue.title }}
    \r\nTitle: {{ ticket.title }}
    \r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nPriority: {{ ticket.get_priority_display }}
    \r\nStatus: {{ ticket.get_status }}
    \r\nAssigned to: YOU
    \r\nView Online to update this ticket (login required)

    \r\n\r\n

    Just for reference, the original ticket description was:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    ", - "plain_text" : "Hello,\r\n\r\nThis is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") for {{ ticket.submitter_email }} has been assigned to you.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: YOU\r\nView Online: {{ ticket.staff_url }}\r\n\r\nThe original ticket description was:\r\n\r\n{{ ticket.description }}\r\n\r\n", + "html" : "

    Hello,

    \r\n\r\n

    This is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} ({{ ticket.title }}) for {{ ticket.submitter_email }} has been assigned to you.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nQueue: {{ queue.title }}
    \r\nTitle: {{ ticket.title }}
    \r\nOpened: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nPriority: {{ ticket.get_priority_display }}
    \r\nStatus: {{ ticket.get_status }}
    \r\nAssigned to: YOU
    \r\nView Online to update this ticket (login required)

    \r\n\r\n

    Just for reference, the original ticket description was:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    ", + "plain_text" : "Hello,\r\n\r\nThis is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") for {{ ticket.submitter_email }} has been assigned to you.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: YOU\r\nView Online: {{ ticket.staff_url }}\r\n\r\nThe original ticket description was:\r\n\r\n{{ ticket.description }}\r\n\r\n", "locale" : "en" } }, @@ -28,9 +28,9 @@ "heading" : "Ticket Closed", "subject" : "(Closed)", "template_name" : "closed_cc", - "html" : "

    Hello,

    \r\n\r\n

    Ticket {{ ticket.ticket }} ('{{ ticket.title }}'){% if ticket.assigned_to %}, assigned to {{ ticket.get_assigned_to }}{% endif %} has been closed.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nQueue: {{ queue.title }}
    \r\nTitle: {{ ticket.title }}
    \r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nPriority: {{ ticket.get_priority_display }}
    \r\nStatus: {{ ticket.get_status }}
    \r\nAssigned to: {{ ticket.get_assigned_to }}
    \r\nView Online to update this ticket (login required)

    \r\n\r\n

    Just for reference, the original ticket description was:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    The resolution provided was:

    \r\n\r\n
    {{ resolution }}
    \r\n\r\n

    If you wish to view this ticket online, you can visit {{ ticket.staff_url }}.

    ", + "html" : "

    Hello,

    \r\n\r\n

    Ticket {{ ticket.ticket }} ('{{ ticket.title }}'){% if ticket.assigned_to %}, assigned to {{ ticket.get_assigned_to }}{% endif %} has been closed.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nQueue: {{ queue.title }}
    \r\nTitle: {{ ticket.title }}
    \r\nOpened: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nPriority: {{ ticket.get_priority_display }}
    \r\nStatus: {{ ticket.get_status }}
    \r\nAssigned to: {{ ticket.get_assigned_to }}
    \r\nView Online to update this ticket (login required)

    \r\n\r\n

    Just for reference, the original ticket description was:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    The resolution provided was:

    \r\n\r\n
    {{ resolution }}
    \r\n\r\n

    If you wish to view this ticket online, you can visit {{ ticket.staff_url }}.

    ", "locale" : "en", - "plain_text" : "Hello,\r\n\r\nTicket {{ ticket.ticket }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, assigned to {{ ticket.assigned_to }}{% endif %} has been closed.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nThe original description was:\r\n\r\n{{ ticket.description }}\r\n\r\nThe resolution provided was:\r\n\r\n{{ resolution }}\r\n\r\n" + "plain_text" : "Hello,\r\n\r\nTicket {{ ticket.ticket }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, assigned to {{ ticket.assigned_to }}{% endif %} has been closed.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nThe original description was:\r\n\r\n{{ ticket.description }}\r\n\r\nThe resolution provided was:\r\n\r\n{{ resolution }}\r\n\r\n" }, "pk" : 3, "model" : "helpdesk.emailtemplate" @@ -38,12 +38,12 @@ { "model" : "helpdesk.emailtemplate", "fields" : { - "html" : "

    Hello,

    \r\n\r\n

    The following ticket, which is currently assigned to you, has been closed.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nQueue: {{ queue.title }}
    \r\nTitle: {{ ticket.title }}
    \r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nPriority: {{ ticket.get_priority_display }}
    \r\nStatus: {{ ticket.get_status }}
    \r\nAssigned to: {{ ticket.get_assigned_to }}
    \r\nView Online to update this ticket (login required)

    \r\n\r\n

    Just for reference, the original ticket description was:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    The resolution provided was:

    \r\n\r\n
    {{ ticket.resolution }}
    ", + "html" : "

    Hello,

    \r\n\r\n

    The following ticket, which is currently assigned to you, has been closed.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nQueue: {{ queue.title }}
    \r\nTitle: {{ ticket.title }}
    \r\nOpened: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nPriority: {{ ticket.get_priority_display }}
    \r\nStatus: {{ ticket.get_status }}
    \r\nAssigned to: {{ ticket.get_assigned_to }}
    \r\nView Online to update this ticket (login required)

    \r\n\r\n

    Just for reference, the original ticket description was:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    The resolution provided was:

    \r\n\r\n
    {{ ticket.resolution }}
    ", "heading" : "Ticket Closed", "template_name" : "closed_owner", "subject" : "(Closed)", "locale" : "en", - "plain_text" : "Hello,\r\n\r\nThe following ticket, which is currently assigned to you, has been closed.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nIf you wish to view this ticket online, you can visit {{ ticket.staff_url }}.\r\n\r\n" + "plain_text" : "Hello,\r\n\r\nThe following ticket, which is currently assigned to you, has been closed.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nIf you wish to view this ticket online, you can visit {{ ticket.staff_url }}.\r\n\r\n" }, "pk" : 4 }, @@ -61,12 +61,12 @@ }, { "fields" : { - "html" : "

    Hello,

    \r\n\r\n

    This is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} ('{{ ticket.title }}') has been escalated automatically.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nQueue: {{ queue.title }}
    \r\nTitle: {{ ticket.title }}
    \r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nPriority: {{ ticket.get_priority_display }}
    \r\nStatus: {{ ticket.get_status }}
    \r\nAssigned to: {{ ticket.get_assigned_to }}
    \r\nView Online to update this ticket (login required)

    \r\n\r\n

    Just for reference, the original ticket description was:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    ", + "html" : "

    Hello,

    \r\n\r\n

    This is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} ('{{ ticket.title }}') has been escalated automatically.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nQueue: {{ queue.title }}
    \r\nTitle: {{ ticket.title }}
    \r\nOpened: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nPriority: {{ ticket.get_priority_display }}
    \r\nStatus: {{ ticket.get_status }}
    \r\nAssigned to: {{ ticket.get_assigned_to }}
    \r\nView Online to update this ticket (login required)

    \r\n\r\n

    Just for reference, the original ticket description was:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    ", "heading" : "Ticket Escalated", "template_name" : "escalated_cc", "subject" : "(Escalated)", "locale" : "en", - "plain_text" : "Hello,\r\n\r\nThis is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") has been escalated automatically.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nThe original ticket description was:\r\n\r\n{{ ticket.description }}\r\n\r\n" + "plain_text" : "Hello,\r\n\r\nThis is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") has been escalated automatically.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nThe original ticket description was:\r\n\r\n{{ ticket.description }}\r\n\r\n" }, "pk" : 6, "model" : "helpdesk.emailtemplate" @@ -88,8 +88,8 @@ "heading" : "Ticket Assigned to You Has Been Escalated", "template_name" : "escalated_owner", "subject" : "(Escalated)", - "html" : "

    Hello,

    \r\n\r\n

    A ticket currently assigned to you has been automatically escalated as it has been open for longer than expected.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nQueue: {{ queue.title }}
    \r\nTitle: {{ ticket.title }}
    \r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nPriority: {{ ticket.get_priority_display }}
    \r\nStatus: {{ ticket.get_status }}
    \r\nAssigned to: {{ ticket.get_assigned_to }}
    \r\nView Online to update this ticket (login required)

    \r\n\r\n

    Just for reference, the original ticket description was:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    ", - "plain_text" : "Hello,\r\n\r\nA ticket currently assigned to you has been automatically escalated as it has been open for longer than expected.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nThe original ticket description was:\r\n\r\n{{ ticket.description }}\r\n\r\nPlease review this ticket and attempt to provide a resolution as soon as possible.\r\n\r\n", + "html" : "

    Hello,

    \r\n\r\n

    A ticket currently assigned to you has been automatically escalated as it has been open for longer than expected.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nQueue: {{ queue.title }}
    \r\nTitle: {{ ticket.title }}
    \r\nOpened: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nPriority: {{ ticket.get_priority_display }}
    \r\nStatus: {{ ticket.get_status }}
    \r\nAssigned to: {{ ticket.get_assigned_to }}
    \r\nView Online to update this ticket (login required)

    \r\n\r\n

    Just for reference, the original ticket description was:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    ", + "plain_text" : "Hello,\r\n\r\nA ticket currently assigned to you has been automatically escalated as it has been open for longer than expected.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nThe original ticket description was:\r\n\r\n{{ ticket.description }}\r\n\r\nPlease review this ticket and attempt to provide a resolution as soon as possible.\r\n\r\n", "locale" : "en" }, "pk" : 8, @@ -102,9 +102,9 @@ "heading" : "New Ticket Opened", "template_name" : "newticket_cc", "subject" : "(Opened)", - "html" : "

    Hello,

    \r\n\r\n

    This is a courtesy e-mail to let you know that a new ticket has been opened.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nQueue: {{ queue.title }}
    \r\nTitle: {{ ticket.title }}
    \r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nPriority: {{ ticket.get_priority_display }}
    \r\nStatus: {{ ticket.get_status }}
    \r\nView Online to update this ticket (login required)

    \r\n\r\n

    Description:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    ", + "html" : "

    Hello,

    \r\n\r\n

    This is a courtesy e-mail to let you know that a new ticket has been opened.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nQueue: {{ queue.title }}
    \r\nTitle: {{ ticket.title }}
    \r\nOpened: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nPriority: {{ ticket.get_priority_display }}
    \r\nStatus: {{ ticket.get_status }}
    \r\nView Online to update this ticket (login required)

    \r\n\r\n

    Description:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    ", "locale" : "en", - "plain_text" : "Hello,\r\n\r\nThis is a courtesy e-mail to let you know that a new ticket has been opened.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nDescription:\r\n{{ ticket.description }}\r\n\r\n" + "plain_text" : "Hello,\r\n\r\nThis is a courtesy e-mail to let you know that a new ticket has been opened.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nDescription:\r\n{{ ticket.description }}\r\n\r\n" } }, { @@ -124,8 +124,8 @@ "heading" : "Ticket Resolved", "subject" : "(Resolved)", "template_name" : "resolved_cc", - "html" : "

    Hello,

    \r\n\r\n

    The following ticket has been resolved.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nQueue: {{ queue.title }}
    \r\nTitle: {{ ticket.title }}
    \r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nPriority: {{ ticket.get_priority_display }}
    \r\nStatus: {{ ticket.get_status }}
    \r\nAssigned to: {{ ticket.get_assigned_to }}
    \r\nView Online to update this ticket (login required)

    \r\n\r\n

    Just for reference, the original ticket description was:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    The resolution that was added was:

    \r\n\r\n
    {{ ticket.resolution }}
    \r\n\r\n

    This resolution has been e-mailed to the submitter, who will verify it before you can close this ticket.

    ", - "plain_text" : "Hello,\r\n\r\nThe following ticket has been resolved:\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nThe original ticket description was:\r\n\r\n{{ ticket.description }}\r\n\r\nThe resolution provided was:\r\n\r\n{{ ticket.resolution }}\r\n\r\nThis resolution has been e-mailed to the submitter, who will verify it before you can close this ticket.\r\n\r\n", + "html" : "

    Hello,

    \r\n\r\n

    The following ticket has been resolved.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nQueue: {{ queue.title }}
    \r\nTitle: {{ ticket.title }}
    \r\nOpened: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nPriority: {{ ticket.get_priority_display }}
    \r\nStatus: {{ ticket.get_status }}
    \r\nAssigned to: {{ ticket.get_assigned_to }}
    \r\nView Online to update this ticket (login required)

    \r\n\r\n

    Just for reference, the original ticket description was:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    The resolution that was added was:

    \r\n\r\n
    {{ ticket.resolution }}
    \r\n\r\n

    This resolution has been e-mailed to the submitter, who will verify it before you can close this ticket.

    ", + "plain_text" : "Hello,\r\n\r\nThe following ticket has been resolved:\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nThe original ticket description was:\r\n\r\n{{ ticket.description }}\r\n\r\nThe resolution provided was:\r\n\r\n{{ ticket.resolution }}\r\n\r\nThis resolution has been e-mailed to the submitter, who will verify it before you can close this ticket.\r\n\r\n", "locale" : "en" }, "pk" : 11, @@ -134,12 +134,12 @@ { "model" : "helpdesk.emailtemplate", "fields" : { - "html" : "

    Hello,

    \r\n\r\n

    A ticket currently assigned to you has been resolved.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nQueue: {{ queue.title }}
    \r\nTitle: {{ ticket.title }}
    \r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nPriority: {{ ticket.get_priority_display }}
    \r\nStatus: {{ ticket.get_status }}
    \r\nAssigned to: {{ ticket.get_assigned_to }}
    \r\nView Online to update this ticket (login required)

    \r\n\r\n

    Just for reference, the original ticket description was:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    The resolution that was added was:

    \r\n\r\n
    {{ ticket.resolution }}
    \r\n\r\n

    This resolution has been e-mailed to the submitter, who will verify it before you can close this ticket.

    ", + "html" : "

    Hello,

    \r\n\r\n

    A ticket currently assigned to you has been resolved.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nQueue: {{ queue.title }}
    \r\nTitle: {{ ticket.title }}
    \r\nOpened: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nPriority: {{ ticket.get_priority_display }}
    \r\nStatus: {{ ticket.get_status }}
    \r\nAssigned to: {{ ticket.get_assigned_to }}
    \r\nView Online to update this ticket (login required)

    \r\n\r\n

    Just for reference, the original ticket description was:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    The resolution that was added was:

    \r\n\r\n
    {{ ticket.resolution }}
    \r\n\r\n

    This resolution has been e-mailed to the submitter, who will verify it before you can close this ticket.

    ", "heading" : "Ticket Resolved", "template_name" : "resolved_owner", "subject" : "(Resolved)", "locale" : "en", - "plain_text" : "Hello,\r\n\r\nA ticket currently assigned to you has been resolved.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nThe original ticket description was:\r\n\r\n{{ ticket.description }}\r\n\r\nThe resolution provided was:\r\n\r\n{{ ticket.resolution }}\r\n\r\nThis resolution has been e-mailed to the submitter, who will verify it before you can close this ticket.\r\n\r\n" + "plain_text" : "Hello,\r\n\r\nA ticket currently assigned to you has been resolved.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nThe original ticket description was:\r\n\r\n{{ ticket.description }}\r\n\r\nThe resolution provided was:\r\n\r\n{{ ticket.resolution }}\r\n\r\nThis resolution has been e-mailed to the submitter, who will verify it before you can close this ticket.\r\n\r\n" }, "pk" : 12 }, @@ -157,21 +157,21 @@ }, { "fields" : { - "plain_text" : "Hello,\r\n\r\nThis is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") for {{ ticket.submitter_email }} has been updated.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nOriginal description:\r\n\r\n{{ ticket.description }}\r\n\r\nThe following comment was added:\r\n\r\n{{ comment }}\r\n\r\nThis information has {% if private %}not {% endif %} been e-mailed to the submitter.\r\n\r\nIf you wish to view this ticket online, you can visit {{ ticket.staff_url }}.\r\n\r\n", + "plain_text" : "Hello,\r\n\r\nThis is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") for {{ ticket.submitter_email }} has been updated.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nOriginal description:\r\n\r\n{{ ticket.description }}\r\n\r\nThe following comment was added:\r\n\r\n{{ comment }}\r\n\r\nThis information has {% if private %}not {% endif %} been e-mailed to the submitter.\r\n\r\nIf you wish to view this ticket online, you can visit {{ ticket.staff_url }}.\r\n\r\n", "locale" : "en", "heading" : "Ticket Updated", "template_name" : "updated_cc", "subject" : "(Updated)", - "html" : "

    Hello,

    \r\n\r\n

    This is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") for {{ ticket.submitter_email }} has been updated.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nQueue: {{ queue.title }}
    \r\nTitle: {{ ticket.title }}
    \r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nPriority: {{ ticket.get_priority_display }}
    \r\nStatus: {{ ticket.get_status }}
    \r\nAssigned to: {{ ticket.get_assigned_to }}
    \r\nView Online to update this ticket (login required)

    \r\n\r\n

    Just for reference, the original ticket description was:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    The following comment was added:

    \r\n\r\n
    {{ comment }}
    \r\n\r\n

    This information has {% if private %}not {% endif %} been e-mailed to the submitter.

    " + "html" : "

    Hello,

    \r\n\r\n

    This is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") for {{ ticket.submitter_email }} has been updated.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nQueue: {{ queue.title }}
    \r\nTitle: {{ ticket.title }}
    \r\nOpened: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nPriority: {{ ticket.get_priority_display }}
    \r\nStatus: {{ ticket.get_status }}
    \r\nAssigned to: {{ ticket.get_assigned_to }}
    \r\nView Online to update this ticket (login required)

    \r\n\r\n

    Just for reference, the original ticket description was:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    The following comment was added:

    \r\n\r\n
    {{ comment }}
    \r\n\r\n

    This information has {% if private %}not {% endif %} been e-mailed to the submitter.

    " }, "pk" : 14, "model" : "helpdesk.emailtemplate" }, { "fields" : { - "plain_text" : "Hello,\r\n\r\nThis is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") for {{ ticket.submitter_email }}, which is assigned to you, has been updated.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nOriginal description:\r\n\r\n{{ ticket.description }}\r\n\r\nThe following comment was added:\r\n\r\n{{ comment }}\r\n\r\nThis information has {% if private %}not {% endif %} been e-mailed to the submitter.\r\n\r\nIf you wish to view this ticket online, you can visit {{ ticket.staff_url }}\r\n\r\n", + "plain_text" : "Hello,\r\n\r\nThis is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") for {{ ticket.submitter_email }}, which is assigned to you, has been updated.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nOriginal description:\r\n\r\n{{ ticket.description }}\r\n\r\nThe following comment was added:\r\n\r\n{{ comment }}\r\n\r\nThis information has {% if private %}not {% endif %} been e-mailed to the submitter.\r\n\r\nIf you wish to view this ticket online, you can visit {{ ticket.staff_url }}\r\n\r\n", "locale" : "en", - "html" : "

    Hello,

    \r\n\r\n

    This is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") for {{ ticket.submitter_email }}, which is assigned to you, has been updated.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nQueue: {{ queue.title }}
    \r\nTitle: {{ ticket.title }}
    \r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nPriority: {{ ticket.get_priority_display }}
    \r\nStatus: {{ ticket.get_status }}
    \r\nAssigned to: {{ ticket.get_assigned_to }}
    \r\nView Online to update this ticket (login required)

    \r\n\r\n

    Just for reference, the original ticket description was:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    The following comment was added:

    \r\n\r\n
    {{ comment }}
    \r\n\r\n

    This information has {% if private %}not {% endif %} been e-mailed to the submitter.

    ", + "html" : "

    Hello,

    \r\n\r\n

    This is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") for {{ ticket.submitter_email }}, which is assigned to you, has been updated.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nQueue: {{ queue.title }}
    \r\nTitle: {{ ticket.title }}
    \r\nOpened: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nPriority: {{ ticket.get_priority_display }}
    \r\nStatus: {{ ticket.get_status }}
    \r\nAssigned to: {{ ticket.get_assigned_to }}
    \r\nView Online to update this ticket (login required)

    \r\n\r\n

    Just for reference, the original ticket description was:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    The following comment was added:

    \r\n\r\n
    {{ comment }}
    \r\n\r\n

    This information has {% if private %}not {% endif %} been e-mailed to the submitter.

    ", "heading" : "Ticket Updated", "subject" : "(Updated)", "template_name" : "updated_owner" @@ -194,20 +194,20 @@ { "pk" : 17, "fields" : { - "html" : "

    Здравствуйте,

    \r\n\r\n

    Уведомляем Вас о том, что заявка {{ ticket.ticket }} ({{ ticket.title }}) от {{ ticket.submitter_email }} была {% if ticket.assigned_to %}принята {{ ticket.assigned_to }}{% else %}отклонена{% endif %}.

    \r\n\r\n

    \r\nID заявки: {{ ticket.ticket }}
    \r\nОчередь: {{ queue.title }}
    \r\nЗаголовок: {{ ticket.title }}
    \r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nПриоритет: {{ ticket.get_priority_display }}
    \r\nСтатус: {{ ticket.get_status }}
    \r\nПрисвоена: {{ ticket.get_assigned_to }}
    \r\nПерейти к заявке оставить комментарий (требуется авторизация)

    \r\n\r\n

    Изначальное описание :

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    ", + "html" : "

    Здравствуйте,

    \r\n\r\n

    Уведомляем Вас о том, что заявка {{ ticket.ticket }} ({{ ticket.title }}) от {{ ticket.submitter_email }} была {% if ticket.assigned_to %}принята {{ ticket.assigned_to }}{% else %}отклонена{% endif %}.

    \r\n\r\n

    \r\nID заявки: {{ ticket.ticket }}
    \r\nОчередь: {{ queue.title }}
    \r\nЗаголовок: {{ ticket.title }}
    \r\nСоздана: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nПриоритет: {{ ticket.get_priority_display }}
    \r\nСтатус: {{ ticket.get_status }}
    \r\nПрисвоена: {{ ticket.get_assigned_to }}
    \r\nПерейти к заявке оставить комментарий (требуется авторизация)

    \r\n\r\n

    Изначальное описание :

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    ", "heading" : "Заявка", "template_name" : "assigned_cc", "subject" : " ", "locale" : "ru", - "plain_text" : "Здравствуйте,\r\n\r\nУведомляем Вас о том, что заявка, {{ ticket.ticket }} (\"{{ ticket.title }}\") от {{ ticket.submitter_email }}, была {% if ticket.assigned_to %} принята {{ ticket.assigned_to }}{% else %} отклонена {% endif %}.\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nПрисвоена: {{ ticket.get_assigned_to }}\r\nПерейти к заявке: {{ ticket.staff_url }}\r\n\r\nИзначальное описание:\r\n\r\n{{ ticket.description }}" + "plain_text" : "Здравствуйте,\r\n\r\nУведомляем Вас о том, что заявка, {{ ticket.ticket }} (\"{{ ticket.title }}\") от {{ ticket.submitter_email }}, была {% if ticket.assigned_to %} принята {{ ticket.assigned_to }}{% else %} отклонена {% endif %}.\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nПрисвоена: {{ ticket.get_assigned_to }}\r\nПерейти к заявке: {{ ticket.staff_url }}\r\n\r\nИзначальное описание:\r\n\r\n{{ ticket.description }}" }, "model" : "helpdesk.emailtemplate" }, { "fields" : { "locale" : "ru", - "plain_text" : "Здравствуйте,\r\n\r\nУведомляем Вас о том, что заявка {{ ticket.ticket }} (\"{{ ticket.title }}\") от {{ ticket.submitter_email }} была присвоенна Вам.\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nПрисвоена: ВАМ\r\nПросмотреть онлайн: {{ ticket.staff_url }}\r\n\r\nИзначальное описание:\r\n\r\n{{ ticket.description }}", - "html" : "

    Здравствуйте,

    \r\n\r\n

    Уведомляем Вас о том, что заявка {{ ticket.ticket }} ({{ ticket.title }}) от {{ ticket.submitter_email }} была присвоена Вам.

    \r\n\r\n

    \r\nID заявки: {{ ticket.ticket }}
    \r\nОчередь: {{ queue.title }}
    \r\nЗаголовок: {{ ticket.title }}
    \r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nПриоритет: {{ ticket.get_priority_display }}
    \r\nСтатус: {{ ticket.get_status }}
    \r\nПрисвоена: ВАМ
    \r\nПерейти к заявке оставить комментарий (требуется авторизация)

    \r\n\r\n

    Изначальное описание заявки:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    ", + "plain_text" : "Здравствуйте,\r\n\r\nУведомляем Вас о том, что заявка {{ ticket.ticket }} (\"{{ ticket.title }}\") от {{ ticket.submitter_email }} была присвоенна Вам.\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nПрисвоена: ВАМ\r\nПросмотреть онлайн: {{ ticket.staff_url }}\r\n\r\nИзначальное описание:\r\n\r\n{{ ticket.description }}", + "html" : "

    Здравствуйте,

    \r\n\r\n

    Уведомляем Вас о том, что заявка {{ ticket.ticket }} ({{ ticket.title }}) от {{ ticket.submitter_email }} была присвоена Вам.

    \r\n\r\n

    \r\nID заявки: {{ ticket.ticket }}
    \r\nОчередь: {{ queue.title }}
    \r\nЗаголовок: {{ ticket.title }}
    \r\nСоздана: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nПриоритет: {{ ticket.get_priority_display }}
    \r\nСтатус: {{ ticket.get_status }}
    \r\nПрисвоена: ВАМ
    \r\nПерейти к заявке оставить комментарий (требуется авторизация)

    \r\n\r\n

    Изначальное описание заявки:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    ", "template_name" : "assigned_owner", "heading" : "Вам присвоенна заявка", "subject" : " " @@ -221,20 +221,20 @@ "heading" : "Заявка закрыта", "template_name" : "closed_cc", "subject" : " ", - "html" : "

    Здравствуйте,

    \r\n\r\n

    Заявка {{ ticket.title }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, присвоенная {{ ticket.get_assigned_to }}{% endif %} была закрыта.

    \r\n\r\n

    \r\nID заявки: {{ ticket.ticket }}
    \r\nОчередь: {{ queue.title }}
    \r\nЗаголовок: {{ ticket.title }}
    \r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nПриоритет: {{ ticket.get_priority_display }}
    \r\nСтатус: {{ ticket.get_status }}
    \r\nПрисвоена: {{ ticket.get_assigned_to }}
    \r\nПерейти к заявке to оставить комментарий (требуется авторизация)

    \r\n\r\n

    Изначальное описание:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Было принято следующее решение:

    \r\n\r\n
    {{ resolution }}
    \r\n\r\n

    Перейти к заявке {{ ticket.staff_url }}.

    ", - "plain_text" : "Здравствуйте,\r\n\r\nЗаявка {{ ticket.ticket }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, присвоенная {{ ticket.assigned_to }}{% endif %} была закрыта.\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nПрисвоена: {{ ticket.get_assigned_to }}\r\nПерейти к заявке: {{ ticket.staff_url }} (требуется авторизация)\r\n\r\nИзначальное описание:\r\n\r\n{{ ticket.description }}\r\n\r\nБыло предложено следующее решение:\r\n\r\n{{ resolution }}", + "html" : "

    Здравствуйте,

    \r\n\r\n

    Заявка {{ ticket.title }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, присвоенная {{ ticket.get_assigned_to }}{% endif %} была закрыта.

    \r\n\r\n

    \r\nID заявки: {{ ticket.ticket }}
    \r\nОчередь: {{ queue.title }}
    \r\nЗаголовок: {{ ticket.title }}
    \r\nСоздана: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nПриоритет: {{ ticket.get_priority_display }}
    \r\nСтатус: {{ ticket.get_status }}
    \r\nПрисвоена: {{ ticket.get_assigned_to }}
    \r\nПерейти к заявке to оставить комментарий (требуется авторизация)

    \r\n\r\n

    Изначальное описание:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Было принято следующее решение:

    \r\n\r\n
    {{ resolution }}
    \r\n\r\n

    Перейти к заявке {{ ticket.staff_url }}.

    ", + "plain_text" : "Здравствуйте,\r\n\r\nЗаявка {{ ticket.ticket }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, присвоенная {{ ticket.assigned_to }}{% endif %} была закрыта.\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nПрисвоена: {{ ticket.get_assigned_to }}\r\nПерейти к заявке: {{ ticket.staff_url }} (требуется авторизация)\r\n\r\nИзначальное описание:\r\n\r\n{{ ticket.description }}\r\n\r\nБыло предложено следующее решение:\r\n\r\n{{ resolution }}", "locale" : "ru" }, "pk" : 19 }, { "fields" : { - "plain_text" : "Hello,\r\n\r\nСледующая заявка, которая на данный момент присвоена Вам, была закрыта.\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nПрисвоена: {{ ticket.get_assigned_to }}\r\nПерейти к заявке: {{ ticket.staff_url }} (требуется авторизаци)\r\n\r\nДля просмотра заявки перейдите по ссылке {{ ticket.staff_url }}.\r\n\r\n", + "plain_text" : "Hello,\r\n\r\nСледующая заявка, которая на данный момент присвоена Вам, была закрыта.\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nПрисвоена: {{ ticket.get_assigned_to }}\r\nПерейти к заявке: {{ ticket.staff_url }} (требуется авторизаци)\r\n\r\nДля просмотра заявки перейдите по ссылке {{ ticket.staff_url }}.\r\n\r\n", "locale" : "ru", "subject" : " ", "heading" : "Заявка закрыта", "template_name" : "closed_owner", - "html" : "

    Здравствуйте,

    \r\n\r\n

    Следующая заявка, которая на данный момент присвоена Вам, была закрыта.

    \r\n\r\n

    \r\nID заявки: {{ ticket.ticket }}
    \r\nОчередь: {{ queue.title }}
    \r\nЗаголовок: {{ ticket.title }}
    \r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nПриоритет: {{ ticket.get_priority_display }}
    \r\nСтатус: {{ ticket.get_status }}
    \r\nПрисвоена: {{ ticket.get_assigned_to }}
    \r\nПерейти к заявке Оставить комментарий (требуется авторизация)

    \r\n\r\n

    Изначальное описание:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Было предложено следующее решение:

    \r\n\r\n
    {{ ticket.resolution }}
    " + "html" : "

    Здравствуйте,

    \r\n\r\n

    Следующая заявка, которая на данный момент присвоена Вам, была закрыта.

    \r\n\r\n

    \r\nID заявки: {{ ticket.ticket }}
    \r\nОчередь: {{ queue.title }}
    \r\nЗаголовок: {{ ticket.title }}
    \r\nСоздана: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nПриоритет: {{ ticket.get_priority_display }}
    \r\nСтатус: {{ ticket.get_status }}
    \r\nПрисвоена: {{ ticket.get_assigned_to }}
    \r\nПерейти к заявке Оставить комментарий (требуется авторизация)

    \r\n\r\n

    Изначальное описание:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Было предложено следующее решение:

    \r\n\r\n
    {{ ticket.resolution }}
    " }, "pk" : 20, "model" : "helpdesk.emailtemplate" @@ -256,8 +256,8 @@ "pk" : 22, "fields" : { "locale" : "ru", - "plain_text" : "Здравствуйте,\r\n\r\nУведомляем Вас о том, что приоритет заявки {{ ticket.ticket }} (\"{{ ticket.title }}\") был автоматически повышен.\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nПрисвоена: {{ ticket.get_assigned_to }}\r\nПерейти к заявке: {{ ticket.staff_url }} (login required)\r\n\r\nИзначальное описание:\r\n\r\n{{ ticket.description }}", - "html" : "

    Здравствуйте,

    \r\n\r\n

    Уведомляем Вас о том, что приоритет заявки {{ ticket.ticket }} (\"{{ ticket.title }}\")был автоматически повышен.

    \r\n\r\n

    \r\nID заявки: {{ ticket.ticket }}
    \r\nОчередь: {{ queue.title }}
    \r\nЗаголовок: {{ ticket.title }}
    \r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nПриоритет: {{ ticket.get_priority_display }}
    \r\nСтатус: {{ ticket.get_status }}
    \r\nПрисвоена: {{ ticket.get_assigned_to }}
    \r\nПерейти к заявке оставить комментарий (требуется авторизация)

    \r\n\r\n

    Изначальное описание :

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    ", + "plain_text" : "Здравствуйте,\r\n\r\nУведомляем Вас о том, что приоритет заявки {{ ticket.ticket }} (\"{{ ticket.title }}\") был автоматически повышен.\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nПрисвоена: {{ ticket.get_assigned_to }}\r\nПерейти к заявке: {{ ticket.staff_url }} (login required)\r\n\r\nИзначальное описание:\r\n\r\n{{ ticket.description }}", + "html" : "

    Здравствуйте,

    \r\n\r\n

    Уведомляем Вас о том, что приоритет заявки {{ ticket.ticket }} (\"{{ ticket.title }}\")был автоматически повышен.

    \r\n\r\n

    \r\nID заявки: {{ ticket.ticket }}
    \r\nОчередь: {{ queue.title }}
    \r\nЗаголовок: {{ ticket.title }}
    \r\nСоздана: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nПриоритет: {{ ticket.get_priority_display }}
    \r\nСтатус: {{ ticket.get_status }}
    \r\nПрисвоена: {{ ticket.get_assigned_to }}
    \r\nПерейти к заявке оставить комментарий (требуется авторизация)

    \r\n\r\n

    Изначальное описание :

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    ", "subject" : " ", "heading" : "Приоритет заявки повышен", "template_name" : "escalated_cc" @@ -267,8 +267,8 @@ "pk" : 23, "fields" : { "locale" : "ru", - "plain_text" : "Здравствуйте,\r\n\r\nПриоритет заявки, которая на данный момент присвоена Вам, был автоматически повышен, так как она оставалась открытой дольше, чем ожидалось.\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nАдресованна: {{ ticket.get_assigned_to }}\r\nПерейти к заявке: {{ ticket.staff_url }} (необходима авторизация)\r\n\r\nИзначальное описание:\r\n\r\n{{ ticket.description }}\r\n\r\nПожалуйста, рассмотрите заявку и и попытайтесь найти решение проблемы как можно быстрее.", - "html" : "

    Здравствуйте,

    \r\n\r\n

    Приоритет заявки, которая на данный момент присвоена Вам, был автоматически повышен, так как она оставалась открытой дольше, чем ожидалось.

    \r\n\r\n

    \r\nID заявки: {{ ticket.ticket }}
    \r\nОчередь: {{ queue.title }}
    \r\nЗаголовок: {{ ticket.title }}
    \r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nПриоритет: {{ ticket.get_priority_display }}
    \r\nСтатус: {{ ticket.get_status }}
    \r\nПрисвоена: {{ ticket.get_assigned_to }}
    \r\nПерейти к заявкеоставить комментарий (требуется авторизация)

    \r\n\r\n

    Изначальное описание заявки:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    ", + "plain_text" : "Здравствуйте,\r\n\r\nПриоритет заявки, которая на данный момент присвоена Вам, был автоматически повышен, так как она оставалась открытой дольше, чем ожидалось.\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nАдресованна: {{ ticket.get_assigned_to }}\r\nПерейти к заявке: {{ ticket.staff_url }} (необходима авторизация)\r\n\r\nИзначальное описание:\r\n\r\n{{ ticket.description }}\r\n\r\nПожалуйста, рассмотрите заявку и и попытайтесь найти решение проблемы как можно быстрее.", + "html" : "

    Здравствуйте,

    \r\n\r\n

    Приоритет заявки, которая на данный момент присвоена Вам, был автоматически повышен, так как она оставалась открытой дольше, чем ожидалось.

    \r\n\r\n

    \r\nID заявки: {{ ticket.ticket }}
    \r\nОчередь: {{ queue.title }}
    \r\nЗаголовок: {{ ticket.title }}
    \r\nСоздана: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nПриоритет: {{ ticket.get_priority_display }}
    \r\nСтатус: {{ ticket.get_status }}
    \r\nПрисвоена: {{ ticket.get_assigned_to }}
    \r\nПерейти к заявкеоставить комментарий (требуется авторизация)

    \r\n\r\n

    Изначальное описание заявки:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    ", "subject" : " ", "heading" : "Приоритет присвоенной Вам заявки был повышен", "template_name" : "escalated_owner" @@ -291,11 +291,11 @@ "model" : "helpdesk.emailtemplate", "fields" : { "locale" : "ru", - "plain_text" : "Здравствуйте,\r\n\r\nУведомляем Вас о том, что была подана новая заявка.\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nПерейти к заявке: {{ ticket.staff_url }} (login required)\r\n\r\nОписание:\r\n{{ ticket.description }}\r\n", + "plain_text" : "Здравствуйте,\r\n\r\nУведомляем Вас о том, что была подана новая заявка.\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nПерейти к заявке: {{ ticket.staff_url }} (login required)\r\n\r\nОписание:\r\n{{ ticket.description }}\r\n", "subject" : " ", "heading" : "Подана новая заявка", "template_name" : "newticket_cc", - "html" : "

    Здравствуйте,

    \r\n\r\n

    Уведомляем Вас о том, что была подана новая заявка

    \r\n\r\n

    \r\nID заявки: {{ ticket.ticket }}
    \r\nОчередь: {{ queue.title }}
    \r\nЗаголовок: {{ ticket.title }}
    \r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nПриоритет: {{ ticket.get_priority_display }}
    \r\nСтатус: {{ ticket.get_status }}
    \r\nПерейти к заявке оставить комментарий (требуется авторизация)

    \r\n\r\n

    Описание:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    " + "html" : "

    Здравствуйте,

    \r\n\r\n

    Уведомляем Вас о том, что была подана новая заявка

    \r\n\r\n

    \r\nID заявки: {{ ticket.ticket }}
    \r\nОчередь: {{ queue.title }}
    \r\nЗаголовок: {{ ticket.title }}
    \r\nСоздана: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nПриоритет: {{ ticket.get_priority_display }}
    \r\nСтатус: {{ ticket.get_status }}
    \r\nПерейти к заявке оставить комментарий (требуется авторизация)

    \r\n\r\n

    Описание:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    " }, "pk" : 25 }, @@ -313,11 +313,11 @@ }, { "fields" : { - "html" : "

    Здравствуйте,

    \r\n\r\n

    Было найдено решение проблемы, указанной в следующей заявке.

    \r\n\r\n

    \r\nID заявки: {{ ticket.ticket }}
    \r\nОчередь: {{ queue.title }}
    \r\nЗаголовок: {{ ticket.title }}
    \r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nПриоритет: {{ ticket.get_priority_display }}
    \r\nСтатус: {{ ticket.get_status }}
    \r\nПрисвоена: {{ ticket.get_assigned_to }}
    \r\nПерейти к заявке оставить комментарий (требуется авторизация)

    \r\n\r\n

    Изначальное описание:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Было предложено следующее решение:

    \r\n\r\n
    {{ ticket.resolution }}
    \r\n\r\n

    Это решение было отправлено автору заявки, который должен будет подтвердить его, прежде чем Вы сможете закрыть эту заявку.

    ", + "html" : "

    Здравствуйте,

    \r\n\r\n

    Было найдено решение проблемы, указанной в следующей заявке.

    \r\n\r\n

    \r\nID заявки: {{ ticket.ticket }}
    \r\nОчередь: {{ queue.title }}
    \r\nЗаголовок: {{ ticket.title }}
    \r\nСоздана: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nПриоритет: {{ ticket.get_priority_display }}
    \r\nСтатус: {{ ticket.get_status }}
    \r\nПрисвоена: {{ ticket.get_assigned_to }}
    \r\nПерейти к заявке оставить комментарий (требуется авторизация)

    \r\n\r\n

    Изначальное описание:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Было предложено следующее решение:

    \r\n\r\n
    {{ ticket.resolution }}
    \r\n\r\n

    Это решение было отправлено автору заявки, который должен будет подтвердить его, прежде чем Вы сможете закрыть эту заявку.

    ", "template_name" : "resolved_cc", "heading" : "Решение найдено", "subject" : " ", - "plain_text" : "Здравствуйте,\r\n\r\nБыло найдено решение проблемы, указанной в следующей заявке:\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nПрисвоена: {{ ticket.get_assigned_to }}\r\nПерейти к заявке: {{ ticket.staff_url }} (требуется авторизация)\r\n\r\nИзначальное описание:\r\n\r\n{{ ticket.description }}\r\n\r\nБыло предложено следующее решение:\r\n\r\n{{ ticket.resolution }}\r\n\r\nЭто решение было отправлено автору заявки, который должен будет подтвердить его, прежде чем Вы сможете закрыть эту заявку.", + "plain_text" : "Здравствуйте,\r\n\r\nБыло найдено решение проблемы, указанной в следующей заявке:\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nПрисвоена: {{ ticket.get_assigned_to }}\r\nПерейти к заявке: {{ ticket.staff_url }} (требуется авторизация)\r\n\r\nИзначальное описание:\r\n\r\n{{ ticket.description }}\r\n\r\nБыло предложено следующее решение:\r\n\r\n{{ ticket.resolution }}\r\n\r\nЭто решение было отправлено автору заявки, который должен будет подтвердить его, прежде чем Вы сможете закрыть эту заявку.", "locale" : "ru" }, "pk" : 27, @@ -327,12 +327,12 @@ "model" : "helpdesk.emailtemplate", "pk" : 28, "fields" : { - "plain_text" : "Здравствуйте,\r\n\r\nБыло найдено решение проблемы, указанной в присвоенной Вам заявке.\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nПрисвоена: {{ ticket.get_assigned_to }}\r\nПерейти к заявке: {{ ticket.staff_url }} (требуется авторизация)\r\n\r\nИзначальное описание:\r\n\r\n{{ ticket.description }}\r\n\r\nБыло предложено следующее решение:\r\n\r\n{{ ticket.resolution }}\r\n\r\nЭто решение было отправлено автору заявки, который должен будет подтвердить его, прежде чем Вы сможете закрыть эту заявку.", + "plain_text" : "Здравствуйте,\r\n\r\nБыло найдено решение проблемы, указанной в присвоенной Вам заявке.\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nПрисвоена: {{ ticket.get_assigned_to }}\r\nПерейти к заявке: {{ ticket.staff_url }} (требуется авторизация)\r\n\r\nИзначальное описание:\r\n\r\n{{ ticket.description }}\r\n\r\nБыло предложено следующее решение:\r\n\r\n{{ ticket.resolution }}\r\n\r\nЭто решение было отправлено автору заявки, который должен будет подтвердить его, прежде чем Вы сможете закрыть эту заявку.", "locale" : "ru", "heading" : "Решение найдено", "subject" : " ", "template_name" : "resolved_owner", - "html" : "

    Здравствуйте,

    \r\n\r\n

    Было найдено решение проблемы, указанной в присвоенной Вам заявке.

    \r\n\r\n

    \r\nID заявки: {{ ticket.ticket }}
    \r\nочередь: {{ queue.title }}
    \r\nЗаголовок: {{ ticket.title }}
    \r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nПриоритет: {{ ticket.get_priority_display }}
    \r\nСтатус: {{ ticket.get_status }}
    \r\nПрисвоена: {{ ticket.get_assigned_to }}
    \r\nПерейти к заявке оставить комментарий (требуется авторизация)

    \r\n\r\n

    Изначальное описание:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Было предложено следующее решение:

    \r\n\r\n
    {{ ticket.resolution }}
    \r\n\r\n

    Это решение было отправлено автору заявки, который должен будет подтвердить его, прежде чем Вы сможете закрыть эту заявку.

    " + "html" : "

    Здравствуйте,

    \r\n\r\n

    Было найдено решение проблемы, указанной в присвоенной Вам заявке.

    \r\n\r\n

    \r\nID заявки: {{ ticket.ticket }}
    \r\nочередь: {{ queue.title }}
    \r\nЗаголовок: {{ ticket.title }}
    \r\nСоздана: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nПриоритет: {{ ticket.get_priority_display }}
    \r\nСтатус: {{ ticket.get_status }}
    \r\nПрисвоена: {{ ticket.get_assigned_to }}
    \r\nПерейти к заявке оставить комментарий (требуется авторизация)

    \r\n\r\n

    Изначальное описание:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Было предложено следующее решение:

    \r\n\r\n
    {{ ticket.resolution }}
    \r\n\r\n

    Это решение было отправлено автору заявки, который должен будет подтвердить его, прежде чем Вы сможете закрыть эту заявку.

    " } }, { @@ -352,8 +352,8 @@ "subject" : " ", "heading" : "Заявка обновлена", "template_name" : "updated_cc", - "html" : "

    Здравствуйте,

    \r\n\r\n

    Уведомляем Вас о том, что заявка{{ ticket.ticket }} (\"{{ ticket.title }}\") от {{ ticket.submitter_email }} была обновлена.

    \r\n\r\n

    \r\nID заявки: {{ ticket.ticket }}
    \r\nОчередь: {{ queue.title }}
    \r\nЗаголовок: {{ ticket.title }}
    \r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nПриоритет: {{ ticket.get_priority_display }}
    \r\nСтатус: {{ ticket.get_status }}
    \r\nПрисвоена: {{ ticket.get_assigned_to }}
    \r\nПерейти к заявке Оставить комментарий (требуется авторизация)

    \r\n\r\n

    Изначальное описание :

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Был добавлен следующий комментарий:

    \r\n\r\n
    {{ comment }}
    \r\n\r\n

    Эта информация {% if private %}не{% endif %} была отправленна на электронный ящик автора заявки.

    ", - "plain_text" : "Здравствуйте,\r\n\r\nУведомляем Вас о том, чтоо заявка {{ ticket.ticket }} (\"{{ ticket.title }}\") от {{ ticket.submitter_email }} была обновлена.\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nПрисвоена: {{ ticket.get_assigned_to }}\r\nПросмотреть онлайн: {{ ticket.staff_url }} (login required)\r\n\r\nИзначальное описание:\r\n\r\n{{ ticket.description }}\r\n\r\nБыл добавлен следующий комментарий:\r\n\r\n{{ comment }}\r\n\r\nЭта информация {% if private %}не {% endif %} была отправлена адресатуbeen e-mailed to the submitter.\r\n\r\nЕсли Вы хотите просмотреть заявку онлайн, перейдите по следующей ссылке{{ ticket.staff_url }}.", + "html" : "

    Здравствуйте,

    \r\n\r\n

    Уведомляем Вас о том, что заявка{{ ticket.ticket }} (\"{{ ticket.title }}\") от {{ ticket.submitter_email }} была обновлена.

    \r\n\r\n

    \r\nID заявки: {{ ticket.ticket }}
    \r\nОчередь: {{ queue.title }}
    \r\nЗаголовок: {{ ticket.title }}
    \r\nСоздана: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nПриоритет: {{ ticket.get_priority_display }}
    \r\nСтатус: {{ ticket.get_status }}
    \r\nПрисвоена: {{ ticket.get_assigned_to }}
    \r\nПерейти к заявке Оставить комментарий (требуется авторизация)

    \r\n\r\n

    Изначальное описание :

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Был добавлен следующий комментарий:

    \r\n\r\n
    {{ comment }}
    \r\n\r\n

    Эта информация {% if private %}не{% endif %} была отправленна на электронный ящик автора заявки.

    ", + "plain_text" : "Здравствуйте,\r\n\r\nУведомляем Вас о том, чтоо заявка {{ ticket.ticket }} (\"{{ ticket.title }}\") от {{ ticket.submitter_email }} была обновлена.\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nПрисвоена: {{ ticket.get_assigned_to }}\r\nПросмотреть онлайн: {{ ticket.staff_url }} (login required)\r\n\r\nИзначальное описание:\r\n\r\n{{ ticket.description }}\r\n\r\nБыл добавлен следующий комментарий:\r\n\r\n{{ comment }}\r\n\r\nЭта информация {% if private %}не {% endif %} была отправлена адресатуbeen e-mailed to the submitter.\r\n\r\nЕсли Вы хотите просмотреть заявку онлайн, перейдите по следующей ссылке{{ ticket.staff_url }}.", "locale" : "ru" }, "pk" : 30, @@ -364,9 +364,9 @@ "template_name" : "updated_owner", "heading" : "Заявка обновлена", "subject" : " ", - "html" : "

    Здравствуйте,

    \r\n\r\n

    Уведомляем Вас о том, что к заявке {{ ticket.ticket }} (\"{{ ticket.title }}\") от {{ ticket.submitter_email }}, которая была присвоенна Вам, был добавлен новый комментарий.

    \r\n\r\n

    \r\nID заявки: {{ ticket.ticket }}
    \r\nОчередь: {{ queue.title }}
    \r\nЗаголовок: {{ ticket.title }}
    \r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nПриоритет: {{ ticket.get_priority_display }}
    \r\nСтатус: {{ ticket.get_status }}
    \r\nПрисвоена: {{ ticket.get_assigned_to }}
    \r\nПерейти к заявке оставить комментарий (требуется авторизация)

    \r\n\r\n

    Изначальное описание :

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Был добавлен следующий комментарий:

    \r\n\r\n
    {{ comment }}
    \r\n\r\n

    Эта информация{% if private %}не {% endif %}была отправлена на электронный ящик автора заявки.

    ", + "html" : "

    Здравствуйте,

    \r\n\r\n

    Уведомляем Вас о том, что к заявке {{ ticket.ticket }} (\"{{ ticket.title }}\") от {{ ticket.submitter_email }}, которая была присвоенна Вам, был добавлен новый комментарий.

    \r\n\r\n

    \r\nID заявки: {{ ticket.ticket }}
    \r\nОчередь: {{ queue.title }}
    \r\nЗаголовок: {{ ticket.title }}
    \r\nСоздана: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nПриоритет: {{ ticket.get_priority_display }}
    \r\nСтатус: {{ ticket.get_status }}
    \r\nПрисвоена: {{ ticket.get_assigned_to }}
    \r\nПерейти к заявке оставить комментарий (требуется авторизация)

    \r\n\r\n

    Изначальное описание :

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Был добавлен следующий комментарий:

    \r\n\r\n
    {{ comment }}
    \r\n\r\n

    Эта информация{% if private %}не {% endif %}была отправлена на электронный ящик автора заявки.

    ", "locale" : "ru", - "plain_text" : "Здравствуйте,\r\n\r\nУведомляем Вас о том, что к заявке {{ ticket.ticket }} (\"{{ ticket.title }}\") от {{ ticket.submitter_email }}, которая была присвоенна Вам, был добавлен новый комментарий.\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nПрсвоена: {{ ticket.get_assigned_to }}\r\nПерейти к заявке: {{ ticket.staff_url }} (требуется авторизация)\r\n\r\nИзначальное описание:\r\n\r\n{{ ticket.description }}\r\n\r\nБыл добавлен следующий комментарий:\r\n\r\n{{ comment }}\r\n\r\nЭта информация {% if private %}не {% endif %} была отправленна на электронный ящик автора заявки.\r\n\r\nДля просмотра заявки онлайн перейдите по следующей ссылке {{ ticket.staff_url }}." + "plain_text" : "Здравствуйте,\r\n\r\nУведомляем Вас о том, что к заявке {{ ticket.ticket }} (\"{{ ticket.title }}\") от {{ ticket.submitter_email }}, которая была присвоенна Вам, был добавлен новый комментарий.\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nПрсвоена: {{ ticket.get_assigned_to }}\r\nПерейти к заявке: {{ ticket.staff_url }} (требуется авторизация)\r\n\r\nИзначальное описание:\r\n\r\n{{ ticket.description }}\r\n\r\nБыл добавлен следующий комментарий:\r\n\r\n{{ comment }}\r\n\r\nЭта информация {% if private %}не {% endif %} была отправленна на электронный ящик автора заявки.\r\n\r\nДля просмотра заявки онлайн перейдите по следующей ссылке {{ ticket.staff_url }}." }, "pk" : 31, "model" : "helpdesk.emailtemplate" @@ -388,8 +388,8 @@ "subject" : "(Zugewiesen)", "heading" : "Ticket Zugewiesen", "template_name" : "assigned_cc", - "html" : "

    Hallo,

    \r\n\r\n

    gerne teilen wir Ihnen mit, dass Ticket {{ ticket.ticket }} ({{ ticket.title }}) für {{ ticket.submitter_email }} {% if ticket.assigned_to %}zugewiesen wurde an {{ ticket.assigned_to }}{% else %}nicht mehr zugeordnet ist{% endif %}.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nTicketsammlung: {{ queue.title }}
    \r\nTitel: {{ ticket.title }}
    \r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}
    \r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
    \r\nPriorität: {{ ticket.get_priority_display }}
    \r\nStatus: {{ ticket.get_status }}
    \r\nZugewiesen an: {{ ticket.get_assigned_to }}
    \r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich).

    \r\n\r\n

    Die ursprüngliche Ticketbeschreibung war:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    ", - "plain_text" : "Hallo,\r\n\r\ngerne teilen wir Ihnen mit, dass Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") für {{ ticket.submitter_email }} {% if ticket.assigned_to %}zugewiesen wurde an {{ ticket.assigned_to }}{% else %}nicht mehr zugeordnet ist{% endif %}.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }}\r\n\r\nDie ursprüngliche Ticketbeschreibung war:\r\n\r\n{{ ticket.description }}\r\n\r\n", + "html" : "

    Hallo,

    \r\n\r\n

    gerne teilen wir Ihnen mit, dass Ticket {{ ticket.ticket }} ({{ ticket.title }}) für {{ ticket.submitter_email }} {% if ticket.assigned_to %}zugewiesen wurde an {{ ticket.assigned_to }}{% else %}nicht mehr zugeordnet ist{% endif %}.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nTicketsammlung: {{ queue.title }}
    \r\nTitel: {{ ticket.title }}
    \r\nEröffnet: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
    \r\nPriorität: {{ ticket.get_priority_display }}
    \r\nStatus: {{ ticket.get_status }}
    \r\nZugewiesen an: {{ ticket.get_assigned_to }}
    \r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich).

    \r\n\r\n

    Die ursprüngliche Ticketbeschreibung war:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    ", + "plain_text" : "Hallo,\r\n\r\ngerne teilen wir Ihnen mit, dass Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") für {{ ticket.submitter_email }} {% if ticket.assigned_to %}zugewiesen wurde an {{ ticket.assigned_to }}{% else %}nicht mehr zugeordnet ist{% endif %}.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }}\r\n\r\nDie ursprüngliche Ticketbeschreibung war:\r\n\r\n{{ ticket.description }}\r\n\r\n", "locale" : "de" }, "pk" : 33, @@ -399,11 +399,11 @@ "pk" : 34, "fields" : { "locale" : "de", - "plain_text" : "Hello,\r\n\r\ngerne teilen wir Ihnen mit, dass Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") für {{ ticket.submitter_email }} Ihnen zugewiesen wurde.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: SIE\r\nOnline ansehen: {{ ticket.staff_url }}\r\n\r\nDie ursprüngliche Ticketbeschreibung war:\r\n\r\n{{ ticket.description }}\r\n\r\n", + "plain_text" : "Hello,\r\n\r\ngerne teilen wir Ihnen mit, dass Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") für {{ ticket.submitter_email }} Ihnen zugewiesen wurde.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: SIE\r\nOnline ansehen: {{ ticket.staff_url }}\r\n\r\nDie ursprüngliche Ticketbeschreibung war:\r\n\r\n{{ ticket.description }}\r\n\r\n", "heading" : "Ein Ticket wurde Ihnen zugewiesen", "subject" : "(Ihnen zugewiesen)", "template_name" : "assigned_owner", - "html" : "

    Hallo,

    \r\n\r\n

    gerne teilen wir Ihnen mit, dass Ticket {{ ticket.ticket }} ({{ ticket.title }}) für {{ ticket.submitter_email }} Ihnen zugewiesen wurde.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nTicketsammlung: {{ queue.title }}
    \r\nTitel: {{ ticket.title }}
    \r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}
    \r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
    \r\nPriorität: {{ ticket.get_priority_display }}
    \r\nStatus: {{ ticket.get_status }}
    \r\nZugewiesen an: SIE
    \r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich)

    \r\n\r\n

    Die ursprüngliche Ticketbeschreibung war:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    " + "html" : "

    Hallo,

    \r\n\r\n

    gerne teilen wir Ihnen mit, dass Ticket {{ ticket.ticket }} ({{ ticket.title }}) für {{ ticket.submitter_email }} Ihnen zugewiesen wurde.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nTicketsammlung: {{ queue.title }}
    \r\nTitel: {{ ticket.title }}
    \r\nEröffnet: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
    \r\nPriorität: {{ ticket.get_priority_display }}
    \r\nStatus: {{ ticket.get_status }}
    \r\nZugewiesen an: SIE
    \r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich)

    \r\n\r\n

    Die ursprüngliche Ticketbeschreibung war:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    " }, "model" : "helpdesk.emailtemplate" }, @@ -413,9 +413,9 @@ "template_name" : "closed_cc", "heading" : "Ticket geschlossen", "subject" : "(Geschlossen)", - "html" : "

    Hallo,

    \r\n\r\n

    Ticket {{ ticket.ticket }} ('{{ ticket.title }}'){% if ticket.assigned_to %}, zugewiesen an {{ ticket.get_assigned_to }}{% endif %} wurde geschlossen.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nTicketsammlung: {{ queue.title }}
    \r\nTitel: {{ ticket.title }}
    \r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}
    \r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
    \r\nPriorität: {{ ticket.get_priority_display }}
    \r\nStatus: {{ ticket.get_status }}
    \r\nZugewiesen an: {{ ticket.get_assigned_to }}
    \r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich)

    \r\n\r\n

    Die ursprüngliche Ticketbeschreibung war:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Die Lösung war:

    \r\n\r\n
    {{ resolution }}
    \r\n\r\n

    Sie können dieses Ticket unter folgendem Link online ansehen: {{ ticket.staff_url }}.

    ", + "html" : "

    Hallo,

    \r\n\r\n

    Ticket {{ ticket.ticket }} ('{{ ticket.title }}'){% if ticket.assigned_to %}, zugewiesen an {{ ticket.get_assigned_to }}{% endif %} wurde geschlossen.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nTicketsammlung: {{ queue.title }}
    \r\nTitel: {{ ticket.title }}
    \r\nEröffnet: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
    \r\nPriorität: {{ ticket.get_priority_display }}
    \r\nStatus: {{ ticket.get_status }}
    \r\nZugewiesen an: {{ ticket.get_assigned_to }}
    \r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich)

    \r\n\r\n

    Die ursprüngliche Ticketbeschreibung war:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Die Lösung war:

    \r\n\r\n
    {{ resolution }}
    \r\n\r\n

    Sie können dieses Ticket unter folgendem Link online ansehen: {{ ticket.staff_url }}.

    ", "locale" : "de", - "plain_text" : "Hallo,\r\n\r\nTicket {{ ticket.ticket }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, zugewiesen an {{ ticket.assigned_to }}{% endif %} wurde geschlossen.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nDie ursprüngliche Ticketbeschreibung war:\r\n\r\n{{ ticket.description }}\r\n\r\nDie Lösung war:\r\n\r\n{{ resolution }}\r\n\r\n" + "plain_text" : "Hallo,\r\n\r\nTicket {{ ticket.ticket }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, zugewiesen an {{ ticket.assigned_to }}{% endif %} wurde geschlossen.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nDie ursprüngliche Ticketbeschreibung war:\r\n\r\n{{ ticket.description }}\r\n\r\nDie Lösung war:\r\n\r\n{{ resolution }}\r\n\r\n" }, "pk" : 35 }, @@ -423,8 +423,8 @@ "model" : "helpdesk.emailtemplate", "fields" : { "locale" : "de", - "plain_text" : "Hallo,\r\n\r\nDas folgende Ticket, das Ihnen zugewiesen war, wurde geschlossen.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nDie Lösung war:\r\n\r\n{{ resolution }}\r\n\r\n", - "html" : "

    Hallo,

    \r\n\r\n

    Das folgende Ticket, das Ihnen zugewiesen war, wurde geschlossen.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nTicketsammlung: {{ queue.title }}
    \r\nTitel: {{ ticket.title }}
    \r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}
    \r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
    \r\nPriorität: {{ ticket.get_priority_display }}
    \r\nStatus: {{ ticket.get_status }}
    \r\nZugewiesen an: {{ ticket.get_assigned_to }}
    \r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich)

    \r\n\r\n

    Die ursprüngliche Ticketbeschreibung war:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Die Lösung war:

    \r\n\r\n
    {{ ticket.resolution }}
    ", + "plain_text" : "Hallo,\r\n\r\nDas folgende Ticket, das Ihnen zugewiesen war, wurde geschlossen.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nDie Lösung war:\r\n\r\n{{ resolution }}\r\n\r\n", + "html" : "

    Hallo,

    \r\n\r\n

    Das folgende Ticket, das Ihnen zugewiesen war, wurde geschlossen.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nTicketsammlung: {{ queue.title }}
    \r\nTitel: {{ ticket.title }}
    \r\nEröffnet: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
    \r\nPriorität: {{ ticket.get_priority_display }}
    \r\nStatus: {{ ticket.get_status }}
    \r\nZugewiesen an: {{ ticket.get_assigned_to }}
    \r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich)

    \r\n\r\n

    Die ursprüngliche Ticketbeschreibung war:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Die Lösung war:

    \r\n\r\n
    {{ ticket.resolution }}
    ", "heading" : "Ticket geschlossen", "subject" : "(Geschlossen)", "template_name" : "closed_owner" @@ -448,8 +448,8 @@ "template_name" : "escalated_cc", "heading" : "Ticket Eskaliert", "subject" : "(Eskaliert)", - "html" : "

    Hallo,

    \r\n\r\n

    Gerne teilen wir Ihnen mit, dass das Ticket {{ ticket.ticket }} ('{{ ticket.title }}') automatisch eskaliert wurde.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nTicketsammlung: {{ queue.title }}
    \r\nTitel: {{ ticket.title }}
    \r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}
    \r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
    \r\nPriorität: {{ ticket.get_priority_display }}
    \r\nStatus: {{ ticket.get_status }}
    \r\nZugewiesen an: {{ ticket.get_assigned_to }}
    \r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich)

    \r\n\r\n

    Die ursprüngliche Ticketbeschreibung war:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    ", - "plain_text" : "Hallo,\r\n\r\nGerne teilen wir Ihnen mit, dass das Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") automatisch eskaliert wurde.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nDie ursprüngliche Ticketbeschreibung war:\r\n\r\n{{ ticket.description }}\r\n\r\n", + "html" : "

    Hallo,

    \r\n\r\n

    Gerne teilen wir Ihnen mit, dass das Ticket {{ ticket.ticket }} ('{{ ticket.title }}') automatisch eskaliert wurde.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nTicketsammlung: {{ queue.title }}
    \r\nTitel: {{ ticket.title }}
    \r\nEröffnet: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
    \r\nPriorität: {{ ticket.get_priority_display }}
    \r\nStatus: {{ ticket.get_status }}
    \r\nZugewiesen an: {{ ticket.get_assigned_to }}
    \r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich)

    \r\n\r\n

    Die ursprüngliche Ticketbeschreibung war:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    ", + "plain_text" : "Hallo,\r\n\r\nGerne teilen wir Ihnen mit, dass das Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") automatisch eskaliert wurde.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nDie ursprüngliche Ticketbeschreibung war:\r\n\r\n{{ ticket.description }}\r\n\r\n", "locale" : "de" }, "pk" : 38, @@ -459,8 +459,8 @@ "pk" : 39, "fields" : { "locale" : "de", - "plain_text" : "Hallo,\r\n\r\nEin an Sie zugewiesenes Ticket wurde automatisch eskaliert da es länger offen war als erwartet.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nDie ursprüngliche Ticketbeschreibung war:\r\n\r\n{{ ticket.description }}\r\n\r\nBitte prüfen Sie dieses Ticket und versuchen Sie so bald wie möglich eine Lösung zu finden.\r\n\r\n", - "html" : "

    Hallo,

    \r\n\r\n

    Ein an Sie zugewiesenes Ticket wurde automatisch eskaliert da es länger offen war als erwartet.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nTicketsammlung: {{ queue.title }}
    \r\nTitel: {{ ticket.title }}
    \r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}
    \r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
    \r\nPriorität: {{ ticket.get_priority_display }}
    \r\nStatus: {{ ticket.get_status }}
    \r\nZugewiesen an: {{ ticket.get_assigned_to }}
    \r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich)

    \r\n\r\n

    Die ursprüngliche Ticketbeschreibung war:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Bitte prüfen Sie dieses Ticket und versuchen Sie so bald wie möglich eine Lösung zu finden.

    ", + "plain_text" : "Hallo,\r\n\r\nEin an Sie zugewiesenes Ticket wurde automatisch eskaliert da es länger offen war als erwartet.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nDie ursprüngliche Ticketbeschreibung war:\r\n\r\n{{ ticket.description }}\r\n\r\nBitte prüfen Sie dieses Ticket und versuchen Sie so bald wie möglich eine Lösung zu finden.\r\n\r\n", + "html" : "

    Hallo,

    \r\n\r\n

    Ein an Sie zugewiesenes Ticket wurde automatisch eskaliert da es länger offen war als erwartet.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nTicketsammlung: {{ queue.title }}
    \r\nTitel: {{ ticket.title }}
    \r\nEröffnet: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
    \r\nPriorität: {{ ticket.get_priority_display }}
    \r\nStatus: {{ ticket.get_status }}
    \r\nZugewiesen an: {{ ticket.get_assigned_to }}
    \r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich)

    \r\n\r\n

    Die ursprüngliche Ticketbeschreibung war:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Bitte prüfen Sie dieses Ticket und versuchen Sie so bald wie möglich eine Lösung zu finden.

    ", "template_name" : "escalated_owner", "heading" : "Ein an Sie zugewiesenes Ticket wurde eskaliert", "subject" : "(Eskaliert)" @@ -483,12 +483,12 @@ "model" : "helpdesk.emailtemplate", "pk" : 41, "fields" : { - "html" : "

    Hallo,

    \r\n\r\n

    Gerne teilen wir Ihnen mit, dass ein neues Ticket eröffnet wurde.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nTicketsammlung: {{ queue.title }}
    \r\nTitel: {{ ticket.title }}
    \r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}
    \r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
    \r\nPriorität: {{ ticket.get_priority_display }}
    \r\nStatus: {{ ticket.get_status }}
    \r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich)

    \r\n\r\n

    Beschreibung:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    ", + "html" : "

    Hallo,

    \r\n\r\n

    Gerne teilen wir Ihnen mit, dass ein neues Ticket eröffnet wurde.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nTicketsammlung: {{ queue.title }}
    \r\nTitel: {{ ticket.title }}
    \r\nEröffnet: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
    \r\nPriorität: {{ ticket.get_priority_display }}
    \r\nStatus: {{ ticket.get_status }}
    \r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich)

    \r\n\r\n

    Beschreibung:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    ", "heading" : "Neues Ticket eröffnet", "subject" : "(Eröffnet)", "template_name" : "newticket_cc", "locale" : "de", - "plain_text" : "Hallo,\r\n\r\nGerne teilen wir Ihnen mit, dass ein neues Ticket eröffnet wurde.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nBeschreibung:\r\n{{ ticket.description }}\r\n\r\n" + "plain_text" : "Hallo,\r\n\r\nGerne teilen wir Ihnen mit, dass ein neues Ticket eröffnet wurde.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nBeschreibung:\r\n{{ ticket.description }}\r\n\r\n" } }, { @@ -507,11 +507,11 @@ "model" : "helpdesk.emailtemplate", "pk" : 43, "fields" : { - "html" : "

    Hallo,

    \r\n\r\n

    Das folgende Ticket wurde gelöst:

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nTicketsammlung: {{ queue.title }}
    \r\nTitel: {{ ticket.title }}
    \r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}
    \r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
    \r\nPriorität: {{ ticket.get_priority_display }}
    \r\nStatus: {{ ticket.get_status }}
    \r\nZugewiesen an: {{ ticket.get_assigned_to }}
    \r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich)

    \r\n\r\n

    Die ursprüngliche Ticketbeschreibung war:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Die vergeschlagene Lösung ist:

    \r\n\r\n
    {{ ticket.resolution }}
    \r\n\r\n

    Diese Lösung wurde an den Ersteller gesendet, der die Lösung überprüfen muss, bevor dieses Ticket geschlossen werden kann.

    ", + "html" : "

    Hallo,

    \r\n\r\n

    Das folgende Ticket wurde gelöst:

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nTicketsammlung: {{ queue.title }}
    \r\nTitel: {{ ticket.title }}
    \r\nEröffnet: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
    \r\nPriorität: {{ ticket.get_priority_display }}
    \r\nStatus: {{ ticket.get_status }}
    \r\nZugewiesen an: {{ ticket.get_assigned_to }}
    \r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich)

    \r\n\r\n

    Die ursprüngliche Ticketbeschreibung war:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Die vergeschlagene Lösung ist:

    \r\n\r\n
    {{ ticket.resolution }}
    \r\n\r\n

    Diese Lösung wurde an den Ersteller gesendet, der die Lösung überprüfen muss, bevor dieses Ticket geschlossen werden kann.

    ", "heading" : "Ticket gelöst", "subject" : "(Gelöst)", "template_name" : "resolved_cc", - "plain_text" : "Hallo,\r\n\r\nDas folgende Ticket wurde gelöst:\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nDie ursprüngliche Ticketbeschreibung war:\r\n\r\n{{ ticket.description }}\r\n\r\nDie vorgeschlagene Lösung ist:\r\n\r\n{{ ticket.resolution }}\r\n\r\nDiese Lösung wurde an den Ersteller gesendet, der die Lösung überprüfen muss, bevor dieses Ticket geschlossen werden kann.\r\n\r\n", + "plain_text" : "Hallo,\r\n\r\nDas folgende Ticket wurde gelöst:\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nDie ursprüngliche Ticketbeschreibung war:\r\n\r\n{{ ticket.description }}\r\n\r\nDie vorgeschlagene Lösung ist:\r\n\r\n{{ ticket.resolution }}\r\n\r\nDiese Lösung wurde an den Ersteller gesendet, der die Lösung überprüfen muss, bevor dieses Ticket geschlossen werden kann.\r\n\r\n", "locale" : "de" } }, @@ -521,9 +521,9 @@ "heading" : "Ticket gelöst", "template_name" : "resolved_owner", "subject" : "(Gelöst)", - "html" : "

    Hallo,

    \r\n\r\n

    Ein Ihnen zugeordnetes Ticket wurde gelöst.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nTicketsammlung: {{ queue.title }}
    \r\nTitel: {{ ticket.title }}
    \r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}
    \r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
    \r\nPriorität: {{ ticket.get_priority_display }}
    \r\nStatus: {{ ticket.get_status }}
    \r\nZugewiesen an: {{ ticket.get_assigned_to }}
    \r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich)

    \r\n\r\n

    Die ursprüngliche Ticketbeschreibung war:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Die vergeschlagene Lösung ist:

    \r\n\r\n
    {{ ticket.resolution }}
    \r\n\r\n

    Diese Lösung wurde an den Ersteller gesendet, der die Lösung überprüfen muss, bevor dieses Ticket geschlossen werden kann.

    ", + "html" : "

    Hallo,

    \r\n\r\n

    Ein Ihnen zugeordnetes Ticket wurde gelöst.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nTicketsammlung: {{ queue.title }}
    \r\nTitel: {{ ticket.title }}
    \r\nEröffnet: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
    \r\nPriorität: {{ ticket.get_priority_display }}
    \r\nStatus: {{ ticket.get_status }}
    \r\nZugewiesen an: {{ ticket.get_assigned_to }}
    \r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich)

    \r\n\r\n

    Die ursprüngliche Ticketbeschreibung war:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Die vergeschlagene Lösung ist:

    \r\n\r\n
    {{ ticket.resolution }}
    \r\n\r\n

    Diese Lösung wurde an den Ersteller gesendet, der die Lösung überprüfen muss, bevor dieses Ticket geschlossen werden kann.

    ", "locale" : "de", - "plain_text" : "Hallo,\r\n\r\nEin Ihnen zugeordnetes Ticket wurde gelöst.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nDie ursprüngliche Ticketbeschreibung war:\r\n\r\n{{ ticket.description }}\r\n\r\nDie vorgeschlagene Lösung ist:\r\n\r\n{{ ticket.resolution }}\r\n\r\nDiese Lösung wurde an den Ersteller gesendet, der die Lösung überprüfen muss, bevor dieses Ticket geschlossen werden kann.\r\n\r\n" + "plain_text" : "Hallo,\r\n\r\nEin Ihnen zugeordnetes Ticket wurde gelöst.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nDie ursprüngliche Ticketbeschreibung war:\r\n\r\n{{ ticket.description }}\r\n\r\nDie vorgeschlagene Lösung ist:\r\n\r\n{{ ticket.resolution }}\r\n\r\nDiese Lösung wurde an den Ersteller gesendet, der die Lösung überprüfen muss, bevor dieses Ticket geschlossen werden kann.\r\n\r\n" }, "model" : "helpdesk.emailtemplate" }, @@ -545,8 +545,8 @@ "heading" : "Ticket aktualisiert", "subject" : "(Aktualisiert)", "template_name" : "updated_cc", - "html" : "

    Hallo,

    \r\n\r\n

    Gerne teilen wir Ihnen mit, dass das Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") für {{ ticket.submitter_email }} aktualisiert wurde.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nTicketsammlung: {{ queue.title }}
    \r\nTitel: {{ ticket.title }}
    \r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}
    \r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
    \r\nPriorität: {{ ticket.get_priority_display }}
    \r\nStatus: {{ ticket.get_status }}
    \r\nZugewiesen an: {{ ticket.get_assigned_to }}
    \r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich)

    \r\n\r\n

    Die ursprüngliche Ticketbeschreibung war:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Folgender Kommentar wurde hinzugefügt:

    \r\n\r\n
    {{ comment }}
    \r\n\r\n

    Diese Information wurde {% if private %}nicht {% endif %} an den Ersteller gesendet.

    ", - "plain_text" : "Hallo,\r\n\r\nGerne teilen wir Ihnen mit, dass das Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") für {{ ticket.submitter_email }} aktualisiert wurde.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nUrsprüngliche Ticketbeschreibung:\r\n\r\n{{ ticket.description }}\r\n\r\nFolgender Kommentar wurde hinzugefügt:\r\n\r\n{{ comment }}\r\n\r\nDiese Information wurde {% if private %}nicht {% endif %} an den Ersteller gesendet.\r\n\r\nUnter folgendem Link können Sie das Ticket online ansehen: {{ ticket.staff_url }}.\r\n\r\n", + "html" : "

    Hallo,

    \r\n\r\n

    Gerne teilen wir Ihnen mit, dass das Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") für {{ ticket.submitter_email }} aktualisiert wurde.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nTicketsammlung: {{ queue.title }}
    \r\nTitel: {{ ticket.title }}
    \r\nEröffnet: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
    \r\nPriorität: {{ ticket.get_priority_display }}
    \r\nStatus: {{ ticket.get_status }}
    \r\nZugewiesen an: {{ ticket.get_assigned_to }}
    \r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich)

    \r\n\r\n

    Die ursprüngliche Ticketbeschreibung war:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Folgender Kommentar wurde hinzugefügt:

    \r\n\r\n
    {{ comment }}
    \r\n\r\n

    Diese Information wurde {% if private %}nicht {% endif %} an den Ersteller gesendet.

    ", + "plain_text" : "Hallo,\r\n\r\nGerne teilen wir Ihnen mit, dass das Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") für {{ ticket.submitter_email }} aktualisiert wurde.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nUrsprüngliche Ticketbeschreibung:\r\n\r\n{{ ticket.description }}\r\n\r\nFolgender Kommentar wurde hinzugefügt:\r\n\r\n{{ comment }}\r\n\r\nDiese Information wurde {% if private %}nicht {% endif %} an den Ersteller gesendet.\r\n\r\nUnter folgendem Link können Sie das Ticket online ansehen: {{ ticket.staff_url }}.\r\n\r\n", "locale" : "de" }, "model" : "helpdesk.emailtemplate" @@ -554,11 +554,11 @@ { "pk" : 47, "fields" : { - "html" : "

    Hallo,

    \r\n\r\n

    Gerne teilen wir Ihnen mit, dass das Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") für {{ ticket.submitter_email }}, das Ihnen zugewiesen ist, aktualisiert wurde.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nTicketsammlung: {{ queue.title }}
    \r\nTitel: {{ ticket.title }}
    \r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}
    \r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
    \r\nPriorität: {{ ticket.get_priority_display }}
    \r\nStatus: {{ ticket.get_status }}
    \r\nZugewiesen an: {{ ticket.get_assigned_to }}
    \r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich)

    \r\n\r\n

    Die ursprüngliche Ticketbeschreibung war:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Folgender Kommentar wurde hinzugefügt:

    \r\n\r\n
    {{ comment }}
    \r\n\r\n

    Diese Information wurde {% if private %}nicht {% endif %} an den Ersteller gesendet.

    ", + "html" : "

    Hallo,

    \r\n\r\n

    Gerne teilen wir Ihnen mit, dass das Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") für {{ ticket.submitter_email }}, das Ihnen zugewiesen ist, aktualisiert wurde.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nTicketsammlung: {{ queue.title }}
    \r\nTitel: {{ ticket.title }}
    \r\nEröffnet: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
    \r\nPriorität: {{ ticket.get_priority_display }}
    \r\nStatus: {{ ticket.get_status }}
    \r\nZugewiesen an: {{ ticket.get_assigned_to }}
    \r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich)

    \r\n\r\n

    Die ursprüngliche Ticketbeschreibung war:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Folgender Kommentar wurde hinzugefügt:

    \r\n\r\n
    {{ comment }}
    \r\n\r\n

    Diese Information wurde {% if private %}nicht {% endif %} an den Ersteller gesendet.

    ", "heading" : "Ticket Aktualisiert", "subject" : "(Aktualisiert)", "template_name" : "updated_owner", - "plain_text" : "Hallo,\r\n\r\nGerne teilen wir Ihnen mit, dass das Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") für {{ ticket.submitter_email }}, das Ihnen zugewiesen ist, aktualisiert wurde.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nUrsprüngliche Ticketbeschreibung:\r\n\r\n{{ ticket.description }}\r\n\r\nFolgender Kommentar wurde hinzugefügt:\r\n\r\n{{ comment }}\r\n\r\nDiese Information wurde {% if private %}nicht {% endif %} an den Ersteller gesendet.\r\n\r\nUnter folgendem Link können Sie das Ticket online ansehen: {{ ticket.staff_url }}\r\n\r\n", + "plain_text" : "Hallo,\r\n\r\nGerne teilen wir Ihnen mit, dass das Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") für {{ ticket.submitter_email }}, das Ihnen zugewiesen ist, aktualisiert wurde.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nUrsprüngliche Ticketbeschreibung:\r\n\r\n{{ ticket.description }}\r\n\r\nFolgender Kommentar wurde hinzugefügt:\r\n\r\n{{ comment }}\r\n\r\nDiese Information wurde {% if private %}nicht {% endif %} an den Ersteller gesendet.\r\n\r\nUnter folgendem Link können Sie das Ticket online ansehen: {{ ticket.staff_url }}\r\n\r\n", "locale" : "de" }, "model" : "helpdesk.emailtemplate" @@ -579,11 +579,11 @@ "model" : "helpdesk.emailtemplate", "fields" : { "locale" : "fr", - "plain_text" : "Bonjour,\r\n\r\nCe courriel indicatif permet de vous prévenir que le ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") par {{ ticket.submitter_email }} {% if ticket.assigned_to %}a été assigné à {{ ticket.assigned_to }}{% else %}n'est plus assigné à personne{% endif %}.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l j F Y à H:i\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle était :\r\n\r\n{{ ticket.description }}\r\n\r\n", + "plain_text" : "Bonjour,\r\n\r\nCe courriel indicatif permet de vous prévenir que le ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") par {{ ticket.submitter_email }} {% if ticket.assigned_to %}a été assigné à {{ ticket.assigned_to }}{% else %}n'est plus assigné à personne{% endif %}.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle était :\r\n\r\n{{ ticket.description }}\r\n\r\n", "heading" : "Ticket Assigné", "subject" : "(Assigné)", "template_name" : "assigned_cc", - "html" : "

    Bonjour,

    \r\n\r\n

    Ce courriel indicatif permet de vous prévenir que le ticket {{ ticket.ticket }} ({{ ticket.title }}) par {{ ticket.submitter_email }} {% if ticket.assigned_to %}a été assigné à {{ ticket.assigned_to }}{% else %} n'est plus assigné à personne{% endif %}.

    \r\n\r\n

    \r\nFile d'attente : {{ ticket.ticket }}
    \r\nQueue : {{ queue.title }}
    \r\nTitre : {{ ticket.title }}
    \r\nOuvert le : {{ ticket.created|date:\"l j F Y à H:i\" }}
    \r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}
    \r\nPriorité : {{ ticket.get_priority_display }}
    \r\nStatut : {{ ticket.get_status }}
    \r\nAssigné à : {{ ticket.get_assigned_to }}
    \r\nVoir le ticket en ligne pour le mettre à jour (après authentification)

    \r\n\r\n

    Pour mémoire, la description originelle était :

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    " + "html" : "

    Bonjour,

    \r\n\r\n

    Ce courriel indicatif permet de vous prévenir que le ticket {{ ticket.ticket }} ({{ ticket.title }}) par {{ ticket.submitter_email }} {% if ticket.assigned_to %}a été assigné à {{ ticket.assigned_to }}{% else %} n'est plus assigné à personne{% endif %}.

    \r\n\r\n

    \r\nFile d'attente : {{ ticket.ticket }}
    \r\nQueue : {{ queue.title }}
    \r\nTitre : {{ ticket.title }}
    \r\nOuvert le : {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}
    \r\nPriorité : {{ ticket.get_priority_display }}
    \r\nStatut : {{ ticket.get_status }}
    \r\nAssigné à : {{ ticket.get_assigned_to }}
    \r\nVoir le ticket en ligne pour le mettre à jour (après authentification)

    \r\n\r\n

    Pour mémoire, la description originelle était :

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    " }, "pk" : 49 }, @@ -591,22 +591,22 @@ "pk" : 50, "fields" : { "locale" : "fr", - "plain_text" : "Bonjour,\r\n\r\nCe courriel indicatif permet de vous prévenir que le ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") pour {{ ticket.submitter_email }} vous a été assigné.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l j F Y à H:i\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle était :\r\n\r\n{{ ticket.description }}", + "plain_text" : "Bonjour,\r\n\r\nCe courriel indicatif permet de vous prévenir que le ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") pour {{ ticket.submitter_email }} vous a été assigné.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle était :\r\n\r\n{{ ticket.description }}", "template_name" : "assigned_owner", "heading" : "Le ticket vous est assigné", "subject" : "(Pour vous)", - "html" : "

    Bonjour,

    \r\n\r\n

    Ce courriel indicatif permet de vous prévenir que le ticket {{ ticket.ticket }} ({{ ticket.title }}) pour {{ ticket.submitter_email }} vous a été assigné.

    \r\n\r\n

    \r\nFile d'attente : {{ ticket.ticket }}
    \r\nQueue : {{ queue.title }}
    \r\nTitre : {{ ticket.title }}
    \r\nOuvert le : {{ ticket.created|date:\"l j F Y à H:i\" }}
    \r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}
    \r\nPriorité : {{ ticket.get_priority_display }}
    \r\nStatut : {{ ticket.get_status }}
    \r\nAssigné à : {{ ticket.get_assigned_to }}
    \r\nVoir le ticket en ligne pour le mettre à jour (après authentification)

    \r\n\r\n

    Pour mémoire, la description originelle était :

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    " + "html" : "

    Bonjour,

    \r\n\r\n

    Ce courriel indicatif permet de vous prévenir que le ticket {{ ticket.ticket }} ({{ ticket.title }}) pour {{ ticket.submitter_email }} vous a été assigné.

    \r\n\r\n

    \r\nFile d'attente : {{ ticket.ticket }}
    \r\nQueue : {{ queue.title }}
    \r\nTitre : {{ ticket.title }}
    \r\nOuvert le : {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}
    \r\nPriorité : {{ ticket.get_priority_display }}
    \r\nStatut : {{ ticket.get_status }}
    \r\nAssigné à : {{ ticket.get_assigned_to }}
    \r\nVoir le ticket en ligne pour le mettre à jour (après authentification)

    \r\n\r\n

    Pour mémoire, la description originelle était :

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    " }, "model" : "helpdesk.emailtemplate" }, { "pk" : 51, "fields" : { - "html" : "

    Bonjour,

    \r\n\r\n

    Le ticket {{ ticket.ticket }} ('{{ ticket.title }}'){% if ticket.assigned_to %}, assigné à {{ ticket.get_assigned_to }}{% endif %} a été fermé.

    \r\n\r\n

    \r\nFile d'attente : {{ ticket.ticket }}
    \r\nQueue : {{ queue.title }}
    \r\nTitre : {{ ticket.title }}
    \r\nOuvert le : {{ ticket.created|date:\"l j F Y à H:i\" }}
    \r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}
    \r\nPriorité : {{ ticket.get_priority_display }}
    \r\nStatut : {{ ticket.get_status }}
    \r\nAssigné à : {{ ticket.get_assigned_to }}
    \r\nVoir le ticket en ligne pour le mettre à jour (après authentification)

    \r\n\r\n

    Pour mémoire, la description originelle était :

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n

    La résolution est :

    \r\n\r\n
    {{ resolution }}
    ", + "html" : "

    Bonjour,

    \r\n\r\n

    Le ticket {{ ticket.ticket }} ('{{ ticket.title }}'){% if ticket.assigned_to %}, assigné à {{ ticket.get_assigned_to }}{% endif %} a été fermé.

    \r\n\r\n

    \r\nFile d'attente : {{ ticket.ticket }}
    \r\nQueue : {{ queue.title }}
    \r\nTitre : {{ ticket.title }}
    \r\nOuvert le : {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}
    \r\nPriorité : {{ ticket.get_priority_display }}
    \r\nStatut : {{ ticket.get_status }}
    \r\nAssigné à : {{ ticket.get_assigned_to }}
    \r\nVoir le ticket en ligne pour le mettre à jour (après authentification)

    \r\n\r\n

    Pour mémoire, la description originelle était :

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n

    La résolution est :

    \r\n\r\n
    {{ resolution }}
    ", "heading" : "Ticket Fermé", "subject" : "(Fermé)", "template_name" : "closed_cc", - "plain_text" : "Bonjour,\r\n\r\nLe ticket {{ ticket.ticket }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, assigné à {{ ticket.assigned_to }}{% endif %} a été fermé.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l j F Y à H:i\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle était :\r\n\r\n{{ ticket.description }}\r\n\r\nLa résolution est :\r\n\r\n{{ resolution }}\r\n\r\n", + "plain_text" : "Bonjour,\r\n\r\nLe ticket {{ ticket.ticket }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, assigné à {{ ticket.assigned_to }}{% endif %} a été fermé.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle était :\r\n\r\n{{ ticket.description }}\r\n\r\nLa résolution est :\r\n\r\n{{ resolution }}\r\n\r\n", "locale" : "fr" }, "model" : "helpdesk.emailtemplate" @@ -615,12 +615,12 @@ "model" : "helpdesk.emailtemplate", "pk" : 52, "fields" : { - "plain_text" : "Bonjour,\r\n\r\nLe ticket suivant qui vous est actuellement assigné a été fermé.\r\n\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l j F Y à H:i\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }} (authentification obligatoire)\r\n\r\nLa description originelle était :\r\n\r\n{{ ticket.description }}\r\n\r\nLa résolution est :\r\n\r\n{{ resolution }}", + "plain_text" : "Bonjour,\r\n\r\nLe ticket suivant qui vous est actuellement assigné a été fermé.\r\n\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }} (authentification obligatoire)\r\n\r\nLa description originelle était :\r\n\r\n{{ ticket.description }}\r\n\r\nLa résolution est :\r\n\r\n{{ resolution }}", "locale" : "fr", "subject" : "(Fermé - à vous)", "heading" : "Ticket Fermé", "template_name" : "closed_owner", - "html" : "

    Bonjour,

    \r\n\r\n

    \r\nLe ticket suivant qui vous est actuellement assigné a été fermé.

    \r\n\r\n

    \r\nFile d'attente : {{ ticket.ticket }}
    \r\nQueue : {{ queue.title }}
    \r\nTitre : {{ ticket.title }}
    \r\nOuvert le : {{ ticket.created|date:\"l j F Y à H:i\" }}
    \r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}
    \r\nPriorité : {{ ticket.get_priority_display }}
    \r\nStatut : {{ ticket.get_status }}
    \r\nAssigné à : {{ ticket.get_assigned_to }}
    \r\nVoir le ticket en ligne pour le mettre à jour (après authentification)

    \r\n\r\n

    Pour mémoire, la description originelle était :

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n

    La résolution est :

    \r\n\r\n
    {{ resolution }}
    \r\n" + "html" : "

    Bonjour,

    \r\n\r\n

    \r\nLe ticket suivant qui vous est actuellement assigné a été fermé.

    \r\n\r\n

    \r\nFile d'attente : {{ ticket.ticket }}
    \r\nQueue : {{ queue.title }}
    \r\nTitre : {{ ticket.title }}
    \r\nOuvert le : {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}
    \r\nPriorité : {{ ticket.get_priority_display }}
    \r\nStatut : {{ ticket.get_status }}
    \r\nAssigné à : {{ ticket.get_assigned_to }}
    \r\nVoir le ticket en ligne pour le mettre à jour (après authentification)

    \r\n\r\n

    Pour mémoire, la description originelle était :

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n

    La résolution est :

    \r\n\r\n
    {{ resolution }}
    \r\n" } }, { @@ -639,12 +639,12 @@ "model" : "helpdesk.emailtemplate", "pk" : 54, "fields" : { - "html" : "

    Bonjour,

    \r\n\r\n

    Ce courriel indicatif permet de vous prévenir que le ticket {{ ticket.ticket }} ('{{ ticket.title }}') a vu sa priorité augmenté de manière automatique.

    \r\n

    \r\nFile d'attente : {{ ticket.ticket }}
    \r\nQueue : {{ queue.title }}
    \r\nTitre : {{ ticket.title }}
    \r\nOuvert le : {{ ticket.created|date:\"l j F Y à H:i\" }}
    \r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}
    \r\nPriorité : {{ ticket.get_priority_display }}
    \r\nStatut : {{ ticket.get_status }}
    \r\nAssigné à : {{ ticket.get_assigned_to }}
    \r\nVoir le ticket en ligne pour le mettre à jour (après authentification)

    \r\n\r\n

    Pour mémoire, la description originelle était :

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    ", + "html" : "

    Bonjour,

    \r\n\r\n

    Ce courriel indicatif permet de vous prévenir que le ticket {{ ticket.ticket }} ('{{ ticket.title }}') a vu sa priorité augmenté de manière automatique.

    \r\n

    \r\nFile d'attente : {{ ticket.ticket }}
    \r\nQueue : {{ queue.title }}
    \r\nTitre : {{ ticket.title }}
    \r\nOuvert le : {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}
    \r\nPriorité : {{ ticket.get_priority_display }}
    \r\nStatut : {{ ticket.get_status }}
    \r\nAssigné à : {{ ticket.get_assigned_to }}
    \r\nVoir le ticket en ligne pour le mettre à jour (après authentification)

    \r\n\r\n

    Pour mémoire, la description originelle était :

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    ", "heading" : "Priorité du ticket augmentée", "subject" : "(Priorité augmentée)", "template_name" : "escalated_cc", "locale" : "fr", - "plain_text" : "Bonjour,\r\n\r\nCe courriel indicatif permet de vous prévenir que le ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") a vu sa priorité augmenté de manière automatique.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l j F Y à H:i\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle était :\r\n\r\n{{ ticket.description }}\r\n" + "plain_text" : "Bonjour,\r\n\r\nCe courriel indicatif permet de vous prévenir que le ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") a vu sa priorité augmenté de manière automatique.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle était :\r\n\r\n{{ ticket.description }}\r\n" } }, { @@ -665,20 +665,20 @@ "template_name" : "escalated_owner", "heading" : "Priorité de votre ticket augmentée", "subject" : "(Priorité augmentée - à vous)", - "html" : "

    Bonjour,

    \r\n\r\n

    Un ticket qui vous est assigné a vu sa priorité augmenté vu son délai de résolution plus long que prévu.

    \r\n\r\n

    \r\nFile d'attente : {{ ticket.ticket }}
    \r\nQueue : {{ queue.title }}
    \r\nTitre : {{ ticket.title }}
    \r\nOuvert le : {{ ticket.created|date:\"l j F Y à H:i\" }}
    \r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}
    \r\nPriorité : {{ ticket.get_priority_display }}
    \r\nStatut : {{ ticket.get_status }}
    \r\nAssigné à : {{ ticket.get_assigned_to }}
    \r\nVoir le ticket en ligne pour le mettre à jour (après authentification)

    \r\n\r\n

    Pour mémoire, la description originelle était :

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Merci de reprendre ce ticket afin d'essayer de le résoudre le plus vite possible..

    ", + "html" : "

    Bonjour,

    \r\n\r\n

    Un ticket qui vous est assigné a vu sa priorité augmenté vu son délai de résolution plus long que prévu.

    \r\n\r\n

    \r\nFile d'attente : {{ ticket.ticket }}
    \r\nQueue : {{ queue.title }}
    \r\nTitre : {{ ticket.title }}
    \r\nOuvert le : {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}
    \r\nPriorité : {{ ticket.get_priority_display }}
    \r\nStatut : {{ ticket.get_status }}
    \r\nAssigné à : {{ ticket.get_assigned_to }}
    \r\nVoir le ticket en ligne pour le mettre à jour (après authentification)

    \r\n\r\n

    Pour mémoire, la description originelle était :

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Merci de reprendre ce ticket afin d'essayer de le résoudre le plus vite possible..

    ", "locale" : "fr", - "plain_text" : "Bonjour,\r\n\r\nUn ticket qui vous est assigné a vu sa priorité augmenté vu son délai de résolution plus long que prévu.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l j F Y à H:i\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle était :\r\n\r\n{{ ticket.description }}\r\n\r\nMerci de reprendre ce ticket afin d'essayer de le résoudre le plus vite possible.\r\n" + "plain_text" : "Bonjour,\r\n\r\nUn ticket qui vous est assigné a vu sa priorité augmenté vu son délai de résolution plus long que prévu.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle était :\r\n\r\n{{ ticket.description }}\r\n\r\nMerci de reprendre ce ticket afin d'essayer de le résoudre le plus vite possible.\r\n" }, "model" : "helpdesk.emailtemplate" }, { "fields" : { - "html" : "

    Bonjour,

    \r\n\r\n

    Ce courriel indicatif permet de vous prévenir qu'un nouveau ticket a été ouvert.

    \r\n\r\n

    \r\nFile d'attente : {{ ticket.ticket }}
    \r\nQueue : {{ queue.title }}
    \r\nTitre : {{ ticket.title }}
    \r\nOuvert le : {{ ticket.created|date:\"l j F Y à H:i\" }}
    \r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}
    \r\nPriorité : {{ ticket.get_priority_display }}
    \r\nStatut : {{ ticket.get_status }}
    \r\nAssigné à : {{ ticket.get_assigned_to }}
    \r\nVoir le ticket en ligne pour le mettre à jour (après authentification)

    \r\n\r\n

    Description :

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    ", + "html" : "

    Bonjour,

    \r\n\r\n

    Ce courriel indicatif permet de vous prévenir qu'un nouveau ticket a été ouvert.

    \r\n\r\n

    \r\nFile d'attente : {{ ticket.ticket }}
    \r\nQueue : {{ queue.title }}
    \r\nTitre : {{ ticket.title }}
    \r\nOuvert le : {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}
    \r\nPriorité : {{ ticket.get_priority_display }}
    \r\nStatut : {{ ticket.get_status }}
    \r\nAssigné à : {{ ticket.get_assigned_to }}
    \r\nVoir le ticket en ligne pour le mettre à jour (après authentification)

    \r\n\r\n

    Description :

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    ", "heading" : "Nouveau ticket ouvert", "subject" : "(Ouvert)", "template_name" : "newticket_cc", "locale" : "fr", - "plain_text" : "Bonjour,\r\n\r\nCe courriel indicatif permet de vous prévenir qu'un nouveau ticket a été ouvert.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l j F Y à H:i\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nDescription :\r\n{{ ticket.description }}\r\n\r\n" + "plain_text" : "Bonjour,\r\n\r\nCe courriel indicatif permet de vous prévenir qu'un nouveau ticket a été ouvert.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nDescription :\r\n{{ ticket.description }}\r\n\r\n" }, "pk" : 57, "model" : "helpdesk.emailtemplate" @@ -702,9 +702,9 @@ "template_name" : "resolved_cc", "heading" : "Ticket résolu", "subject" : "(Résolu)", - "html" : "

    Bonjour,

    \r\n\r\n

    Le ticket suivant a été résolu.

    \r\n\r\n

    \r\nFile d'attente : {{ ticket.ticket }}
    \r\nQueue : {{ queue.title }}
    \r\nTitre : {{ ticket.title }}
    \r\nOuvert le : {{ ticket.created|date:\"l j F Y à H:i\" }}
    \r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}
    \r\nPriorité : {{ ticket.get_priority_display }}
    \r\nStatut : {{ ticket.get_status }}
    \r\nAssigné à : {{ ticket.get_assigned_to }}
    \r\nVoir le ticket en ligne pour le mettre à jour (après authentification)

    \r\n\r\n

    Pour mémoire, la description originelle était :

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n

    La résolution est :

    \r\n\r\n
    {{ resolution }}
    \r\n\r\n

    \r\nCette information a été envoyée au créateur de ce ticket, qui la confirmera avant que vous puissiez fermer ce ticket.

    ", + "html" : "

    Bonjour,

    \r\n\r\n

    Le ticket suivant a été résolu.

    \r\n\r\n

    \r\nFile d'attente : {{ ticket.ticket }}
    \r\nQueue : {{ queue.title }}
    \r\nTitre : {{ ticket.title }}
    \r\nOuvert le : {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}
    \r\nPriorité : {{ ticket.get_priority_display }}
    \r\nStatut : {{ ticket.get_status }}
    \r\nAssigné à : {{ ticket.get_assigned_to }}
    \r\nVoir le ticket en ligne pour le mettre à jour (après authentification)

    \r\n\r\n

    Pour mémoire, la description originelle était :

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n

    La résolution est :

    \r\n\r\n
    {{ resolution }}
    \r\n\r\n

    \r\nCette information a été envoyée au créateur de ce ticket, qui la confirmera avant que vous puissiez fermer ce ticket.

    ", "locale" : "fr", - "plain_text" : "Bonjour,\r\n\r\nLe ticket suivant a été résolu.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l j F Y à H:i\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle était :\r\n\r\n{{ ticket.description }}\r\n\r\nLa résolution est :\r\n\r\n{{ resolution }}\r\n\r\nCette information a été envoyée au créateur de ce ticket, qui la confirmera avant que vous puissiez fermer ce ticket.\r\n\r\n" + "plain_text" : "Bonjour,\r\n\r\nLe ticket suivant a été résolu.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle était :\r\n\r\n{{ ticket.description }}\r\n\r\nLa résolution est :\r\n\r\n{{ resolution }}\r\n\r\nCette information a été envoyée au créateur de ce ticket, qui la confirmera avant que vous puissiez fermer ce ticket.\r\n\r\n" } }, { @@ -714,8 +714,8 @@ "subject" : "(Résolu - à vous)", "heading" : "Ticket résolu", "template_name" : "resolved_owner", - "html" : "

    Bonjour,

    \r\n\r\n

    Un ticket qui vous est assigné a été résolu.

    \r\n\r\n

    \r\nFile d'attente : {{ ticket.ticket }}
    \r\nQueue : {{ queue.title }}
    \r\nTitre : {{ ticket.title }}
    \r\nOuvert le : {{ ticket.created|date:\"l j F Y à H:i\" }}
    \r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}
    \r\nPriorité : {{ ticket.get_priority_display }}
    \r\nStatut : {{ ticket.get_status }}
    \r\nAssigné à : {{ ticket.get_assigned_to }}
    \r\nVoir le ticket en ligne pour le mettre à jour (après authentification)

    \r\n\r\n

    Pour mémoire, la description originelle était :

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n

    La résolution est :

    \r\n\r\n
    {{ resolution }}
    \r\n\r\n

    \r\nCette information a été envoyée au créateur de ce ticket, qui la confirmera avant que vous puissiez fermer ce ticket.

    ", - "plain_text" : "Bonjour,\r\n\r\nUn ticket qui vous est assigné a été résolu.\r\n\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l j F Y à H:i\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle était :\r\n\r\n{{ ticket.description }}\r\n\r\nLa résolution est :\r\n\r\n{{ resolution }}\r\n\r\nCette information a été envoyée au créateur de ce ticket, qui la confirmera avant que vous puissiez fermer ce ticket.\r\n\r\n", + "html" : "

    Bonjour,

    \r\n\r\n

    Un ticket qui vous est assigné a été résolu.

    \r\n\r\n

    \r\nFile d'attente : {{ ticket.ticket }}
    \r\nQueue : {{ queue.title }}
    \r\nTitre : {{ ticket.title }}
    \r\nOuvert le : {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}
    \r\nPriorité : {{ ticket.get_priority_display }}
    \r\nStatut : {{ ticket.get_status }}
    \r\nAssigné à : {{ ticket.get_assigned_to }}
    \r\nVoir le ticket en ligne pour le mettre à jour (après authentification)

    \r\n\r\n

    Pour mémoire, la description originelle était :

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n

    La résolution est :

    \r\n\r\n
    {{ resolution }}
    \r\n\r\n

    \r\nCette information a été envoyée au créateur de ce ticket, qui la confirmera avant que vous puissiez fermer ce ticket.

    ", + "plain_text" : "Bonjour,\r\n\r\nUn ticket qui vous est assigné a été résolu.\r\n\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle était :\r\n\r\n{{ ticket.description }}\r\n\r\nLa résolution est :\r\n\r\n{{ resolution }}\r\n\r\nCette information a été envoyée au créateur de ce ticket, qui la confirmera avant que vous puissiez fermer ce ticket.\r\n\r\n", "locale" : "fr" } }, @@ -734,12 +734,12 @@ { "model" : "helpdesk.emailtemplate", "fields" : { - "plain_text" : "Bonjour,\r\n\r\nCe courriel indicatif permet de vous prévenir que le ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") par {{ ticket.submitter_email }} a été mis à jour.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l j F Y à H:i\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nDescription originelle :\r\n\r\n{{ ticket.description }}\r\n\r\nLe commentaire suivant a été ajouté :\r\n\r\n{{ comment }}\r\n\r\nCette information {% if private %}n' a pas{% else %}a{% endif %} été envoyé par mail à l'émetteur.\r\n\r\n", + "plain_text" : "Bonjour,\r\n\r\nCe courriel indicatif permet de vous prévenir que le ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") par {{ ticket.submitter_email }} a été mis à jour.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nDescription originelle :\r\n\r\n{{ ticket.description }}\r\n\r\nLe commentaire suivant a été ajouté :\r\n\r\n{{ comment }}\r\n\r\nCette information {% if private %}n' a pas{% else %}a{% endif %} été envoyé par mail à l'émetteur.\r\n\r\n", "locale" : "fr", "heading" : "Ticket mis à jour", "subject" : "(Mis à jour)", "template_name" : "updated_cc", - "html" : "

    Bonjour,

    \r\n\r\n

    Ce courriel indicatif permet de vous prévenir que le ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") par {{ ticket.submitter_email }} a été mis à jour.

    \r\n\r\n

    \r\nFile d'attente : {{ ticket.ticket }}
    \r\nQueue : {{ queue.title }}
    \r\nTitre : {{ ticket.title }}
    \r\nOuvert le : {{ ticket.created|date:\"l j F Y à H:i\" }}
    \r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}
    \r\nPriorité : {{ ticket.get_priority_display }}
    \r\nStatut : {{ ticket.get_status }}
    \r\nAssigné à : {{ ticket.get_assigned_to }}
    \r\nVoir le ticket en ligne pour le mettre à jour (après authentification)

    \r\n\r\n

    Pour mémoire, la description originelle était :

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Le commentaire suivant a été ajouté :

    \r\n\r\n
    {{ comment }}
    \r\n\r\n

    Cette information {% if private %}n' a pas{% else %}a{% endif %} été envoyé par mail à l'émetteur.

    " + "html" : "

    Bonjour,

    \r\n\r\n

    Ce courriel indicatif permet de vous prévenir que le ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") par {{ ticket.submitter_email }} a été mis à jour.

    \r\n\r\n

    \r\nFile d'attente : {{ ticket.ticket }}
    \r\nQueue : {{ queue.title }}
    \r\nTitre : {{ ticket.title }}
    \r\nOuvert le : {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}
    \r\nPriorité : {{ ticket.get_priority_display }}
    \r\nStatut : {{ ticket.get_status }}
    \r\nAssigné à : {{ ticket.get_assigned_to }}
    \r\nVoir le ticket en ligne pour le mettre à jour (après authentification)

    \r\n\r\n

    Pour mémoire, la description originelle était :

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Le commentaire suivant a été ajouté :

    \r\n\r\n
    {{ comment }}
    \r\n\r\n

    Cette information {% if private %}n' a pas{% else %}a{% endif %} été envoyé par mail à l'émetteur.

    " }, "pk" : 62 }, @@ -750,8 +750,8 @@ "heading" : "Ticket mis à jour", "template_name" : "updated_owner", "subject" : "(Mis à jour - à vous)", - "html" : "

    Bonjour,

    \r\n\r\n

    Ce courriel indicatif permet de vous prévenir que le ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") par {{ ticket.submitter_email }}, qui vous est assigné, a été mis à jour.

    \r\n\r\n

    \r\nFile d'attente : {{ ticket.ticket }}
    \r\nQueue : {{ queue.title }}
    \r\nTitre : {{ ticket.title }}
    \r\nOuvert le : {{ ticket.created|date:\"l j F Y à H:i\" }}
    \r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}
    \r\nPriorité : {{ ticket.get_priority_display }}
    \r\nStatut : {{ ticket.get_status }}
    \r\nAssigné à : {{ ticket.get_assigned_to }}
    \r\nVoir le ticket en ligne pour le mettre à jour (après authentification)

    \r\n\r\n

    Pour mémoire, la description originelle était :

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Le commentaire suivant a été ajouté :

    \r\n\r\n
    {{ comment }}
    \r\n\r\n

    Cette information {% if private %}n' a pas{% else %}a{% endif %} été envoyé par mail à l'émetteur.

    ", - "plain_text" : "Hello,\r\n\r\nCe courriel indicatif permet de vous prévenir que le ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") par {{ ticket.submitter_email }}, qui vous est assigné, a été mis à jour.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l j F Y à H:i\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nDescription originelle :\r\n\r\n{{ ticket.description }}\r\n\r\nLe commentaire suivant a été ajouté :\r\n\r\n{{ comment }}\r\n\r\nCette information {% if private %}n' a pas{% else %}a{% endif %} été envoyé par mail à l'émetteur.\r\n\r\n", + "html" : "

    Bonjour,

    \r\n\r\n

    Ce courriel indicatif permet de vous prévenir que le ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") par {{ ticket.submitter_email }}, qui vous est assigné, a été mis à jour.

    \r\n\r\n

    \r\nFile d'attente : {{ ticket.ticket }}
    \r\nQueue : {{ queue.title }}
    \r\nTitre : {{ ticket.title }}
    \r\nOuvert le : {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}
    \r\nPriorité : {{ ticket.get_priority_display }}
    \r\nStatut : {{ ticket.get_status }}
    \r\nAssigné à : {{ ticket.get_assigned_to }}
    \r\nVoir le ticket en ligne pour le mettre à jour (après authentification)

    \r\n\r\n

    Pour mémoire, la description originelle était :

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Le commentaire suivant a été ajouté :

    \r\n\r\n
    {{ comment }}
    \r\n\r\n

    Cette information {% if private %}n' a pas{% else %}a{% endif %} été envoyé par mail à l'émetteur.

    ", + "plain_text" : "Hello,\r\n\r\nCe courriel indicatif permet de vous prévenir que le ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") par {{ ticket.submitter_email }}, qui vous est assigné, a été mis à jour.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Inconnu\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nDescription originelle :\r\n\r\n{{ ticket.description }}\r\n\r\nLe commentaire suivant a été ajouté :\r\n\r\n{{ comment }}\r\n\r\nCette information {% if private %}n' a pas{% else %}a{% endif %} été envoyé par mail à l'émetteur.\r\n\r\n", "locale" : "fr" } }, @@ -770,11 +770,11 @@ { "fields" : { "locale" : "it", - "plain_text" : "Salve,\r\n\r\nTi è stata inviata questa email per informarti che il ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") per {{ ticket.submitter_email }} {% if ticket.assigned_to %}è stato assegnato a {{ ticket.assigned_to }}{% else %}non è più assegnato{% endif %}.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorità: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nLa descrizione del ticket era:\r\n\r\n{{ ticket.description }}", + "plain_text" : "Salve,\r\n\r\nTi è stata inviata questa email per informarti che il ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") per {{ ticket.submitter_email }} {% if ticket.assigned_to %}è stato assegnato a {{ ticket.assigned_to }}{% else %}non è più assegnato{% endif %}.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorità: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nLa descrizione del ticket era:\r\n\r\n{{ ticket.description }}", "template_name" : "assigned_cc", "heading" : "Ticket Assegnato", "subject" : "(Assegnato)", - "html" : "

    Salve,

    \r\n\r\n

    Ti è stata inviata questa email per informarti che il ticket {{ ticket.ticket }} ({{ ticket.title }}) per {{ ticket.submitter_email }} {% if ticket.assigned_to %}è stato assegnato a {{ ticket.assigned_to }}{% else %}non è più assegnato{% endif %}.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nCoda: {{ queue.title }}
    \r\nTitolo: {{ ticket.title }}
    \r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
    \r\nPriorità: {{ ticket.get_priority_display }}
    \r\nStato: {{ ticket.get_status }}
    \r\nAssegnato a: {{ ticket.get_assigned_to }}
    \r\nVedi Online per aggiornare questo ticket (richiede login)

    \r\n\r\n

    Per riferimento, la descrizione del ticket era:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    " + "html" : "

    Salve,

    \r\n\r\n

    Ti è stata inviata questa email per informarti che il ticket {{ ticket.ticket }} ({{ ticket.title }}) per {{ ticket.submitter_email }} {% if ticket.assigned_to %}è stato assegnato a {{ ticket.assigned_to }}{% else %}non è più assegnato{% endif %}.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nCoda: {{ queue.title }}
    \r\nTitolo: {{ ticket.title }}
    \r\nAperto: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
    \r\nPriorità: {{ ticket.get_priority_display }}
    \r\nStato: {{ ticket.get_status }}
    \r\nAssegnato a: {{ ticket.get_assigned_to }}
    \r\nVedi Online per aggiornare questo ticket (richiede login)

    \r\n\r\n

    Per riferimento, la descrizione del ticket era:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    " }, "pk" : 65, "model" : "helpdesk.emailtemplate" @@ -784,8 +784,8 @@ "pk" : 66, "fields" : { "locale" : "it", - "plain_text" : "Salve,\r\n\r\nTi è stata inviata questa email per informarti che ti è stato assegnato il ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") per {{ ticket.submitter_email }}.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorità: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nLa descrizione del ticket è:\r\n\r\n{{ ticket.description }}", - "html" : "

    Salve,

    \r\n\r\n

    Ti è stata inviata questa email per informarti che ti è stato assegnato il ticket {{ ticket.ticket }} ({{ ticket.title }}) per {{ ticket.submitter_email }}.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nCoda: {{ queue.title }}
    \r\nTitolo: {{ ticket.title }}
    \r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
    \r\nPriorità: {{ ticket.get_priority_display }}
    \r\nStato: {{ ticket.get_status }}
    \r\nAssegnato a: {{ ticket.get_assigned_to }}
    \r\nVedi Online per aggiornare questo ticket (richiede login)

    \r\n\r\n

    La descrizione del ticket è:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    ", + "plain_text" : "Salve,\r\n\r\nTi è stata inviata questa email per informarti che ti è stato assegnato il ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") per {{ ticket.submitter_email }}.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorità: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nLa descrizione del ticket è:\r\n\r\n{{ ticket.description }}", + "html" : "

    Salve,

    \r\n\r\n

    Ti è stata inviata questa email per informarti che ti è stato assegnato il ticket {{ ticket.ticket }} ({{ ticket.title }}) per {{ ticket.submitter_email }}.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nCoda: {{ queue.title }}
    \r\nTitolo: {{ ticket.title }}
    \r\nAperto: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
    \r\nPriorità: {{ ticket.get_priority_display }}
    \r\nStato: {{ ticket.get_status }}
    \r\nAssegnato a: {{ ticket.get_assigned_to }}
    \r\nVedi Online per aggiornare questo ticket (richiede login)

    \r\n\r\n

    La descrizione del ticket è:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    ", "template_name" : "assigned_owner", "heading" : "Ticket Assegnato a Te", "subject" : "(Assegnato a Te)" @@ -793,11 +793,11 @@ }, { "fields" : { - "html" : "

    Salve,

    \r\n\r\n

    Il ticket {{ ticket.ticket }} ('{{ ticket.title }}'){% if ticket.assigned_to %}, assegnato a {{ ticket.get_assigned_to }}{% endif %} è stato chiuso.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nCoda: {{ queue.title }}
    \r\nTitolo: {{ ticket.title }}
    \r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
    \r\nPriorità: {{ ticket.get_priority_display }}
    \r\nStato: {{ ticket.get_status }}
    \r\nAssegnato a: {{ ticket.get_assigned_to }}
    \r\nVedi Online per aggiornare questo ticket (richiede login)

    \r\n\r\n

    La descrizione del ticket è:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    La soluzione fornita è:

    \r\n\r\n
    {{ resolution }}
    \r\n\r\n

    Se vuoi vedere questo ticket online, puoi visitare l'indirizzo {{ ticket.staff_url }}.

    ", + "html" : "

    Salve,

    \r\n\r\n

    Il ticket {{ ticket.ticket }} ('{{ ticket.title }}'){% if ticket.assigned_to %}, assegnato a {{ ticket.get_assigned_to }}{% endif %} è stato chiuso.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nCoda: {{ queue.title }}
    \r\nTitolo: {{ ticket.title }}
    \r\nAperto: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
    \r\nPriorità: {{ ticket.get_priority_display }}
    \r\nStato: {{ ticket.get_status }}
    \r\nAssegnato a: {{ ticket.get_assigned_to }}
    \r\nVedi Online per aggiornare questo ticket (richiede login)

    \r\n\r\n

    La descrizione del ticket è:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    La soluzione fornita è:

    \r\n\r\n
    {{ resolution }}
    \r\n\r\n

    Se vuoi vedere questo ticket online, puoi visitare l'indirizzo {{ ticket.staff_url }}.

    ", "heading" : "Ticket Chiuso", "subject" : "(Closed)", "template_name" : "closed_cc", - "plain_text" : "Salve,\r\n\r\nIl ticket {{ ticket.ticket }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, assegnato a {{ ticket.assigned_to }}{% endif %} è stato chiuso.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorità: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nLa descrizione del ticket è:\r\n\r\n{{ ticket.description }}\r\n\r\nLa soluzione fornita è:\r\n\r\n{{ resolution }}", + "plain_text" : "Salve,\r\n\r\nIl ticket {{ ticket.ticket }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, assegnato a {{ ticket.assigned_to }}{% endif %} è stato chiuso.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorità: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nLa descrizione del ticket è:\r\n\r\n{{ ticket.description }}\r\n\r\nLa soluzione fornita è:\r\n\r\n{{ resolution }}", "locale" : "it" }, "pk" : 67, @@ -805,12 +805,12 @@ }, { "fields" : { - "plain_text" : "Salve,\r\n\r\nIl seguente ticket, attualmente assegnato a te, è stato chiuso.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorità: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nSe vuoi vedere il ticket online, puoi visitare l'indirizzo {{ ticket.staff_url }}.", + "plain_text" : "Salve,\r\n\r\nIl seguente ticket, attualmente assegnato a te, è stato chiuso.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorità: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nSe vuoi vedere il ticket online, puoi visitare l'indirizzo {{ ticket.staff_url }}.", "locale" : "it", "heading" : "Ticket Chiuso", "template_name" : "closed_owner", "subject" : "(Chiuso)", - "html" : "

    Salve,

    \r\n\r\n

    Il seguente ticket, attualmente assegnato a te, è stato chiuso.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nCoda: {{ queue.title }}
    \r\nTitolo: {{ ticket.title }}
    \r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
    \r\nPriorità: {{ ticket.get_priority_display }}
    \r\nStato: {{ ticket.get_status }}
    \r\nAssegnato a: {{ ticket.get_assigned_to }}
    \r\nVedi Online per aggiornare questo ticket (richiede login)

    \r\n\r\n

    La descrizione del ticket è:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    La soluzione fornita è:

    \r\n\r\n
    {{ ticket.resolution }}
    " + "html" : "

    Salve,

    \r\n\r\n

    Il seguente ticket, attualmente assegnato a te, è stato chiuso.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nCoda: {{ queue.title }}
    \r\nTitolo: {{ ticket.title }}
    \r\nAperto: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
    \r\nPriorità: {{ ticket.get_priority_display }}
    \r\nStato: {{ ticket.get_status }}
    \r\nAssegnato a: {{ ticket.get_assigned_to }}
    \r\nVedi Online per aggiornare questo ticket (richiede login)

    \r\n\r\n

    La descrizione del ticket è:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    La soluzione fornita è:

    \r\n\r\n
    {{ ticket.resolution }}
    " }, "pk" : 68, "model" : "helpdesk.emailtemplate" @@ -830,8 +830,8 @@ { "fields" : { "locale" : "it", - "plain_text" : "Salve,\r\n\r\nTi è stata inviata questa email per informarti che la priorità del ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") è stata aumentata automaticamente.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorità: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nLa descrizione originale del ticket era:\r\n\r\n{{ ticket.description }}", - "html" : "

    Salve,

    \r\n\r\n

    Ti è stata inviata questa email per informarti che la priorità del ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") è stata aumentata automaticamente.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nCoda: {{ queue.title }}
    \r\nTitolo: {{ ticket.title }}
    \r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
    \r\nPriorità: {{ ticket.get_priority_display }}
    \r\nStato: {{ ticket.get_status }}
    \r\nAssegnato a: {{ ticket.get_assigned_to }}
    \r\nVedi Online per aggiornare questo ticket (richiede login)

    \r\n\r\n

    Per riferimento, la descrizione originale del ticket era:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    ", + "plain_text" : "Salve,\r\n\r\nTi è stata inviata questa email per informarti che la priorità del ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") è stata aumentata automaticamente.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorità: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nLa descrizione originale del ticket era:\r\n\r\n{{ ticket.description }}", + "html" : "

    Salve,

    \r\n\r\n

    Ti è stata inviata questa email per informarti che la priorità del ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") è stata aumentata automaticamente.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nCoda: {{ queue.title }}
    \r\nTitolo: {{ ticket.title }}
    \r\nAperto: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
    \r\nPriorità: {{ ticket.get_priority_display }}
    \r\nStato: {{ ticket.get_status }}
    \r\nAssegnato a: {{ ticket.get_assigned_to }}
    \r\nVedi Online per aggiornare questo ticket (richiede login)

    \r\n\r\n

    Per riferimento, la descrizione originale del ticket era:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    ", "heading" : "Priorità Aumentata", "template_name" : "escalated_cc", "subject" : "(Priorità)" @@ -843,9 +843,9 @@ "model" : "helpdesk.emailtemplate", "pk" : 71, "fields" : { - "plain_text" : "Salve,\r\n\r\nLa priorità di un ticket a te assegnato è stata automaticamente aumentata in quanto questo è rimasto aperto più del previsto.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorità: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nLa descrizione originale del ticket era:\r\n\r\n{{ ticket.description }}\r\n\r\nRiesamina questo ticket e cerca di fornire una soluzione al più presto.", + "plain_text" : "Salve,\r\n\r\nLa priorità di un ticket a te assegnato è stata automaticamente aumentata in quanto questo è rimasto aperto più del previsto.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorità: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nLa descrizione originale del ticket era:\r\n\r\n{{ ticket.description }}\r\n\r\nRiesamina questo ticket e cerca di fornire una soluzione al più presto.", "locale" : "it", - "html" : "

    Salve,

    \r\n\r\n

    La priorità di un ticket a te assegnato è stata automaticamente aumentata in quanto questo è rimasto aperto più del previsto.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nCoda: {{ queue.title }}
    \r\nTitolo: {{ ticket.title }}
    \r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
    \r\nPriorità: {{ ticket.get_priority_display }}
    \r\nStato: {{ ticket.get_status }}
    \r\nAssegnato a: {{ ticket.get_assigned_to }}
    \r\nVedi Online per aggiornare questo ticket (richiede login)

    \r\n\r\n

    Per riferimento, la descrizione originale del ticket era:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    ", + "html" : "

    Salve,

    \r\n\r\n

    La priorità di un ticket a te assegnato è stata automaticamente aumentata in quanto questo è rimasto aperto più del previsto.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nCoda: {{ queue.title }}
    \r\nTitolo: {{ ticket.title }}
    \r\nAperto: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
    \r\nPriorità: {{ ticket.get_priority_display }}
    \r\nStato: {{ ticket.get_status }}
    \r\nAssegnato a: {{ ticket.get_assigned_to }}
    \r\nVedi Online per aggiornare questo ticket (richiede login)

    \r\n\r\n

    Per riferimento, la descrizione originale del ticket era:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    ", "subject" : "(Priorità)", "heading" : "La Priorità di un Ticket Assegnato a Te è Stata Aumentata", "template_name" : "escalated_owner" @@ -867,11 +867,11 @@ "model" : "helpdesk.emailtemplate", "pk" : 73, "fields" : { - "html" : "

    Salve,

    \r\n\r\n

    Questa email ti è stata inviata per informarti che è stato aperto un nuovo ticket.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nCoda: {{ queue.title }}
    \r\nTitolo: {{ ticket.title }}
    \r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
    \r\nPriorità: {{ ticket.get_priority_display }}
    \r\nStato: {{ ticket.get_status }}
    \r\nVedi Online per aggiornare questo ticket (richiede login)

    \r\n\r\n

    Descrizione:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    ", + "html" : "

    Salve,

    \r\n\r\n

    Questa email ti è stata inviata per informarti che è stato aperto un nuovo ticket.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nCoda: {{ queue.title }}
    \r\nTitolo: {{ ticket.title }}
    \r\nAperto: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
    \r\nPriorità: {{ ticket.get_priority_display }}
    \r\nStato: {{ ticket.get_status }}
    \r\nVedi Online per aggiornare questo ticket (richiede login)

    \r\n\r\n

    Descrizione:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    ", "heading" : "Nuovo Ticket Aperto", "template_name" : "newticket_cc", "subject" : "(Aperto)", - "plain_text" : "Salve,\r\n\r\nQuesta email ti è stata inviata per informarti che è stato aperto un nuovo ticket.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorità: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nDescrizione:\r\n{{ ticket.description }}", + "plain_text" : "Salve,\r\n\r\nQuesta email ti è stata inviata per informarti che è stato aperto un nuovo ticket.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorità: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nDescrizione:\r\n{{ ticket.description }}", "locale" : "it" } }, @@ -890,24 +890,24 @@ { "model" : "helpdesk.emailtemplate", "fields" : { - "plain_text" : "Salve,\r\n\r\nIl seguente ticket è stato risolto:\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorità: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nLa descrizione del ticket è:\r\n\r\n{{ ticket.description }}\r\n\r\nLa risoluzione fornita è:\r\n\r\n{{ ticket.resolution }}\r\n\r\nLa risoluzione è stata inviata al proprietario del ticket, che dovrà verificarla prima che il ticket possa essere chiuso.", + "plain_text" : "Salve,\r\n\r\nIl seguente ticket è stato risolto:\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorità: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nLa descrizione del ticket è:\r\n\r\n{{ ticket.description }}\r\n\r\nLa risoluzione fornita è:\r\n\r\n{{ ticket.resolution }}\r\n\r\nLa risoluzione è stata inviata al proprietario del ticket, che dovrà verificarla prima che il ticket possa essere chiuso.", "locale" : "it", "heading" : "Ticket Risolto", "subject" : "(Risolto)", "template_name" : "resolved_cc", - "html" : "

    Salve,

    \r\n\r\n

    Il seguente ticket è stato risolto:

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nCoda: {{ queue.title }}
    \r\nTitolo: {{ ticket.title }}
    \r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
    \r\nPriorità: {{ ticket.get_priority_display }}
    \r\nStato: {{ ticket.get_status }}
    \r\nAssegnato a: {{ ticket.get_assigned_to }}
    \r\nVedi Online per aggiornare questo ticket (richiede login)

    \r\n\r\n

    Per riferimento, la descrizione originale del ticket era:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    La risoluzione aggiunta era:

    \r\n\r\n
    {{ ticket.resolution }}
    \r\n\r\n

    La risoluzione è stata inviata al proprietario del ticket, che dovrà verificarla prima che il ticket possa essere chiuso.

    " + "html" : "

    Salve,

    \r\n\r\n

    Il seguente ticket è stato risolto:

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nCoda: {{ queue.title }}
    \r\nTitolo: {{ ticket.title }}
    \r\nAperto: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
    \r\nPriorità: {{ ticket.get_priority_display }}
    \r\nStato: {{ ticket.get_status }}
    \r\nAssegnato a: {{ ticket.get_assigned_to }}
    \r\nVedi Online per aggiornare questo ticket (richiede login)

    \r\n\r\n

    Per riferimento, la descrizione originale del ticket era:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    La risoluzione aggiunta era:

    \r\n\r\n
    {{ ticket.resolution }}
    \r\n\r\n

    La risoluzione è stata inviata al proprietario del ticket, che dovrà verificarla prima che il ticket possa essere chiuso.

    " }, "pk" : 75 }, { "model" : "helpdesk.emailtemplate", "fields" : { - "plain_text" : "Salve,\r\n\r\nun ticket a te assegnato è stato risolto.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorità: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nLa descrizione del ticket è:\r\n\r\n{{ ticket.description }}\r\n\r\nLa risoluzione fornita è:\r\n\r\n{{ ticket.resolution }}\r\n\r\nLa risoluzione è stata inviata al proprietario del ticket, che dovrà verificarla prima che il ticket possa essere chiuso.", + "plain_text" : "Salve,\r\n\r\nun ticket a te assegnato è stato risolto.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorità: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nLa descrizione del ticket è:\r\n\r\n{{ ticket.description }}\r\n\r\nLa risoluzione fornita è:\r\n\r\n{{ ticket.resolution }}\r\n\r\nLa risoluzione è stata inviata al proprietario del ticket, che dovrà verificarla prima che il ticket possa essere chiuso.", "locale" : "it", "heading" : "Ticket Risolto", "template_name" : "resolved_owner", "subject" : "(Risolto)", - "html" : "

    Salve,

    \r\n\r\n

    Un ticket a te assegnato è stato risolto.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nCoda: {{ queue.title }}
    \r\nTitolo: {{ ticket.title }}
    \r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
    \r\nPriorità: {{ ticket.get_priority_display }}
    \r\nStato: {{ ticket.get_status }}
    \r\nAssegnato a: {{ ticket.get_assigned_to }}
    \r\nVedi Online per aggiornare questo ticket (richiede login)

    \r\n\r\n

    La descrizione del ticket è:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    La risoluzione fornita è:

    \r\n\r\n
    {{ ticket.resolution }}
    \r\n\r\n

    La risoluzione è stata inviata al proprietario del ticket, che dovrà verificarla prima che il ticket possa essere chiuso.

    " + "html" : "

    Salve,

    \r\n\r\n

    Un ticket a te assegnato è stato risolto.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nCoda: {{ queue.title }}
    \r\nTitolo: {{ ticket.title }}
    \r\nAperto: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
    \r\nPriorità: {{ ticket.get_priority_display }}
    \r\nStato: {{ ticket.get_status }}
    \r\nAssegnato a: {{ ticket.get_assigned_to }}
    \r\nVedi Online per aggiornare questo ticket (richiede login)

    \r\n\r\n

    La descrizione del ticket è:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    La risoluzione fornita è:

    \r\n\r\n
    {{ ticket.resolution }}
    \r\n\r\n

    La risoluzione è stata inviata al proprietario del ticket, che dovrà verificarla prima che il ticket possa essere chiuso.

    " }, "pk" : 76 }, @@ -925,12 +925,12 @@ }, { "fields" : { - "html" : "

    Salve,

    \r\n\r\n

    Questa email ti è stata inviata per informarti che il ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") per {{ ticket.submitter_email }} è stato aggiornato.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nCoda: {{ queue.title }}
    \r\nTitolo: {{ ticket.title }}
    \r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
    \r\nPriorità: {{ ticket.get_priority_display }}
    \r\nStato: {{ ticket.get_status }}
    \r\nAssegnato a: {{ ticket.get_assigned_to }}
    \r\nVedi Online per aggiornare questo ticket (richiede login)

    \r\n\r\n

    Per riferimento, la descrizione originale era:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Il seguente commento è stato aggiunto:

    \r\n\r\n
    {{ comment }}
    \r\n\r\n

    Questa informazione{% if private %} non{% endif %} è stata inviata al proprietario del ticket.

    ", + "html" : "

    Salve,

    \r\n\r\n

    Questa email ti è stata inviata per informarti che il ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") per {{ ticket.submitter_email }} è stato aggiornato.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nCoda: {{ queue.title }}
    \r\nTitolo: {{ ticket.title }}
    \r\nAperto: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
    \r\nPriorità: {{ ticket.get_priority_display }}
    \r\nStato: {{ ticket.get_status }}
    \r\nAssegnato a: {{ ticket.get_assigned_to }}
    \r\nVedi Online per aggiornare questo ticket (richiede login)

    \r\n\r\n

    Per riferimento, la descrizione originale era:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Il seguente commento è stato aggiunto:

    \r\n\r\n
    {{ comment }}
    \r\n\r\n

    Questa informazione{% if private %} non{% endif %} è stata inviata al proprietario del ticket.

    ", "heading" : "Ticket Aggiornato", "template_name" : "updated_cc", "subject" : "(Aggiornato)", "locale" : "it", - "plain_text" : "Salve,\r\n\r\nQuesta email ti è stata inviata per informarti che il ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") per {{ ticket.submitter_email }} è stato aggiornato.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorità: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nDescrizione originale:\r\n\r\n{{ ticket.description }}\r\n\r\nIl seguente commento è stato aggiunto:\r\n\r\n{{ comment }}\r\n\r\nQuesta informazione{% if private %} non{% endif %} è stata inviata al proprietario del ticket.\r\n\r\nSe vuoi vedere il ticket online, puoi visitare l'indirizzo {{ ticket.staff_url }}." + "plain_text" : "Salve,\r\n\r\nQuesta email ti è stata inviata per informarti che il ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") per {{ ticket.submitter_email }} è stato aggiornato.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorità: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nDescrizione originale:\r\n\r\n{{ ticket.description }}\r\n\r\nIl seguente commento è stato aggiunto:\r\n\r\n{{ comment }}\r\n\r\nQuesta informazione{% if private %} non{% endif %} è stata inviata al proprietario del ticket.\r\n\r\nSe vuoi vedere il ticket online, puoi visitare l'indirizzo {{ ticket.staff_url }}." }, "pk" : 78, "model" : "helpdesk.emailtemplate" @@ -938,8 +938,8 @@ { "fields" : { "locale" : "it", - "plain_text" : "Salve,\r\n\r\nTi è stata inviata questa email per informarti che il ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") per {{ ticket.submitter_email }}, a te assegnato, è stato aggiornato.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorità: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nDescrizione originale:\r\n\r\n{{ ticket.description }}\r\n\r\nIl seguente commento è stato aggiunto:\r\n\r\n{{ comment }}\r\n\r\nQuesta informazione{% if private %} non{% endif %} è stata inviata al proprietario del ticket.\r\n\r\nSe vuoi vedere il ticket online, puoi visitare l'indirizzo {{ ticket.staff_url }}.", - "html" : "

    Salve,

    \r\n\r\n

    Ti è stata inviata questa email per informarti che il ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") per {{ ticket.submitter_email }}, a te assegnato, è stato aggiornato.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nCoda: {{ queue.title }}
    \r\nTitolo: {{ ticket.title }}
    \r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
    \r\nPriorità: {{ ticket.get_priority_display }}
    \r\nStato: {{ ticket.get_status }}
    \r\nAssegnato a: {{ ticket.get_assigned_to }}
    \r\nVedi Online per aggiornare questo ticket (richiede login)

    \r\n\r\n

    Per riferimento, la descrizione originale del ticket era:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Il seguente commento è stato aggiunto:

    \r\n\r\n
    {{ comment }}
    \r\n\r\n

    Questa informazione{% if private %} non{% endif %} è stata inviata al proprietario del ticket.

    ", + "plain_text" : "Salve,\r\n\r\nTi è stata inviata questa email per informarti che il ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") per {{ ticket.submitter_email }}, a te assegnato, è stato aggiornato.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorità: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nDescrizione originale:\r\n\r\n{{ ticket.description }}\r\n\r\nIl seguente commento è stato aggiunto:\r\n\r\n{{ comment }}\r\n\r\nQuesta informazione{% if private %} non{% endif %} è stata inviata al proprietario del ticket.\r\n\r\nSe vuoi vedere il ticket online, puoi visitare l'indirizzo {{ ticket.staff_url }}.", + "html" : "

    Salve,

    \r\n\r\n

    Ti è stata inviata questa email per informarti che il ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") per {{ ticket.submitter_email }}, a te assegnato, è stato aggiornato.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nCoda: {{ queue.title }}
    \r\nTitolo: {{ ticket.title }}
    \r\nAperto: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
    \r\nPriorità: {{ ticket.get_priority_display }}
    \r\nStato: {{ ticket.get_status }}
    \r\nAssegnato a: {{ ticket.get_assigned_to }}
    \r\nVedi Online per aggiornare questo ticket (richiede login)

    \r\n\r\n

    Per riferimento, la descrizione originale del ticket era:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Il seguente commento è stato aggiunto:

    \r\n\r\n
    {{ comment }}
    \r\n\r\n

    Questa informazione{% if private %} non{% endif %} è stata inviata al proprietario del ticket.

    ", "heading" : "Ticket Aggiornato", "subject" : "(Updated)", "template_name" : "updated_owner" @@ -962,12 +962,12 @@ { "pk" : 81, "fields" : { - "html" : "

    Hola,

    \r\n\r\n

    Este e-mail es para informar que el Ticket {{ ticket.ticket }} ({{ ticket.title }}) por {{ ticket.submitter_email }} {% if ticket.assigned_to %} ha sido asignado a {{ ticket.assigned_to }}{% else %} no ha sido asignado{% endif %}.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nCola: {{ queue.title }}
    \r\nTítulo: {{ ticket.title }}
    \r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}
    \r\nPrioridad: {{ ticket.get_priority_display }}
    \r\nEstado: {{ ticket.get_status }}
    \r\nAsignado a: {{ ticket.get_assigned_to }}
    \r\nVer online para actualizar este Ticket (login requerido)

    \r\n\r\n

    La descripción original es:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    ", + "html" : "

    Hola,

    \r\n\r\n

    Este e-mail es para informar que el Ticket {{ ticket.ticket }} ({{ ticket.title }}) por {{ ticket.submitter_email }} {% if ticket.assigned_to %} ha sido asignado a {{ ticket.assigned_to }}{% else %} no ha sido asignado{% endif %}.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nCola: {{ queue.title }}
    \r\nTítulo: {{ ticket.title }}
    \r\nCreado: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}
    \r\nPrioridad: {{ ticket.get_priority_display }}
    \r\nEstado: {{ ticket.get_status }}
    \r\nAsignado a: {{ ticket.get_assigned_to }}
    \r\nVer online para actualizar este Ticket (login requerido)

    \r\n\r\n

    La descripción original es:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    ", "heading" : "Ticket asignado", "template_name" : "assigned_cc", "subject" : "(Asignado)", "locale" : "es", - "plain_text" : "Hola,\r\n\r\nEste e-mail es para informar que el Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") por {{ ticket.submitter_email }}{% if ticket.assigned_to %} ha sido asignado a {{ ticket.assigned_to }}{% else %} no ha sido asignado{% endif %}.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }}\r\n\r\nLa descripción original es:\r\n\r\n{{ ticket.description }}\r\n\r\n" + "plain_text" : "Hola,\r\n\r\nEste e-mail es para informar que el Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") por {{ ticket.submitter_email }}{% if ticket.assigned_to %} ha sido asignado a {{ ticket.assigned_to }}{% else %} no ha sido asignado{% endif %}.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }}\r\n\r\nLa descripción original es:\r\n\r\n{{ ticket.description }}\r\n\r\n" }, "model" : "helpdesk.emailtemplate" }, @@ -977,9 +977,9 @@ "template_name" : "assigned_owner", "heading" : "Le asignaron un Ticket", "subject" : "(Asignado a ud)", - "html" : "

    Hola,

    \r\n\r\n

    Este e-mail es para informar que el Ticket {{ ticket.ticket }} ({{ ticket.title }}) por {{ ticket.submitter_email }} ha sido asignado a usted.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nCola: {{ queue.title }}
    \r\nTítulo: {{ ticket.title }}
    \r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}
    \r\nPrioridad: {{ ticket.get_priority_display }}
    \r\nEstado: {{ ticket.get_status }}
    \r\nAsignado a: USTED
    \r\nVer online para actualizar el Ticket (login requerido)

    \r\n\r\n

    La descripción original es:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    ", + "html" : "

    Hola,

    \r\n\r\n

    Este e-mail es para informar que el Ticket {{ ticket.ticket }} ({{ ticket.title }}) por {{ ticket.submitter_email }} ha sido asignado a usted.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nCola: {{ queue.title }}
    \r\nTítulo: {{ ticket.title }}
    \r\nCreado: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}
    \r\nPrioridad: {{ ticket.get_priority_display }}
    \r\nEstado: {{ ticket.get_status }}
    \r\nAsignado a: USTED
    \r\nVer online para actualizar el Ticket (login requerido)

    \r\n\r\n

    La descripción original es:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    ", "locale" : "es", - "plain_text" : "Hola,\r\n\r\nEste e-mail es para informar que el Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") por {{ ticket.submitter_email }} ha sido asignado a usted.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado: USTED\r\nVer online: {{ ticket.staff_url }}\r\n\r\nLa descripción original del ticket es:\r\n\r\n{{ ticket.description }}\r\n\r\n" + "plain_text" : "Hola,\r\n\r\nEste e-mail es para informar que el Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") por {{ ticket.submitter_email }} ha sido asignado a usted.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado: USTED\r\nVer online: {{ ticket.staff_url }}\r\n\r\nLa descripción original del ticket es:\r\n\r\n{{ ticket.description }}\r\n\r\n" }, "pk" : 82 }, @@ -989,9 +989,9 @@ "heading" : "Ticket cerrado", "template_name" : "closed_cc", "subject" : "(Cerrado)", - "html" : "

    Hola,

    \r\n\r\n

    El Ticket {{ ticket.ticket }} ('{{ ticket.title }}'){% if ticket.assigned_to %}, asignado a {{ ticket.get_assigned_to }}{% endif %} ha sido cerrado.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nCola: {{ queue.title }}
    \r\nTítulo: {{ ticket.title }}
    \r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}
    \r\nPrioridad: {{ ticket.get_priority_display }}
    \r\nEstado: {{ ticket.get_status }}
    \r\nAsignado a: {{ ticket.get_assigned_to }}
    \r\nVer online para actualizar este Ticket (login requerido)

    \r\n\r\n

    La descripción original es:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    La solución dada fue:

    \r\n\r\n
    {{ resolution }}
    \r\n\r\n

    Para ver este Ticket online, por favor visite {{ ticket.staff_url }}.

    ", + "html" : "

    Hola,

    \r\n\r\n

    El Ticket {{ ticket.ticket }} ('{{ ticket.title }}'){% if ticket.assigned_to %}, asignado a {{ ticket.get_assigned_to }}{% endif %} ha sido cerrado.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nCola: {{ queue.title }}
    \r\nTítulo: {{ ticket.title }}
    \r\nCreado: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}
    \r\nPrioridad: {{ ticket.get_priority_display }}
    \r\nEstado: {{ ticket.get_status }}
    \r\nAsignado a: {{ ticket.get_assigned_to }}
    \r\nVer online para actualizar este Ticket (login requerido)

    \r\n\r\n

    La descripción original es:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    La solución dada fue:

    \r\n\r\n
    {{ resolution }}
    \r\n\r\n

    Para ver este Ticket online, por favor visite {{ ticket.staff_url }}.

    ", "locale" : "es", - "plain_text" : "Hola,\r\n\r\nEl Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, asignado a {{ ticket.assigned_to }}{% endif %} ha sido cerrado.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nLa descripción original es:\r\n\r\n{{ ticket.description }}\r\n\r\nLa solución dada fue:\r\n\r\n{{ resolution }}\r\n\r\n" + "plain_text" : "Hola,\r\n\r\nEl Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, asignado a {{ ticket.assigned_to }}{% endif %} ha sido cerrado.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nLa descripción original es:\r\n\r\n{{ ticket.description }}\r\n\r\nLa solución dada fue:\r\n\r\n{{ resolution }}\r\n\r\n" }, "pk" : 83 }, @@ -1000,9 +1000,9 @@ "subject" : "(Cerrado)", "heading" : "Ticket cerrado", "template_name" : "closed_owner", - "html" : "

    Hola,

    \r\n\r\n

    El siguiente Ticket asignado a usted ha sido cerrado.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nCola: {{ queue.title }}
    \r\nTítulo: {{ ticket.title }}
    \r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}
    \r\nPrioridad: {{ ticket.get_priority_display }}
    \r\nEstado: {{ ticket.get_status }}
    \r\nAsignado a: {{ ticket.get_assigned_to }}
    \r\nVer online para actualizar este Ticket (login requerido)

    \r\n\r\n

    La descripción original es:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    La solución dada fue:

    \r\n\r\n
    {{ ticket.resolution }}
    ", + "html" : "

    Hola,

    \r\n\r\n

    El siguiente Ticket asignado a usted ha sido cerrado.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nCola: {{ queue.title }}
    \r\nTítulo: {{ ticket.title }}
    \r\nCreado: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}
    \r\nPrioridad: {{ ticket.get_priority_display }}
    \r\nEstado: {{ ticket.get_status }}
    \r\nAsignado a: {{ ticket.get_assigned_to }}
    \r\nVer online para actualizar este Ticket (login requerido)

    \r\n\r\n

    La descripción original es:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    La solución dada fue:

    \r\n\r\n
    {{ ticket.resolution }}
    ", "locale" : "es", - "plain_text" : "Hola,\r\n\r\nEl siguiente Ticket asignado a usted ha sido cerrado.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nPara ver este Ticket online, por favor visite {{ ticket.staff_url }}.\r\n\r\n" + "plain_text" : "Hola,\r\n\r\nEl siguiente Ticket asignado a usted ha sido cerrado.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nPara ver este Ticket online, por favor visite {{ ticket.staff_url }}.\r\n\r\n" }, "pk" : 84, "model" : "helpdesk.emailtemplate" @@ -1025,8 +1025,8 @@ "subject" : "(Escalado)", "heading" : "Ticket escalado", "template_name" : "escalated_cc", - "html" : "

    Hola,

    \r\n\r\n

    Este e-mail es para informar que el Ticket {{ ticket.ticket }} ('{{ ticket.title }}') ha sido escalado automáticamente.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nCola: {{ queue.title }}
    \r\nTítulo: {{ ticket.title }}
    \r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}
    \r\nPrioridad: {{ ticket.get_priority_display }}
    \r\nEstado: {{ ticket.get_status }}
    \r\nAsignado a: {{ ticket.get_assigned_to }}
    \r\nVer online para actualizar este Ticket (login requerido)

    \r\n\r\n

    La descripción original es:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    ", - "plain_text" : "Hola,\r\n\r\nEste e-mail es para informar que el Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") ha sido escalado automáticamente.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nLa descripción original es:\r\n\r\n{{ ticket.description }}\r\n\r\n", + "html" : "

    Hola,

    \r\n\r\n

    Este e-mail es para informar que el Ticket {{ ticket.ticket }} ('{{ ticket.title }}') ha sido escalado automáticamente.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nCola: {{ queue.title }}
    \r\nTítulo: {{ ticket.title }}
    \r\nCreado: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}
    \r\nPrioridad: {{ ticket.get_priority_display }}
    \r\nEstado: {{ ticket.get_status }}
    \r\nAsignado a: {{ ticket.get_assigned_to }}
    \r\nVer online para actualizar este Ticket (login requerido)

    \r\n\r\n

    La descripción original es:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    ", + "plain_text" : "Hola,\r\n\r\nEste e-mail es para informar que el Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") ha sido escalado automáticamente.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nLa descripción original es:\r\n\r\n{{ ticket.description }}\r\n\r\n", "locale" : "es" }, "model" : "helpdesk.emailtemplate" @@ -1045,12 +1045,12 @@ }, { "fields" : { - "html" : "

    Hola,

    \r\n\r\n

    Un Ticket asignado a usted ha sido automaticamente escalado ya que ha estado abierto por mas tiempo del esperado.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nCola: {{ queue.title }}
    \r\nTítulo: {{ ticket.title }}
    \r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}
    \r\nPrioridad: {{ ticket.get_priority_display }}
    \r\nEstado: {{ ticket.get_status }}
    \r\nAsignado a: {{ ticket.get_assigned_to }}
    \r\nVer online para actualizar este Ticket (login requerido)

    \r\n\r\n

    La descripción original es:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    ", + "html" : "

    Hola,

    \r\n\r\n

    Un Ticket asignado a usted ha sido automaticamente escalado ya que ha estado abierto por mas tiempo del esperado.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nCola: {{ queue.title }}
    \r\nTítulo: {{ ticket.title }}
    \r\nCreado: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}
    \r\nPrioridad: {{ ticket.get_priority_display }}
    \r\nEstado: {{ ticket.get_status }}
    \r\nAsignado a: {{ ticket.get_assigned_to }}
    \r\nVer online para actualizar este Ticket (login requerido)

    \r\n\r\n

    La descripción original es:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    ", "heading" : "El Ticket asignado a usted ha sido escalado", "template_name" : "escalated_owner", "subject" : "(Escalado)", "locale" : "es", - "plain_text" : "Hola,\r\n\r\nUn Ticket asignado a usted ha sido automaticamente escalado ya que ha estado abierto por mas tiempo del esperado.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nLa descripción original es::\r\n\r\n{{ ticket.description }}\r\n\r\nPor favor revisar este Ticket e intentar dar una solución tan pronto como sea posible.\r\n\r\n" + "plain_text" : "Hola,\r\n\r\nUn Ticket asignado a usted ha sido automaticamente escalado ya que ha estado abierto por mas tiempo del esperado.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nLa descripción original es::\r\n\r\n{{ ticket.description }}\r\n\r\nPor favor revisar este Ticket e intentar dar una solución tan pronto como sea posible.\r\n\r\n" }, "pk" : 88, "model" : "helpdesk.emailtemplate" @@ -1058,12 +1058,12 @@ { "model" : "helpdesk.emailtemplate", "fields" : { - "plain_text" : "Hola,\r\n\r\nEste e-mail es para informar que un Ticket ha sido creado.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nDescripción:\r\n{{ ticket.description }}\r\n\r\n", + "plain_text" : "Hola,\r\n\r\nEste e-mail es para informar que un Ticket ha sido creado.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nDescripción:\r\n{{ ticket.description }}\r\n\r\n", "locale" : "es", "subject" : "(Creado)", "heading" : "Nuevo Ticket creado", "template_name" : "newticket_cc", - "html" : "

    Hola,

    \r\n\r\n

    Este e-mail es para informar que un Ticket ha sido creado.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nCola: {{ queue.title }}
    \r\nTítulo: {{ ticket.title }}
    \r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}
    \r\nPrioridad: {{ ticket.get_priority_display }}
    \r\nEstado: {{ ticket.get_status }}
    \r\nVer online para actualizar este Ticket (login requerido)

    \r\n\r\n

    Descripción:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    " + "html" : "

    Hola,

    \r\n\r\n

    Este e-mail es para informar que un Ticket ha sido creado.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nCola: {{ queue.title }}
    \r\nTítulo: {{ ticket.title }}
    \r\nCreado: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}
    \r\nPrioridad: {{ ticket.get_priority_display }}
    \r\nEstado: {{ ticket.get_status }}
    \r\nVer online para actualizar este Ticket (login requerido)

    \r\n\r\n

    Descripción:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    " }, "pk" : 89 }, @@ -1082,11 +1082,11 @@ { "model" : "helpdesk.emailtemplate", "fields" : { - "html" : "

    Hola,

    \r\n\r\n

    El siguiente Ticket ha sido resuelto.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nCola: {{ queue.title }}
    \r\nTítulo: {{ ticket.title }}
    \r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}
    \r\nPrioridad: {{ ticket.get_priority_display }}
    \r\nEstado: {{ ticket.get_status }}
    \r\nAsignado a: {{ ticket.get_assigned_to }}
    \r\nVer online para actualizar este Ticket (login requerido)

    \r\n\r\n

    La descripción original es:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    La solución dada fue:

    \r\n\r\n
    {{ ticket.resolution }}
    \r\n\r\n

    Esta solucion ha sido enviada al remitente, quien realizará la verificación antes de que pueda cerrar el Ticket.

    ", + "html" : "

    Hola,

    \r\n\r\n

    El siguiente Ticket ha sido resuelto.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nCola: {{ queue.title }}
    \r\nTítulo: {{ ticket.title }}
    \r\nCreado: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}
    \r\nPrioridad: {{ ticket.get_priority_display }}
    \r\nEstado: {{ ticket.get_status }}
    \r\nAsignado a: {{ ticket.get_assigned_to }}
    \r\nVer online para actualizar este Ticket (login requerido)

    \r\n\r\n

    La descripción original es:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    La solución dada fue:

    \r\n\r\n
    {{ ticket.resolution }}
    \r\n\r\n

    Esta solucion ha sido enviada al remitente, quien realizará la verificación antes de que pueda cerrar el Ticket.

    ", "template_name" : "resolved_cc", "heading" : "Ticket resuelto", "subject" : "(Resuelto)", - "plain_text" : "Hola,\r\n\r\nEl siguiente Ticket ha sido resuelto:\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nLa descripción original es:\r\n\r\n{{ ticket.description }}\r\n\r\nLa solución dada fue:\r\n\r\n{{ ticket.resolution }}\r\n\r\nEsta solucion ha sido enviada al remitente, quien realizará la verificación antes de que pueda cerrar el Ticket.\r\n\r\n", + "plain_text" : "Hola,\r\n\r\nEl siguiente Ticket ha sido resuelto:\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nLa descripción original es:\r\n\r\n{{ ticket.description }}\r\n\r\nLa solución dada fue:\r\n\r\n{{ ticket.resolution }}\r\n\r\nEsta solucion ha sido enviada al remitente, quien realizará la verificación antes de que pueda cerrar el Ticket.\r\n\r\n", "locale" : "es" }, "pk" : 91 @@ -1098,8 +1098,8 @@ "heading" : "Ticket resuelto", "subject" : "(Resuelto)", "template_name" : "resolved_owner", - "html" : "

    Hola,

    \r\n\r\n

    Un ticket asignado a usted ha sido resuelto.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nCola: {{ queue.title }}
    \r\nTítulo: {{ ticket.title }}
    \r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}
    \r\nPrioridad: {{ ticket.get_priority_display }}
    \r\nEstado: {{ ticket.get_status }}
    \r\nAsignado a: {{ ticket.get_assigned_to }}
    \r\nVer online para actualizar este Ticket (login requerido)

    \r\n\r\n

    La descripción original es:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    La solución dada fue:

    \r\n\r\n
    {{ ticket.resolution }}
    \r\n\r\n

    Esta solucion ha sido enviada al remitente, quien realizará la verificación antes de que pueda cerrar el Ticket.

    ", - "plain_text" : "Hola,\r\n\r\nUn ticket asignado a usted ha sido resuelto.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nLa descripción original es:\r\n\r\n{{ ticket.description }}\r\n\r\nLa solución dada fue:\r\n\r\n{{ ticket.resolution }}\r\n\r\nEsta solución ha sido enviada al remitente, quien realizará la verificación antes de que pueda cerrar el Ticket.\r\n\r\n", + "html" : "

    Hola,

    \r\n\r\n

    Un ticket asignado a usted ha sido resuelto.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nCola: {{ queue.title }}
    \r\nTítulo: {{ ticket.title }}
    \r\nCreado: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}
    \r\nPrioridad: {{ ticket.get_priority_display }}
    \r\nEstado: {{ ticket.get_status }}
    \r\nAsignado a: {{ ticket.get_assigned_to }}
    \r\nVer online para actualizar este Ticket (login requerido)

    \r\n\r\n

    La descripción original es:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    La solución dada fue:

    \r\n\r\n
    {{ ticket.resolution }}
    \r\n\r\n

    Esta solucion ha sido enviada al remitente, quien realizará la verificación antes de que pueda cerrar el Ticket.

    ", + "plain_text" : "Hola,\r\n\r\nUn ticket asignado a usted ha sido resuelto.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nLa descripción original es:\r\n\r\n{{ ticket.description }}\r\n\r\nLa solución dada fue:\r\n\r\n{{ ticket.resolution }}\r\n\r\nEsta solución ha sido enviada al remitente, quien realizará la verificación antes de que pueda cerrar el Ticket.\r\n\r\n", "locale" : "es" } }, @@ -1120,9 +1120,9 @@ "subject" : "(Actualizado)", "heading" : "Ticket actualizado", "template_name" : "updated_cc", - "html" : "

    Hola,

    \r\n\r\n

    Este e-mail es para informar que el Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") por {{ ticket.submitter_email }} ha sido actualizado.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nCola: {{ queue.title }}
    \r\nTítulo: {{ ticket.title }}
    \r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}
    \r\nPrioridad: {{ ticket.get_priority_display }}
    \r\nEstado: {{ ticket.get_status }}
    \r\nAsignado a: {{ ticket.get_assigned_to }}
    \r\nVer online para actualizar este Ticket (login requerido)

    \r\n\r\n

    La descripción original es:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Se agregó el siguiente comentario:

    \r\n\r\n
    {{ comment }}
    \r\n\r\n

    Esta información {% if private %}no {% endif %} fue enviada al remitente.

    ", + "html" : "

    Hola,

    \r\n\r\n

    Este e-mail es para informar que el Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") por {{ ticket.submitter_email }} ha sido actualizado.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nCola: {{ queue.title }}
    \r\nTítulo: {{ ticket.title }}
    \r\nCreado: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}
    \r\nPrioridad: {{ ticket.get_priority_display }}
    \r\nEstado: {{ ticket.get_status }}
    \r\nAsignado a: {{ ticket.get_assigned_to }}
    \r\nVer online para actualizar este Ticket (login requerido)

    \r\n\r\n

    La descripción original es:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Se agregó el siguiente comentario:

    \r\n\r\n
    {{ comment }}
    \r\n\r\n

    Esta información {% if private %}no {% endif %} fue enviada al remitente.

    ", "locale" : "es", - "plain_text" : "Hola,\r\n\r\nEste e-mail es para informar que el Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") por {{ ticket.submitter_email }} ha sido actualizado.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nDescripción:\r\n\r\n{{ ticket.description }}\r\n\r\nSe agregó el siguiente comentario:\r\n\r\n{{ comment }}\r\n\r\nEsta información {% if private %}no {% endif %} fue enviada al remitente.\r\n\r\nSi desea ver este Ticket online, por favor visite {{ ticket.staff_url }}.\r\n\r\n" + "plain_text" : "Hola,\r\n\r\nEste e-mail es para informar que el Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") por {{ ticket.submitter_email }} ha sido actualizado.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nDescripción:\r\n\r\n{{ ticket.description }}\r\n\r\nSe agregó el siguiente comentario:\r\n\r\n{{ comment }}\r\n\r\nEsta información {% if private %}no {% endif %} fue enviada al remitente.\r\n\r\nSi desea ver este Ticket online, por favor visite {{ ticket.staff_url }}.\r\n\r\n" }, "pk" : 94, "model" : "helpdesk.emailtemplate" @@ -1130,8 +1130,8 @@ { "fields" : { "locale" : "es", - "plain_text" : "Hola,\r\n\r\nEste e-mail es para informar que el Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") por {{ ticket.submitter_email }}, que le fue asignado, ha sido actualizado.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nDescripción original:\r\n\r\n{{ ticket.description }}\r\n\r\nSe agregó el siguiente comentario:\r\n\r\n{{ comment }}\r\n\r\nEsta información {% if private %}no {% endif %} fue enviada al remitente.\r\n\r\nSi desea ver este Ticket online, por favor visite {{ ticket.staff_url }}\r\n\r\n", - "html" : "

    Hola,

    \r\n\r\n

    Este e-mail es para informar que el Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") por {{ ticket.submitter_email }}, que le fue asignado, ha sido actualizado.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nCola: {{ queue.title }}
    \r\nTítulo: {{ ticket.title }}
    \r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}
    \r\nPrioridad: {{ ticket.get_priority_display }}
    \r\nEstado: {{ ticket.get_status }}
    \r\nAsignado a: {{ ticket.get_assigned_to }}
    \r\nVer online para actualizar este Ticket (login requerido)

    \r\n\r\n

    La descripción original es:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Se agregó el siguiente comentario:

    \r\n\r\n
    {{ comment }}
    \r\n\r\n

    Esta información {% if private %}no {% endif %} fue enviada al remitente.

    ", + "plain_text" : "Hola,\r\n\r\nEste e-mail es para informar que el Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") por {{ ticket.submitter_email }}, que le fue asignado, ha sido actualizado.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nDescripción original:\r\n\r\n{{ ticket.description }}\r\n\r\nSe agregó el siguiente comentario:\r\n\r\n{{ comment }}\r\n\r\nEsta información {% if private %}no {% endif %} fue enviada al remitente.\r\n\r\nSi desea ver este Ticket online, por favor visite {{ ticket.staff_url }}\r\n\r\n", + "html" : "

    Hola,

    \r\n\r\n

    Este e-mail es para informar que el Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") por {{ ticket.submitter_email }}, que le fue asignado, ha sido actualizado.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nCola: {{ queue.title }}
    \r\nTítulo: {{ ticket.title }}
    \r\nCreado: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}
    \r\nPrioridad: {{ ticket.get_priority_display }}
    \r\nEstado: {{ ticket.get_status }}
    \r\nAsignado a: {{ ticket.get_assigned_to }}
    \r\nVer online para actualizar este Ticket (login requerido)

    \r\n\r\n

    La descripción original es:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Se agregó el siguiente comentario:

    \r\n\r\n
    {{ comment }}
    \r\n\r\n

    Esta información {% if private %}no {% endif %} fue enviada al remitente.

    ", "template_name" : "updated_owner", "heading" : "Ticket actualizado", "subject" : "(Actualizado)" @@ -1154,12 +1154,12 @@ { "model" : "helpdesk.emailtemplate", "fields" : { - "plain_text" : "您好,\r\n\r\n温馨提示, {{ ticket.submitter_email }}提交的工单 {{ ticket.ticket }} (\"{{ ticket.title }}\") 已经 {% if ticket.assigned_to %}分配给 {{ ticket.assigned_to }}{% else %}未分配{% endif %}.\r\n\r\n工单 ID: {{ ticket.ticket }}\r\n待办: {{ queue.title }}\r\n标题: {{ ticket.title }}\r\n已打开: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n优先级:{{ ticket.get_priority_display }}\r\n状态: {{ ticket.get_status }}\r\n已分配给: {{ ticket.get_assigned_to }}\r\n在线查看: {{ ticket.staff_url }}\r\n\r\n原始描述为:\r\n\r\n{{ ticket.description }}\r\n\r\n", + "plain_text" : "您好,\r\n\r\n温馨提示, {{ ticket.submitter_email }}提交的工单 {{ ticket.ticket }} (\"{{ ticket.title }}\") 已经 {% if ticket.assigned_to %}分配给 {{ ticket.assigned_to }}{% else %}未分配{% endif %}.\r\n\r\n工单 ID: {{ ticket.ticket }}\r\n待办: {{ queue.title }}\r\n标题: {{ ticket.title }}\r\n已打开: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n优先级:{{ ticket.get_priority_display }}\r\n状态: {{ ticket.get_status }}\r\n已分配给: {{ ticket.get_assigned_to }}\r\n在线查看: {{ ticket.staff_url }}\r\n\r\n原始描述为:\r\n\r\n{{ ticket.description }}\r\n\r\n", "locale" : "zh", "subject" : "(已分配)", "heading" : "工单已分配", "template_name" : "assigned_cc", - "html" : "

    您好,

    \r\n\r\n

    温馨提示, {{ ticket.submitter_email }}的工单 {{ ticket.ticket }} ({{ ticket.title }}) {% if ticket.assigned_to %}已经分配给 {{ ticket.assigned_to }}{% else %}还未分配{% endif %}.

    \r\n\r\n

    \r\n工单 ID: {{ ticket.ticket }}
    \r\n待办: {{ queue.title }}
    \r\n标题: {{ ticket.title }}
    \r\n已打开: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\n优先级: {{ ticket.get_priority_display }}
    \r\n状态: {{ ticket.get_status }}
    \r\n已分配给: {{ ticket.get_assigned_to }}
    \r\n在线查看 更新此工单 (需要登录)

    \r\n\r\n

    原工单描述参考：:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    " + "html" : "

    您好,

    \r\n\r\n

    温馨提示, {{ ticket.submitter_email }}的工单 {{ ticket.ticket }} ({{ ticket.title }}) {% if ticket.assigned_to %}已经分配给 {{ ticket.assigned_to }}{% else %}还未分配{% endif %}.

    \r\n\r\n

    \r\n工单 ID: {{ ticket.ticket }}
    \r\n待办: {{ queue.title }}
    \r\n标题: {{ ticket.title }}
    \r\n已打开: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\n优先级: {{ ticket.get_priority_display }}
    \r\n状态: {{ ticket.get_status }}
    \r\n已分配给: {{ ticket.get_assigned_to }}
    \r\n在线查看 更新此工单 (需要登录)

    \r\n\r\n

    原工单描述参考：:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    " }, "pk" : 97 }, @@ -1170,17 +1170,17 @@ "heading" : "工单已分配给您", "subject" : "(已分配给您)", "template_name" : "assigned_owner", - "html" : "

    您好,

    \r\n\r\n

    温馨提示, 提交者{{ ticket.submitter_email }}的工单 {{ ticket.ticket }} ({{ ticket.title }}) 已经分配给 you.

    \r\n\r\n

    \r\n工单 ID: {{ ticket.ticket }}
    \r\n待办: {{ queue.title }}
    \r\n标题: {{ ticket.title }}
    \r\n已打开: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\n优先级: {{ ticket.get_priority_display }}
    \r\n状态: {{ ticket.get_status }}
    \r\n已分配给: YOU
    \r\n在线查看 更新此工单 (需要登录)

    \r\n\r\n

    原工单描述参考：:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    ", + "html" : "

    您好,

    \r\n\r\n

    温馨提示, 提交者{{ ticket.submitter_email }}的工单 {{ ticket.ticket }} ({{ ticket.title }}) 已经分配给 you.

    \r\n\r\n

    \r\n工单 ID: {{ ticket.ticket }}
    \r\n待办: {{ queue.title }}
    \r\n标题: {{ ticket.title }}
    \r\n已打开: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\n优先级: {{ ticket.get_priority_display }}
    \r\n状态: {{ ticket.get_status }}
    \r\n已分配给: YOU
    \r\n在线查看 更新此工单 (需要登录)

    \r\n\r\n

    原工单描述参考：:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    ", "locale" : "zh", - "plain_text" : "您好,\r\n\r\n温馨提示, 工单 提交者{{ ticket.submitter_email }}的工单{{ ticket.ticket }} 已经 分配给 you.\r\n\r\n工单 ID: {{ ticket.ticket }}\r\n待办: {{ queue.title }}\r\n标题: {{ ticket.title }}\r\n已打开: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n优先级:{{ ticket.get_priority_display }}\r\n状态: {{ ticket.get_status }}\r\n已分配给: YOU\r\n在线查看: {{ ticket.staff_url }}\r\n\r\n原始描述为:\r\n\r\n{{ ticket.description }}\r\n\r\n" + "plain_text" : "您好,\r\n\r\n温馨提示, 工单 提交者{{ ticket.submitter_email }}的工单{{ ticket.ticket }} 已经 分配给 you.\r\n\r\n工单 ID: {{ ticket.ticket }}\r\n待办: {{ queue.title }}\r\n标题: {{ ticket.title }}\r\n已打开: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n优先级:{{ ticket.get_priority_display }}\r\n状态: {{ ticket.get_status }}\r\n已分配给: YOU\r\n在线查看: {{ ticket.staff_url }}\r\n\r\n原始描述为:\r\n\r\n{{ ticket.description }}\r\n\r\n" } }, { "model" : "helpdesk.emailtemplate", "fields" : { - "plain_text" : "您好,\r\n\r\n工单 {{ ticket.ticket }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, 分配给 {{ ticket.assigned_to }}{% endif %} 已经 关闭\r\n\r\n工单 ID: {{ ticket.ticket }}\r\n待办: {{ queue.title }}\r\n标题: {{ ticket.title }}\r\n已打开: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n优先级:{{ ticket.get_priority_display }}\r\n状态: {{ ticket.get_status }}\r\n已分配给: {{ ticket.get_assigned_to }}\r\n在线查看: {{ ticket.staff_url }} (需要登录)\r\n\r\n原始描述为:\r\n\r\n{{ ticket.description }}\r\n\r\n提供的解决方案为:\r\n\r\n{{ resolution }}\r\n\r\n", + "plain_text" : "您好,\r\n\r\n工单 {{ ticket.ticket }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, 分配给 {{ ticket.assigned_to }}{% endif %} 已经 关闭\r\n\r\n工单 ID: {{ ticket.ticket }}\r\n待办: {{ queue.title }}\r\n标题: {{ ticket.title }}\r\n已打开: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n优先级:{{ ticket.get_priority_display }}\r\n状态: {{ ticket.get_status }}\r\n已分配给: {{ ticket.get_assigned_to }}\r\n在线查看: {{ ticket.staff_url }} (需要登录)\r\n\r\n原始描述为:\r\n\r\n{{ ticket.description }}\r\n\r\n提供的解决方案为:\r\n\r\n{{ resolution }}\r\n\r\n", "locale" : "zh", - "html" : "

    您好,

    \r\n\r\n

    工单 {{ ticket.ticket }} ('{{ ticket.title }}'){% if ticket.assigned_to %}, 分配给 {{ ticket.get_assigned_to }}{% endif %} 已经 关闭

    \r\n\r\n

    \r\n工单 ID: {{ ticket.ticket }}
    \r\n待办: {{ queue.title }}
    \r\n标题: {{ ticket.title }}
    \r\n已打开: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\n优先级: {{ ticket.get_priority_display }}
    \r\n状态: {{ ticket.get_status }}
    \r\n已分配给: {{ ticket.get_assigned_to }}
    \r\n在线查看 更新此工单 (需要登录)

    \r\n\r\n

    原工单描述参考：:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    提供的解决方案为:

    \r\n\r\n
    {{ resolution }}
    \r\n\r\n

    如果您想在线查看， 可以访问 {{ ticket.staff_url }}.

    ", + "html" : "

    您好,

    \r\n\r\n

    工单 {{ ticket.ticket }} ('{{ ticket.title }}'){% if ticket.assigned_to %}, 分配给 {{ ticket.get_assigned_to }}{% endif %} 已经 关闭

    \r\n\r\n

    \r\n工单 ID: {{ ticket.ticket }}
    \r\n待办: {{ queue.title }}
    \r\n标题: {{ ticket.title }}
    \r\n已打开: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\n优先级: {{ ticket.get_priority_display }}
    \r\n状态: {{ ticket.get_status }}
    \r\n已分配给: {{ ticket.get_assigned_to }}
    \r\n在线查看 更新此工单 (需要登录)

    \r\n\r\n

    原工单描述参考：:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    提供的解决方案为:

    \r\n\r\n
    {{ resolution }}
    \r\n\r\n

    如果您想在线查看， 可以访问 {{ ticket.staff_url }}.

    ", "template_name" : "closed_cc", "heading" : "工单已关闭", "subject" : "(已关闭)" @@ -1191,11 +1191,11 @@ "model" : "helpdesk.emailtemplate", "fields" : { "locale" : "zh", - "plain_text" : "您好,\r\n\r\n以下分配给您的工单, 已经关闭\r\n\r\n工单 ID: {{ ticket.ticket }}\r\n待办: {{ queue.title }}\r\n标题: {{ ticket.title }}\r\n已打开: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n优先级:{{ ticket.get_priority_display }}\r\n状态: {{ ticket.get_status }}\r\n已分配给: {{ ticket.get_assigned_to }}\r\n在线查看: {{ ticket.staff_url }} (需要登录)\r\n\r\n如果您想在线查看， 可以访问 {{ ticket.staff_url }}.\r\n\r\n", + "plain_text" : "您好,\r\n\r\n以下分配给您的工单, 已经关闭\r\n\r\n工单 ID: {{ ticket.ticket }}\r\n待办: {{ queue.title }}\r\n标题: {{ ticket.title }}\r\n已打开: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n优先级:{{ ticket.get_priority_display }}\r\n状态: {{ ticket.get_status }}\r\n已分配给: {{ ticket.get_assigned_to }}\r\n在线查看: {{ ticket.staff_url }} (需要登录)\r\n\r\n如果您想在线查看， 可以访问 {{ ticket.staff_url }}.\r\n\r\n", "heading" : "工单已关闭", "subject" : "(已关闭)", "template_name" : "closed_owner", - "html" : "

    您好,

    \r\n\r\n

    以下分配给您的工单, 已经关闭

    \r\n\r\n

    \r\n工单 ID: {{ ticket.ticket }}
    \r\n待办: {{ queue.title }}
    \r\n标题: {{ ticket.title }}
    \r\n已打开: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\n优先级: {{ ticket.get_priority_display }}
    \r\n状态: {{ ticket.get_status }}
    \r\n已分配给: {{ ticket.get_assigned_to }}
    \r\n在线查看 更新此工单 (需要登录)

    \r\n\r\n

    原工单描述参考：:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    提供的解决方案为:

    \r\n\r\n
    {{ ticket.resolution }}
    " + "html" : "

    您好,

    \r\n\r\n

    以下分配给您的工单, 已经关闭

    \r\n\r\n

    \r\n工单 ID: {{ ticket.ticket }}
    \r\n待办: {{ queue.title }}
    \r\n标题: {{ ticket.title }}
    \r\n已打开: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\n优先级: {{ ticket.get_priority_display }}
    \r\n状态: {{ ticket.get_status }}
    \r\n已分配给: {{ ticket.get_assigned_to }}
    \r\n在线查看 更新此工单 (需要登录)

    \r\n\r\n

    原工单描述参考：:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    提供的解决方案为:

    \r\n\r\n
    {{ ticket.resolution }}
    " }, "pk" : 100 }, @@ -1213,9 +1213,9 @@ }, { "fields" : { - "plain_text" : "您好,\r\n\r\n温馨提示, 工单 {{ ticket.ticket }} (\"{{ ticket.title }}\") 已经自动提升优先级.\r\n\r\n工单 ID: {{ ticket.ticket }}\r\n待办: {{ queue.title }}\r\n标题: {{ ticket.title }}\r\n已打开: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n优先级:{{ ticket.get_priority_display }}\r\n状态: {{ ticket.get_status }}\r\n已分配给: {{ ticket.get_assigned_to }}\r\n在线查看: {{ ticket.staff_url }} (需要登录)\r\n\r\n原始描述为:\r\n\r\n{{ ticket.description }}\r\n\r\n", + "plain_text" : "您好,\r\n\r\n温馨提示, 工单 {{ ticket.ticket }} (\"{{ ticket.title }}\") 已经自动提升优先级.\r\n\r\n工单 ID: {{ ticket.ticket }}\r\n待办: {{ queue.title }}\r\n标题: {{ ticket.title }}\r\n已打开: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n优先级:{{ ticket.get_priority_display }}\r\n状态: {{ ticket.get_status }}\r\n已分配给: {{ ticket.get_assigned_to }}\r\n在线查看: {{ ticket.staff_url }} (需要登录)\r\n\r\n原始描述为:\r\n\r\n{{ ticket.description }}\r\n\r\n", "locale" : "zh", - "html" : "

    您好,

    \r\n\r\n

    温馨提示, 工单 {{ ticket.ticket }} ('{{ ticket.title }}') 已经 自动提升优先级.

    \r\n\r\n

    \r\n工单 ID: {{ ticket.ticket }}
    \r\n待办: {{ queue.title }}
    \r\n标题: {{ ticket.title }}
    \r\n已打开: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\n优先级: {{ ticket.get_priority_display }}
    \r\n状态: {{ ticket.get_status }}
    \r\n已分配给: {{ ticket.get_assigned_to }}
    \r\n在线查看 更新此工单 (需要登录)

    \r\n\r\n

    原工单描述参考：:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    ", + "html" : "

    您好,

    \r\n\r\n

    温馨提示, 工单 {{ ticket.ticket }} ('{{ ticket.title }}') 已经 自动提升优先级.

    \r\n\r\n

    \r\n工单 ID: {{ ticket.ticket }}
    \r\n待办: {{ queue.title }}
    \r\n标题: {{ ticket.title }}
    \r\n已打开: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\n优先级: {{ ticket.get_priority_display }}
    \r\n状态: {{ ticket.get_status }}
    \r\n已分配给: {{ ticket.get_assigned_to }}
    \r\n在线查看 更新此工单 (需要登录)

    \r\n\r\n

    原工单描述参考：:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    ", "template_name" : "escalated_cc", "heading" : "工单 已经提升优先级", "subject" : "(已经提升优先级)" @@ -1227,8 +1227,8 @@ "pk" : 103, "fields" : { "locale" : "zh", - "plain_text" : "您好,\r\n\r\nA 分配给您的当前工单已经自动提升优先级， 因为打开时间已经超过预期.\r\n\r\n工单 ID: {{ ticket.ticket }}\r\n待办: {{ queue.title }}\r\n标题: {{ ticket.title }}\r\n已打开: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n优先级:{{ ticket.get_priority_display }}\r\n状态: {{ ticket.get_status }}\r\n已分配给: {{ ticket.get_assigned_to }}\r\n在线查看: {{ ticket.staff_url }} (需要登录)\r\n\r\n原始描述为:\r\n\r\n{{ ticket.description }}\r\n\r\n请查看此工单并尽快提供解决方案.\r\n\r\n", - "html" : "

    您好,

    \r\n\r\n

    A 当前分配给您的工单已经自动提升优先级 as it 已经 打开时间超过预期.

    \r\n\r\n

    \r\n工单 ID: {{ ticket.ticket }}
    \r\n待办: {{ queue.title }}
    \r\n标题: {{ ticket.title }}
    \r\n已打开: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\n优先级: {{ ticket.get_priority_display }}
    \r\n状态: {{ ticket.get_status }}
    \r\n已分配给: {{ ticket.get_assigned_to }}
    \r\n在线查看 更新此工单 (需要登录)

    \r\n\r\n

    原工单描述参考：:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    ", + "plain_text" : "您好,\r\n\r\nA 分配给您的当前工单已经自动提升优先级， 因为打开时间已经超过预期.\r\n\r\n工单 ID: {{ ticket.ticket }}\r\n待办: {{ queue.title }}\r\n标题: {{ ticket.title }}\r\n已打开: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n优先级:{{ ticket.get_priority_display }}\r\n状态: {{ ticket.get_status }}\r\n已分配给: {{ ticket.get_assigned_to }}\r\n在线查看: {{ ticket.staff_url }} (需要登录)\r\n\r\n原始描述为:\r\n\r\n{{ ticket.description }}\r\n\r\n请查看此工单并尽快提供解决方案.\r\n\r\n", + "html" : "

    您好,

    \r\n\r\n

    A 当前分配给您的工单已经自动提升优先级 as it 已经 打开时间超过预期.

    \r\n\r\n

    \r\n工单 ID: {{ ticket.ticket }}
    \r\n待办: {{ queue.title }}
    \r\n标题: {{ ticket.title }}
    \r\n已打开: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\n优先级: {{ ticket.get_priority_display }}
    \r\n状态: {{ ticket.get_status }}
    \r\n已分配给: {{ ticket.get_assigned_to }}
    \r\n在线查看 更新此工单 (需要登录)

    \r\n\r\n

    原工单描述参考：:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    ", "template_name" : "escalated_owner", "heading" : "工单 已分配给 您 已经提升优先级", "subject" : "(已经提升优先级)" @@ -1250,12 +1250,12 @@ { "pk" : 105, "fields" : { - "html" : "

    您好,

    \r\n\r\n

    温馨提示： 新工单已经打开.

    \r\n\r\n

    \r\n工单 ID: {{ ticket.ticket }}
    \r\n待办: {{ queue.title }}
    \r\n标题: {{ ticket.title }}
    \r\n已打开: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\n优先级: {{ ticket.get_priority_display }}
    \r\n状态: {{ ticket.get_status }}
    \r\n在线查看 更新此工单 (需要登录)

    \r\n\r\n

    Description:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    ", + "html" : "

    您好,

    \r\n\r\n

    温馨提示： 新工单已经打开.

    \r\n\r\n

    \r\n工单 ID: {{ ticket.ticket }}
    \r\n待办: {{ queue.title }}
    \r\n标题: {{ ticket.title }}
    \r\n已打开: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\n优先级: {{ ticket.get_priority_display }}
    \r\n状态: {{ ticket.get_status }}
    \r\n在线查看 更新此工单 (需要登录)

    \r\n\r\n

    Description:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    ", "heading" : "新工单已打开", "subject" : "(已打开)", "template_name" : "newticket_cc", "locale" : "zh", - "plain_text" : "您好,\r\n\r\n温馨提示： 新工单已经 打开.\r\n\r\n工单 ID: {{ ticket.ticket }}\r\n待办: {{ queue.title }}\r\n标题: {{ ticket.title }}\r\n已打开: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n优先级:{{ ticket.get_priority_display }}\r\n状态: {{ ticket.get_status }}\r\n在线查看: {{ ticket.staff_url }} (需要登录)\r\n\r\nDescription:\r\n{{ ticket.description }}\r\n\r\n" + "plain_text" : "您好,\r\n\r\n温馨提示： 新工单已经 打开.\r\n\r\n工单 ID: {{ ticket.ticket }}\r\n待办: {{ queue.title }}\r\n标题: {{ ticket.title }}\r\n已打开: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n优先级:{{ ticket.get_priority_display }}\r\n状态: {{ ticket.get_status }}\r\n在线查看: {{ ticket.staff_url }} (需要登录)\r\n\r\nDescription:\r\n{{ ticket.description }}\r\n\r\n" }, "model" : "helpdesk.emailtemplate" }, @@ -1275,8 +1275,8 @@ "pk" : 107, "fields" : { "locale" : "zh", - "plain_text" : "您好,\r\n\r\n以下工单 已经 解决:\r\n\r\n工单 ID: {{ ticket.ticket }}\r\n待办: {{ queue.title }}\r\n标题: {{ ticket.title }}\r\n已打开: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n优先级:{{ ticket.get_priority_display }}\r\n状态: {{ ticket.get_status }}\r\n已分配给: {{ ticket.get_assigned_to }}\r\n在线查看: {{ ticket.staff_url }} (需要登录)\r\n\r\n原始描述为:\r\n\r\n{{ ticket.description }}\r\n\r\n提供的解决方案为:\r\n\r\n{{ ticket.resolution }}\r\n\r\n此方案已经 邮件发送给提交者, 在您关闭之前需要他先确认.\r\n\r\n", - "html" : "

    您好,

    \r\n\r\n

    以下工单 已经 解决.

    \r\n\r\n

    \r\n工单 ID: {{ ticket.ticket }}
    \r\n待办: {{ queue.title }}
    \r\n标题: {{ ticket.title }}
    \r\n已打开: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\n优先级: {{ ticket.get_priority_display }}
    \r\n状态: {{ ticket.get_status }}
    \r\n已分配给: {{ ticket.get_assigned_to }}
    \r\n在线查看 更新此工单 (需要登录)

    \r\n\r\n

    原工单描述参考：:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    增加的解决方案为:

    \r\n\r\n
    {{ ticket.resolution }}
    \r\n\r\n

    此方案已经 邮件发送给提交者, 在您关闭之前需要他先确认.

    ", + "plain_text" : "您好,\r\n\r\n以下工单 已经 解决:\r\n\r\n工单 ID: {{ ticket.ticket }}\r\n待办: {{ queue.title }}\r\n标题: {{ ticket.title }}\r\n已打开: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n优先级:{{ ticket.get_priority_display }}\r\n状态: {{ ticket.get_status }}\r\n已分配给: {{ ticket.get_assigned_to }}\r\n在线查看: {{ ticket.staff_url }} (需要登录)\r\n\r\n原始描述为:\r\n\r\n{{ ticket.description }}\r\n\r\n提供的解决方案为:\r\n\r\n{{ ticket.resolution }}\r\n\r\n此方案已经 邮件发送给提交者, 在您关闭之前需要他先确认.\r\n\r\n", + "html" : "

    您好,

    \r\n\r\n

    以下工单 已经 解决.

    \r\n\r\n

    \r\n工单 ID: {{ ticket.ticket }}
    \r\n待办: {{ queue.title }}
    \r\n标题: {{ ticket.title }}
    \r\n已打开: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\n优先级: {{ ticket.get_priority_display }}
    \r\n状态: {{ ticket.get_status }}
    \r\n已分配给: {{ ticket.get_assigned_to }}
    \r\n在线查看 更新此工单 (需要登录)

    \r\n\r\n

    原工单描述参考：:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    增加的解决方案为:

    \r\n\r\n
    {{ ticket.resolution }}
    \r\n\r\n

    此方案已经 邮件发送给提交者, 在您关闭之前需要他先确认.

    ", "heading" : "工单 解决", "subject" : "(解决)", "template_name" : "resolved_cc" @@ -1288,8 +1288,8 @@ "pk" : 108, "fields" : { "locale" : "zh", - "plain_text" : "您好,\r\n\r\nA 当前分配给您的工单已经 解决.\r\n\r\n工单 ID: {{ ticket.ticket }}\r\n待办: {{ queue.title }}\r\n标题: {{ ticket.title }}\r\n已打开: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n优先级:{{ ticket.get_priority_display }}\r\n状态: {{ ticket.get_status }}\r\n已分配给: {{ ticket.get_assigned_to }}\r\n在线查看: {{ ticket.staff_url }} (需要登录)\r\n\r\n原始描述为:\r\n\r\n{{ ticket.description }}\r\n\r\n提供的方案为:\r\n\r\n{{ ticket.resolution }}\r\n\r\n此方案已经 邮件发送给提交者, 在您关闭之前需要他先确认.\r\n\r\n", - "html" : "

    您好,

    \r\n\r\n

    A 当前分配给您的工单已经 解决.

    \r\n\r\n

    \r\n工单 ID: {{ ticket.ticket }}
    \r\n待办: {{ queue.title }}
    \r\n标题: {{ ticket.title }}
    \r\n已打开: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\n优先级: {{ ticket.get_priority_display }}
    \r\n状态: {{ ticket.get_status }}
    \r\n已分配给: {{ ticket.get_assigned_to }}
    \r\n在线查看 更新此工单 (需要登录)

    \r\n\r\n

    原工单描述参考：:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    增加的解决方案为:

    \r\n\r\n
    {{ ticket.resolution }}
    \r\n\r\n

    此方案已经 邮件发送给提交者, 在您关闭之前需要他先确认.

    ", + "plain_text" : "您好,\r\n\r\nA 当前分配给您的工单已经 解决.\r\n\r\n工单 ID: {{ ticket.ticket }}\r\n待办: {{ queue.title }}\r\n标题: {{ ticket.title }}\r\n已打开: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n优先级:{{ ticket.get_priority_display }}\r\n状态: {{ ticket.get_status }}\r\n已分配给: {{ ticket.get_assigned_to }}\r\n在线查看: {{ ticket.staff_url }} (需要登录)\r\n\r\n原始描述为:\r\n\r\n{{ ticket.description }}\r\n\r\n提供的方案为:\r\n\r\n{{ ticket.resolution }}\r\n\r\n此方案已经 邮件发送给提交者, 在您关闭之前需要他先确认.\r\n\r\n", + "html" : "

    您好,

    \r\n\r\n

    A 当前分配给您的工单已经 解决.

    \r\n\r\n

    \r\n工单 ID: {{ ticket.ticket }}
    \r\n待办: {{ queue.title }}
    \r\n标题: {{ ticket.title }}
    \r\n已打开: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\n优先级: {{ ticket.get_priority_display }}
    \r\n状态: {{ ticket.get_status }}
    \r\n已分配给: {{ ticket.get_assigned_to }}
    \r\n在线查看 更新此工单 (需要登录)

    \r\n\r\n

    原工单描述参考：:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    增加的解决方案为:

    \r\n\r\n
    {{ ticket.resolution }}
    \r\n\r\n

    此方案已经 邮件发送给提交者, 在您关闭之前需要他先确认.

    ", "heading" : "工单 解决", "template_name" : "resolved_owner", "subject" : "(解决)" @@ -1311,12 +1311,12 @@ "model" : "helpdesk.emailtemplate", "pk" : 110, "fields" : { - "plain_text" : "您好,\r\n\r\n温馨提示, 提交者{{ ticket.submitter_email }}的工单{{ ticket.ticket }} 已经更新.\r\n\r\n工单 ID: {{ ticket.ticket }}\r\n待办: {{ queue.title }}\r\n标题: {{ ticket.title }}\r\n已打开: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n优先级:{{ ticket.get_priority_display }}\r\n状态: {{ ticket.get_status }}\r\n已分配给: {{ ticket.get_assigned_to }}\r\n在线查看: {{ ticket.staff_url }} (需要登录)\r\n\r\n原始描述:\r\n\r\n{{ ticket.description }}\r\n\r\n已添加以下评论:\r\n\r\n{{ comment }}\r\n\r\n本信息 {% if private %}还没有{% else %} 已经 {% endif %} 邮件发送给提交者.\r\n\r\n如果您想在线查看， 可以访问 {{ ticket.staff_url }}.\r\n\r\n", + "plain_text" : "您好,\r\n\r\n温馨提示, 提交者{{ ticket.submitter_email }}的工单{{ ticket.ticket }} 已经更新.\r\n\r\n工单 ID: {{ ticket.ticket }}\r\n待办: {{ queue.title }}\r\n标题: {{ ticket.title }}\r\n已打开: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n优先级:{{ ticket.get_priority_display }}\r\n状态: {{ ticket.get_status }}\r\n已分配给: {{ ticket.get_assigned_to }}\r\n在线查看: {{ ticket.staff_url }} (需要登录)\r\n\r\n原始描述:\r\n\r\n{{ ticket.description }}\r\n\r\n已添加以下评论:\r\n\r\n{{ comment }}\r\n\r\n本信息 {% if private %}还没有{% else %} 已经 {% endif %} 邮件发送给提交者.\r\n\r\n如果您想在线查看， 可以访问 {{ ticket.staff_url }}.\r\n\r\n", "locale" : "zh", "heading" : "工单已更新", "subject" : "(已更新)", "template_name" : "updated_cc", - "html" : "

    您好,

    \r\n\r\n

    温馨提示, {{ ticket.submitter_email }} 的工单 {{ ticket.ticket }} (\"{{ ticket.title }}\") 已经更新.

    \r\n\r\n

    \r\n工单 ID: {{ ticket.ticket }}
    \r\n待办: {{ queue.title }}
    \r\n标题: {{ ticket.title }}
    \r\n已打开: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\n优先级: {{ ticket.get_priority_display }}
    \r\n状态: {{ ticket.get_status }}
    \r\n已分配给: {{ ticket.get_assigned_to }}
    \r\n在线查看 更新此工单 (需要登录)

    \r\n\r\n

    原工单描述参考：:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    已添加以下评论:

    \r\n\r\n
    {{ comment }}
    \r\n\r\n

    本信息 {% if private %} 还没有 {% else %} 已经 {% endif %} 邮件发送给提交者.

    " + "html" : "

    您好,

    \r\n\r\n

    温馨提示, {{ ticket.submitter_email }} 的工单 {{ ticket.ticket }} (\"{{ ticket.title }}\") 已经更新.

    \r\n\r\n

    \r\n工单 ID: {{ ticket.ticket }}
    \r\n待办: {{ queue.title }}
    \r\n标题: {{ ticket.title }}
    \r\n已打开: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\n优先级: {{ ticket.get_priority_display }}
    \r\n状态: {{ ticket.get_status }}
    \r\n已分配给: {{ ticket.get_assigned_to }}
    \r\n在线查看 更新此工单 (需要登录)

    \r\n\r\n

    原工单描述参考：:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    已添加以下评论:

    \r\n\r\n
    {{ comment }}
    \r\n\r\n

    本信息 {% if private %} 还没有 {% else %} 已经 {% endif %} 邮件发送给提交者.

    " } }, { @@ -1324,8 +1324,8 @@ "pk" : 111, "fields" : { "locale" : "zh", - "plain_text" : "您好,\r\n\r\n温馨提示, 提交者分配给{{ ticket.submitter_email }} 您的工单 {{ ticket.ticket }} (\"{{ ticket.title }}\") , 已经更新.\r\n\r\n工单 ID: {{ ticket.ticket }}\r\n待办: {{ queue.title }}\r\n标题: {{ ticket.title }}\r\n已打开: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n优先级:{{ ticket.get_priority_display }}\r\n状态: {{ ticket.get_status }}\r\n已分配给: {{ ticket.get_assigned_to }}\r\n在线查看: {{ ticket.staff_url }} (需要登录)\r\n\r\n原始描述:\r\n\r\n{{ ticket.description }}\r\n\r\n添加了一下评论:\r\n\r\n{{ comment }}\r\n\r\n本信息 {% if private %}还没有 {% endif %} 邮件发送给提交者.\r\n\r\n如果您想在线查看， 可以访问 {{ ticket.staff_url }}\r\n\r\n", - "html" : "

    您好,

    \r\n\r\n

    温馨提示, 分配给您,提交者{{ ticket.submitter_email }}的工单{{ ticket.ticket }}, 已经更新.

    \r\n\r\n

    \r\n工单 ID: {{ ticket.ticket }}
    \r\n待办: {{ queue.title }}
    \r\n标题: {{ ticket.title }}
    \r\n已打开: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\n优先级: {{ ticket.get_priority_display }}
    \r\n状态: {{ ticket.get_status }}
    \r\n已分配给: {{ ticket.get_assigned_to }}
    \r\n在线查看 更新此工单 (需要登录)

    \r\n\r\n

    原工单描述参考：:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    已添加以下评论:

    \r\n\r\n
    {{ comment }}
    \r\n\r\n

    本信息 {% if private %} 还未 {% else %} 已经 {% endif %} been 邮件发送给提交者.

    ", + "plain_text" : "您好,\r\n\r\n温馨提示, 提交者分配给{{ ticket.submitter_email }} 您的工单 {{ ticket.ticket }} (\"{{ ticket.title }}\") , 已经更新.\r\n\r\n工单 ID: {{ ticket.ticket }}\r\n待办: {{ queue.title }}\r\n标题: {{ ticket.title }}\r\n已打开: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n优先级:{{ ticket.get_priority_display }}\r\n状态: {{ ticket.get_status }}\r\n已分配给: {{ ticket.get_assigned_to }}\r\n在线查看: {{ ticket.staff_url }} (需要登录)\r\n\r\n原始描述:\r\n\r\n{{ ticket.description }}\r\n\r\n添加了一下评论:\r\n\r\n{{ comment }}\r\n\r\n本信息 {% if private %}还没有 {% endif %} 邮件发送给提交者.\r\n\r\n如果您想在线查看， 可以访问 {{ ticket.staff_url }}\r\n\r\n", + "html" : "

    您好,

    \r\n\r\n

    温馨提示, 分配给您,提交者{{ ticket.submitter_email }}的工单{{ ticket.ticket }}, 已经更新.

    \r\n\r\n

    \r\n工单 ID: {{ ticket.ticket }}
    \r\n待办: {{ queue.title }}
    \r\n标题: {{ ticket.title }}
    \r\n已打开: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\n优先级: {{ ticket.get_priority_display }}
    \r\n状态: {{ ticket.get_status }}
    \r\n已分配给: {{ ticket.get_assigned_to }}
    \r\n在线查看 更新此工单 (需要登录)

    \r\n\r\n

    原工单描述参考：:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    已添加以下评论:

    \r\n\r\n
    {{ comment }}
    \r\n\r\n

    本信息 {% if private %} 还未 {% else %} 已经 {% endif %} been 邮件发送给提交者.

    ", "heading" : "工单已更新", "subject" : "(已更新)", "template_name" : "updated_owner" @@ -1349,8 +1349,8 @@ "heading" : "Zarejestrowane nowe zgłoszenie", "subject" : "(Otwarte)", "template_name" : "newticket_cc", - "html" : "

    Dzień dobry,

    \r\n\r\n

    Informacja o nowo zarejestrowanym zgłoszeniu.

    \r\n\r\n

    \r\nIdentyfikator: {{ ticket.ticket }}
    \r\nKolejka: {{ queue.title }}
    \r\nTytuł: {{ ticket.title }}
    \r\nData Zgłoszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nZgłaszający: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nPriorytet: {{ ticket.get_priority_display }}
    \r\nStatus: {{ ticket.get_status }}
    \r\nZobacz Online aby zaktualizować zgłoszenie (wymagana autoryzacja)

    \r\n\r\n

    Oryginalny opis zgłoszenia:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    ", - "plain_text" : "Dzień dobry,\r\n\r\nInformacja o nowo zarejestrowanym zgłoszeniu.\r\n\r\nIdentyfikator zgłoszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytuł: {{ ticket.title }}\r\nData Zgłoszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZgłaszający: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZobacz: {{ ticket.staff_url }} (wymagana autoryzacja)\r\n\r\nOryginalny opis zgłoszenia:\r\n{{ ticket.description }}\r\n\r\n\r\n", + "html" : "

    Dzień dobry,

    \r\n\r\n

    Informacja o nowo zarejestrowanym zgłoszeniu.

    \r\n\r\n

    \r\nIdentyfikator: {{ ticket.ticket }}
    \r\nKolejka: {{ queue.title }}
    \r\nTytuł: {{ ticket.title }}
    \r\nData Zgłoszenia: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nZgłaszający: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nPriorytet: {{ ticket.get_priority_display }}
    \r\nStatus: {{ ticket.get_status }}
    \r\nZobacz Online aby zaktualizować zgłoszenie (wymagana autoryzacja)

    \r\n\r\n

    Oryginalny opis zgłoszenia:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    ", + "plain_text" : "Dzień dobry,\r\n\r\nInformacja o nowo zarejestrowanym zgłoszeniu.\r\n\r\nIdentyfikator zgłoszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytuł: {{ ticket.title }}\r\nData Zgłoszenia: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nZgłaszający: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZobacz: {{ ticket.staff_url }} (wymagana autoryzacja)\r\n\r\nOryginalny opis zgłoszenia:\r\n{{ ticket.description }}\r\n\r\n\r\n", "locale" : "pl" }, "pk" : 113 @@ -1371,23 +1371,23 @@ "pk" : 115, "fields" : { "locale" : "pl", - "plain_text" : "Dzień dobry,\r\n\r\nTo jest wiadomość e-mail z informacją, że zgłoszenie {{ ticket.ticket }} (\"{{ ticket.title }}\") na {{ ticket.submitter_email }} zostało {% if ticket.assigned_to %}przypisane do {{ ticket.assigned_to }}{% else %}nieprzypisane{% endif %}.\r\n\r\nIdentyfikator Zgłoszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytuł: {{ ticket.title }}\r\nData Zgłoszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZgłaszający: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} (wymagana autoryzacja)\r\n\r\nOryginaly opis zgłoszenia:\r\n\r\n{{ ticket.description }}\r\n\r\n", + "plain_text" : "Dzień dobry,\r\n\r\nTo jest wiadomość e-mail z informacją, że zgłoszenie {{ ticket.ticket }} (\"{{ ticket.title }}\") na {{ ticket.submitter_email }} zostało {% if ticket.assigned_to %}przypisane do {{ ticket.assigned_to }}{% else %}nieprzypisane{% endif %}.\r\n\r\nIdentyfikator Zgłoszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytuł: {{ ticket.title }}\r\nData Zgłoszenia: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nZgłaszający: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} (wymagana autoryzacja)\r\n\r\nOryginaly opis zgłoszenia:\r\n\r\n{{ ticket.description }}\r\n\r\n", "heading" : "Zgłoszenie przypisane", "subject" : "(Przypisane)", "template_name" : "assigned_cc", - "html" : "

    Dzień dobry,

    \r\n\r\n

    To jest wiadomość e-mail z informacją, że zgłoszenie {{ ticket.ticket }} ({{ ticket.title }}) na {{ ticket.submitter_email }} zostało{% if ticket.assigned_to %} przypisane {{ ticket.assigned_to }}{% else %}nieprzypisane{% endif %}.

    \r\n\r\n

    \r\nIdentyfikator Zgłoszenia:: {{ ticket.ticket }}
    \r\nKolejka: {{ queue.title }}
    \r\nTytuł: {{ ticket.title }}
    \r\nData Zgłoszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nZgłaszający: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nPriorytet: {{ ticket.get_priority_display }}
    \r\nStatus: {{ ticket.get_status }}
    \r\nPrzypisane Do: {{ ticket.get_assigned_to }}
    \r\nZobacz Online aby zaktualizować zgłoszenie (wymagana autoryzacja)

    \r\n\r\n

    Oryginalny opis zgłoszenia:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    " + "html" : "

    Dzień dobry,

    \r\n\r\n

    To jest wiadomość e-mail z informacją, że zgłoszenie {{ ticket.ticket }} ({{ ticket.title }}) na {{ ticket.submitter_email }} zostało{% if ticket.assigned_to %} przypisane {{ ticket.assigned_to }}{% else %}nieprzypisane{% endif %}.

    \r\n\r\n

    \r\nIdentyfikator Zgłoszenia:: {{ ticket.ticket }}
    \r\nKolejka: {{ queue.title }}
    \r\nTytuł: {{ ticket.title }}
    \r\nData Zgłoszenia: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nZgłaszający: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nPriorytet: {{ ticket.get_priority_display }}
    \r\nStatus: {{ ticket.get_status }}
    \r\nPrzypisane Do: {{ ticket.get_assigned_to }}
    \r\nZobacz Online aby zaktualizować zgłoszenie (wymagana autoryzacja)

    \r\n\r\n

    Oryginalny opis zgłoszenia:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    " }, "model" : "helpdesk.emailtemplate" }, { "pk" : 116, "fields" : { - "plain_text" : "Dzień dobry,\r\n\r\nTo jest wiadomość e-mail z informacją, że zgłoszenie {{ ticket.ticket }} (\"{{ ticket.title }}\") od {{ ticket.submitter_email }} zostało Ci przypisane.\r\n\r\nIdentyfikator Zgłoszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytuł: {{ ticket.title }}\r\nData Zgłoszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZgłaszający: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} (wymagana autoryzacja)\r\n\r\nOryginaly opis zgłoszenia:\r\n\r\n{{ ticket.description }}\r\n\r\n", + "plain_text" : "Dzień dobry,\r\n\r\nTo jest wiadomość e-mail z informacją, że zgłoszenie {{ ticket.ticket }} (\"{{ ticket.title }}\") od {{ ticket.submitter_email }} zostało Ci przypisane.\r\n\r\nIdentyfikator Zgłoszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytuł: {{ ticket.title }}\r\nData Zgłoszenia: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nZgłaszający: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} (wymagana autoryzacja)\r\n\r\nOryginaly opis zgłoszenia:\r\n\r\n{{ ticket.description }}\r\n\r\n", "locale" : "pl", "subject" : "(Przypisane Do Ciebie)", "heading" : "Zgłoszenie przypisane do Ciebie", "template_name" : "assigned_owner", - "html" : "

    Dzień dobry,

    \r\n\r\n

    To jest wiadomość e-mail z informacją, że zgłoszenie {{ ticket.ticket }} ({{ ticket.title }}) od {{ ticket.submitter_email }} zostało Ciprzypisane.

    \r\n\r\n

    \r\nIdentyfikator Zgłoszenia:: {{ ticket.ticket }}
    \r\nKolejka: {{ queue.title }}
    \r\nTytuł: {{ ticket.title }}
    \r\nData Zgłoszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nZgłaszający: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nPriorytet: {{ ticket.get_priority_display }}
    \r\nStatus: {{ ticket.get_status }}
    \r\nPrzypisane Do: {{ ticket.get_assigned_to }}
    \r\nZobacz Online aby zaktualizować zgłoszenie (wymagana autoryzacja)

    \r\n\r\n

    Oryginalny opis zgłoszenia:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    " + "html" : "

    Dzień dobry,

    \r\n\r\n

    To jest wiadomość e-mail z informacją, że zgłoszenie {{ ticket.ticket }} ({{ ticket.title }}) od {{ ticket.submitter_email }} zostało Ciprzypisane.

    \r\n\r\n

    \r\nIdentyfikator Zgłoszenia:: {{ ticket.ticket }}
    \r\nKolejka: {{ queue.title }}
    \r\nTytuł: {{ ticket.title }}
    \r\nData Zgłoszenia: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nZgłaszający: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nPriorytet: {{ ticket.get_priority_display }}
    \r\nStatus: {{ ticket.get_status }}
    \r\nPrzypisane Do: {{ ticket.get_assigned_to }}
    \r\nZobacz Online aby zaktualizować zgłoszenie (wymagana autoryzacja)

    \r\n\r\n

    Oryginalny opis zgłoszenia:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    " }, "model" : "helpdesk.emailtemplate" }, @@ -1395,8 +1395,8 @@ "model" : "helpdesk.emailtemplate", "fields" : { "locale" : "pl", - "plain_text" : "Dzień dobry,\r\n\r\nTo jest wiadomość e-mail z informacją, że zgłoszenie {{ ticket.ticket }} (\"{{ ticket.title }}\") od {{ ticket.submitter_email }} zostało zaktualizowane.\r\n\r\nIdentyfikator Zgłoszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytuł: {{ ticket.title }}\r\nData Zgłoszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZgłaszający: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} ( wymagana autoryzacja )\r\n\r\nOryginaly opis zgłoszenia:\r\n\r\n{{ ticket.description }}\r\n\r\n\r\nNastępujący komentarz został dodany:\r\n\r\n{{ comment }}\r\n\r\nTa informacja została {% if private %}nie została {% endif %} wysłana do zgłaszającego.\r\n\r\nJeśli chcesz zobaczyć to zgłoszenie online, możesz dokonać tego pod adresem {{ ticket.staff_url }}\r\n\r\n\r\n", - "html" : "

    Dzień dobry,

    \r\n\r\n

    To jest wiadomość e-mail z informacją, że zgłoszenie {{ ticket.ticket }} (\"{{ ticket.title }}\") od {{ ticket.submitter_email }} zostało zaktualizowane.

    \r\n\r\n

    \r\nIdentyfikator Zgłoszenia:: {{ ticket.ticket }}
    \r\nKolejka: {{ queue.title }}
    \r\nTytuł: {{ ticket.title }}
    \r\nData Zgłoszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nZgłaszający: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nPriorytet: {{ ticket.get_priority_display }}
    \r\nStatus: {{ ticket.get_status }}
    \r\nPrzypisane Do: {{ ticket.get_assigned_to }}
    \r\nZobacz Online aby zaktualizować zgłoszenie (wymagana autoryzacja)

    \r\n\r\n

    Oryginalny opis zgłoszenia:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Ta informacja została {% if private %}nie została {% endif %} wysłana do zgłaszającego.

    ", + "plain_text" : "Dzień dobry,\r\n\r\nTo jest wiadomość e-mail z informacją, że zgłoszenie {{ ticket.ticket }} (\"{{ ticket.title }}\") od {{ ticket.submitter_email }} zostało zaktualizowane.\r\n\r\nIdentyfikator Zgłoszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytuł: {{ ticket.title }}\r\nData Zgłoszenia: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nZgłaszający: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} ( wymagana autoryzacja )\r\n\r\nOryginaly opis zgłoszenia:\r\n\r\n{{ ticket.description }}\r\n\r\n\r\nNastępujący komentarz został dodany:\r\n\r\n{{ comment }}\r\n\r\nTa informacja została {% if private %}nie została {% endif %} wysłana do zgłaszającego.\r\n\r\nJeśli chcesz zobaczyć to zgłoszenie online, możesz dokonać tego pod adresem {{ ticket.staff_url }}\r\n\r\n\r\n", + "html" : "

    Dzień dobry,

    \r\n\r\n

    To jest wiadomość e-mail z informacją, że zgłoszenie {{ ticket.ticket }} (\"{{ ticket.title }}\") od {{ ticket.submitter_email }} zostało zaktualizowane.

    \r\n\r\n

    \r\nIdentyfikator Zgłoszenia:: {{ ticket.ticket }}
    \r\nKolejka: {{ queue.title }}
    \r\nTytuł: {{ ticket.title }}
    \r\nData Zgłoszenia: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nZgłaszający: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nPriorytet: {{ ticket.get_priority_display }}
    \r\nStatus: {{ ticket.get_status }}
    \r\nPrzypisane Do: {{ ticket.get_assigned_to }}
    \r\nZobacz Online aby zaktualizować zgłoszenie (wymagana autoryzacja)

    \r\n\r\n

    Oryginalny opis zgłoszenia:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Ta informacja została {% if private %}nie została {% endif %} wysłana do zgłaszającego.

    ", "heading" : "Zgłoszenie zaktualizowane", "subject" : "(Zaktualizowane)", "template_name" : "updated_cc" @@ -1406,12 +1406,12 @@ { "pk" : 118, "fields" : { - "plain_text" : "Dzień dobry,\r\n\r\nTo jest wiadomość e-mail z informacją, że zgłoszenie {{ ticket.ticket }} (\"{{ ticket.title }}\") od {{ ticket.submitter_email }}, które zostało Ci przydzielone, zostało zaktualizowane.\r\n\r\nIdentyfikator Zgłoszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytuł: {{ ticket.title }}\r\nData Zgłoszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZgłaszający: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} ( wymagana autoryzacja )\r\n\r\nOryginaly opis zgłoszenia:\r\n\r\n{{ ticket.description }}\r\n\r\n\r\nNastępujący komentarz został dodany:\r\n\r\n{{ comment }}\r\n\r\nTa informacja została {% if private %}nie została {% endif %} wysłana do zgłaszającego.\r\n\r\nJeśli chcesz zobaczyć to zgłoszenie online, możesz dokonać tego pod adresem {{ ticket.staff_url }}\r\n\r\n\r\n", + "plain_text" : "Dzień dobry,\r\n\r\nTo jest wiadomość e-mail z informacją, że zgłoszenie {{ ticket.ticket }} (\"{{ ticket.title }}\") od {{ ticket.submitter_email }}, które zostało Ci przydzielone, zostało zaktualizowane.\r\n\r\nIdentyfikator Zgłoszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytuł: {{ ticket.title }}\r\nData Zgłoszenia: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nZgłaszający: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} ( wymagana autoryzacja )\r\n\r\nOryginaly opis zgłoszenia:\r\n\r\n{{ ticket.description }}\r\n\r\n\r\nNastępujący komentarz został dodany:\r\n\r\n{{ comment }}\r\n\r\nTa informacja została {% if private %}nie została {% endif %} wysłana do zgłaszającego.\r\n\r\nJeśli chcesz zobaczyć to zgłoszenie online, możesz dokonać tego pod adresem {{ ticket.staff_url }}\r\n\r\n\r\n", "locale" : "pl", "heading" : "Zgłoszenie zaktualizowane", "subject" : "(Zaktualizowane)", "template_name" : "updated_owner", - "html" : "

    Dzień dobry,

    \r\n\r\n

    To jest wiadomość e-mail z informacją, że zgłoszenie {{ ticket.ticket }} (\"{{ ticket.title }}\") od {{ ticket.submitter_email }}, które zostało Ci przydzielone, zostało zaktualizowane.

    \r\n\r\n

    \r\nIdentyfikator Zgłoszenia:: {{ ticket.ticket }}
    \r\nKolejka: {{ queue.title }}
    \r\nTytuł: {{ ticket.title }}
    \r\nData Zgłoszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nZgłaszający: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nPriorytet: {{ ticket.get_priority_display }}
    \r\nStatus: {{ ticket.get_status }}
    \r\nPrzypisane Do: {{ ticket.get_assigned_to }}
    \r\nZobacz Online aby zaktualizować zgłoszenie (wymagana autoryzacja)

    \r\n\r\n

    Oryginalny opis zgłoszenia:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Ta informacja została {% if private %}nie została {% endif %} wysłana do zgłaszającego.

    " + "html" : "

    Dzień dobry,

    \r\n\r\n

    To jest wiadomość e-mail z informacją, że zgłoszenie {{ ticket.ticket }} (\"{{ ticket.title }}\") od {{ ticket.submitter_email }}, które zostało Ci przydzielone, zostało zaktualizowane.

    \r\n\r\n

    \r\nIdentyfikator Zgłoszenia:: {{ ticket.ticket }}
    \r\nKolejka: {{ queue.title }}
    \r\nTytuł: {{ ticket.title }}
    \r\nData Zgłoszenia: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nZgłaszający: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nPriorytet: {{ ticket.get_priority_display }}
    \r\nStatus: {{ ticket.get_status }}
    \r\nPrzypisane Do: {{ ticket.get_assigned_to }}
    \r\nZobacz Online aby zaktualizować zgłoszenie (wymagana autoryzacja)

    \r\n\r\n

    Oryginalny opis zgłoszenia:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Ta informacja została {% if private %}nie została {% endif %} wysłana do zgłaszającego.

    " }, "model" : "helpdesk.emailtemplate" }, @@ -1431,8 +1431,8 @@ "pk" : 120, "fields" : { "locale" : "pl", - "plain_text" : "Dzień dobry,\r\n\r\nTwój problem został rozwiązany:\r\n\r\nIdentyfikator Zgłoszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytuł: {{ ticket.title }}\r\nData Zgłoszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZgłaszający: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} ( wymagana autoryzacja )\r\n\r\nOryginaly opis zgłoszenia:\r\n\r\n{{ ticket.description }}\r\n\r\nRozwiązanie problemu:\r\n\r\n{{ ticket.resolution }}\r\n\r\nRozwiązanie problemu zostało przesłane do osoby zgłaszającej problem, która zweryfikuje zaproponowane rozwiązanie, zanim będzie można zamknąć zgłoszenie.\r\n\r\n\r\n", - "html" : "

    Dzień dobry,

    \r\n\r\n

    Twój problem został rozwiązany.

    \r\n\r\n

    \r\nIdentyfikator Zgłoszenia:: {{ ticket.ticket }}
    \r\nKolejka: {{ queue.title }}
    \r\nTytuł: {{ ticket.title }}
    \r\nData Zgłoszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nZgłaszający: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nPriorytet: {{ ticket.get_priority_display }}
    \r\nStatus: {{ ticket.get_status }}
    \r\nPrzypisane Do: {{ ticket.get_assigned_to }}
    \r\nZobacz Online aby zaktualizować zgłoszenie (wymagana autoryzacja)

    \r\n\r\n

    Oryginalny opis zgłoszenia:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Rozwiązanie problemu:

    \r\n\r\n
    {{ ticket.resolution }}
    \r\n\r\n

    Rozwiązanie problemu zostało przesłane do osoby zgłaszającej problem, która zweryfikuje zaproponowane rozwiązanie, zanim będzie można zamknąć zgłoszenie.

    ", + "plain_text" : "Dzień dobry,\r\n\r\nTwój problem został rozwiązany:\r\n\r\nIdentyfikator Zgłoszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytuł: {{ ticket.title }}\r\nData Zgłoszenia: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nZgłaszający: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} ( wymagana autoryzacja )\r\n\r\nOryginaly opis zgłoszenia:\r\n\r\n{{ ticket.description }}\r\n\r\nRozwiązanie problemu:\r\n\r\n{{ ticket.resolution }}\r\n\r\nRozwiązanie problemu zostało przesłane do osoby zgłaszającej problem, która zweryfikuje zaproponowane rozwiązanie, zanim będzie można zamknąć zgłoszenie.\r\n\r\n\r\n", + "html" : "

    Dzień dobry,

    \r\n\r\n

    Twój problem został rozwiązany.

    \r\n\r\n

    \r\nIdentyfikator Zgłoszenia:: {{ ticket.ticket }}
    \r\nKolejka: {{ queue.title }}
    \r\nTytuł: {{ ticket.title }}
    \r\nData Zgłoszenia: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nZgłaszający: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nPriorytet: {{ ticket.get_priority_display }}
    \r\nStatus: {{ ticket.get_status }}
    \r\nPrzypisane Do: {{ ticket.get_assigned_to }}
    \r\nZobacz Online aby zaktualizować zgłoszenie (wymagana autoryzacja)

    \r\n\r\n

    Oryginalny opis zgłoszenia:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Rozwiązanie problemu:

    \r\n\r\n
    {{ ticket.resolution }}
    \r\n\r\n

    Rozwiązanie problemu zostało przesłane do osoby zgłaszającej problem, która zweryfikuje zaproponowane rozwiązanie, zanim będzie można zamknąć zgłoszenie.

    ", "template_name" : "resolved_cc", "heading" : "Zgłoszenie rozwiązane", "subject" : "(Rozwiązane)" @@ -1442,12 +1442,12 @@ { "model" : "helpdesk.emailtemplate", "fields" : { - "plain_text" : "Dzień dobry,\r\n\r\nZgłoszenie przypisane do Ciebie zostało rozwiązane.\r\n\r\nIdentyfikator Zgłoszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytuł: {{ ticket.title }}\r\nData Zgłoszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZgłaszający: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} ( wymagana autoryzacja )\r\n\r\nOryginaly opis zgłoszenia:\r\n\r\n{{ ticket.description }}\r\n\r\nRozwiązanie problemu:\r\n\r\n{{ ticket.resolution }}\r\n\r\nRozwiązanie problemu zostało przesłane do osoby zgłaszającej problem, która zweryfikuje zaproponowane rozwiązanie, zanim będzie można zamknąć zgłoszenie.\r\n\r\n\r\n", + "plain_text" : "Dzień dobry,\r\n\r\nZgłoszenie przypisane do Ciebie zostało rozwiązane.\r\n\r\nIdentyfikator Zgłoszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytuł: {{ ticket.title }}\r\nData Zgłoszenia: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nZgłaszający: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} ( wymagana autoryzacja )\r\n\r\nOryginaly opis zgłoszenia:\r\n\r\n{{ ticket.description }}\r\n\r\nRozwiązanie problemu:\r\n\r\n{{ ticket.resolution }}\r\n\r\nRozwiązanie problemu zostało przesłane do osoby zgłaszającej problem, która zweryfikuje zaproponowane rozwiązanie, zanim będzie można zamknąć zgłoszenie.\r\n\r\n\r\n", "locale" : "pl", "heading" : "Zgłoszenie rozwiązane", "subject" : "(Rozwiązane)", "template_name" : "resolved_owner", - "html" : "

    Dzień dobry,

    \r\n\r\n

    Zgłoszenie przypisane do Ciebie zostało rozwiązane.

    \r\n\r\n

    \r\nIdentyfikator Zgłoszenia:: {{ ticket.ticket }}
    \r\nKolejka: {{ queue.title }}
    \r\nTytuł: {{ ticket.title }}
    \r\nData Zgłoszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nZgłaszający: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nPriorytet: {{ ticket.get_priority_display }}
    \r\nStatus: {{ ticket.get_status }}
    \r\nPrzypisane Do: {{ ticket.get_assigned_to }}
    \r\nZobacz Online aby zaktualizować zgłoszenie (wymagana autoryzacja)

    \r\n\r\n

    Oryginalny opis zgłoszenia:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Rozwiązanie problemu:

    \r\n\r\n
    {{ ticket.resolution }}
    \r\n\r\n

    Rozwiązanie problemu zostało przesłane do osoby zgłaszającej problem, która zweryfikuje zaproponowane rozwiązanie, zanim będzie można zamknąć zgłoszenie.

    " + "html" : "

    Dzień dobry,

    \r\n\r\n

    Zgłoszenie przypisane do Ciebie zostało rozwiązane.

    \r\n\r\n

    \r\nIdentyfikator Zgłoszenia:: {{ ticket.ticket }}
    \r\nKolejka: {{ queue.title }}
    \r\nTytuł: {{ ticket.title }}
    \r\nData Zgłoszenia: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nZgłaszający: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nPriorytet: {{ ticket.get_priority_display }}
    \r\nStatus: {{ ticket.get_status }}
    \r\nPrzypisane Do: {{ ticket.get_assigned_to }}
    \r\nZobacz Online aby zaktualizować zgłoszenie (wymagana autoryzacja)

    \r\n\r\n

    Oryginalny opis zgłoszenia:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Rozwiązanie problemu:

    \r\n\r\n
    {{ ticket.resolution }}
    \r\n\r\n

    Rozwiązanie problemu zostało przesłane do osoby zgłaszającej problem, która zweryfikuje zaproponowane rozwiązanie, zanim będzie można zamknąć zgłoszenie.

    " }, "pk" : 121 }, @@ -1467,11 +1467,11 @@ "pk" : 123, "fields" : { "locale" : "pl", - "plain_text" : "Dzień dobry,\r\n\r\nzgłoszenie {{ ticket.ticket }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, przypisane do {{ ticket.assigned_to }}{% endif %} zostało zamknięte.\r\n\r\nIdentyfikator Zgłoszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytuł: {{ ticket.title }}\r\nData Zgłoszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZgłaszający: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} ( wymagana autoryzacja )\r\n\r\nOryginaly opis zgłoszenia:\r\n\r\n{{ ticket.description }}\r\n\r\nRozwiązanie problemu:\r\n\r\n{{ resolution }}\r\n\r\n\r\n", + "plain_text" : "Dzień dobry,\r\n\r\nzgłoszenie {{ ticket.ticket }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, przypisane do {{ ticket.assigned_to }}{% endif %} zostało zamknięte.\r\n\r\nIdentyfikator Zgłoszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytuł: {{ ticket.title }}\r\nData Zgłoszenia: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nZgłaszający: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} ( wymagana autoryzacja )\r\n\r\nOryginaly opis zgłoszenia:\r\n\r\n{{ ticket.description }}\r\n\r\nRozwiązanie problemu:\r\n\r\n{{ resolution }}\r\n\r\n\r\n", "template_name" : "closed_cc", "heading" : "Zgłoszenie zamknięte", "subject" : "(Zamknięte)", - "html" : "

    Dzień dobry,

    \r\n\r\n

    Zgłoszenie {{ ticket.ticket }} ('{{ ticket.title }}'){% if ticket.assigned_to %}, przypisane {{ ticket.get_assigned_to }}{% endif %} zostało zamknięte.

    \r\n\r\n

    \r\nIdentyfikator Zgłoszenia:: {{ ticket.ticket }}
    \r\nKolejka: {{ queue.title }}
    \r\nTytuł: {{ ticket.title }}
    \r\nData Zgłoszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nZgłaszający: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nPriorytet: {{ ticket.get_priority_display }}
    \r\nStatus: {{ ticket.get_status }}
    \r\nPrzypisane Do: {{ ticket.get_assigned_to }}
    \r\nZobacz Online aby zaktualizować zgłoszenie (wymagana autoryzacja)

    \r\n\r\n

    Oryginalny opis zgłoszenia:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Rozwiązanie problemu:

    \r\n\r\n
    {{ resolution }}
    \r\n\r\n

    Jeśli chcesz zobaczyć Twoje zgłoszenie online, proszę wejdź na stronę {{ ticket.ticket_url }}.

    " + "html" : "

    Dzień dobry,

    \r\n\r\n

    Zgłoszenie {{ ticket.ticket }} ('{{ ticket.title }}'){% if ticket.assigned_to %}, przypisane {{ ticket.get_assigned_to }}{% endif %} zostało zamknięte.

    \r\n\r\n

    \r\nIdentyfikator Zgłoszenia:: {{ ticket.ticket }}
    \r\nKolejka: {{ queue.title }}
    \r\nTytuł: {{ ticket.title }}
    \r\nData Zgłoszenia: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nZgłaszający: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nPriorytet: {{ ticket.get_priority_display }}
    \r\nStatus: {{ ticket.get_status }}
    \r\nPrzypisane Do: {{ ticket.get_assigned_to }}
    \r\nZobacz Online aby zaktualizować zgłoszenie (wymagana autoryzacja)

    \r\n\r\n

    Oryginalny opis zgłoszenia:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Rozwiązanie problemu:

    \r\n\r\n
    {{ resolution }}
    \r\n\r\n

    Jeśli chcesz zobaczyć Twoje zgłoszenie online, proszę wejdź na stronę {{ ticket.ticket_url }}.

    " }, "model" : "helpdesk.emailtemplate" }, @@ -1479,8 +1479,8 @@ "pk" : 124, "fields" : { "locale" : "pl", - "plain_text" : "Dzień dobry,\r\n\r\nZgłoszenie przypisane do Ciebie zostało zamknięte.\r\n\r\nIdentyfikator Zgłoszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytuł: {{ ticket.title }}\r\nData Zgłoszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZgłaszający: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} ( wymagana autoryzacja )\r\n\r\nJeśli chcesz zobaczyć zgłoszenie online, odwiedź stronę {{ ticket.staff_url }}\r\n\r\n\r\n", - "html" : "

    Dzień dobry,

    \r\n\r\n

    Zgłoszenie przypisane do Ciebie zostało zamknięte.

    \r\n\r\n

    \r\nIdentyfikator Zgłoszenia:: {{ ticket.ticket }}
    \r\nKolejka: {{ queue.title }}
    \r\nTytuł: {{ ticket.title }}
    \r\nData Zgłoszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nZgłaszający: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nPriorytet: {{ ticket.get_priority_display }}
    \r\nStatus: {{ ticket.get_status }}
    \r\nPrzypisane Do: {{ ticket.get_assigned_to }}
    \r\nZobacz Online aby zaktualizować zgłoszenie (wymagana autoryzacja)

    \r\n\r\n

    Oryginalny opis zgłoszenia:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Rozwiązanie problemu:

    \r\n\r\n
    {{ ticket.resolution }}
    ", + "plain_text" : "Dzień dobry,\r\n\r\nZgłoszenie przypisane do Ciebie zostało zamknięte.\r\n\r\nIdentyfikator Zgłoszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytuł: {{ ticket.title }}\r\nData Zgłoszenia: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nZgłaszający: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} ( wymagana autoryzacja )\r\n\r\nJeśli chcesz zobaczyć zgłoszenie online, odwiedź stronę {{ ticket.staff_url }}\r\n\r\n\r\n", + "html" : "

    Dzień dobry,

    \r\n\r\n

    Zgłoszenie przypisane do Ciebie zostało zamknięte.

    \r\n\r\n

    \r\nIdentyfikator Zgłoszenia:: {{ ticket.ticket }}
    \r\nKolejka: {{ queue.title }}
    \r\nTytuł: {{ ticket.title }}
    \r\nData Zgłoszenia: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nZgłaszający: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nPriorytet: {{ ticket.get_priority_display }}
    \r\nStatus: {{ ticket.get_status }}
    \r\nPrzypisane Do: {{ ticket.get_assigned_to }}
    \r\nZobacz Online aby zaktualizować zgłoszenie (wymagana autoryzacja)

    \r\n\r\n

    Oryginalny opis zgłoszenia:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Rozwiązanie problemu:

    \r\n\r\n
    {{ ticket.resolution }}
    ", "subject" : "(Zamknięte)", "heading" : "Zgłoszenie zamknięte", "template_name" : "closed_owner" @@ -1501,12 +1501,12 @@ }, { "fields" : { - "plain_text" : "Dzień dobry,\r\n\r\nTo jest wiadomość e-mail z informacją, że dla zgłoszenia {{ ticket.ticket }} (\"{{ ticket.title }}\") został zmieniony priorytet automatycznie.\r\n\r\nIdentyfikator Zgłoszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytuł: {{ ticket.title }}\r\nData Zgłoszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZgłaszający: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} ( wymagana autoryzacja )\r\n\r\nOryginaly opis zgłoszenia:\r\n\r\n{{ ticket.description }}\r\n\r\n\r\n", + "plain_text" : "Dzień dobry,\r\n\r\nTo jest wiadomość e-mail z informacją, że dla zgłoszenia {{ ticket.ticket }} (\"{{ ticket.title }}\") został zmieniony priorytet automatycznie.\r\n\r\nIdentyfikator Zgłoszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytuł: {{ ticket.title }}\r\nData Zgłoszenia: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nZgłaszający: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} ( wymagana autoryzacja )\r\n\r\nOryginaly opis zgłoszenia:\r\n\r\n{{ ticket.description }}\r\n\r\n\r\n", "locale" : "pl", "heading" : "Zmieniono priorytet zgłoszenia", "subject" : "(Eskalacja)", "template_name" : "escalated_cc", - "html" : "

    Dzień dobry,

    \r\n\r\n

    To jest wiadomość e-mail z informacją, że dla zgłoszenia {{ ticket.ticket }} ('{{ ticket.title }}') został zmieniony priorytet automatycznie.

    \r\n\r\n

    \r\nIdentyfikator Zgłoszenia:: {{ ticket.ticket }}
    \r\nKolejka: {{ queue.title }}
    \r\nTytuł: {{ ticket.title }}
    \r\nData Zgłoszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nZgłaszający: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nPriorytet: {{ ticket.get_priority_display }}
    \r\nStatus: {{ ticket.get_status }}
    \r\nPrzypisane Do: {{ ticket.get_assigned_to }}
    \r\nZobacz Online aby zaktualizować zgłoszenie (wymagana autoryzacja)

    \r\n\r\n

    Oryginalny opis zgłoszenia:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    " + "html" : "

    Dzień dobry,

    \r\n\r\n

    To jest wiadomość e-mail z informacją, że dla zgłoszenia {{ ticket.ticket }} ('{{ ticket.title }}') został zmieniony priorytet automatycznie.

    \r\n\r\n

    \r\nIdentyfikator Zgłoszenia:: {{ ticket.ticket }}
    \r\nKolejka: {{ queue.title }}
    \r\nTytuł: {{ ticket.title }}
    \r\nData Zgłoszenia: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nZgłaszający: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nPriorytet: {{ ticket.get_priority_display }}
    \r\nStatus: {{ ticket.get_status }}
    \r\nPrzypisane Do: {{ ticket.get_assigned_to }}
    \r\nZobacz Online aby zaktualizować zgłoszenie (wymagana autoryzacja)

    \r\n\r\n

    Oryginalny opis zgłoszenia:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    " }, "pk" : 126, "model" : "helpdesk.emailtemplate" @@ -1515,8 +1515,8 @@ "pk" : 127, "fields" : { "locale" : "pl", - "plain_text" : "Dzień dobry,\r\n\r\nDla zgłoszenia, które zostało Tobie przypisane, został autmoatycznie zmieniony jego priorytet, ponieważ było otwarte dłużej niż oczekiwano.\r\n\r\nIdentyfikator Zgłoszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytuł: {{ ticket.title }}\r\nData Zgłoszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZgłaszający: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} ( wymagana autoryzacja )\r\n\r\nOryginaly opis zgłoszenia:\r\n\r\n{{ ticket.description }}\r\n\r\nPrzejrzyj to zgłoszenie i postaraj się jak najszybciej rozwiązać problem.\r\n\r\n\r\n", - "html" : "

    Dzień dobry,

    \r\n\r\n

    Dla zgłoszenia, które zostało Tobie przypisane, został autmoatycznie zmieniony jego priorytet, ponieważ było otwarte dłużej niż oczekiwano.

    \r\n\r\n

    \r\nIdentyfikator Zgłoszenia:: {{ ticket.ticket }}
    \r\nKolejka: {{ queue.title }}
    \r\nTytuł: {{ ticket.title }}
    \r\nData Zgłoszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nZgłaszający: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nPriorytet: {{ ticket.get_priority_display }}
    \r\nStatus: {{ ticket.get_status }}
    \r\nPrzypisane Do: {{ ticket.get_assigned_to }}
    \r\nZobacz Online aby zaktualizować zgłoszenie (wymagana autoryzacja)

    \r\n\r\n

    Oryginalny opis zgłoszenia:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    ", + "plain_text" : "Dzień dobry,\r\n\r\nDla zgłoszenia, które zostało Tobie przypisane, został autmoatycznie zmieniony jego priorytet, ponieważ było otwarte dłużej niż oczekiwano.\r\n\r\nIdentyfikator Zgłoszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytuł: {{ ticket.title }}\r\nData Zgłoszenia: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nZgłaszający: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} ( wymagana autoryzacja )\r\n\r\nOryginaly opis zgłoszenia:\r\n\r\n{{ ticket.description }}\r\n\r\nPrzejrzyj to zgłoszenie i postaraj się jak najszybciej rozwiązać problem.\r\n\r\n\r\n", + "html" : "

    Dzień dobry,

    \r\n\r\n

    Dla zgłoszenia, które zostało Tobie przypisane, został autmoatycznie zmieniony jego priorytet, ponieważ było otwarte dłużej niż oczekiwano.

    \r\n\r\n

    \r\nIdentyfikator Zgłoszenia:: {{ ticket.ticket }}
    \r\nKolejka: {{ queue.title }}
    \r\nTytuł: {{ ticket.title }}
    \r\nData Zgłoszenia: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nZgłaszający: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nPriorytet: {{ ticket.get_priority_display }}
    \r\nStatus: {{ ticket.get_status }}
    \r\nPrzypisane Do: {{ ticket.get_assigned_to }}
    \r\nZobacz Online aby zaktualizować zgłoszenie (wymagana autoryzacja)

    \r\n\r\n

    Oryginalny opis zgłoszenia:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    ", "heading" : "Zmienionio priorytet przydzielonego do Ciebie zgłoszenia", "template_name" : "escalated_owner", "subject" : "(Eskalacja)" @@ -1537,12 +1537,12 @@ }, { "fields" : { - "html" : "

    Dobrý den,

    \r\n\r\n

    tímto automaticky generovaným e-mailem Vám dáváme na vědomí, že ticket {{ ticket.ticket }} ({{ ticket.title }}) od {{ ticket.submitter_email }} {% if ticket.assigned_to %}byl přiřazen {{ ticket.assigned_to }}{% else %}nebyl nikomu přiřazen{% endif %}.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nFronta: {{ queue.title }}
    \r\nNadpis: {{ ticket.title }}
    \r\nOtevřeno: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nZadavatel: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nPriorita: {{ ticket.get_priority_display }}
    \r\nStav: {{ ticket.get_status }}
    \r\nPřiřazeno: {{ ticket.get_assigned_to }}
    \r\nProhlédnout Online pro aktualizaci (je potřeba se přihlásit)

    \r\n\r\n

    Původní zadání ticketu:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    ", + "html" : "

    Dobrý den,

    \r\n\r\n

    tímto automaticky generovaným e-mailem Vám dáváme na vědomí, že ticket {{ ticket.ticket }} ({{ ticket.title }}) od {{ ticket.submitter_email }} {% if ticket.assigned_to %}byl přiřazen {{ ticket.assigned_to }}{% else %}nebyl nikomu přiřazen{% endif %}.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nFronta: {{ queue.title }}
    \r\nNadpis: {{ ticket.title }}
    \r\nOtevřeno: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nZadavatel: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nPriorita: {{ ticket.get_priority_display }}
    \r\nStav: {{ ticket.get_status }}
    \r\nPřiřazeno: {{ ticket.get_assigned_to }}
    \r\nProhlédnout Online pro aktualizaci (je potřeba se přihlásit)

    \r\n\r\n

    Původní zadání ticketu:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    ", "template_name" : "assigned_cc", "heading" : "Ticket přiřazen", "subject" : "(Přiřazeno)", "locale" : "cs", - "plain_text" : "Dobrý den,\r\n\r\ntímto automaticky generovaným e-mailem Vám dáváme na vědomí, že ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") od {{ ticket.submitter_email }} {% if ticket.assigned_to %}byl přiřazen {{ ticket.assigned_to }}{% else %}a nebyl nikomu přiřazen{% endif %}.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nFronta: {{ queue.title }}\r\nNadpis: {{ ticket.title }}\r\nOtevřeno: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}\r\nPriorita: {{ ticket.get_priority_display }}\r\nStav: {{ ticket.get_status }}\r\nPřiřazeno: {{ ticket.get_assigned_to }}\r\nProhlédnout on-line: {{ ticket.staff_url }}\r\n\r\nPůvodní zadání ticketu je:\r\n\r\n{{ ticket.description }}" + "plain_text" : "Dobrý den,\r\n\r\ntímto automaticky generovaným e-mailem Vám dáváme na vědomí, že ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") od {{ ticket.submitter_email }} {% if ticket.assigned_to %}byl přiřazen {{ ticket.assigned_to }}{% else %}a nebyl nikomu přiřazen{% endif %}.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nFronta: {{ queue.title }}\r\nNadpis: {{ ticket.title }}\r\nOtevřeno: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}\r\nPriorita: {{ ticket.get_priority_display }}\r\nStav: {{ ticket.get_status }}\r\nPřiřazeno: {{ ticket.get_assigned_to }}\r\nProhlédnout on-line: {{ ticket.staff_url }}\r\n\r\nPůvodní zadání ticketu je:\r\n\r\n{{ ticket.description }}" }, "pk" : 129, "model" : "helpdesk.emailtemplate" @@ -1553,32 +1553,32 @@ "template_name" : "assigned_owner", "heading" : "Ticket Vám byl přiřazen", "subject" : "(Ticket Vám byl přiřazen)", - "html" : "

    Hello,

    \r\n\r\n

    tímto automaticky generovaným e-mailem Vám dáváme na vědomí, že ticket {{ ticket.ticket }} ({{ ticket.title }}) od {{ ticket.submitter_email }} Vám byl přiřazen.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nFronta: {{ queue.title }}
    \r\nNadpis: {{ ticket.title }}
    \r\nOtevřeno: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}
    \r\nPriorita: {{ ticket.get_priority_display }}
    \r\nStav: {{ ticket.get_status }}
    \r\nPřiřazeno: VÁM
    \r\nProhlédnout online pro aktualizaci (nutné přihlášení)

    \r\n\r\n

    Původní popis ticketu byl:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    ", - "plain_text" : "Dobrý den,\r\n\r\ntímto automaticky generovaným e-mailem Vám dáváme na vědomí, že ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") od {{ ticket.submitter_email }} Vám byl přiřazen.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nFronta: {{ queue.title }}\r\nNadpis: {{ ticket.title }}\r\nOtevřeno: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}\r\nPriorita: {{ ticket.get_priority_display }}\r\nStav: {{ ticket.get_status }}\r\nPřiřzeno: VÁM\r\nProhlédnout online: {{ ticket.staff_url }}\r\n\r\nPůvodní popis ticketu byl:\r\n\r\n{{ ticket.description }}", + "html" : "

    Hello,

    \r\n\r\n

    tímto automaticky generovaným e-mailem Vám dáváme na vědomí, že ticket {{ ticket.ticket }} ({{ ticket.title }}) od {{ ticket.submitter_email }} Vám byl přiřazen.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nFronta: {{ queue.title }}
    \r\nNadpis: {{ ticket.title }}
    \r\nOtevřeno: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}
    \r\nPriorita: {{ ticket.get_priority_display }}
    \r\nStav: {{ ticket.get_status }}
    \r\nPřiřazeno: VÁM
    \r\nProhlédnout online pro aktualizaci (nutné přihlášení)

    \r\n\r\n

    Původní popis ticketu byl:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    ", + "plain_text" : "Dobrý den,\r\n\r\ntímto automaticky generovaným e-mailem Vám dáváme na vědomí, že ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") od {{ ticket.submitter_email }} Vám byl přiřazen.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nFronta: {{ queue.title }}\r\nNadpis: {{ ticket.title }}\r\nOtevřeno: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}\r\nPriorita: {{ ticket.get_priority_display }}\r\nStav: {{ ticket.get_status }}\r\nPřiřzeno: VÁM\r\nProhlédnout online: {{ ticket.staff_url }}\r\n\r\nPůvodní popis ticketu byl:\r\n\r\n{{ ticket.description }}", "locale" : "cs" }, "model" : "helpdesk.emailtemplate" }, { "fields" : { - "plain_text" : "Dobrý den,\r\n\r\nTicket {{ ticket.ticket }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, přiřazený {{ ticket.assigned_to }}{% endif %} byl uzavřen.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nFronta: {{ queue.title }}\r\nNadpis: {{ ticket.title }}\r\nOtevřený: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}\r\nPriorita: {{ ticket.get_priority_display }}\r\nStav: {{ ticket.get_status }}\r\nPřiřazeno: {{ ticket.get_assigned_to }}\r\nProhlédnout online: {{ ticket.staff_url }} (nutné příhlášení)\r\n\r\nPůvodní popis byl:\r\n\r\n{{ ticket.description }}\r\n\r\nUzavření z důvodu:\r\n\r\n{{ resolution }}", + "plain_text" : "Dobrý den,\r\n\r\nTicket {{ ticket.ticket }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, přiřazený {{ ticket.assigned_to }}{% endif %} byl uzavřen.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nFronta: {{ queue.title }}\r\nNadpis: {{ ticket.title }}\r\nOtevřený: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}\r\nPriorita: {{ ticket.get_priority_display }}\r\nStav: {{ ticket.get_status }}\r\nPřiřazeno: {{ ticket.get_assigned_to }}\r\nProhlédnout online: {{ ticket.staff_url }} (nutné příhlášení)\r\n\r\nPůvodní popis byl:\r\n\r\n{{ ticket.description }}\r\n\r\nUzavření z důvodu:\r\n\r\n{{ resolution }}", "locale" : "cs", "heading" : "Ticket Closed", "subject" : "(Uzavřeno)", "template_name" : "closed_cc", - "html" : "

    Dobrý den,

    \r\n\r\n

    Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, přiřazený {{ ticket.assigned_to }}{% endif %} byl uzavřen.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nFronta: {{ queue.title }}
    \r\nNadpis: {{ ticket.title }}
    \r\nOtevřeno: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}
    \r\nPriorita: {{ ticket.get_priority_display }}
    \r\nStav: {{ ticket.get_status }}
    \r\nPřiřazeno: {{ ticket.get_assigned_to }}
    \r\nProhlédnout online nebo aktualizovat (nutné přihlášení)

    \r\n\r\n

    Původní popis:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Důvod uzavření:

    \r\n\r\n
    {{ resolution }}
    " + "html" : "

    Dobrý den,

    \r\n\r\n

    Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, přiřazený {{ ticket.assigned_to }}{% endif %} byl uzavřen.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nFronta: {{ queue.title }}
    \r\nNadpis: {{ ticket.title }}
    \r\nOtevřeno: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}
    \r\nPriorita: {{ ticket.get_priority_display }}
    \r\nStav: {{ ticket.get_status }}
    \r\nPřiřazeno: {{ ticket.get_assigned_to }}
    \r\nProhlédnout online nebo aktualizovat (nutné přihlášení)

    \r\n\r\n

    Původní popis:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Důvod uzavření:

    \r\n\r\n
    {{ resolution }}
    " }, "pk" : 131, "model" : "helpdesk.emailtemplate" }, { "fields" : { - "html" : "

    Dobrý den,

    \r\n\r\n

    Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") přiřazený Vám byl uzavřen.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nFronta: {{ queue.title }}
    \r\nNadpis: {{ ticket.title }}
    \r\nOtevřeno: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nZadavatel: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nPriorita: {{ ticket.get_priority_display }}
    \r\nStav: {{ ticket.get_status }}
    \r\nPřiřazeno: Vám
    \r\nProhlédnout online nebo aktualizovat (nutné přihlášení)

    \r\n\r\n

    Původní popis:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Důvod uzavření:

    \r\n\r\n
    {{ resolution }}
    ", + "html" : "

    Dobrý den,

    \r\n\r\n

    Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") přiřazený Vám byl uzavřen.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nFronta: {{ queue.title }}
    \r\nNadpis: {{ ticket.title }}
    \r\nOtevřeno: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nZadavatel: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nPriorita: {{ ticket.get_priority_display }}
    \r\nStav: {{ ticket.get_status }}
    \r\nPřiřazeno: Vám
    \r\nProhlédnout online nebo aktualizovat (nutné přihlášení)

    \r\n\r\n

    Původní popis:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Důvod uzavření:

    \r\n\r\n
    {{ resolution }}
    ", "heading" : "Ticket uzavřen", "template_name" : "closed_owner", "subject" : "(Uzavřeno)", "locale" : "cs", - "plain_text" : "Dobrý den,\r\n\r\nTicket {{ ticket.ticket }} (\"{{ ticket.title }}\") přiřazený VÁM byl uzavřen\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nFronta: {{ queue.title }}\r\nNadpis: {{ ticket.title }}\r\nOtevřený: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZadavatel: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorita: {{ ticket.get_priority_display }}\r\nStav: {{ ticket.get_status }}\r\nPřiřazeno: Vy\r\nProhlédnout online: {{ ticket.staff_url }} (nutné příhlášení)\r\n\r\nPůvodní popis byl:\r\n\r\n{{ ticket.description }}\r\n\r\nUzavření z důvodu:\r\n\r\n{{ resolution }}" + "plain_text" : "Dobrý den,\r\n\r\nTicket {{ ticket.ticket }} (\"{{ ticket.title }}\") přiřazený VÁM byl uzavřen\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nFronta: {{ queue.title }}\r\nNadpis: {{ ticket.title }}\r\nOtevřený: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nZadavatel: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorita: {{ ticket.get_priority_display }}\r\nStav: {{ ticket.get_status }}\r\nPřiřazeno: Vy\r\nProhlédnout online: {{ ticket.staff_url }} (nutné příhlášení)\r\n\r\nPůvodní popis byl:\r\n\r\n{{ ticket.description }}\r\n\r\nUzavření z důvodu:\r\n\r\n{{ resolution }}" }, "pk" : 132, "model" : "helpdesk.emailtemplate" @@ -1598,12 +1598,12 @@ { "model" : "helpdesk.emailtemplate", "fields" : { - "html" : "

    Dobrý den,

    \r\n\r\n

    Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, přiřazený {{ ticket.assigned_to }}{% endif %} automaticky vyhrocen.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nFronta: {{ queue.title }}
    \r\nNadpis: {{ ticket.title }}
    \r\nOtevřeno: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}
    \r\nPriorita: {{ ticket.get_priority_display }}
    \r\nStav: {{ ticket.get_status }}
    \r\nPřiřazeno: {{ ticket.get_assigned_to }}
    \r\nProhlédnout online nebo aktualizovat (nutné přihlášení)

    \r\n\r\n

    Původní popis:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    ", + "html" : "

    Dobrý den,

    \r\n\r\n

    Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, přiřazený {{ ticket.assigned_to }}{% endif %} automaticky vyhrocen.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nFronta: {{ queue.title }}
    \r\nNadpis: {{ ticket.title }}
    \r\nOtevřeno: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}
    \r\nPriorita: {{ ticket.get_priority_display }}
    \r\nStav: {{ ticket.get_status }}
    \r\nPřiřazeno: {{ ticket.get_assigned_to }}
    \r\nProhlédnout online nebo aktualizovat (nutné přihlášení)

    \r\n\r\n

    Původní popis:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    ", "heading" : "Ticket vyhrocen", "template_name" : "escalated_cc", "subject" : "(Vyhroceno)", "locale" : "cs", - "plain_text" : "Dobrý den,\r\n\r\nTicket {{ ticket.ticket }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, přiřazený {{ ticket.assigned_to }}{% endif %} byl automaticky vyhrocen.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nFronta: {{ queue.title }}\r\nNadpis: {{ ticket.title }}\r\nOtevřený: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}\r\nPriorita: {{ ticket.get_priority_display }}\r\nStav: {{ ticket.get_status }}\r\nPřiřazeno: {{ ticket.get_assigned_to }}\r\nProhlédnout online: {{ ticket.staff_url }} (nutné příhlášení)\r\n\r\nPůvodní popis byl:\r\n\r\n{{ ticket.description }}" + "plain_text" : "Dobrý den,\r\n\r\nTicket {{ ticket.ticket }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, přiřazený {{ ticket.assigned_to }}{% endif %} byl automaticky vyhrocen.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nFronta: {{ queue.title }}\r\nNadpis: {{ ticket.title }}\r\nOtevřený: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}\r\nPriorita: {{ ticket.get_priority_display }}\r\nStav: {{ ticket.get_status }}\r\nPřiřazeno: {{ ticket.get_assigned_to }}\r\nProhlédnout online: {{ ticket.staff_url }} (nutné příhlášení)\r\n\r\nPůvodní popis byl:\r\n\r\n{{ ticket.description }}" }, "pk" : 134 }, @@ -1611,12 +1611,12 @@ "model" : "helpdesk.emailtemplate", "pk" : 135, "fields" : { - "html" : "

    Dobrý den,

    \r\n\r\n

    ticket, který Vám je přiřazen byl automaticky vyhrocen, protože byl otevřen delší dobu, než se čekalo.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nFronta: {{ queue.title }}
    \r\nNadpis: {{ ticket.title }}
    \r\nOtevřeno: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}
    \r\nPriorita: {{ ticket.get_priority_display }}
    \r\nStav: {{ ticket.get_status }}
    \r\nPřiřazeno: {{ ticket.get_assigned_to }}
    \r\nProhlédnout online nebo aktualizovat (nutné přihlášení)

    \r\n\r\n

    Původní popis:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n\r\n

    Prosím podívejte se na ticket a pokuste se ho rozřešit co nejdříve.

    ", + "html" : "

    Dobrý den,

    \r\n\r\n

    ticket, který Vám je přiřazen byl automaticky vyhrocen, protože byl otevřen delší dobu, než se čekalo.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nFronta: {{ queue.title }}
    \r\nNadpis: {{ ticket.title }}
    \r\nOtevřeno: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}
    \r\nPriorita: {{ ticket.get_priority_display }}
    \r\nStav: {{ ticket.get_status }}
    \r\nPřiřazeno: {{ ticket.get_assigned_to }}
    \r\nProhlédnout online nebo aktualizovat (nutné přihlášení)

    \r\n\r\n

    Původní popis:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n\r\n

    Prosím podívejte se na ticket a pokuste se ho rozřešit co nejdříve.

    ", "subject" : "(Vyhroceno)", "heading" : "Váš přiřazený ticket byl vyhrocen", "template_name" : "escalated_owner", "locale" : "cs", - "plain_text" : "Dobrý den,\r\n\r\nticket, který Vám je přiřazen byl automaticky vyhrocen, protože byl otevřen delší dobu, než se čekalo.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nFronta: {{ queue.title }}\r\nNadpis: {{ ticket.title }}\r\nOtevřený: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}\r\nPriorita: {{ ticket.get_priority_display }}\r\nStav: {{ ticket.get_status }}\r\nPřiřazeno: {{ ticket.get_assigned_to }}\r\nProhlédnout online: {{ ticket.staff_url }} (nutné příhlášení)\r\n\r\nPůvodní popis byl:\r\n\r\n{{ ticket.description }}\r\n\r\nProsím podívejte se na ticket a pokuste se ho rozřešit co nejdříve." + "plain_text" : "Dobrý den,\r\n\r\nticket, který Vám je přiřazen byl automaticky vyhrocen, protože byl otevřen delší dobu, než se čekalo.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nFronta: {{ queue.title }}\r\nNadpis: {{ ticket.title }}\r\nOtevřený: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}\r\nPriorita: {{ ticket.get_priority_display }}\r\nStav: {{ ticket.get_status }}\r\nPřiřazeno: {{ ticket.get_assigned_to }}\r\nProhlédnout online: {{ ticket.staff_url }} (nutné příhlášení)\r\n\r\nPůvodní popis byl:\r\n\r\n{{ ticket.description }}\r\n\r\nProsím podívejte se na ticket a pokuste se ho rozřešit co nejdříve." } }, { @@ -1636,11 +1636,11 @@ "pk" : 137, "fields" : { "locale" : "cs", - "plain_text" : "Dobrý den,\r\n\r\ntímto automaticky generovaným e-mailem Vám dáváme na vědomí, že ticket byl založen\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nFronta: {{ queue.title }}\r\nNadpis: {{ ticket.title }}\r\nOtevřeno: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}\r\nPriorita: {{ ticket.get_priority_display }}\r\nStav: {{ ticket.get_status }}\r\nPřiřazeno: {{ ticket.get_assigned_to }}\r\nProhlédnout on-line: {{ ticket.staff_url }}\r\n\r\nZadání ticketu je:\r\n\r\n{{ ticket.description }}", + "plain_text" : "Dobrý den,\r\n\r\ntímto automaticky generovaným e-mailem Vám dáváme na vědomí, že ticket byl založen\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nFronta: {{ queue.title }}\r\nNadpis: {{ ticket.title }}\r\nOtevřeno: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}\r\nPriorita: {{ ticket.get_priority_display }}\r\nStav: {{ ticket.get_status }}\r\nPřiřazeno: {{ ticket.get_assigned_to }}\r\nProhlédnout on-line: {{ ticket.staff_url }}\r\n\r\nZadání ticketu je:\r\n\r\n{{ ticket.description }}", "heading" : "Založen nový ticket", "template_name" : "newticket_cc", "subject" : "(Otevřený)", - "html" : "

    Dobrý den,

    \r\n\r\n

    tímto automaticky generovaným e-mailem Vám dáváme na vědomí, že ticket byl založen.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nFronta: {{ queue.title }}
    \r\nNadpis: {{ ticket.title }}
    \r\nOtevřeno: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nZadavatel: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nPriorita: {{ ticket.get_priority_display }}
    \r\nStav: {{ ticket.get_status }}
    \r\nPřiřazeno: {{ ticket.get_assigned_to }}
    \r\nProhlédnout Online pro aktualizaci (je potřeba se přihlásit)

    \r\n\r\n

    Zadání:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    " + "html" : "

    Dobrý den,

    \r\n\r\n

    tímto automaticky generovaným e-mailem Vám dáváme na vědomí, že ticket byl založen.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nFronta: {{ queue.title }}
    \r\nNadpis: {{ ticket.title }}
    \r\nOtevřeno: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nZadavatel: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nPriorita: {{ ticket.get_priority_display }}
    \r\nStav: {{ ticket.get_status }}
    \r\nPřiřazeno: {{ ticket.get_assigned_to }}
    \r\nProhlédnout Online pro aktualizaci (je potřeba se přihlásit)

    \r\n\r\n

    Zadání:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    " } }, { @@ -1657,12 +1657,12 @@ }, { "fields" : { - "html" : "

    Dobrý den,

    \r\n\r\n

    Ticket byl rozřešen.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nFronta: {{ queue.title }}
    \r\nNadpis: {{ ticket.title }}
    \r\nOtevřeno: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}
    \r\nPriorita: {{ ticket.get_priority_display }}
    \r\nStav: {{ ticket.get_status }}
    \r\nPřiřazeno: {{ ticket.get_assigned_to }}
    \r\nOn-line (nutné přihlášení)

    \r\n\r\n

    Původní popis:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Rozřešení:

    \r\n\r\n
    {{ ticket.resolution }}
    \r\n\r\n

    Toto rozřešení bylo zasláno e-mailem zadavateli, který řešení ověří a potom jej bude možné uzavřít.

    ", + "html" : "

    Dobrý den,

    \r\n\r\n

    Ticket byl rozřešen.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nFronta: {{ queue.title }}
    \r\nNadpis: {{ ticket.title }}
    \r\nOtevřeno: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}
    \r\nPriorita: {{ ticket.get_priority_display }}
    \r\nStav: {{ ticket.get_status }}
    \r\nPřiřazeno: {{ ticket.get_assigned_to }}
    \r\nOn-line (nutné přihlášení)

    \r\n\r\n

    Původní popis:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Rozřešení:

    \r\n\r\n
    {{ ticket.resolution }}
    \r\n\r\n

    Toto rozřešení bylo zasláno e-mailem zadavateli, který řešení ověří a potom jej bude možné uzavřít.

    ", "heading" : "Ticket rozřešen", "subject" : "(Rozřešeno)", "template_name" : "resolved_cc", "locale" : "cs", - "plain_text" : "Dobrý den,\r\n\r\nticket byl rozřešen\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nFronta: {{ queue.title }}\r\nNadpis: {{ ticket.title }}\r\nOtevřeno: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}\r\nPriorita: {{ ticket.get_priority_display }}\r\nStav: {{ ticket.get_status }}\r\nPřiřazeno: {{ ticket.get_assigned_to }}\r\nOn-line: {{ ticket.staff_url }} (nutné přihlášení)\r\n\r\nPůvodní popis ticketu:\r\n\r\n{{ ticket.description }}\r\n\r\nRozřešení:\r\n\r\n{{ ticket.resolution }}\r\n\r\nToto rozřešení bylo zasláno e-mailem zadavateli, který řešení ověří a potom jej bude možné uzavřít." + "plain_text" : "Dobrý den,\r\n\r\nticket byl rozřešen\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nFronta: {{ queue.title }}\r\nNadpis: {{ ticket.title }}\r\nOtevřeno: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}\r\nPriorita: {{ ticket.get_priority_display }}\r\nStav: {{ ticket.get_status }}\r\nPřiřazeno: {{ ticket.get_assigned_to }}\r\nOn-line: {{ ticket.staff_url }} (nutné přihlášení)\r\n\r\nPůvodní popis ticketu:\r\n\r\n{{ ticket.description }}\r\n\r\nRozřešení:\r\n\r\n{{ ticket.resolution }}\r\n\r\nToto rozřešení bylo zasláno e-mailem zadavateli, který řešení ověří a potom jej bude možné uzavřít." }, "pk" : 139, "model" : "helpdesk.emailtemplate" @@ -1670,12 +1670,12 @@ { "model" : "helpdesk.emailtemplate", "fields" : { - "html" : "

    Dobrý den,

    \r\n\r\n

    ticket přiřazený Vám byl právě rozřešen

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nFronta: {{ queue.title }}
    \r\nNadpis: {{ ticket.title }}
    \r\nOtevřeno: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nZadavatel: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nPriorita: {{ ticket.get_priority_display }}
    \r\nStav: {{ ticket.get_status }}
    \r\nPřiřazeno: {{ ticket.get_assigned_to }}
    \r\nProhlédnout on-line (nutné přihlášení)

    \r\n\r\n

    Původní zadání:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Rozřešení:

    \r\n\r\n
    {{ ticket.resolution }}
    \r\n\r\n

    Rozřešení bylo posláno e-mailem zadavateli, který jej potvrdí a potom bude možné ticket zavřít.

    ", + "html" : "

    Dobrý den,

    \r\n\r\n

    ticket přiřazený Vám byl právě rozřešen

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nFronta: {{ queue.title }}
    \r\nNadpis: {{ ticket.title }}
    \r\nOtevřeno: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nZadavatel: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nPriorita: {{ ticket.get_priority_display }}
    \r\nStav: {{ ticket.get_status }}
    \r\nPřiřazeno: {{ ticket.get_assigned_to }}
    \r\nProhlédnout on-line (nutné přihlášení)

    \r\n\r\n

    Původní zadání:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Rozřešení:

    \r\n\r\n
    {{ ticket.resolution }}
    \r\n\r\n

    Rozřešení bylo posláno e-mailem zadavateli, který jej potvrdí a potom bude možné ticket zavřít.

    ", "heading" : "Ticket rozřešen", "template_name" : "resolved_owner", "subject" : "(Rozřešeno)", "locale" : "cs", - "plain_text" : "Dobrý den,\r\n\r\nticket přiřazený Vám byl právě rozřešen\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nFronta: {{ queue.title }}\r\nNadpis: {{ ticket.title }}\r\nOtevřeno: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZadaatel: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorita: {{ ticket.get_priority_display }}\r\nStav: {{ ticket.get_status }}\r\nPřiřazeno: {{ ticket.get_assigned_to }}\r\nOn-line: {{ ticket.staff_url }} požadováno přihlášení)\r\n\r\nPůvodní popis:\r\n\r\n{{ ticket.description }}\r\n\r\nRozřešení:\r\n\r\n{{ ticket.resolution }}\r\n\r\nRozřešení bylo posláno e-mailem zadavateli, který jej potvrdí a potom bude možné ticket zavřít" + "plain_text" : "Dobrý den,\r\n\r\nticket přiřazený Vám byl právě rozřešen\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nFronta: {{ queue.title }}\r\nNadpis: {{ ticket.title }}\r\nOtevřeno: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nZadaatel: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorita: {{ ticket.get_priority_display }}\r\nStav: {{ ticket.get_status }}\r\nPřiřazeno: {{ ticket.get_assigned_to }}\r\nOn-line: {{ ticket.staff_url }} požadováno přihlášení)\r\n\r\nPůvodní popis:\r\n\r\n{{ ticket.description }}\r\n\r\nRozřešení:\r\n\r\n{{ ticket.resolution }}\r\n\r\nRozřešení bylo posláno e-mailem zadavateli, který jej potvrdí a potom bude možné ticket zavřít" }, "pk" : 140 }, @@ -1694,24 +1694,24 @@ { "model" : "helpdesk.emailtemplate", "fields" : { - "plain_text" : "Dobrý den,\r\n\r\ntímto automaticky generovaným e-mailem bychom Vás rádi informovali, že ticket {{ ticket.ticket }} od {{ ticket.submitter_email }} byl aktualizován.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nFronta: {{ queue.title }}\r\nNadpis: {{ ticket.title }}\r\nOtevřeno: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}\r\nPriorita: {{ ticket.get_priority_display }}\r\nStav: {{ ticket.get_status }}\r\nPřiřazeno: {{ ticket.get_assigned_to }}\r\nOn-line: {{ ticket.staff_url }} (nutné přihlášení)\r\n\r\nPopis:\r\n\r\n{{ ticket.description }}\r\n\r\nPřidaný komentář:\r\n\r\n{{ comment }}\r\n\r\nTato informace {% if private %}ne{% endif %}byla poslána e-mailem zadavateli.\r\n\r\nPro on-line správu ticketu navštivte {{ ticket.staff_url }}.", + "plain_text" : "Dobrý den,\r\n\r\ntímto automaticky generovaným e-mailem bychom Vás rádi informovali, že ticket {{ ticket.ticket }} od {{ ticket.submitter_email }} byl aktualizován.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nFronta: {{ queue.title }}\r\nNadpis: {{ ticket.title }}\r\nOtevřeno: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}\r\nPriorita: {{ ticket.get_priority_display }}\r\nStav: {{ ticket.get_status }}\r\nPřiřazeno: {{ ticket.get_assigned_to }}\r\nOn-line: {{ ticket.staff_url }} (nutné přihlášení)\r\n\r\nPopis:\r\n\r\n{{ ticket.description }}\r\n\r\nPřidaný komentář:\r\n\r\n{{ comment }}\r\n\r\nTato informace {% if private %}ne{% endif %}byla poslána e-mailem zadavateli.\r\n\r\nPro on-line správu ticketu navštivte {{ ticket.staff_url }}.", "locale" : "cs", "heading" : "Ticket aktualizován", "template_name" : "updated_cc", "subject" : "(Aktualizováno)", - "html" : "

    Dobrý den,

    \r\n\r\n

    tímto automaticky generovaným e-mailem bychom Vás rádi informovali, že ticket {{ ticket.ticket }} od {{ ticket.submitter_email }} byl aktualizován.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nFronta: {{ queue.title }}
    \r\nNadpis: {{ ticket.title }}
    \r\nOtevřeno: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nZadavatel: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nPriorita: {{ ticket.get_priority_display }}
    \r\nStav: {{ ticket.get_status }}
    \r\nPřiřazeno: {{ ticket.get_assigned_to }}
    \r\nOn-oline pro aktualizci (nutné přihlášení)

    \r\n\r\n

    Popis:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Přidaný komentář:

    \r\n\r\n
    {{ comment }}
    \r\n\r\n

    Tato informace{% if private %}ne{% endif %}byla poslána e-mailem zadavateli.

    " + "html" : "

    Dobrý den,

    \r\n\r\n

    tímto automaticky generovaným e-mailem bychom Vás rádi informovali, že ticket {{ ticket.ticket }} od {{ ticket.submitter_email }} byl aktualizován.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nFronta: {{ queue.title }}
    \r\nNadpis: {{ ticket.title }}
    \r\nOtevřeno: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nZadavatel: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nPriorita: {{ ticket.get_priority_display }}
    \r\nStav: {{ ticket.get_status }}
    \r\nPřiřazeno: {{ ticket.get_assigned_to }}
    \r\nOn-oline pro aktualizci (nutné přihlášení)

    \r\n\r\n

    Popis:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Přidaný komentář:

    \r\n\r\n
    {{ comment }}
    \r\n\r\n

    Tato informace{% if private %}ne{% endif %}byla poslána e-mailem zadavateli.

    " }, "pk" : 142 }, { "model" : "helpdesk.emailtemplate", "fields" : { - "plain_text" : "Dobrý den,\r\n\r\ntímto automaticky generovaným e-mailem bychom Vás rádi informovali, že Váš ticket {{ ticket.ticket }} od {{ ticket.submitter_email }} byl aktualizován.\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nFronta: {{ queue.title }}\r\nNadpis: {{ ticket.title }}\r\nOtevřeno: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}\r\nPriorita: {{ ticket.get_priority_display }}\r\nStav: {{ ticket.get_status }}\r\nPřiřazeno: {{ ticket.get_assigned_to }}\r\nOn-line: {{ ticket.staff_url }} (nutné přihlášení)\r\n\r\nPopis:\r\n\r\n{{ ticket.description }}\r\n\r\nPřidaný komentář:\r\n\r\n{{ comment }}\r\n\r\nTato informace {% if private %}ne{% endif %}byla poslána e-mailem zadavateli.\r\n\r\nPro on-line správu ticketu navštivte {{ ticket.staff_url }}.", + "plain_text" : "Dobrý den,\r\n\r\ntímto automaticky generovaným e-mailem bychom Vás rádi informovali, že Váš ticket {{ ticket.ticket }} od {{ ticket.submitter_email }} byl aktualizován.\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nFronta: {{ queue.title }}\r\nNadpis: {{ ticket.title }}\r\nOtevřeno: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}\r\nPriorita: {{ ticket.get_priority_display }}\r\nStav: {{ ticket.get_status }}\r\nPřiřazeno: {{ ticket.get_assigned_to }}\r\nOn-line: {{ ticket.staff_url }} (nutné přihlášení)\r\n\r\nPopis:\r\n\r\n{{ ticket.description }}\r\n\r\nPřidaný komentář:\r\n\r\n{{ comment }}\r\n\r\nTato informace {% if private %}ne{% endif %}byla poslána e-mailem zadavateli.\r\n\r\nPro on-line správu ticketu navštivte {{ ticket.staff_url }}.", "locale" : "cs", "heading" : "Ticket aktualizován", "subject" : "(Aktualizováno)", "template_name" : "updated_owner", - "html" : "

    Dobrý den,

    \r\n\r\n

    tímto automaticky generovaným e-mailem bychom Vás rádi informovali, že Váš ticket {{ ticket.ticket }} od {{ ticket.submitter_email }} byl aktualizován.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nFronta: {{ queue.title }}
    \r\nNadpis: {{ ticket.title }}
    \r\nOtevřeno: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nZadavatel: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nPriorita: {{ ticket.get_priority_display }}
    \r\nStav: {{ ticket.get_status }}
    \r\nPřiřazeno: {{ ticket.get_assigned_to }}
    \r\nOn-oline pro aktualizci (nutné přihlášení)

    \r\n\r\n

    Popis:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Přidaný komentář:

    \r\n\r\n
    {{ comment }}
    \r\n\r\n

    Tato informace{% if private %}ne{% endif %}byla poslána e-mailem zadavateli.

    " + "html" : "

    Dobrý den,

    \r\n\r\n

    tímto automaticky generovaným e-mailem bychom Vás rádi informovali, že Váš ticket {{ ticket.ticket }} od {{ ticket.submitter_email }} byl aktualizován.

    \r\n\r\n

    \r\nTicket ID: {{ ticket.ticket }}
    \r\nFronta: {{ queue.title }}
    \r\nNadpis: {{ ticket.title }}
    \r\nOtevřeno: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nZadavatel: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nPriorita: {{ ticket.get_priority_display }}
    \r\nStav: {{ ticket.get_status }}
    \r\nPřiřazeno: {{ ticket.get_assigned_to }}
    \r\nOn-oline pro aktualizci (nutné přihlášení)

    \r\n\r\n

    Popis:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Přidaný komentář:

    \r\n\r\n
    {{ comment }}
    \r\n\r\n

    Tato informace{% if private %}ne{% endif %}byla poslána e-mailem zadavateli.

    " }, "pk" : 143 }, @@ -1734,8 +1734,8 @@ "template_name": "assigned_cc", "subject": "(Asiakaspalvelijan vaihto)", "heading": "Palvelupyynn\u00f6n asiakaspalvelija muuttunut", - "plain_text": "Hei,\r\n\r\nSaat t\u00e4m\u00e4n s\u00e4hk\u00f6postin tiedoksi siit\u00e4 ett\u00e4 palvelupyynt\u00f6 {{ ticket.ticket }} (\"{{ ticket.title }}\") jonka j\u00e4tti {{ ticket.submitter_email }} on {% if ticket.assigned_to %}ohjattu {{ ticket.assigned_to }}{% else %}ilman asiakaspalvelijaa{% endif %}.\r\n\r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}\r\nJono: {{ queue.title }}\r\nOtsikko: {{ ticket.title }}\r\nVastaanotettu: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Tuntematon\" }}\r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}\r\nTila: {{ ticket.get_status }}\r\nAsiakaspalvelija: {{ ticket.get_assigned_to }}\r\nKatso netiss\u00e4: {{ ticket.staff_url }}\r\n\r\nPalvelupyynn\u00f6n alkuper\u00e4inen kuvaus oli:\r\n\r\n{{ ticket.description }}", - "html": "

    Hei,

    \r\n\r\n

    Saat t\u00e4m\u00e4n s\u00e4hk\u00f6postin tiedoksi siit\u00e4 ett\u00e4 palvelupyynt\u00f6 {{ ticket.ticket }} ({{ ticket.title }}) jonka j\u00e4tti {{ ticket.submitter_email }} on {% if ticket.assigned_to %}ohjattu {{ ticket.assigned_to }}{% else %}ilman asiakaspalvelijaa{% endif %}.

    \r\n\r\n

    \r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}
    \r\nJono: {{ queue.title }}
    \r\nTitle: {{ ticket.title }}
    \r\nVastaanotettu: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}
    \r\nTila: {{ ticket.get_status }}
    \r\nAsiakaspalvelija: {{ ticket.get_assigned_to }}
    \r\nKatso netiss\u00e4 p\u00e4ivitt\u00e4\u00e4ksesi palvelupyynt\u00f6\u00e4 (kirjautuminen vaaditaan)

    \r\n\r\n

    Palvelupyynn\u00f6n alkuper\u00e4inen kuvaus oli:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    ", + "plain_text": "Hei,\r\n\r\nSaat t\u00e4m\u00e4n s\u00e4hk\u00f6postin tiedoksi siit\u00e4 ett\u00e4 palvelupyynt\u00f6 {{ ticket.ticket }} (\"{{ ticket.title }}\") jonka j\u00e4tti {{ ticket.submitter_email }} on {% if ticket.assigned_to %}ohjattu {{ ticket.assigned_to }}{% else %}ilman asiakaspalvelijaa{% endif %}.\r\n\r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}\r\nJono: {{ queue.title }}\r\nOtsikko: {{ ticket.title }}\r\nVastaanotettu: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Tuntematon\" }}\r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}\r\nTila: {{ ticket.get_status }}\r\nAsiakaspalvelija: {{ ticket.get_assigned_to }}\r\nKatso netiss\u00e4: {{ ticket.staff_url }}\r\n\r\nPalvelupyynn\u00f6n alkuper\u00e4inen kuvaus oli:\r\n\r\n{{ ticket.description }}", + "html": "

    Hei,

    \r\n\r\n

    Saat t\u00e4m\u00e4n s\u00e4hk\u00f6postin tiedoksi siit\u00e4 ett\u00e4 palvelupyynt\u00f6 {{ ticket.ticket }} ({{ ticket.title }}) jonka j\u00e4tti {{ ticket.submitter_email }} on {% if ticket.assigned_to %}ohjattu {{ ticket.assigned_to }}{% else %}ilman asiakaspalvelijaa{% endif %}.

    \r\n\r\n

    \r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}
    \r\nJono: {{ queue.title }}
    \r\nTitle: {{ ticket.title }}
    \r\nVastaanotettu: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}
    \r\nTila: {{ ticket.get_status }}
    \r\nAsiakaspalvelija: {{ ticket.get_assigned_to }}
    \r\nKatso netiss\u00e4 p\u00e4ivitt\u00e4\u00e4ksesi palvelupyynt\u00f6\u00e4 (kirjautuminen vaaditaan)

    \r\n\r\n

    Palvelupyynn\u00f6n alkuper\u00e4inen kuvaus oli:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    ", "locale": "fi" } }, @@ -1746,8 +1746,8 @@ "template_name": "assigned_owner", "subject": "(Osoitettu sinulle)", "heading": "Palvelupyynt\u00f6 osoitettu sinulle", - "plain_text": "Hei,\r\n\r\nSaat t\u00e4m\u00e4n s\u00e4hk\u00f6postin tiedoksi siit\u00e4 ett\u00e4 palvelupyynt\u00f6 {{ ticket.ticket }} (\"{{ ticket.title }}\") jonka j\u00e4tti {{ ticket.submitter_email }} on osoitettu sinulle.\r\n\r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}\r\nJono: {{ queue.title }}\r\nOtsikko: {{ ticket.title }}\r\nVastaanotettu: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Tuntematon\" }}\r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}\r\nTila: {{ ticket.get_status }}\r\nAsiakaspalvelija: SIN\u00c4\r\nKatso netiss\u00e4: {{ ticket.staff_url }} (kirjautuminen vaaditaan)\r\n\r\nPalvelupyynn\u00f6n alkuper\u00e4inen kuvaus oli:\r\n\r\n{{ ticket.description }}", - "html": "

    Hei,

    \r\n\r\n

    Saat t\u00e4m\u00e4n s\u00e4hk\u00f6postin tiedoksi siit\u00e4 ett\u00e4 palvelupyynt\u00f6 {{ ticket.ticket }} ({{ ticket.title }}) jonka j\u00e4tti {{ ticket.submitter_email }} on osoitettu sinulle.

    \r\n\r\n

    \r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}
    \r\nJono: {{ queue.title }}
    \r\nTitle: {{ ticket.title }}
    \r\nVastaanotettu: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}
    \r\nTila: {{ ticket.get_status }}
    \r\nAsiakaspalvelija: SIN\u00c4
    \r\nKatso netiss\u00e4 p\u00e4ivitt\u00e4\u00e4ksesi palvelupyynt\u00f6\u00e4 (kirjautuminen vaaditaan)

    \r\n\r\n

    Palvelupyynn\u00f6n alkuper\u00e4inen kuvaus oli:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    ", + "plain_text": "Hei,\r\n\r\nSaat t\u00e4m\u00e4n s\u00e4hk\u00f6postin tiedoksi siit\u00e4 ett\u00e4 palvelupyynt\u00f6 {{ ticket.ticket }} (\"{{ ticket.title }}\") jonka j\u00e4tti {{ ticket.submitter_email }} on osoitettu sinulle.\r\n\r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}\r\nJono: {{ queue.title }}\r\nOtsikko: {{ ticket.title }}\r\nVastaanotettu: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Tuntematon\" }}\r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}\r\nTila: {{ ticket.get_status }}\r\nAsiakaspalvelija: SIN\u00c4\r\nKatso netiss\u00e4: {{ ticket.staff_url }} (kirjautuminen vaaditaan)\r\n\r\nPalvelupyynn\u00f6n alkuper\u00e4inen kuvaus oli:\r\n\r\n{{ ticket.description }}", + "html": "

    Hei,

    \r\n\r\n

    Saat t\u00e4m\u00e4n s\u00e4hk\u00f6postin tiedoksi siit\u00e4 ett\u00e4 palvelupyynt\u00f6 {{ ticket.ticket }} ({{ ticket.title }}) jonka j\u00e4tti {{ ticket.submitter_email }} on osoitettu sinulle.

    \r\n\r\n

    \r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}
    \r\nJono: {{ queue.title }}
    \r\nTitle: {{ ticket.title }}
    \r\nVastaanotettu: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}
    \r\nTila: {{ ticket.get_status }}
    \r\nAsiakaspalvelija: SIN\u00c4
    \r\nKatso netiss\u00e4 p\u00e4ivitt\u00e4\u00e4ksesi palvelupyynt\u00f6\u00e4 (kirjautuminen vaaditaan)

    \r\n\r\n

    Palvelupyynn\u00f6n alkuper\u00e4inen kuvaus oli:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    ", "locale": "fi" } }, @@ -1758,8 +1758,8 @@ "template_name": "closed_cc", "subject": "(Valmistunut)", "heading": "Palvelupyynt\u00f6 valmistunut", - "plain_text": "Hei,\r\n\r\nPalvelupyynt\u00f6 {{ ticket.title }} ('{{ ticket.title }}') {% if ticket.assigned_to %}, joka on osoitettu {{ ticket.get_assigned_to }}{% endif %} on valmistunut.\r\n\r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}\r\nJono: {{ queue.title }}\r\nOtsikko: {{ ticket.title }}\r\nVastaanotettu: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Tuntematon\" }}\r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}\r\nTila: {{ ticket.get_status }}\r\nAsiakaspalvelija: {{ ticket.get_assigned_to }}\r\nKatso netiss\u00e4: {{ ticket.staff_url }} (kirjautuminen vaaditaan)\r\n\r\nPalvelupyynn\u00f6n alkuper\u00e4inen kuvaus oli:\r\n\r\n{{ ticket.description }}\r\n\r\nAsiakaspalvelijamme kommentit liittyen palvelupyynn\u00f6n valmistumiseen:\r\n\r\n{{ resolution }}", - "html": "

    Hello,

    \r\n\r\n

    Palvelupyynt\u00f6 {{ ticket.title }} ('{{ ticket.title }}'){% if ticket.assigned_to %}, joka on osoitettu {{ ticket.get_assigned_to }}{% endif %} on valmistunut.

    \r\n\r\n

    \r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}
    \r\nJono: {{ queue.title }}
    \r\nTitle: {{ ticket.title }}
    \r\nVastaanotettu: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}
    \r\nTila: {{ ticket.get_status }}
    \r\nAsiakaspalvelija: {{ ticket.get_assigned_to }}
    \r\nKatso netiss\u00e4 p\u00e4ivitt\u00e4\u00e4ksesi palvelupyynt\u00f6\u00e4 (kirjautuminen vaaditaan)

    \r\n\r\n

    Palvelupyynn\u00f6n alkuper\u00e4inen kuvaus oli:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Asiakaspalvelijamme kommentit liittyen palvelupyynn\u00f6n valmistumiseen:

    \r\n\r\n
    {{ resolution }}
    \r\n\r\n

    Voit tutkia palvelupyynt\u00f6\u00e4 netiss\u00e4 {{ ticket.staff_url }}.

    ", + "plain_text": "Hei,\r\n\r\nPalvelupyynt\u00f6 {{ ticket.title }} ('{{ ticket.title }}') {% if ticket.assigned_to %}, joka on osoitettu {{ ticket.get_assigned_to }}{% endif %} on valmistunut.\r\n\r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}\r\nJono: {{ queue.title }}\r\nOtsikko: {{ ticket.title }}\r\nVastaanotettu: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Tuntematon\" }}\r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}\r\nTila: {{ ticket.get_status }}\r\nAsiakaspalvelija: {{ ticket.get_assigned_to }}\r\nKatso netiss\u00e4: {{ ticket.staff_url }} (kirjautuminen vaaditaan)\r\n\r\nPalvelupyynn\u00f6n alkuper\u00e4inen kuvaus oli:\r\n\r\n{{ ticket.description }}\r\n\r\nAsiakaspalvelijamme kommentit liittyen palvelupyynn\u00f6n valmistumiseen:\r\n\r\n{{ resolution }}", + "html": "

    Hello,

    \r\n\r\n

    Palvelupyynt\u00f6 {{ ticket.title }} ('{{ ticket.title }}'){% if ticket.assigned_to %}, joka on osoitettu {{ ticket.get_assigned_to }}{% endif %} on valmistunut.

    \r\n\r\n

    \r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}
    \r\nJono: {{ queue.title }}
    \r\nTitle: {{ ticket.title }}
    \r\nVastaanotettu: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}
    \r\nTila: {{ ticket.get_status }}
    \r\nAsiakaspalvelija: {{ ticket.get_assigned_to }}
    \r\nKatso netiss\u00e4 p\u00e4ivitt\u00e4\u00e4ksesi palvelupyynt\u00f6\u00e4 (kirjautuminen vaaditaan)

    \r\n\r\n

    Palvelupyynn\u00f6n alkuper\u00e4inen kuvaus oli:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Asiakaspalvelijamme kommentit liittyen palvelupyynn\u00f6n valmistumiseen:

    \r\n\r\n
    {{ resolution }}
    \r\n\r\n

    Voit tutkia palvelupyynt\u00f6\u00e4 netiss\u00e4 {{ ticket.staff_url }}.

    ", "locale": "fi" } }, @@ -1770,8 +1770,8 @@ "template_name": "closed_owner", "subject": "(Valmistunut)", "heading": "Palvelupyynt\u00f6 valmistunut", - "plain_text": "Hei,\r\n\r\nAlla oleva sinulle osoitettu palvelupyynt\u00f6 on valmistunut.\r\n\r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}\r\nJono: {{ queue.title }}\r\nOtsikko: {{ ticket.title }}\r\nVastaanotettu: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Tuntematon\" }}\r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}\r\nTila: {{ ticket.get_status }}\r\nAsiakaspalvelija: {{ ticket.get_assigned_to }}\r\n\r\nVoit katsoa palvelupyynt\u00f6\u00e4 netiss\u00e4 linkist\u00e4 {{ ticket.staff_url }}", - "html": "

    Hei,

    \r\n\r\n

    Alla oleva sinulle osoitettu palvelupyynt\u00f6 on valmistunut.

    \r\n\r\n

    \r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}
    \r\nJono: {{ queue.title }}
    \r\nTitle: {{ ticket.title }}
    \r\nVastaanotettu: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}
    \r\nTila: {{ ticket.get_status }}
    \r\nAsiakaspalvelija: {{ ticket.get_assigned_to }}
    \r\nKatso netiss\u00e4 p\u00e4ivitt\u00e4\u00e4ksesi palvelupyynt\u00f6\u00e4 (kirjautuminen vaaditaan)

    ", + "plain_text": "Hei,\r\n\r\nAlla oleva sinulle osoitettu palvelupyynt\u00f6 on valmistunut.\r\n\r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}\r\nJono: {{ queue.title }}\r\nOtsikko: {{ ticket.title }}\r\nVastaanotettu: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Tuntematon\" }}\r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}\r\nTila: {{ ticket.get_status }}\r\nAsiakaspalvelija: {{ ticket.get_assigned_to }}\r\n\r\nVoit katsoa palvelupyynt\u00f6\u00e4 netiss\u00e4 linkist\u00e4 {{ ticket.staff_url }}", + "html": "

    Hei,

    \r\n\r\n

    Alla oleva sinulle osoitettu palvelupyynt\u00f6 on valmistunut.

    \r\n\r\n

    \r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}
    \r\nJono: {{ queue.title }}
    \r\nTitle: {{ ticket.title }}
    \r\nVastaanotettu: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}
    \r\nTila: {{ ticket.get_status }}
    \r\nAsiakaspalvelija: {{ ticket.get_assigned_to }}
    \r\nKatso netiss\u00e4 p\u00e4ivitt\u00e4\u00e4ksesi palvelupyynt\u00f6\u00e4 (kirjautuminen vaaditaan)

    ", "locale": "fi" } }, @@ -1794,8 +1794,8 @@ "template_name": "escalated_cc", "subject": "(Eskaloitu)", "heading": "Palvelupyynt\u00f6 eskaloitu", - "plain_text": "Hei,\r\n\r\nSaat t\u00e4m\u00e4n s\u00e4hk\u00f6postin tiedoksi siit\u00e4 ett\u00e4 palvelupyynt\u00f6 {{ ticket.ticket }} (\"{{ ticket.title }}\") on eskaloitu automaattisesti.\r\n\r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}\r\nJono: {{ queue.title }}\r\nOtsikko: {{ ticket.title }}\r\nVastaanotettu: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Tuntematon\" }}\r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}\r\nTila: {{ ticket.get_status }}\r\nAsiakaspalvelija: {{ ticket.get_assigned_to }}\r\nKatso netiss\u00e4: {{ ticket.staff_url }} (kirjautuminen vaaditaan)\r\n\r\nPalvelupyynn\u00f6n alkuper\u00e4inen kuvaus oli:\r\n\r\n{{ ticket.description }}", - "html": "

    Hei,

    \r\n\r\n

    Saat t\u00e4m\u00e4n s\u00e4hk\u00f6postin tiedoksi siit\u00e4 ett\u00e4 palvelupyynt\u00f6 {{ ticket.ticket }} ('{{ ticket.title }}') on eskaloitu automaattisesti.

    \r\n\r\n

    \r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}
    \r\nJono: {{ queue.title }}
    \r\nTitle: {{ ticket.title }}
    \r\nVastaanotettu: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}
    \r\nTila: {{ ticket.get_status }}
    \r\nAsiakaspalvelija: {{ ticket.get_assigned_to }}
    \r\nKatso netiss\u00e4 p\u00e4ivitt\u00e4\u00e4ksesi palvelupyynt\u00f6\u00e4 (kirjautuminen vaaditaan)

    \r\n\r\n

    Palvelupyynn\u00f6n alkuper\u00e4inen kuvaus oli:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    ", + "plain_text": "Hei,\r\n\r\nSaat t\u00e4m\u00e4n s\u00e4hk\u00f6postin tiedoksi siit\u00e4 ett\u00e4 palvelupyynt\u00f6 {{ ticket.ticket }} (\"{{ ticket.title }}\") on eskaloitu automaattisesti.\r\n\r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}\r\nJono: {{ queue.title }}\r\nOtsikko: {{ ticket.title }}\r\nVastaanotettu: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Tuntematon\" }}\r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}\r\nTila: {{ ticket.get_status }}\r\nAsiakaspalvelija: {{ ticket.get_assigned_to }}\r\nKatso netiss\u00e4: {{ ticket.staff_url }} (kirjautuminen vaaditaan)\r\n\r\nPalvelupyynn\u00f6n alkuper\u00e4inen kuvaus oli:\r\n\r\n{{ ticket.description }}", + "html": "

    Hei,

    \r\n\r\n

    Saat t\u00e4m\u00e4n s\u00e4hk\u00f6postin tiedoksi siit\u00e4 ett\u00e4 palvelupyynt\u00f6 {{ ticket.ticket }} ('{{ ticket.title }}') on eskaloitu automaattisesti.

    \r\n\r\n

    \r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}
    \r\nJono: {{ queue.title }}
    \r\nTitle: {{ ticket.title }}
    \r\nVastaanotettu: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}
    \r\nTila: {{ ticket.get_status }}
    \r\nAsiakaspalvelija: {{ ticket.get_assigned_to }}
    \r\nKatso netiss\u00e4 p\u00e4ivitt\u00e4\u00e4ksesi palvelupyynt\u00f6\u00e4 (kirjautuminen vaaditaan)

    \r\n\r\n

    Palvelupyynn\u00f6n alkuper\u00e4inen kuvaus oli:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    ", "locale": "fi" } }, @@ -1806,8 +1806,8 @@ "template_name": "escalated_owner", "subject": "(Eskaloitu)", "heading": "Sinulle osoitettu palvelupyynt\u00f6 eskaloitu", - "plain_text": "Hei,\r\n\r\nSinulle ohjattu palvelupyynt\u00f6 on automaattisesti eskaloitu koska sen ratkaisu on kest\u00e4nyt pidemp\u00e4\u00e4n mit\u00e4 odotettu.\r\n\r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}\r\nJono: {{ queue.title }}\r\nOtsikko: {{ ticket.title }}\r\nVastaanotettu: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Tuntematon\" }}\r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}\r\nTila: {{ ticket.get_status }}\r\nAsiakaspalvelija: {{ ticket.get_assigned_to }}\r\nKatso netiss\u00e4: {{ ticket.staff_url }} (kirjautuminen vaaditaan)\r\n\r\nPalvelupyynn\u00f6n alkuper\u00e4inen kuvaus oli:\r\n\r\n{{ ticket.description }}\r\n\r\nPlease review this ticket and attempt to provide a resolution as soon as possible.", - "html": "

    Hei,

    \r\n\r\n

    Sinulle ohjattu palvelupyynt\u00f6 on automaattisesti eskaloitu koska sen ratkaisu on kest\u00e4nyt pidemp\u00e4\u00e4n mit\u00e4 odotettu.

    \r\n\r\n

    \r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}
    \r\nJono: {{ queue.title }}
    \r\nTitle: {{ ticket.title }}
    \r\nVastaanotettu: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}
    \r\nTila: {{ ticket.get_status }}
    \r\nAsiakaspalvelija: {{ ticket.get_assigned_to }}
    \r\nKatso netiss\u00e4 p\u00e4ivitt\u00e4\u00e4ksesi palvelupyynt\u00f6\u00e4 (kirjautuminen vaaditaan)

    \r\n\r\n

    Palvelupyynn\u00f6n alkuper\u00e4inen kuvaus oli:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    ", + "plain_text": "Hei,\r\n\r\nSinulle ohjattu palvelupyynt\u00f6 on automaattisesti eskaloitu koska sen ratkaisu on kest\u00e4nyt pidemp\u00e4\u00e4n mit\u00e4 odotettu.\r\n\r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}\r\nJono: {{ queue.title }}\r\nOtsikko: {{ ticket.title }}\r\nVastaanotettu: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Tuntematon\" }}\r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}\r\nTila: {{ ticket.get_status }}\r\nAsiakaspalvelija: {{ ticket.get_assigned_to }}\r\nKatso netiss\u00e4: {{ ticket.staff_url }} (kirjautuminen vaaditaan)\r\n\r\nPalvelupyynn\u00f6n alkuper\u00e4inen kuvaus oli:\r\n\r\n{{ ticket.description }}\r\n\r\nPlease review this ticket and attempt to provide a resolution as soon as possible.", + "html": "

    Hei,

    \r\n\r\n

    Sinulle ohjattu palvelupyynt\u00f6 on automaattisesti eskaloitu koska sen ratkaisu on kest\u00e4nyt pidemp\u00e4\u00e4n mit\u00e4 odotettu.

    \r\n\r\n

    \r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}
    \r\nJono: {{ queue.title }}
    \r\nTitle: {{ ticket.title }}
    \r\nVastaanotettu: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}
    \r\nTila: {{ ticket.get_status }}
    \r\nAsiakaspalvelija: {{ ticket.get_assigned_to }}
    \r\nKatso netiss\u00e4 p\u00e4ivitt\u00e4\u00e4ksesi palvelupyynt\u00f6\u00e4 (kirjautuminen vaaditaan)

    \r\n\r\n

    Palvelupyynn\u00f6n alkuper\u00e4inen kuvaus oli:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    ", "locale": "fi" } }, @@ -1830,8 +1830,8 @@ "template_name": "newticket_cc", "subject": "(Avattu)", "heading": "Uusi palvelupyynt\u00f6 avattu", - "plain_text": "Hei,\r\n\r\nUusi palvelupyynt\u00f6 on avattu.\r\n\r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}\r\nJono: {{ queue.title }}\r\nOtsikko: {{ ticket.title }}\r\nVastaanotettu: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Tuntematon\" }}\r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}\r\nTila: {{ ticket.get_status }}\r\nAsiakaspalvelija: {{ ticket.get_assigned_to }}\r\nKatso netiss\u00e4: {{ ticket.staff_url }} (kirjautuminen vaaditaan)\r\n\r\nPalvelupyynn\u00f6n kuvaus:\r\n\r\n{{ ticket.description }}", - "html": "

    Hei,

    \r\n\r\n

    Uusi palvelupyynt\u00f6 on avattu.

    \r\n\r\n

    \r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}
    \r\nJono: {{ queue.title }}
    \r\nTitle: {{ ticket.title }}
    \r\nVastaanotettu: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}
    \r\nTila: {{ ticket.get_status }}
    \r\nAsiakaspalvelija: {{ ticket.get_assigned_to }}
    \r\nKatso netiss\u00e4 p\u00e4ivitt\u00e4\u00e4ksesi palvelupyynt\u00f6\u00e4 (kirjautuminen vaaditaan)

    \r\n\r\n

    Palvelupyynn\u00f6n kuvaus:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    ", + "plain_text": "Hei,\r\n\r\nUusi palvelupyynt\u00f6 on avattu.\r\n\r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}\r\nJono: {{ queue.title }}\r\nOtsikko: {{ ticket.title }}\r\nVastaanotettu: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Tuntematon\" }}\r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}\r\nTila: {{ ticket.get_status }}\r\nAsiakaspalvelija: {{ ticket.get_assigned_to }}\r\nKatso netiss\u00e4: {{ ticket.staff_url }} (kirjautuminen vaaditaan)\r\n\r\nPalvelupyynn\u00f6n kuvaus:\r\n\r\n{{ ticket.description }}", + "html": "

    Hei,

    \r\n\r\n

    Uusi palvelupyynt\u00f6 on avattu.

    \r\n\r\n

    \r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}
    \r\nJono: {{ queue.title }}
    \r\nTitle: {{ ticket.title }}
    \r\nVastaanotettu: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}
    \r\nTila: {{ ticket.get_status }}
    \r\nAsiakaspalvelija: {{ ticket.get_assigned_to }}
    \r\nKatso netiss\u00e4 p\u00e4ivitt\u00e4\u00e4ksesi palvelupyynt\u00f6\u00e4 (kirjautuminen vaaditaan)

    \r\n\r\n

    Palvelupyynn\u00f6n kuvaus:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    ", "locale": "fi" } }, @@ -1854,8 +1854,8 @@ "template_name": "resolved_cc", "subject": "(Ratkaistu)", "heading": "Palvelupyynt\u00f6 ratkaistu", - "plain_text": "Hello,\r\n\r\nSeuraava palvelupyynt\u00f6 on ratkaistu:\r\n\r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}\r\nJono: {{ queue.title }}\r\nOtsikko: {{ ticket.title }}\r\nVastaanotettu: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Tuntematon\" }}\r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}\r\nTila: {{ ticket.get_status }}\r\nAsiakaspalvelija: {{ ticket.get_assigned_to }}\r\nKatso netiss\u00e4: {{ ticket.staff_url }} (kirjautuminen vaaditaan)\r\n\r\nPalvelupyynn\u00f6n alkuper\u00e4inen kuvaus oli:\r\n\r\n{{ ticket.description }}\r\n\r\nAsiakaspalvelijan kommentit liittyen ratkaisuun:\r\n\r\n{{ ticket.resolution }}\r\n\r\nT\u00e4m\u00e4 tiedote on my\u00f6s l\u00e4hetetty s\u00e4hk\u00f6postitse palvelupyynn\u00f6n l\u00e4hett\u00e4j\u00e4lle, joka tarkistaa sen ennen kuin voit sulkea palvelupyynn\u00f6n.", - "html": "

    Hello,

    \r\n\r\n

    Seuraava palvelupyynt\u00f6 on ratkaistu:

    \r\n\r\n

    \r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}
    \r\nJono: {{ queue.title }}
    \r\nTitle: {{ ticket.title }}
    \r\nVastaanotettu: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}
    \r\nTila: {{ ticket.get_status }}
    \r\nAsiakaspalvelija: {{ ticket.get_assigned_to }}
    \r\nKatso netiss\u00e4 p\u00e4ivitt\u00e4\u00e4ksesi palvelupyynt\u00f6\u00e4 (kirjautuminen vaaditaan)

    \r\n\r\n

    Just for reference, the original ticket description was:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Asiakaspalvelijan kommentit liittyen ratkaisuun:

    \r\n\r\n
    {{ ticket.resolution }}
    \r\n\r\n

    T\u00e4m\u00e4 tiedote on my\u00f6s l\u00e4hetetty s\u00e4hk\u00f6postitse palvelupyynn\u00f6n l\u00e4hett\u00e4j\u00e4lle, joka tarkistaa sen ennen kuin voit sulkea palvelupyynn\u00f6n.

    ", + "plain_text": "Hello,\r\n\r\nSeuraava palvelupyynt\u00f6 on ratkaistu:\r\n\r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}\r\nJono: {{ queue.title }}\r\nOtsikko: {{ ticket.title }}\r\nVastaanotettu: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Tuntematon\" }}\r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}\r\nTila: {{ ticket.get_status }}\r\nAsiakaspalvelija: {{ ticket.get_assigned_to }}\r\nKatso netiss\u00e4: {{ ticket.staff_url }} (kirjautuminen vaaditaan)\r\n\r\nPalvelupyynn\u00f6n alkuper\u00e4inen kuvaus oli:\r\n\r\n{{ ticket.description }}\r\n\r\nAsiakaspalvelijan kommentit liittyen ratkaisuun:\r\n\r\n{{ ticket.resolution }}\r\n\r\nT\u00e4m\u00e4 tiedote on my\u00f6s l\u00e4hetetty s\u00e4hk\u00f6postitse palvelupyynn\u00f6n l\u00e4hett\u00e4j\u00e4lle, joka tarkistaa sen ennen kuin voit sulkea palvelupyynn\u00f6n.", + "html": "

    Hello,

    \r\n\r\n

    Seuraava palvelupyynt\u00f6 on ratkaistu:

    \r\n\r\n

    \r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}
    \r\nJono: {{ queue.title }}
    \r\nTitle: {{ ticket.title }}
    \r\nVastaanotettu: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}
    \r\nTila: {{ ticket.get_status }}
    \r\nAsiakaspalvelija: {{ ticket.get_assigned_to }}
    \r\nKatso netiss\u00e4 p\u00e4ivitt\u00e4\u00e4ksesi palvelupyynt\u00f6\u00e4 (kirjautuminen vaaditaan)

    \r\n\r\n

    Just for reference, the original ticket description was:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Asiakaspalvelijan kommentit liittyen ratkaisuun:

    \r\n\r\n
    {{ ticket.resolution }}
    \r\n\r\n

    T\u00e4m\u00e4 tiedote on my\u00f6s l\u00e4hetetty s\u00e4hk\u00f6postitse palvelupyynn\u00f6n l\u00e4hett\u00e4j\u00e4lle, joka tarkistaa sen ennen kuin voit sulkea palvelupyynn\u00f6n.

    ", "locale": "fi" } }, @@ -1866,8 +1866,8 @@ "template_name": "resolved_owner", "subject": "(Ratkaistu)", "heading": "Palvelupyynt\u00f6 ratkaistu", - "plain_text": "Hello,\r\n\r\nSeuraava sinulle ohjattu palvelupyynt\u00f6 on ratkaistu:\r\n\r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}\r\nJono: {{ queue.title }}\r\nOtsikko: {{ ticket.title }}\r\nVastaanotettu: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Tuntematon\" }}\r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}\r\nTila: {{ ticket.get_status }}\r\nAsiakaspalvelija: {{ ticket.get_assigned_to }}\r\nKatso netiss\u00e4: {{ ticket.staff_url }} (kirjautuminen vaaditaan)\r\n\r\nPalvelupyynn\u00f6n alkuper\u00e4inen kuvaus oli:\r\n\r\n{{ ticket.description }}\r\n\r\nAsiakaspalvelijamme kommentit ratkaisuun liittyen:\r\n\r\n{{ ticket.resolution }}\r\n\r\nT\u00e4m\u00e4 tiedote on my\u00f6s l\u00e4hetetty s\u00e4hk\u00f6postitse palvelupyynn\u00f6n l\u00e4hett\u00e4j\u00e4lle, joka tarkistaa sen ennen kuin voit sulkea palvelupyynn\u00f6n.", - "html": "

    Hello,

    \r\n\r\n

    Seuraava sinulle ohjattu palvelupyynt\u00f6 on ratkaistu:

    \r\n\r\n

    \r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}
    \r\nJono: {{ queue.title }}
    \r\nTitle: {{ ticket.title }}
    \r\nVastaanotettu: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}
    \r\nTila: {{ ticket.get_status }}
    \r\nAsiakaspalvelija: {{ ticket.get_assigned_to }}
    \r\nKatso netiss\u00e4 p\u00e4ivitt\u00e4\u00e4ksesi palvelupyynt\u00f6\u00e4 (kirjautuminen vaaditaan)

    \r\n\r\n

    Palvelupyynn\u00f6n alkuper\u00e4inen kuvaus oli:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Asiakaspalvelijamme kommentit ratkaisuun liittyen:

    \r\n\r\n
    {{ ticket.resolution }}
    \r\n\r\n

    T\u00e4m\u00e4 tiedote on my\u00f6s l\u00e4hetetty s\u00e4hk\u00f6postitse palvelupyynn\u00f6n l\u00e4hett\u00e4j\u00e4lle, joka tarkistaa sen ennen kuin voit sulkea palvelupyynn\u00f6n.

    ", + "plain_text": "Hello,\r\n\r\nSeuraava sinulle ohjattu palvelupyynt\u00f6 on ratkaistu:\r\n\r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}\r\nJono: {{ queue.title }}\r\nOtsikko: {{ ticket.title }}\r\nVastaanotettu: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Tuntematon\" }}\r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}\r\nTila: {{ ticket.get_status }}\r\nAsiakaspalvelija: {{ ticket.get_assigned_to }}\r\nKatso netiss\u00e4: {{ ticket.staff_url }} (kirjautuminen vaaditaan)\r\n\r\nPalvelupyynn\u00f6n alkuper\u00e4inen kuvaus oli:\r\n\r\n{{ ticket.description }}\r\n\r\nAsiakaspalvelijamme kommentit ratkaisuun liittyen:\r\n\r\n{{ ticket.resolution }}\r\n\r\nT\u00e4m\u00e4 tiedote on my\u00f6s l\u00e4hetetty s\u00e4hk\u00f6postitse palvelupyynn\u00f6n l\u00e4hett\u00e4j\u00e4lle, joka tarkistaa sen ennen kuin voit sulkea palvelupyynn\u00f6n.", + "html": "

    Hello,

    \r\n\r\n

    Seuraava sinulle ohjattu palvelupyynt\u00f6 on ratkaistu:

    \r\n\r\n

    \r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}
    \r\nJono: {{ queue.title }}
    \r\nTitle: {{ ticket.title }}
    \r\nVastaanotettu: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}
    \r\nTila: {{ ticket.get_status }}
    \r\nAsiakaspalvelija: {{ ticket.get_assigned_to }}
    \r\nKatso netiss\u00e4 p\u00e4ivitt\u00e4\u00e4ksesi palvelupyynt\u00f6\u00e4 (kirjautuminen vaaditaan)

    \r\n\r\n

    Palvelupyynn\u00f6n alkuper\u00e4inen kuvaus oli:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Asiakaspalvelijamme kommentit ratkaisuun liittyen:

    \r\n\r\n
    {{ ticket.resolution }}
    \r\n\r\n

    T\u00e4m\u00e4 tiedote on my\u00f6s l\u00e4hetetty s\u00e4hk\u00f6postitse palvelupyynn\u00f6n l\u00e4hett\u00e4j\u00e4lle, joka tarkistaa sen ennen kuin voit sulkea palvelupyynn\u00f6n.

    ", "locale": "fi" } }, @@ -1890,8 +1890,8 @@ "template_name": "updated_cc", "subject": "(Muokattu)", "heading": "Palvelupyynt\u00f6\u00e4 muokattu", - "plain_text": "Hei,\r\n\r\nT\u00e4m\u00e4 on s\u00e4hk\u00f6postitiedote siit\u00e4 ett\u00e4 palvelupyynt\u00f6\u00e4 {{ ticket.ticket }} (\"{{ ticket.title }}\") jonka j\u00e4tti {{ ticket.submitter_email }} on p\u00e4ivitetty.\r\n\r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}\r\nJono: {{ queue.title }}\r\nOtsikko: {{ ticket.title }}\r\nVastaanotettu: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Tuntematon\" }}\r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}\r\nTila: {{ ticket.get_status }}\r\nAsiakaspalvelija: {{ ticket.get_assigned_to }}\r\nKatso netiss\u00e4: {{ ticket.staff_url }} (kirjautuminen vaaditaan)\r\n\r\nAlkuper\u00e4inen kuvaus:\r\n\r\n{{ ticket.description }}\r\n\r\nSeuraava kommentti lis\u00e4ttiin:\r\n\r\n{{ comment }}\r\n\r\n{% if private%}N\u00e4it\u00e4 tietoja ei{% else %}N\u00e4m\u00e4 tiedot on{% endif%} l\u00e4hetetty s\u00e4hk\u00f6postitse palvelupyynn\u00f6n l\u00e4hett\u00e4j\u00e4lle.", - "html": "

    Hei,

    \r\n\r\n

    T\u00e4m\u00e4 on s\u00e4hk\u00f6postitiedote siit\u00e4 ett\u00e4 palvelupyynt\u00f6\u00e4 {{ ticket.ticket }} (\"{{ ticket.title }}\") jonka j\u00e4tti {{ ticket.submitter_email }} on p\u00e4ivitetty.

    \r\n\r\n

    \r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}
    \r\nJono: {{ queue.title }}
    \r\nTitle: {{ ticket.title }}
    \r\nVastaanotettu: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}
    \r\nTila: {{ ticket.get_status }}
    \r\nAsiakaspalvelija: {{ ticket.get_assigned_to }}
    \r\nKatso netiss\u00e4 p\u00e4ivitt\u00e4\u00e4ksesi palvelupyynt\u00f6\u00e4 (kirjautuminen vaaditaan)

    \r\n\r\n

    Alkuper\u00e4inen kuvaus:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Seuraava kommentti lis\u00e4ttiin:

    \r\n\r\n
    {{ comment }}
    \r\n\r\n

    {% if private%}N\u00e4it\u00e4 tietoja ei{% else %}N\u00e4m\u00e4 tiedot on{% endif%} l\u00e4hetetty s\u00e4hk\u00f6postitse palvelupyynn\u00f6n l\u00e4hett\u00e4j\u00e4lle.

    ", + "plain_text": "Hei,\r\n\r\nT\u00e4m\u00e4 on s\u00e4hk\u00f6postitiedote siit\u00e4 ett\u00e4 palvelupyynt\u00f6\u00e4 {{ ticket.ticket }} (\"{{ ticket.title }}\") jonka j\u00e4tti {{ ticket.submitter_email }} on p\u00e4ivitetty.\r\n\r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}\r\nJono: {{ queue.title }}\r\nOtsikko: {{ ticket.title }}\r\nVastaanotettu: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Tuntematon\" }}\r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}\r\nTila: {{ ticket.get_status }}\r\nAsiakaspalvelija: {{ ticket.get_assigned_to }}\r\nKatso netiss\u00e4: {{ ticket.staff_url }} (kirjautuminen vaaditaan)\r\n\r\nAlkuper\u00e4inen kuvaus:\r\n\r\n{{ ticket.description }}\r\n\r\nSeuraava kommentti lis\u00e4ttiin:\r\n\r\n{{ comment }}\r\n\r\n{% if private%}N\u00e4it\u00e4 tietoja ei{% else %}N\u00e4m\u00e4 tiedot on{% endif%} l\u00e4hetetty s\u00e4hk\u00f6postitse palvelupyynn\u00f6n l\u00e4hett\u00e4j\u00e4lle.", + "html": "

    Hei,

    \r\n\r\n

    T\u00e4m\u00e4 on s\u00e4hk\u00f6postitiedote siit\u00e4 ett\u00e4 palvelupyynt\u00f6\u00e4 {{ ticket.ticket }} (\"{{ ticket.title }}\") jonka j\u00e4tti {{ ticket.submitter_email }} on p\u00e4ivitetty.

    \r\n\r\n

    \r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}
    \r\nJono: {{ queue.title }}
    \r\nTitle: {{ ticket.title }}
    \r\nVastaanotettu: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}
    \r\nTila: {{ ticket.get_status }}
    \r\nAsiakaspalvelija: {{ ticket.get_assigned_to }}
    \r\nKatso netiss\u00e4 p\u00e4ivitt\u00e4\u00e4ksesi palvelupyynt\u00f6\u00e4 (kirjautuminen vaaditaan)

    \r\n\r\n

    Alkuper\u00e4inen kuvaus:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Seuraava kommentti lis\u00e4ttiin:

    \r\n\r\n
    {{ comment }}
    \r\n\r\n

    {% if private%}N\u00e4it\u00e4 tietoja ei{% else %}N\u00e4m\u00e4 tiedot on{% endif%} l\u00e4hetetty s\u00e4hk\u00f6postitse palvelupyynn\u00f6n l\u00e4hett\u00e4j\u00e4lle.

    ", "locale": "fi" } }, @@ -1902,8 +1902,8 @@ "template_name": "updated_owner", "subject": "(Muokattu)", "heading": "Palvelupyynt\u00f6\u00e4 muokattu", - "plain_text": "Hei,\r\n\r\nT\u00e4m\u00e4 on s\u00e4hk\u00f6postitiedote siit\u00e4 ett\u00e4 sinulle osoitettua palvelupyynt\u00f6\u00e4 {{ ticket.ticket }} (\"{{ ticket.title }}\") jonka j\u00e4tti {{ ticket.submitter_email }} on p\u00e4ivitetty.\r\n\r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}\r\nJono: {{ queue.title }}\r\nOtsikko: {{ ticket.title }}\r\nVastaanotettu: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Tuntematon\" }}\r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}\r\nTila: {{ ticket.get_status }}\r\nAsiakaspalvelija: SIN\u00c4\r\nKatso netiss\u00e4: {{ ticket.staff_url }} (kirjautuminen vaaditaan)\r\n\r\nAlkuper\u00e4inen kuvaus:\r\n\r\n{{ ticket.description }}\r\n\r\nSeuraava kommentti lis\u00e4ttiin:\r\n\r\n{{ comment }}\r\n\r\n{% if private%}N\u00e4it\u00e4 tietoja ei{% else %}N\u00e4m\u00e4 tiedot on{% endif%} l\u00e4hetetty s\u00e4hk\u00f6postitse palvelupyynn\u00f6n l\u00e4hett\u00e4j\u00e4lle.", - "html": "

    Hei,

    \r\n\r\n

    T\u00e4m\u00e4 on s\u00e4hk\u00f6postitiedote siit\u00e4 ett\u00e4 sinulle osoitettua palvelupyynt\u00f6\u00e4 {{ ticket.ticket }} (\"{{ ticket.title }}\") jonka j\u00e4tti {{ ticket.submitter_email }} on p\u00e4ivitetty

    \r\n\r\n

    \r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}
    \r\nJono: {{ queue.title }}
    \r\nTitle: {{ ticket.title }}
    \r\nVastaanotettu: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
    \r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}
    \r\nTila: {{ ticket.get_status }}
    \r\nAsiakaspalvelija: SIN\u00c4
    \r\nKatso netiss\u00e4 p\u00e4ivitt\u00e4\u00e4ksesi palvelupyynt\u00f6\u00e4 (kirjautuminen vaaditaan)

    \r\n\r\n

    Alkuper\u00e4inen kuvaus:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Seuraava kommentti lis\u00e4ttiin:

    \r\n\r\n
    {{ comment }}
    \r\n\r\n

    {% if private%}N\u00e4it\u00e4 tietoja ei{% else %}N\u00e4m\u00e4 tiedot on{% endif%} l\u00e4hetetty s\u00e4hk\u00f6postitse palvelupyynn\u00f6n l\u00e4hett\u00e4j\u00e4lle.

    ", + "plain_text": "Hei,\r\n\r\nT\u00e4m\u00e4 on s\u00e4hk\u00f6postitiedote siit\u00e4 ett\u00e4 sinulle osoitettua palvelupyynt\u00f6\u00e4 {{ ticket.ticket }} (\"{{ ticket.title }}\") jonka j\u00e4tti {{ ticket.submitter_email }} on p\u00e4ivitetty.\r\n\r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}\r\nJono: {{ queue.title }}\r\nOtsikko: {{ ticket.title }}\r\nVastaanotettu: {{ ticket.created|date:\"DATETIME_FORMAT\" }}\r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Tuntematon\" }}\r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}\r\nTila: {{ ticket.get_status }}\r\nAsiakaspalvelija: SIN\u00c4\r\nKatso netiss\u00e4: {{ ticket.staff_url }} (kirjautuminen vaaditaan)\r\n\r\nAlkuper\u00e4inen kuvaus:\r\n\r\n{{ ticket.description }}\r\n\r\nSeuraava kommentti lis\u00e4ttiin:\r\n\r\n{{ comment }}\r\n\r\n{% if private%}N\u00e4it\u00e4 tietoja ei{% else %}N\u00e4m\u00e4 tiedot on{% endif%} l\u00e4hetetty s\u00e4hk\u00f6postitse palvelupyynn\u00f6n l\u00e4hett\u00e4j\u00e4lle.", + "html": "

    Hei,

    \r\n\r\n

    T\u00e4m\u00e4 on s\u00e4hk\u00f6postitiedote siit\u00e4 ett\u00e4 sinulle osoitettua palvelupyynt\u00f6\u00e4 {{ ticket.ticket }} (\"{{ ticket.title }}\") jonka j\u00e4tti {{ ticket.submitter_email }} on p\u00e4ivitetty

    \r\n\r\n

    \r\nPalvelupyynn\u00f6n tunniste: {{ ticket.ticket }}
    \r\nJono: {{ queue.title }}
    \r\nTitle: {{ ticket.title }}
    \r\nVastaanotettu: {{ ticket.created|date:\"DATETIME_FORMAT\" }}
    \r\nL\u00e4hett\u00e4j\u00e4: {{ ticket.submitter_email|default:\"Unknown\" }}
    \r\nT\u00e4rkeysj\u00e4rjestys: {{ ticket.get_priority_display }}
    \r\nTila: {{ ticket.get_status }}
    \r\nAsiakaspalvelija: SIN\u00c4
    \r\nKatso netiss\u00e4 p\u00e4ivitt\u00e4\u00e4ksesi palvelupyynt\u00f6\u00e4 (kirjautuminen vaaditaan)

    \r\n\r\n

    Alkuper\u00e4inen kuvaus:

    \r\n\r\n
    {{ ticket.description|linebreaksbr }}
    \r\n\r\n

    Seuraava kommentti lis\u00e4ttiin:

    \r\n\r\n
    {{ comment }}
    \r\n\r\n

    {% if private%}N\u00e4it\u00e4 tietoja ei{% else %}N\u00e4m\u00e4 tiedot on{% endif%} l\u00e4hetetty s\u00e4hk\u00f6postitse palvelupyynn\u00f6n l\u00e4hett\u00e4j\u00e4lle.

    ", "locale": "fi" } }, From aae12a4ab5acd8e7187582e3d30c2a7d8d2631b4 Mon Sep 17 00:00:00 2001 From: Tom Weber Date: Wed, 3 Feb 2021 18:15:17 -0700 Subject: [PATCH 4/6] New tooltips added for some icons - assign, edit user, filter tickets by user, and add email to ignore list. --- helpdesk/templates/helpdesk/ticket_desc_table.html | 8 ++++---- 1 file changed, 4 insertions(+), 4 deletions(-) diff --git a/helpdesk/templates/helpdesk/ticket_desc_table.html b/helpdesk/templates/helpdesk/ticket_desc_table.html index 3831db1e..564739c2 100644 --- a/helpdesk/templates/helpdesk/ticket_desc_table.html +++ b/helpdesk/templates/helpdesk/ticket_desc_table.html @@ -33,15 +33,15 @@ {% trans "Assigned To" %} {{ ticket.get_assigned_to }}{% ifequal ticket.get_assigned_to _('Unassigned') %} - + {% endifequal %} {% trans "Submitter E-Mail" %} {{ ticket.submitter_email }} - {% if user.is_superuser %} {% if submitter_userprofile_url %}{% endif %} - + {% if user.is_superuser %} {% if submitter_userprofile_url %}{% endif %} + - + {% endif %} From af8bbbbc3c705120e4bf456b2fdf1e95843c919a Mon Sep 17 00:00:00 2001 From: Tom Weber Date: Wed, 3 Feb 2021 18:36:02 -0700 Subject: [PATCH 5/6] Replace Knowledge Base "Contact a Human" button with "Create New Ticket" and Queue name with plus-circle icon --- helpdesk/templates/helpdesk/kb_category_base.html | 4 ++-- 1 file changed, 2 insertions(+), 2 deletions(-) diff --git a/helpdesk/templates/helpdesk/kb_category_base.html b/helpdesk/templates/helpdesk/kb_category_base.html index 8eb8dd20..b576d083 100644 --- a/helpdesk/templates/helpdesk/kb_category_base.html +++ b/helpdesk/templates/helpdesk/kb_category_base.html @@ -36,7 +36,7 @@ {% endif %} -
    {% trans 'Contact a human' %}
    +
    {% trans 'Create New Ticket' %}{% trans " Queue: " %}{{item}}
    @@ -57,7 +57,7 @@ {% if category.queue %} {% block submit_button %} -
    {% trans 'Contact a human' %}
    +
    {% trans 'Create New Ticket' %}{% if category.queue %}{% trans " Queue: " %}{{category.queue}}{% endif %}
    {% endblock %}     {% endif %} From 2a03a5ecf74ed612f6ee9af744529e951fcac143 Mon Sep 17 00:00:00 2001 From: bbe Date: Thu, 4 Feb 2021 18:17:06 +0100 Subject: [PATCH 6/6] Disabled merged_to field in edit ticket + reformat template (fix datepicker) and simplify view --- helpdesk/forms.py | 6 ++ helpdesk/templates/helpdesk/edit_ticket.html | 92 +++++++++----------- helpdesk/views/staff.py | 11 +-- 3 files changed, 53 insertions(+), 56 deletions(-) diff --git a/helpdesk/forms.py b/helpdesk/forms.py index 92594fca..cc731c2a 100644 --- a/helpdesk/forms.py +++ b/helpdesk/forms.py @@ -83,6 +83,12 @@ class CustomFieldMixin(object): class EditTicketForm(CustomFieldMixin, forms.ModelForm): + merged_to = forms.ModelChoiceField( + label=_('Merged to'), + help_text=_('This ticket is merged into the selected ticket.'), + queryset=Ticket.objects.all(), + disabled=True + ) class Meta: model = Ticket diff --git a/helpdesk/templates/helpdesk/edit_ticket.html b/helpdesk/templates/helpdesk/edit_ticket.html index 057e0097..fbef1bfb 100644 --- a/helpdesk/templates/helpdesk/edit_ticket.html +++ b/helpdesk/templates/helpdesk/edit_ticket.html @@ -1,58 +1,52 @@ -{% extends "helpdesk/base.html" %}{% load i18n bootstrap4form %} +{% extends "helpdesk/base.html" %} + +{% load i18n bootstrap4form %} {% block helpdesk_title %}{% trans "Edit Ticket" %}{% endblock %} {% block helpdesk_breadcrumb %} -
  • - {% trans "Tickets" %} -
    • -
  • - {{ ticket.queue.slug }}-{{ ticket.id }} -
    • -
  • {% trans "Edit Ticket" %}
    • +
  • + {% trans "Tickets" %} +
    • +
  • + {{ ticket.queue.slug }}-{{ ticket.id }} +
    • +
  • {% trans "Edit Ticket" %}
    • {% endblock %} {% block helpdesk_body %} -
    -
    - -

    {% trans "Edit a Ticket" %}

    - -

    {% trans "Unless otherwise stated, all fields are required." %} {% trans "Please provide as descriptive a title and description as possible." %}

    - -

    {% trans "Note" %}: {% blocktrans %}Editing a ticket does not send an e-mail to the ticket owner or submitter. No new details should be entered, this form should only be used to fix incorrect details or clean up the submission.{% endblocktrans %}

    - -
    -
    - {{ form|bootstrap4form }} - {% comment %} - {% for field in form %} - {% if field.is_hidden %} - {{ field }} - {% else %} -
    {% if not field.field.required %} {% trans "(Optional)" %}{% endif %}
    -
    {{ field }}
    - {% if field.errors %}
    {{ field.errors }}
    {% endif %} - {% if field.help_text %}
    {{ field.help_text }}
    {% endif %} - {% endif %} - {% endfor %} - - {% endcomment %} -
    - - +
    +
    +

    {% trans "Edit a Ticket" %}

    +

    + {% trans "Unless otherwise stated, all fields are required." %} + {% trans "Please provide as descriptive a title and description as possible." %} +

    +

    + {% trans "Note" %}: + {% blocktrans %}Editing a ticket does not send an e-mail to the ticket owner or submitter. No new details should be entered, this form should only be used to fix incorrect details or clean up the submission.{% endblocktrans %} +

    + + {% csrf_token %} +
    + {{ form|bootstrap4form }} +
    + + + + +
    +
    + +
    +
    -
    - -{% csrf_token %} -
    -
    -
    - - - +{% endblock %} + +{% block helpdesk_js %} + {% endblock %} diff --git a/helpdesk/views/staff.py b/helpdesk/views/staff.py index 95b5b031..90d60054 100644 --- a/helpdesk/views/staff.py +++ b/helpdesk/views/staff.py @@ -1213,13 +1213,10 @@ def edit_ticket(request, ticket_id): ticket = get_object_or_404(Ticket, id=ticket_id) ticket_perm_check(request, ticket) - if request.method == 'POST': - form = EditTicketForm(request.POST, instance=ticket) - if form.is_valid(): - ticket = form.save() - return HttpResponseRedirect(ticket.get_absolute_url()) - else: - form = EditTicketForm(instance=ticket) + form = EditTicketForm(request.POST or None, instance=ticket) + if form.is_valid(): + ticket = form.save() + return redirect(ticket) return render(request, 'helpdesk/edit_ticket.html', {'form': form, 'ticket': ticket})