Implement webhooks. Fixes #264

helpdesk/webhooks.py

@@ -0,0 +1,56 @@
+from django.db.models.signals import post_save
+from django.dispatch import receiver
+from . import settings
+
+import requests
+import requests.exceptions
+import logging
+
+from .models import Ticket
+from .serializers import TicketSerializer
+
+logger = logging.getLogger(__name__)
+
+def notify_followup_webhooks(followup):
+    urls = settings.HELPDESK_GET_FOLLOWUP_WEBHOOK_URLS()
+    if not urls:
+        return
+    # Serialize the ticket associated with the followup
+    ticket = followup.ticket
+    serialized_ticket = TicketSerializer(ticket).data
+
+    # Prepare the data to send
+    data = {
+        'ticket': serialized_ticket,
+        'queue_slug': ticket.queue.slug,
+        'followup_id': followup.id
+    }
+
+    for url in urls:
+        try:
+            requests.post(url, json=data, timeout=settings.HELPDESK_WEBHOOK_TIMEOUT)
+        except requests.exceptions.Timeout:
+            logger.error('Timeout while sending followup webhook to %s', url)
+
+
+@receiver(post_save, sender=Ticket)
+def ticket_post_save(sender, instance, created, **kwargs):
+    if not created:
+        return
+    urls = settings.HELPDESK_GET_NEW_TICKET_WEBHOOK_URLS()
+    if not urls:
+        return
+    # Serialize the ticket
+    serialized_ticket = TicketSerializer(instance).data
+
+    # Prepare the data to send
+    data = {
+        'ticket': serialized_ticket,
+        'queue_slug': instance.queue.slug
+    }
+
+    for url in urls:
+        try:
+            requests.post(url, json=data, timeout=settings.HELPDESK_WEBHOOK_TIMEOUT)
+        except requests.exceptions.Timeout:
+            logger.error('Timeout while sending new ticket webhook to %s', url)