diff --git a/helpdesk/locale/ar/LC_MESSAGES/django.mo b/helpdesk/locale/ar/LC_MESSAGES/django.mo index d01ea94c..facc178f 100644 Binary files a/helpdesk/locale/ar/LC_MESSAGES/django.mo and b/helpdesk/locale/ar/LC_MESSAGES/django.mo differ diff --git a/helpdesk/locale/cs/LC_MESSAGES/django.mo b/helpdesk/locale/cs/LC_MESSAGES/django.mo index 2242c9b5..05924387 100644 Binary files a/helpdesk/locale/cs/LC_MESSAGES/django.mo and b/helpdesk/locale/cs/LC_MESSAGES/django.mo differ diff --git a/helpdesk/locale/de/LC_MESSAGES/django.mo b/helpdesk/locale/de/LC_MESSAGES/django.mo index e268d5e4..45caa4f0 100644 Binary files a/helpdesk/locale/de/LC_MESSAGES/django.mo and b/helpdesk/locale/de/LC_MESSAGES/django.mo differ diff --git a/helpdesk/locale/en/LC_MESSAGES/django.mo b/helpdesk/locale/en/LC_MESSAGES/django.mo index 58b7dfc6..5ea61bde 100644 Binary files a/helpdesk/locale/en/LC_MESSAGES/django.mo and b/helpdesk/locale/en/LC_MESSAGES/django.mo differ diff --git a/helpdesk/locale/en/LC_MESSAGES/django.po b/helpdesk/locale/en/LC_MESSAGES/django.po index 93578533..0e84cdb2 100644 --- a/helpdesk/locale/en/LC_MESSAGES/django.po +++ b/helpdesk/locale/en/LC_MESSAGES/django.po @@ -7,8 +7,8 @@ msgid "" msgstr "" "Project-Id-Version: django-helpdesk\n" -"Report-Msgid-Bugs-To: http://github.com/RossP/django-helpdesk/issues\n" -"POT-Creation-Date: 2014-07-26 14:14+0200\n" +"Report-Msgid-Bugs-To: \n" +"POT-Creation-Date: 2023-05-01 23:04+0200\n" "PO-Revision-Date: 2013-11-20 11:07+0000\n" "Last-Translator: Ross Poulton \n" "Language-Team: English (http://www.transifex.com/projects/p/django-helpdesk/" @@ -19,1127 +19,1477 @@ msgstr "" "Content-Transfer-Encoding: 8bit\n" "Plural-Forms: nplurals=2; plural=(n != 1);\n" -#: forms.py:128 forms.py:328 models.py:190 models.py:267 -#: templates/helpdesk/dashboard.html:15 templates/helpdesk/dashboard.html:58 -#: templates/helpdesk/dashboard.html:78 templates/helpdesk/dashboard.html:100 -#: templates/helpdesk/dashboard.html:124 templates/helpdesk/rss_list.html:24 -#: templates/helpdesk/ticket_list.html:69 -#: templates/helpdesk/ticket_list.html:88 -#: templates/helpdesk/ticket_list.html:225 views/staff.py:1032 -#: views/staff.py:1038 views/staff.py:1044 views/staff.py:1050 +#: .\admin.py:57 .\models.py:511 +#: .\templates\helpdesk\public_view_ticket.html:26 +#: .\templates\helpdesk\ticket_desc_table.html:83 +msgid "Submitter E-Mail" +msgstr "" + +#: .\admin.py:87 .\models.py:96 .\models.py:1327 .\models.py:1828 +msgid "Slug" +msgstr "" + +#: .\email.py:566 +#, python-format +msgid "E-Mail Received from %(sender_email)s" +msgstr "" + +#: .\email.py:576 +#, python-format +msgid "Ticket Re-Opened by E-Mail Received from %(sender_email)s" +msgstr "" + +#: .\email.py:675 +msgid "original_message.eml" +msgstr "" + +#: .\email.py:784 +msgid "email_html_body.html" +msgstr "" + +#: .\email.py:806 +msgid "Comment from e-mail" +msgstr "" + +#: .\email.py:816 +msgid "Unknown Sender" +msgstr "" + +#: .\forms.py:127 +msgid "This ticket is merged into the selected ticket." +msgstr "" + +#: .\forms.py:202 .\models.py:349 .\models.py:495 +#: .\templates\helpdesk\filters\sorting.html:16 +#: .\templates\helpdesk\include\tickets.html:16 +#: .\templates\helpdesk\include\unassigned.html:15 +#: .\templates\helpdesk\include\unassigned.html:56 +#: .\templates\helpdesk\report_index.html:44 +#: .\templates\helpdesk\rss_list.html:45 +#: .\templates\helpdesk\ticket_list.html:73 +#: .\templates\helpdesk\ticket_list.html:177 .\views\staff.py:1771 +#: .\views\staff.py:1777 .\views\staff.py:1783 .\views\staff.py:1789 msgid "Queue" msgstr "" -#: forms.py:137 +#: .\forms.py:211 msgid "Summary of the problem" msgstr "" -#: forms.py:142 +#: .\forms.py:216 +msgid "Description of your issue" +msgstr "" + +#: .\forms.py:219 +msgid "Please be as descriptive as possible and include all details" +msgstr "" + +#: .\forms.py:227 .\management\commands\escalate_tickets.py:131 .\models.py:556 +#: .\templates\helpdesk\filters\sorting.html:22 +#: .\templates\helpdesk\include\tickets.html:15 +#: .\templates\helpdesk\include\unassigned.html:14 +#: .\templates\helpdesk\include\unassigned.html:55 +#: .\templates\helpdesk\public_view_ticket.html:31 +#: .\templates\helpdesk\ticket.html:178 +#: .\templates\helpdesk\ticket_desc_table.html:102 +#: .\templates\helpdesk\ticket_list.html:72 .\views\staff.py:852 +msgid "Priority" +msgstr "" + +#: .\forms.py:229 +msgid "Please select a priority carefully. If unsure, leave it as '3'." +msgstr "" + +#: .\forms.py:238 .\models.py:564 .\templates\helpdesk\ticket.html:181 +#: .\views\staff.py:862 .\views\staff.py:1076 +msgid "Due on" +msgstr "" + +#: .\forms.py:244 +msgid "Attach File" +msgstr "" + +#: .\forms.py:245 +msgid "" +"You can attach a file to this ticket. Only file types such as plain text (." +"txt), a document (.pdf, .docx, or .odt), or screenshot (.png or .jpg) may be " +"uploaded." +msgstr "" + +#: .\forms.py:263 +msgid "Knowledge Base Item" +msgstr "" + +#: .\forms.py:356 msgid "Submitter E-Mail Address" msgstr "" -#: forms.py:144 +#: .\forms.py:359 msgid "" "This e-mail address will receive copies of all public updates to this ticket." msgstr "" -#: forms.py:150 -msgid "Description of Issue" -msgstr "" - -#: forms.py:157 +#: .\forms.py:369 msgid "Case owner" msgstr "" -#: forms.py:158 +#: .\forms.py:370 msgid "" "If you select an owner other than yourself, they'll be e-mailed details of " "this ticket immediately." msgstr "" -#: forms.py:166 models.py:327 management/commands/escalate_tickets.py:154 -#: templates/helpdesk/public_view_ticket.html:23 -#: templates/helpdesk/ticket.html:184 -#: templates/helpdesk/ticket_desc_table.html:47 -#: templates/helpdesk/ticket_list.html:94 views/staff.py:429 -msgid "Priority" -msgstr "" - -#: forms.py:167 -msgid "Please select a priority carefully. If unsure, leave it as '3'." -msgstr "" - -#: forms.py:174 forms.py:365 models.py:335 templates/helpdesk/ticket.html:186 -#: views/staff.py:439 -msgid "Due on" -msgstr "" - -#: forms.py:186 forms.py:370 -msgid "Attach File" -msgstr "" - -#: forms.py:187 forms.py:371 -msgid "You can attach a file such as a document or screenshot to this ticket." -msgstr "" - -#: forms.py:240 -msgid "Ticket Opened" -msgstr "" - -#: forms.py:247 +#: .\forms.py:412 #, python-format msgid "Ticket Opened & Assigned to %(name)s" msgstr "" -#: forms.py:337 -msgid "Summary of your query" +#: .\forms.py:413 +msgid "" msgstr "" -#: forms.py:342 +#: .\forms.py:416 +msgid "Ticket Opened" +msgstr "" + +#: .\forms.py:437 msgid "Your E-Mail Address" msgstr "" -#: forms.py:343 +#: .\forms.py:438 msgid "We will e-mail you when your ticket is updated." msgstr "" -#: forms.py:348 -msgid "Description of your issue" -msgstr "" - -#: forms.py:350 -msgid "" -"Please be as descriptive as possible, including any details we may need to " -"address your query." -msgstr "" - -#: forms.py:358 -msgid "Urgency" -msgstr "" - -#: forms.py:359 -msgid "Please select a priority carefully." -msgstr "" - -#: forms.py:419 +#: .\forms.py:506 msgid "Ticket Opened Via Web" msgstr "" -#: forms.py:486 -msgid "Show Ticket List on Login?" +#: .\forms.py:588 +msgid "Tickets to merge" msgstr "" -#: forms.py:487 -msgid "Display the ticket list upon login? Otherwise, the dashboard is shown." +#: .\forms.py:596 +msgid "Please choose at least 2 tickets." msgstr "" -#: forms.py:492 -msgid "E-mail me on ticket change?" +#: .\forms.py:599 +msgid "Impossible to merge more than 4 tickets..." msgstr "" -#: forms.py:493 -msgid "" -"If you're the ticket owner and the ticket is changed via the web by somebody " -"else, do you want to receive an e-mail?" +#: .\forms.py:604 +msgid "All selected tickets must share the same queue in order to be merged." msgstr "" -#: forms.py:498 -msgid "E-mail me when assigned a ticket?" +#: .\forms.py:637 +msgid "Template" msgstr "" -#: forms.py:499 -msgid "" -"If you are assigned a ticket via the web, do you want to receive an e-mail?" +#: .\management\commands\create_queue_permissions.py:70 +#: .\migrations\0009_migrate_queuemembership.py:28 .\models.py:424 +msgid "Permission for queue: " msgstr "" -#: forms.py:504 -msgid "E-mail me when a ticket is changed via the API?" -msgstr "" - -#: forms.py:505 -msgid "If a ticket is altered by the API, do you want to receive an e-mail?" -msgstr "" - -#: forms.py:510 -msgid "Number of tickets to show per page" -msgstr "" - -#: forms.py:511 -msgid "How many tickets do you want to see on the Ticket List page?" -msgstr "" - -#: forms.py:518 -msgid "Use my e-mail address when submitting tickets?" -msgstr "" - -#: forms.py:519 -msgid "" -"When you submit a ticket, do you want to automatically use your e-mail " -"address as the submitter address? You can type a different e-mail address " -"when entering the ticket if needed, this option only changes the default." -msgstr "" - -#: models.py:35 models.py:261 models.py:503 models.py:817 models.py:853 -#: templates/helpdesk/dashboard.html:58 templates/helpdesk/dashboard.html:78 -#: templates/helpdesk/dashboard.html:100 templates/helpdesk/dashboard.html:124 -#: templates/helpdesk/ticket.html:178 templates/helpdesk/ticket_list.html:85 -#: templates/helpdesk/ticket_list.html:225 views/staff.py:419 -msgid "Title" -msgstr "" - -#: models.py:40 models.py:822 models.py:1206 -msgid "Slug" -msgstr "" - -#: models.py:41 -msgid "" -"This slug is used when building ticket ID's. Once set, try not to change it " -"or e-mailing may get messy." -msgstr "" - -#: models.py:46 models.py:1054 models.py:1129 models.py:1203 -#: templates/helpdesk/email_ignore_list.html:13 -#: templates/helpdesk/ticket_cc_list.html:15 -msgid "E-Mail Address" -msgstr "" - -#: models.py:49 -msgid "" -"All outgoing e-mails for this queue will use this e-mail address. If you use " -"IMAP or POP3, this should be the e-mail address for that mailbox." -msgstr "" - -#: models.py:55 models.py:794 -msgid "Locale" -msgstr "" - -#: models.py:59 -msgid "" -"Locale of this queue. All correspondence in this queue will be in this " -"language." -msgstr "" - -#: models.py:63 -msgid "Allow Public Submission?" -msgstr "" - -#: models.py:66 -msgid "Should this queue be listed on the public submission form?" -msgstr "" - -#: models.py:71 -msgid "Allow E-Mail Submission?" -msgstr "" - -#: models.py:74 -msgid "Do you want to poll the e-mail box below for new tickets?" -msgstr "" - -#: models.py:79 -msgid "Escalation Days" -msgstr "" - -#: models.py:82 -msgid "" -"For tickets which are not held, how often do you wish to increase their " -"priority? Set to 0 for no escalation." -msgstr "" - -#: models.py:87 -msgid "New Ticket CC Address" -msgstr "" - -#: models.py:91 -msgid "" -"If an e-mail address is entered here, then it will receive notification of " -"all new tickets created for this queue. Enter a comma between multiple e-" -"mail addresses." -msgstr "" - -#: models.py:97 -msgid "Updated Ticket CC Address" -msgstr "" - -#: models.py:101 -msgid "" -"If an e-mail address is entered here, then it will receive notification of " -"all activity (new tickets, closed tickets, updates, reassignments, etc) for " -"this queue. Separate multiple addresses with a comma." -msgstr "" - -#: models.py:108 -msgid "E-Mail Box Type" -msgstr "" - -#: models.py:110 -msgid "POP 3" -msgstr "" - -#: models.py:110 -msgid "IMAP" -msgstr "" - -#: models.py:113 -msgid "" -"E-Mail server type for creating tickets automatically from a mailbox - both " -"POP3 and IMAP are supported." -msgstr "" - -#: models.py:118 -msgid "E-Mail Hostname" -msgstr "" - -#: models.py:122 -msgid "" -"Your e-mail server address - either the domain name or IP address. May be " -"\"localhost\"." -msgstr "" - -#: models.py:127 -msgid "E-Mail Port" -msgstr "" - -#: models.py:130 -msgid "" -"Port number to use for accessing e-mail. Default for POP3 is \"110\", and " -"for IMAP is \"143\". This may differ on some servers. Leave it blank to use " -"the defaults." -msgstr "" - -#: models.py:136 -msgid "Use SSL for E-Mail?" -msgstr "" - -#: models.py:139 -msgid "" -"Whether to use SSL for IMAP or POP3 - the default ports when using SSL are " -"993 for IMAP and 995 for POP3." -msgstr "" - -#: models.py:144 -msgid "E-Mail Username" -msgstr "" - -#: models.py:148 -msgid "Username for accessing this mailbox." -msgstr "" - -#: models.py:152 -msgid "E-Mail Password" -msgstr "" - -#: models.py:156 -msgid "Password for the above username" -msgstr "" - -#: models.py:160 -msgid "IMAP Folder" -msgstr "" - -#: models.py:164 -msgid "" -"If using IMAP, what folder do you wish to fetch messages from? This allows " -"you to use one IMAP account for multiple queues, by filtering messages on " -"your IMAP server into separate folders. Default: INBOX." -msgstr "" - -#: models.py:171 -msgid "E-Mail Check Interval" -msgstr "" - -#: models.py:172 -msgid "How often do you wish to check this mailbox? (in Minutes)" -msgstr "" - -#: models.py:191 templates/helpdesk/email_ignore_list.html:13 -msgid "Queues" -msgstr "" - -#: models.py:245 templates/helpdesk/dashboard.html:15 -#: templates/helpdesk/ticket.html:138 -msgid "Open" -msgstr "" - -#: models.py:246 templates/helpdesk/ticket.html:144 -#: templates/helpdesk/ticket.html.py:150 templates/helpdesk/ticket.html:155 -#: templates/helpdesk/ticket.html.py:159 -msgid "Reopened" -msgstr "" - -#: models.py:247 templates/helpdesk/dashboard.html:15 -#: templates/helpdesk/ticket.html:139 templates/helpdesk/ticket.html.py:145 -#: templates/helpdesk/ticket.html:151 -msgid "Resolved" -msgstr "" - -#: models.py:248 templates/helpdesk/dashboard.html:15 -#: templates/helpdesk/ticket.html:140 templates/helpdesk/ticket.html.py:146 -#: templates/helpdesk/ticket.html:152 templates/helpdesk/ticket.html.py:156 -msgid "Closed" -msgstr "" - -#: models.py:249 templates/helpdesk/ticket.html:141 -#: templates/helpdesk/ticket.html.py:147 templates/helpdesk/ticket.html:160 -msgid "Duplicate" -msgstr "" - -#: models.py:253 -msgid "1. Critical" -msgstr "" - -#: models.py:254 -msgid "2. High" -msgstr "" - -#: models.py:255 -msgid "3. Normal" -msgstr "" - -#: models.py:256 -msgid "4. Low" -msgstr "" - -#: models.py:257 -msgid "5. Very Low" -msgstr "" - -#: models.py:271 templates/helpdesk/dashboard.html:100 -#: templates/helpdesk/ticket_list.html:82 -#: templates/helpdesk/ticket_list.html:225 -msgid "Created" -msgstr "" - -#: models.py:273 -msgid "Date this ticket was first created" -msgstr "" - -#: models.py:277 -msgid "Modified" -msgstr "" - -#: models.py:279 -msgid "Date this ticket was most recently changed." -msgstr "" - -#: models.py:283 templates/helpdesk/public_view_ticket.html:18 -#: templates/helpdesk/ticket_desc_table.html:42 -msgid "Submitter E-Mail" -msgstr "" - -#: models.py:286 -msgid "" -"The submitter will receive an email for all public follow-ups left for this " -"task." -msgstr "" - -#: models.py:295 -msgid "Assigned to" -msgstr "" - -#: models.py:299 templates/helpdesk/dashboard.html:58 -#: templates/helpdesk/dashboard.html:78 templates/helpdesk/dashboard.html:124 -#: templates/helpdesk/ticket_list.html:70 -#: templates/helpdesk/ticket_list.html:91 -#: templates/helpdesk/ticket_list.html:225 -msgid "Status" -msgstr "" - -#: models.py:305 -msgid "On Hold" -msgstr "" - -#: models.py:308 -msgid "If a ticket is on hold, it will not automatically be escalated." -msgstr "" - -#: models.py:313 models.py:826 templates/helpdesk/public_view_ticket.html:41 -#: templates/helpdesk/ticket_desc_table.html:19 -msgid "Description" -msgstr "" - -#: models.py:316 -msgid "The content of the customers query." -msgstr "" - -#: models.py:320 templates/helpdesk/public_view_ticket.html:48 -#: templates/helpdesk/ticket_desc_table.html:26 -msgid "Resolution" -msgstr "" - -#: models.py:323 -msgid "The resolution provided to the customer by our staff." -msgstr "" - -#: models.py:331 -msgid "1 = Highest Priority, 5 = Low Priority" -msgstr "" - -#: models.py:344 -msgid "" -"The date this ticket was last escalated - updated automatically by " -"management/commands/escalate_tickets.py." -msgstr "" - -#: models.py:353 templates/helpdesk/ticket_desc_table.html:38 -#: views/feeds.py:95 views/feeds.py:121 views/feeds.py:173 views/staff.py:376 -msgid "Unassigned" -msgstr "" - -#: models.py:392 -msgid " - On Hold" -msgstr "" - -#: models.py:394 -msgid " - Open dependencies" -msgstr "" - -#: models.py:448 models.py:494 models.py:1117 models.py:1280 models.py:1309 -#: templates/helpdesk/public_homepage.html:78 -#: templates/helpdesk/public_view_form.html:12 -msgid "Ticket" -msgstr "" - -#: models.py:449 templates/helpdesk/navigation.html:17 -#: templates/helpdesk/ticket_list.html:2 -#: templates/helpdesk/ticket_list.html:224 -msgid "Tickets" -msgstr "" - -#: models.py:498 models.py:738 models.py:1047 models.py:1200 -msgid "Date" -msgstr "" - -#: models.py:510 views/staff.py:390 -msgid "Comment" -msgstr "" - -#: models.py:516 -msgid "Public" -msgstr "" - -#: models.py:519 -msgid "" -"Public tickets are viewable by the submitter and all staff, but non-public " -"tickets can only be seen by staff." -msgstr "" - -#: models.py:527 models.py:922 models.py:1125 views/staff.py:1008 -#: views/staff.py:1014 views/staff.py:1020 views/staff.py:1026 -msgid "User" -msgstr "" - -#: models.py:531 templates/helpdesk/ticket.html:135 -msgid "New Status" -msgstr "" - -#: models.py:535 -msgid "If the status was changed, what was it changed to?" -msgstr "" - -#: models.py:542 models.py:566 models.py:628 -msgid "Follow-up" -msgstr "" - -#: models.py:543 -msgid "Follow-ups" -msgstr "" - -#: models.py:570 models.py:1285 -msgid "Field" -msgstr "" - -#: models.py:575 -msgid "Old Value" -msgstr "" - -#: models.py:581 -msgid "New Value" -msgstr "" - -#: models.py:589 -msgid "removed" -msgstr "" - -#: models.py:591 -#, python-format -msgid "set to %s" -msgstr "" - -#: models.py:593 -#, python-format -msgid "changed from \"%(old_value)s\" to \"%(new_value)s\"" -msgstr "" - -#: models.py:600 -msgid "Ticket change" -msgstr "" - -#: models.py:601 -msgid "Ticket changes" -msgstr "" - -#: models.py:632 -msgid "File" -msgstr "" - -#: models.py:637 -msgid "Filename" -msgstr "" - -#: models.py:642 -msgid "MIME Type" -msgstr "" - -#: models.py:647 -msgid "Size" -msgstr "" - -#: models.py:648 -msgid "Size of this file in bytes" -msgstr "" - -#: models.py:665 -msgid "Attachment" -msgstr "" - -#: models.py:666 -msgid "Attachments" -msgstr "" - -#: models.py:685 -msgid "" -"Leave blank to allow this reply to be used for all queues, or select those " -"queues you wish to limit this reply to." -msgstr "" - -#: models.py:690 models.py:733 models.py:1042 -#: templates/helpdesk/email_ignore_list.html:13 -msgid "Name" -msgstr "" - -#: models.py:692 -msgid "" -"Only used to assist users with selecting a reply - not shown to the user." -msgstr "" - -#: models.py:697 -msgid "Body" -msgstr "" - -#: models.py:698 -msgid "" -"Context available: {{ ticket }} - ticket object (eg {{ ticket.title }}); " -"{{ queue }} - The queue; and {{ user }} - the current user." -msgstr "" - -#: models.py:705 -msgid "Pre-set reply" -msgstr "" - -#: models.py:706 -msgid "Pre-set replies" -msgstr "" - -#: models.py:727 -msgid "" -"Leave blank for this exclusion to be applied to all queues, or select those " -"queues you wish to exclude with this entry." -msgstr "" - -#: models.py:739 -msgid "Date on which escalation should not happen" -msgstr "" - -#: models.py:746 -msgid "Escalation exclusion" -msgstr "" - -#: models.py:747 -msgid "Escalation exclusions" -msgstr "" - -#: models.py:760 -msgid "Template Name" -msgstr "" - -#: models.py:765 -msgid "Subject" -msgstr "" - -#: models.py:767 -msgid "" -"This will be prefixed with \"[ticket.ticket] ticket.title\". We recommend " -"something simple such as \"(Updated\") or \"(Closed)\" - the same context is " -"available as in plain_text, below." -msgstr "" - -#: models.py:773 -msgid "Heading" -msgstr "" - -#: models.py:775 -msgid "" -"In HTML e-mails, this will be the heading at the top of the email - the same " -"context is available as in plain_text, below." -msgstr "" - -#: models.py:781 -msgid "Plain Text" -msgstr "" - -#: models.py:782 -msgid "" -"The context available to you includes {{ ticket }}, {{ queue }}, and " -"depending on the time of the call: {{ resolution }} or {{ comment }}." -msgstr "" - -#: models.py:788 -msgid "HTML" -msgstr "" - -#: models.py:789 -msgid "The same context is available here as in plain_text, above." -msgstr "" - -#: models.py:798 -msgid "Locale of this template." -msgstr "" - -#: models.py:806 -msgid "e-mail template" -msgstr "" - -#: models.py:807 -msgid "e-mail templates" -msgstr "" - -#: models.py:834 -msgid "Knowledge base category" -msgstr "" - -#: models.py:835 -msgid "Knowledge base categories" -msgstr "" - -#: models.py:849 templates/helpdesk/kb_index.html:11 -#: templates/helpdesk/public_homepage.html:11 -msgid "Category" -msgstr "" - -#: models.py:858 -msgid "Question" -msgstr "" - -#: models.py:862 -msgid "Answer" -msgstr "" - -#: models.py:866 -msgid "Votes" -msgstr "" - -#: models.py:867 -msgid "Total number of votes cast for this item" -msgstr "" - -#: models.py:872 -msgid "Positive Votes" -msgstr "" - -#: models.py:873 -msgid "Number of votes for this item which were POSITIVE." -msgstr "" - -#: models.py:878 -msgid "Last Updated" -msgstr "" - -#: models.py:879 -msgid "The date on which this question was most recently changed." -msgstr "" - -#: models.py:893 -msgid "Unrated" -msgstr "" - -#: models.py:901 -msgid "Knowledge base item" -msgstr "" - -#: models.py:902 -msgid "Knowledge base items" -msgstr "" - -#: models.py:926 templates/helpdesk/ticket_list.html:170 -msgid "Query Name" -msgstr "" - -#: models.py:928 -msgid "User-provided name for this query" -msgstr "" - -#: models.py:932 -msgid "Shared With Other Users?" -msgstr "" - -#: models.py:935 -msgid "Should other users see this query?" -msgstr "" - -#: models.py:939 -msgid "Search Query" -msgstr "" - -#: models.py:940 -msgid "Pickled query object. Be wary changing this." -msgstr "" - -#: models.py:950 -msgid "Saved search" -msgstr "" - -#: models.py:951 -msgid "Saved searches" -msgstr "" - -#: models.py:966 -msgid "Settings Dictionary" -msgstr "" - -#: models.py:967 -msgid "" -"This is a base64-encoded representation of a pickled Python dictionary. Do " -"not change this field via the admin." -msgstr "" - -#: models.py:993 -msgid "User Setting" -msgstr "" - -#: models.py:994 templates/helpdesk/navigation.html:37 -#: templates/helpdesk/user_settings.html:6 -msgid "User Settings" -msgstr "" - -#: models.py:1036 -msgid "" -"Leave blank for this e-mail to be ignored on all queues, or select those " -"queues you wish to ignore this e-mail for." -msgstr "" - -#: models.py:1048 -msgid "Date on which this e-mail address was added" -msgstr "" - -#: models.py:1056 -msgid "" -"Enter a full e-mail address, or portions with wildcards, eg *@domain.com or " -"postmaster@*." -msgstr "" - -#: models.py:1061 -msgid "Save Emails in Mailbox?" -msgstr "" - -#: models.py:1064 -msgid "" -"Do you want to save emails from this address in the mailbox? If this is " -"unticked, emails from this address will be deleted." -msgstr "" - -#: models.py:1101 -msgid "Ignored e-mail address" -msgstr "" - -#: models.py:1102 -msgid "Ignored e-mail addresses" -msgstr "" - -#: models.py:1124 -msgid "User who wishes to receive updates for this ticket." -msgstr "" - -#: models.py:1132 -msgid "For non-user followers, enter their e-mail address" -msgstr "" - -#: models.py:1136 -msgid "Can View Ticket?" -msgstr "" - -#: models.py:1138 -msgid "Can this CC login to view the ticket details?" -msgstr "" - -#: models.py:1142 -msgid "Can Update Ticket?" -msgstr "" - -#: models.py:1144 -msgid "Can this CC login and update the ticket?" -msgstr "" - -#: models.py:1175 -msgid "Field Name" -msgstr "" - -#: models.py:1176 -msgid "" -"As used in the database and behind the scenes. Must be unique and consist of " -"only lowercase letters with no punctuation." -msgstr "" - -#: models.py:1181 -msgid "Label" -msgstr "" - -#: models.py:1183 -msgid "The display label for this field" -msgstr "" - -#: models.py:1187 -msgid "Help Text" -msgstr "" - -#: models.py:1188 -msgid "Shown to the user when editing the ticket" -msgstr "" - -#: models.py:1194 -msgid "Character (single line)" -msgstr "" - -#: models.py:1195 -msgid "Text (multi-line)" -msgstr "" - -#: models.py:1196 -msgid "Integer" -msgstr "" - -#: models.py:1197 -msgid "Decimal" -msgstr "" - -#: models.py:1198 -msgid "List" -msgstr "" - -#: models.py:1199 -msgid "Boolean (checkbox yes/no)" -msgstr "" - -#: models.py:1201 -msgid "Time" -msgstr "" - -#: models.py:1202 -msgid "Date & Time" -msgstr "" - -#: models.py:1204 -msgid "URL" -msgstr "" - -#: models.py:1205 -msgid "IP Address" -msgstr "" - -#: models.py:1210 -msgid "Data Type" -msgstr "" - -#: models.py:1212 -msgid "Allows you to restrict the data entered into this field" -msgstr "" - -#: models.py:1217 -msgid "Maximum Length (characters)" -msgstr "" - -#: models.py:1223 -msgid "Decimal Places" -msgstr "" - -#: models.py:1224 -msgid "Only used for decimal fields" -msgstr "" - -#: models.py:1230 -msgid "Add empty first choice to List?" -msgstr "" - -#: models.py:1232 -msgid "" -"Only for List: adds an empty first entry to the choices list, which enforces " -"that the user makes an active choice." -msgstr "" - -#: models.py:1236 -msgid "List Values" -msgstr "" - -#: models.py:1237 -msgid "For list fields only. Enter one option per line." -msgstr "" - -#: models.py:1243 -msgid "Ordering" -msgstr "" - -#: models.py:1244 -msgid "Lower numbers are displayed first; higher numbers are listed later" -msgstr "" - -#: models.py:1258 -msgid "Required?" -msgstr "" - -#: models.py:1259 -msgid "Does the user have to enter a value for this field?" -msgstr "" - -#: models.py:1263 -msgid "Staff Only?" -msgstr "" - -#: models.py:1264 -msgid "" -"If this is ticked, then the public submission form will NOT show this field" -msgstr "" - -#: models.py:1273 -msgid "Custom field" -msgstr "" - -#: models.py:1274 -msgid "Custom fields" -msgstr "" - -#: models.py:1297 -msgid "Ticket custom field value" -msgstr "" - -#: models.py:1298 -msgid "Ticket custom field values" -msgstr "" - -#: models.py:1315 -msgid "Depends On Ticket" -msgstr "" - -#: models.py:1324 -msgid "Ticket dependency" -msgstr "" - -#: models.py:1325 -msgid "Ticket dependencies" -msgstr "" - -#: management/commands/create_usersettings.py:25 +#: .\management\commands\create_usersettings.py:23 msgid "" "Check for user without django-helpdesk UserSettings and create settings if " "required. Uses settings.DEFAULT_USER_SETTINGS which can be overridden to " "suit your situation." msgstr "" -#: management/commands/escalate_tickets.py:148 +#: .\management\commands\escalate_tickets.py:125 #, python-format msgid "Ticket escalated after %s days" msgstr "" -#: management/commands/get_email.py:158 -msgid "Created from e-mail" +#: .\models.py:91 .\models.py:488 .\models.py:929 .\models.py:1381 +#: .\templates\helpdesk\filters\sorting.html:13 +#: .\templates\helpdesk\ticket.html:172 .\views\staff.py:824 +msgid "Title" msgstr "" -#: management/commands/get_email.py:162 -msgid "Unknown Sender" -msgstr "" - -#: management/commands/get_email.py:216 +#: .\models.py:99 msgid "" -"No plain-text email body available. Please see attachment email_html_body." -"html." +"This slug is used when building ticket ID's. Once set, try not to change it " +"or e-mailing may get messy." msgstr "" -#: management/commands/get_email.py:220 -msgid "email_html_body.html" +#: .\models.py:104 .\models.py:1660 .\models.py:1742 .\models.py:1825 +#: .\templates\helpdesk\email_ignore_list.html:32 +msgid "E-Mail Address" msgstr "" -#: management/commands/get_email.py:263 +#: .\models.py:107 +msgid "" +"All outgoing e-mails for this queue will use this e-mail address. If you use " +"IMAP or POP3, this should be the e-mail address for that mailbox." +msgstr "" + +#: .\models.py:113 .\models.py:1294 +msgid "Locale" +msgstr "" + +#: .\models.py:117 +msgid "" +"Locale of this queue. All correspondence in this queue will be in this " +"language." +msgstr "" + +#: .\models.py:122 +msgid "Allow Public Submission?" +msgstr "" + +#: .\models.py:126 +msgid "Should this queue be listed on the public submission form?" +msgstr "" + +#: .\models.py:130 +msgid "Allow E-Mail Submission?" +msgstr "" + +#: .\models.py:133 +msgid "Do you want to poll the e-mail box below for new tickets?" +msgstr "" + +#: .\models.py:138 +msgid "Escalation Days" +msgstr "" + +#: .\models.py:141 +msgid "" +"For tickets which are not held, how often do you wish to increase their " +"priority? Set to 0 for no escalation." +msgstr "" + +#: .\models.py:146 +msgid "New Ticket CC Address" +msgstr "" + +#: .\models.py:150 +msgid "" +"If an e-mail address is entered here, then it will receive notification of " +"all new tickets created for this queue. Enter a comma between multiple e-" +"mail addresses." +msgstr "" + +#: .\models.py:156 +msgid "Updated Ticket CC Address" +msgstr "" + +#: .\models.py:160 +msgid "" +"If an e-mail address is entered here, then it will receive notification of " +"all activity (new tickets, closed tickets, updates, reassignments, etc) for " +"this queue. Separate multiple addresses with a comma." +msgstr "" + +#: .\models.py:167 +msgid "Notify contacts when email updates arrive" +msgstr "" + +#: .\models.py:170 +msgid "" +"When an email arrives to either create a ticket or to interact with an " +"existing discussion. Should email notifications be sent ? Note: the " +"new_ticket_cc and updated_ticket_cc work independently of this feature" +msgstr "" + +#: .\models.py:176 +msgid "E-Mail Box Type" +msgstr "" + +#: .\models.py:178 +msgid "POP 3" +msgstr "" + +#: .\models.py:179 +msgid "IMAP" +msgstr "" + +#: .\models.py:180 +msgid "IMAP OAUTH" +msgstr "" + +#: .\models.py:181 +msgid "Local Directory" +msgstr "" + +#: .\models.py:184 +msgid "" +"E-Mail server type for creating tickets automatically from a mailbox - both " +"POP3 and IMAP are supported, as well as reading from a local directory." +msgstr "" + +#: .\models.py:190 +msgid "E-Mail Hostname" +msgstr "" + +#: .\models.py:194 +msgid "" +"Your e-mail server address - either the domain name or IP address. May be " +"\"localhost\"." +msgstr "" + +#: .\models.py:199 +msgid "E-Mail Port" +msgstr "" + +#: .\models.py:202 +msgid "" +"Port number to use for accessing e-mail. Default for POP3 is \"110\", and " +"for IMAP is \"143\". This may differ on some servers. Leave it blank to use " +"the defaults." +msgstr "" + +#: .\models.py:208 +msgid "Use SSL for E-Mail?" +msgstr "" + +#: .\models.py:211 +msgid "" +"Whether to use SSL for IMAP or POP3 - the default ports when using SSL are " +"993 for IMAP and 995 for POP3." +msgstr "" + +#: .\models.py:216 +msgid "E-Mail Username" +msgstr "" + +#: .\models.py:220 +msgid "Username for accessing this mailbox." +msgstr "" + +#: .\models.py:224 +msgid "E-Mail Password" +msgstr "" + +#: .\models.py:228 +msgid "Password for the above username" +msgstr "" + +#: .\models.py:232 +msgid "IMAP Folder" +msgstr "" + +#: .\models.py:236 +msgid "" +"If using IMAP, what folder do you wish to fetch messages from? This allows " +"you to use one IMAP account for multiple queues, by filtering messages on " +"your IMAP server into separate folders. Default: INBOX." +msgstr "" + +#: .\models.py:243 +msgid "E-Mail Local Directory" +msgstr "" + +#: .\models.py:247 +msgid "" +"If using a local directory, what directory path do you wish to poll for new " +"email? Example: /var/lib/mail/helpdesk/" +msgstr "" + +#: .\models.py:253 +msgid "Django auth permission name" +msgstr "" + +#: .\models.py:258 +msgid "Name used in the django.contrib.auth permission system" +msgstr "" + +#: .\models.py:262 +msgid "E-Mail Check Interval" +msgstr "" + +#: .\models.py:264 +msgid "How often do you wish to check this mailbox? (in Minutes)" +msgstr "" + +#: .\models.py:278 +msgid "Socks Proxy Type" +msgstr "" + +#: .\models.py:280 +msgid "SOCKS4" +msgstr "" + +#: .\models.py:280 +msgid "SOCKS5" +msgstr "" + +#: .\models.py:284 +msgid "" +"SOCKS4 or SOCKS5 allows you to proxy your connections through a SOCKS server." +msgstr "" + +#: .\models.py:288 +msgid "Socks Proxy Host" +msgstr "" + +#: .\models.py:291 +msgid "Socks proxy IP address. Default: 127.0.0.1" +msgstr "" + +#: .\models.py:295 +msgid "Socks Proxy Port" +msgstr "" + +#: .\models.py:299 +msgid "Socks proxy port number. Default: 9150 (default TOR port)" +msgstr "" + +#: .\models.py:303 +msgid "Logging Type" +msgstr "" + +#: .\models.py:306 .\templates\helpdesk\ticket_list.html:93 +msgid "None" +msgstr "" + +#: .\models.py:307 +msgid "Debug" +msgstr "" + +#: .\models.py:308 +msgid "Information" +msgstr "" + +#: .\models.py:309 +msgid "Warning" +msgstr "" + +#: .\models.py:310 +msgid "Error" +msgstr "" + +#: .\models.py:311 +msgid "Critical" +msgstr "" + +#: .\models.py:315 +msgid "" +"Set the default logging level. All messages at that level or above will be " +"logged to the directory set below. If no level is set, logging will be " +"disabled." +msgstr "" + +#: .\models.py:321 +msgid "Logging Directory" +msgstr "" + +#: .\models.py:325 +msgid "" +"If logging is enabled, what directory should we use to store log files for " +"this queue? The standard logging mechanims are used if no directory is set" +msgstr "" + +#: .\models.py:336 +msgid "Default owner" +msgstr "" + +#: .\models.py:340 +msgid "Time to be spent on this Queue in total" +msgstr "" + +#: .\models.py:350 .\templates\helpdesk\email_ignore_list.html:34 +msgid "Queues" +msgstr "" + +#: .\models.py:472 .\templates\helpdesk\report_index.html:45 +#: .\templates\helpdesk\ticket.html:114 +msgid "Open" +msgstr "" + +#: .\models.py:473 .\templates\helpdesk\public_view_ticket.html:107 +#: .\templates\helpdesk\public_view_ticket.html:115 +#: .\templates\helpdesk\public_view_ticket.html:121 +#: .\templates\helpdesk\public_view_ticket.html:126 +#: .\templates\helpdesk\ticket.html:122 .\templates\helpdesk\ticket.html:130 +#: .\templates\helpdesk\ticket.html:136 .\templates\helpdesk\ticket.html:141 +msgid "Reopened" +msgstr "" + +#: .\models.py:474 .\templates\helpdesk\public_view_ticket.html:108 +#: .\templates\helpdesk\public_view_ticket.html:116 +#: .\templates\helpdesk\report_index.html:46 +#: .\templates\helpdesk\ticket.html:115 .\templates\helpdesk\ticket.html:123 +#: .\templates\helpdesk\ticket.html:131 +msgid "Resolved" +msgstr "" + +#: .\models.py:475 .\templates\helpdesk\public_view_ticket.html:109 +#: .\templates\helpdesk\public_view_ticket.html:117 +#: .\templates\helpdesk\public_view_ticket.html:122 +#: .\templates\helpdesk\report_index.html:47 +#: .\templates\helpdesk\ticket.html:116 .\templates\helpdesk\ticket.html:124 +#: .\templates\helpdesk\ticket.html:132 .\templates\helpdesk\ticket.html:137 +msgid "Closed" +msgstr "" + +#: .\models.py:476 .\templates\helpdesk\public_view_ticket.html:110 +#: .\templates\helpdesk\public_view_ticket.html:127 +#: .\templates\helpdesk\ticket.html:117 .\templates\helpdesk\ticket.html:125 +#: .\templates\helpdesk\ticket.html:142 +msgid "Duplicate" +msgstr "" + +#: .\models.py:480 +msgid "1. Critical" +msgstr "" + +#: .\models.py:481 +msgid "2. High" +msgstr "" + +#: .\models.py:482 +msgid "3. Normal" +msgstr "" + +#: .\models.py:483 +msgid "4. Low" +msgstr "" + +#: .\models.py:484 +msgid "5. Very Low" +msgstr "" + +#: .\models.py:499 .\templates\helpdesk\filters\sorting.html:10 +#: .\templates\helpdesk\include\unassigned.html:16 +#: .\templates\helpdesk\include\unassigned.html:57 +#: .\templates\helpdesk\ticket_list.html:75 +msgid "Created" +msgstr "" + +#: .\models.py:501 +msgid "Date this ticket was first created" +msgstr "" + +#: .\models.py:505 +msgid "Modified" +msgstr "" + +#: .\models.py:507 +msgid "Date this ticket was most recently changed." +msgstr "" + +#: .\models.py:514 +msgid "" +"The submitter will receive an email for all public follow-ups left for this " +"task." +msgstr "" + +#: .\models.py:524 +msgid "Assigned to" +msgstr "" + +#: .\models.py:528 .\templates\helpdesk\filters\sorting.html:19 +#: .\templates\helpdesk\include\tickets.html:17 +#: .\templates\helpdesk\ticket_list.html:74 +#: .\templates\helpdesk\ticket_list.html:180 .\views\staff.py:834 +#: .\views\staff.py:1077 +msgid "Status" +msgstr "" + +#: .\models.py:534 +msgid "On Hold" +msgstr "" + +#: .\models.py:538 +msgid "If a ticket is on hold, it will not automatically be escalated." +msgstr "" + +#: .\models.py:542 .\models.py:1331 .\models.py:2072 +#: .\templates\helpdesk\checklist_form.html:49 +#: .\templates\helpdesk\public_view_ticket.html:50 +#: .\templates\helpdesk\ticket_desc_table.html:232 .\views\staff.py:1080 +msgid "Description" +msgstr "" + +#: .\models.py:545 +msgid "The content of the customers query." +msgstr "" + +#: .\models.py:549 .\templates\helpdesk\public_view_ticket.html:57 +#: .\templates\helpdesk\ticket_desc_table.html:240 .\views\staff.py:1081 +msgid "Resolution" +msgstr "" + +#: .\models.py:552 +msgid "The resolution provided to the customer by our staff." +msgstr "" + +#: .\models.py:560 +msgid "1 = Highest Priority, 5 = Low Priority" +msgstr "" + +#: .\models.py:573 +msgid "" +"The date this ticket was last escalated - updated automatically by " +"management/commands/escalate_tickets.py." +msgstr "" + +#: .\models.py:578 +msgid "Secret key needed for viewing/editing ticket by non-logged in users" +msgstr "" + +#: .\models.py:589 +msgid "Knowledge base item the user was viewing when they created this ticket." +msgstr "" + +#: .\models.py:594 +msgid "merged to" +msgstr "" + +#: .\models.py:674 .\templates\helpdesk\filters\owner.html:12 +#: .\templates\helpdesk\ticket_desc_table.html:77 .\views\feeds.py:93 +#: .\views\feeds.py:118 .\views\feeds.py:171 .\views\staff.py:814 +msgid "Unassigned" +msgstr "" + +#: .\models.py:714 +msgid " - On Hold" +msgstr "" + +#: .\models.py:717 +msgid " - Open dependencies" +msgstr "" + +#: .\models.py:792 .\models.py:920 .\models.py:1729 .\models.py:1954 +#: .\models.py:1992 .\models.py:2036 +#: .\templates\helpdesk\include\tickets.html:14 +#: .\templates\helpdesk\include\unassigned.html:13 +#: .\templates\helpdesk\include\unassigned.html:54 +#: .\templates\helpdesk\public_homepage.html:58 +#: .\templates\helpdesk\public_view_form.html:12 +#: .\templates\helpdesk\ticket_list.html:71 +msgid "Ticket" +msgstr "" + +#: .\models.py:793 .\templates\helpdesk\checklist_confirm_delete.html:9 +#: .\templates\helpdesk\checklist_form.html:9 +#: .\templates\helpdesk\create_ticket.html:7 +#: .\templates\helpdesk\delete_ticket.html:7 +#: .\templates\helpdesk\edit_ticket.html:9 +#: .\templates\helpdesk\email_ignore_add.html:7 +#: .\templates\helpdesk\followup_edit.html:14 +#: .\templates\helpdesk\rss_list.html:8 .\templates\helpdesk\ticket.html:13 +#: .\templates\helpdesk\ticket_cc_add.html:9 +#: .\templates\helpdesk\ticket_cc_del.html:7 +#: .\templates\helpdesk\ticket_cc_list.html:9 +#: .\templates\helpdesk\ticket_dependency_add.html:7 +#: .\templates\helpdesk\ticket_dependency_del.html:7 +#: .\templates\helpdesk\ticket_list.html:5 +#: .\templates\helpdesk\ticket_list.html:23 +#: .\templates\helpdesk\ticket_merge.html:14 +msgid "Tickets" +msgstr "" + +#: .\models.py:924 .\models.py:1238 .\models.py:1653 .\models.py:1822 +msgid "Date" +msgstr "" + +#: .\models.py:936 .\views\staff.py:641 +msgid "Comment" +msgstr "" + +#: .\models.py:942 +msgid "Public" +msgstr "" + +#: .\models.py:946 +msgid "" +"Public tickets are viewable by the submitter and all staff, but non-public " +"tickets can only be seen by staff." +msgstr "" + +#: .\models.py:956 .\models.py:1487 .\models.py:1738 +#: .\templates\helpdesk\ticket_cc_add.html:39 .\views\staff.py:1746 +#: .\views\staff.py:1752 .\views\staff.py:1759 .\views\staff.py:1765 +msgid "User" +msgstr "" + +#: .\models.py:960 .\templates\helpdesk\ticket.html:110 +msgid "New Status" +msgstr "" + +#: .\models.py:964 +msgid "If the status was changed, what was it changed to?" +msgstr "" + +#: .\models.py:968 +msgid "E-Mail ID" +msgstr "" + +#: .\models.py:972 +msgid "The Message ID of the submitter's email." +msgstr "" + +#: .\models.py:979 +msgid "Time spent on this follow up" +msgstr "" + +#: .\models.py:985 .\models.py:1017 .\models.py:1135 +msgid "Follow-up" +msgstr "" + +#: .\models.py:986 +msgid "Follow-ups" +msgstr "" + +#: .\models.py:1021 .\models.py:1960 +msgid "Field" +msgstr "" + +#: .\models.py:1026 +msgid "Old Value" +msgstr "" + +#: .\models.py:1032 +msgid "New Value" +msgstr "" + +#: .\models.py:1040 +msgid "removed" +msgstr "" + +#: .\models.py:1042 #, python-format -msgid "E-Mail Received from %(sender_email)s" +msgid "set to %s" msgstr "" -#: management/commands/get_email.py:271 +#: .\models.py:1044 #, python-format -msgid "Ticket Re-Opened by E-Mail Received from %(sender_email)s" +msgid "changed from \"%(old_value)s\" to \"%(new_value)s\"" msgstr "" -#: management/commands/get_email.py:329 -msgid " (Reopened)" +#: .\models.py:1051 +msgid "Ticket change" msgstr "" -#: management/commands/get_email.py:331 -msgid " (Updated)" +#: .\models.py:1052 +msgid "Ticket changes" msgstr "" -#: templates/helpdesk/attribution.html:2 -msgid "django-helpdesk." +#: .\models.py:1067 +msgid "File" msgstr "" -#: templates/helpdesk/base.html:10 +#: .\models.py:1074 +msgid "Filename" +msgstr "" + +#: .\models.py:1080 +msgid "MIME Type" +msgstr "" + +#: .\models.py:1086 +msgid "Size" +msgstr "" + +#: .\models.py:1088 +msgid "Size of this file in bytes" +msgstr "" + +#: .\models.py:1125 +msgid "Attachment" +msgstr "" + +#: .\models.py:1126 .\templates\helpdesk\ticket.html:57 +#: .\templates\helpdesk\ticket_desc_table.html:154 +msgid "Attachments" +msgstr "" + +#: .\models.py:1157 .\models.py:1452 +msgid "Knowledge base item" +msgstr "" + +#: .\models.py:1186 +msgid "Pre-set reply" +msgstr "" + +#: .\models.py:1187 +msgid "Pre-set replies" +msgstr "" + +#: .\models.py:1192 +msgid "" +"Leave blank to allow this reply to be used for all queues, or select those " +"queues you wish to limit this reply to." +msgstr "" + +#: .\models.py:1197 .\models.py:1233 .\models.py:1648 .\models.py:2019 +#: .\models.py:2040 .\templates\helpdesk\email_ignore_list.html:31 +msgid "Name" +msgstr "" + +#: .\models.py:1199 +msgid "" +"Only used to assist users with selecting a reply - not shown to the user." +msgstr "" + +#: .\models.py:1204 +msgid "Body" +msgstr "" + +#: .\models.py:1205 +msgid "" +"Context available: {{ ticket }} - ticket object (eg {{ ticket.title }}); " +"{{ queue }} - The queue; and {{ user }} - the current user." +msgstr "" + +#: .\models.py:1228 +msgid "" +"Leave blank for this exclusion to be applied to all queues, or select those " +"queues you wish to exclude with this entry." +msgstr "" + +#: .\models.py:1239 +msgid "Date on which escalation should not happen" +msgstr "" + +#: .\models.py:1246 +msgid "Escalation exclusion" +msgstr "" + +#: .\models.py:1247 +msgid "Escalation exclusions" +msgstr "" + +#: .\models.py:1260 +msgid "Template Name" +msgstr "" + +#: .\models.py:1265 +msgid "Subject" +msgstr "" + +#: .\models.py:1267 +msgid "" +"This will be prefixed with \"[ticket.ticket] ticket.title\". We recommend " +"something simple such as \"(Updated\") or \"(Closed)\" - the same context is " +"available as in plain_text, below." +msgstr "" + +#: .\models.py:1273 +msgid "Heading" +msgstr "" + +#: .\models.py:1275 +msgid "" +"In HTML e-mails, this will be the heading at the top of the email - the same " +"context is available as in plain_text, below." +msgstr "" + +#: .\models.py:1281 +msgid "Plain Text" +msgstr "" + +#: .\models.py:1282 +msgid "" +"The context available to you includes {{ ticket }}, {{ queue }}, and " +"depending on the time of the call: {{ resolution }} or {{ comment }}." +msgstr "" + +#: .\models.py:1288 +msgid "HTML" +msgstr "" + +#: .\models.py:1290 +msgid "The same context is available here as in plain_text, above." +msgstr "" + +#: .\models.py:1298 +msgid "Locale of this template." +msgstr "" + +#: .\models.py:1306 +msgid "e-mail template" +msgstr "" + +#: .\models.py:1307 +msgid "e-mail templates" +msgstr "" + +#: .\models.py:1317 +msgid "Name of the category" +msgstr "" + +#: .\models.py:1322 +msgid "Title on knowledgebase page" +msgstr "" + +#: .\models.py:1340 +msgid "Default queue when creating a ticket after viewing this category." +msgstr "" + +#: .\models.py:1345 +msgid "Is KBCategory publicly visible?" +msgstr "" + +#: .\models.py:1353 +msgid "Knowledge base category" +msgstr "" + +#: .\models.py:1354 +msgid "Knowledge base categories" +msgstr "" + +#: .\models.py:1377 +msgid "Category" +msgstr "" + +#: .\models.py:1386 +msgid "Question" +msgstr "" + +#: .\models.py:1390 +msgid "Answer" +msgstr "" + +#: .\models.py:1394 +msgid "Votes" +msgstr "" + +#: .\models.py:1395 +msgid "Total number of votes cast for this item" +msgstr "" + +#: .\models.py:1400 +msgid "Positive Votes" +msgstr "" + +#: .\models.py:1401 +msgid "Number of votes for this item which were POSITIVE." +msgstr "" + +#: .\models.py:1406 +msgid "Last Updated" +msgstr "" + +#: .\models.py:1408 +msgid "The date on which this question was most recently changed." +msgstr "" + +#: .\models.py:1415 +msgid "Team" +msgstr "" + +#: .\models.py:1421 +msgid "Order" +msgstr "" + +#: .\models.py:1427 +msgid "Enabled to display to users" +msgstr "" + +#: .\models.py:1444 +msgid "Unrated" +msgstr "" + +#: .\models.py:1453 .\templates\helpdesk\ticket_list.html:189 +msgid "Knowledge base items" +msgstr "" + +#: .\models.py:1491 .\templates\helpdesk\ticket_list.html:264 +msgid "Query Name" +msgstr "" + +#: .\models.py:1493 +msgid "User-provided name for this query" +msgstr "" + +#: .\models.py:1497 +msgid "Shared With Other Users?" +msgstr "" + +#: .\models.py:1500 +msgid "Should other users see this query?" +msgstr "" + +#: .\models.py:1504 +msgid "Search Query" +msgstr "" + +#: .\models.py:1505 +msgid "Pickled query object. Be wary changing this." +msgstr "" + +#: .\models.py:1515 +msgid "Saved search" +msgstr "" + +#: .\models.py:1516 +msgid "Saved searches" +msgstr "" + +#: .\models.py:1558 +msgid "DEPRECATED! Settings Dictionary DEPRECATED!" +msgstr "" + +#: .\models.py:1559 +msgid "" +"DEPRECATED! This is a base64-encoded representation of a pickled Python " +"dictionary. Do not change this field via the admin." +msgstr "" + +#: .\models.py:1566 +msgid "Show Ticket List on Login?" +msgstr "" + +#: .\models.py:1568 +msgid "Display the ticket list upon login? Otherwise, the dashboard is shown." +msgstr "" + +#: .\models.py:1573 +msgid "E-mail me on ticket change?" +msgstr "" + +#: .\models.py:1575 +msgid "" +"If you're the ticket owner and the ticket is changed via the web by somebody " +"else,do you want to receive an e-mail?" +msgstr "" + +#: .\models.py:1582 +msgid "E-mail me when assigned a ticket?" +msgstr "" + +#: .\models.py:1584 +msgid "" +"If you are assigned a ticket via the web, do you want to receive an e-mail?" +msgstr "" + +#: .\models.py:1589 +msgid "Number of tickets to show per page" +msgstr "" + +#: .\models.py:1591 +msgid "How many tickets do you want to see on the Ticket List page?" +msgstr "" + +#: .\models.py:1597 +msgid "Use my e-mail address when submitting tickets?" +msgstr "" + +#: .\models.py:1598 +msgid "" +"When you submit a ticket, do you want to automatically use your e-mail " +"address as the submitter address? You can type a different e-mail address " +"when entering the ticket if needed, this option only changes the default." +msgstr "" + +#: .\models.py:1609 +msgid "User Setting" +msgstr "" + +#: .\models.py:1610 .\templates\helpdesk\navigation-header.html:51 +#: .\templates\helpdesk\user_settings.html:15 +msgid "User Settings" +msgstr "" + +#: .\models.py:1637 +msgid "Ignored e-mail address" +msgstr "" + +#: .\models.py:1638 +msgid "Ignored e-mail addresses" +msgstr "" + +#: .\models.py:1643 +msgid "" +"Leave blank for this e-mail to be ignored on all queues, or select those " +"queues you wish to ignore this e-mail for." +msgstr "" + +#: .\models.py:1654 +msgid "Date on which this e-mail address was added" +msgstr "" + +#: .\models.py:1662 +msgid "" +"Enter a full e-mail address, or portions with wildcards, eg *@domain.com or " +"postmaster@*." +msgstr "" + +#: .\models.py:1667 +msgid "Save Emails in Mailbox?" +msgstr "" + +#: .\models.py:1670 +msgid "" +"Do you want to save emails from this address in the mailbox? If this is " +"unticked, emails from this address will be deleted." +msgstr "" + +#: .\models.py:1737 +msgid "User who wishes to receive updates for this ticket." +msgstr "" + +#: .\models.py:1745 +msgid "For non-user followers, enter their e-mail address" +msgstr "" + +#: .\models.py:1749 +msgid "Can View Ticket?" +msgstr "" + +#: .\models.py:1752 +msgid "Can this CC login to view the ticket details?" +msgstr "" + +#: .\models.py:1756 +msgid "Can Update Ticket?" +msgstr "" + +#: .\models.py:1759 +msgid "Can this CC login and update the ticket?" +msgstr "" + +#: .\models.py:1796 +msgid "Field Name" +msgstr "" + +#: .\models.py:1797 +msgid "" +"As used in the database and behind the scenes. Must be unique and consist of " +"only lowercase letters with no punctuation." +msgstr "" + +#: .\models.py:1803 +msgid "Label" +msgstr "" + +#: .\models.py:1805 +msgid "The display label for this field" +msgstr "" + +#: .\models.py:1809 +msgid "Help Text" +msgstr "" + +#: .\models.py:1810 +msgid "Shown to the user when editing the ticket" +msgstr "" + +#: .\models.py:1816 +msgid "Character (single line)" +msgstr "" + +#: .\models.py:1817 +msgid "Text (multi-line)" +msgstr "" + +#: .\models.py:1818 +msgid "Integer" +msgstr "" + +#: .\models.py:1819 +msgid "Decimal" +msgstr "" + +#: .\models.py:1820 +msgid "List" +msgstr "" + +#: .\models.py:1821 +msgid "Boolean (checkbox yes/no)" +msgstr "" + +#: .\models.py:1823 +msgid "Time" +msgstr "" + +#: .\models.py:1824 +msgid "Date & Time" +msgstr "" + +#: .\models.py:1826 +msgid "URL" +msgstr "" + +#: .\models.py:1827 +msgid "IP Address" +msgstr "" + +#: .\models.py:1832 +msgid "Data Type" +msgstr "" + +#: .\models.py:1834 +msgid "Allows you to restrict the data entered into this field" +msgstr "" + +#: .\models.py:1839 +msgid "Maximum Length (characters)" +msgstr "" + +#: .\models.py:1845 +msgid "Decimal Places" +msgstr "" + +#: .\models.py:1846 +msgid "Only used for decimal fields" +msgstr "" + +#: .\models.py:1852 +msgid "Add empty first choice to List?" +msgstr "" + +#: .\models.py:1854 +msgid "" +"Only for List: adds an empty first entry to the choices list, which enforces " +"that the user makes an active choice." +msgstr "" + +#: .\models.py:1859 +msgid "List Values" +msgstr "" + +#: .\models.py:1860 +msgid "For list fields only. Enter one option per line." +msgstr "" + +#: .\models.py:1866 +msgid "Ordering" +msgstr "" + +#: .\models.py:1868 +msgid "Lower numbers are displayed first; higher numbers are listed later" +msgstr "" + +#: .\models.py:1882 +msgid "Required?" +msgstr "" + +#: .\models.py:1883 +msgid "Does the user have to enter a value for this field?" +msgstr "" + +#: .\models.py:1888 +msgid "Staff Only?" +msgstr "" + +#: .\models.py:1889 +msgid "" +"If this is ticked, then the public submission form will NOT show this field" +msgstr "" + +#: .\models.py:1900 +msgid "Custom field" +msgstr "" + +#: .\models.py:1901 +msgid "Custom fields" +msgstr "" + +#: .\models.py:1970 +msgid "Not defined" +msgstr "" + +#: .\models.py:1974 +msgid "Ticket custom field value" +msgstr "" + +#: .\models.py:1975 +msgid "Ticket custom field values" +msgstr "" + +#: .\models.py:1986 +msgid "Ticket dependency" +msgstr "" + +#: .\models.py:1987 +msgid "Ticket dependencies" +msgstr "" + +#: .\models.py:1999 +msgid "Depends On Ticket" +msgstr "" + +#: .\models.py:2022 +msgid "Task List" +msgstr "" + +#: .\models.py:2025 +msgid "Checklist Template" +msgstr "" + +#: .\models.py:2026 +#: .\templates\helpdesk\checklist_template_confirm_delete.html:12 +#: .\templates\helpdesk\checklist_templates.html:5 +#: .\templates\helpdesk\checklist_templates.html:11 +#: .\templates\helpdesk\system_settings.html:21 +msgid "Checklist Templates" +msgstr "" + +#: .\models.py:2045 .\models.py:2068 +msgid "Checklist" +msgstr "" + +#: .\models.py:2046 .\templates\helpdesk\ticket_desc_table.html:175 +msgid "Checklists" +msgstr "" + +#: .\models.py:2076 +msgid "Completion Date" +msgstr "" + +#: .\models.py:2081 .\templates\helpdesk\checklist_form.html:48 +msgid "Position" +msgstr "" + +#: .\models.py:2088 +msgid "Checklist Task" +msgstr "" + +#: .\models.py:2089 +msgid "Checklist Tasks" +msgstr "" + +#: .\query.py:174 +msgid "No text" +msgstr "" + +#: .\query.py:179 +msgid "View ticket" +msgstr "" + +#: .\query.py:182 +msgid "Messages" +msgstr "" + +#: .\templates\helpdesk\attribution.html:6 +msgid "" +"django-" +"helpdesk." +msgstr "" + +#: .\templates\helpdesk\base-head.html:14 msgid "Powered by django-helpdesk" msgstr "" -#: templates/helpdesk/base.html:20 templates/helpdesk/rss_list.html:9 -#: templates/helpdesk/rss_list.html:24 templates/helpdesk/rss_list.html:31 +#: .\templates\helpdesk\base-head.html:47 .\templates\helpdesk\rss_list.html:21 +#: .\templates\helpdesk\rss_list.html:47 msgid "My Open Tickets" msgstr "" -#: templates/helpdesk/base.html:21 +#: .\templates\helpdesk\base-head.html:48 msgid "All Recent Activity" msgstr "" -#: templates/helpdesk/base.html:22 templates/helpdesk/dashboard.html:99 -#: templates/helpdesk/rss_list.html:15 +#: .\templates\helpdesk\base-head.html:49 +#: .\templates\helpdesk\include\unassigned.html:6 +#: .\templates\helpdesk\rss_list.html:27 msgid "Unassigned Tickets" msgstr "" -#: templates/helpdesk/base.html:52 templates/helpdesk/public_base.html:6 -#: templates/helpdesk/public_base.html:18 -msgid "Helpdesk" +#: .\templates\helpdesk\checklist_confirm_delete.html:5 +#: .\templates\helpdesk\checklist_confirm_delete.html:23 +msgid "Delete Checklist" msgstr "" -#: templates/helpdesk/base.html:62 templates/helpdesk/rss_list.html:9 -#: templates/helpdesk/rss_list.html:12 templates/helpdesk/rss_list.html:15 -#: templates/helpdesk/rss_list.html:30 templates/helpdesk/rss_list.html:31 -msgid "RSS Icon" +#: .\templates\helpdesk\checklist_confirm_delete.html:29 +msgid "Are you sure your want to delete checklist" msgstr "" -#: templates/helpdesk/base.html:62 templates/helpdesk/rss_list.html:2 -#: templates/helpdesk/rss_list.html.py:4 -msgid "RSS Feeds" +#: .\templates\helpdesk\checklist_confirm_delete.html:33 +#: .\templates\helpdesk\checklist_template_confirm_delete.html:35 +#: .\templates\helpdesk\ticket_attachment_del.html:11 +#: .\templates\helpdesk\ticket_cc_del.html:25 +#: .\templates\helpdesk\ticket_dependency_del.html:21 +msgid "Don't Delete" msgstr "" -#: templates/helpdesk/base.html:63 -msgid "API" +#: .\templates\helpdesk\checklist_confirm_delete.html:37 +#: .\templates\helpdesk\checklist_template_confirm_delete.html:39 +#: .\templates\helpdesk\ticket_attachment_del.html:14 +#: .\templates\helpdesk\ticket_dependency_del.html:24 +msgid "Yes, I Understand - Delete" msgstr "" -#: templates/helpdesk/base.html:64 templates/helpdesk/system_settings.html:6 +#: .\templates\helpdesk\checklist_form.html:5 +#: .\templates\helpdesk\checklist_form.html:21 +msgid "Edit Checklist" +msgstr "" + +#: .\templates\helpdesk\checklist_form.html:24 +msgid "Delete checklist" +msgstr "" + +#: .\templates\helpdesk\checklist_form.html:50 +msgid "Delete?" +msgstr "" + +#: .\templates\helpdesk\checklist_form.html:61 +msgid "Add task" +msgstr "" + +#: .\templates\helpdesk\checklist_form.html:66 +#: .\templates\helpdesk\edit_ticket.html:37 +msgid "Cancel Changes" +msgstr "" + +#: .\templates\helpdesk\checklist_form.html:70 +#: .\templates\helpdesk\edit_ticket.html:35 +msgid "Save Changes" +msgstr "" + +#: .\templates\helpdesk\checklist_template_confirm_delete.html:5 +#: .\templates\helpdesk\checklist_template_confirm_delete.html:25 +msgid "Delete Checklist Template" +msgstr "" + +#: .\templates\helpdesk\checklist_template_confirm_delete.html:9 +#: .\templates\helpdesk\checklist_templates.html:9 +#: .\templates\helpdesk\email_ignore_list.html:7 +#: .\templates\helpdesk\navigation-header.html:58 +#: .\templates\helpdesk\system_settings.html:15 msgid "System Settings" msgstr "" -#: templates/helpdesk/confirm_delete_saved_query.html:3 -#: templates/helpdesk/ticket_list.html:146 +#: .\templates\helpdesk\checklist_template_confirm_delete.html:31 +msgid "Are you sure your want to delete checklist template" +msgstr "" + +#: .\templates\helpdesk\checklist_templates.html:15 +msgid "Maintain checklist templates" +msgstr "" + +#: .\templates\helpdesk\checklist_templates.html:21 +msgid "Edit checklist template" +msgstr "" + +#: .\templates\helpdesk\checklist_templates.html:23 +msgid "Create new checklist template" +msgstr "" + +#: .\templates\helpdesk\checklist_templates.html:50 +msgid "Add another task" +msgstr "" + +#: .\templates\helpdesk\checklist_templates.html:57 +#: .\templates\helpdesk\ticket_cc_add.html:71 +#: .\templates\helpdesk\ticket_cc_add.html:95 +msgid "Cancel" +msgstr "" + +#: .\templates\helpdesk\checklist_templates.html:62 +msgid "Save checklist template" +msgstr "" + +#: .\templates\helpdesk\checklist_templates.html:83 +msgid "tasks" +msgstr "" + +#: .\templates\helpdesk\confirm_delete_saved_query.html:7 +#: .\templates\helpdesk\confirm_delete_saved_query.html:10 +#: .\templates\helpdesk\ticket_list.html:234 msgid "Delete Saved Query" msgstr "" -#: templates/helpdesk/confirm_delete_saved_query.html:6 +#: .\templates\helpdesk\confirm_delete_saved_query.html:13 msgid "Delete Query" msgstr "" -#: templates/helpdesk/confirm_delete_saved_query.html:8 +#: .\templates\helpdesk\confirm_delete_saved_query.html:15 #, python-format msgid "" "Are you sure you want to delete this saved filter (%(query_title)s%(ticket_title)s)? All " @@ -1300,57 +1605,59 @@ msgid "" "irreversibly removed." msgstr "" -#: templates/helpdesk/edit_ticket.html:3 +#: .\templates\helpdesk\edit_ticket.html:5 +#: .\templates\helpdesk\edit_ticket.html:14 msgid "Edit Ticket" msgstr "" -#: templates/helpdesk/edit_ticket.html:9 +#: .\templates\helpdesk\edit_ticket.html:20 msgid "Edit a Ticket" msgstr "" -#: templates/helpdesk/edit_ticket.html:13 +#: .\templates\helpdesk\edit_ticket.html:26 msgid "Note" msgstr "" -#: templates/helpdesk/edit_ticket.html:13 +#: .\templates\helpdesk\edit_ticket.html:27 msgid "" "Editing a ticket does not send an e-mail to the ticket owner or " "submitter. No new details should be entered, this form should only be used " "to fix incorrect details or clean up the submission." msgstr "" -#: templates/helpdesk/edit_ticket.html:33 -msgid "Save Changes" +#: .\templates\helpdesk\edit_ticket.html:29 +msgid "Error: " msgstr "" -#: templates/helpdesk/email_ignore_add.html:3 -#: templates/helpdesk/email_ignore_add.html:6 -#: templates/helpdesk/email_ignore_add.html:23 +#: .\templates\helpdesk\email_ignore_add.html:3 +#: .\templates\helpdesk\email_ignore_add.html:9 +#: .\templates\helpdesk\email_ignore_add.html:13 +#: .\templates\helpdesk\email_ignore_add.html:30 msgid "Ignore E-Mail Address" msgstr "" -#: templates/helpdesk/email_ignore_add.html:8 +#: .\templates\helpdesk\email_ignore_add.html:15 msgid "" "To ignore an e-mail address and prevent any emails from that address " "creating tickets automatically, enter the e-mail address below." msgstr "" -#: templates/helpdesk/email_ignore_add.html:10 +#: .\templates\helpdesk\email_ignore_add.html:17 msgid "" "You can either enter a whole e-mail address such as email@domain.com or a portion of an e-mail address with a wildcard, such as *@domain." "com or user@*." msgstr "" -#: templates/helpdesk/email_ignore_del.html:3 +#: .\templates\helpdesk\email_ignore_del.html:3 msgid "Delete Ignored E-Mail Address" msgstr "" -#: templates/helpdesk/email_ignore_del.html:6 +#: .\templates\helpdesk\email_ignore_del.html:6 msgid "Un-Ignore E-Mail Address" msgstr "" -#: templates/helpdesk/email_ignore_del.html:8 +#: .\templates\helpdesk\email_ignore_del.html:8 #, python-format msgid "" "Are you sure you wish to stop removing this email address (" @@ -1358,232 +1665,384 @@ msgid "" "tickets in your system? You can re-add this e-mail address at any time." msgstr "" -#: templates/helpdesk/email_ignore_del.html:10 +#: .\templates\helpdesk\email_ignore_del.html:10 msgid "Keep Ignoring It" msgstr "" -#: templates/helpdesk/email_ignore_del.html:12 +#: .\templates\helpdesk\email_ignore_del.html:13 msgid "Stop Ignoring It" msgstr "" -#: templates/helpdesk/email_ignore_list.html:3 -#: templates/helpdesk/email_ignore_list.html:12 +#: .\templates\helpdesk\email_ignore_list.html:3 +#: .\templates\helpdesk\email_ignore_list.html:22 msgid "Ignored E-Mail Addresses" msgstr "" -#: templates/helpdesk/email_ignore_list.html:5 +#: .\templates\helpdesk\email_ignore_list.html:12 msgid "" "\n" "

Ignored E-Mail Addresses

\n" "\n" "

The following e-mail addresses are currently being ignored by the " -"incoming e-mail processor. You can add a new e-mail address " -"to the list or delete any of the items below as required.

" +"incoming e-mail processor. You can add a new item or delete any of the items " +"below as required.

" msgstr "" -#: templates/helpdesk/email_ignore_list.html:13 +#: .\templates\helpdesk\email_ignore_list.html:26 +msgid "Add an Email" +msgstr "" + +#: .\templates\helpdesk\email_ignore_list.html:33 msgid "Date Added" msgstr "" -#: templates/helpdesk/email_ignore_list.html:13 +#: .\templates\helpdesk\email_ignore_list.html:35 msgid "Keep in mailbox?" msgstr "" -#: templates/helpdesk/email_ignore_list.html:21 -#: templates/helpdesk/ticket_list.html:260 +#: .\templates\helpdesk\email_ignore_list.html:36 +#: .\templates\helpdesk\email_ignore_list.html:47 +#: .\templates\helpdesk\include\unassigned.html:29 +#: .\templates\helpdesk\include\unassigned.html:70 +#: .\templates\helpdesk\ticket_cc_list.html:40 +#: .\templates\helpdesk\ticket_cc_list.html:64 +#: .\templates\helpdesk\ticket_desc_table.html:22 +#: .\templates\helpdesk\ticket_list.html:105 +msgid "Delete" +msgstr "" + +#: .\templates\helpdesk\email_ignore_list.html:45 +#: .\templates\helpdesk\ticket_list.html:89 msgid "All" msgstr "" -#: templates/helpdesk/email_ignore_list.html:22 +#: .\templates\helpdesk\email_ignore_list.html:46 msgid "Keep" msgstr "" -#: templates/helpdesk/email_ignore_list.html:29 +#: .\templates\helpdesk\email_ignore_list.html:63 msgid "" "Note: If the 'Keep' option is not selected, emails sent " "from that address will be deleted permanently." msgstr "" -#: templates/helpdesk/followup_edit.html:2 +#: .\templates\helpdesk\filters\date.html:4 +msgid "Date (From)" +msgstr "" + +#: .\templates\helpdesk\filters\date.html:10 +msgid "Date (To)" +msgstr "" + +#: .\templates\helpdesk\filters\date.html:19 +msgid "Use YYYY-MM-DD date format, eg 2018-01-30" +msgstr "" + +#: .\templates\helpdesk\filters\kbitems.html:6 +msgid "Knowledge base item(s)" +msgstr "" + +#: .\templates\helpdesk\filters\kbitems.html:12 +msgid "Uncategorized" +msgstr "" + +#: .\templates\helpdesk\filters\kbitems.html:23 +#: .\templates\helpdesk\filters\queue.html:18 +#: .\templates\helpdesk\filters\status.html:14 +msgid "Ctrl-click to select multiple options" +msgstr "" + +#: .\templates\helpdesk\filters\keywords.html:4 +#: .\templates\helpdesk\ticket_list.html:183 +msgid "Keywords" +msgstr "" + +#: .\templates\helpdesk\filters\keywords.html:12 +msgid "" +"Keywords are case-insensitive, and will be looked for pretty much everywhere " +"possible. Prepend with 'queue:' or 'priority:' to search by queue or " +"priority. You can also use the keyword OR to combine multiple searches." +msgstr "" + +#: .\templates\helpdesk\filters\owner.html:6 +msgid "Owner(s)" +msgstr "" + +#: .\templates\helpdesk\filters\owner.html:25 +msgid "Ctrl-Click to select multiple options" +msgstr "" + +#: .\templates\helpdesk\filters\queue.html:6 +msgid "Queue(s)" +msgstr "" + +#: .\templates\helpdesk\filters\sorting.html:5 +#: .\templates\helpdesk\ticket_list.html:171 +msgid "Sorting" +msgstr "" + +#: .\templates\helpdesk\filters\sorting.html:25 +#: .\templates\helpdesk\ticket.html:175 +#: .\templates\helpdesk\ticket_list.html:77 +#: .\templates\helpdesk\ticket_list.html:174 .\views\staff.py:843 +#: .\views\staff.py:1079 +msgid "Owner" +msgstr "" + +#: .\templates\helpdesk\filters\sorting.html:30 +msgid "Reverse" +msgstr "" + +#: .\templates\helpdesk\filters\sorting.html:38 +msgid "Ordering applied to tickets" +msgstr "" + +#: .\templates\helpdesk\filters\status.html:6 +msgid "Status(es)" +msgstr "" + +#: .\templates\helpdesk\followup_edit.html:2 msgid "Edit followup" msgstr "" -#: templates/helpdesk/followup_edit.html:9 +#: .\templates\helpdesk\followup_edit.html:20 +#: .\templates\helpdesk\followup_edit.html:30 msgid "Edit FollowUp" msgstr "" -#: templates/helpdesk/followup_edit.html:14 +#: .\templates\helpdesk\followup_edit.html:37 msgid "Reassign ticket:" msgstr "" -#: templates/helpdesk/followup_edit.html:16 +#: .\templates\helpdesk\followup_edit.html:39 msgid "Title:" msgstr "" -#: templates/helpdesk/followup_edit.html:18 +#: .\templates\helpdesk\followup_edit.html:41 msgid "Comment:" msgstr "" -#: templates/helpdesk/kb_category.html:4 -#: templates/helpdesk/kb_category.html:12 +#: .\templates\helpdesk\include\alert_form_errors.html:4 +msgid "There are errors in the form" +msgstr "" + +#: .\templates\helpdesk\include\stats.html:15 +msgid "View Tickets" +msgstr "" + +#: .\templates\helpdesk\include\stats.html:15 +msgid "No tickets in this range" +msgstr "" + +#: .\templates\helpdesk\include\tickets.html:7 +msgid "Your Tickets" +msgstr "" + +#: .\templates\helpdesk\include\tickets.html:18 +msgid "Last Update" +msgstr "" + +#: .\templates\helpdesk\include\tickets.html:31 +msgid "You do not have any pending tickets." +msgstr "" + +#: .\templates\helpdesk\include\unassigned.html:6 +#: .\templates\helpdesk\include\unassigned.html:47 +msgid "(pick up a ticket if you start to work on it)" +msgstr "" + +#: .\templates\helpdesk\include\unassigned.html:17 +#: .\templates\helpdesk\include\unassigned.html:58 +msgid "Actions" +msgstr "" + +#: .\templates\helpdesk\include\unassigned.html:28 +#: .\templates\helpdesk\include\unassigned.html:69 +msgid "Take" +msgstr "" + +#: .\templates\helpdesk\include\unassigned.html:33 +#: .\templates\helpdesk\include\unassigned.html:74 +#: .\templates\helpdesk\report_index.html:61 +msgid "There are no unassigned tickets." +msgstr "" + +#: .\templates\helpdesk\include\unassigned.html:47 +msgid "KBItem:" +msgstr "" + +#: .\templates\helpdesk\include\unassigned.html:47 +msgid "Team:" +msgstr "" + +#: .\templates\helpdesk\kb_category.html:4 +#: .\templates\helpdesk\kb_category.html:10 +#: .\templates\helpdesk\kb_category_base.html:3 #, python-format -msgid "Knowledgebase Category: %(kbcat)s" +msgid "%(kbcat)s" msgstr "" -#: templates/helpdesk/kb_category.html:6 -#, python-format -msgid "You are viewing all items in the %(kbcat)s category." -msgstr "" - -#: templates/helpdesk/kb_category.html:13 -msgid "Article" -msgstr "" - -#: templates/helpdesk/kb_index.html:4 templates/helpdesk/navigation.html:21 -#: templates/helpdesk/navigation.html:71 +#: .\templates\helpdesk\kb_category.html:8 .\templates\helpdesk\kb_index.html:3 +#: .\templates\helpdesk\kb_index.html:7 .\templates\helpdesk\kb_index.html:13 +#: .\templates\helpdesk\navigation-sidebar.html:53 +#: .\templates\helpdesk\navigation-sidebar.html:75 msgid "Knowledgebase" msgstr "" -#: templates/helpdesk/kb_index.html:6 +#: .\templates\helpdesk\kb_category_base.html:34 +msgid "open tickets" +msgstr "" + +#: .\templates\helpdesk\kb_category_base.html:40 +#: .\templates\helpdesk\kb_category_base.html:65 +msgid "Contact a human" +msgstr "" + +#: .\templates\helpdesk\kb_category_base.html:42 +#: .\templates\helpdesk\kb_category_base.html:67 +msgid "Create New Ticket" +msgstr "" + +#: .\templates\helpdesk\kb_category_base.html:42 +#: .\templates\helpdesk\kb_category_base.html:67 +msgid " Queue: " +msgstr "" + +#: .\templates\helpdesk\kb_category_base.html:48 +#, python-format +msgid "%(recommendations)s people found this answer useful of %(votes)s" +msgstr "" + +#: .\templates\helpdesk\kb_index.html:15 msgid "" -"We have listed a number of knowledgebase articles for your perusal in the " +"We have listed a number of Knowledgebase articles for your perusal in the " "following categories. Please check to see if any of these articles address " "your problem prior to opening a support ticket." msgstr "" -#: templates/helpdesk/kb_index.html:10 -#: templates/helpdesk/public_homepage.html:10 -msgid "Knowledgebase Categories" +#: .\templates\helpdesk\kb_index.html:26 +#: .\templates\helpdesk\public_homepage.html:27 +msgid "View articles" msgstr "" -#: templates/helpdesk/kb_item.html:4 -#, python-format -msgid "Knowledgebase: %(item)s" +#: .\templates\helpdesk\navigation-header.html:7 +msgid "Helpdesk" msgstr "" -#: templates/helpdesk/kb_item.html:16 -#, python-format -msgid "" -"View other %(category_title)s articles, or continue viewing other knowledgebase articles." -msgstr "" - -#: templates/helpdesk/kb_item.html:18 -msgid "Feedback" -msgstr "" - -#: templates/helpdesk/kb_item.html:20 -msgid "" -"We give our users an opportunity to vote for items that they believe have " -"helped them out, in order for us to better serve future customers. We would " -"appreciate your feedback on this article. Did you find it useful?" -msgstr "" - -#: templates/helpdesk/kb_item.html:23 -msgid "This article was useful to me" -msgstr "" - -#: templates/helpdesk/kb_item.html:24 -msgid "This article was not useful to me" -msgstr "" - -#: templates/helpdesk/kb_item.html:27 -msgid "The results of voting by other readers of this article are below:" -msgstr "" - -#: templates/helpdesk/kb_item.html:30 -#, python-format -msgid "Recommendations: %(recommendations)s" -msgstr "" - -#: templates/helpdesk/kb_item.html:31 -#, python-format -msgid "Votes: %(votes)s" -msgstr "" - -#: templates/helpdesk/kb_item.html:32 -#, python-format -msgid "Overall Rating: %(score)s" -msgstr "" - -#: templates/helpdesk/navigation.html:16 templates/helpdesk/navigation.html:64 -msgid "Dashboard" -msgstr "" - -#: templates/helpdesk/navigation.html:18 -msgid "New Ticket" -msgstr "" - -#: templates/helpdesk/navigation.html:19 -msgid "Stats" -msgstr "" - -#: templates/helpdesk/navigation.html:24 -msgid "Saved Query" -msgstr "" - -#: templates/helpdesk/navigation.html:39 -msgid "Change password" -msgstr "" - -#: templates/helpdesk/navigation.html:50 +#: .\templates\helpdesk\navigation-header.html:17 msgid "Search..." msgstr "" -#: templates/helpdesk/navigation.html:50 +#: .\templates\helpdesk\navigation-header.html:17 msgid "Enter a keyword, or a ticket number to jump straight to that ticket." msgstr "" -#: templates/helpdesk/navigation.html:73 +#: .\templates\helpdesk\navigation-header.html:21 +#: .\templates\helpdesk\ticket_list.html:125 +msgid "Go" +msgstr "" + +#: .\templates\helpdesk\navigation-header.html:52 +#: .\templates\helpdesk\rss_list.html:4 .\templates\helpdesk\rss_list.html:16 +msgid "RSS Feeds" +msgstr "" + +#: .\templates\helpdesk\navigation-header.html:54 +#: .\templates\helpdesk\registration\change_password.html:2 +#: .\templates\helpdesk\registration\change_password_done.html:2 +msgid "Change password" +msgstr "" + +#: .\templates\helpdesk\navigation-header.html:61 +#: .\templates\helpdesk\navigation-header.html:80 msgid "Logout" msgstr "" -#: templates/helpdesk/navigation.html:73 +#: .\templates\helpdesk\navigation-header.html:68 +#: .\templates\helpdesk\navigation-sidebar.html:9 +msgid "Dashboard" +msgstr "" + +#: .\templates\helpdesk\navigation-header.html:82 msgid "Log In" msgstr "" -#: templates/helpdesk/public_change_language.html:2 -#: templates/helpdesk/public_homepage.html:73 -#: templates/helpdesk/public_view_form.html:4 -#: templates/helpdesk/public_view_ticket.html:2 +#: .\templates\helpdesk\navigation-sidebar.html:15 +msgid "All Tickets" +msgstr "" + +#: .\templates\helpdesk\navigation-sidebar.html:21 +#: .\templates\helpdesk\report_output.html:23 +msgid "Saved Queries" +msgstr "" + +#: .\templates\helpdesk\navigation-sidebar.html:33 +msgid "" +"No saved queries currently available. You can create one in the All Tickets " +"page." +msgstr "" + +#: .\templates\helpdesk\navigation-sidebar.html:40 +#: .\templates\helpdesk\navigation-sidebar.html:68 +msgid "New Ticket" +msgstr "" + +#: .\templates\helpdesk\navigation-sidebar.html:46 +msgid "Reports" +msgstr "" + +#: .\templates\helpdesk\navigation-sidebar.html:62 +msgid "Homepage" +msgstr "" + +#: .\templates\helpdesk\public_change_language.html:2 +#: .\templates\helpdesk\public_homepage.html:54 +#: .\templates\helpdesk\public_view_form.html:4 +#: .\templates\helpdesk\public_view_ticket.html:3 msgid "View a Ticket" msgstr "" -#: templates/helpdesk/public_change_language.html:5 +#: .\templates\helpdesk\public_change_language.html:5 msgid "Change the display language" msgstr "" -#: templates/helpdesk/public_homepage.html:6 +#: .\templates\helpdesk\public_create_ticket_base.html:22 +msgid "" +"Public ticket submission is disabled. Please contact the administrator for " +"assistance." +msgstr "" + +#: .\templates\helpdesk\public_homepage.html:4 +msgid "Welcome to Helpdesk" +msgstr "" + +#: .\templates\helpdesk\public_homepage.html:18 msgid "Knowledgebase Articles" msgstr "" -#: templates/helpdesk/public_homepage.html:28 -msgid "All fields are required." -msgstr "" - -#: templates/helpdesk/public_homepage.html:66 +#: .\templates\helpdesk\public_homepage.html:47 msgid "Please use button at upper right to login first." msgstr "" -#: templates/helpdesk/public_homepage.html:82 -#: templates/helpdesk/public_view_form.html:15 +#: .\templates\helpdesk\public_homepage.html:64 +#: .\templates\helpdesk\public_view_form.html:15 msgid "Your E-mail Address" msgstr "" -#: templates/helpdesk/public_homepage.html:86 -#: templates/helpdesk/public_view_form.html:19 +#: .\templates\helpdesk\public_homepage.html:70 +#: .\templates\helpdesk\public_view_form.html:19 msgid "View Ticket" msgstr "" -#: templates/helpdesk/public_spam.html:4 +#: .\templates\helpdesk\public_spam.html:4 msgid "Unable To Open Ticket" msgstr "" -#: templates/helpdesk/public_spam.html:5 +#: .\templates\helpdesk\public_spam.html:5 msgid "Sorry, but there has been an error trying to submit your ticket." msgstr "" -#: templates/helpdesk/public_spam.html:6 +#: .\templates\helpdesk\public_spam.html:6 msgid "" "Our system has marked your submission as spam, so we are " "unable to save it. If this is not spam, please press back and re-type your " @@ -1591,113 +2050,270 @@ msgid "" "links please try removing them if possible." msgstr "" -#: templates/helpdesk/public_spam.html:7 +#: .\templates\helpdesk\public_spam.html:7 msgid "" "We are sorry for any inconvenience, however this check is required to avoid " "our helpdesk resources being overloaded by spammers." msgstr "" -#: templates/helpdesk/public_view_form.html:8 +#: .\templates\helpdesk\public_view_form.html:8 msgid "Error:" msgstr "" -#: templates/helpdesk/public_view_ticket.html:9 +#: .\templates\helpdesk\public_view_ticket.html:10 #, python-format msgid "Queue: %(queue_name)s" msgstr "" -#: templates/helpdesk/public_view_ticket.html:13 -#: templates/helpdesk/ticket_desc_table.html:32 +#: .\templates\helpdesk\public_view_ticket.html:14 +#: .\templates\helpdesk\ticket_desc_table.html:70 msgid "Submitted On" msgstr "" -#: templates/helpdesk/public_view_ticket.html:35 +#: .\templates\helpdesk\public_view_ticket.html:20 +msgid "Due On" +msgstr "" + +#: .\templates\helpdesk\public_view_ticket.html:44 msgid "Tags" msgstr "" -#: templates/helpdesk/public_view_ticket.html:48 -#: templates/helpdesk/ticket_desc_table.html:26 -msgid "Accept" -msgstr "" - -#: templates/helpdesk/public_view_ticket.html:48 -#: templates/helpdesk/ticket_desc_table.html:26 +#: .\templates\helpdesk\public_view_ticket.html:57 +#: .\templates\helpdesk\ticket_desc_table.html:244 msgid "Accept and Close" msgstr "" -#: templates/helpdesk/public_view_ticket.html:57 -#: templates/helpdesk/ticket.html:66 +#: .\templates\helpdesk\public_view_ticket.html:66 +#: .\templates\helpdesk\ticket.html:39 msgid "Follow-Ups" msgstr "" -#: templates/helpdesk/public_view_ticket.html:65 -#: templates/helpdesk/ticket.html:100 +#: .\templates\helpdesk\public_view_ticket.html:74 +#: .\templates\helpdesk\ticket.html:54 #, python-format msgid "Changed %(field)s from %(old_value)s to %(new_value)s." msgstr "" -#: templates/helpdesk/report_index.html:3 -#: templates/helpdesk/report_index.html:6 -#: templates/helpdesk/report_output.html:3 -#: templates/helpdesk/report_output.html:16 +#: .\templates\helpdesk\public_view_ticket.html:92 +#: .\templates\helpdesk\ticket.html:101 +msgid "Use a Pre-set Reply" +msgstr "" + +#: .\templates\helpdesk\public_view_ticket.html:92 +#: .\templates\helpdesk\ticket.html:101 .\templates\helpdesk\ticket.html:150 +#: .\templates\helpdesk\ticket.html:159 +msgid "(Optional)" +msgstr "" + +#: .\templates\helpdesk\public_view_ticket.html:94 +#: .\templates\helpdesk\ticket.html:103 +msgid "" +"Selecting a pre-set reply will over-write your comment below. You can then " +"modify the pre-set reply to your liking before saving this update." +msgstr "" + +#: .\templates\helpdesk\public_view_ticket.html:97 +#: .\templates\helpdesk\ticket.html:106 +msgid "Comment / Resolution" +msgstr "" + +#: .\templates\helpdesk\public_view_ticket.html:99 +#: .\templates\helpdesk\ticket.html:108 +msgid "" +"You can insert ticket and queue details in your message. For more " +"information, see the context help page." +msgstr "" + +#: .\templates\helpdesk\public_view_ticket.html:101 +#: .\templates\helpdesk\ticket.html:111 +msgid "" +"This ticket cannot be resolved or closed until the tickets it depends on are " +"resolved." +msgstr "" + +#: .\templates\helpdesk\public_view_ticket.html:136 +#: .\templates\helpdesk\ticket.html:222 +msgid "Attach File(s) »" +msgstr "" + +#: .\templates\helpdesk\public_view_ticket.html:141 +#: .\templates\helpdesk\ticket.html:227 +msgid "Attach a File" +msgstr "" + +#: .\templates\helpdesk\public_view_ticket.html:146 +#: .\templates\helpdesk\ticket.html:233 .\templates\helpdesk\ticket.html:338 +msgid "No files selected." +msgstr "" + +#: .\templates\helpdesk\public_view_ticket.html:155 +#: .\templates\helpdesk\ticket.html:242 +msgid "Update This Ticket" +msgstr "" + +#: .\templates\helpdesk\registration\change_password.html:6 +msgid "Change Password" +msgstr "" + +#: .\templates\helpdesk\registration\change_password.html:12 +msgid "Please correct the error below." +msgstr "" + +#: .\templates\helpdesk\registration\change_password.html:12 +msgid "Please correct the errors below." +msgstr "" + +#: .\templates\helpdesk\registration\change_password.html:17 +msgid "" +"Please enter your old password, for security's sake, and then enter your new " +"password twice so we can verify you typed it in correctly." +msgstr "" + +#: .\templates\helpdesk\registration\change_password.html:45 +msgid "Change my password" +msgstr "" + +#: .\templates\helpdesk\registration\change_password_done.html:6 +msgid "Success!" +msgstr "" + +#: .\templates\helpdesk\registration\change_password_done.html:8 +msgid "Your password was changed." +msgstr "" + +#: .\templates\helpdesk\registration\logged_out.html:2 +msgid "Logged Out" +msgstr "" + +#: .\templates\helpdesk\registration\logged_out.html:4 +msgid "" +"\n" +"\n" +"
\n" +"
\n" +"

Successfully Logged Out

\n" +"

Thanks for being here. Hopefully you've helped resolve a few " +"tickets and made the world a better place.

\n" +"
\n" +"
\n" +"\n" +msgstr "" + +#: .\templates\helpdesk\registration\login.html:2 +msgid "Helpdesk Login" +msgstr "" + +#: .\templates\helpdesk\registration\login.html:12 +msgid "Please Sign In" +msgstr "" + +#: .\templates\helpdesk\registration\login.html:16 +msgid "Your username and password didn't match. Please try again." +msgstr "" + +#: .\templates\helpdesk\registration\login.html:34 +msgid "Remember Password" +msgstr "" + +#: .\templates\helpdesk\registration\login.html:38 +msgid "Login" +msgstr "" + +#: .\templates\helpdesk\report_index.html:3 +#: .\templates\helpdesk\report_index.html:7 +#: .\templates\helpdesk\report_index.html:13 +#: .\templates\helpdesk\report_output.html:4 +#: .\templates\helpdesk\report_output.html:12 +#: .\templates\helpdesk\report_output.html:18 msgid "Reports & Statistics" msgstr "" -#: templates/helpdesk/report_index.html:9 +#: .\templates\helpdesk\report_index.html:16 msgid "You haven't created any tickets yet, so you cannot run any reports." msgstr "" -#: templates/helpdesk/report_index.html:13 +#: .\templates\helpdesk\report_index.html:22 +msgid "Current Ticket Stats" +msgstr "" + +#: .\templates\helpdesk\report_index.html:29 +msgid "Average number of days until ticket is closed (all tickets): " +msgstr "" + +#: .\templates\helpdesk\report_index.html:33 +msgid "" +"Average number of days until ticket is closed (tickets opened in last 60 " +"days): " +msgstr "" + +#: .\templates\helpdesk\report_index.html:34 +msgid "Click" +msgstr "" + +#: .\templates\helpdesk\report_index.html:34 +msgid "for detailed average by month." +msgstr "" + +#: .\templates\helpdesk\report_index.html:48 +#: .\templates\helpdesk\ticket.html:159 +msgid "Time spent" +msgstr "" + +#: .\templates\helpdesk\report_index.html:75 +msgid "Generate Report" +msgstr "" + +#: .\templates\helpdesk\report_index.html:79 msgid "Reports By User" msgstr "" -#: templates/helpdesk/report_index.html:15 -#: templates/helpdesk/report_index.html:24 +#: .\templates\helpdesk\report_index.html:81 +#: .\templates\helpdesk\report_index.html:89 msgid "by Priority" msgstr "" -#: templates/helpdesk/report_index.html:16 +#: .\templates\helpdesk\report_index.html:82 msgid "by Queue" msgstr "" -#: templates/helpdesk/report_index.html:17 -#: templates/helpdesk/report_index.html:25 +#: .\templates\helpdesk\report_index.html:83 +#: .\templates\helpdesk\report_index.html:90 msgid "by Status" msgstr "" -#: templates/helpdesk/report_index.html:18 -#: templates/helpdesk/report_index.html:26 +#: .\templates\helpdesk\report_index.html:84 +#: .\templates\helpdesk\report_index.html:91 msgid "by Month" msgstr "" -#: templates/helpdesk/report_index.html:22 +#: .\templates\helpdesk\report_index.html:87 msgid "Reports By Queue" msgstr "" -#: templates/helpdesk/report_index.html:27 views/staff.py:1049 +#: .\templates\helpdesk\report_index.html:92 .\views\staff.py:1788 msgid "Days until ticket closed by Month" msgstr "" -#: templates/helpdesk/report_output.html:19 +#: .\templates\helpdesk\report_output.html:27 msgid "" "You can run this query on filtered data by using one of your saved queries." msgstr "" -#: templates/helpdesk/report_output.html:21 +#: .\templates\helpdesk\report_output.html:29 msgid "Select Query:" msgstr "" -#: templates/helpdesk/report_output.html:26 +#: .\templates\helpdesk\report_output.html:34 msgid "Filter Report" msgstr "" -#: templates/helpdesk/report_output.html:29 +#: .\templates\helpdesk\report_output.html:37 msgid "" "Want to filter this report to just show a subset of data? Go to the Ticket " "List, filter your query, and save your query." msgstr "" -#: templates/helpdesk/rss_list.html:6 +#: .\templates\helpdesk\rss_list.html:18 msgid "" "The following RSS feeds are available for you to monitor using your " "preferred RSS software. With the exception of the 'Latest Activity' feed, " @@ -1705,29 +2321,29 @@ msgid "" "your RSS reader isn't full of information about closed or historical tasks." msgstr "" -#: templates/helpdesk/rss_list.html:10 +#: .\templates\helpdesk\rss_list.html:22 msgid "" "A summary of your open tickets - useful for getting alerted to new tickets " "opened for you" msgstr "" -#: templates/helpdesk/rss_list.html:12 +#: .\templates\helpdesk\rss_list.html:24 msgid "Latest Activity" msgstr "" -#: templates/helpdesk/rss_list.html:13 +#: .\templates\helpdesk\rss_list.html:25 msgid "" "A summary of all helpdesk activity - including comments, emails, " "attachments, and more" msgstr "" -#: templates/helpdesk/rss_list.html:16 +#: .\templates\helpdesk\rss_list.html:28 msgid "" "All unassigned tickets - useful for being alerted to new tickets opened by " "the public via the web or via e-mail" msgstr "" -#: templates/helpdesk/rss_list.html:19 +#: .\templates\helpdesk\rss_list.html:31 msgid "" "These RSS feeds allow you to view a summary of either your own tickets, or " "all tickets, for each of the queues in your helpdesk. For example, if you " @@ -1735,161 +2351,206 @@ msgid "" "new tickets coming into that queue." msgstr "" -#: templates/helpdesk/rss_list.html:23 +#: .\templates\helpdesk\rss_list.html:37 msgid "Per-Queue Feeds" msgstr "" -#: templates/helpdesk/rss_list.html:24 +#: .\templates\helpdesk\rss_list.html:46 msgid "All Open Tickets" msgstr "" -#: templates/helpdesk/rss_list.html:30 -msgid "Open Tickets" +#: .\templates\helpdesk\success_iframe.html:3 +msgid "" +"Ticket submitted successfully! We will reply via email as soon as we get the " +"chance." msgstr "" -#: templates/helpdesk/system_settings.html:3 +#: .\templates\helpdesk\system_settings.html:3 msgid "Change System Settings" msgstr "" -#: templates/helpdesk/system_settings.html:8 +#: .\templates\helpdesk\system_settings.html:7 +#: .\templates\helpdesk\user_settings.html:7 +msgid "Settings" +msgstr "" + +#: .\templates\helpdesk\system_settings.html:17 msgid "The following items can be maintained by you or other superusers:" msgstr "" -#: templates/helpdesk/system_settings.html:11 +#: .\templates\helpdesk\system_settings.html:20 msgid "E-Mail Ignore list" msgstr "" -#: templates/helpdesk/system_settings.html:12 +#: .\templates\helpdesk\system_settings.html:22 msgid "Maintain Queues" msgstr "" -#: templates/helpdesk/system_settings.html:13 +#: .\templates\helpdesk\system_settings.html:23 msgid "Maintain Pre-Set Replies" msgstr "" -#: templates/helpdesk/system_settings.html:14 +#: .\templates\helpdesk\system_settings.html:25 msgid "Maintain Knowledgebase Categories" msgstr "" -#: templates/helpdesk/system_settings.html:15 +#: .\templates\helpdesk\system_settings.html:26 msgid "Maintain Knowledgebase Items" msgstr "" -#: templates/helpdesk/system_settings.html:16 +#: .\templates\helpdesk\system_settings.html:28 msgid "Maintain E-Mail Templates" msgstr "" -#: templates/helpdesk/system_settings.html:17 +#: .\templates\helpdesk\system_settings.html:29 msgid "Maintain Users" msgstr "" -#: templates/helpdesk/ticket.html:2 +#: .\templates\helpdesk\ticket.html:7 msgid "View Ticket Details" msgstr "" -#: templates/helpdesk/ticket.html:34 -msgid "Attach another File" +#: .\templates\helpdesk\ticket.html:31 +msgid "This ticket has been merged into ticket" msgstr "" -#: templates/helpdesk/ticket.html:34 templates/helpdesk/ticket.html.py:200 -msgid "Add Another File" +#: .\templates\helpdesk\ticket.html:46 +msgid "time spent" msgstr "" -#: templates/helpdesk/ticket.html:73 templates/helpdesk/ticket.html.py:86 +#: .\templates\helpdesk\ticket.html:46 msgid "Private" msgstr "" -#: templates/helpdesk/ticket.html:119 +#: .\templates\helpdesk\ticket.html:93 msgid "Respond to this ticket" msgstr "" -#: templates/helpdesk/ticket.html:126 -msgid "Use a Pre-set Reply" -msgstr "" - -#: templates/helpdesk/ticket.html:126 templates/helpdesk/ticket.html.py:166 -msgid "(Optional)" -msgstr "" - -#: templates/helpdesk/ticket.html:128 -msgid "" -"Selecting a pre-set reply will over-write your comment below. You can then " -"modify the pre-set reply to your liking before saving this update." -msgstr "" - -#: templates/helpdesk/ticket.html:131 -msgid "Comment / Resolution" -msgstr "" - -#: templates/helpdesk/ticket.html:133 -msgid "" -"You can insert ticket and queue details in your message. For more " -"information, see the context help page." -msgstr "" - -#: templates/helpdesk/ticket.html:136 -msgid "" -"This ticket cannot be resolved or closed until the tickets it depends on are " -"resolved." -msgstr "" - -#: templates/helpdesk/ticket.html:166 +#: .\templates\helpdesk\ticket.html:150 msgid "Is this update public?" msgstr "" -#: templates/helpdesk/ticket.html:168 +#: .\templates\helpdesk\ticket.html:152 +msgid "Yes, make this update public." +msgstr "" + +#: .\templates\helpdesk\ticket.html:153 msgid "" "If this is public, the submitter will be e-mailed your comment or resolution." msgstr "" -#: templates/helpdesk/ticket.html:172 +#: .\templates\helpdesk\ticket.html:166 msgid "Change Further Details »" msgstr "" -#: templates/helpdesk/ticket.html:181 templates/helpdesk/ticket_list.html:68 -#: templates/helpdesk/ticket_list.html:97 -#: templates/helpdesk/ticket_list.html:225 -msgid "Owner" -msgstr "" - -#: templates/helpdesk/ticket.html:182 +#: .\templates\helpdesk\ticket.html:176 msgid "Unassign" msgstr "" -#: templates/helpdesk/ticket.html:193 -msgid "Attach File(s) »" +#: .\templates\helpdesk\ticket.html:191 +msgid "Update checklists" msgstr "" -#: templates/helpdesk/ticket.html:199 -msgid "Attach a File" +#: .\templates\helpdesk\ticket.html:206 +#: .\templates\helpdesk\ticket_desc_table.html:198 +msgid "Completed on" msgstr "" -#: templates/helpdesk/ticket.html:207 -msgid "Update This Ticket" +#: .\templates\helpdesk\ticket.html:230 +msgid "Add Another File" msgstr "" -#: templates/helpdesk/ticket_cc_add.html:3 +#: .\templates\helpdesk\ticket.html:255 +msgid "Add a new checklist" +msgstr "" + +#: .\templates\helpdesk\ticket.html:256 +#: .\templates\helpdesk\ticket_list.html:107 +msgid "Close" +msgstr "" + +#: .\templates\helpdesk\ticket.html:261 +msgid "" +"You can select a template to generate a checklist with a predefined set of " +"tasks." +msgstr "" + +#: .\templates\helpdesk\ticket.html:262 +msgid "Ignore it and only give a name to create an empty checklist." +msgstr "" + +#: .\templates\helpdesk\ticket.html:269 +msgid "Add" +msgstr "" + +#: .\templates\helpdesk\ticket.html:320 +msgid "" +"If you want to update state of checklist tasks, please do a Follow-Up " +"response and click on \"Update checklists\"" +msgstr "" + +#: .\templates\helpdesk\ticket_attachment_del.html:3 +msgid "Delete Ticket Attachment" +msgstr "" + +#: .\templates\helpdesk\ticket_attachment_del.html:5 +#, python-format +msgid "" +"\n" +"

Delete Ticket Attachment

\n" +"\n" +"

Are you sure you wish to delete the attachment %(filename)s from " +"this ticket? The attachment data will be permanently deleted from the " +"database, but the attachment itself will still exist on the server.

\n" +msgstr "" + +#: .\templates\helpdesk\ticket_cc_add.html:5 +#: .\templates\helpdesk\ticket_cc_add.html:21 msgid "Add Ticket CC" msgstr "" -#: templates/helpdesk/ticket_cc_add.html:5 -msgid "" -"\n" -"

Add Ticket CC

\n" -"\n" -"

To automatically send an email to a user or e-mail address when this " -"ticket is updated, select the user or enter an e-mail address below.

" +#: .\templates\helpdesk\ticket_cc_add.html:15 +#: .\templates\helpdesk\ticket_cc_del.html:13 +#: .\templates\helpdesk\ticket_cc_list.html:14 +msgid "CC Settings" msgstr "" -#: templates/helpdesk/ticket_cc_add.html:21 +#: .\templates\helpdesk\ticket_cc_add.html:17 +msgid "Add CC" +msgstr "" + +#: .\templates\helpdesk\ticket_cc_add.html:26 +msgid "" +"To automatically send an email to a user or e-mail address when this ticket " +"is updated, select the user or enter an e-mail address below." +msgstr "" + +#: .\templates\helpdesk\ticket_cc_add.html:33 +msgid "Email" +msgstr "" + +#: .\templates\helpdesk\ticket_cc_add.html:52 +msgid "Add Email" +msgstr "" + +#: .\templates\helpdesk\ticket_cc_add.html:69 +#: .\templates\helpdesk\ticket_cc_add.html:93 msgid "Save Ticket CC" msgstr "" -#: templates/helpdesk/ticket_cc_del.html:3 +#: .\templates\helpdesk\ticket_cc_add.html:76 +msgid "Add User" +msgstr "" + +#: .\templates\helpdesk\ticket_cc_del.html:3 msgid "Delete Ticket CC" msgstr "" -#: templates/helpdesk/ticket_cc_del.html:5 +#: .\templates\helpdesk\ticket_cc_del.html:15 +msgid "Delete CC" +msgstr "" + +#: .\templates\helpdesk\ticket_cc_del.html:18 #, python-format msgid "" "\n" @@ -1900,21 +2561,15 @@ msgid "" "receiving updates.

\n" msgstr "" -#: templates/helpdesk/ticket_cc_del.html:11 -#: templates/helpdesk/ticket_dependency_del.html:11 -msgid "Don't Delete" +#: .\templates\helpdesk\ticket_cc_del.html:28 +msgid "Yes I Understand - Delete" msgstr "" -#: templates/helpdesk/ticket_cc_del.html:13 -#: templates/helpdesk/ticket_dependency_del.html:13 -msgid "Yes, Delete" -msgstr "" - -#: templates/helpdesk/ticket_cc_list.html:3 +#: .\templates\helpdesk\ticket_cc_list.html:5 msgid "Ticket CC Settings" msgstr "" -#: templates/helpdesk/ticket_cc_list.html:5 +#: .\templates\helpdesk\ticket_cc_list.html:17 #, python-format msgid "" "\n" @@ -1924,32 +2579,41 @@ msgid "" "%(ticket_title)s is updated. Some people can also view or edit the " "ticket via the public ticket views.

\n" "\n" -"

You can add a new e-mail address to the list or delete " -"any of the items below as required.

" +"

You can add a new recipient to the list or delete any of the items below " +"as required.

" msgstr "" -#: templates/helpdesk/ticket_cc_list.html:14 +#: .\templates\helpdesk\ticket_cc_list.html:28 msgid "Ticket CC List" msgstr "" -#: templates/helpdesk/ticket_cc_list.html:15 +#: .\templates\helpdesk\ticket_cc_list.html:32 +msgid "Add an Email or Helpdesk User" +msgstr "" + +#: .\templates\helpdesk\ticket_cc_list.html:37 +msgid "E-Mail Address or Helpdesk User" +msgstr "" + +#: .\templates\helpdesk\ticket_cc_list.html:38 msgid "View?" msgstr "" -#: templates/helpdesk/ticket_cc_list.html:15 +#: .\templates\helpdesk\ticket_cc_list.html:39 msgid "Update?" msgstr "" -#: templates/helpdesk/ticket_cc_list.html:29 +#: .\templates\helpdesk\ticket_cc_list.html:86 #, python-format msgid "Return to %(ticket_title)s" msgstr "" -#: templates/helpdesk/ticket_dependency_add.html:3 +#: .\templates\helpdesk\ticket_dependency_add.html:3 +#: .\templates\helpdesk\ticket_dependency_add.html:12 msgid "Add Ticket Dependency" msgstr "" -#: templates/helpdesk/ticket_dependency_add.html:5 +#: .\templates\helpdesk\ticket_dependency_add.html:15 msgid "" "\n" "

Add Ticket Dependency

\n" @@ -1958,15 +2622,16 @@ msgid "" "dependent ticket has been resolved or closed.

" msgstr "" -#: templates/helpdesk/ticket_dependency_add.html:21 +#: .\templates\helpdesk\ticket_dependency_add.html:31 msgid "Save Ticket Dependency" msgstr "" -#: templates/helpdesk/ticket_dependency_del.html:3 +#: .\templates\helpdesk\ticket_dependency_del.html:3 +#: .\templates\helpdesk\ticket_dependency_del.html:12 msgid "Delete Ticket Dependency" msgstr "" -#: templates/helpdesk/ticket_dependency_del.html:5 +#: .\templates\helpdesk\ticket_dependency_del.html:15 msgid "" "\n" "

Delete Ticket Dependency

\n" @@ -1974,387 +2639,439 @@ msgid "" "

Are you sure you wish to remove the dependency on this ticket?

\n" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:7 -msgid "Unhold" -msgstr "" - -#: templates/helpdesk/ticket_desc_table.html:7 -msgid "Hold" -msgstr "" - -#: templates/helpdesk/ticket_desc_table.html:9 +#: .\templates\helpdesk\ticket_desc_table.html:16 #, python-format msgid "Queue: %(queue)s" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:37 +#: .\templates\helpdesk\ticket_desc_table.html:19 +msgid "Edit" +msgstr "" + +#: .\templates\helpdesk\ticket_desc_table.html:28 +msgid "Unhold" +msgstr "" + +#: .\templates\helpdesk\ticket_desc_table.html:35 +msgid "Hold" +msgstr "" + +#: .\templates\helpdesk\ticket_desc_table.html:65 +#: .\templates\helpdesk\ticket_list.html:76 +msgid "Due Date" +msgstr "" + +#: .\templates\helpdesk\ticket_desc_table.html:74 msgid "Assigned To" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:43 -msgid "Ignore" +#: .\templates\helpdesk\ticket_desc_table.html:78 +msgid "Assign this ticket to " msgstr "" -#: templates/helpdesk/ticket_desc_table.html:52 +#: .\templates\helpdesk\ticket_desc_table.html:88 +msgid "Edit " +msgstr "" + +#: .\templates\helpdesk\ticket_desc_table.html:88 +msgid " user profile" +msgstr "" + +#: .\templates\helpdesk\ticket_desc_table.html:92 +msgid "Display tickets filtered for " +msgstr "" + +#: .\templates\helpdesk\ticket_desc_table.html:92 +msgid " as a keyword" +msgstr "" + +#: .\templates\helpdesk\ticket_desc_table.html:95 +msgid "Add email address for the ticket system to ignore." +msgstr "" + +#: .\templates\helpdesk\ticket_desc_table.html:106 msgid "Copies To" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:53 -msgid "Manage" -msgstr "" - -#: templates/helpdesk/ticket_desc_table.html:53 +#: .\templates\helpdesk\ticket_desc_table.html:109 msgid "" "Click here to add / remove people who should receive an e-mail whenever this " "ticket is updated." msgstr "" -#: templates/helpdesk/ticket_desc_table.html:53 -msgid "Subscribe" -msgstr "" - -#: templates/helpdesk/ticket_desc_table.html:53 +#: .\templates\helpdesk\ticket_desc_table.html:113 msgid "" "Click here to subscribe yourself to this ticket, if you want to receive an e-" "mail whenever this ticket is updated." msgstr "" -#: templates/helpdesk/ticket_desc_table.html:57 +#: .\templates\helpdesk\ticket_desc_table.html:123 msgid "Dependencies" msgstr "" -#: templates/helpdesk/ticket_desc_table.html:59 -msgid "" -"This ticket cannot be resolved until the following ticket(s) are resolved" -msgstr "" - -#: templates/helpdesk/ticket_desc_table.html:60 -msgid "Remove Dependency" -msgstr "" - -#: templates/helpdesk/ticket_desc_table.html:63 -msgid "This ticket has no dependencies." -msgstr "" - -#: templates/helpdesk/ticket_desc_table.html:65 -msgid "Add Dependency" -msgstr "" - -#: templates/helpdesk/ticket_desc_table.html:65 +#: .\templates\helpdesk\ticket_desc_table.html:125 msgid "" "Click on 'Add Dependency', if you want to make this ticket dependent on " "another ticket. A ticket may not be closed until all tickets it depends on " "are closed." msgstr "" -#: templates/helpdesk/ticket_list.html:59 -msgid "Change Query" +#: .\templates\helpdesk\ticket_desc_table.html:127 +msgid "" +"This ticket cannot be resolved until the following ticket(s) are resolved" msgstr "" -#: templates/helpdesk/ticket_list.html:67 -#: templates/helpdesk/ticket_list.html:79 -msgid "Sorting" +#: .\templates\helpdesk\ticket_desc_table.html:131 +msgid "This ticket has no dependencies." msgstr "" -#: templates/helpdesk/ticket_list.html:71 -#: templates/helpdesk/ticket_list.html:139 -msgid "Keywords" +#: .\templates\helpdesk\ticket_desc_table.html:139 +msgid "Total time spent" msgstr "" -#: templates/helpdesk/ticket_list.html:72 +#: .\templates\helpdesk\ticket_desc_table.html:149 +msgid "Knowlegebase item" +msgstr "" + +#: .\templates\helpdesk\ticket_desc_table.html:223 +msgid "Create new checklist" +msgstr "" + +#: .\templates\helpdesk\ticket_desc_table.html:258 +msgid "Edit details" +msgstr "" + +#: .\templates\helpdesk\ticket_list.html:26 +msgid "Saved Query" +msgstr "" + +#: .\templates\helpdesk\ticket_list.html:40 +msgid "Query Results" +msgstr "" + +#: .\templates\helpdesk\ticket_list.html:46 +msgid "Table" +msgstr "" + +#: .\templates\helpdesk\ticket_list.html:53 +msgid "Timeline" +msgstr "" + +#: .\templates\helpdesk\ticket_list.html:78 +msgid "Submitter" +msgstr "" + +#: .\templates\helpdesk\ticket_list.html:79 +msgid "Time Spent" +msgstr "" + +#: .\templates\helpdesk\ticket_list.html:80 +msgid "KB item" +msgstr "" + +#: .\templates\helpdesk\ticket_list.html:86 +msgid "Select:" +msgstr "" + +#: .\templates\helpdesk\ticket_list.html:97 +msgid "Invert" +msgstr "" + +#: .\templates\helpdesk\ticket_list.html:102 +msgid "With Selected Tickets:" +msgstr "" + +#: .\templates\helpdesk\ticket_list.html:104 +msgid "Take (Assign to me)" +msgstr "" + +#: .\templates\helpdesk\ticket_list.html:106 +msgid "Merge" +msgstr "" + +#: .\templates\helpdesk\ticket_list.html:108 +msgid "Close (Don't Send E-Mail)" +msgstr "" + +#: .\templates\helpdesk\ticket_list.html:109 +msgid "Close (Send E-Mail)" +msgstr "" + +#: .\templates\helpdesk\ticket_list.html:111 +msgid "Assign To" +msgstr "" + +#: .\templates\helpdesk\ticket_list.html:112 +msgid "Nobody (Unassign)" +msgstr "" + +#: .\templates\helpdesk\ticket_list.html:117 +msgid "Set KB Item" +msgstr "" + +#: .\templates\helpdesk\ticket_list.html:118 +msgid "No KB Item" +msgstr "" + +#: .\templates\helpdesk\ticket_list.html:144 +msgid "Query Selection" +msgstr "" + +#: .\templates\helpdesk\ticket_list.html:155 +msgid "Filters" +msgstr "" + +#: .\templates\helpdesk\ticket_list.html:165 +msgid "Add filter" +msgstr "" + +#: .\templates\helpdesk\ticket_list.html:186 msgid "Date Range" msgstr "" -#: templates/helpdesk/ticket_list.html:100 -msgid "Reverse" +#: .\templates\helpdesk\ticket_list.html:228 +msgid "Apply Filters" msgstr "" -#: templates/helpdesk/ticket_list.html:102 -msgid "Ordering applied to tickets" -msgstr "" - -#: templates/helpdesk/ticket_list.html:107 -msgid "Owner(s)" -msgstr "" - -#: templates/helpdesk/ticket_list.html:111 -msgid "(ME)" -msgstr "" - -#: templates/helpdesk/ticket_list.html:115 -msgid "Ctrl-Click to select multiple options" -msgstr "" - -#: templates/helpdesk/ticket_list.html:120 -msgid "Queue(s)" -msgstr "" - -#: templates/helpdesk/ticket_list.html:121 -#: templates/helpdesk/ticket_list.html:127 -msgid "Ctrl-click to select multiple options" -msgstr "" - -#: templates/helpdesk/ticket_list.html:126 -msgid "Status(es)" -msgstr "" - -#: templates/helpdesk/ticket_list.html:132 -msgid "Date (From)" -msgstr "" - -#: templates/helpdesk/ticket_list.html:133 -msgid "Date (To)" -msgstr "" - -#: templates/helpdesk/ticket_list.html:134 -msgid "Use YYYY-MM-DD date format, eg 2011-05-29" -msgstr "" - -#: templates/helpdesk/ticket_list.html:140 -msgid "" -"Keywords are case-insensitive, and will be looked for in the title, body and " -"submitter fields." -msgstr "" - -#: templates/helpdesk/ticket_list.html:144 -msgid "Apply Filter" -msgstr "" - -#: templates/helpdesk/ticket_list.html:146 +#: .\templates\helpdesk\ticket_list.html:232 #, python-format msgid "" "You are currently viewing saved query \"%(query_name)s\"." msgstr "" -#: templates/helpdesk/ticket_list.html:149 +#: .\templates\helpdesk\ticket_list.html:240 #, python-format msgid "" "Run a report on this " "query to see stats and charts for the data listed below." msgstr "" -#: templates/helpdesk/ticket_list.html:162 -#: templates/helpdesk/ticket_list.html:181 +#: .\templates\helpdesk\ticket_list.html:254 +#: .\templates\helpdesk\ticket_list.html:276 msgid "Save Query" msgstr "" -#: templates/helpdesk/ticket_list.html:172 +#: .\templates\helpdesk\ticket_list.html:266 msgid "" "This name appears in the drop-down list of saved queries. If you share your " "query, other users will see this name, so choose something clear and " "descriptive!" msgstr "" -#: templates/helpdesk/ticket_list.html:174 +#: .\templates\helpdesk\ticket_list.html:268 msgid "Shared?" msgstr "" -#: templates/helpdesk/ticket_list.html:175 +#: .\templates\helpdesk\ticket_list.html:270 msgid "Yes, share this query with other users." msgstr "" -#: templates/helpdesk/ticket_list.html:176 +#: .\templates\helpdesk\ticket_list.html:272 msgid "" "If you share this query, it will be visible by all other logged-in " "users." msgstr "" -#: templates/helpdesk/ticket_list.html:195 +#: .\templates\helpdesk\ticket_list.html:290 msgid "Use Saved Query" msgstr "" -#: templates/helpdesk/ticket_list.html:202 +#: .\templates\helpdesk\ticket_list.html:299 msgid "Query" msgstr "" -#: templates/helpdesk/ticket_list.html:207 +#: .\templates\helpdesk\ticket_list.html:309 msgid "Run Query" msgstr "" -#: templates/helpdesk/ticket_list.html:240 +#: .\templates\helpdesk\ticket_list.html:346 msgid "No Tickets Match Your Selection" msgstr "" -#: templates/helpdesk/ticket_list.html:247 -msgid "Previous" +#: .\templates\helpdesk\ticket_merge.html:5 +#: .\templates\helpdesk\ticket_merge.html:16 +#: .\templates\helpdesk\ticket_merge.html:24 +msgid "Merge Tickets" msgstr "" -#: templates/helpdesk/ticket_list.html:251 -#, python-format -msgid "Page %(ticket_num)s of %(num_pages)s." +#: .\templates\helpdesk\ticket_merge.html:34 +msgid "OK" msgstr "" -#: templates/helpdesk/ticket_list.html:255 -msgid "Next" +#: .\templates\helpdesk\ticket_merge.html:43 +msgid "" +"\n" +" Choose the ticket which will be conserved and then, " +"for each information, you can decide to use\n" +" a data from another ticket to merge. I you don't " +"select a data on a row, the information\n" +" from the main ticket will stay unchanged.\n" +" " msgstr "" -#: templates/helpdesk/ticket_list.html:260 -msgid "Select:" +#: .\templates\helpdesk\ticket_merge.html:50 +msgid "" +"\n" +" The follow-ups and attachments from " +"the merged tickets will be moved to\n" +" the main ticket.
\n" +" Involved users (the ticket submitter and " +"emails in CC) will also be added in the\n" +" main ticket CC list.
\n" +" However, ticket dependencies from the merged ticket " +"won't be applied to the main ticket.\n" +" " msgstr "" -#: templates/helpdesk/ticket_list.html:260 -msgid "None" +#: .\templates\helpdesk\ticket_merge.html:70 +msgid "Fields" msgstr "" -#: templates/helpdesk/ticket_list.html:260 -msgid "Inverse" +#: .\templates\helpdesk\ticket_merge.html:77 +msgid "Open ticket" msgstr "" -#: templates/helpdesk/ticket_list.html:262 -msgid "With Selected Tickets:" +#: .\templates\helpdesk\ticket_merge.html:97 +msgid "Validate" msgstr "" -#: templates/helpdesk/ticket_list.html:262 -msgid "Take (Assign to me)" -msgstr "" - -#: templates/helpdesk/ticket_list.html:262 -msgid "Close" -msgstr "" - -#: templates/helpdesk/ticket_list.html:262 -msgid "Close (Don't Send E-Mail)" -msgstr "" - -#: templates/helpdesk/ticket_list.html:262 -msgid "Close (Send E-Mail)" -msgstr "" - -#: templates/helpdesk/ticket_list.html:262 -msgid "Assign To" -msgstr "" - -#: templates/helpdesk/ticket_list.html:262 -msgid "Nobody (Unassign)" -msgstr "" - -#: templates/helpdesk/user_settings.html:3 +#: .\templates\helpdesk\user_settings.html:3 msgid "Change User Settings" msgstr "" -#: templates/helpdesk/user_settings.html:8 +#: .\templates\helpdesk\user_settings.html:17 msgid "" "Use the following options to change the way your helpdesk system works for " "you. These settings do not impact any other user." msgstr "" -#: templates/helpdesk/user_settings.html:14 -msgid "Save Options" +#: .\validators.py:36 +msgid "Unsupported file extension: " msgstr "" -#: templates/helpdesk/registration/logged_out.html:2 -msgid "Logged Out" -msgstr "" - -#: templates/helpdesk/registration/logged_out.html:4 -msgid "" -"\n" -"

Logged Out

\n" -"\n" -"

Thanks for being here. Hopefully you've helped resolve a few tickets and " -"make the world a better place.

\n" -"\n" -msgstr "" - -#: templates/helpdesk/registration/login.html:2 -msgid "Helpdesk Login" -msgstr "" - -#: templates/helpdesk/registration/login.html:14 -msgid "To log in simply enter your username and password below." -msgstr "" - -#: templates/helpdesk/registration/login.html:17 -msgid "Your username and password didn't match. Please try again." -msgstr "" - -#: templates/helpdesk/registration/login.html:20 -msgid "Login" -msgstr "" - -#: views/feeds.py:39 +#: .\views\feeds.py:37 #, python-format msgid "Helpdesk: Open Tickets in queue %(queue)s for %(username)s" msgstr "" -#: views/feeds.py:44 +#: .\views\feeds.py:42 #, python-format msgid "Helpdesk: Open Tickets for %(username)s" msgstr "" -#: views/feeds.py:50 +#: .\views\feeds.py:48 #, python-format msgid "Open and Reopened Tickets in queue %(queue)s for %(username)s" msgstr "" -#: views/feeds.py:55 +#: .\views\feeds.py:53 #, python-format msgid "Open and Reopened Tickets for %(username)s" msgstr "" -#: views/feeds.py:102 +#: .\views\feeds.py:100 msgid "Helpdesk: Unassigned Tickets" msgstr "" -#: views/feeds.py:103 +#: .\views\feeds.py:101 msgid "Unassigned Open and Reopened tickets" msgstr "" -#: views/feeds.py:128 +#: .\views\feeds.py:125 msgid "Helpdesk: Recent Followups" msgstr "" -#: views/feeds.py:129 +#: .\views\feeds.py:127 msgid "" "Recent FollowUps, such as e-mail replies, comments, attachments and " "resolutions" msgstr "" -#: views/feeds.py:144 +#: .\views\feeds.py:142 #, python-format msgid "Helpdesk: Open Tickets in queue %(queue)s" msgstr "" -#: views/feeds.py:149 +#: .\views\feeds.py:147 #, python-format msgid "Open and Reopened Tickets in queue %(queue)s" msgstr "" -#: views/public.py:89 +#: .\views\public.py:193 +msgid "Missing ticket ID or e-mail address. Please try again." +msgstr "" + +#: .\views\public.py:204 msgid "Invalid ticket ID or e-mail address. Please try again." msgstr "" -#: views/public.py:107 +#: .\views\public.py:221 msgid "Submitter accepted resolution and closed ticket" msgstr "" -#: views/staff.py:235 +#: .\views\staff.py:386 msgid "Accepted resolution and closed ticket" msgstr "" -#: views/staff.py:369 +#: .\views\staff.py:545 +#, python-format +msgid "" +"When you add somebody on Cc, you must provide either a User or a valid " +"email. Email: %s" +msgstr "" + +#: .\views\staff.py:643 +msgid "Updated" +msgstr "" + +#: .\views\staff.py:807 #, python-format msgid "Assigned to %(username)s" msgstr "" -#: views/staff.py:392 -msgid "Updated" +#: .\views\staff.py:889 .\views\staff.py:890 +msgid "To do" msgstr "" -#: views/staff.py:577 +#: .\views\staff.py:889 .\views\staff.py:890 +msgid "Completed" +msgstr "" + +#: .\views\staff.py:997 #, python-format msgid "Assigned to %(username)s in bulk update" msgstr "" -#: views/staff.py:582 +#: .\views\staff.py:1006 msgid "Unassigned in bulk update" msgstr "" -#: views/staff.py:587 views/staff.py:592 +#: .\views\staff.py:1015 +msgid "KBItem set in bulk update" +msgstr "" + +#: .\views\staff.py:1024 .\views\staff.py:1034 msgid "Closed in bulk update" msgstr "" -#: views/staff.py:806 +#: .\views\staff.py:1075 +msgid "Created date" +msgstr "" + +#: .\views\staff.py:1078 +msgid "Submitter email" +msgstr "" + +#: .\views\staff.py:1195 +#, python-format +msgid "[Merged from #%(id)d] %(title)s" +msgstr "" + +#: .\views\staff.py:1238 +msgid "Please choose a ticket in which the others will be merged into." +msgstr "" + +#: .\views\staff.py:1385 msgid "" "

Note: Your keyword search is case sensitive because of " "your database. This means the search will not be accurate. " @@ -2364,38 +3081,46 @@ msgid "" "matching in SQLite." msgstr "" -#: views/staff.py:910 +#: .\views\staff.py:1543 msgid "Ticket taken off hold" msgstr "" -#: views/staff.py:913 +#: .\views\staff.py:1546 msgid "Ticket placed on hold" msgstr "" -#: views/staff.py:1007 +#: .\views\staff.py:1745 msgid "User by Priority" msgstr "" -#: views/staff.py:1013 +#: .\views\staff.py:1751 msgid "User by Queue" msgstr "" -#: views/staff.py:1019 +#: .\views\staff.py:1758 msgid "User by Status" msgstr "" -#: views/staff.py:1025 +#: .\views\staff.py:1764 msgid "User by Month" msgstr "" -#: views/staff.py:1031 +#: .\views\staff.py:1770 msgid "Queue by Priority" msgstr "" -#: views/staff.py:1037 +#: .\views\staff.py:1776 msgid "Queue by Status" msgstr "" -#: views/staff.py:1043 +#: .\views\staff.py:1782 msgid "Queue by Month" msgstr "" + +#: .\views\staff.py:1954 +msgid "Impossible to add twice the same user" +msgstr "" + +#: .\views\staff.py:1957 +msgid "Impossible to add twice the same email address" +msgstr "" diff --git a/helpdesk/locale/es/LC_MESSAGES/django.mo b/helpdesk/locale/es/LC_MESSAGES/django.mo index c7185df7..b7241481 100644 Binary files a/helpdesk/locale/es/LC_MESSAGES/django.mo and b/helpdesk/locale/es/LC_MESSAGES/django.mo differ diff --git a/helpdesk/locale/es_MX/LC_MESSAGES/django.mo b/helpdesk/locale/es_MX/LC_MESSAGES/django.mo index af863727..5244d26f 100644 Binary files a/helpdesk/locale/es_MX/LC_MESSAGES/django.mo and b/helpdesk/locale/es_MX/LC_MESSAGES/django.mo differ diff --git a/helpdesk/locale/fr/LC_MESSAGES/django.mo b/helpdesk/locale/fr/LC_MESSAGES/django.mo index 6b042c42..f00ae3d2 100644 Binary files a/helpdesk/locale/fr/LC_MESSAGES/django.mo and b/helpdesk/locale/fr/LC_MESSAGES/django.mo differ diff --git a/helpdesk/locale/fr/LC_MESSAGES/django.po b/helpdesk/locale/fr/LC_MESSAGES/django.po index bf5b8a21..e12bd201 100644 --- a/helpdesk/locale/fr/LC_MESSAGES/django.po +++ b/helpdesk/locale/fr/LC_MESSAGES/django.po @@ -16,7 +16,7 @@ msgid "" msgstr "" "Project-Id-Version: django-helpdesk\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2020-11-05 17:14+0100\n" +"POT-Creation-Date: 2023-05-01 23:43+0200\n" "PO-Revision-Date: 2016-06-07 12:22+0000\n" "Last-Translator: Antoine Nguyen \n" "Language-Team: French (http://www.transifex.com/rossp/django-helpdesk/" @@ -27,116 +27,128 @@ msgstr "" "Content-Transfer-Encoding: 8bit\n" "Plural-Forms: nplurals=2; plural=(n > 1);\n" -#: .\admin.py:38 .\models.py:493 +#: .\admin.py:57 .\models.py:511 #: .\templates\helpdesk\public_view_ticket.html:26 -#: .\templates\helpdesk\ticket_desc_table.html:39 +#: .\templates\helpdesk\ticket_desc_table.html:83 msgid "Submitter E-Mail" msgstr "E-mail de l’Émetteur" -#: .\admin.py:68 .\models.py:86 .\models.py:1278 .\models.py:1767 +#: .\admin.py:87 .\models.py:96 .\models.py:1327 .\models.py:1828 msgid "Slug" msgstr "Slug" -#: .\email.py:374 +#: .\email.py:566 #, python-format msgid "E-Mail Received from %(sender_email)s" msgstr "E-mail reçu de %(sender_email)s " -#: .\email.py:383 +#: .\email.py:576 #, python-format msgid "Ticket Re-Opened by E-Mail Received from %(sender_email)s" msgstr "Ticket ré-ouvert par E-mail reçu de %(sender_email)s " -#: .\email.py:440 -msgid "Comment from e-mail" -msgstr "Commentaire depuis l'e-mail" +#: .\email.py:675 +msgid "original_message.eml" +msgstr "" -#: .\email.py:446 -msgid "Unknown Sender" -msgstr "Expéditeur inconnu" - -#: .\email.py:526 +#: .\email.py:784 msgid "email_html_body.html" msgstr "email_html_body.html" -#: .\forms.py:147 .\models.py:332 .\models.py:477 +#: .\email.py:806 +msgid "Comment from e-mail" +msgstr "Commentaire depuis l'e-mail" + +#: .\email.py:816 +msgid "Unknown Sender" +msgstr "Expéditeur inconnu" + +#: .\forms.py:127 +msgid "This ticket is merged into the selected ticket." +msgstr "Ce ticket est fusionné dans le ticket sélectionné." + +#: .\forms.py:202 .\models.py:349 .\models.py:495 #: .\templates\helpdesk\filters\sorting.html:16 #: .\templates\helpdesk\include\tickets.html:16 #: .\templates\helpdesk\include\unassigned.html:15 -#: .\templates\helpdesk\include\unassigned.html:55 +#: .\templates\helpdesk\include\unassigned.html:56 #: .\templates\helpdesk\report_index.html:44 #: .\templates\helpdesk\rss_list.html:45 -#: .\templates\helpdesk\ticket_list.html:66 -#: .\templates\helpdesk\ticket_list.html:168 .\views\staff.py:1436 -#: .\views\staff.py:1442 .\views\staff.py:1448 .\views\staff.py:1454 +#: .\templates\helpdesk\ticket_list.html:73 +#: .\templates\helpdesk\ticket_list.html:177 .\views\staff.py:1771 +#: .\views\staff.py:1777 .\views\staff.py:1783 .\views\staff.py:1789 msgid "Queue" msgstr "File" -#: .\forms.py:156 +#: .\forms.py:211 msgid "Summary of the problem" msgstr "Résumé du problème" -#: .\forms.py:161 +#: .\forms.py:216 msgid "Description of your issue" msgstr "Description de votre problème" -#: .\forms.py:163 +#: .\forms.py:219 msgid "Please be as descriptive as possible and include all details" msgstr "Soyez aussi précis que possible et renseignez chaque détails." -#: .\forms.py:171 .\management\commands\escalate_tickets.py:131 .\models.py:537 +#: .\forms.py:227 .\management\commands\escalate_tickets.py:131 .\models.py:556 #: .\templates\helpdesk\filters\sorting.html:22 #: .\templates\helpdesk\include\tickets.html:15 #: .\templates\helpdesk\include\unassigned.html:14 -#: .\templates\helpdesk\include\unassigned.html:54 +#: .\templates\helpdesk\include\unassigned.html:55 #: .\templates\helpdesk\public_view_ticket.html:31 -#: .\templates\helpdesk\ticket.html:179 -#: .\templates\helpdesk\ticket_desc_table.html:49 -#: .\templates\helpdesk\ticket_list.html:65 .\views\staff.py:644 +#: .\templates\helpdesk\ticket.html:178 +#: .\templates\helpdesk\ticket_desc_table.html:102 +#: .\templates\helpdesk\ticket_list.html:72 .\views\staff.py:852 msgid "Priority" msgstr "Priorité" -#: .\forms.py:172 +#: .\forms.py:229 msgid "Please select a priority carefully. If unsure, leave it as '3'." msgstr "" "Veuillez choisir une priorité avec attention. En cas de doute, laisser sur " "'3'." -#: .\forms.py:179 .\models.py:545 .\templates\helpdesk\ticket.html:182 -#: .\views\staff.py:654 .\views\staff.py:866 +#: .\forms.py:238 .\models.py:564 .\templates\helpdesk\ticket.html:181 +#: .\views\staff.py:862 .\views\staff.py:1076 msgid "Due on" msgstr "Résolution souhaitée le " -#: .\forms.py:185 +#: .\forms.py:244 msgid "Attach File" msgstr "Joindre un fichier" -#: .\forms.py:186 -msgid "You can attach a file such as a document or screenshot to this ticket." +#: .\forms.py:245 +msgid "" +"You can attach a file to this ticket. Only file types such as plain text (." +"txt), a document (.pdf, .docx, or .odt), or screenshot (.png or .jpg) may be " +"uploaded." msgstr "" -"Vous pouvez joindre un fichier tel qu'un document ou une capture d'écran " -"pour ce ticket." +"Vous pouvez attacher un fichier à ce ticket. Seuls les fichiers texte (." +"txt), documents (.pdf, .docx, ou .odt), ou capture d'écran (.png ou .jpg) " +"peuvent être mis en ligne." -#: .\forms.py:198 +#: .\forms.py:263 msgid "Knowledge Base Item" msgstr "Élément de la base de connaissance" -#: .\forms.py:297 +#: .\forms.py:356 msgid "Submitter E-Mail Address" msgstr "Adresse e-mail de l'émetteur" -#: .\forms.py:299 +#: .\forms.py:359 msgid "" "This e-mail address will receive copies of all public updates to this ticket." msgstr "" "Cette adresse e-mail recevra des copies de toutes les mises à jour publiques " "de ce ticket." -#: .\forms.py:309 +#: .\forms.py:369 msgid "Case owner" -msgstr "Propriétaire du cas" +msgstr "Propriétaire" -#: .\forms.py:310 +#: .\forms.py:370 msgid "" "If you select an owner other than yourself, they'll be e-mailed details of " "this ticket immediately." @@ -144,55 +156,59 @@ msgstr "" "Si vous sélectionnez un autre propriétaire que vous-même, il lui sera " "immédiatement envoyé par courriel les détails de ce billet." -#: .\forms.py:349 +#: .\forms.py:412 #, python-format msgid "Ticket Opened & Assigned to %(name)s" msgstr "Billet ouvert et assigné à %(name)s" -#: .\forms.py:350 +#: .\forms.py:413 msgid "" msgstr "" -#: .\forms.py:353 +#: .\forms.py:416 msgid "Ticket Opened" msgstr "Billet ouvert" -#: .\forms.py:373 +#: .\forms.py:437 msgid "Your E-Mail Address" msgstr "Votre adresse e-mail" -#: .\forms.py:374 +#: .\forms.py:438 msgid "We will e-mail you when your ticket is updated." msgstr "Nous vous enverrons un e-mail dès que votre billet sera mis à jour." -#: .\forms.py:439 +#: .\forms.py:506 msgid "Ticket Opened Via Web" msgstr "Billet ouvert via le Web" -#: .\forms.py:517 +#: .\forms.py:588 msgid "Tickets to merge" msgstr "Billet à fusionner" -#: .\forms.py:525 +#: .\forms.py:596 msgid "Please choose at least 2 tickets." msgstr "Veuillez choisir au moins 2 tickets" -#: .\forms.py:527 +#: .\forms.py:599 msgid "Impossible to merge more than 4 tickets..." msgstr "Impossible de fusionner plus de 4 tickets..." -#: .\forms.py:530 +#: .\forms.py:604 msgid "All selected tickets must share the same queue in order to be merged." msgstr "" "Tous les tickets sélectionnés doivent partager la même file afin d'être " "fusionnés" -#: .\management\commands\create_queue_permissions.py:69 -#: .\migrations\0009_migrate_queuemembership.py:28 .\models.py:406 +#: .\forms.py:637 +msgid "Template" +msgstr "Template" + +#: .\management\commands\create_queue_permissions.py:70 +#: .\migrations\0009_migrate_queuemembership.py:28 .\models.py:424 msgid "Permission for queue: " msgstr "Permission pour la file : " -#: .\management\commands\create_usersettings.py:24 +#: .\management\commands\create_usersettings.py:23 msgid "" "Check for user without django-helpdesk UserSettings and create settings if " "required. Uses settings.DEFAULT_USER_SETTINGS which can be overridden to " @@ -207,13 +223,13 @@ msgstr "" msgid "Ticket escalated after %s days" msgstr "Ticket augmenté après %s days" -#: .\models.py:81 .\models.py:470 .\models.py:882 .\models.py:1331 +#: .\models.py:91 .\models.py:488 .\models.py:929 .\models.py:1381 #: .\templates\helpdesk\filters\sorting.html:13 -#: .\templates\helpdesk\ticket.html:173 .\views\staff.py:616 +#: .\templates\helpdesk\ticket.html:172 .\views\staff.py:824 msgid "Title" msgstr "Titre" -#: .\models.py:89 +#: .\models.py:99 msgid "" "This slug is used when building ticket ID's. Once set, try not to change it " "or e-mailing may get messy." @@ -222,12 +238,12 @@ msgstr "" "définie, éssayez de ne pas le changer ou les email risquent de ne plus " "fonctionner" -#: .\models.py:94 .\models.py:1599 .\models.py:1681 .\models.py:1764 -#: .\templates\helpdesk\email_ignore_list.html:25 +#: .\models.py:104 .\models.py:1660 .\models.py:1742 .\models.py:1825 +#: .\templates\helpdesk\email_ignore_list.html:32 msgid "E-Mail Address" msgstr "Adresse E-Mail" -#: .\models.py:97 +#: .\models.py:107 msgid "" "All outgoing e-mails for this queue will use this e-mail address. If you use " "IMAP or POP3, this should be the e-mail address for that mailbox." @@ -236,11 +252,11 @@ msgstr "" "Si vous utilisez IMAP ou POP3, ce doit être l'adresse e-mail pour cette " "boîte aux lettres." -#: .\models.py:103 .\models.py:1245 +#: .\models.py:113 .\models.py:1294 msgid "Locale" msgstr "Localisation" -#: .\models.py:107 +#: .\models.py:117 msgid "" "Locale of this queue. All correspondence in this queue will be in this " "language." @@ -248,30 +264,30 @@ msgstr "" "Localisation de cette file. Toute la correspondance dans cette file sera " "dans cette langue." -#: .\models.py:112 +#: .\models.py:122 msgid "Allow Public Submission?" msgstr "Autoriser la publication publique ?" -#: .\models.py:115 +#: .\models.py:126 msgid "Should this queue be listed on the public submission form?" msgstr "" "Cette file doit-elle être listée dans le formulaire public de soumission ?" -#: .\models.py:119 +#: .\models.py:130 msgid "Allow E-Mail Submission?" msgstr "Autoriser la publication E-Mail ?" -#: .\models.py:122 +#: .\models.py:133 msgid "Do you want to poll the e-mail box below for new tickets?" msgstr "" "Voulez-vous du relever la boîte e-mail ci-dessous pour la création de " "nouveaux tickets ?" -#: .\models.py:127 +#: .\models.py:138 msgid "Escalation Days" msgstr "Jours d'augmentation des priorités." -#: .\models.py:130 +#: .\models.py:141 msgid "" "For tickets which are not held, how often do you wish to increase their " "priority? Set to 0 for no escalation." @@ -279,11 +295,11 @@ msgstr "" "Pour les tickets qui ne sont pas affectés, à quelle fréquence souhaitez-vous " "augmenter leur priorité ? Mettre à 0 pour pas d'augmentation." -#: .\models.py:135 +#: .\models.py:146 msgid "New Ticket CC Address" msgstr "Nouvelle adresse \"copie à\" pour ce ticket" -#: .\models.py:139 +#: .\models.py:150 msgid "" "If an e-mail address is entered here, then it will receive notification of " "all new tickets created for this queue. Enter a comma between multiple e-" @@ -293,11 +309,11 @@ msgstr "" "nouvellement créé dans cette file. Entrez une liste d'adresses mails " "séparées par des virgules." -#: .\models.py:145 +#: .\models.py:156 msgid "Updated Ticket CC Address" msgstr "Adresse \"copie à\" du ticket mise à jour" -#: .\models.py:149 +#: .\models.py:160 msgid "" "If an e-mail address is entered here, then it will receive notification of " "all activity (new tickets, closed tickets, updates, reassignments, etc) for " @@ -308,34 +324,42 @@ msgstr "" "changement de propriétaire, etc.). Entrez une liste d'adresses mails " "séparées par des virgules." -#: .\models.py:156 +#: .\models.py:167 msgid "Notify contacts when email updates arrive" -msgstr "" +msgstr "Notifier les contacts lorsque des mises à jour par mail arrivent" -#: .\models.py:159 +#: .\models.py:170 msgid "" "When an email arrives to either create a ticket or to interact with an " "existing discussion. Should email notifications be sent ? Note: the " "new_ticket_cc and updated_ticket_cc work independently of this feature" msgstr "" +"Lorsqu'un mail arrive pour soit créer un ticket ou intéragir avec un " +"discussion existante, est-ce qu'une notification par mail doit être envoyé ? " +"Note : le new_ticket_cc et updated_ticket_cc fonctionne indépendamment de " +"cette fonctionnalité" -#: .\models.py:165 +#: .\models.py:176 msgid "E-Mail Box Type" msgstr "Type de boites mail" -#: .\models.py:167 +#: .\models.py:178 msgid "POP 3" msgstr "POP 3" -#: .\models.py:167 +#: .\models.py:179 msgid "IMAP" msgstr "IMAP" -#: .\models.py:167 +#: .\models.py:180 +msgid "IMAP OAUTH" +msgstr "IMAP OAUTH" + +#: .\models.py:181 msgid "Local Directory" msgstr "Dossier local" -#: .\models.py:170 +#: .\models.py:184 msgid "" "E-Mail server type for creating tickets automatically from a mailbox - both " "POP3 and IMAP are supported, as well as reading from a local directory." @@ -344,11 +368,11 @@ msgstr "" "boîte aux lettres - POP3 et IMAP sont supportés, ainsi que la lecture sur un " "dossier local." -#: .\models.py:176 +#: .\models.py:190 msgid "E-Mail Hostname" msgstr "E-Mail Hostname" -#: .\models.py:180 +#: .\models.py:194 msgid "" "Your e-mail server address - either the domain name or IP address. May be " "\"localhost\"." @@ -356,11 +380,11 @@ msgstr "" "Votre adresse de serveur e-mail - soit le nom de domaine ou adresse IP. Peut " "être \"localhost\"." -#: .\models.py:185 +#: .\models.py:199 msgid "E-Mail Port" msgstr "E-Mail Port" -#: .\models.py:188 +#: .\models.py:202 msgid "" "Port number to use for accessing e-mail. Default for POP3 is \"110\", and " "for IMAP is \"143\". This may differ on some servers. Leave it blank to use " @@ -370,11 +394,11 @@ msgstr "" "le \"110\", et IMAP le \"143\". Cela peut différer sur certains serveurs. " "Laissez le champ vide pour utiliser les paramètres par défaut." -#: .\models.py:194 +#: .\models.py:208 msgid "Use SSL for E-Mail?" msgstr "Utiliser SSL pour les E-Mail ?" -#: .\models.py:197 +#: .\models.py:211 msgid "" "Whether to use SSL for IMAP or POP3 - the default ports when using SSL are " "993 for IMAP and 995 for POP3." @@ -382,27 +406,27 @@ msgstr "" "Que ce soit pour utiliser SSL pour IMAP ou POP3 - les ports par défaut " "lorsque vous utilisez SSL sont 993 pour IMAP et 995 pour POP3." -#: .\models.py:202 +#: .\models.py:216 msgid "E-Mail Username" msgstr "Nom d'utilisateur E-Mail" -#: .\models.py:206 +#: .\models.py:220 msgid "Username for accessing this mailbox." msgstr "Nom d'utilisateur pour accéder à cette boîte aux lettres." -#: .\models.py:210 +#: .\models.py:224 msgid "E-Mail Password" msgstr "Mot de passe E-Mail" -#: .\models.py:214 +#: .\models.py:228 msgid "Password for the above username" msgstr "Mot de passe pour le nom d'utilisateur ci-dessus" -#: .\models.py:218 +#: .\models.py:232 msgid "IMAP Folder" msgstr "Dossier IMAP" -#: .\models.py:222 +#: .\models.py:236 msgid "" "If using IMAP, what folder do you wish to fetch messages from? This allows " "you to use one IMAP account for multiple queues, by filtering messages on " @@ -413,11 +437,11 @@ msgstr "" "en filtrant les messages sur votre serveur IMAP dans des dossiers distincts. " "Par défaut: INBOX." -#: .\models.py:229 +#: .\models.py:243 msgid "E-Mail Local Directory" msgstr "Dossier local d'e-mail" -#: .\models.py:233 +#: .\models.py:247 msgid "" "If using a local directory, what directory path do you wish to poll for new " "email? Example: /var/lib/mail/helpdesk/" @@ -425,87 +449,87 @@ msgstr "" "Si vous utilisez un dossier local, quel chemin souhaitez-vous pour récupérer " "les nouveaux e-mails dans votre dossier ? Exemple: /var/lib/mail/helpdesk/" -#: .\models.py:239 +#: .\models.py:253 msgid "Django auth permission name" msgstr "Nom de permission auth de Django" -#: .\models.py:244 +#: .\models.py:258 msgid "Name used in the django.contrib.auth permission system" msgstr "Nom utilisé dans système de permission django.contrib.auth" -#: .\models.py:248 +#: .\models.py:262 msgid "E-Mail Check Interval" msgstr "Périodicité de la vérification des e-mail." -#: .\models.py:249 +#: .\models.py:264 msgid "How often do you wish to check this mailbox? (in Minutes)" msgstr "" "A quelle fréquence voulez vous vérifier cette boîte aux lettres ? (En " "minutes)" -#: .\models.py:263 +#: .\models.py:278 msgid "Socks Proxy Type" msgstr "Type de Proxy Socks" -#: .\models.py:265 +#: .\models.py:280 msgid "SOCKS4" msgstr "SOCKS4" -#: .\models.py:265 +#: .\models.py:280 msgid "SOCKS5" msgstr "SOCKS5" -#: .\models.py:268 +#: .\models.py:284 msgid "" "SOCKS4 or SOCKS5 allows you to proxy your connections through a SOCKS server." msgstr "" "SOCKS4 ou SOCKS5 vous permrmettent de vous connecter via un server SOCKS" -#: .\models.py:272 +#: .\models.py:288 msgid "Socks Proxy Host" msgstr "Hôte du Proxy Socks" -#: .\models.py:275 +#: .\models.py:291 msgid "Socks proxy IP address. Default: 127.0.0.1" msgstr "Adresse du Proxy Socks. Par défaut : 127.0.0.1" -#: .\models.py:279 +#: .\models.py:295 msgid "Socks Proxy Port" msgstr "Port du Proxy Socks" -#: .\models.py:282 +#: .\models.py:299 msgid "Socks proxy port number. Default: 9150 (default TOR port)" msgstr "Numéro de port du Proxy Socks. Par défaut : 9150 (port TOR par défaut)" -#: .\models.py:286 +#: .\models.py:303 msgid "Logging Type" msgstr "Type de Logging" -#: .\models.py:289 .\templates\helpdesk\ticket_list.html:86 +#: .\models.py:306 .\templates\helpdesk\ticket_list.html:93 msgid "None" msgstr "Aucune" -#: .\models.py:290 +#: .\models.py:307 msgid "Debug" msgstr "Debug" -#: .\models.py:291 +#: .\models.py:308 msgid "Information" msgstr "Information" -#: .\models.py:292 +#: .\models.py:309 msgid "Warning" msgstr "Alerte" -#: .\models.py:293 +#: .\models.py:310 msgid "Error" msgstr "Erreur" -#: .\models.py:294 +#: .\models.py:311 msgid "Critical" msgstr "Critique" -#: .\models.py:298 +#: .\models.py:315 msgid "" "Set the default logging level. All messages at that level or above will be " "logged to the directory set below. If no level is set, logging will be " @@ -515,11 +539,11 @@ msgstr "" "au-dessus seront loggé sur le répertoire défini plus haut. Si aucun niveau " "n'est défini, les logs seront désactivés." -#: .\models.py:304 +#: .\models.py:321 msgid "Logging Directory" msgstr "Dossier de logs" -#: .\models.py:308 +#: .\models.py:325 msgid "" "If logging is enabled, what directory should we use to store log files for " "this queue? The standard logging mechanims are used if no directory is set" @@ -527,147 +551,148 @@ msgstr "" "Si les logs sont activés, quel dossier doit être utilisé pour stocker les " "fichiers de logs pour cette file?" -#: .\models.py:319 +#: .\models.py:336 msgid "Default owner" msgstr "Propriétaire par défaut" -#: .\models.py:323 +#: .\models.py:340 msgid "Time to be spent on this Queue in total" msgstr "Temps dédié total à passer sur cette file" -#: .\models.py:333 .\templates\helpdesk\email_ignore_list.html:27 +#: .\models.py:350 .\templates\helpdesk\email_ignore_list.html:34 msgid "Queues" msgstr "Files" -#: .\models.py:454 .\templates\helpdesk\report_index.html:45 -#: .\templates\helpdesk\ticket.html:117 +#: .\models.py:472 .\templates\helpdesk\report_index.html:45 +#: .\templates\helpdesk\ticket.html:114 msgid "Open" msgstr "Ouvert" -#: .\models.py:455 .\templates\helpdesk\public_view_ticket.html:107 +#: .\models.py:473 .\templates\helpdesk\public_view_ticket.html:107 #: .\templates\helpdesk\public_view_ticket.html:115 #: .\templates\helpdesk\public_view_ticket.html:121 #: .\templates\helpdesk\public_view_ticket.html:126 -#: .\templates\helpdesk\ticket.html:125 .\templates\helpdesk\ticket.html:133 -#: .\templates\helpdesk\ticket.html:139 .\templates\helpdesk\ticket.html:144 +#: .\templates\helpdesk\ticket.html:122 .\templates\helpdesk\ticket.html:130 +#: .\templates\helpdesk\ticket.html:136 .\templates\helpdesk\ticket.html:141 msgid "Reopened" msgstr "Réouvert" -#: .\models.py:456 .\templates\helpdesk\public_view_ticket.html:108 +#: .\models.py:474 .\templates\helpdesk\public_view_ticket.html:108 #: .\templates\helpdesk\public_view_ticket.html:116 #: .\templates\helpdesk\report_index.html:46 -#: .\templates\helpdesk\ticket.html:118 .\templates\helpdesk\ticket.html:126 -#: .\templates\helpdesk\ticket.html:134 +#: .\templates\helpdesk\ticket.html:115 .\templates\helpdesk\ticket.html:123 +#: .\templates\helpdesk\ticket.html:131 msgid "Resolved" msgstr "Résolu" -#: .\models.py:457 .\templates\helpdesk\public_view_ticket.html:109 +#: .\models.py:475 .\templates\helpdesk\public_view_ticket.html:109 #: .\templates\helpdesk\public_view_ticket.html:117 #: .\templates\helpdesk\public_view_ticket.html:122 #: .\templates\helpdesk\report_index.html:47 -#: .\templates\helpdesk\ticket.html:119 .\templates\helpdesk\ticket.html:127 -#: .\templates\helpdesk\ticket.html:135 .\templates\helpdesk\ticket.html:140 +#: .\templates\helpdesk\ticket.html:116 .\templates\helpdesk\ticket.html:124 +#: .\templates\helpdesk\ticket.html:132 .\templates\helpdesk\ticket.html:137 msgid "Closed" msgstr "Fermé" -#: .\models.py:458 .\templates\helpdesk\public_view_ticket.html:110 +#: .\models.py:476 .\templates\helpdesk\public_view_ticket.html:110 #: .\templates\helpdesk\public_view_ticket.html:127 -#: .\templates\helpdesk\ticket.html:120 .\templates\helpdesk\ticket.html:128 -#: .\templates\helpdesk\ticket.html:145 +#: .\templates\helpdesk\ticket.html:117 .\templates\helpdesk\ticket.html:125 +#: .\templates\helpdesk\ticket.html:142 msgid "Duplicate" msgstr "Doublon" -#: .\models.py:462 +#: .\models.py:480 msgid "1. Critical" msgstr "1. Critique" -#: .\models.py:463 +#: .\models.py:481 msgid "2. High" msgstr "2. Haut" -#: .\models.py:464 +#: .\models.py:482 msgid "3. Normal" msgstr "3. Normal" -#: .\models.py:465 +#: .\models.py:483 msgid "4. Low" msgstr "4. Faible" -#: .\models.py:466 +#: .\models.py:484 msgid "5. Very Low" msgstr "5. Très faible" -#: .\models.py:481 .\templates\helpdesk\filters\sorting.html:10 +#: .\models.py:499 .\templates\helpdesk\filters\sorting.html:10 #: .\templates\helpdesk\include\unassigned.html:16 -#: .\templates\helpdesk\include\unassigned.html:56 -#: .\templates\helpdesk\ticket_list.html:68 +#: .\templates\helpdesk\include\unassigned.html:57 +#: .\templates\helpdesk\ticket_list.html:75 msgid "Created" msgstr "Créé le" -#: .\models.py:483 +#: .\models.py:501 msgid "Date this ticket was first created" msgstr "Date de création du ticket" -#: .\models.py:487 +#: .\models.py:505 msgid "Modified" msgstr "Mis à jour" -#: .\models.py:489 +#: .\models.py:507 msgid "Date this ticket was most recently changed." msgstr "Dernière date de modification de ce ticket." -#: .\models.py:496 +#: .\models.py:514 msgid "" "The submitter will receive an email for all public follow-ups left for this " "task." msgstr "L'émetteur recevra un e-mail pour tous les suivis de cette tâche." -#: .\models.py:506 +#: .\models.py:524 msgid "Assigned to" msgstr "Assigné à" -#: .\models.py:510 .\templates\helpdesk\filters\sorting.html:19 +#: .\models.py:528 .\templates\helpdesk\filters\sorting.html:19 #: .\templates\helpdesk\include\tickets.html:17 -#: .\templates\helpdesk\ticket_list.html:67 -#: .\templates\helpdesk\ticket_list.html:171 .\views\staff.py:626 -#: .\views\staff.py:867 +#: .\templates\helpdesk\ticket_list.html:74 +#: .\templates\helpdesk\ticket_list.html:180 .\views\staff.py:834 +#: .\views\staff.py:1077 msgid "Status" msgstr "État" -#: .\models.py:516 +#: .\models.py:534 msgid "On Hold" msgstr "En attente" -#: .\models.py:519 +#: .\models.py:538 msgid "If a ticket is on hold, it will not automatically be escalated." msgstr "" "Si un ticket est en attente, sa priorité ne sera pas automatiquement " "augmentée." -#: .\models.py:523 .\models.py:1282 +#: .\models.py:542 .\models.py:1331 .\models.py:2072 +#: .\templates\helpdesk\checklist_form.html:49 #: .\templates\helpdesk\public_view_ticket.html:50 -#: .\templates\helpdesk\ticket_desc_table.html:95 .\views\staff.py:870 +#: .\templates\helpdesk\ticket_desc_table.html:232 .\views\staff.py:1080 msgid "Description" msgstr "Description" -#: .\models.py:526 +#: .\models.py:545 msgid "The content of the customers query." msgstr "Contenu de la requête des clients." -#: .\models.py:530 .\templates\helpdesk\public_view_ticket.html:57 -#: .\templates\helpdesk\ticket_desc_table.html:100 .\views\staff.py:871 +#: .\models.py:549 .\templates\helpdesk\public_view_ticket.html:57 +#: .\templates\helpdesk\ticket_desc_table.html:240 .\views\staff.py:1081 msgid "Resolution" msgstr "Solution" -#: .\models.py:533 +#: .\models.py:552 msgid "The resolution provided to the customer by our staff." msgstr "La solution fournie au client par notre personnel." -#: .\models.py:541 +#: .\models.py:560 msgid "1 = Highest Priority, 5 = Low Priority" msgstr "1 = Priorité la plus élevée, 5 = faible priorité" -#: .\models.py:554 +#: .\models.py:573 msgid "" "The date this ticket was last escalated - updated automatically by " "management/commands/escalate_tickets.py." @@ -675,76 +700,79 @@ msgstr "" "La date à laquelle la priorité de ce ticket à été dernièrement augmentée - " "mise à jour automatiquement par management/commands/escalate_tickets.py." -#: .\models.py:559 +#: .\models.py:578 msgid "Secret key needed for viewing/editing ticket by non-logged in users" msgstr "" "Clé secrète nécessaire pour voir/éditer un ticket d'un utilisateur non " "connecté" -#: .\models.py:569 +#: .\models.py:589 msgid "Knowledge base item the user was viewing when they created this ticket." msgstr "" "Objet de la base de connaissance que l'utilisateur consultait lorsqu'il a " "créé ce ticket." -#: .\models.py:574 +#: .\models.py:594 msgid "merged to" msgstr "fusionné à" -#: .\models.py:652 .\templates\helpdesk\filters\owner.html:12 -#: .\templates\helpdesk\ticket_desc_table.html:35 .\views\feeds.py:93 -#: .\views\feeds.py:118 .\views\feeds.py:170 .\views\staff.py:586 +#: .\models.py:674 .\templates\helpdesk\filters\owner.html:12 +#: .\templates\helpdesk\ticket_desc_table.html:77 .\views\feeds.py:93 +#: .\views\feeds.py:118 .\views\feeds.py:171 .\views\staff.py:814 msgid "Unassigned" msgstr "Non assigné" -#: .\models.py:692 +#: .\models.py:714 msgid " - On Hold" msgstr " - En attente" -#: .\models.py:695 +#: .\models.py:717 msgid " - Open dependencies" msgstr " - Dépendances ouvertes" -#: .\models.py:770 .\models.py:873 .\models.py:1668 .\models.py:1845 -#: .\models.py:1879 .\templates\helpdesk\include\tickets.html:14 +#: .\models.py:792 .\models.py:920 .\models.py:1729 .\models.py:1954 +#: .\models.py:1992 .\models.py:2036 +#: .\templates\helpdesk\include\tickets.html:14 #: .\templates\helpdesk\include\unassigned.html:13 -#: .\templates\helpdesk\include\unassigned.html:53 +#: .\templates\helpdesk\include\unassigned.html:54 #: .\templates\helpdesk\public_homepage.html:58 #: .\templates\helpdesk\public_view_form.html:12 -#: .\templates\helpdesk\ticket_list.html:64 +#: .\templates\helpdesk\ticket_list.html:71 msgid "Ticket" msgstr "Ticket" -#: .\models.py:771 .\templates\helpdesk\create_ticket.html:7 +#: .\models.py:793 .\templates\helpdesk\checklist_confirm_delete.html:9 +#: .\templates\helpdesk\checklist_form.html:9 +#: .\templates\helpdesk\create_ticket.html:7 #: .\templates\helpdesk\delete_ticket.html:7 -#: .\templates\helpdesk\edit_ticket.html:7 +#: .\templates\helpdesk\edit_ticket.html:9 #: .\templates\helpdesk\email_ignore_add.html:7 #: .\templates\helpdesk\followup_edit.html:14 -#: .\templates\helpdesk\rss_list.html:8 .\templates\helpdesk\ticket.html:16 +#: .\templates\helpdesk\rss_list.html:8 .\templates\helpdesk\ticket.html:13 #: .\templates\helpdesk\ticket_cc_add.html:9 #: .\templates\helpdesk\ticket_cc_del.html:7 #: .\templates\helpdesk\ticket_cc_list.html:9 #: .\templates\helpdesk\ticket_dependency_add.html:7 #: .\templates\helpdesk\ticket_dependency_del.html:7 #: .\templates\helpdesk\ticket_list.html:5 -#: .\templates\helpdesk\ticket_list.html:18 +#: .\templates\helpdesk\ticket_list.html:23 #: .\templates\helpdesk\ticket_merge.html:14 msgid "Tickets" msgstr "Tickets" -#: .\models.py:877 .\models.py:1190 .\models.py:1592 .\models.py:1761 +#: .\models.py:924 .\models.py:1238 .\models.py:1653 .\models.py:1822 msgid "Date" msgstr "Date" -#: .\models.py:889 .\views\staff.py:603 +#: .\models.py:936 .\views\staff.py:641 msgid "Comment" msgstr "Commentaire" -#: .\models.py:895 +#: .\models.py:942 msgid "Public" msgstr "Public" -#: .\models.py:899 +#: .\models.py:946 msgid "" "Public tickets are viewable by the submitter and all staff, but non-public " "tickets can only be seen by staff." @@ -752,116 +780,116 @@ msgstr "" "Les tickets publics sont visibles par l'émetteur et l'ensemble du personnel, " "mais les billets non-public ne peuvent être vus que par le personnel." -#: .\models.py:909 .\models.py:1433 .\models.py:1677 -#: .\templates\helpdesk\ticket_cc_add.html:39 .\views\staff.py:1411 -#: .\views\staff.py:1417 .\views\staff.py:1424 .\views\staff.py:1430 +#: .\models.py:956 .\models.py:1487 .\models.py:1738 +#: .\templates\helpdesk\ticket_cc_add.html:39 .\views\staff.py:1746 +#: .\views\staff.py:1752 .\views\staff.py:1759 .\views\staff.py:1765 msgid "User" msgstr "Utilisateur" -#: .\models.py:913 .\templates\helpdesk\ticket.html:113 +#: .\models.py:960 .\templates\helpdesk\ticket.html:110 msgid "New Status" msgstr "Nouvel état" -#: .\models.py:917 +#: .\models.py:964 msgid "If the status was changed, what was it changed to?" msgstr "Si l'état a été modifié, en quoi l'a-t-il été?" -#: .\models.py:921 +#: .\models.py:968 msgid "E-Mail ID" msgstr "E-Mail ID" -#: .\models.py:925 +#: .\models.py:972 msgid "The Message ID of the submitter's email." msgstr "Le Message ID de l'email de l'émetteur" -#: .\models.py:932 +#: .\models.py:979 msgid "Time spent on this follow up" msgstr "Temps passé sur ce suivi" -#: .\models.py:938 .\models.py:970 .\models.py:1087 +#: .\models.py:985 .\models.py:1017 .\models.py:1135 msgid "Follow-up" msgstr "Suivi" -#: .\models.py:939 +#: .\models.py:986 msgid "Follow-ups" msgstr "Suivis" -#: .\models.py:974 .\models.py:1851 +#: .\models.py:1021 .\models.py:1960 msgid "Field" msgstr "Champ" -#: .\models.py:979 +#: .\models.py:1026 msgid "Old Value" msgstr "Ancienne valeur" -#: .\models.py:985 +#: .\models.py:1032 msgid "New Value" msgstr "Nouvelle valeur" -#: .\models.py:993 +#: .\models.py:1040 msgid "removed" msgstr "retiré" -#: .\models.py:995 +#: .\models.py:1042 #, python-format msgid "set to %s" msgstr "défini à %s" -#: .\models.py:997 +#: .\models.py:1044 #, python-format msgid "changed from \"%(old_value)s\" to \"%(new_value)s\"" msgstr "changé de \"%(old_value)s\" à \"%(new_value)s\"" -#: .\models.py:1004 +#: .\models.py:1051 msgid "Ticket change" msgstr "Modification d'un ticket" -#: .\models.py:1005 +#: .\models.py:1052 msgid "Ticket changes" msgstr "Modifications d'un ticket" -#: .\models.py:1020 +#: .\models.py:1067 msgid "File" msgstr "Fichier" -#: .\models.py:1026 +#: .\models.py:1074 msgid "Filename" msgstr "Nom de fichier" -#: .\models.py:1032 +#: .\models.py:1080 msgid "MIME Type" msgstr "Type MIME" -#: .\models.py:1038 +#: .\models.py:1086 msgid "Size" msgstr "Taille" -#: .\models.py:1040 +#: .\models.py:1088 msgid "Size of this file in bytes" msgstr "Poids de ce fichier en octets" -#: .\models.py:1077 +#: .\models.py:1125 msgid "Attachment" msgstr "Pièce jointe" -#: .\models.py:1078 .\templates\helpdesk\ticket.html:60 -#: .\templates\helpdesk\ticket_desc_table.html:78 +#: .\models.py:1126 .\templates\helpdesk\ticket.html:57 +#: .\templates\helpdesk\ticket_desc_table.html:154 msgid "Attachments" msgstr "Pièces jointes" -#: .\models.py:1109 .\models.py:1398 +#: .\models.py:1157 .\models.py:1452 msgid "Knowledge base item" msgstr "Élément de la base de connaissance" -#: .\models.py:1138 +#: .\models.py:1186 msgid "Pre-set reply" msgstr "Réponse préétablie" -#: .\models.py:1139 +#: .\models.py:1187 msgid "Pre-set replies" msgstr "Réponses préétablies" -#: .\models.py:1144 +#: .\models.py:1192 msgid "" "Leave blank to allow this reply to be used for all queues, or select those " "queues you wish to limit this reply to." @@ -870,23 +898,23 @@ msgstr "" "files, ou sélectionnez les files auxquelles vous souhaitez limiter cette " "réponse." -#: .\models.py:1149 .\models.py:1185 .\models.py:1587 -#: .\templates\helpdesk\email_ignore_list.html:24 +#: .\models.py:1197 .\models.py:1233 .\models.py:1648 .\models.py:2019 +#: .\models.py:2040 .\templates\helpdesk\email_ignore_list.html:31 msgid "Name" msgstr "Nom" -#: .\models.py:1151 +#: .\models.py:1199 msgid "" "Only used to assist users with selecting a reply - not shown to the user." msgstr "" "Seulement utilisé pour aider les utilisateurs à choisir une réponse - n'est " "pas afficher pour l'utilisateur." -#: .\models.py:1156 +#: .\models.py:1204 msgid "Body" msgstr "Body" -#: .\models.py:1157 +#: .\models.py:1205 msgid "" "Context available: {{ ticket }} - ticket object (eg {{ ticket.title }}); " "{{ queue }} - The queue; and {{ user }} - the current user." @@ -894,7 +922,7 @@ msgstr "" "Context disponible: {{ ticket }} - objet du ticket (eg {{ ticket.title }}); " "{{ queue }} - La file; et {{ user }} - l'utilisateur courant." -#: .\models.py:1180 +#: .\models.py:1228 msgid "" "Leave blank for this exclusion to be applied to all queues, or select those " "queues you wish to exclude with this entry." @@ -902,27 +930,27 @@ msgstr "" "Laissez vide pour appliquer cette exclusion à toutes les files, ou " "sélectionnez celles que vous souhaitez exclure pour cette éntrée" -#: .\models.py:1191 +#: .\models.py:1239 msgid "Date on which escalation should not happen" msgstr "Jours exclus du processus d'augmentation des priorités" -#: .\models.py:1198 +#: .\models.py:1246 msgid "Escalation exclusion" msgstr "Exclusion d'escalade" -#: .\models.py:1199 +#: .\models.py:1247 msgid "Escalation exclusions" msgstr "Exclusions d'escalade" -#: .\models.py:1212 +#: .\models.py:1260 msgid "Template Name" msgstr "Nom du template" -#: .\models.py:1217 +#: .\models.py:1265 msgid "Subject" msgstr "Sujet" -#: .\models.py:1219 +#: .\models.py:1267 msgid "" "This will be prefixed with \"[ticket.ticket] ticket.title\". We recommend " "something simple such as \"(Updated\") or \"(Closed)\" - the same context is " @@ -932,11 +960,11 @@ msgstr "" "recommandons quelque chose de simple comme \"(Mis à jour\") ou \"(Fermé)\" - " "le même contexte est disponible en plain_text, ci-dessous." -#: .\models.py:1225 +#: .\models.py:1273 msgid "Heading" msgstr "Titre" -#: .\models.py:1227 +#: .\models.py:1275 msgid "" "In HTML e-mails, this will be the heading at the top of the email - the same " "context is available as in plain_text, below." @@ -944,11 +972,11 @@ msgstr "" "Dans les e-mails HTML, ce sera le titre en haut de l'email - le même " "contexte est disponible dans le mode plain_text, ci-dessous." -#: .\models.py:1233 +#: .\models.py:1281 msgid "Plain Text" -msgstr "Plain Text" +msgstr "Texte" -#: .\models.py:1234 +#: .\models.py:1282 msgid "" "The context available to you includes {{ ticket }}, {{ queue }}, and " "depending on the time of the call: {{ resolution }} or {{ comment }}." @@ -956,143 +984,143 @@ msgstr "" "Le contexte disponible inclue {{ ticket }}, {{ queue }}, et suivant le temps " "passé: {{ resolution }} ou {{ comment }}." -#: .\models.py:1240 +#: .\models.py:1288 msgid "HTML" msgstr "HTML" -#: .\models.py:1241 +#: .\models.py:1290 msgid "The same context is available here as in plain_text, above." msgstr "Le même contexte est disponible ici comme dans plain_text, ci-dessus." -#: .\models.py:1249 +#: .\models.py:1298 msgid "Locale of this template." msgstr "Langue de ce modèle." -#: .\models.py:1257 +#: .\models.py:1306 msgid "e-mail template" msgstr "Modèle d'e-mail" -#: .\models.py:1258 +#: .\models.py:1307 msgid "e-mail templates" msgstr "Modèles d'e-mail" -#: .\models.py:1268 +#: .\models.py:1317 msgid "Name of the category" msgstr "Nom de la catégorie" -#: .\models.py:1273 +#: .\models.py:1322 msgid "Title on knowledgebase page" msgstr "Titre sur la page de la Base de Connaissance" -#: .\models.py:1290 +#: .\models.py:1340 msgid "Default queue when creating a ticket after viewing this category." msgstr "File par défaut quand un ticket est créé depuis cette catégorie." -#: .\models.py:1295 +#: .\models.py:1345 msgid "Is KBCategory publicly visible?" msgstr "Est-ce que cette catégorie est visible publiquement ?" -#: .\models.py:1303 +#: .\models.py:1353 msgid "Knowledge base category" msgstr "Catégorie de la base de connaissance" -#: .\models.py:1304 +#: .\models.py:1354 msgid "Knowledge base categories" msgstr "Catégories de la base de connaissance" -#: .\models.py:1327 +#: .\models.py:1377 msgid "Category" msgstr "Catégorie" -#: .\models.py:1336 +#: .\models.py:1386 msgid "Question" msgstr "Question" -#: .\models.py:1340 +#: .\models.py:1390 msgid "Answer" msgstr "Réponse" -#: .\models.py:1344 +#: .\models.py:1394 msgid "Votes" msgstr "Votes" -#: .\models.py:1345 +#: .\models.py:1395 msgid "Total number of votes cast for this item" msgstr "Nombre total de votes exprimés pour cet article" -#: .\models.py:1350 +#: .\models.py:1400 msgid "Positive Votes" msgstr "Votes positifs" -#: .\models.py:1351 +#: .\models.py:1401 msgid "Number of votes for this item which were POSITIVE." msgstr "Nombre de votes pour cet article qui ont été positifs." -#: .\models.py:1356 +#: .\models.py:1406 msgid "Last Updated" msgstr "Dernière mise à jour" -#: .\models.py:1357 +#: .\models.py:1408 msgid "The date on which this question was most recently changed." msgstr "La date à laquelle cette question a été la plus récemment modifiées." -#: .\models.py:1364 +#: .\models.py:1415 msgid "Team" msgstr "Équipe" -#: .\models.py:1370 +#: .\models.py:1421 msgid "Order" msgstr "Ordre" -#: .\models.py:1376 +#: .\models.py:1427 msgid "Enabled to display to users" msgstr "Activé pour être afficher aux utilisateurs" -#: .\models.py:1390 +#: .\models.py:1444 msgid "Unrated" msgstr "Non évalué" -#: .\models.py:1399 .\templates\helpdesk\ticket_list.html:180 +#: .\models.py:1453 .\templates\helpdesk\ticket_list.html:189 msgid "Knowledge base items" msgstr "Éléments de la base de connaissance" -#: .\models.py:1437 .\templates\helpdesk\ticket_list.html:255 +#: .\models.py:1491 .\templates\helpdesk\ticket_list.html:264 msgid "Query Name" msgstr "Nom de la requête" -#: .\models.py:1439 +#: .\models.py:1493 msgid "User-provided name for this query" msgstr "Nom de requête fournie par l'utilisateur" -#: .\models.py:1443 +#: .\models.py:1497 msgid "Shared With Other Users?" msgstr "Partager avec d'autres utilisateurs ?" -#: .\models.py:1446 +#: .\models.py:1500 msgid "Should other users see this query?" msgstr "Les autres utilisateurs peuvent-ils voir cette requête ?" -#: .\models.py:1450 +#: .\models.py:1504 msgid "Search Query" msgstr "Requête de recherche" -#: .\models.py:1451 +#: .\models.py:1505 msgid "Pickled query object. Be wary changing this." msgstr "Objets de requête. Changement non recommandé." -#: .\models.py:1461 +#: .\models.py:1515 msgid "Saved search" msgstr "Recherche sauvegardée" -#: .\models.py:1462 +#: .\models.py:1516 msgid "Saved searches" msgstr "Recherches sauvegardées" -#: .\models.py:1504 +#: .\models.py:1558 msgid "DEPRECATED! Settings Dictionary DEPRECATED!" msgstr "OBSOLETE ! Préférences de dictionnaire OBSOLETE !" -#: .\models.py:1505 +#: .\models.py:1559 msgid "" "DEPRECATED! This is a base64-encoded representation of a pickled Python " "dictionary. Do not change this field via the admin." @@ -1100,52 +1128,52 @@ msgstr "" "OBSOLETE ! Il s'agit d'une représentation codée en base64 d'un dictionnaire " "Python. Ne pas modifier ce champ par l'admin." -#: .\models.py:1512 +#: .\models.py:1566 msgid "Show Ticket List on Login?" msgstr "Afficher la liste des billets lors de la connexion ?" -#: .\models.py:1513 +#: .\models.py:1568 msgid "Display the ticket list upon login? Otherwise, the dashboard is shown." msgstr "" "Afficher la liste des billets lors de la connexion ? Dans le cas contraire, " "le tableau de bord sera affiché." -#: .\models.py:1518 +#: .\models.py:1573 msgid "E-mail me on ticket change?" msgstr "M'envoyer un e-mail lors de changement pour le ticket ?" -#: .\models.py:1519 +#: .\models.py:1575 msgid "" "If you're the ticket owner and the ticket is changed via the web by somebody " -"else, do you want to receive an e-mail?" +"else,do you want to receive an e-mail?" msgstr "" "Si vous êtes le propriétaire d'un ticket et que le ticket est modifié via le " "web par quelqu'un d'autre, voulez-vous recevoir un courriel ?" -#: .\models.py:1524 +#: .\models.py:1582 msgid "E-mail me when assigned a ticket?" msgstr "M'envoyer un courriel lorsqu'on m'assigne un ticket ?" -#: .\models.py:1525 +#: .\models.py:1584 msgid "" "If you are assigned a ticket via the web, do you want to receive an e-mail?" msgstr "" "Si vous êtes affecté à un ticket via le web, voulez-vous recevoir un " "courriel ?" -#: .\models.py:1530 +#: .\models.py:1589 msgid "Number of tickets to show per page" msgstr "Nombre de tickets à afficher par page" -#: .\models.py:1531 +#: .\models.py:1591 msgid "How many tickets do you want to see on the Ticket List page?" msgstr "Combien de tickets voulez-vous voir sur la page Liste des Tickets ?" -#: .\models.py:1537 +#: .\models.py:1597 msgid "Use my e-mail address when submitting tickets?" msgstr "Utiliser mon adresse e-mail lors de la soumission des tickets ?" -#: .\models.py:1538 +#: .\models.py:1598 msgid "" "When you submit a ticket, do you want to automatically use your e-mail " "address as the submitter address? You can type a different e-mail address " @@ -1156,24 +1184,24 @@ msgstr "" "e-mail lors de la saisie du ticket en cas de besoin, cette option ne modifie " "que la valeur par défaut." -#: .\models.py:1549 +#: .\models.py:1609 msgid "User Setting" msgstr "Paramètre utilisateur" -#: .\models.py:1550 .\templates\helpdesk\navigation-header.html:51 +#: .\models.py:1610 .\templates\helpdesk\navigation-header.html:51 #: .\templates\helpdesk\user_settings.html:15 msgid "User Settings" msgstr "Paramètres Utilisateurs" -#: .\models.py:1576 +#: .\models.py:1637 msgid "Ignored e-mail address" msgstr "Adresse e-mail ignorée" -#: .\models.py:1577 +#: .\models.py:1638 msgid "Ignored e-mail addresses" msgstr "Adresses e-mail ignorées" -#: .\models.py:1582 +#: .\models.py:1643 msgid "" "Leave blank for this e-mail to be ignored on all queues, or select those " "queues you wish to ignore this e-mail for." @@ -1181,11 +1209,11 @@ msgstr "" "Laissez vide cet e-mail pour qu'il soit ignoré par toutes les files, ou " "sélectionner les files qui doivent ignorer cet e-mail." -#: .\models.py:1593 +#: .\models.py:1654 msgid "Date on which this e-mail address was added" msgstr "Date à laquelle cette adresse e-mail a été ajouté" -#: .\models.py:1601 +#: .\models.py:1662 msgid "" "Enter a full e-mail address, or portions with wildcards, eg *@domain.com or " "postmaster@*." @@ -1193,11 +1221,11 @@ msgstr "" "Entrez une adresse e-mail complète, ou des parties avec des caractères " "génériques, par exemple *@domain.com ou postmaster@*." -#: .\models.py:1606 +#: .\models.py:1667 msgid "Save Emails in Mailbox?" -msgstr "Sauvegarder les e-mails dans la boîte aux lettres ?" +msgstr "Sauvegarder les e-mails dans la boîte mail ?" -#: .\models.py:1609 +#: .\models.py:1670 msgid "" "Do you want to save emails from this address in the mailbox? If this is " "unticked, emails from this address will be deleted." @@ -1206,39 +1234,39 @@ msgstr "" "boîte aux lettres ? Si ce n'est pas cochée, les e-mails de cette adresse " "seront supprimés." -#: .\models.py:1676 +#: .\models.py:1737 msgid "User who wishes to receive updates for this ticket." msgstr "Utilisateurs qui désirent recevoir les mises à jour pour ce ticket." -#: .\models.py:1684 +#: .\models.py:1745 msgid "For non-user followers, enter their e-mail address" msgstr "" "Pour des non-utilisateurs suivant les tickets, entrer leur adresse e-mail." -#: .\models.py:1688 +#: .\models.py:1749 msgid "Can View Ticket?" msgstr "Est-il possible de voir le ticket ?" -#: .\models.py:1691 +#: .\models.py:1752 msgid "Can this CC login to view the ticket details?" msgstr "" "Le destinataire en copie peut-il se connecter pour voir les détails du " "ticket ?" -#: .\models.py:1695 +#: .\models.py:1756 msgid "Can Update Ticket?" msgstr "Est-il possible de mettre à jour le ticket ?" -#: .\models.py:1698 +#: .\models.py:1759 msgid "Can this CC login and update the ticket?" msgstr "" "Le destinataire en copie peut-il se connecter et mettre à jour le ticket ?" -#: .\models.py:1735 +#: .\models.py:1796 msgid "Field Name" msgstr "Nom du champ" -#: .\models.py:1736 +#: .\models.py:1797 msgid "" "As used in the database and behind the scenes. Must be unique and consist of " "only lowercase letters with no punctuation." @@ -1246,87 +1274,87 @@ msgstr "" "Utilisé dans la base de données et dans les coulisses. Doit être unique et " "se composer de lettres minuscules sans ponctuation." -#: .\models.py:1742 +#: .\models.py:1803 msgid "Label" msgstr "Label" -#: .\models.py:1744 +#: .\models.py:1805 msgid "The display label for this field" msgstr "Le label affiché pour ce champ" -#: .\models.py:1748 +#: .\models.py:1809 msgid "Help Text" msgstr "Texte d'aide" -#: .\models.py:1749 +#: .\models.py:1810 msgid "Shown to the user when editing the ticket" msgstr "Montré à l'utilisateur lors de l'édition du ticket" -#: .\models.py:1755 +#: .\models.py:1816 msgid "Character (single line)" msgstr "Caractère (une seule ligne)" -#: .\models.py:1756 +#: .\models.py:1817 msgid "Text (multi-line)" msgstr "Texte (multi-ligne)" -#: .\models.py:1757 +#: .\models.py:1818 msgid "Integer" msgstr "Entier" -#: .\models.py:1758 +#: .\models.py:1819 msgid "Decimal" msgstr "Décimal" -#: .\models.py:1759 +#: .\models.py:1820 msgid "List" msgstr "Liste" -#: .\models.py:1760 +#: .\models.py:1821 msgid "Boolean (checkbox yes/no)" msgstr "Booléen (case à cocher oui / non)" -#: .\models.py:1762 +#: .\models.py:1823 msgid "Time" msgstr "Heure" -#: .\models.py:1763 +#: .\models.py:1824 msgid "Date & Time" msgstr "Date & Heure" -#: .\models.py:1765 +#: .\models.py:1826 msgid "URL" msgstr "URL" -#: .\models.py:1766 +#: .\models.py:1827 msgid "IP Address" msgstr "Adresse IP" -#: .\models.py:1771 +#: .\models.py:1832 msgid "Data Type" msgstr "Type de données" -#: .\models.py:1773 +#: .\models.py:1834 msgid "Allows you to restrict the data entered into this field" msgstr "Permet de restreindre les données saisies dans ce domaine" -#: .\models.py:1778 +#: .\models.py:1839 msgid "Maximum Length (characters)" msgstr "Longueur maximale (caractères)" -#: .\models.py:1784 +#: .\models.py:1845 msgid "Decimal Places" msgstr "Décimales" -#: .\models.py:1785 +#: .\models.py:1846 msgid "Only used for decimal fields" msgstr "Utilisé uniquement pour les champs décimaux" -#: .\models.py:1791 +#: .\models.py:1852 msgid "Add empty first choice to List?" msgstr "Ajouter un premier choix à la liste ?" -#: .\models.py:1793 +#: .\models.py:1854 msgid "" "Only for List: adds an empty first entry to the choices list, which enforces " "that the user makes an active choice." @@ -1334,80 +1362,124 @@ msgstr "" "Seulement pour la liste: ajoute une première entrée vide dans la liste des " "choix, ce qui impose à l'utilisateur de faire un choix actif." -#: .\models.py:1798 +#: .\models.py:1859 msgid "List Values" msgstr "Valeurs de la liste" -#: .\models.py:1799 +#: .\models.py:1860 msgid "For list fields only. Enter one option per line." msgstr "Pour les champs de la liste seulement. Entrez une option par ligne." -#: .\models.py:1805 +#: .\models.py:1866 msgid "Ordering" msgstr "Commande" -#: .\models.py:1806 +#: .\models.py:1868 msgid "Lower numbers are displayed first; higher numbers are listed later" msgstr "" "Les plus petits nombres sont affichés en premiers ; les plus élevés sont " "listés après." -#: .\models.py:1819 +#: .\models.py:1882 msgid "Required?" msgstr "Requis ?" -#: .\models.py:1820 +#: .\models.py:1883 msgid "Does the user have to enter a value for this field?" msgstr "L'utilisateur doit-il entrer une valeur pour ce champ ?" -#: .\models.py:1825 +#: .\models.py:1888 msgid "Staff Only?" msgstr "Equipe uniquement ?" -#: .\models.py:1826 +#: .\models.py:1889 msgid "" "If this is ticked, then the public submission form will NOT show this field" msgstr "" "Si cette option est cochée, le formulaire de soumission public ne pourra pas " "afficher ce champs" -#: .\models.py:1837 +#: .\models.py:1900 msgid "Custom field" msgstr "Champ personnalisé" -#: .\models.py:1838 +#: .\models.py:1901 msgid "Custom fields" msgstr "Champs personnalisés" -#: .\models.py:1861 +#: .\models.py:1970 +msgid "Not defined" +msgstr "Non définie" + +#: .\models.py:1974 msgid "Ticket custom field value" msgstr "Valeur champs personnalisé billet" -#: .\models.py:1862 +#: .\models.py:1975 msgid "Ticket custom field values" msgstr "Valeur champs personnalisé billet" -#: .\models.py:1873 +#: .\models.py:1986 msgid "Ticket dependency" msgstr "Dépendance du ticket" -#: .\models.py:1874 +#: .\models.py:1987 msgid "Ticket dependencies" msgstr "Dépendances du ticket" -#: .\models.py:1886 +#: .\models.py:1999 msgid "Depends On Ticket" msgstr "Dépend du ticket" -#: .\query.py:203 +#: .\models.py:2022 +msgid "Task List" +msgstr "Liste de tâches" + +#: .\models.py:2025 +msgid "Checklist Template" +msgstr "Modèle de checklist" + +#: .\models.py:2026 +#: .\templates\helpdesk\checklist_template_confirm_delete.html:12 +#: .\templates\helpdesk\checklist_templates.html:5 +#: .\templates\helpdesk\checklist_templates.html:11 +#: .\templates\helpdesk\system_settings.html:21 +msgid "Checklist Templates" +msgstr "Modèles de checklist" + +#: .\models.py:2045 .\models.py:2068 +msgid "Checklist" +msgstr "Checklist" + +#: .\models.py:2046 .\templates\helpdesk\ticket_desc_table.html:175 +msgid "Checklists" +msgstr "Checklists" + +#: .\models.py:2076 +msgid "Completion Date" +msgstr "Checklists" + +#: .\models.py:2081 .\templates\helpdesk\checklist_form.html:48 +msgid "Position" +msgstr "Position" + +#: .\models.py:2088 +msgid "Checklist Task" +msgstr "Tâche d'une checklist" + +#: .\models.py:2089 +msgid "Checklist Tasks" +msgstr "Tâches des chechlists" + +#: .\query.py:174 msgid "No text" msgstr "Pas de texte" -#: .\query.py:204 +#: .\query.py:179 msgid "View ticket" msgstr "Voir ticket" -#: .\query.py:206 +#: .\query.py:182 msgid "Messages" msgstr "Messages" @@ -1438,9 +1510,107 @@ msgstr "Toute l'Activité Récente" msgid "Unassigned Tickets" msgstr "Tickets non-assignés" +#: .\templates\helpdesk\checklist_confirm_delete.html:5 +#: .\templates\helpdesk\checklist_confirm_delete.html:23 +msgid "Delete Checklist" +msgstr "Supprimer la checklist" + +#: .\templates\helpdesk\checklist_confirm_delete.html:29 +msgid "Are you sure your want to delete checklist" +msgstr "Êtes-vous certain de vouloir supprimer la checklist" + +#: .\templates\helpdesk\checklist_confirm_delete.html:33 +#: .\templates\helpdesk\checklist_template_confirm_delete.html:35 +#: .\templates\helpdesk\ticket_attachment_del.html:11 +#: .\templates\helpdesk\ticket_cc_del.html:25 +#: .\templates\helpdesk\ticket_dependency_del.html:21 +msgid "Don't Delete" +msgstr "Ne pas supprimer" + +#: .\templates\helpdesk\checklist_confirm_delete.html:37 +#: .\templates\helpdesk\checklist_template_confirm_delete.html:39 +#: .\templates\helpdesk\ticket_attachment_del.html:14 +#: .\templates\helpdesk\ticket_dependency_del.html:24 +msgid "Yes, I Understand - Delete" +msgstr "Oui, je comprends - Supprimer" + +#: .\templates\helpdesk\checklist_form.html:5 +#: .\templates\helpdesk\checklist_form.html:21 +msgid "Edit Checklist" +msgstr "Editer la checklist" + +#: .\templates\helpdesk\checklist_form.html:24 +msgid "Delete checklist" +msgstr "Supprimer la checklist" + +#: .\templates\helpdesk\checklist_form.html:50 +msgid "Delete?" +msgstr "Supprimer ?" + +#: .\templates\helpdesk\checklist_form.html:61 +msgid "Add task" +msgstr "Ajouter une tâche" + +#: .\templates\helpdesk\checklist_form.html:66 +#: .\templates\helpdesk\edit_ticket.html:37 +msgid "Cancel Changes" +msgstr "Annuler les changements" + +#: .\templates\helpdesk\checklist_form.html:70 +#: .\templates\helpdesk\edit_ticket.html:35 +msgid "Save Changes" +msgstr "Sauvegarder les changements" + +#: .\templates\helpdesk\checklist_template_confirm_delete.html:5 +#: .\templates\helpdesk\checklist_template_confirm_delete.html:25 +msgid "Delete Checklist Template" +msgstr "Supprimer le modèle de checklist" + +#: .\templates\helpdesk\checklist_template_confirm_delete.html:9 +#: .\templates\helpdesk\checklist_templates.html:9 +#: .\templates\helpdesk\email_ignore_list.html:7 +#: .\templates\helpdesk\navigation-header.html:58 +#: .\templates\helpdesk\system_settings.html:15 +msgid "System Settings" +msgstr "Paramètres Systèmes" + +#: .\templates\helpdesk\checklist_template_confirm_delete.html:31 +msgid "Are you sure your want to delete checklist template" +msgstr "Êtes-vous certain de vouloir supprimer le modèle de checklist" + +#: .\templates\helpdesk\checklist_templates.html:15 +msgid "Maintain checklist templates" +msgstr "Gérer les modèles de checklist" + +#: .\templates\helpdesk\checklist_templates.html:21 +msgid "Edit checklist template" +msgstr "Editer le modèle de checklist" + +#: .\templates\helpdesk\checklist_templates.html:23 +msgid "Create new checklist template" +msgstr "Créer un nouveau modèle de checklist" + +#: .\templates\helpdesk\checklist_templates.html:50 +msgid "Add another task" +msgstr "Ajouter une autre tâche" + +#: .\templates\helpdesk\checklist_templates.html:57 +#: .\templates\helpdesk\ticket_cc_add.html:71 +#: .\templates\helpdesk\ticket_cc_add.html:95 +msgid "Cancel" +msgstr "Annuler" + +#: .\templates\helpdesk\checklist_templates.html:62 +msgid "Save checklist template" +msgstr "Sauvegarder le modèle de checklist" + +#: .\templates\helpdesk\checklist_templates.html:83 +msgid "tasks" +msgstr "tâches" + #: .\templates\helpdesk\confirm_delete_saved_query.html:7 #: .\templates\helpdesk\confirm_delete_saved_query.html:10 -#: .\templates\helpdesk\ticket_list.html:225 +#: .\templates\helpdesk\ticket_list.html:234 msgid "Delete Saved Query" msgstr "Supprimer la requête enregistrée" @@ -1491,13 +1661,13 @@ msgid "Submit a Ticket" msgstr "Soumettre un Ticket" #: .\templates\helpdesk\create_ticket.html:21 -#: .\templates\helpdesk\edit_ticket.html:21 +#: .\templates\helpdesk\edit_ticket.html:22 #: .\templates\helpdesk\public_create_ticket_base.html:7 msgid "Unless otherwise stated, all fields are required." msgstr "Sauf mention contraire, tous les champs sont requis." #: .\templates\helpdesk\create_ticket.html:22 -#: .\templates\helpdesk\edit_ticket.html:21 +#: .\templates\helpdesk\edit_ticket.html:23 #: .\templates\helpdesk\public_create_ticket_base.html:8 msgid "Please provide as descriptive a title and description as possible." msgstr "" @@ -1517,7 +1687,7 @@ msgid "Helpdesk Dashboard" msgstr "Tableau de bord Helpdesk" #: .\templates\helpdesk\dashboard.html:9 .\templates\helpdesk\kb_index.html:9 -#: .\templates\helpdesk\ticket_list.html:24 +#: .\templates\helpdesk\ticket_list.html:29 msgid "Overview" msgstr "Aperçu" @@ -1535,7 +1705,7 @@ msgstr "" msgid "All Tickets submitted by you" msgstr "Tous les tickets que vous avez soumis" -#: .\templates\helpdesk\dashboard.html:27 .\views\staff.py:111 +#: .\templates\helpdesk\dashboard.html:27 .\views\staff.py:139 msgid "atrbcu_page" msgstr "page_tickets_soumis" @@ -1547,7 +1717,7 @@ msgstr "Tickets ouverts qui vous sont assignés (vous travaillez sur ce ticket)" msgid "You have no tickets assigned to you." msgstr "Vous n'avez aucun ticket qui vous est assigné." -#: .\templates\helpdesk\dashboard.html:33 .\views\staff.py:109 +#: .\templates\helpdesk\dashboard.html:33 .\views\staff.py:136 msgid "ut_page" msgstr "page_tickets_utilisateur" @@ -1555,7 +1725,7 @@ msgstr "page_tickets_utilisateur" msgid "Closed & resolved Tickets you used to work on" msgstr "Les tickets fermés et résolus sur lesquels vous avez travaillé." -#: .\templates\helpdesk\dashboard.html:40 .\views\staff.py:110 +#: .\templates\helpdesk\dashboard.html:40 .\views\staff.py:137 msgid "utcr_page" msgstr "page_tickets_utilisateur_ferme_resolu" @@ -1576,20 +1746,20 @@ msgstr "" "em>) ? Toutes les traces associées, à savoir les relances, les pièces " "jointes et les mises à jour seront irrémédiablement supprimés." -#: .\templates\helpdesk\edit_ticket.html:3 -#: .\templates\helpdesk\edit_ticket.html:12 +#: .\templates\helpdesk\edit_ticket.html:5 +#: .\templates\helpdesk\edit_ticket.html:14 msgid "Edit Ticket" msgstr "Editer le ticket" -#: .\templates\helpdesk\edit_ticket.html:19 +#: .\templates\helpdesk\edit_ticket.html:20 msgid "Edit a Ticket" msgstr "Modification du ticket" -#: .\templates\helpdesk\edit_ticket.html:23 +#: .\templates\helpdesk\edit_ticket.html:26 msgid "Note" msgstr "Note" -#: .\templates\helpdesk\edit_ticket.html:23 +#: .\templates\helpdesk\edit_ticket.html:27 msgid "" "Editing a ticket does not send an e-mail to the ticket owner or " "submitter. No new details should be entered, this form should only be used " @@ -1600,13 +1770,9 @@ msgstr "" "juste être utilisé pour corriger des informations incorrectes ou nettoyer la " "soumission." -#: .\templates\helpdesk\edit_ticket.html:43 -msgid "Save Changes" -msgstr "Sauvegarder les changements" - -#: .\templates\helpdesk\edit_ticket.html:44 -msgid "Cancel Changes" -msgstr "Annuler les changements" +#: .\templates\helpdesk\edit_ticket.html:29 +msgid "Error: " +msgstr "Erreur : " #: .\templates\helpdesk\email_ignore_add.html:3 #: .\templates\helpdesk\email_ignore_add.html:9 @@ -1662,11 +1828,11 @@ msgid "Stop Ignoring It" msgstr "Arrêter de l'ignorer" #: .\templates\helpdesk\email_ignore_list.html:3 -#: .\templates\helpdesk\email_ignore_list.html:15 +#: .\templates\helpdesk\email_ignore_list.html:22 msgid "Ignored E-Mail Addresses" msgstr "Liste des adresses e-mail ignorées" -#: .\templates\helpdesk\email_ignore_list.html:5 +#: .\templates\helpdesk\email_ignore_list.html:12 msgid "" "\n" "

Ignored E-Mail Addresses

\n" @@ -1682,39 +1848,39 @@ msgstr "" "traitement du courrier électronique entrant. Vous pouvez ajouter une adresse " "e-mail à la liste ou supprimer l'un des éléments ci-dessous, au besoin.

" -#: .\templates\helpdesk\email_ignore_list.html:19 +#: .\templates\helpdesk\email_ignore_list.html:26 msgid "Add an Email" msgstr "Ajouter un email" -#: .\templates\helpdesk\email_ignore_list.html:26 +#: .\templates\helpdesk\email_ignore_list.html:33 msgid "Date Added" msgstr "Date ajoutée" -#: .\templates\helpdesk\email_ignore_list.html:28 +#: .\templates\helpdesk\email_ignore_list.html:35 msgid "Keep in mailbox?" msgstr "Conserver dans la boîte aux lettres ?" -#: .\templates\helpdesk\email_ignore_list.html:29 -#: .\templates\helpdesk\email_ignore_list.html:40 +#: .\templates\helpdesk\email_ignore_list.html:36 +#: .\templates\helpdesk\email_ignore_list.html:47 #: .\templates\helpdesk\include\unassigned.html:29 -#: .\templates\helpdesk\include\unassigned.html:69 +#: .\templates\helpdesk\include\unassigned.html:70 #: .\templates\helpdesk\ticket_cc_list.html:40 #: .\templates\helpdesk\ticket_cc_list.html:64 -#: .\templates\helpdesk\ticket_desc_table.html:16 -#: .\templates\helpdesk\ticket_list.html:98 +#: .\templates\helpdesk\ticket_desc_table.html:22 +#: .\templates\helpdesk\ticket_list.html:105 msgid "Delete" msgstr "Supprimer" -#: .\templates\helpdesk\email_ignore_list.html:38 -#: .\templates\helpdesk\ticket_list.html:82 +#: .\templates\helpdesk\email_ignore_list.html:45 +#: .\templates\helpdesk\ticket_list.html:89 msgid "All" msgstr "Tout" -#: .\templates\helpdesk\email_ignore_list.html:39 +#: .\templates\helpdesk\email_ignore_list.html:46 msgid "Keep" msgstr "Conserver" -#: .\templates\helpdesk\email_ignore_list.html:56 +#: .\templates\helpdesk\email_ignore_list.html:63 msgid "" "Note: If the 'Keep' option is not selected, emails sent " "from that address will be deleted permanently." @@ -1749,7 +1915,7 @@ msgid "Ctrl-click to select multiple options" msgstr "Ctrl-click pour sélectionner plusieurs options" #: .\templates\helpdesk\filters\keywords.html:4 -#: .\templates\helpdesk\ticket_list.html:174 +#: .\templates\helpdesk\ticket_list.html:183 msgid "Keywords" msgstr "Mots-clés" @@ -1768,10 +1934,6 @@ msgstr "" msgid "Owner(s)" msgstr "Propriétaire(s)" -#: .\templates\helpdesk\filters\owner.html:17 -msgid "(ME)" -msgstr "(MOI)" - #: .\templates\helpdesk\filters\owner.html:25 msgid "Ctrl-Click to select multiple options" msgstr "Ctrl-Click pour sélectionner plusieurs options" @@ -1781,15 +1943,15 @@ msgid "Queue(s)" msgstr "File(s)" #: .\templates\helpdesk\filters\sorting.html:5 -#: .\templates\helpdesk\ticket_list.html:162 +#: .\templates\helpdesk\ticket_list.html:171 msgid "Sorting" msgstr "Tri" #: .\templates\helpdesk\filters\sorting.html:25 -#: .\templates\helpdesk\ticket.html:176 -#: .\templates\helpdesk\ticket_list.html:70 -#: .\templates\helpdesk\ticket_list.html:165 .\views\staff.py:635 -#: .\views\staff.py:869 +#: .\templates\helpdesk\ticket.html:175 +#: .\templates\helpdesk\ticket_list.html:77 +#: .\templates\helpdesk\ticket_list.html:174 .\views\staff.py:843 +#: .\views\staff.py:1079 msgid "Owner" msgstr "Propriétaire" @@ -1851,31 +2013,31 @@ msgid "You do not have any pending tickets." msgstr "Vous n'avez aucun tickets en attente." #: .\templates\helpdesk\include\unassigned.html:6 -#: .\templates\helpdesk\include\unassigned.html:46 +#: .\templates\helpdesk\include\unassigned.html:47 msgid "(pick up a ticket if you start to work on it)" msgstr "(assignez vous un ticket si vous commencez à travailler dessus)" #: .\templates\helpdesk\include\unassigned.html:17 -#: .\templates\helpdesk\include\unassigned.html:57 +#: .\templates\helpdesk\include\unassigned.html:58 msgid "Actions" msgstr "Actions" #: .\templates\helpdesk\include\unassigned.html:28 -#: .\templates\helpdesk\include\unassigned.html:68 +#: .\templates\helpdesk\include\unassigned.html:69 msgid "Take" msgstr "Prendre" #: .\templates\helpdesk\include\unassigned.html:33 -#: .\templates\helpdesk\include\unassigned.html:73 +#: .\templates\helpdesk\include\unassigned.html:74 #: .\templates\helpdesk\report_index.html:61 msgid "There are no unassigned tickets." msgstr "Il n'y a aucun ticket non assigné." -#: .\templates\helpdesk\include\unassigned.html:46 +#: .\templates\helpdesk\include\unassigned.html:47 msgid "KBItem:" msgstr "Objet de la Base de Connaissance" -#: .\templates\helpdesk\include\unassigned.html:46 +#: .\templates\helpdesk\include\unassigned.html:47 msgid "Team:" msgstr "Équipe :" @@ -1897,12 +2059,22 @@ msgstr "Base de connaissance" msgid "open tickets" msgstr "Tickets ouverts" -#: .\templates\helpdesk\kb_category_base.html:39 -#: .\templates\helpdesk\kb_category_base.html:60 +#: .\templates\helpdesk\kb_category_base.html:40 +#: .\templates\helpdesk\kb_category_base.html:65 msgid "Contact a human" msgstr "Contacter un humain" -#: .\templates\helpdesk\kb_category_base.html:44 +#: .\templates\helpdesk\kb_category_base.html:42 +#: .\templates\helpdesk\kb_category_base.html:67 +msgid "Create New Ticket" +msgstr "Créer un nouveau ticket" + +#: .\templates\helpdesk\kb_category_base.html:42 +#: .\templates\helpdesk\kb_category_base.html:67 +msgid " Queue: " +msgstr "File : " + +#: .\templates\helpdesk\kb_category_base.html:48 #, python-format msgid "%(recommendations)s people found this answer useful of %(votes)s" msgstr "" @@ -1937,7 +2109,7 @@ msgstr "" "Entrez un mot clé ou un numéro de ticket pour aller directement à ce ticket." #: .\templates\helpdesk\navigation-header.html:21 -#: .\templates\helpdesk\ticket_list.html:118 +#: .\templates\helpdesk\ticket_list.html:125 msgid "Go" msgstr "Go" @@ -1952,11 +2124,6 @@ msgstr "Flux RSS" msgid "Change password" msgstr "Changer le mot de passe" -#: .\templates\helpdesk\navigation-header.html:58 -#: .\templates\helpdesk\system_settings.html:15 -msgid "System Settings" -msgstr "Paramètres Systèmes" - #: .\templates\helpdesk\navigation-header.html:61 #: .\templates\helpdesk\navigation-header.html:80 msgid "Logout" @@ -2081,7 +2248,7 @@ msgid "Queue: %(queue_name)s" msgstr "File : %(queue_name)s " #: .\templates\helpdesk\public_view_ticket.html:14 -#: .\templates\helpdesk\ticket_desc_table.html:30 +#: .\templates\helpdesk\ticket_desc_table.html:70 msgid "Submitted On" msgstr "Soumis le" @@ -2094,34 +2261,34 @@ msgid "Tags" msgstr "Tags" #: .\templates\helpdesk\public_view_ticket.html:57 -#: .\templates\helpdesk\ticket_desc_table.html:100 +#: .\templates\helpdesk\ticket_desc_table.html:244 msgid "Accept and Close" msgstr "Accepter et Fermer" #: .\templates\helpdesk\public_view_ticket.html:66 -#: .\templates\helpdesk\ticket.html:42 +#: .\templates\helpdesk\ticket.html:39 msgid "Follow-Ups" msgstr "Suivis" #: .\templates\helpdesk\public_view_ticket.html:74 -#: .\templates\helpdesk\ticket.html:57 +#: .\templates\helpdesk\ticket.html:54 #, python-format msgid "Changed %(field)s from %(old_value)s to %(new_value)s." msgstr "Changé %(field)s de %(old_value)s à %(new_value)s." #: .\templates\helpdesk\public_view_ticket.html:92 -#: .\templates\helpdesk\ticket.html:104 +#: .\templates\helpdesk\ticket.html:101 msgid "Use a Pre-set Reply" msgstr "Utiliser une réponse pré-enregistré" #: .\templates\helpdesk\public_view_ticket.html:92 -#: .\templates\helpdesk\ticket.html:104 .\templates\helpdesk\ticket.html:153 -#: .\templates\helpdesk\ticket.html:161 +#: .\templates\helpdesk\ticket.html:101 .\templates\helpdesk\ticket.html:150 +#: .\templates\helpdesk\ticket.html:159 msgid "(Optional)" msgstr "(Optionnel)" #: .\templates\helpdesk\public_view_ticket.html:94 -#: .\templates\helpdesk\ticket.html:106 +#: .\templates\helpdesk\ticket.html:103 msgid "" "Selecting a pre-set reply will over-write your comment below. You can then " "modify the pre-set reply to your liking before saving this update." @@ -2131,12 +2298,12 @@ msgstr "" "d'enregistrer cette mise à jour." #: .\templates\helpdesk\public_view_ticket.html:97 -#: .\templates\helpdesk\ticket.html:109 +#: .\templates\helpdesk\ticket.html:106 msgid "Comment / Resolution" msgstr "Commentaire / Solution" #: .\templates\helpdesk\public_view_ticket.html:99 -#: .\templates\helpdesk\ticket.html:111 +#: .\templates\helpdesk\ticket.html:108 msgid "" "You can insert ticket and queue details in your message. For more " "information, see the context help page." @@ -2146,7 +2313,7 @@ msgstr "" "contextuelle ." #: .\templates\helpdesk\public_view_ticket.html:101 -#: .\templates\helpdesk\ticket.html:114 +#: .\templates\helpdesk\ticket.html:111 msgid "" "This ticket cannot be resolved or closed until the tickets it depends on are " "resolved." @@ -2155,22 +2322,22 @@ msgstr "" "dépend n'ont pas été résolus." #: .\templates\helpdesk\public_view_ticket.html:136 -#: .\templates\helpdesk\ticket.html:189 +#: .\templates\helpdesk\ticket.html:222 msgid "Attach File(s) »" msgstr "Attacher des fichiers »" #: .\templates\helpdesk\public_view_ticket.html:141 -#: .\templates\helpdesk\ticket.html:194 +#: .\templates\helpdesk\ticket.html:227 msgid "Attach a File" msgstr "Joindre un fichier" #: .\templates\helpdesk\public_view_ticket.html:146 -#: .\templates\helpdesk\ticket.html:200 .\templates\helpdesk\ticket.html:263 +#: .\templates\helpdesk\ticket.html:233 .\templates\helpdesk\ticket.html:338 msgid "No files selected." msgstr "Aucun fichier sélectionné" #: .\templates\helpdesk\public_view_ticket.html:155 -#: .\templates\helpdesk\ticket.html:209 +#: .\templates\helpdesk\ticket.html:242 msgid "Update This Ticket" msgstr "Mettre à jour ce Ticket" @@ -2297,7 +2464,7 @@ msgid "for detailed average by month." msgstr "pour la moyenne par mois détaillé" #: .\templates\helpdesk\report_index.html:48 -#: .\templates\helpdesk\ticket.html:161 +#: .\templates\helpdesk\ticket.html:159 msgid "Time spent" msgstr "Temps passé" @@ -2332,7 +2499,7 @@ msgstr "par Mois" msgid "Reports By Queue" msgstr "Rapports par File" -#: .\templates\helpdesk\report_index.html:92 .\views\staff.py:1453 +#: .\templates\helpdesk\report_index.html:92 .\views\staff.py:1788 msgid "Days until ticket closed by Month" msgstr "Jours avant fermeture d'un ticket par mois" @@ -2448,27 +2615,27 @@ msgstr "" msgid "E-Mail Ignore list" msgstr "Liste des adresses mails ignorées." -#: .\templates\helpdesk\system_settings.html:21 +#: .\templates\helpdesk\system_settings.html:22 msgid "Maintain Queues" msgstr "Gérer les files" -#: .\templates\helpdesk\system_settings.html:22 +#: .\templates\helpdesk\system_settings.html:23 msgid "Maintain Pre-Set Replies" msgstr "Gérer les réponses pré-définies" -#: .\templates\helpdesk\system_settings.html:23 +#: .\templates\helpdesk\system_settings.html:25 msgid "Maintain Knowledgebase Categories" msgstr "Gérer les catégories de la Base de Connaissance" -#: .\templates\helpdesk\system_settings.html:24 +#: .\templates\helpdesk\system_settings.html:26 msgid "Maintain Knowledgebase Items" msgstr "Gérer la Base de Connaissance" -#: .\templates\helpdesk\system_settings.html:25 +#: .\templates\helpdesk\system_settings.html:28 msgid "Maintain E-Mail Templates" msgstr "Gérer les templates e-mail" -#: .\templates\helpdesk\system_settings.html:26 +#: .\templates\helpdesk\system_settings.html:29 msgid "Maintain Users" msgstr "Gérer les utilisateurs" @@ -2476,49 +2643,96 @@ msgstr "Gérer les utilisateurs" msgid "View Ticket Details" msgstr "Voir les détails du ticket" -#: .\templates\helpdesk\ticket.html:34 +#: .\templates\helpdesk\ticket.html:31 msgid "This ticket has been merged into ticket" msgstr "Ce ticket a été fusionné dans le ticket." -#: .\templates\helpdesk\ticket.html:49 +#: .\templates\helpdesk\ticket.html:46 msgid "time spent" msgstr "temps passé" -#: .\templates\helpdesk\ticket.html:49 +#: .\templates\helpdesk\ticket.html:46 msgid "Private" msgstr "Privé" -#: .\templates\helpdesk\ticket.html:96 +#: .\templates\helpdesk\ticket.html:93 msgid "Respond to this ticket" msgstr "Répondre à ce ticket" -#: .\templates\helpdesk\ticket.html:153 +#: .\templates\helpdesk\ticket.html:150 msgid "Is this update public?" msgstr "Cette mise à jour est-elle publique ?" -#: .\templates\helpdesk\ticket.html:155 +#: .\templates\helpdesk\ticket.html:152 msgid "Yes, make this update public." msgstr "Oui, rendre publique cette réponse" -#: .\templates\helpdesk\ticket.html:156 +#: .\templates\helpdesk\ticket.html:153 msgid "" "If this is public, the submitter will be e-mailed your comment or resolution." msgstr "" "Si elle est public, l'émetteur recevra vos commentaires ou la solution par " "courriel." -#: .\templates\helpdesk\ticket.html:167 +#: .\templates\helpdesk\ticket.html:166 msgid "Change Further Details »" msgstr "Faire d'autres changement »" -#: .\templates\helpdesk\ticket.html:177 +#: .\templates\helpdesk\ticket.html:176 msgid "Unassign" msgstr "Non assigné" -#: .\templates\helpdesk\ticket.html:197 +#: .\templates\helpdesk\ticket.html:191 +msgid "Update checklists" +msgstr "Mettre à jour les checklists" + +#: .\templates\helpdesk\ticket.html:206 +#: .\templates\helpdesk\ticket_desc_table.html:198 +msgid "Completed on" +msgstr "Complété le" + +#: .\templates\helpdesk\ticket.html:230 msgid "Add Another File" msgstr "Ajouter un autre fichier" +#: .\templates\helpdesk\ticket.html:255 +msgid "Add a new checklist" +msgstr "Ajouter une nouvelle checklist" + +#: .\templates\helpdesk\ticket.html:256 +#: .\templates\helpdesk\ticket_list.html:107 +msgid "Close" +msgstr "Fermé" + +#: .\templates\helpdesk\ticket.html:261 +msgid "" +"You can select a template to generate a checklist with a predefined set of " +"tasks." +msgstr "" +"Vous pouvez sélectionner un modèle pour générer une checklist avec une liste " +"prédéfinie de tâches." + +#: .\templates\helpdesk\ticket.html:262 +msgid "Ignore it and only give a name to create an empty checklist." +msgstr "" +"Ignorez le champ et renseignez seulement un nom pour créer une checklist vide." + +#: .\templates\helpdesk\ticket.html:267 +msgid "Manage templates" +msgstr "Gérer les modèles" + +#: .\templates\helpdesk\ticket.html:269 +msgid "Add" +msgstr "Ajouter" + +#: .\templates\helpdesk\ticket.html:320 +msgid "" +"If you want to update state of checklist tasks, please do a Follow-Up " +"response and click on \"Update checklists\"" +msgstr "" +"Si vous souhaitez mettre à jour l'état d'une tâche, veuillez ajouter une " +"réponse de suivi et cliquez sur \"Mettre à jour les checklists\"" + #: .\templates\helpdesk\ticket_attachment_del.html:3 msgid "Delete Ticket Attachment" msgstr "Supprimer le fichier joint au ticket" @@ -2541,17 +2755,6 @@ msgstr "" "la base de données, mais le fichier en lui-même continuera d'exister sur le " "serveur.

\n" -#: .\templates\helpdesk\ticket_attachment_del.html:11 -#: .\templates\helpdesk\ticket_cc_del.html:25 -#: .\templates\helpdesk\ticket_dependency_del.html:21 -msgid "Don't Delete" -msgstr "Ne pas supprimer" - -#: .\templates\helpdesk\ticket_attachment_del.html:14 -#: .\templates\helpdesk\ticket_dependency_del.html:24 -msgid "Yes, I Understand - Delete" -msgstr "Oui, je comprends - Supprimer" - #: .\templates\helpdesk\ticket_cc_add.html:5 #: .\templates\helpdesk\ticket_cc_add.html:21 msgid "Add Ticket CC" @@ -2589,11 +2792,6 @@ msgstr "Ajouter un email" msgid "Save Ticket CC" msgstr "CC sauvegarder billet" -#: .\templates\helpdesk\ticket_cc_add.html:71 -#: .\templates\helpdesk\ticket_cc_add.html:95 -msgid "Cancel" -msgstr "Annuler" - #: .\templates\helpdesk\ticket_cc_add.html:76 msgid "Add User" msgstr "Ajouter un utilisateur" @@ -2720,37 +2918,61 @@ msgstr "" "\n" "

Are you sure you wish to remove the dependency on this ticket ?

\n" -#: .\templates\helpdesk\ticket_desc_table.html:13 +#: .\templates\helpdesk\ticket_desc_table.html:16 #, python-format msgid "Queue: %(queue)s" msgstr "File: %(queue)s" -#: .\templates\helpdesk\ticket_desc_table.html:15 +#: .\templates\helpdesk\ticket_desc_table.html:19 msgid "Edit" msgstr "Editer" -#: .\templates\helpdesk\ticket_desc_table.html:17 +#: .\templates\helpdesk\ticket_desc_table.html:28 msgid "Unhold" msgstr "Reprendre" -#: .\templates\helpdesk\ticket_desc_table.html:17 +#: .\templates\helpdesk\ticket_desc_table.html:35 msgid "Hold" msgstr "Pause" -#: .\templates\helpdesk\ticket_desc_table.html:27 -#: .\templates\helpdesk\ticket_list.html:69 +#: .\templates\helpdesk\ticket_desc_table.html:65 +#: .\templates\helpdesk\ticket_list.html:76 msgid "Due Date" msgstr "Date d'échéance" -#: .\templates\helpdesk\ticket_desc_table.html:34 +#: .\templates\helpdesk\ticket_desc_table.html:74 msgid "Assigned To" msgstr "Assigné à" -#: .\templates\helpdesk\ticket_desc_table.html:52 +#: .\templates\helpdesk\ticket_desc_table.html:78 +msgid "Assign this ticket to " +msgstr "Affecter ce ticket à " + +#: .\templates\helpdesk\ticket_desc_table.html:88 +msgid "Edit " +msgstr "Editer le profil de " + +#: .\templates\helpdesk\ticket_desc_table.html:88 +msgid " user profile" +msgstr "" + +#: .\templates\helpdesk\ticket_desc_table.html:92 +msgid "Display tickets filtered for " +msgstr "Afficher les tickets filtrés avec " + +#: .\templates\helpdesk\ticket_desc_table.html:92 +msgid " as a keyword" +msgstr " en tant que mot-clef" + +#: .\templates\helpdesk\ticket_desc_table.html:95 +msgid "Add email address for the ticket system to ignore." +msgstr "Ignorer cette adresse email" + +#: .\templates\helpdesk\ticket_desc_table.html:106 msgid "Copies To" msgstr "Copies à" -#: .\templates\helpdesk\ticket_desc_table.html:53 +#: .\templates\helpdesk\ticket_desc_table.html:109 msgid "" "Click here to add / remove people who should receive an e-mail whenever this " "ticket is updated." @@ -2758,7 +2980,7 @@ msgstr "" "Cliquez ici pour ajouter / supprimer des personnes qui pourrait recevoir un " "e-mail lorsque ce ticket est mis à jour." -#: .\templates\helpdesk\ticket_desc_table.html:53 +#: .\templates\helpdesk\ticket_desc_table.html:113 msgid "" "Click here to subscribe yourself to this ticket, if you want to receive an e-" "mail whenever this ticket is updated." @@ -2766,11 +2988,11 @@ msgstr "" "Cliquez ici pour souscrire à ce ticket si vous souhaitez recevoir un e-mail " "dès que ce dernier est mis à jour." -#: .\templates\helpdesk\ticket_desc_table.html:57 +#: .\templates\helpdesk\ticket_desc_table.html:123 msgid "Dependencies" msgstr "Dépendances" -#: .\templates\helpdesk\ticket_desc_table.html:59 +#: .\templates\helpdesk\ticket_desc_table.html:125 msgid "" "Click on 'Add Dependency', if you want to make this ticket dependent on " "another ticket. A ticket may not be closed until all tickets it depends on " @@ -2780,132 +3002,134 @@ msgstr "" "d'un autre. Un ticket ne peut être fermé tant que les tickets dont il dépend " "ne sont pas fermés." -#: .\templates\helpdesk\ticket_desc_table.html:61 +#: .\templates\helpdesk\ticket_desc_table.html:127 msgid "" "This ticket cannot be resolved until the following ticket(s) are resolved" msgstr "" "Ce ticket ne peut être résolu tant que le(s) ticket(s) suivant(s) n'ont pas " "été résolu(s)" -#: .\templates\helpdesk\ticket_desc_table.html:65 +#: .\templates\helpdesk\ticket_desc_table.html:131 msgid "This ticket has no dependencies." msgstr "Ce ticket ne dépend d'aucun autre." -#: .\templates\helpdesk\ticket_desc_table.html:68 +#: .\templates\helpdesk\ticket_desc_table.html:139 msgid "Total time spent" msgstr "Temps passé total" -#: .\templates\helpdesk\ticket_desc_table.html:73 +#: .\templates\helpdesk\ticket_desc_table.html:149 msgid "Knowlegebase item" msgstr "Élément de la base de connaissance" -#: .\templates\helpdesk\ticket_desc_table.html:107 +#: .\templates\helpdesk\ticket_desc_table.html:223 +msgid "Create new checklist" +msgstr "Créer une nouvelle checklist" + +#: .\templates\helpdesk\ticket_desc_table.html:258 msgid "Edit details" msgstr "Editer les détails" -#: .\templates\helpdesk\ticket_list.html:21 +#: .\templates\helpdesk\ticket_list.html:26 msgid "Saved Query" msgstr "Requête sauvegardée" -#: .\templates\helpdesk\ticket_list.html:34 +#: .\templates\helpdesk\ticket_list.html:40 msgid "Query Results" msgstr "Résultats de la requête" -#: .\templates\helpdesk\ticket_list.html:40 +#: .\templates\helpdesk\ticket_list.html:46 msgid "Table" msgstr "Table" -#: .\templates\helpdesk\ticket_list.html:47 +#: .\templates\helpdesk\ticket_list.html:53 msgid "Timeline" msgstr "Chronologie" -#: .\templates\helpdesk\ticket_list.html:71 +#: .\templates\helpdesk\ticket_list.html:78 msgid "Submitter" msgstr "Émetteur" -#: .\templates\helpdesk\ticket_list.html:72 +#: .\templates\helpdesk\ticket_list.html:79 msgid "Time Spent" msgstr "Temps Passé" -#: .\templates\helpdesk\ticket_list.html:73 +#: .\templates\helpdesk\ticket_list.html:80 msgid "KB item" msgstr "Objet de la Base de Connaissance" -#: .\templates\helpdesk\ticket_list.html:79 +#: .\templates\helpdesk\ticket_list.html:86 msgid "Select:" msgstr "Sélectionner :" -#: .\templates\helpdesk\ticket_list.html:90 +#: .\templates\helpdesk\ticket_list.html:97 msgid "Invert" msgstr "Inverser" -#: .\templates\helpdesk\ticket_list.html:95 +#: .\templates\helpdesk\ticket_list.html:102 msgid "With Selected Tickets:" msgstr "Avec les tickets sélectionnés :" -#: .\templates\helpdesk\ticket_list.html:97 +#: .\templates\helpdesk\ticket_list.html:104 msgid "Take (Assign to me)" msgstr "Prendre (m'assigner ce ticket)" -#: .\templates\helpdesk\ticket_list.html:99 +#: .\templates\helpdesk\ticket_list.html:106 msgid "Merge" msgstr "Fusionner" -#: .\templates\helpdesk\ticket_list.html:100 -msgid "Close" -msgstr "Fermé" - -#: .\templates\helpdesk\ticket_list.html:101 +#: .\templates\helpdesk\ticket_list.html:108 msgid "Close (Don't Send E-Mail)" msgstr "Fermer (ne pas envoyer l'e-mail)" -#: .\templates\helpdesk\ticket_list.html:102 +#: .\templates\helpdesk\ticket_list.html:109 msgid "Close (Send E-Mail)" msgstr "Fermer (envoyer l'e-mail)" -#: .\templates\helpdesk\ticket_list.html:104 +#: .\templates\helpdesk\ticket_list.html:111 msgid "Assign To" msgstr "Assigné à" -#: .\templates\helpdesk\ticket_list.html:105 +#: .\templates\helpdesk\ticket_list.html:112 msgid "Nobody (Unassign)" msgstr "Nul (non assigné)" -#: .\templates\helpdesk\ticket_list.html:110 +#: .\templates\helpdesk\ticket_list.html:117 msgid "Set KB Item" msgstr "Définir objet de la base de connaissance" -#: .\templates\helpdesk\ticket_list.html:111 +#: .\templates\helpdesk\ticket_list.html:118 msgid "No KB Item" msgstr "Pas d'objet de la base de connaissance" -#: .\templates\helpdesk\ticket_list.html:135 +#: .\templates\helpdesk\ticket_list.html:144 msgid "Query Selection" msgstr "Sélection de requêtes" -#: .\templates\helpdesk\ticket_list.html:146 +#: .\templates\helpdesk\ticket_list.html:155 msgid "Filters" msgstr "Filtres" -#: .\templates\helpdesk\ticket_list.html:156 +#: .\templates\helpdesk\ticket_list.html:165 msgid "Add filter" msgstr "Ajouter un filtre" -#: .\templates\helpdesk\ticket_list.html:177 +#: .\templates\helpdesk\ticket_list.html:186 msgid "Date Range" msgstr "Période temporelle" -#: .\templates\helpdesk\ticket_list.html:219 +#: .\templates\helpdesk\ticket_list.html:228 msgid "Apply Filters" msgstr "Appliquer les filtres" -#: .\templates\helpdesk\ticket_list.html:223 +#: .\templates\helpdesk\ticket_list.html:232 +#, python-format msgid "" "You are currently viewing saved query \"%(query_name)s\"." msgstr "" "Vous visionnez actuellement la requête \"%(query_name)s\"." -#: .\templates\helpdesk\ticket_list.html:231 +#: .\templates\helpdesk\ticket_list.html:240 +#, python-format msgid "" "Run a report on this " "query to see stats and charts for the data listed below." @@ -2914,12 +3138,12 @@ msgstr "" "cette requête pour voir les statistique et graphiques pour les données ci-" "dessous." -#: .\templates\helpdesk\ticket_list.html:245 -#: .\templates\helpdesk\ticket_list.html:267 +#: .\templates\helpdesk\ticket_list.html:254 +#: .\templates\helpdesk\ticket_list.html:276 msgid "Save Query" msgstr "Enregistrer la requête" -#: .\templates\helpdesk\ticket_list.html:257 +#: .\templates\helpdesk\ticket_list.html:266 msgid "" "This name appears in the drop-down list of saved queries. If you share your " "query, other users will see this name, so choose something clear and " @@ -2929,15 +3153,15 @@ msgstr "" "partagez votre requête, les autres utilisateurs verront ce nom, choisissez " "alors quelque chose de clair et représentatif !" -#: .\templates\helpdesk\ticket_list.html:259 +#: .\templates\helpdesk\ticket_list.html:268 msgid "Shared?" msgstr "Partagée ?" -#: .\templates\helpdesk\ticket_list.html:261 +#: .\templates\helpdesk\ticket_list.html:270 msgid "Yes, share this query with other users." msgstr "Oui, partager cette requête avec les autres utilisateurs." -#: .\templates\helpdesk\ticket_list.html:263 +#: .\templates\helpdesk\ticket_list.html:272 msgid "" "If you share this query, it will be visible by all other logged-in " "users." @@ -2945,19 +3169,19 @@ msgstr "" "Si vous partagez cette requête, elle sera visible par tous les " "autres utilisateurs connectés." -#: .\templates\helpdesk\ticket_list.html:281 +#: .\templates\helpdesk\ticket_list.html:290 msgid "Use Saved Query" msgstr "Utiliser la requête enregistrée" -#: .\templates\helpdesk\ticket_list.html:290 +#: .\templates\helpdesk\ticket_list.html:299 msgid "Query" msgstr "Requête" -#: .\templates\helpdesk\ticket_list.html:300 +#: .\templates\helpdesk\ticket_list.html:309 msgid "Run Query" msgstr "Exécuter la requête" -#: .\templates\helpdesk\ticket_list.html:328 +#: .\templates\helpdesk\ticket_list.html:346 msgid "No Tickets Match Your Selection" msgstr "Aucun ticket correspondant à votre sélection" @@ -3038,6 +3262,10 @@ msgstr "" "du centre d'assistance. Ces paramètres n'impactent pas les autres " "utilisateurs." +#: .\validators.py:36 +msgid "Unsupported file extension: " +msgstr "Extension de fichier non supportée : " + #: .\views\feeds.py:37 #, python-format msgid "Helpdesk: Open Tickets in queue %(queue)s for %(username)s" @@ -3071,7 +3299,7 @@ msgstr "Tickets Ouverts et Ré-ouverts qui sont non-assignés" msgid "Helpdesk: Recent Followups" msgstr "Helpdesk: Suivis Récents" -#: .\views\feeds.py:126 +#: .\views\feeds.py:127 msgid "" "Recent FollowUps, such as e-mail replies, comments, attachments and " "resolutions" @@ -3079,33 +3307,33 @@ msgstr "" "Suivis récents, tels que réponses e-mail, commentaires, pièces-jointes et " "solutions" -#: .\views\feeds.py:141 +#: .\views\feeds.py:142 #, python-format msgid "Helpdesk: Open Tickets in queue %(queue)s" msgstr "Helpdesk: Tickets Ouverts dans la file %(queue)s" -#: .\views\feeds.py:146 +#: .\views\feeds.py:147 #, python-format msgid "Open and Reopened Tickets in queue %(queue)s" msgstr "Tickets Ouverts et Ré-ouverts dans la file %(queue)s" -#: .\views\public.py:179 +#: .\views\public.py:193 msgid "Missing ticket ID or e-mail address. Please try again." msgstr "Ticket ID ou adresse e-mail manquant. Veuillez essayer de nouveau." -#: .\views\public.py:188 +#: .\views\public.py:204 msgid "Invalid ticket ID or e-mail address. Please try again." msgstr "Ticket ID ou adresse e-mail invalide. Veuillez essayer de nouveau." -#: .\views\public.py:204 +#: .\views\public.py:221 msgid "Submitter accepted resolution and closed ticket" msgstr "L'émetteur a accepté la solution et fermé le ticket." -#: .\views\staff.py:357 +#: .\views\staff.py:386 msgid "Accepted resolution and closed ticket" msgstr "Solution acceptée et ticket fermé" -#: .\views\staff.py:445 +#: .\views\staff.py:545 #, python-format msgid "" "When you add somebody on Cc, you must provide either a User or a valid " @@ -3114,54 +3342,58 @@ msgstr "" "Quand vous ajoutez quelqu'un en copie, vous devez soit renseigner un " "utilisateur soit une adresse mail valide. Email: %s" -#: .\views\staff.py:579 +#: .\views\staff.py:643 +msgid "Updated" +msgstr "Mis à jour" + +#: .\views\staff.py:807 #, python-format msgid "Assigned to %(username)s" msgstr "Assigné à %(username)s " -#: .\views\staff.py:605 -msgid "Updated" -msgstr "Mis à jour" +#: .\views\staff.py:889 .\views\staff.py:890 +msgid "To do" +msgstr "A faire" -#: .\views\staff.py:786 +#: .\views\staff.py:889 .\views\staff.py:890 +msgid "Completed" +msgstr "Terminée" + +#: .\views\staff.py:997 #, python-format msgid "Assigned to %(username)s in bulk update" msgstr "Assigné à %(username)s en mise à jour en masse" -#: .\views\staff.py:797 +#: .\views\staff.py:1006 msgid "Unassigned in bulk update" msgstr "Non assigné en mise à jour en masse" -#: .\views\staff.py:806 +#: .\views\staff.py:1015 msgid "KBItem set in bulk update" msgstr "Objet de la base de connaissance défini pendant mise à jour en masse" -#: .\views\staff.py:815 .\views\staff.py:825 +#: .\views\staff.py:1024 .\views\staff.py:1034 msgid "Closed in bulk update" msgstr "Fermé pendant mise à jour en masse" -#: .\views\staff.py:865 +#: .\views\staff.py:1075 msgid "Created date" msgstr "Date de création" -#: .\views\staff.py:868 +#: .\views\staff.py:1078 msgid "Submitter email" msgstr "Email de l’Émetteur" -#: .\views\staff.py:889 -msgid "Not defined" -msgstr "Non définie" - -#: .\views\staff.py:921 -msgid "Please choose a ticket in which the others will be merged into." -msgstr "Veuillez choisir un ticket dans lequel les autres seront fusionnés" - -#: .\views\staff.py:989 +#: .\views\staff.py:1195 #, python-format msgid "[Merged from #%(id)d] %(title)s" msgstr "[Fusionné depuis #%(id)d] %(title)s" -#: .\views\staff.py:1134 +#: .\views\staff.py:1238 +msgid "Please choose a ticket in which the others will be merged into." +msgstr "Veuillez choisir un ticket dans lequel les autres seront fusionnés" + +#: .\views\staff.py:1385 msgid "" "

Note: Your keyword search is case sensitive because of " "your database. This means the search will not be accurate. " @@ -3178,50 +3410,59 @@ msgstr "" "ref/databases/#sqlite-string-matching\">documentation de Django sur la " "recherche de chaîne avec SQLite ." -#: .\views\staff.py:1285 +#: .\views\staff.py:1543 msgid "Ticket taken off hold" msgstr "Ticket repris" -#: .\views\staff.py:1288 +#: .\views\staff.py:1546 msgid "Ticket placed on hold" msgstr "Ticket mis en pause" -#: .\views\staff.py:1410 +#: .\views\staff.py:1745 msgid "User by Priority" msgstr "Utilisateur par Priorité" -#: .\views\staff.py:1416 +#: .\views\staff.py:1751 msgid "User by Queue" msgstr "Utilisateur par File" -#: .\views\staff.py:1423 +#: .\views\staff.py:1758 msgid "User by Status" msgstr "Utilisateur par État" -#: .\views\staff.py:1429 +#: .\views\staff.py:1764 msgid "User by Month" msgstr "Utilisateurs par Mois" -#: .\views\staff.py:1435 +#: .\views\staff.py:1770 msgid "Queue by Priority" msgstr "File par Priorité" -#: .\views\staff.py:1441 +#: .\views\staff.py:1776 msgid "Queue by Status" msgstr "File par État" -#: .\views\staff.py:1447 +#: .\views\staff.py:1782 msgid "Queue by Month" msgstr "File par Mois" -#: .\views\staff.py:1669 +#: .\views\staff.py:1954 msgid "Impossible to add twice the same user" msgstr "Impossible d'ajouter deux fois le même utilisateur" -#: .\views\staff.py:1671 +#: .\views\staff.py:1957 msgid "Impossible to add twice the same email address" msgstr "Impossible d'ajouter deux fois la même adresse mail" +#~ msgid "" +#~ "You can attach a file such as a document or screenshot to this ticket." +#~ msgstr "" +#~ "Vous pouvez joindre un fichier tel qu'un document ou une capture d'écran " +#~ "pour ce ticket." + +#~ msgid "(ME)" +#~ msgstr "(MOI)" + #~ msgid "Helpdesk Summary" #~ msgstr "Résumé Helpdesk" diff --git a/helpdesk/locale/he_IL/LC_MESSAGES/django.mo b/helpdesk/locale/he_IL/LC_MESSAGES/django.mo index 021669a7..c81ceada 100644 Binary files a/helpdesk/locale/he_IL/LC_MESSAGES/django.mo and b/helpdesk/locale/he_IL/LC_MESSAGES/django.mo differ diff --git a/helpdesk/locale/hr/LC_MESSAGES/django.mo b/helpdesk/locale/hr/LC_MESSAGES/django.mo index f23d6077..01c3a2da 100644 Binary files a/helpdesk/locale/hr/LC_MESSAGES/django.mo and b/helpdesk/locale/hr/LC_MESSAGES/django.mo differ diff --git a/helpdesk/locale/hu/LC_MESSAGES/django.mo b/helpdesk/locale/hu/LC_MESSAGES/django.mo index 6e437ffc..793a4c59 100644 Binary files a/helpdesk/locale/hu/LC_MESSAGES/django.mo and b/helpdesk/locale/hu/LC_MESSAGES/django.mo differ diff --git a/helpdesk/locale/ru/LC_MESSAGES/django.mo b/helpdesk/locale/ru/LC_MESSAGES/django.mo index 2134f135..4d482c3b 100644 Binary files a/helpdesk/locale/ru/LC_MESSAGES/django.mo and b/helpdesk/locale/ru/LC_MESSAGES/django.mo differ diff --git a/helpdesk/locale/sv/LC_MESSAGES/django.mo b/helpdesk/locale/sv/LC_MESSAGES/django.mo index 0c4be203..2acc7a71 100644 Binary files a/helpdesk/locale/sv/LC_MESSAGES/django.mo and b/helpdesk/locale/sv/LC_MESSAGES/django.mo differ diff --git a/helpdesk/locale/th/LC_MESSAGES/django.mo b/helpdesk/locale/th/LC_MESSAGES/django.mo index 2462aefc..5e5fffff 100644 Binary files a/helpdesk/locale/th/LC_MESSAGES/django.mo and b/helpdesk/locale/th/LC_MESSAGES/django.mo differ diff --git a/helpdesk/locale/zh_CN/LC_MESSAGES/django.mo b/helpdesk/locale/zh_CN/LC_MESSAGES/django.mo index eacdb578..811807a2 100644 Binary files a/helpdesk/locale/zh_CN/LC_MESSAGES/django.mo and b/helpdesk/locale/zh_CN/LC_MESSAGES/django.mo differ diff --git a/helpdesk/locale/zh_Hans/LC_MESSAGES/django.mo b/helpdesk/locale/zh_Hans/LC_MESSAGES/django.mo index 765be4ab..cc527a05 100644 Binary files a/helpdesk/locale/zh_Hans/LC_MESSAGES/django.mo and b/helpdesk/locale/zh_Hans/LC_MESSAGES/django.mo differ diff --git a/helpdesk/templates/helpdesk/ticket.html b/helpdesk/templates/helpdesk/ticket.html index bf817d52..b3d814c0 100644 --- a/helpdesk/templates/helpdesk/ticket.html +++ b/helpdesk/templates/helpdesk/ticket.html @@ -264,7 +264,7 @@

- Manage templates + {% trans "Manage templates" %}