holm/django-helpdeskmig
1
0
Fork 0
mirror of https://gitea.mueller.network/extern/django-helpdesk.git synced 2024-11-25 17:33:08 +01:00
Code Issues Packages Projects Releases Wiki Activity

Merge pull request #529 from andresf01/master

Browse Source 
Fixed encoding error in get_email
This commit is contained in:
Garret Wassermann 2017-07-11 13:34:18 -04:00 committed by GitHub
commit ea8d0d80a7
2 changed files with 7 additions and 1 deletions
Show Stats Download Patch File Download Diff File Expand all files Collapse all files

7
helpdesk/management/commands/get_email.py
View File

@ -323,7 +323,10 @@ def ticket_from_message(message, queue, logger):
decodeUnknown(part.get_content_charset(), part.get_payload(decode=True))
)
# workaround to get unicode text out rather than escaped text
body = body.encode('ascii').decode('unicode_escape') if six.PY3 else body.encode('utf-8')
try:
body = body.encode('ascii').decode('unicode_escape')
except UnicodeEncodeError:
body.encode('utf-8')
logger.debug("Discovered plain text MIME part")
else:
files.append(
@ -369,6 +372,8 @@ def ticket_from_message(message, queue, logger):
priority = 2 if high_priority_types & {smtp_priority, smtp_importance} else 3
if ticket is None:
if settings.QUEUE_EMAIL_BOX_UPDATE_ONLY:
return None
new = True
t = Ticket.objects.create(
title=subject,

1
helpdesk/settings.py
View File

@ -133,6 +133,7 @@ QUEUE_EMAIL_BOX_SSL = getattr(settings, 'QUEUE_EMAIL_BOX_SSL', None)
QUEUE_EMAIL_BOX_HOST = getattr(settings, 'QUEUE_EMAIL_BOX_HOST', None)
QUEUE_EMAIL_BOX_USER = getattr(settings, 'QUEUE_EMAIL_BOX_USER', None)
QUEUE_EMAIL_BOX_PASSWORD = getattr(settings, 'QUEUE_EMAIL_BOX_PASSWORD', None)
QUEUE_EMAIL_BOX_UPDATE_ONLY = getattr(settings, 'QUEUE_EMAIL_BOX_UPDATE_ONLY', False)
# only allow users to access queues that they are members of?
HELPDESK_ENABLE_PER_QUEUE_STAFF_PERMISSION = getattr(