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Deprecate VALID_EXTENSIONS properly
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@ -49,7 +49,7 @@ These settings can be used to change who can access the helpdesk.
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**Default:** ``HELPDESK_REDIRECT_TO_LOGIN_BY_DEFAULT = False``
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- **HELPDESK_VALID_EXTENSIONS** Valid extensions for file types that can be attached to tickets
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- **HELPDESK_VALID_EXTENSIONS** Valid extensions for file types that can be attached to tickets. Note: This used to be calle **VALID_EXTENSIONS** which is now deprecated.
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**Default:** ``HELPDESK_VALID_EXTENSIONS = ['.txt', '.asc', '.htm', '.html', '.pdf', '.doc', '.docx', '.odt', '.jpg', '.png', '.eml']
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@ -10,6 +10,7 @@ from django.utils.translation import gettext_lazy as _
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import os
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import re
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import warnings
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import sys
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DEFAULT_USER_SETTINGS = {
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@ -337,6 +338,11 @@ HELPDESK_IMAP_DEBUG_LEVEL = getattr(settings, 'HELPDESK_IMAP_DEBUG_LEVEL', 0)
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# Override it in your own Django settings.py
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HELPDESK_ATTACHMENT_DIR_PERMS = int(getattr(settings, 'HELPDESK_ATTACHMENT_DIR_PERMS', "755"), 8)
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HELPDESK_VALID_EXTENSIONS = getattr(settings, 'VALID_EXTENSIONS', None)
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if HELPDESK_VALID_EXTENSIONS:
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# Print to stderr
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print("VALID_EXTENSIONS is deprecated, use HELPDESK_VALID_EXTENSIONS instead", file=sys.stderr)
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else:
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HELPDESK_VALID_EXTENSIONS = getattr(settings, 'HELPDESK_VALID_EXTENSIONS', ['.txt', '.asc', '.htm', '.html', '.pdf', '.doc', '.docx', '.odt', '.jpg', '.png', '.eml'])
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HELPDESK_VALIDATE_ATTACHMENT_TYPES = getattr(settings, 'HELPDESK_VALIDATE_ATTACHMENT_TYPES', True)
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@ -51,12 +51,13 @@ class TicketViewSet(viewsets.ModelViewSet):
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# filter by status
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status = self.request.query_params.get('status', None)
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if status:
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statuses = status.split(',') if status else []
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status_choices = helpdesk_settings.TICKET_STATUS_CHOICES
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number_statuses = []
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for status in statuses:
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for choice in status_choices:
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if choice[1] == status:
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if str(choice[0]) == status:
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number_statuses.append(choice[0])
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if number_statuses:
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tickets = tickets.filter(status__in=number_statuses)
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