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show time until closed for all tickets and those that were opened in the last 60 days. By @kotowicz in 5252ad9d07

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Ross Poulton 2012-08-07 23:57:34 +10:00
parent 80a0198785
commit f45400e26a
2 changed files with 11 additions and 6 deletions
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3
helpdesk/templates/helpdesk/dashboard.html
View File

@ -34,7 +34,8 @@
<table width='100%'> <table width='100%'>
<tr class='row_tablehead' style="color: #fbff00;"><td colspan='2'><i>{% trans "Current Ticket Stats" %}</i></td></tr> <tr class='row_tablehead' style="color: #fbff00;"><td colspan='2'><i>{% trans "Current Ticket Stats" %}</i></td></tr>
<tr><td colspan='2'>- {% trans "Current average number of days until ticket is closed: " %}<strong style="color: red;">{{ basic_ticket_stats.average_nbr_days_until_ticket_closed }}</strong>. <tr><td colspan='2'>- {% trans "Average number of days until ticket is closed (all tickets): " %}<strong style="color: red;">{{ basic_ticket_stats.average_nbr_days_until_ticket_closed }}</strong>.</td></tr>
<tr><td colspan='2'>- {% trans "Average number of days until ticket is closed (tickets opened in last 60 days): " %}<strong style="color: red;">{{ basic_ticket_stats.average_nbr_days_until_ticket_closed_last_60_days }}</strong>.
{% trans "Click" %} <strong><a href="{% url helpdesk_report_index %}daysuntilticketclosedbymonth">here</a></strong> {% trans "for detailed average by month." %} </td></tr> {% trans "Click" %} <strong><a href="{% url helpdesk_report_index %}daysuntilticketclosedbymonth">here</a></strong> {% trans "for detailed average by month." %} </td></tr>
<tr><td colspan='2'>- {% trans "Distribution of open tickets, grouped by time period:" %}</td></tr> <tr><td colspan='2'>- {% trans "Distribution of open tickets, grouped by time period:" %}</td></tr>
<tr class='row_columnheads'><th>{% trans "Days since opened" %}</th><th>{% trans "Number of open tickets" %}</th></tr> <tr class='row_columnheads'><th>{% trans "Days since opened" %}</th><th>{% trans "Number of open tickets" %}</th></tr>

12
helpdesk/views/staff.py
View File

@ -1356,10 +1356,6 @@ def calc_average_nbr_days_until_ticket_resolved(Tickets):
return mean_per_ticket return mean_per_ticket
def calc_basic_ticket_stats(Ticket): def calc_basic_ticket_stats(Ticket):
# all closed tickets - independent of user
all_closed_tickets = Ticket.objects.filter(status = Ticket.CLOSED_STATUS)
average_nbr_days_until_ticket_closed = calc_average_nbr_days_until_ticket_resolved(all_closed_tickets)
# all not closed tickets (open, reopened, resolved,) - independent of user # all not closed tickets (open, reopened, resolved,) - independent of user
all_open_tickets = Ticket.objects.exclude(status = Ticket.CLOSED_STATUS) all_open_tickets = Ticket.objects.exclude(status = Ticket.CLOSED_STATUS)
today = datetime.today() today = datetime.today()
@ -1388,8 +1384,16 @@ def calc_basic_ticket_stats(Ticket):
ots.append(['30 - 60 days', N_ota_le_60_ge_30, get_color_for_nbr_days(N_ota_le_60_ge_30), sort_string(date_60_str, date_30_str), ]) ots.append(['30 - 60 days', N_ota_le_60_ge_30, get_color_for_nbr_days(N_ota_le_60_ge_30), sort_string(date_60_str, date_30_str), ])
ots.append(['> 60 days', N_ota_ge_60, get_color_for_nbr_days(N_ota_ge_60), sort_string('', date_60_str), ]) ots.append(['> 60 days', N_ota_ge_60, get_color_for_nbr_days(N_ota_ge_60), sort_string('', date_60_str), ])
# all closed tickets - independent of user.
all_closed_tickets = Ticket.objects.filter(status = Ticket.CLOSED_STATUS)
average_nbr_days_until_ticket_closed = calc_average_nbr_days_until_ticket_resolved(all_closed_tickets)
# all closed tickets that were opened in the last 60 days.
all_closed_last_60_days = all_closed_tickets.filter(created__gte = date_60_str)
average_nbr_days_until_ticket_closed_last_60_days = calc_average_nbr_days_until_ticket_resolved(all_closed_last_60_days)
# put together basic stats # put together basic stats
basic_ticket_stats = { 'average_nbr_days_until_ticket_closed': average_nbr_days_until_ticket_closed, basic_ticket_stats = { 'average_nbr_days_until_ticket_closed': average_nbr_days_until_ticket_closed,
'average_nbr_days_until_ticket_closed_last_60_days': average_nbr_days_until_ticket_closed_last_60_days,
'open_ticket_stats': ots, } 'open_ticket_stats': ots, }
return basic_ticket_stats return basic_ticket_stats