diff --git a/helpdesk/settings.py b/helpdesk/settings.py
index ea3662ae..fa61e230 100644
--- a/helpdesk/settings.py
+++ b/helpdesk/settings.py
@@ -52,6 +52,10 @@ HELPDESK_TRANSLATE_TICKET_COMMENTS = getattr(settings, 'HELPDESK_TRANSLATE_TICKE
 # list of languages to offer. if set to false, all default google translate languages will be shown.
 HELPDESK_TRANSLATE_TICKET_COMMENTS_LANG = getattr(settings, 'HELPDESK_TRANSLATE_TICKET_COMMENTS_LANG', ["en", "de", "fr", "ru"])
 
+# allow user to override default layout for 'followups' - work in progress.
+HELPDESK_FOLLOWUP_MOD = getattr(settings, 'HELPDESK_FOLLOWUP_MOD', False)
+
+
 
 ''' options for public pages '''
 # show 'view a ticket' section on public page?
diff --git a/helpdesk/static/helpdesk/helpdesk.css b/helpdesk/static/helpdesk/helpdesk.css
index 638ee98d..d52f420d 100644
--- a/helpdesk/static/helpdesk/helpdesk.css
+++ b/helpdesk/static/helpdesk/helpdesk.css
@@ -153,22 +153,34 @@ td {
     background-color: #bcd4ec;
 }
 
-div.followup {
+div.followup, div.followup_mod {
     width: 100%;
     border-top: solid #666 1px;
     padding:0 0 2px;
 }
 
-div.followup .title {
+div.followup_mod {
+    border: solid #666 1px;
+    padding: 5px;
+    margin: 0px 0px 10px;
+}
+
+div.followup .title, div.followup_mod .title {
     font-weight: bold;
     font-size: 10pt;
 }
 
-div.followup .title span {
+div.followup .title span, div.followup_mod .title span {
     color: #aaa;
     font-weight: normal;
 }
 
+div.followup_mod small {
+    float: right;
+    font-weight: bold;
+    font-style: italic;
+}
+
 span.private {
     color: #aaa;
     font-style: italic;
diff --git a/helpdesk/templates/helpdesk/ticket.html b/helpdesk/templates/helpdesk/ticket.html
index 5f7fbc36..e3f4cb15 100644
--- a/helpdesk/templates/helpdesk/ticket.html
+++ b/helpdesk/templates/helpdesk/ticket.html
@@ -52,15 +52,28 @@
 <h3>{% trans "Follow-Ups" %}</h3>
 {% load ticket_to_link %}
 {% for followup in ticket.followup_set.all %}
-<div class='followup'>
-<div class='title'>
-    {{ followup.title }} <span class='byline'>{% if followup.user %}by {{ followup.user }}{% endif %} <span title='{{ followup.date|date:"r" }}'>{{ followup.date|timesince }} ago</span>{% if not followup.public %} <span class='private'>({% trans "Private" %})</span>{% endif %}</span>
-    {% if helpdesk_settings.HELPDESK_SHOW_EDIT_BUTTON_FOLLOW_UP %}
-    {% if followup.user and request.user == followup.user and not followup.ticketchange_set.all %}
-    <a href="{% url helpdesk_followup_edit ticket.id followup.id %}" class='followup-edit'><img width="60" height="15" title="Edit" alt="Edit" src="{{ STATIC_URL }}helpdesk/buttons/edit.png"></a>
-    {% endif %}
-    {% endif %}
-</div>
+{% if helpdesk_settings.HELPDESK_FOLLOWUP_MOD %}
+    <div class='followup_mod'>
+    <div class='title'>
+        <span class='byline'>{{ followup.user.get_full_name }}&nbsp;&nbsp;&nbsp;&nbsp;{{ followup.date }} ({{ followup.date|timesince }} ago)</span> <small>{{ followup.title }}</small>
+        {% if not followup.public %} <span class='private'>({% trans "Private" %})</span>{% endif %}
+        {% if helpdesk_settings.HELPDESK_SHOW_EDIT_BUTTON_FOLLOW_UP %}
+        {% if followup.user and request.user == followup.user and not followup.ticketchange_set.all %}
+        <a href="{% url helpdesk_followup_edit ticket.id followup.id %}" class='followup-edit'><img width="60" height="15" title="Edit" alt="Edit" src="{{ STATIC_URL }}helpdesk/buttons/edit.png"></a>
+        {% endif %}
+        {% endif %}
+    </div>
+{% else %}
+    <div class='followup'>
+    <div class='title'>
+        {{ followup.title }} <span class='byline'>{% if followup.user %}by {{ followup.user }}{% endif %} <span title='{{ followup.date|date:"r" }}'>{{ followup.date|timesince }} ago</span>{% if not followup.public %} <span class='private'>({% trans "Private" %})</span>{% endif %}</span>
+        {% if helpdesk_settings.HELPDESK_SHOW_EDIT_BUTTON_FOLLOW_UP %}
+        {% if followup.user and request.user == followup.user and not followup.ticketchange_set.all %}
+        <a href="{% url helpdesk_followup_edit ticket.id followup.id %}" class='followup-edit'><img width="60" height="15" title="Edit" alt="Edit" src="{{ STATIC_URL }}helpdesk/buttons/edit.png"></a>
+        {% endif %}
+        {% endif %}
+    </div>
+{% endif %}
 <span class='followup-desc'>{% if followup.comment %}{{ followup.comment|force_escape|urlizetrunc:50|num_to_link|linebreaksbr }}{% endif %}</span>
 {% for change in followup.ticketchange_set.all %}
 {% if forloop.first %}<div class='changes'><ul>{% endif %}