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Reinstate changes, fixed missing update

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Martin Whitehouse 2022-07-25 04:23:03 +02:00
parent 40a243c23b
commit f89f5b91da
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1 changed files with 105 additions and 91 deletions
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80
helpdesk/views/staff.py
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@ -989,7 +989,7 @@ mass_update = staff_member_required(mass_update)
# Prepare ticket attributes which will be displayed in the table to choose
# which value to keep when merging
ticket_attributes = (
TICKET_ATTRIBUTES = (
('created', _('Created date')),
('due_date', _('Due on')),
('get_status_display', _('Status')),
@ -1008,7 +1008,7 @@ def merge_ticket_values(
for ticket in tickets:
ticket.values = {}
# Prepare the value for each attributes of this ticket
for attribute, __ in ticket_attributes:
for attribute, __ in TICKET_ATTRIBUTES:
value = getattr(ticket, attribute, TicketCustomFieldValue.default_value)
# Check if attr is a get_FIELD_display
if attribute.startswith('get_') and attribute.endswith('_display'):
@ -1031,37 +1031,14 @@ def merge_ticket_values(
}
@staff_member_required
def merge_tickets(request):
"""
An intermediate view to merge up to 3 tickets in one main ticket.
The user has to first select which ticket will receive the other tickets information and can also choose which
data to keep per attributes as well as custom fields.
Follow-ups and ticketCC will be moved to the main ticket and other tickets won't be able to receive new answers.
"""
ticket_select_form = MultipleTicketSelectForm(request.GET or None)
tickets = custom_fields = None
if ticket_select_form.is_valid():
tickets = ticket_select_form.cleaned_data.get('tickets')
custom_fields = CustomField.objects.all()
merge_ticket_values(request, tickets, custom_fields)
if request.method == 'POST':
# Find which ticket has been chosen to be the main one
try:
chosen_ticket = tickets.get(
id=request.POST.get('chosen_ticket'))
except Ticket.DoesNotExist:
ticket_select_form.add_error(
field='tickets',
error=_(
'Please choose a ticket in which the others will be merged into.')
)
else:
def redirect_from_chosen_ticket(
request,
chosen_ticket,
tickets,
custom_fields
) -> HttpResponseRedirect:
# Save ticket fields values
for attribute, __ in ticket_attributes:
for attribute, __ in TICKET_ATTRIBUTES:
id_for_attribute = request.POST.get(attribute)
if id_for_attribute != chosen_ticket.id:
try:
@ -1149,9 +1126,46 @@ def merge_tickets(request):
ticketcc=ticketcc)
return redirect(chosen_ticket)
@staff_member_required
def merge_tickets(request):
"""
An intermediate view to merge up to 3 tickets in one main ticket.
The user has to first select which ticket will receive the other tickets information and can also choose which
data to keep per attributes as well as custom fields.
Follow-ups and ticketCC will be moved to the main ticket and other tickets won't be able to receive new answers.
"""
ticket_select_form = MultipleTicketSelectForm(request.GET or None)
tickets = custom_fields = None
if ticket_select_form.is_valid():
tickets = ticket_select_form.cleaned_data.get('tickets')
custom_fields = CustomField.objects.all()
merge_ticket_values(request, tickets, custom_fields)
if request.method == 'POST':
# Find which ticket has been chosen to be the main one
try:
chosen_ticket = tickets.get(
id=request.POST.get('chosen_ticket'))
except Ticket.DoesNotExist:
ticket_select_form.add_error(
field='tickets',
error=_(
'Please choose a ticket in which the others will be merged into.')
)
else:
return redirect_from_chosen_ticket(
request,
chosen_ticket,
tickets,
custom_fields
)
return render(request, 'helpdesk/ticket_merge.html', {
'tickets': tickets,
'ticket_attributes': ticket_attributes,
'ticket_attributes': TICKET_ATTRIBUTES,
'custom_fields': custom_fields,
'ticket_select_form': ticket_select_form
})