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Better filtering + optional columns in ticket list view

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This commit is contained in:
Timothy Hobbs 2020-02-03 14:06:45 +01:00
parent c20dafe952
commit f8c652d506
11 changed files with 2660 additions and 21 deletions
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24
helpdesk/query.py
View File

@ -77,13 +77,16 @@ def get_search_filter_args(search):
DATATABLES_ORDER_COLUMN_CHOICES = Choices(
('0', 'id'),
('1', 'title'),
('2', 'priority'),
('3', 'title'),
('4', 'queue'),
('5', 'status'),
('6', 'created'),
('7', 'due_date'),
('8', 'assigned_to')
('3', 'queue'),
('4', 'status'),
('5', 'created'),
('6', 'due_date'),
('7', 'assigned_to'),
('8', 'submitter_email'),
#('9', 'time_spent'),
('10', 'kbitem'),
)
@ -123,10 +126,9 @@ class __Query__:
sorting: The name of the column to sort by
"""
for key in self.params.get('filtering', {}).keys():
filter = {key: self.params['filtering'][key]}
queryset = queryset.filter(**filter)
queryset = queryset.filter(self.get_search_filter_args())
filter = self.params.get('filtering', {})
filter_or = self.params.get('filtering_or', {})
queryset = queryset.filter((Q(**filter) | Q(**filter_or)) & self.get_search_filter_args())
sorting = self.params.get('sorting', None)
if sorting:
sortreverse = self.params.get('sortreverse', None)
@ -177,7 +179,7 @@ class __Query__:
queryset = objects.all().order_by(order_by)
total = queryset.count()
if search_value:
if search_value: # Dead code currently
queryset = queryset.filter(get_search_filter_args(search_value))
count = queryset.count()

7
helpdesk/serializers.py
View File

@ -22,13 +22,14 @@ class DatatablesTicketSerializer(serializers.ModelSerializer):
row_class = serializers.SerializerMethodField()
time_spent = serializers.SerializerMethodField()
queue = serializers.SerializerMethodField()
kbitem = serializers.SerializerMethodField()
class Meta:
model = Ticket
# fields = '__all__'
fields = ('ticket', 'id', 'priority', 'title', 'queue', 'status',
'created', 'due_date', 'assigned_to', 'submitter', 'row_class',
'time_spent')
'time_spent', 'kbitem')
def get_queue(self, obj):
return ({"title": obj.queue.title, "id": obj.queue.id})
@ -62,3 +63,7 @@ class DatatablesTicketSerializer(serializers.ModelSerializer):
def get_row_class(self, obj):
return (obj.get_priority_css_class)
def get_kbitem(self, obj):
return obj.kbitem.title if obj.kbitem else ""

380
helpdesk/static/helpdesk/vendor/datatables/css/buttons.dataTables.css vendored Normal file
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@ -0,0 +1,380 @@
@keyframes dtb-spinner {
100% {
transform: rotate(360deg);
}
}
@-o-keyframes dtb-spinner {
100% {
-o-transform: rotate(360deg);
transform: rotate(360deg);
}
}
@-ms-keyframes dtb-spinner {
100% {
-ms-transform: rotate(360deg);
transform: rotate(360deg);
}
}
@-webkit-keyframes dtb-spinner {
100% {
-webkit-transform: rotate(360deg);
transform: rotate(360deg);
}
}
@-moz-keyframes dtb-spinner {
100% {
-moz-transform: rotate(360deg);
transform: rotate(360deg);
}
}
div.dt-button-info {
position: fixed;
top: 50%;
left: 50%;
width: 400px;
margin-top: -100px;
margin-left: -200px;
background-color: white;
border: 2px solid #111;
box-shadow: 3px 3px 8px rgba(0, 0, 0, 0.3);
border-radius: 3px;
text-align: center;
z-index: 21;
}
div.dt-button-info h2 {
padding: 0.5em;
margin: 0;
font-weight: normal;
border-bottom: 1px solid #ddd;
background-color: #f3f3f3;
}
div.dt-button-info > div {
padding: 1em;
}
div.dt-button-collection-title {
text-align: center;
padding: 0.3em 0 0.5em;
font-size: 0.9em;
}
div.dt-button-collection-title:empty {
display: none;
}
button.dt-button,
div.dt-button,
a.dt-button {
position: relative;
display: inline-block;
box-sizing: border-box;
margin-right: 0.333em;
margin-bottom: 0.333em;
padding: 0.5em 1em;
border: 1px solid #999;
border-radius: 2px;
cursor: pointer;
font-size: 0.88em;
line-height: 1.6em;
color: black;
white-space: nowrap;
overflow: hidden;
background-color: #e9e9e9;
/* Fallback */
background-image: -webkit-linear-gradient(top, white 0%, #e9e9e9 100%);
/* Chrome 10+, Saf5.1+, iOS 5+ */
background-image: -moz-linear-gradient(top, white 0%, #e9e9e9 100%);
/* FF3.6 */
background-image: -ms-linear-gradient(top, white 0%, #e9e9e9 100%);
/* IE10 */
background-image: -o-linear-gradient(top, white 0%, #e9e9e9 100%);
/* Opera 11.10+ */
background-image: linear-gradient(to bottom, white 0%, #e9e9e9 100%);
filter: progid:DXImageTransform.Microsoft.gradient(GradientType=0,StartColorStr='white', EndColorStr='#e9e9e9');
-webkit-user-select: none;
-moz-user-select: none;
-ms-user-select: none;
user-select: none;
text-decoration: none;
outline: none;
text-overflow: ellipsis;
}
button.dt-button.disabled,
div.dt-button.disabled,
a.dt-button.disabled {
color: #999;
border: 1px solid #d0d0d0;
cursor: default;
background-color: #f9f9f9;
/* Fallback */
background-image: -webkit-linear-gradient(top, #ffffff 0%, #f9f9f9 100%);
/* Chrome 10+, Saf5.1+, iOS 5+ */
background-image: -moz-linear-gradient(top, #ffffff 0%, #f9f9f9 100%);
/* FF3.6 */
background-image: -ms-linear-gradient(top, #ffffff 0%, #f9f9f9 100%);
/* IE10 */
background-image: -o-linear-gradient(top, #ffffff 0%, #f9f9f9 100%);
/* Opera 11.10+ */
background-image: linear-gradient(to bottom, #ffffff 0%, #f9f9f9 100%);
filter: progid:DXImageTransform.Microsoft.gradient(GradientType=0,StartColorStr='#ffffff', EndColorStr='#f9f9f9');
}
button.dt-button:active:not(.disabled), button.dt-button.active:not(.disabled),
div.dt-button:active:not(.disabled),
div.dt-button.active:not(.disabled),
a.dt-button:active:not(.disabled),
a.dt-button.active:not(.disabled) {
background-color: #e2e2e2;
/* Fallback */
background-image: -webkit-linear-gradient(top, #f3f3f3 0%, #e2e2e2 100%);
/* Chrome 10+, Saf5.1+, iOS 5+ */
background-image: -moz-linear-gradient(top, #f3f3f3 0%, #e2e2e2 100%);
/* FF3.6 */
background-image: -ms-linear-gradient(top, #f3f3f3 0%, #e2e2e2 100%);
/* IE10 */
background-image: -o-linear-gradient(top, #f3f3f3 0%, #e2e2e2 100%);
/* Opera 11.10+ */
background-image: linear-gradient(to bottom, #f3f3f3 0%, #e2e2e2 100%);
filter: progid:DXImageTransform.Microsoft.gradient(GradientType=0,StartColorStr='#f3f3f3', EndColorStr='#e2e2e2');
box-shadow: inset 1px 1px 3px #999999;
}
button.dt-button:active:not(.disabled):hover:not(.disabled), button.dt-button.active:not(.disabled):hover:not(.disabled),
div.dt-button:active:not(.disabled):hover:not(.disabled),
div.dt-button.active:not(.disabled):hover:not(.disabled),
a.dt-button:active:not(.disabled):hover:not(.disabled),
a.dt-button.active:not(.disabled):hover:not(.disabled) {
box-shadow: inset 1px 1px 3px #999999;
background-color: #cccccc;
/* Fallback */
background-image: -webkit-linear-gradient(top, #eaeaea 0%, #cccccc 100%);
/* Chrome 10+, Saf5.1+, iOS 5+ */
background-image: -moz-linear-gradient(top, #eaeaea 0%, #cccccc 100%);
/* FF3.6 */
background-image: -ms-linear-gradient(top, #eaeaea 0%, #cccccc 100%);
/* IE10 */
background-image: -o-linear-gradient(top, #eaeaea 0%, #cccccc 100%);
/* Opera 11.10+ */
background-image: linear-gradient(to bottom, #eaeaea 0%, #cccccc 100%);
filter: progid:DXImageTransform.Microsoft.gradient(GradientType=0,StartColorStr='#eaeaea', EndColorStr='#cccccc');
}
button.dt-button:hover,
div.dt-button:hover,
a.dt-button:hover {
text-decoration: none;
}
button.dt-button:hover:not(.disabled),
div.dt-button:hover:not(.disabled),
a.dt-button:hover:not(.disabled) {
border: 1px solid #666;
background-color: #e0e0e0;
/* Fallback */
background-image: -webkit-linear-gradient(top, #f9f9f9 0%, #e0e0e0 100%);
/* Chrome 10+, Saf5.1+, iOS 5+ */
background-image: -moz-linear-gradient(top, #f9f9f9 0%, #e0e0e0 100%);
/* FF3.6 */
background-image: -ms-linear-gradient(top, #f9f9f9 0%, #e0e0e0 100%);
/* IE10 */
background-image: -o-linear-gradient(top, #f9f9f9 0%, #e0e0e0 100%);
/* Opera 11.10+ */
background-image: linear-gradient(to bottom, #f9f9f9 0%, #e0e0e0 100%);
filter: progid:DXImageTransform.Microsoft.gradient(GradientType=0,StartColorStr='#f9f9f9', EndColorStr='#e0e0e0');
}
button.dt-button:focus:not(.disabled),
div.dt-button:focus:not(.disabled),
a.dt-button:focus:not(.disabled) {
border: 1px solid #426c9e;
text-shadow: 0 1px 0 #c4def1;
outline: none;
background-color: #79ace9;
/* Fallback */
background-image: -webkit-linear-gradient(top, #bddef4 0%, #79ace9 100%);
/* Chrome 10+, Saf5.1+, iOS 5+ */
background-image: -moz-linear-gradient(top, #bddef4 0%, #79ace9 100%);
/* FF3.6 */
background-image: -ms-linear-gradient(top, #bddef4 0%, #79ace9 100%);
/* IE10 */
background-image: -o-linear-gradient(top, #bddef4 0%, #79ace9 100%);
/* Opera 11.10+ */
background-image: linear-gradient(to bottom, #bddef4 0%, #79ace9 100%);
filter: progid:DXImageTransform.Microsoft.gradient(GradientType=0,StartColorStr='#bddef4', EndColorStr='#79ace9');
}
.dt-button embed {
outline: none;
}
div.dt-buttons {
position: relative;
float: left;
}
div.dt-buttons.buttons-right {
float: right;
}
div.dt-button-collection {
position: absolute;
top: 0;
left: 0;
width: 150px;
margin-top: 3px;
padding: 8px 8px 4px 8px;
border: 1px solid #ccc;
border: 1px solid rgba(0, 0, 0, 0.4);
background-color: white;
overflow: hidden;
z-index: 2002;
border-radius: 5px;
box-shadow: 3px 3px 5px rgba(0, 0, 0, 0.3);
box-sizing: border-box;
}
div.dt-button-collection button.dt-button,
div.dt-button-collection div.dt-button,
div.dt-button-collection a.dt-button {
position: relative;
left: 0;
right: 0;
width: 100%;
display: block;
float: none;
margin-bottom: 4px;
margin-right: 0;
}
div.dt-button-collection button.dt-button:active:not(.disabled), div.dt-button-collection button.dt-button.active:not(.disabled),
div.dt-button-collection div.dt-button:active:not(.disabled),
div.dt-button-collection div.dt-button.active:not(.disabled),
div.dt-button-collection a.dt-button:active:not(.disabled),
div.dt-button-collection a.dt-button.active:not(.disabled) {
background-color: #dadada;
/* Fallback */
background-image: -webkit-linear-gradient(top, #f0f0f0 0%, #dadada 100%);
/* Chrome 10+, Saf5.1+, iOS 5+ */
background-image: -moz-linear-gradient(top, #f0f0f0 0%, #dadada 100%);
/* FF3.6 */
background-image: -ms-linear-gradient(top, #f0f0f0 0%, #dadada 100%);
/* IE10 */
background-image: -o-linear-gradient(top, #f0f0f0 0%, #dadada 100%);
/* Opera 11.10+ */
background-image: linear-gradient(to bottom, #f0f0f0 0%, #dadada 100%);
filter: progid:DXImageTransform.Microsoft.gradient(GradientType=0,StartColorStr='#f0f0f0', EndColorStr='#dadada');
box-shadow: inset 1px 1px 3px #666;
}
div.dt-button-collection.fixed {
position: fixed;
top: 50%;
left: 50%;
margin-left: -75px;
border-radius: 0;
}
div.dt-button-collection.fixed.two-column {
margin-left: -200px;
}
div.dt-button-collection.fixed.three-column {
margin-left: -225px;
}
div.dt-button-collection.fixed.four-column {
margin-left: -300px;
}
div.dt-button-collection > :last-child {
display: block !important;
-webkit-column-gap: 8px;
-moz-column-gap: 8px;
-ms-column-gap: 8px;
-o-column-gap: 8px;
column-gap: 8px;
}
div.dt-button-collection > :last-child > * {
-webkit-column-break-inside: avoid;
break-inside: avoid;
}
div.dt-button-collection.two-column {
width: 400px;
}
div.dt-button-collection.two-column > :last-child {
padding-bottom: 1px;
-webkit-column-count: 2;
-moz-column-count: 2;
-ms-column-count: 2;
-o-column-count: 2;
column-count: 2;
}
div.dt-button-collection.three-column {
width: 450px;
}
div.dt-button-collection.three-column > :last-child {
padding-bottom: 1px;
-webkit-column-count: 3;
-moz-column-count: 3;
-ms-column-count: 3;
-o-column-count: 3;
column-count: 3;
}
div.dt-button-collection.four-column {
width: 600px;
}
div.dt-button-collection.four-column > :last-child {
padding-bottom: 1px;
-webkit-column-count: 4;
-moz-column-count: 4;
-ms-column-count: 4;
-o-column-count: 4;
column-count: 4;
}
div.dt-button-collection .dt-button {
border-radius: 0;
}
div.dt-button-background {
position: fixed;
top: 0;
left: 0;
width: 100%;
height: 100%;
background: rgba(0, 0, 0, 0.7);
/* Fallback */
background: -ms-radial-gradient(center, ellipse farthest-corner, rgba(0, 0, 0, 0.3) 0%, rgba(0, 0, 0, 0.7) 100%);
/* IE10 Consumer Preview */
background: -moz-radial-gradient(center, ellipse farthest-corner, rgba(0, 0, 0, 0.3) 0%, rgba(0, 0, 0, 0.7) 100%);
/* Firefox */
background: -o-radial-gradient(center, ellipse farthest-corner, rgba(0, 0, 0, 0.3) 0%, rgba(0, 0, 0, 0.7) 100%);
/* Opera */
background: -webkit-gradient(radial, center center, 0, center center, 497, color-stop(0, rgba(0, 0, 0, 0.3)), color-stop(1, rgba(0, 0, 0, 0.7)));
/* Webkit (Safari/Chrome 10) */
background: -webkit-radial-gradient(center, ellipse farthest-corner, rgba(0, 0, 0, 0.3) 0%, rgba(0, 0, 0, 0.7) 100%);
/* Webkit (Chrome 11+) */
background: radial-gradient(ellipse farthest-corner at center, rgba(0, 0, 0, 0.3) 0%, rgba(0, 0, 0, 0.7) 100%);
/* W3C Markup, IE10 Release Preview */
z-index: 2001;
}
@media screen and (max-width: 640px) {
div.dt-buttons {
float: none !important;
text-align: center;
}
}
button.dt-button.processing,
div.dt-button.processing,
a.dt-button.processing {
color: rgba(0, 0, 0, 0.2);
}
button.dt-button.processing:after,
div.dt-button.processing:after,
a.dt-button.processing:after {
position: absolute;
top: 50%;
left: 50%;
width: 16px;
height: 16px;
margin: -8px 0 0 -8px;
box-sizing: border-box;
display: block;
content: ' ';
border: 2px solid #282828;
border-radius: 50%;
border-left-color: transparent;
border-right-color: transparent;
animation: dtb-spinner 1500ms infinite linear;
-o-animation: dtb-spinner 1500ms infinite linear;
-ms-animation: dtb-spinner 1500ms infinite linear;
-webkit-animation: dtb-spinner 1500ms infinite linear;
-moz-animation: dtb-spinner 1500ms infinite linear;
}

206
helpdesk/static/helpdesk/vendor/datatables/js/buttons.colVis.js vendored Normal file
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@ -0,0 +1,206 @@
/*!
* Column visibility buttons for Buttons and DataTables.
* 2016 SpryMedia Ltd - datatables.net/license
*/
(function( factory ){
if ( typeof define === 'function' && define.amd ) {
// AMD
define( ['jquery', 'datatables.net', 'datatables.net-buttons'], function ( $ ) {
return factory( $, window, document );
} );
}
else if ( typeof exports === 'object' ) {
// CommonJS
module.exports = function (root, $) {
if ( ! root ) {
root = window;
}
if ( ! $ || ! $.fn.dataTable ) {
$ = require('datatables.net')(root, $).$;
}
if ( ! $.fn.dataTable.Buttons ) {
require('datatables.net-buttons')(root, $);
}
return factory( $, root, root.document );
};
}
else {
// Browser
factory( jQuery, window, document );
}
}(function( $, window, document, undefined ) {
'use strict';
var DataTable = $.fn.dataTable;
$.extend( DataTable.ext.buttons, {
// A collection of column visibility buttons
colvis: function ( dt, conf ) {
return {
extend: 'collection',
text: function ( dt ) {
return dt.i18n( 'buttons.colvis', 'Column visibility' );
},
className: 'buttons-colvis',
buttons: [ {
extend: 'columnsToggle',
columns: conf.columns,
columnText: conf.columnText
} ]
};
},
// Selected columns with individual buttons - toggle column visibility
columnsToggle: function ( dt, conf ) {
var columns = dt.columns( conf.columns ).indexes().map( function ( idx ) {
return {
extend: 'columnToggle',
columns: idx,
columnText: conf.columnText
};
} ).toArray();
return columns;
},
// Single button to toggle column visibility
columnToggle: function ( dt, conf ) {
return {
extend: 'columnVisibility',
columns: conf.columns,
columnText: conf.columnText
};
},
// Selected columns with individual buttons - set column visibility
columnsVisibility: function ( dt, conf ) {
var columns = dt.columns( conf.columns ).indexes().map( function ( idx ) {
return {
extend: 'columnVisibility',
columns: idx,
visibility: conf.visibility,
columnText: conf.columnText
};
} ).toArray();
return columns;
},
// Single button to set column visibility
columnVisibility: {
columns: undefined, // column selector
text: function ( dt, button, conf ) {
return conf._columnText( dt, conf );
},
className: 'buttons-columnVisibility',
action: function ( e, dt, button, conf ) {
var col = dt.columns( conf.columns );
var curr = col.visible();
col.visible( conf.visibility !== undefined ?
conf.visibility :
! (curr.length ? curr[0] : false )
);
},
init: function ( dt, button, conf ) {
var that = this;
button.attr( 'data-cv-idx', conf.columns );
dt
.on( 'column-visibility.dt'+conf.namespace, function (e, settings) {
if ( ! settings.bDestroying && settings.nTable == dt.settings()[0].nTable ) {
that.active( dt.column( conf.columns ).visible() );
}
} )
.on( 'column-reorder.dt'+conf.namespace, function (e, settings, details) {
if ( dt.columns( conf.columns ).count() !== 1 ) {
return;
}
// This button controls the same column index but the text for the column has
// changed
button.text( conf._columnText( dt, conf ) );
// Since its a different column, we need to check its visibility
that.active( dt.column( conf.columns ).visible() );
} );
this.active( dt.column( conf.columns ).visible() );
},
destroy: function ( dt, button, conf ) {
dt
.off( 'column-visibility.dt'+conf.namespace )
.off( 'column-reorder.dt'+conf.namespace );
},
_columnText: function ( dt, conf ) {
// Use DataTables' internal data structure until this is presented
// is a public API. The other option is to use
// `$( column(col).node() ).text()` but the node might not have been
// populated when Buttons is constructed.
var idx = dt.column( conf.columns ).index();
var title = dt.settings()[0].aoColumns[ idx ].sTitle
.replace(/\n/g," ") // remove new lines
.replace(/<br\s*\/?>/gi, " ") // replace line breaks with spaces
.replace(/<select(.*?)<\/select>/g, "") // remove select tags, including options text
.replace(/<!\-\-.*?\-\->/g, "") // strip HTML comments
.replace(/<.*?>/g, "") // strip HTML
.replace(/^\s+|\s+$/g,""); // trim
return conf.columnText ?
conf.columnText( dt, idx, title ) :
title;
}
},
colvisRestore: {
className: 'buttons-colvisRestore',
text: function ( dt ) {
return dt.i18n( 'buttons.colvisRestore', 'Restore visibility' );
},
init: function ( dt, button, conf ) {
conf._visOriginal = dt.columns().indexes().map( function ( idx ) {
return dt.column( idx ).visible();
} ).toArray();
},
action: function ( e, dt, button, conf ) {
dt.columns().every( function ( i ) {
// Take into account that ColReorder might have disrupted our
// indexes
var idx = dt.colReorder && dt.colReorder.transpose ?
dt.colReorder.transpose( i, 'toOriginal' ) :
i;
this.visible( conf._visOriginal[ idx ] );
} );
}
},
colvisGroup: {
className: 'buttons-colvisGroup',
action: function ( e, dt, button, conf ) {
dt.columns( conf.show ).visible( true, false );
dt.columns( conf.hide ).visible( false, false );
dt.columns.adjust();
},
show: [],
hide: []
}
} );
return DataTable.Buttons;
}));

2015
helpdesk/static/helpdesk/vendor/datatables/js/dataTables.buttons.js vendored Normal file
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1
helpdesk/templates/helpdesk/base-head.html
View File

@ -26,6 +26,7 @@
<!-- DataTables CSS-->
<link href="{% static 'helpdesk/vendor/datatables/css/dataTables.bootstrap4.css' %}" rel="stylesheet">
<link href="{% static 'helpdesk/vendor/datatables/css/buttons.dataTables.css' %}" rel="stylesheet">
<!-- MetisMenu CSS -->
<link href="{% static 'helpdesk/vendor/metisMenu/metisMenu.min.css' %}" rel="stylesheet">

2
helpdesk/templates/helpdesk/base_js.html
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@ -15,6 +15,8 @@
<script src="{% static 'helpdesk/vendor/chart.js/Chart.min.js' %}"></script>
<script src="{% static 'helpdesk/vendor/datatables/js/jquery.dataTables.js' %}"></script>
<script src="{% static 'helpdesk/vendor/datatables/js/dataTables.bootstrap4.js' %}"></script>
<script src="{% static 'helpdesk/vendor/datatables/js/dataTables.buttons.js' %}"></script>
<script src="{% static 'helpdesk/vendor/datatables/js/buttons.colVis.js' %}"></script>
<!-- jQuery UI DatePicker -->
<script src='{% static "helpdesk/vendor/jquery-ui/jquery-ui.min.js" %}' type='text/javascript' language='javascript'></script>

11
helpdesk/templates/helpdesk/filters/kbitems.html
View File

@ -6,7 +6,16 @@
<label for='id_statuses'>{% trans "Knowledge base item(s)" %}:</label>
</div>
<div class="col col-sm-3">
<select id='id_kbitems' name='kbitem' multiple='selected' size='5'>{% for s in kbitem_choices %}<option value='{{ s.0 }}'{% if s.0|in_list:query_params.filtering.kbitem__in %} selected='selected'{% endif %}>{{ s.1 }}</option>{% endfor %}</select>
<select id='id_kbitems' name='kbitem' multiple='selected' size='5'>
{% with magic_number=-1 %}
<option value='{{magic_number}}'{% if magic_number|in_list:query_params.filtering.kbitem__in %} selected='selected'{% endif %}>
{% trans "Uncategorized" %}
</option>
{% endwith %}
{% for s in kbitem_choices %}
<option value='{{ s.0 }}'{% if s.0|in_list:query_params.filtering.kbitem__in %} selected='selected'{% endif %}>{{ s.1 }}</option>
{% endfor %}
</select>
</div>
<div class="col col-sm-6">
<button class="filterBuilderRemove btn btn-danger btn-sm float-right"><i class="fas fa-trash-alt"></i></button>

5
helpdesk/templates/helpdesk/filters/owner.html
View File

@ -7,6 +7,11 @@
</div>
<div class="col col-sm-3">
<select id='id_owners' name='assigned_to' multiple='selected' size='5'>
{% with magic_number=-1 %}
<option value='{{magic_number}}'{% if magic_number|in_list:query_params.filtering.assigned_to__id__in %} selected='selected'{% endif %}>
{% trans "Unassigned" %}
</option>
{% endwith %}
{% for u in user_choices %}
<option value='{{ u.id }}'{% if u.id|in_list:query_params.filtering.assigned_to__id__in %} selected='selected'{% endif %}>
{{ u.get_username }}{% ifequal u user %} {% trans "(ME)" %}{% endifequal %}

16
helpdesk/templates/helpdesk/ticket_list.html
View File

@ -68,6 +68,7 @@
<th>{% trans "Owner" %}</th>
<th>{% trans "Submitter" %}</th>
<th>{% trans "Time Spent" %}</th>
<th>{% trans "KB item" %}</th>
</tr>
</thead>
</table>
@ -98,7 +99,7 @@
</optgroup>
<optgroup label='{% trans "Set KB Item" %}'>
<option value='kbitem_none'>{% trans "No KB Item" %}</option>
{% for kbi in kb_items %}<option value='kbitem_{{ kbi.id }}'>{{ kbi.title }}</option>{% endfor %}
{% for kbi in kb_items %}<option value='kbitem_{{ kbi.id }}'>{{kbi.category.title}}: {{ kbi.title }}</option>{% endfor %}
</optgroup>
</select>
<button type="submit" class="btn btn-primary btn-sm"><i class="fas fa-arrow-circle-right"></i>&nbsp;{% trans "Go" %}</button>
@ -307,6 +308,8 @@
{
$( row ).addClass(data.row_class);
},
dom: 'ltBp',
buttons: ["colvis"],
"columns": [
{"data": "id",
@ -343,16 +346,18 @@
priority = "danger";
}
return '<p class="text-'+priority+'">'+data+'</p>';
}
},
"visible": false,
},
{"data": "queue",
"render": function(data, type, row, meta) {
return data.title;
}
},
"visible": false,
},
{"data": "status"},
{"data": "created"},
{"data": "due_date"},
{"data": "due_date", "visible": false},
{"data": "assigned_to",
"render": function(data, type, row, meta) {
if (data != "None") {
@ -364,7 +369,8 @@
}
},
{"data": "submitter"},
{"data": "time_spent"},
{"data": "time_spent", "visible": false},
{"data": "kbitem"},
]
});
})

14
helpdesk/views/staff.py
View File

@ -819,6 +819,7 @@ def ticket_list(request):
# a query, to be saved if needed:
query_params = {
'filtering': {},
'filtering_or': {},
'sorting': None,
'sortreverse': False,
'search_string': '',
@ -884,12 +885,19 @@ def ticket_list(request):
('status', 'status__in'),
('kbitem', 'kbitem__in'),
]
filter_null_params = dict([
('queue', 'queue__id__isnull'),
('assigned_to', 'assigned_to__id__isnull'),
('status', 'status__isnull'),
('kbitem', 'kbitem__isnull'),
])
for param, filter_command in filter_in_params:
patterns = request.GET.getlist(param)
if patterns:
if not request.GET.get(param) is None:
patterns = request.GET.getlist(param)
try:
pattern_pks = [int(pattern) for pattern in patterns]
if -1 in pattern_pks:
query_params['filtering_or'][filter_null_params[param]] = True
query_params['filtering'][filter_command] = pattern_pks
except ValueError:
pass