Ross Poulton
23084499c1
* Add localisation hooks
...
* Add VERY basic knowledgebase functions
* Restructure views.py into views/*.py
2008-05-21 21:16:44 +00:00
Ross Poulton
dfb821336e
* Added i18n hooks, eg _() and {% trans %} tags around all helpdesk-generated
...
text to assist with future translation efforts. I've no doubt missed a few.
Also we don't have a "Change Language" view in here, unsure if this should
be a helpdesk function or a function of the parent project.
* Updated svn:ignore to ignore .pyc files
* Added new function to replace cursor.dictfetchall() which is available in
psycopg1 but not psycopg2. New function should work across other database
systems, but is untested.
2008-05-07 09:04:18 +00:00
Ross Poulton
ad05df8dda
* Updates to bring into line with django trunk
2008-04-17 05:46:55 +00:00
Ross Poulton
d6196e540d
* Minor JS bugfix to allow uploading multiple files via the web interface
2008-02-08 00:48:23 +00:00
Ross Poulton
41a3199513
* Added ability to attach files
...
* Via e-mail (and replies)
* Via web interface
* Updated README with attachment detail
* Other various bugfixes as they crop up
2008-02-08 00:19:58 +00:00
Ross Poulton
041272ce1b
* Added ability for tickets to be placed on hold
2008-01-20 23:31:27 +00:00
Ross Poulton
379f68ed4b
* Add ability to place a ticket on hold, stopping automatic escalation.
2008-01-16 04:52:30 +00:00
Ross Poulton
eff97073fb
* Remove dependency on markdown
...
* Use nicEditor in 'create ticket' screens to allow HTML entry.
2008-01-16 03:23:43 +00:00
Ross Poulton
14b2c59093
* Add ability to delete tickets completely
...
* Add model for file attachments, although currently commented out.
2008-01-15 04:00:19 +00:00
Ross Poulton
dce7731957
* Further form improvements, this time in the 'Edit Ticket' area.
2008-01-15 00:02:06 +00:00
Ross Poulton
d829b1aaf6
* Added priority icons for list views
...
* Added nice buttons for Accept/Edit/Take/etc with template
2008-01-12 05:37:45 +00:00
Ross Poulton
ccb5b9fd97
* Updated license file
...
* Added support for pre-written responses - uses Ajax to populate comment box.
2008-01-11 01:00:01 +00:00
Ross Poulton
8aae8564ba
* Add 'modified' field to tickets - updated when the ticket or a followup is saved
...
* Added 'Priority' ot tickets along with update code.
2008-01-10 00:28:45 +00:00
Ross Poulton
10158056b6
* Add README and LICENSE files
...
* Add e-mail templates for submitter-based emails
* Add send_multipart_email() to lib.py - sends HTML/plain emails
* Add 'Take' link to unassigned tickets on ticket detail view
* Add Description to ticket detail view
* When resolving ticket, copy comment into ticket resolution
* Display resolution and 'Accept & Close' link on ticket detail view
* Create scripts/ folder
* Added POP/IMAP details to Queue model
* Added get_email.py; polls POP/IMAP boxes & creates ticket
* Added keyword search functionality
2008-01-07 20:22:13 +00:00
Ross Poulton
20ede72e59
Utilise markdown on ticket body descriptions. Note: Needs django.contrib.markup in the parent projects' settings.py file.
2007-12-28 03:35:28 +00:00
Ross Poulton
015a7dd166
Initial import of Python files & templates
2007-12-27 00:29:17 +00:00
