79 Commits

Author	SHA1	Message	Date
Garret Wassermann	e5c3c4a435	Used six to add python3 compatibility along side existing python2, and replaced print statements with logging features. Can now poll a local directory for mail too, not just remote POP3/IMAP.	2016-09-14 20:35:18 -04:00
Gleber Diniz	f8044faf28	Fix import error on python 3 ... "from email.utils import parseaddr, collapse_rfc2231_value" works both for python 2.7 and python 3	2016-06-14 17:10:23 -03:00
Bruno Tikami	2efe8255c5	UPDATED: print statements to be Python 3.x compatible	2016-03-01 17:01:58 -03:00
Alex Barcelo	3b547d2cf9	creation of Permission-per-Queue is done always	2015-12-18 14:35:50 +01:00
Alex Barcelo	1ea70ad1be	adding management command for batch-creation of Queue permission	2015-12-16 22:27:06 +01:00
pahpa@orange.fr	060266e93a	Modify make_option with dest variable 'escalate-verbosely'	2015-06-17 16:22:44 +02:00
TreeNode	54dd376b9c	Check for sock lib has installed	2014-12-11 01:44:47 +02:00
TreeNode	50b80b2a08	Socks proxy support	2014-12-10 23:37:34 +02:00
Gabriel Pichot	27217edf4a	Changed references from auth.User to get_user_model (views, forms & commands)	2014-06-18 16:21:37 +02:00
Ross Poulton	452a34ad72	Smart email parsing (closes #203): Use email-reply-parser to ignore cruft in incoming emails	2014-01-29 23:08:33 +11:00
root	306d8bf4d3	Changed regex for email subjects to use queue slug to tell internal ticket id from external ones.	2013-02-27 16:14:16 +01:00
Ross Poulton	53273e3794	Fix datetime/timezone handling in Django <1.4; update management commands to be timezone-aware	2013-01-23 11:35:18 +11:00
Ross Poulton	e3ef1e4f20	Closes #163 - ignore automatic email replies	2013-01-20 14:39:07 +11:00
Ross Poulton	6f38470146	Merge pull request #159 from satyans24/master ... fix unicode decode error	2012-10-10 02:29:58 -07:00
satyans24	43658abad9	Update helpdesk/management/commands/get_email.py ... ignore when some characters can't be decoded to avoid unicode decode error.	2012-10-09 21:04:20 +05:30
digitalpbk	88fa35cf29	import settings from helpdesk instead of django	2012-10-07 14:20:26 +05:30
Evan Borgstrom	1f00eef6d0	[GH-93] re-applying changes...	2012-01-24 23:19:07 -05:00
tschmidt	eb74f807d8	added QUEUE_EMAIL_BOX_SSL	2012-01-16 17:36:24 -08:00
tschmidt	164a9f44bb	added global queue default email settings	2012-01-16 17:01:47 -08:00
Alex Garel	ab84017dd5	more fixes on templated mail and safe context	2011-11-09 16:37:37 +01:00
Ross Poulton	090685b6d9	Clean up comments in create_usersettings, and fix copyright in escalate_tickets.	2011-04-19 23:02:33 +00:00
Bruno Clermont	590b5a20d9	add command to create UserSettings for user who do not have one yet	2011-04-15 17:38:12 -04:00
Ross Poulton	ad58b4dcbb	fixed missing bracket in string. thanks to jezdez for catching this during translation.	2011-02-07 10:23:06 +00:00
Ross Poulton	ef1fdbc399	Fix an issue with decoding of some unicode subjects. THanks to pistolero for reviewing the previous patch and providing a fix.	2011-02-02 08:02:39 +00:00
Ross Poulton	8435a665b1	Fix to issue #16: escalate_tickets fails with an error due to conflicting command-line arguments	2011-02-02 07:49:44 +00:00
Ross Poulton	2d7d3c489d	Correct handling of e-mail attachments where the name is encoded in rfc2231. Thanks to Sergey Kirillov for the patch, which closes Google Code issue #154 and Github issue #11.	2011-01-29 06:25:53 +00:00
Ross Poulton	8f15febe23	Fix decoding of plain text emails in non-utf8 encodings such as koi8-r. Thanks to Sergey Kirillov for the patch, which fixes Github issue #9 and Google Code issue #150.	2011-01-29 06:22:18 +00:00
Ross Poulton	46d8e6284e	Fix to prevent tickets being escalated too soon. Thanks to Walter Doekes for the patch. (Google Code #148; Github #8)	2011-01-29 05:52:24 +00:00
Ross Poulton	53327eb66a	Moved all project files under a "helpdesk" directory. Should make it easier to use setup.py / pypi / whatever in the future.	2011-01-25 23:02:00 +00:00