5 Commits

Author	SHA1	Message	Date
Ross Poulton	379f68ed4b	* Add ability to place a ticket on hold, stopping automatic escalation.	2008-01-16 04:52:30 +00:00
Ross Poulton	1524c37941	* Add queue-based automatic ticket escalation	2008-01-16 04:38:24 +00:00
Ross Poulton	ab320c782b	* Fix properties and add header to get_email.py	2008-01-15 05:18:54 +00:00
Ross Poulton	8aae8564ba	* Add 'modified' field to tickets - updated when the ticket or a followup is saved ... * Added 'Priority' ot tickets along with update code.	2008-01-10 00:28:45 +00:00
Ross Poulton	10158056b6	* Add README and LICENSE files ... * Add e-mail templates for submitter-based emails * Add send_multipart_email() to lib.py - sends HTML/plain emails * Add 'Take' link to unassigned tickets on ticket detail view * Add Description to ticket detail view * When resolving ticket, copy comment into ticket resolution * Display resolution and 'Accept & Close' link on ticket detail view * Create scripts/ folder * Added POP/IMAP details to Queue model * Added get_email.py; polls POP/IMAP boxes & creates ticket * Added keyword search functionality	2008-01-07 20:22:13 +00:00