Ross Poulton
2895891fb0
* Removed horrid license - moved to BSD.
...
* Removed horrid file headers
* Added API - Mostly untested at this stage. Works via HTTP POST.
* Added API documentation
2008-02-06 04:36:07 +00:00
Ross Poulton
224ad8722f
* Add templates for escalation
...
* E-mail owner, Queue CC and submitter on escalation
2008-01-22 06:10:48 +00:00
Ross Poulton
6ef420427d
* Added support for e-maling a queue "CC" address (two options here, one for new tickets only, one for all queue activity)
...
* Added support for e-mailing submitter when a ticket is closed
* Added facility to e-mail owner when someone else acts on their ticket
2008-01-21 01:02:12 +00:00
Ross Poulton
041272ce1b
* Added ability for tickets to be placed on hold
2008-01-20 23:31:27 +00:00
Ross Poulton
9c2fd9e87b
* Minor on-hold improvements
2008-01-16 05:00:58 +00:00
Ross Poulton
379f68ed4b
* Add ability to place a ticket on hold, stopping automatic escalation.
2008-01-16 04:52:30 +00:00
Ross Poulton
eff97073fb
* Remove dependency on markdown
...
* Use nicEditor in 'create ticket' screens to allow HTML entry.
2008-01-16 03:23:43 +00:00
Ross Poulton
2e2176547d
* Added logout link/template
...
* Added ability for public to submit a ticket via the web if they aren't logged in
* Added ability for public to view ticket via web using ticket ID & e-mail address
* Added public ticket URL to e-mails
* Added manager to FollowUp class to
2008-01-16 00:26:24 +00:00
Ross Poulton
c626b22f4d
* Add interface for filtering mechanism - now only shows the filtering
...
options that are being used, allowing users to add or remove more options
rather than just display the lot on screen.
* Break out filtering and row hover into separate javascript files (hover
is used in the ticket list & dashboard - same code was used in both
places. Anti-DRY)
2008-01-15 05:07:19 +00:00
Ross Poulton
14b2c59093
* Add ability to delete tickets completely
...
* Add model for file attachments, although currently commented out.
2008-01-15 04:00:19 +00:00
Ross Poulton
dce7731957
* Further form improvements, this time in the 'Edit Ticket' area.
2008-01-15 00:02:06 +00:00
Ross Poulton
7932ace133
* Improve ticket submission form by adding help text and flagging optional fields as such
...
* When submitting an e-mail, if a submitters e-mail is provided send them an e-mail
2008-01-14 23:39:43 +00:00
Ross Poulton
d829b1aaf6
* Added priority icons for list views
...
* Added nice buttons for Accept/Edit/Take/etc with template
2008-01-12 05:37:45 +00:00
Ross Poulton
ccb5b9fd97
* Updated license file
...
* Added support for pre-written responses - uses Ajax to populate comment box.
2008-01-11 01:00:01 +00:00
Ross Poulton
ff7f718caf
* Allow priority selection on submission
...
* Display coloured background on new Priority column in lists
* Allow sorting by priority in ticket list
2008-01-10 05:06:47 +00:00
Ross Poulton
8aae8564ba
* Add 'modified' field to tickets - updated when the ticket or a followup is saved
...
* Added 'Priority' ot tickets along with update code.
2008-01-10 00:28:45 +00:00
Ross Poulton
10158056b6
* Add README and LICENSE files
...
* Add e-mail templates for submitter-based emails
* Add send_multipart_email() to lib.py - sends HTML/plain emails
* Add 'Take' link to unassigned tickets on ticket detail view
* Add Description to ticket detail view
* When resolving ticket, copy comment into ticket resolution
* Display resolution and 'Accept & Close' link on ticket detail view
* Create scripts/ folder
* Added POP/IMAP details to Queue model
* Added get_email.py; polls POP/IMAP boxes & creates ticket
* Added keyword search functionality
2008-01-07 20:22:13 +00:00
Ross Poulton
20ede72e59
Utilise markdown on ticket body descriptions. Note: Needs django.contrib.markup in the parent projects' settings.py file.
2007-12-28 03:35:28 +00:00
Ross Poulton
015a7dd166
Initial import of Python files & templates
2007-12-27 00:29:17 +00:00
