Ross Poulton
4d6859ba42
* Fix inline models in Admin
...
* Use signals correctly
(Thanks, David Clymer)
2008-08-13 21:42:57 +00:00
Ross Poulton
23084499c1
* Add localisation hooks
...
* Add VERY basic knowledgebase functions
* Restructure views.py into views/*.py
2008-05-21 21:16:44 +00:00
Ross Poulton
dfb821336e
* Added i18n hooks, eg _() and {% trans %} tags around all helpdesk-generated
...
text to assist with future translation efforts. I've no doubt missed a few.
Also we don't have a "Change Language" view in here, unsure if this should
be a helpdesk function or a function of the parent project.
* Updated svn:ignore to ignore .pyc files
* Added new function to replace cursor.dictfetchall() which is available in
psycopg1 but not psycopg2. New function should work across other database
systems, but is untested.
2008-05-07 09:04:18 +00:00
Ross Poulton
7dfb38eab9
* Removed e-mail templates to the database
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* Added statistics views, making use of Google Charts
* Added initial data fixture, to automatically create e-mail templates
at install-time
2008-04-01 23:26:12 +00:00
Ross Poulton
41a3199513
* Added ability to attach files
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* Via e-mail (and replies)
* Via web interface
* Updated README with attachment detail
* Other various bugfixes as they crop up
2008-02-08 00:19:58 +00:00
Ross Poulton
2895891fb0
* Removed horrid license - moved to BSD.
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* Removed horrid file headers
* Added API - Mostly untested at this stage. Works via HTTP POST.
* Added API documentation
2008-02-06 04:36:07 +00:00
Ross Poulton
4a082e0bfb
* Add smart e-mail parsing - if subject contains a ticket ID, the new e-mail
...
is added as a followup to that ticket.
* Add basic code to support Google Charts in a future revision
* Improved use of Queue "Update" CC.
2008-02-05 23:35:40 +00:00
Ross Poulton
ab320c782b
* Fix properties and add header to get_email.py
2008-01-15 05:18:54 +00:00
Ross Poulton
8aae8564ba
* Add 'modified' field to tickets - updated when the ticket or a followup is saved
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* Added 'Priority' ot tickets along with update code.
2008-01-10 00:28:45 +00:00
Ross Poulton
10158056b6
* Add README and LICENSE files
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* Add e-mail templates for submitter-based emails
* Add send_multipart_email() to lib.py - sends HTML/plain emails
* Add 'Take' link to unassigned tickets on ticket detail view
* Add Description to ticket detail view
* When resolving ticket, copy comment into ticket resolution
* Display resolution and 'Accept & Close' link on ticket detail view
* Create scripts/ folder
* Added POP/IMAP details to Queue model
* Added get_email.py; polls POP/IMAP boxes & creates ticket
* Added keyword search functionality
2008-01-07 20:22:13 +00:00
