Ross Poulton
4a082e0bfb
* Add smart e-mail parsing - if subject contains a ticket ID, the new e-mail
...
is added as a followup to that ticket.
* Add basic code to support Google Charts in a future revision
* Improved use of Queue "Update" CC.
2008-02-05 23:35:40 +00:00
Ross Poulton
274b9300f4
* Fixed svn:keywords
...
* Added escalation system that allows certain days to be excluded from escalation
* New script to automatically create exclusions on user-defined days, eg easily add a years worth of saturdays & sundays to the exclusion system
2008-01-22 05:54:22 +00:00
Ross Poulton
259757f71d
* Updates to README, mainly concerning licensing and media locations.
2008-01-21 01:07:46 +00:00
Ross Poulton
1524c37941
* Add queue-based automatic ticket escalation
2008-01-16 04:38:24 +00:00
Ross Poulton
eff97073fb
* Remove dependency on markdown
...
* Use nicEditor in 'create ticket' screens to allow HTML entry.
2008-01-16 03:23:43 +00:00
Ross Poulton
423b455fc1
Minor readme updates
2008-01-14 23:12:27 +00:00
Ross Poulton
5052d40876
* Add htdocs (including jquery & nicEdit; need to sort out licensing)
...
* Update readme to reflect htdocs usage.
2008-01-08 00:02:52 +00:00
Ross Poulton
10158056b6
* Add README and LICENSE files
...
* Add e-mail templates for submitter-based emails
* Add send_multipart_email() to lib.py - sends HTML/plain emails
* Add 'Take' link to unassigned tickets on ticket detail view
* Add Description to ticket detail view
* When resolving ticket, copy comment into ticket resolution
* Display resolution and 'Accept & Close' link on ticket detail view
* Create scripts/ folder
* Added POP/IMAP details to Queue model
* Added get_email.py; polls POP/IMAP boxes & creates ticket
* Added keyword search functionality
2008-01-07 20:22:13 +00:00
