147 Commits

Author	SHA1	Message	Date
Ivan Giuliani	5eb8b6eeb7	Silly mistake: reversed condition in 'if' check	2012-01-18 23:36:58 +01:00
Ivan Giuliani	b6472507e4	apply_query shouldn't modify the parameters dictionary ... Changing parameters in apply_query might yield an invalid state in later code that assumes the query was not changed. This patch avoids parameters modification and should fix the issue reported in #109	2012-01-18 14:39:36 +01:00
Ivan Giuliani	119b951086	Sanity checks against input for ticket search ... Currently input parameters within the ticket search view are not validated, thus (manually) altering the parameters in the query string issues a 500. This patch attempts to solve this problem, reverting to the default query when the situation can't be recovered.	2012-01-17 13:14:21 +01:00
Ross Poulton	533fdc8c2a	Merge branch 'kotowicz-master', manually merging conflicts in these files: ... helpdesk/lib.py helpdesk/templates/helpdesk/ticket_desc_table.html helpdesk/views/staff.py	2012-01-11 09:18:05 +00:00
Andreas Kotowicz	2d882a393c	fix email problem with multiple addresses.	2011-12-09 17:21:48 +01:00
Andreas Kotowicz	885c03c514	don't translate field errors - they should be in correct language by default.	2011-12-09 17:20:32 +01:00
Andreas Kotowicz	1d0ac58391	translate all fiels in /ticket/submit/	2011-12-09 17:20:14 +01:00
Andreas Kotowicz	b79bb6ac10	fix /reports/usermonth/ & /reports/queuemonth/ errors ... - indexing was wrong - wrong first month label was used.	2011-12-08 16:49:17 +01:00
Andreas Kotowicz	50406665c9	jquery translate temporary work arounds: ... - google translate api v1 is deprecated, for v2 you need to pay. - the google translate widget is still available for free. I left the jquery translate code intact, because maybe we can get jquery-translate to work with microsoft's translation service.	2011-12-02 17:47:30 +01:00
Andreas Kotowicz	1e6fa7a92d	add option to 'hide empty queues' in dashboard overview. ... code to show empty queue is from b7df9b9495	2011-12-02 12:54:06 +01:00
Andreas Kotowicz	71d69278bc	custom fields: add option which forces user to make an active choice. ... in forms.py we prepend a 0 entry to the list of choices.	2011-12-01 20:48:37 +01:00
Andreas Kotowicz	87a5aa88b4	work on German and English translations.	2011-11-29 16:16:09 +01:00
Andreas Kotowicz	b18afe87bd	preselect currently active language in 'public_change_language'	2011-11-29 15:15:24 +01:00
Andreas Kotowicz	f823b72db6	css fixes: ... - fix space problems between helpdesk lists and welcome text. in languages other then English, these two used to overlap. - make search input field smaller, so that there is no ugly 'out-of-space' artifact, when 'saved queries' exist and the buttons wrap into the 'helpdesk' h1.	2011-11-29 15:07:44 +01:00
Andreas Kotowicz	505a171b61	working on dashboard: ... - clarify what the individual dashboard ticket lists mean. - add 'tickets submitted by you' list. - add possiblity for custom welcome message (HELPDESK_CUSTOM_WELCOME).	2011-11-29 14:08:08 +01:00
demo	049b75182b	removed forgotten pdb	2011-11-28 18:53:01 +01:00
demo	b74f6914b2	handle the case when recipients is not str but unicode	2011-11-28 18:13:07 +01:00
Andreas Kotowicz	90721b0746	create_ticket form modifications: make 'title', 'submitter_email' and 'body' fields wider.	2011-11-28 16:06:36 +01:00
Andreas Kotowicz	b73d7df064	add option 'HELPDESK_CREATE_TICKET_HIDE_ASSIGNED_TO' to hide the 'case owner' on create_view if necessary.	2011-11-28 15:17:54 +01:00
Andreas Kotowicz	c79ba8de01	uncomment previously commented code which takes care of unassiging a ticket.	2011-11-28 14:49:37 +01:00
Andreas Kotowicz	eaf78115d2	send user back to the same page before changing the display language.	2011-11-27 09:43:51 +01:00
Andreas Kotowicz	5a92dafbdc	new option: 'HELPDESK_FOOTER_SHOW_CHANGE_LANGUAGE_LINK' ... If activated, a 'change language' link will be shown in the footer. You need to add this line to your 'urlpatterns' variable in your urls.py file: (r'^i18n/', include('django.conf.urls.i18n'))	2011-11-27 09:26:56 +01:00
Andreas Kotowicz	d27e4a0178	change search box padding, otherwise the bottom of the searchbox will not be aligned with the buttons on the left.	2011-11-24 15:25:48 +01:00
Andreas Kotowicz	ab67f1397a	added toolips to 'Copies to' and 'Dependencies' links, explaining what these links are for. ... added a.tooltip class to css file.	2011-11-24 14:26:15 +01:00
Andreas Kotowicz	1c3a7a8a7b	add option 'HELPDESK_SHOW_CHANGE_PASSWORD' so that local users find a link to change their password. ... (needs django-registration https://bitbucket.org/ubernostrum/django-registration/).	2011-11-24 13:30:45 +01:00
Andreas Kotowicz	d876c1be13	css fix for followup_mod being too wide.	2011-11-24 13:29:54 +01:00
Andreas Kotowicz	45620f96d0	new setting: HELPDESK_PREPEND_ORG_NAME ... customize helpdesk name on a few pages, i.e., your organization, so that users know that they came to the right page.	2011-11-23 20:12:27 +01:00
Andreas Kotowicz	1eb0760f32	redirect user to 'helpdesk_home' from /helpdesk/login/ page, if user is already authenticated.	2011-11-23 19:57:11 +01:00
Andreas Kotowicz	4b0b628724	hide "log in" button on '/helpdesk/login/' page. ... modify "log in" redirect if possbible, so that user lands on same ticket (instead of dashboard) after login.	2011-11-23 19:56:36 +01:00
Andreas Kotowicz	f897d5bcb4	add option to override default look of followups - this is work in progress.	2011-11-21 20:04:05 +01:00
Andreas Kotowicz	2cee519d1c	translate code changes: ... - change js code, so that 'click' and not 'change' will trigger the translation. - do not assume that English is the source language - the comments might be in a different language.	2011-11-21 19:15:43 +01:00
Andreas Kotowicz	d5164e96c4	add possibility to translate ticket comments using jquery & google translate.	2011-11-21 17:39:13 +01:00
Andreas Kotowicz	cb34b1933a	make django-helpdesk more customizable + bug fixes: ... - look at settings.py for all new options regarding customization. - settings can be accessed inside the templates via the new templatetag 'load_helpdesk_settings' - allow editing of personal followups, but only if followup does not contain any ticketchanges - otherwise this information is lost after the editing. - add 'delete' link to attachments - link to list of closed tickets in queue overview - add 'closed & resolved' section to dashboard - hide 'pre-set reply' box if no pre-set replies are found. - use 'SelectDateWidget' for custom DateField - fix how we update followups so that attachments don't get deleted - fix bug where resolution emails contained the solution 'None' - fix stats crashing bug - fix locale bug	2011-11-19 09:34:07 +01:00
Alex Garel	a6f7bd8a25	added css class on ticket actions in ticket_desc_table	2011-11-10 18:10:17 +01:00
Alex Garel	5000413bf0	fixes in french mail templates (passed all through tidy)	2011-11-10 17:36:58 +01:00
Alex Garel	7b594cfdc0	Added a warning if no message notification template found in database	2011-11-10 12:19:57 +01:00
Alex Garel	89cc11cb8e	French translations for notifications and headers / footers	2011-11-10 12:18:16 +01:00
Alex Garel	ab84017dd5	more fixes on templated mail and safe context	2011-11-09 16:37:37 +01:00
Alex Garel	08efeb1fc9	fixing month index error in reports ... month has to span from 0 to 11 not 1 to 12	2011-11-08 17:57:26 +01:00
Alex Garel	23463c902e	Using safe_template_context to build templated email context forms.py ... Without this send_templated_mail does not work (Exception on context['queue'].get('locale', 'en')	2011-11-08 17:31:05 +01:00
Ross Poulton	6e33408a7d	Merge branch 'master' of github.com:rossp/django-helpdesk	2011-11-08 18:01:00 +11:00
Ross Poulton	dd61932294	Allow users to define the display order of custom fields. Closes GH-75. ... Thanks to Andreas K for the suggestion!	2011-11-08 17:59:34 +11:00
Ross Poulton	78f515d594	Add Italian translation, thanks to Stefano Brentegani.	2011-11-06 00:05:58 +00:00
Ross Poulton	acbcfebef5	Update urlconf to recognise KB category slugs that include numbers. Closes #68.	2011-11-05 01:23:35 +00:00
Ross Poulton	2aaaf57504	Pull in changes from bclermont to fix content-type handling on queues when processing incoming e-mail. Closes GH-70.	2011-11-05 00:56:53 +00:00
Ross Poulton	d44fba380d	Update all translations. Closes #71.	2011-11-05 00:47:29 +00:00
maccesch	85bf169025	fixed the "take" link when viewing a ticket to create a proper follow up	2011-09-05 20:40:53 +02:00
maccesch	70a2cd9271	fixed email sending when no locale is specified in queue	2011-09-05 19:16:22 +02:00
maccesch	c4fa11719f	fixed get_email management command	2011-09-05 18:42:41 +02:00
maccesch	652f847c3b	fixed email locale detection	2011-09-01 17:23:31 +02:00