Ross Poulton
7dfb38eab9
* Removed e-mail templates to the database
...
* Added statistics views, making use of Google Charts
* Added initial data fixture, to automatically create e-mail templates
at install-time
2008-04-01 23:26:12 +00:00
Ross Poulton
47afa9b45b
* Added RSS Feed Functionality
...
* RSS Feed Index (/rss/)
* Open tasks by User
* Open tasks by User / Queue
* Open tasks by Queue
* All activity (based on FollowUps for now)
2008-02-08 05:29:51 +00:00
Ross Poulton
2895891fb0
* Removed horrid license - moved to BSD.
...
* Removed horrid file headers
* Added API - Mostly untested at this stage. Works via HTTP POST.
* Added API documentation
2008-02-06 04:36:07 +00:00
Ross Poulton
379f68ed4b
* Add ability to place a ticket on hold, stopping automatic escalation.
2008-01-16 04:52:30 +00:00
Ross Poulton
2e2176547d
* Added logout link/template
...
* Added ability for public to submit a ticket via the web if they aren't logged in
* Added ability for public to view ticket via web using ticket ID & e-mail address
* Added public ticket URL to e-mails
* Added manager to FollowUp class to
2008-01-16 00:26:24 +00:00
Ross Poulton
14b2c59093
* Add ability to delete tickets completely
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* Add model for file attachments, although currently commented out.
2008-01-15 04:00:19 +00:00
Ross Poulton
ccb5b9fd97
* Updated license file
...
* Added support for pre-written responses - uses Ajax to populate comment box.
2008-01-11 01:00:01 +00:00
Ross Poulton
10158056b6
* Add README and LICENSE files
...
* Add e-mail templates for submitter-based emails
* Add send_multipart_email() to lib.py - sends HTML/plain emails
* Add 'Take' link to unassigned tickets on ticket detail view
* Add Description to ticket detail view
* When resolving ticket, copy comment into ticket resolution
* Display resolution and 'Accept & Close' link on ticket detail view
* Create scripts/ folder
* Added POP/IMAP details to Queue model
* Added get_email.py; polls POP/IMAP boxes & creates ticket
* Added keyword search functionality
2008-01-07 20:22:13 +00:00
Ross Poulton
015a7dd166
Initial import of Python files & templates
2007-12-27 00:29:17 +00:00
