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348 Commits

Author SHA1 Message Date
Garret Wassermann
4d78bc85ca Update due date correct when adding followup to ticket, for #616 2018-07-03 00:20:51 -04:00
Garret Wassermann
d0cf8426d0 Add Due Date column to ticket list and in description table for individual ticket page 2018-07-02 22:07:59 -04:00
Garret Wassermann
c3bf39a3b9 Fix bad URL when canceling query deletion, to address #615 2018-05-10 02:14:59 -04:00
Garret Wassermann
54a6b1d21b Merge 0.2.7 bugfixes 2018-03-04 04:01:48 -05:00
Garret Wassermann
ed5f86c583 Suppress empty whitespace from edit buttons in ticket follow-up list, patch for #596 2018-02-27 20:21:03 -05:00
vzagorovskiy
40af08ee84
Attribute color is not allowed here 2018-02-24 10:33:14 +03:00
Garret Wassermann
142c291afb Merge 0.2.4 bugfixes 2017-12-18 00:45:36 -05:00
Garret Wassermann
8972baddda Remove dead jqplot code from report output, and remove unused jqplot plugin from static/ directory 2017-12-17 23:23:03 -05:00
Garret Wassermann
fca81ac38c Remove duplicate jquery files, update public_base to point to jquery included in vendor/ directory 2017-12-17 23:16:14 -05:00
Garret Wassermann
3a1bd76e75 Merge custom staff filter, PR #239 2017-10-30 03:17:40 -04:00
Garret Wassermann
ee1cae07a4 Change ticket sorting via form, to fix #562 2017-10-28 10:47:46 -04:00
Garret Wassermann
478095ca7e Fix missing templatetag load, to address #549 2017-09-13 01:17:05 -04:00
Garret Wassermann
a42a5b8aeb Add missing num_to_link in ticket description, to address #513 2017-07-16 19:38:30 -04:00
Garret Wassermann
9f9cdeec6c Show ticket ID in title of page so easier to use with many tabs open, to address #525 2017-07-16 19:24:16 -04:00
andresf01
db223abe27 Added email footer (es) 2017-06-28 11:27:10 -05:00
Garret Wassermann
8c4c1aa274 Update datatables Responsive plugin and move to datatables directory 2017-05-26 15:56:43 -04:00
Jonathan Barratt
d843a21ea7 Merge branch 'master' into master 2017-04-06 08:21:43 +07:00
Yuego [Home]
dfdb12e354 Fix link translation 2017-03-08 23:01:31 +04:00
Michael Huang
f16a196c69 Fix logout URL 2017-02-14 14:38:48 -08:00
Jonathan Barratt
8a2e6c087e
hotfix for #470: datatables error on empty ticket list 
handle the no tickets match query case with js rather than python for DataTables compatibility
 2017-01-03 00:42:12 +07:00
Garret Wassermann
3c6b522464 Fix form end tag placement, and remove duplicate unstyled query box 2016-12-13 23:45:43 -05:00
Garret Wassermann
04f27fdcff Use HTML5 table ordering based on Unix epoch 2016-11-21 00:12:24 -05:00
Garret Wassermann
2a7d82413b Miscellaneous improvements from review of #419 2016-10-31 02:57:08 -04:00
Garret Wassermann
37b9d332de Fix some more missing namespace references for login and kb_category 2016-10-31 02:19:41 -04:00
Garret Wassermann
26f4987726 Fix a missing helpdesk namespace reference in report_index.html 2016-10-31 01:42:45 -04:00
Garret Wassermann
cad174468b Sync with namespace and other v0.2 changes 2016-10-29 03:47:15 -04:00
Alex Barcelo
53ed0d3a2c Remove all the deprecated API related files and references 2016-10-29 08:50:13 +02:00
Alex Barcelo
afd6ebad74 Merge current 'master' state into urls_app_name 2016-10-19 15:26:04 +02:00
Ross Poulton
138904bf8b Update project URLs per #424 2016-10-12 11:14:10 +11:00
Garret Wassermann
3f620e83a2 Update style of Ticket FollowUp list to be a timeline 2016-09-27 17:29:59 -04:00
Garret Wassermann
929ec49fa8 Apply styling to KB pages. Minor tweak to dashboard. 2016-09-27 14:36:52 -04:00
Garret Wassermann
414f7e7c03 Make Knowledgebase categories nicer; include jQuery UI for DatePicker on new ticket form 2016-09-27 13:16:28 -04:00
Garret Wassermann
4203f352d9 Completely resolved jQuery issue with multiple file attachment submission on a single FollowUp due to CSS styling of file input buttons. It's really ridiculous you have to do this, but whatever. It works as expected. 2016-09-12 23:18:01 -04:00
Garret Wassermann
3002cf689c Fix CSS styling of Status radio buttons on Ticket Comment form 2016-09-12 22:54:51 -04:00
Garret Wassermann
76241b8661 Fix jQuery error with adding multiple attachments to a single FollowUp. It work when adding files one at a time but gets a little funny when adding more than one input field at a time. Also, moved RSS Feeds link to user menu to be more accessible. 2016-09-12 22:37:48 -04:00
Garret Wassermann
00cdbcf43b Finish CSS template changes for Ticket page and related properties; includes responsive Ticket list table; styled file input buttons but need to find way to update text for beyond the first input box; added a ticket_attachment_del page to confirm removal of attachment and styled it 2016-09-12 02:11:55 -04:00
Garret Wassermann
a9cb54ce7e Remove older static files, update User Settings 2016-09-11 12:30:48 -04:00
Garret Wassermann
e0875b212b Updated CSS for Ticket list and Ticket editing pages, added Font Awesome's LICENSE to list 2016-09-10 04:00:22 -04:00
Garret Wassermann
67f81ac252 Continue CSS cleanup for Ticket description, remove unneeded priority and button images and associated functions 2016-09-09 04:03:32 -04:00
Garret Wassermann
d66259efdc Update dashboard and reports to new style, add more CDN support for new javascript libraries 2016-09-09 02:45:12 -04:00
Garret Wassermann
4c89da89b5 Updated navbar, base, public_base and login page to use new StartBootstrap SB Admin v2 theme 2016-09-07 02:50:16 -04:00
Garret Wassermann
014af24d2d Added a HELPDESK_USE_CDN setting, off by default, to select between using public CDNs as before, and an up-to-date static copy 2016-08-05 00:38:17 -04:00
Garret Wassermann
d9480c9cf0 Update static jQuery and other js/css, disable CDN usage 2016-08-04 23:57:35 -04:00
mrkiwi-nz
7dd4aa11d7 Update ticket_cc_list.html 2016-06-09 12:41:12 +12:00
mrkiwi-nz
57d341f89f Update report_output.html 2016-06-09 12:40:48 +12:00
mrkiwi-nz
783aa2481c Update email_ignore_list.html 2016-06-09 12:40:08 +12:00
mrkiwi-nz
d86b82e689 Update debug.html 2016-06-09 12:39:24 +12:00
Alex Barcelo
3a0f08046e using helpdesk app_name and droping helpdesk_ prefix 2015-12-22 10:27:03 +01:00
Ross Poulton
ca1690becb Deprecate custom API (see #198) 2015-12-22 11:28:00 +11:00
Alex Seeholzer
e732b511e1 deprecated tags replaced in django 1.9 (ssi and url template tags are removed from the future template tag library) 2015-11-16 16:09:47 +01:00
Scott Sadler
2663a5e5ba use staticfiles app instead of STATIC_URL 2015-11-13 16:58:28 +01:00
Jonathan Barratt
9c60350193 Fix issue 286: Header cuts off body by replacing {{ STATIC_URL }}x with {% static "x" %} in {public_,}base.html 2015-06-03 14:37:21 +07:00
Ross Poulton
70c57f9096 Merge 2015-04-28 09:13:54 +10:00
Tony Zhu
ed9581e5de Remove deprecated load url from future 2015-04-16 11:58:24 -04:00
Ross Poulton
bb2c240ef8 Use proper URL names for hold/unhold rather than manually building URL. Fixes #299 2015-02-14 11:13:19 +11:00
Tom Graham
d966172fb7 Fix user changelist for custom user models 
Fixed the user_admin_changelist url for custom user models.
 2014-10-22 17:23:56 +11:00
Tom Graham
d2ac8af6c0 Improved support for custom user models 
Support for custom user models with a non-standard username field
 2014-10-22 16:18:04 +11:00
Ross Poulton
b0756497dc Merge pull request #262 from AGASS007/master 
fixed tooltip (again)
 2014-09-24 08:17:20 +10:00
Guillaume Andreu Sabater
d5dd2c3423 actually enable tooltip 2014-09-22 14:04:14 +02:00
Guillaume Andreu Sabater
45eda26e7c swapped <a> and <strong> tags 2014-09-22 14:03:37 +02:00
Guillaume Andreu Sabater
05350ba37c fixed typo 2014-09-22 14:00:33 +02:00
Antoine Nguyen
ad47087c8f Assign a bootstrap row color to tickets based on priority. 2014-09-19 16:01:15 +02:00
Guillaume Andreu Sabater
85b90d0030 Enable bs3 tooltips with html markup 2014-09-18 14:42:06 +02:00
Stefano Brentegani
8be4480a3f is_helpdesk_staff template filter (applied in navigation.html) 2014-08-01 09:25:43 +02:00
Stefano Brentegani
94fa283f2d mark new translatable strings and reduce redundancy 2014-07-30 10:41:10 +02:00
Stefano Brentegani
5e1616d83a split blocktrans in templates 2014-07-30 10:40:13 +02:00
Stefano Brentegani
fdd2508e22 missing load url in template 2014-07-27 18:32:56 +02:00
Stefano Brentegani
0c93de8bdb Merge branch 'master' into template-cleanup 
Conflicts:
	helpdesk/templates/helpdesk/navigation.html
 2014-07-26 14:03:08 +02:00
Ross Poulton
d38240e3cb Merge pull request #237 from brente/user-menu 
User menu
 2014-07-26 20:30:44 +10:00
Stefano Brentegani
5e9fd86941 Bootstrap version of the user settings form 2014-07-25 20:57:34 +02:00
Stefano Brentegani
9433f34f9b Nav: use full user name, if available, fix icon 2014-07-25 20:14:13 +02:00
Stefano Brentegani
b05c396918 User menu = User settings, Change password, Logout 2014-07-25 18:08:47 +02:00
Stefano Brentegani
47bec43108 fix typo in template condition 2014-07-25 17:23:54 +02:00
Stefano Brentegani
311dfa6dbd missing spaces in navigation menu 2014-07-25 14:08:35 +02:00
Stefano Brentegani
6d86b62673 missing template lib references 2014-07-22 19:27:37 +02:00
Stefano Brentegani
78103c345b separate dashboard elements for easier customisation 2014-07-22 19:20:40 +02:00
Stefano Brentegani
cfd0ca3b7d remove row_columnheads class from table headers 2014-07-22 16:09:06 +02:00
Stefano Brentegani
df32432685 Merge commit 'fd0ab29dfcfc263be686c8351f4dc5880e3e1b9b' into template-cleanup 
Conflicts:
	helpdesk/templates/helpdesk/dashboard.html
	helpdesk/templates/helpdesk/kb_category.html
	helpdesk/templates/helpdesk/ticket_desc_table.html
 2014-07-22 07:28:04 +02:00
Ross Poulton
1524cb4ca1 Merge pull request #232 from brente/ago-naturaltime 
Use naturaltime for elapsed times
 2014-07-22 14:59:20 +10:00
Stefano Brentegani
d95aa46b03 Merge branch 'master' into template-cleanup 2014-07-22 06:43:05 +02:00
Ross Poulton
a2a214d33d Merge pull request #231 from brente/no-admin-url 
Remove undocumented ADMIN_URL setting
 2014-07-22 10:09:45 +10:00
Stefano Brentegani
04112a109d fix unquoted urls in template 2014-07-21 21:43:29 +02:00
Stefano Brentegani
c711a54d8d Merge commit '21e46f010dfecea1562a4d2b308fd78b71fec8a0' into no-admin-url 
Conflicts:
	helpdesk/urls.py
 2014-07-21 21:38:40 +02:00
Stefano Brentegani
9c97172624 missed for ... empty opportunity 2014-07-21 21:30:32 +02:00
Stefano Brentegani
0f103ea827 use for ... empty in templates 2014-07-21 20:28:37 +02:00
Stefano Brentegani
b530f19d65 templates: removed row_odd, row_even, row_hover classes and hover.js 2014-07-21 20:19:23 +02:00
Stefano Brentegani
6abc0ba9a9 replace row_tablehead with caption 2014-07-21 20:02:50 +02:00
Stefano Brentegani
fe5c7135a6 exclude KB from navigation if HELPDESK_KB_ENABLED is False (fixes #223) 2014-07-21 18:44:54 +02:00
Stefano Brentegani
fd0ab29dfc use naturaltime for elapsed times (resolves #229) 2014-07-21 10:21:33 +02:00
Ross Poulton
fe1bfd1fa4 Replace django.contrib.markup with django-markdown-deux. Closes #219. 2014-07-07 12:10:53 +10:00
s3h10r
fece448308 fixes: attachments in public comments not shown in public_view_ticket 
if no followup.ticketchange_set.all is present the attachments
of followups were not shown to a public user.
 2014-05-26 17:28:36 +02:00
Ross Poulton
d99df4a43e Merge pull request #206 from gjedeer/patch-1 
Protocol-independent CDN links
 2014-02-20 08:57:20 +11:00
GDR!
07a3b91b6f Protocol-independent CDN links 2014-02-19 16:17:13 +01:00
GDR!
53640e0b3e Protocol-independent CDN links 2014-02-19 16:16:17 +01:00
Ross Poulton
0e58c99f69 Remove unncessary translate code in base.html; comment translation still functions. 2014-01-29 22:55:06 +11:00
Ross Poulton
fd9881e6e0 Fix display of saved queries for authenticated users when CONTEXT_PROCESORS didn't include request. 2014-01-29 22:48:54 +11:00
Ross Poulton
2b225d6843 settings.py cleanup (#200); remove HELPDESK_KB_ENABLED_STAFF and HELPDESK_NAVIGATION_STATS_ENABLED (now always on); removed HELPDESK_NAVIGATION_CUSTOM_EXTEND - just use custom template! 2014-01-29 22:37:36 +11:00
Ross Poulton
a9c7e3ab72 settings.py cleanup (#200): remove org name / logo. These belong in local templates, not settings. 2014-01-29 22:30:26 +11:00
Ross Poulton
77f0512c76 settings.py cleanup (#200): remove HELPDESK_SUPPORT_PERSON; please add into attribution.html if needed. 2014-01-29 22:27:42 +11:00
Ross Poulton
1066049ccc settings.py cleanup (#200); Remove HELPDESK_SHOW_KB_ON_HOMEPAGE (new default is YES) 2014-01-29 22:26:35 +11:00
Ross Poulton
cd1172b35a settings.py cleanup (#200): Remove HELPDESK_SHOW_DELETE_BUTTON_TICKET_TOP and HELPDESK_SHOW_EDIT_BUTTON_TICKET_TOP; both links now always show. 2014-01-29 22:23:42 +11:00
Ross Poulton
b85b45a14a settings.py cleanup (#200) - Remove HELPDESK_CUSTOM_WELCOME; always show this reworded message. 2014-01-29 22:17:45 +11:00
Ross Poulton
4930579534 settings.py cleanup: remove options for footer links; API link always shows and removed language selector. 2014-01-29 22:15:37 +11:00
Ross Poulton
66da47205e settings.py cleanup (#200) - remove HELPDESK_DASHBOARD_BASIC_TICKET_STATS, always shows now. This resolves #201 to my satisfaction for now. 2014-01-29 22:13:42 +11:00
Ross Poulton
07a9093dae settings.py cleanup (#200): Always show Delete button on dashboard 2014-01-29 22:08:21 +11:00
Ross Poulton
d340446feb Remove django-tagging support, as that library is unmaintained. Closes #194. 2014-01-29 22:00:00 +11:00
Leon Harris
e7e2781d65 added local nav extension via a specified template 2013-12-09 16:48:11 +00:00
Leon Harris
f6a8c80755 added bit of colour on the ticket detail page 2013-11-26 12:09:55 +00:00
Leon Harris
a419956f4c fixed responsive problems with navigation moved logo into body of page altered headings 2013-11-26 10:59:45 +00:00
Leon Harris
7fcb829e54 updated templated to use CDN bootstrap3, CDN jquery, added logo to navigation, minor layout changes requires http://github.com/tzangms/django-bootstrap-form 2013-11-25 15:51:14 +00:00
Stefano Brentegani
eb3becb9a9 fixes = vs == in template 2013-11-07 13:22:04 +01:00
Tony Zhu
7624e77524 Fix the navigation links for NON_STAFF to create new ticket if HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE is enabled 2013-10-14 14:55:44 -04:00
xmacaba
78cc734a12 Update public_view_ticket.html 
It returns the id of the post, but this value is not eligible for ticket viewing. Instead, you must provide the [queue]-[ticket_id].
 2013-04-01 20:06:37 -03:00
Darrell Enns
8f0a80d322 added url tag compatibility fix for django <1.5 
added django 1.5 to travis
 2013-03-18 11:41:43 -07:00
Darrell Enns
ca1c6a270c compatibility fixes for django 1.5 2013-03-18 10:57:39 -07:00
Ross Poulton
f45400e26a show time until closed for all tickets and those that were opened in the last 60 days. By @kotowicz in 5252ad9d07 2012-08-07 23:57:34 +10:00
Ross Poulton
a4f1ac9b8b new option 'HELPDESK_DASHBOARD_BASIC_TICKET_STATS', shows quick ticket 
stats in dashboard links to detailed 'days until ticket is closed by
month' plot.
New chart for 'days until ticket is closed'.
By @kotowicz in 0a8f4ce6d6.
 2012-08-07 23:51:52 +10:00
Ross Poulton
92ab42de32 add 'td.report' to css file and use it in report_output.html so that table entries are centered. By @kotowicz in b4fe8bd91f 2012-08-07 23:45:31 +10:00
Ross Poulton
a21050082a Improve ticket CC handling. By @kotowicz in 
4bf79ccf46.
 2012-08-07 23:41:43 +10:00
Ross Poulton
2f1b74316f new option 'HELPDESK_SHOW_EDIT_BUTTON_FOLLOW_UP' which allows superusers 
to delete individual followups (so you don't have to go to the admin).
(by @kotowicz in a2a5b10b2d)
 2012-08-07 23:32:45 +10:00
Ross Poulton
23a85efea7 Make it easier to allow multiple file attachments on update. Closes #90. 2012-08-07 22:55:56 +10:00
Ross Poulton
313f565006 Make login link go to the users preferred dashboard/ticket list. Fixes #97, thanks @emperorcezar 2012-08-07 20:38:15 +10:00
Ross Poulton
e8ee39ddaa Merge pull request #132 from ochagnon/master 
other html fixes
 2012-05-01 16:34:14 -07:00
Oriane Chagnon
2436cbeca2 close ul BEFORE closing div 2012-04-30 19:31:13 -03:00
Oriane Chagnon
b42e619b7f close ul BEFORE closing div 2012-04-30 19:28:19 -03:00
Oriane Chagnon
88d6b61a2e remove closing </label> tag for unopened <label>. 2012-04-30 18:34:09 -03:00
Oriane Chagnon
77c6008b9a remove closing </dt> tags for unopened <dt>. and close <dl> 2012-04-30 18:08:42 -03:00
Oriane Chagnon
bbdb8f1734 Remove closing </label> tag that do not match any opening <label> 2012-04-30 17:11:25 -03:00
Ross Poulton
89b8267d84 Fix RSS feeds for post-Django 1.2. Closes #129. 2012-04-25 17:55:38 +10:00
Stefano Brentegani
71dcfb6f37 Replacing undocumented ADMIN_URL setting 2012-04-20 00:02:28 +02:00
Ross Poulton
321a9aef2d Add setting HELPDESK_SHOW_KB_ON_HOMEPAGE to show KnowledgeBase 
categories on the homepage.
Bumped version number.
 2012-03-02 09:28:54 +11:00
Ross Poulton
7e72f3d8ea Merge pull request #106 from yekibud/master 
adding global queue email settings for get_mail and HELPDESK_KB_ENABLED_STAFF; added ticket due date
 2012-01-23 15:15:44 -08:00
Ross Poulton
b63c480037 Merge alexgarel/django-helpdesk revision e4b4dd5 - Add CSS for printing 
of tickets.
Closes GH-91.
 2012-01-23 22:49:55 +00:00
tschmidt
1a4c6520a6 added due_date migration and added to edit ticket form 2012-01-20 15:03:07 -08:00
tschmidt
537d403d99 added HELPDESK_KB_ENABLED_STAFF 2012-01-16 16:42:16 -08:00
Ivan Giuliani
efafe8fc2c Added italian translation for email templates 2012-01-11 19:46:48 +01:00
Ross Poulton
533fdc8c2a Merge branch 'kotowicz-master', manually merging conflicts in these files: 
helpdesk/lib.py
	helpdesk/templates/helpdesk/ticket_desc_table.html
	helpdesk/views/staff.py
 2012-01-11 09:18:05 +00:00
Andreas Kotowicz
885c03c514 don't translate field errors - they should be in correct language by default. 2011-12-09 17:20:32 +01:00
Andreas Kotowicz
1d0ac58391 translate all fiels in /ticket/submit/ 2011-12-09 17:20:14 +01:00
Andreas Kotowicz
50406665c9 jquery translate temporary work arounds: 
- google translate api v1 is deprecated, for v2 you need to pay.
- the google translate widget is still available for free.

I left the jquery translate code intact, because maybe we can get
jquery-translate to work with microsoft's translation service.
 2011-12-02 17:47:30 +01:00
Andreas Kotowicz
87a5aa88b4 work on German and English translations. 2011-11-29 16:16:09 +01:00
Andreas Kotowicz
b18afe87bd preselect currently active language in 'public_change_language' 2011-11-29 15:15:24 +01:00
Andreas Kotowicz
f823b72db6 css fixes: 
- fix space problems between helpdesk lists and welcome text. in languages other then English,
  these two used to overlap.
- make search input field smaller, so that there is no ugly 'out-of-space' artifact, when
  'saved queries' exist and the buttons wrap into the 'helpdesk' h1.
 2011-11-29 15:07:44 +01:00
Andreas Kotowicz
505a171b61 working on dashboard: 
- clarify what the individual dashboard ticket lists mean.
- add 'tickets submitted by you' list.
- add possiblity for custom welcome message (HELPDESK_CUSTOM_WELCOME).
 2011-11-29 14:08:08 +01:00
Andreas Kotowicz
eaf78115d2 send user back to the same page before changing the display language. 2011-11-27 09:43:51 +01:00
Andreas Kotowicz
5a92dafbdc new option: 'HELPDESK_FOOTER_SHOW_CHANGE_LANGUAGE_LINK' 
If activated, a 'change language' link will be shown in the footer.
You need to add this line to your 'urlpatterns' variable in your
urls.py file:

(r'^i18n/', include('django.conf.urls.i18n'))
 2011-11-27 09:26:56 +01:00
Andreas Kotowicz
ab67f1397a added toolips to 'Copies to' and 'Dependencies' links, explaining what these links are for. 
added a.tooltip class to css file.
 2011-11-24 14:26:15 +01:00
Andreas Kotowicz
1c3a7a8a7b add option 'HELPDESK_SHOW_CHANGE_PASSWORD' so that local users find a link to change their password. 
(needs django-registration https://bitbucket.org/ubernostrum/django-registration/).
 2011-11-24 13:30:45 +01:00
Andreas Kotowicz
45620f96d0 new setting: HELPDESK_PREPEND_ORG_NAME 
customize helpdesk name on a few pages, i.e., your organization, so that users
know that they came to the right page.
 2011-11-23 20:12:27 +01:00
Andreas Kotowicz
1eb0760f32 redirect user to 'helpdesk_home' from /helpdesk/login/ page, if user is already authenticated. 2011-11-23 19:57:11 +01:00
Andreas Kotowicz
4b0b628724 hide "log in" button on '/helpdesk/login/' page. 
modify "log in" redirect if possbible, so that user lands on same ticket (instead of dashboard) after login.
 2011-11-23 19:56:36 +01:00
Andreas Kotowicz
f897d5bcb4 add option to override default look of followups - this is work in progress. 2011-11-21 20:04:05 +01:00
Andreas Kotowicz
2cee519d1c translate code changes: 
- change js code, so that 'click' and not 'change' will trigger the translation.
 - do not assume that English is the source language - the comments might be in a different language.
 2011-11-21 19:15:43 +01:00
Andreas Kotowicz
d5164e96c4 add possibility to translate ticket comments using jquery & google translate. 2011-11-21 17:39:13 +01:00
Andreas Kotowicz
cb34b1933a make django-helpdesk more customizable + bug fixes: 
- look at settings.py for all new options regarding customization.
- settings can be accessed inside the templates via the new
  templatetag 'load_helpdesk_settings'

- allow editing of personal followups, but only if followup does not
  contain any ticketchanges - otherwise this information is lost after
  the editing.
- add 'delete' link to attachments
- link to list of closed tickets in queue overview
- add 'closed & resolved' section to dashboard
- hide 'pre-set reply' box if no pre-set replies are found.
- use 'SelectDateWidget' for custom DateField

- fix how we update followups so that attachments don't get deleted
- fix bug where resolution emails contained the solution 'None'
- fix stats crashing bug
- fix locale bug
 2011-11-19 09:34:07 +01:00
Alex Garel
a6f7bd8a25 added css class on ticket actions in ticket_desc_table 2011-11-10 18:10:17 +01:00
Alex Garel
89cc11cb8e French translations for notifications and headers / footers 2011-11-10 12:18:16 +01:00
maccesch
c8be4b03e2 added german email templates 2011-09-01 17:16:55 +02:00
maccesch
4c47c34b37 translation fixes 2011-09-01 13:29:02 +02:00
maccesch
dcec449939 small fixes and translation 2011-09-01 13:01:03 +02:00
Joshua Jonah
b546b0b879 Added attribution to public_base.html. 
Added missing i18n tag to attribution.html.
 2011-06-10 08:22:40 -04:00
Joshua Jonah
7daf3a7552 Consolidated attribution in footer to a single file for easier override without having to subclass more than one template. 2011-06-09 11:41:32 -04:00
Joshua Jonah
e73f45e4f6 Added ability to turn of KB (my business doesn't need it) 2011-06-09 11:24:33 -04:00
Ross Poulton
cc4ea9a4f8 Add filtering by Date range. Allow users to filter stats screens by saved queries (closes GH-58) 2011-05-13 08:02:59 +10:00
Ross Poulton
04ad20d42f Remove SVN lookup at bottom of staff pages - not required now we're on Git. 2011-05-12 09:08:32 +10:00
Ross Poulton
ac95f9d893 Overhaul reporting: remove custom SQL commands for compatibility reasons. Code is MUCh simpler now. Also allows user to specify a saved search query via GET paramater - need to add links to this, as it lets them filter charts - very useful\! 2011-05-11 20:07:46 +10:00
Ross Poulton
8b6fbd8965 Add ticket dependency so you can't resolve a ticket until it's dependents are resolved. Addresses GH-43 2011-05-10 19:27:11 +10:00
Ross Poulton
2a7b76661e URL custom fields are now hyperlinked when viewing tickets. 2011-05-10 07:55:06 +10:00
Ross Poulton
3143347543 Change MEDIA_URL to STATIC_URL in report output. 2011-05-06 17:04:39 +10:00
Ross Poulton
c3a4c4c8ba Add capability for users to delete their saved queries. 2011-05-06 16:55:52 +10:00
Ross Poulton
9175203fb1 Migrate charts to jqPlot. Needs a bit of clean-up, especially separating out date & non-date reports. 2011-05-02 22:32:51 +00:00
Ross Poulton
f3bd5da906 Push navigation into a single place, so that the navigation experience is consistent regardless of which views (public vs staff) the user lands on. Closes GH-52, thanks to kotowicz. 2011-04-28 21:00:11 +10:00
Ross Poulton
f8684e7b3f Merged pull request #53 from issackelly/master. 
Django 1.3 staticfiles
 2011-04-28 03:10:23 -07:00
Ross Poulton
5278634a76 Fixes GH-54: Stats crash without open tickets. This should have already been caught, so this patch fixes it and adds another sanity check at report runtime. 2011-04-19 21:36:20 +00:00
Issac Kelly
021a48c843 Fix the fixture, and update for django 1.3, add dist and egg-info to gitignore 2011-03-25 18:03:18 -04:00
Ross Poulton
eca88be838 Add support for multi-locale email templates. Also added Russian templates (closes GH-1). REQUIRES SCHEMA CHANGE: SEE FILE UPGRADE. 2011-03-11 22:30:59 +00:00
Bruno Clermont
0431865824 Do not close <select> at the begining. 
<select/>...</select> is invalid
 2011-02-19 14:17:14 -05:00
Ross Poulton
856b6a46aa Make sure 'Close' link on public ticket view always works (Issue #41) 2011-02-12 01:56:56 +00:00
Ross Poulton
8920824a7b Fix link to jQuery in public templates 2011-02-12 01:13:30 +00:00
Bruno Clermont
37de73b2a2 Rename categories to kb_categories 2011-02-06 17:51:25 -05:00
Andreas Kotowicz
b40d4511a3 dropdown menu for saved queries - removes previously used div. 2011-02-05 22:31:12 +01:00
Andreas Kotowicz
2577d3704a introduce status DUPLICATE. This is somethimes useful. 
The number of the original bug can written inside the
'comment / resolution' field.
 2011-02-03 12:42:51 +01:00
Ross Poulton
99183ce6a5 Merge branch 'kotowicz-master' 2011-02-03 10:19:33 +00:00
Andreas Kotowicz
af3b1f1c75 templatetag for saved queries: 
I'm using user_saved_queries_ in base.html so that we can distinguish it
 from 'user_saved_queries' in 'views.staff.ticket_list'
 2011-02-03 11:19:46 +01:00
Ross Poulton
f5fc4f2139 Upgraded to jQuery 1.5 and jQuery UI 1.8.9. 2011-02-03 10:10:00 +00:00
Ross Poulton
2b1be97197 Merge branch 'master' of https://github.com/kotowicz/django-helpdesk into kotowicz-master 2011-02-03 09:28:40 +00:00
Andreas Kotowicz
0694fe1e2c first take on bug https://github.com/rossp/django-helpdesk/issues#issue/19: 
add div to hold list of queries
 show 'load saved query' in header if 'user_saved_queries' is present
 modified 'dashboard' and 'view_ticket' so that they return 'user_saved_queries'
 2011-02-02 13:50:03 +01:00
Ross Poulton
af3bf1889a Ticket display fixes: fix cycling of odd/even rows; float edit/delete to right to allow the ticket name to span across two columns. 2011-02-02 11:54:30 +00:00
Ross Poulton
ebe0382725 Initial shot at custom fields on Ticket model. Manage these fields via Django admin. 2011-02-02 11:22:46 +00:00
Ross Poulton
723b4f1881 Remove further references to Jutda Helpdesk, changing them to django-helpdesk. 2011-02-02 10:25:32 +00:00
Ross Poulton
adfee38439 Push the description, resolution, and followup text through urlizetrunc to turn urls into hyperlinks. 2011-02-02 08:31:51 +00:00
Ross Poulton
107ec742b1 Reword footer to refer to django-helpdesk rather than Jutda Helpdesk 2011-02-02 08:10:29 +00:00
Ross Poulton
1aba9e2475 Moved login/logout templates into templates/helpdesk/registration/ rather than templates/registration/, so the helpdesk templates don't overwrite site-specific ones. Thanks to kotiwicz for the patch to issue #13. 2011-02-02 08:05:33 +00:00
Ross Poulton
341871d963 Show error message if login fails. Thanks to nakagumahissao for the patch which closes Google Code #151 and Github #10. 2011-01-29 06:27:49 +00:00
Ross Poulton
b68bd73d07 Fix IE hang when addint multiple files to a ticket. Fixes Google Code issue #133; Github issue #7. Thanks to Google Code user 'dswoods' for the patch. 2011-01-29 06:12:38 +00:00
Ross Poulton
97886abc76 Add ability for FollowUp records to be edited by staff. Closes Google Code issue #131; Github issue #5. Thanks to Google user 'alecs.box' for the patch. 2011-01-29 06:02:03 +00:00
Ross Poulton
4cb84ed4fb Add Spanish translation. Fixes Google code issue #134 & github issue #4. Thanks to Google user 'rodpin'. 2011-01-29 05:56:21 +00:00
Ross Poulton
53327eb66a Moved all project files under a "helpdesk" directory. Should make it easier to use setup.py / pypi / whatever in the future. 2011-01-25 23:02:00 +00:00