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Author	SHA1	Message	Date
Evan Borgstrom	8f0824af1a	Merge remote branch 'upstream/master' ... Conflicts: helpdesk/lib.py helpdesk/management/commands/get_email.py	2012-01-24 14:49:17 -05:00
Ross Poulton	230f94f6aa	Merge pull request #108 from kratorius/fix-query-filtering ... Sanity checks against input for ticket search	2012-01-23 15:16:56 -08:00
Ross Poulton	7e72f3d8ea	Merge pull request #106 from yekibud/master ... adding global queue email settings for get_mail and HELPDESK_KB_ENABLED_STAFF; added ticket due date	2012-01-23 15:15:44 -08:00
Ross Poulton	17e6122fca	Merge pull request #104 from kratorius/csrf-api-fix ... Exclude API calls from CSRF middleware.	2012-01-23 15:00:05 -08:00
Ross Poulton	62e9866254	Merge pull request #103 from kratorius/save-fix ... Pass generic parameters to inherited model save()	2012-01-23 14:59:41 -08:00
Ross Poulton	a0a1875686	Merge branch 'master' of github.com:rossp/django-helpdesk	2012-01-23 22:51:38 +00:00
Ross Poulton	b63c480037	Merge alexgarel/django-helpdesk revision e4b4dd5 - Add CSS for printing ... of tickets. Closes GH-91.	2012-01-23 22:49:55 +00:00
Ross Poulton	6a18689faa	Merge pull request #101 from kratorius/closed-resolution-bugfix ... Save resolution when closing the ticket	2012-01-23 14:44:45 -08:00
Ross Poulton	56c6ba9c12	Merge pull request #98 from kratorius/italian-support ... Added italian translation for email templates	2012-01-23 14:42:11 -08:00
yekibud	3e8d6edfc7	commented out some unimplemented test code	2012-01-20 16:47:41 -08:00
tschmidt	1a4c6520a6	added due_date migration and added to edit ticket form	2012-01-20 15:03:07 -08:00
tschmidt	01b0adc733	adding due_date form and model field	2012-01-20 12:48:38 -08:00
Ivan Giuliani	5eb8b6eeb7	Silly mistake: reversed condition in 'if' check	2012-01-18 23:36:58 +01:00
tschmidt	0f38b688a1	fixed other instances of custom field list without blank default	2012-01-18 11:38:56 -08:00
tschmidt	9aa32cc4f6	fixed custom field list without blank default	2012-01-18 11:20:22 -08:00
Ivan Giuliani	b6472507e4	apply_query shouldn't modify the parameters dictionary ... Changing parameters in apply_query might yield an invalid state in later code that assumes the query was not changed. This patch avoids parameters modification and should fix the issue reported in #109	2012-01-18 14:39:36 +01:00
tschmidt	949179ec2e	adding HELPDESK_STAFF_ONLY_TICKET_OWNERS and HELPDESK_STAFF_ONLY_TICKET_CC settings	2012-01-17 13:40:44 -08:00
Ivan Giuliani	119b951086	Sanity checks against input for ticket search ... Currently input parameters within the ticket search view are not validated, thus (manually) altering the parameters in the query string issues a 500. This patch attempts to solve this problem, reverting to the default query when the situation can't be recovered.	2012-01-17 13:14:21 +01:00
tschmidt	eb74f807d8	added QUEUE_EMAIL_BOX_SSL	2012-01-16 17:36:24 -08:00
tschmidt	164a9f44bb	added global queue default email settings	2012-01-16 17:01:47 -08:00
tschmidt	537d403d99	added HELPDESK_KB_ENABLED_STAFF	2012-01-16 16:42:16 -08:00
Ivan Giuliani	dc76854667	Exclude API calls from CSRF middleware. ... Starting from django 1.2, the CSRF middleware is enabled by default. However, API calls require parameters passing by POST requests but they cannot be served as they can't contain a CSRF token. This patch removes the CSRF middleware from API requests.	2012-01-15 11:38:28 +01:00
Ivan Giuliani	599ff33665	Pass generic parameters to inherited model save()	2012-01-14 13:06:37 +01:00
Ivan Giuliani	23a7f399d1	Save resolution when closing the ticket	2012-01-12 18:21:25 +01:00
Ivan Giuliani	c3db5417d3	Added italian translation for database-stored email templates	2012-01-11 21:36:02 +01:00
Ivan Giuliani	3ec88e4658	Add italian in the list of available languages	2012-01-11 20:44:03 +01:00
Ivan Giuliani	efafe8fc2c	Added italian translation for email templates	2012-01-11 19:46:48 +01:00
Ross Poulton	533fdc8c2a	Merge branch 'kotowicz-master', manually merging conflicts in these files: ... helpdesk/lib.py helpdesk/templates/helpdesk/ticket_desc_table.html helpdesk/views/staff.py	2012-01-11 09:18:05 +00:00
Ross Poulton	7dca5ce3ae	Merge pull request #85 from alexgarel/master ... bug fixes	2012-01-11 01:11:17 -08:00
Alex Garel	969c0cdc6e	Merge+Fix of Alex's commit for GH-93 ... bug fix : on update we need followup comment for notification	2011-12-16 15:14:32 -05:00
Evan Borgstrom	0661fc995d	Handle context['queue'] as a dict or an object ... See: GH-70 - https://github.com/rossp/django-helpdesk/pull/70	2011-12-16 14:27:16 -05:00
Andreas Kotowicz	2d882a393c	fix email problem with multiple addresses.	2011-12-09 17:21:48 +01:00
Andreas Kotowicz	885c03c514	don't translate field errors - they should be in correct language by default.	2011-12-09 17:20:32 +01:00
Andreas Kotowicz	1d0ac58391	translate all fiels in /ticket/submit/	2011-12-09 17:20:14 +01:00
Andreas Kotowicz	b79bb6ac10	fix /reports/usermonth/ & /reports/queuemonth/ errors ... - indexing was wrong - wrong first month label was used.	2011-12-08 16:49:17 +01:00
Andreas Kotowicz	50406665c9	jquery translate temporary work arounds: ... - google translate api v1 is deprecated, for v2 you need to pay. - the google translate widget is still available for free. I left the jquery translate code intact, because maybe we can get jquery-translate to work with microsoft's translation service.	2011-12-02 17:47:30 +01:00
Andreas Kotowicz	1e6fa7a92d	add option to 'hide empty queues' in dashboard overview. ... code to show empty queue is from b7df9b9495	2011-12-02 12:54:06 +01:00
Andreas Kotowicz	71d69278bc	custom fields: add option which forces user to make an active choice. ... in forms.py we prepend a 0 entry to the list of choices.	2011-12-01 20:48:37 +01:00
Andreas Kotowicz	87a5aa88b4	work on German and English translations.	2011-11-29 16:16:09 +01:00
Andreas Kotowicz	b18afe87bd	preselect currently active language in 'public_change_language'	2011-11-29 15:15:24 +01:00
Andreas Kotowicz	f823b72db6	css fixes: ... - fix space problems between helpdesk lists and welcome text. in languages other then English, these two used to overlap. - make search input field smaller, so that there is no ugly 'out-of-space' artifact, when 'saved queries' exist and the buttons wrap into the 'helpdesk' h1.	2011-11-29 15:07:44 +01:00
Andreas Kotowicz	505a171b61	working on dashboard: ... - clarify what the individual dashboard ticket lists mean. - add 'tickets submitted by you' list. - add possiblity for custom welcome message (HELPDESK_CUSTOM_WELCOME).	2011-11-29 14:08:08 +01:00
demo	049b75182b	removed forgotten pdb	2011-11-28 18:53:01 +01:00
demo	b74f6914b2	handle the case when recipients is not str but unicode	2011-11-28 18:13:07 +01:00
Andreas Kotowicz	90721b0746	create_ticket form modifications: make 'title', 'submitter_email' and 'body' fields wider.	2011-11-28 16:06:36 +01:00
Andreas Kotowicz	b73d7df064	add option 'HELPDESK_CREATE_TICKET_HIDE_ASSIGNED_TO' to hide the 'case owner' on create_view if necessary.	2011-11-28 15:17:54 +01:00
Andreas Kotowicz	c79ba8de01	uncomment previously commented code which takes care of unassiging a ticket.	2011-11-28 14:49:37 +01:00
Andreas Kotowicz	eaf78115d2	send user back to the same page before changing the display language.	2011-11-27 09:43:51 +01:00
Andreas Kotowicz	5a92dafbdc	new option: 'HELPDESK_FOOTER_SHOW_CHANGE_LANGUAGE_LINK' ... If activated, a 'change language' link will be shown in the footer. You need to add this line to your 'urlpatterns' variable in your urls.py file: (r'^i18n/', include('django.conf.urls.i18n'))	2011-11-27 09:26:56 +01:00
Andreas Kotowicz	d27e4a0178	change search box padding, otherwise the bottom of the searchbox will not be aligned with the buttons on the left.	2011-11-24 15:25:48 +01:00