* Added ability for public to submit a ticket via the web if they aren't logged in * Added ability for public to view ticket via web using ticket ID & e-mail address * Added public ticket URL to e-mails * Added manager to FollowUp class to
* Add e-mail templates for submitter-based emails * Add send_multipart_email() to lib.py - sends HTML/plain emails * Add 'Take' link to unassigned tickets on ticket detail view * Add Description to ticket detail view * When resolving ticket, copy comment into ticket resolution * Display resolution and 'Accept & Close' link on ticket detail view * Create scripts/ folder * Added POP/IMAP details to Queue model * Added get_email.py; polls POP/IMAP boxes & creates ticket * Added keyword search functionality