Ross Poulton
41a3199513
* Added ability to attach files
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* Via e-mail (and replies)
* Via web interface
* Updated README with attachment detail
* Other various bugfixes as they crop up
2008-02-08 00:19:58 +00:00
Ross Poulton
420e9073cf
* Remove reliance on a separate form instance for API ticket creation, now
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using the standard TicketForm
* Minor bugfixes in sending e-mails
2008-02-06 22:47:46 +00:00
Ross Poulton
2895891fb0
* Removed horrid license - moved to BSD.
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* Removed horrid file headers
* Added API - Mostly untested at this stage. Works via HTTP POST.
* Added API documentation
2008-02-06 04:36:07 +00:00
Ross Poulton
0f3c979650
* Bugfix
2008-01-21 03:51:35 +00:00
Ross Poulton
6ef420427d
* Added support for e-maling a queue "CC" address (two options here, one for new tickets only, one for all queue activity)
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* Added support for e-mailing submitter when a ticket is closed
* Added facility to e-mail owner when someone else acts on their ticket
2008-01-21 01:02:12 +00:00
Ross Poulton
041272ce1b
* Added ability for tickets to be placed on hold
2008-01-20 23:31:27 +00:00
Ross Poulton
379f68ed4b
* Add ability to place a ticket on hold, stopping automatic escalation.
2008-01-16 04:52:30 +00:00
Ross Poulton
2e2176547d
* Added logout link/template
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* Added ability for public to submit a ticket via the web if they aren't logged in
* Added ability for public to view ticket via web using ticket ID & e-mail address
* Added public ticket URL to e-mails
* Added manager to FollowUp class to
2008-01-16 00:26:24 +00:00
Ross Poulton
14b2c59093
* Add ability to delete tickets completely
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* Add model for file attachments, although currently commented out.
2008-01-15 04:00:19 +00:00
Ross Poulton
038ea15877
* General clean-up, especially for Django admin - added help_text to more fields and defined other admin options to make life easier.
2008-01-15 00:20:00 +00:00
Ross Poulton
3f7c918161
* Only e-mail users on ticket update if a comment or resolution was provided.
2008-01-14 23:40:51 +00:00
Ross Poulton
ccb5b9fd97
* Updated license file
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* Added support for pre-written responses - uses Ajax to populate comment box.
2008-01-11 01:00:01 +00:00
Ross Poulton
ff7f718caf
* Allow priority selection on submission
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* Display coloured background on new Priority column in lists
* Allow sorting by priority in ticket list
2008-01-10 05:06:47 +00:00
Ross Poulton
8aae8564ba
* Add 'modified' field to tickets - updated when the ticket or a followup is saved
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* Added 'Priority' ot tickets along with update code.
2008-01-10 00:28:45 +00:00
Ross Poulton
d146283259
* Only e-mail user on ticket change if there is a comment to send them.
2008-01-07 20:31:56 +00:00
Ross Poulton
977d0e0aca
* Improve e-mail sending when ticket is updated or resolved
2008-01-07 20:30:55 +00:00
Ross Poulton
10158056b6
* Add README and LICENSE files
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* Add e-mail templates for submitter-based emails
* Add send_multipart_email() to lib.py - sends HTML/plain emails
* Add 'Take' link to unassigned tickets on ticket detail view
* Add Description to ticket detail view
* When resolving ticket, copy comment into ticket resolution
* Display resolution and 'Accept & Close' link on ticket detail view
* Create scripts/ folder
* Added POP/IMAP details to Queue model
* Added get_email.py; polls POP/IMAP boxes & creates ticket
* Added keyword search functionality
2008-01-07 20:22:13 +00:00
Ross Poulton
7ccda25867
Write a FollowUp when opening a ticket, which contains the user-submitted body of the ticket.
2007-12-28 03:29:45 +00:00
Ross Poulton
015a7dd166
Initial import of Python files & templates
2007-12-27 00:29:17 +00:00
