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dfb821336e
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9 Commits

Author SHA1 Message Date
Ross Poulton
dfb821336e * Added i18n hooks, eg _() and {% trans %} tags around all helpdesk-generated 
text to assist with future translation efforts. I've no doubt missed a few.
  Also we don't have a "Change Language" view in here, unsure if this should
  be a helpdesk function or a function of the parent project.
* Updated svn:ignore to ignore .pyc files
* Added new function to replace cursor.dictfetchall() which is available in
  psycopg1 but not psycopg2. New function should work across other database
  systems, but is untested.
 2008-05-07 09:04:18 +00:00
Ross Poulton
ad05df8dda * Updates to bring into line with django trunk 2008-04-17 05:46:55 +00:00
Ross Poulton
18a8814a85 * Clean up API Help HTML 
* Add RSS feeds to base.html header
 2008-04-02 01:07:58 +00:00
Ross Poulton
c34a1e0974 * Add API link to footer, next to RSS Feeds 2008-04-01 23:37:21 +00:00
Ross Poulton
7dfb38eab9 * Removed e-mail templates to the database 
* Added statistics views, making use of Google Charts
* Added initial data fixture, to automatically create e-mail templates
  at install-time
 2008-04-01 23:26:12 +00:00
Ross Poulton
47afa9b45b * Added RSS Feed Functionality 
* RSS Feed Index (/rss/)
   * Open tasks by User
   * Open tasks by User / Queue
   * Open tasks by Queue
   * All activity (based on FollowUps for now)
 2008-02-08 05:29:51 +00:00
Ross Poulton
2e2176547d * Added logout link/template 
* Added ability for public to submit a ticket via the web if they aren't logged in
* Added ability for public to view ticket via web using ticket ID & e-mail address
* Added public ticket URL to e-mails
* Added manager to FollowUp class to
 2008-01-16 00:26:24 +00:00
Ross Poulton
10158056b6 * Add README and LICENSE files 
* Add e-mail templates for submitter-based emails
* Add send_multipart_email() to lib.py - sends HTML/plain emails
* Add 'Take' link to unassigned tickets on ticket detail view
* Add Description to ticket detail view
* When resolving ticket, copy comment into ticket resolution
* Display resolution and 'Accept & Close' link on ticket detail view
* Create scripts/ folder
* Added POP/IMAP details to Queue model
* Added get_email.py; polls POP/IMAP boxes & creates ticket
* Added keyword search functionality
 2008-01-07 20:22:13 +00:00
Ross Poulton
015a7dd166 Initial import of Python files & templates 2007-12-27 00:29:17 +00:00